4444 Problem Management Jobs - Page 26

Responsible for the implementation of SAP and digital transformation projects in a Real Estate company, with a primary focus on MM module implementation and support. Design, customize, configure, and test the MM module. Must have strong knowledge of MM configuration. Identify gaps, issues, and workarounds. Handle changes or emergency transports for high-priority issues. Document functional designs, test cases, and results. Provide consulting services for both new implementations and existing support projects. Offer ad-hoc training and user support as needed. Possess at least 3-4 years of relevant experience as an SAP consultant in the Real Estate or similar industries, specializing in MM module. Experience in at least 1-2 implementations and support engagements of the SAP MM module. Understanding of processes for custom developments, unit testing, function testing, and integration testing. Understanding of how processes integrate with Finance, Costing, Inventory Management, Procurement, Sales, and Warehouse Management. Experience with incident management, problem management, and change management processes is an advantage.

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Your responsibilities will include troubleshooting production application flows to ensure end-to-end application or infrastructure service delivery to support business operations. You will assist in the improvement of operational stability and availability through participation in problem management. Additionally, you will assist in monitoring production environments for anomalies and address issues using standard observability tools. Identifying and documenting basic issues and potential solutions for business and technology stakeholders will also be part of your role. You will support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate issues in compliance with firm policy and processes. The ideal candidate should have at least 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services. Familiarity with applications or infrastructure in a large-scale technology environment, whether on-premises or in the public cloud, is required. Preferred qualifications include exposure to one or more general-purpose programming languages or automation scripting. Additionally, familiarity with the Information Technology Infrastructure Library (ITIL) framework would be advantageous.,

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence, leading innovations, and making a difference to clients and society, NTT DATA is a workplace that embraces diversity and inclusion. It is a place where you can grow, belong, and thrive. As an Integrated Services - Service Desk Technician (L1) at NTT DATA, your day involves interacting with customers via telephone, email, and portal to handle various pre-sales and post-sales service functions. Providing first-line support to resolve customer queries, complaints, and basic problem resolution, you will triage tickets to respective resolver groups. Operating under close supervision, you will follow standard operating procedures to achieve your service desk functions through dedicated ITIL processes like incident management and problem management. Effective communication, upkeeping information in CMDB, and ensuring operations are in line with set KPIs, policies, and procedures are key responsibilities. Your key responsibilities in this role include providing administrative support to the Managed Services Client Service Desk team, performing entry-level administrative tasks, ensuring correct escalation procedures are followed for critical calls and requests, receiving, validating, and logging client requests, and maintaining relevant documents related to tickets/requests. Additionally, you will assist with analyzing and interpreting escalation requests, ensuring accurate categorization and prioritization, while performing any other related tasks as required. As an ambitious self-starter with the ability to work under general direction, you will demonstrate sound judgment in escalating issues to a higher level and a methodical approach to ticket resolution. Interaction with various stakeholders, integrity in client service, attention to detail, and client focus are essential attributes. Strong verbal and written communication skills, the ability to work in a 24x7 shift structure based on a defined roster, and basic to moderate years of experience in the Technology Industry and Call Centre environment are required. Academically, a High School Certification or diploma or equivalent is necessary for this role. NTT DATA, a trusted global innovator of business and technology services, serves 75% of the Fortune Global 100, committing to helping clients innovate, optimize, and transform for long-term success. With over $3.6 billion invested annually in R&D, NTT DATA assists organizations and society in confidently moving into the digital future. As an Equal Opportunity Employer, NTT DATA is dedicated to fostering diversity and inclusivity in the workplace.,

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. You will be responsible for troubleshooting production application flows to ensure end-to-end application or infrastructure service delivery to support business operations. Additionally, you will assist in the improvement of operational stability and availability through participation in problem management. Monitoring production environments for anomalies and addressing issues using standard observability tools will also be part of your role. Identifying and documenting basic issues and potential solutions for business and technology stakeholders will be crucial, along with supporting the management of incidents, problems, and changes in technology applications or infrastructure, escalating in compliance with firm policy and processes. Required qualifications, capabilities, and skills include having 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services. You should also have familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud. Preferred qualifications, capabilities, and skills include exposure to one or more general-purpose programming languages or automation scripting, as well as exposure to Information Technology Infrastructure Library (ITIL) framework.,

As a Senior Service Management Analyst at Maersk, you will play a crucial role in leading service management initiatives and ensuring exceptional service quality. You will be responsible for developing and presenting detailed service management reports for stakeholders, including system performance metrics, user adoption trends, improvement initiatives, and product roadmaps. Additionally, you will identify and implement innovative best practices to enhance service delivery, ensuring compliance with structured processes. Collaboration and leadership are key aspects of this role, as you will partner with Service Managers and cross-functional teams to drive strategic improvements and ensure customer satisfaction. You will lead incident resolution activities, analyze trends and root causes, and escalate critical issues. It will be your responsibility to oversee the creation and distribution of operational incident reports, particularly for high-priority incidents, and enforce adherence to Incident Management processes and SLA timelines. Effective communication with stakeholders throughout the incident lifecycle will be essential. Maintaining comprehensive Root Cause Analysis (RCA) records and driving initiatives to mitigate recurring issues will fall under your jurisdiction. You will also oversee communication and escalation processes during Disaster Recovery, Business Continuity, and high-priority incident scenarios. Proactively identifying service enhancement opportunities and training needs to elevate the overall user experience will be a key part of your role. To qualify for this position, you should have a Bachelor's degree in Information Technology, Business Administration, or a related field, along with a minimum of 3 years of experience in service management, incident and problem management, or a related role in a global organization. A background in SAP is mandatory, with SAP TM experience highly preferable. Proficiency in ITIL processes and frameworks, advanced analytical and problem-solving skills, and strong leadership and interpersonal skills are essential. Additionally, proficiency in English is required, and additional language skills are a plus. As a valued member of the Maersk team, you will have the opportunity to work in a dynamic, inclusive, and global environment, with opportunities for advanced professional growth and leadership development. You will contribute to innovative projects and help shape the future of service management. Maersk is committed to supporting your needs during the application and hiring process, so please reach out if you require any adjustments or accommodations.,

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team. It s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale distributed systems. If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Responsibilities include but not limited to Incident Management Support and troubleshooting of Staging/Production environments Response and Resolve incidents as per SLAs Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility) Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools/procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale. Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis Required Skills: 6+ years overall experience in IT industry Minimum 4 years of experience as a Sys Admin/Support Strong systems architecture skills Strong Linux administration (Understanding of different Hardware family) Virtualisation Technologies Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have) Understanding of Networking, Cloud Computing, Load Balancers Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent). Experience with maintaining high scale deployments, managing high throughput and IO intensive services. Continuous Integration development/deployment, e.g. Docker

= Act as the initial point of contact for end users via telephone, email, or the ticketing system. Able to Provide technical support to Internal users situated in remote locations by diagnosing and resolving issues related to Software, Hardware, Networking and other day to day basis Tools. Also drive the issue until resolution. Maintain consistent and timely communication with users regarding the status and resolution of their support tickets. Expertise in troubleshooting MacOS and Windows platform issues. Excellent in providing technical support to users over Zoom or Slack when required. Able to communicate with APJ, EMEA and USA region employees. Experience on managing tools ensuring user productivity like GSuite, Jumpcloud, Slack, Intune, Okta, AD, 1Password, JIRA, Asset management, Service Desk, Confluence etc. Proactive in management of Service Request, Incident, Tasks within SLA and Escalate to L2 resources with proper troubleshooting notes. Able to create Knowledge Articles, KB s for Helpdesk Team if needed. Work with cross-functional teams to ensure delivery of high-quality, customer-focused products and services. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution and dispatching tickets to the right team. Understanding of Incident Management, Problem Management, Root Cause Analysis, Change Management as per ITIL process. Working knowledge of ServiceDesk tools like JIRA Service Desk OR other helpdesk tools for ticket management. Add, modify AD and Okta groups to provide the user access What skills and knowledge should you bring? Experience and Skills Minimum 8 years of experience in customer support or a customer-facing technical role (e.g., Technical Support, Customer Success, Professional Services) Experience with delivering customer services, both frontline, second, and third tier levels, preferably within a SaaS B2B vendor environment Expert-level proficiency in Windows, Mac, or Linux. Network or Endpoint Security background required. Excellent customer-facing abilities and strong problem-solving as well as troubleshooting skills. Excellent written and verbal communication skills in English (other languages are a plus). Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes. Independent, responsible, and result-driven team player. AWS, GCP, or Azure experience is an advantage Advantages 2 or 3+ years of customer support, technical support, system administration or related customer facing roles. Open to work in different Shift timings Excellent communication skills (verbal and written) Expertise in the Windows as well as MacOS environment, troubleshooting and diagnosing low-level operating systems and network issues. Passion for solving customer issues and advocating for their success in a fast paced, highly technical environment. Ability to learn new technologies quickly. Understanding of SLAs and ensure ticket closures within defined SLAs Ability to work independently with little direct supervision and as a part of a team. Skills Google workspace user and group management Hands on experience on IAM tool, preferably Okta ITSM process knowledge and experience on tool like service now or JIRA service desk, Confluence Mac/Win troubleshooting Jumpcloud basics Slack, Intune

Job Summary: The IT Engineer - ITSM Response Management person is responsible for leading and enhancing IT service management processes within the organization. This role focuses on strategic planning, implementation, and continuous improvement of ITSM practices to ensure efficient delivery of IT services that meet business requirements and customer expectations. Key Responsibilities: Incident Identification and Categorization: Quickly identify and classify incidents to determine their severity and impact. Prioritization and Response: Prioritize incidents based on business impact and urgency and initiate appropriate response actions. Coordination and Communication: Coordinate with relevant teams (IT, security, etc.) and keep stakeholders informed about the status of incidents and planned actions. Resolution and Documentation: Work to resolve incidents efficiently and document the entire process, including root cause analysis and resolution steps. Post-Incident Review: Conduct post-incident reviews to identify areas for improvement and prevent future incidents. Escalation: Know when to escalate incidents to appropriate levels for resolution. Process Management: Oversee and manage IT service management processes (e.g., incident, problem, change, knowledge, configuration, asset, and request management). Ensure processes are efficient, compliant, and meet service level agreements (SLAs). Stakeholder Engagement: Establish and maintain strong relationships with stakeholders, ensuring alignment with ITSM strategies and best practices. Communicate effectively with senior leadership and cross-functional teams. Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery and efficiency. Monitor and evaluate the effectiveness of ITSM processes and tools. Training & Support: Provide training and support to end-users on ITSM processes and tools. Promote awareness and adoption of ITSM practices through effective communication and training programs. Roles and Responsibilities Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of experience in IT service management, preferably in a senior role. Strong understanding of ITIL principles and practices. Excellent analytical and problem-solving skills. Proficiency in ITSM tools and software. Strong communication and collaboration skills. Ability to work effectively in a team environment and lead cross-functional teams. Preferred Skills: Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar. Knowledge of cloud computing and DevOps practices. Familiarity with data security, privacy, and data retention policies.

Role Profile Job Title Production Support Engineer Location Gurgaon, India Reports to Head of Production Support, India About FNZ Who we are: FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions and 8,000 wealth management firms, enabling over 26 million people across all wealth segments to invest in the things they care the most about, on their own terms. We have over 25+ offices globally with 7000 employees (and growing!). To learn more about us and our journey, check out our careers site . Role Description What would you accomplish as a Production Support Engineer As an Analyst, your role goes beyond traditional application support. You ll investigate and resolve complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing preventative measures, you ll safeguard the integrity of services while continuously driving improvement. A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement. You will be a member of a critical team who - Application Support: Ensuring that deployed applications function correctly and efficiently. Incident & Problem Management: Conducting analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues. Release & Change Management: Supporting testing and overseeing the release process for production fixes and changes. Service Transition: Facilitating smooth transitions from project support to production support for all changes. Service Level Management: Assisting Service Managers in delivering FNZ services while meeting key performance indicators (KPIs), service level agreements (SLAs), and contractual obligations. The responsibilities will include: Identifies and resolves issues with applications, following agreed procedures. Carries out agreed application maintenance tasks. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services. Determines problem fixes and assists with the implementation of agreed remedies and preventative measures. Ensures that such problems are fully documented within the relevant reporting systems. Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements. Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose. Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment. Experience required What we are looking for: Relevant production support experience and/or qualification within a relevant field. Proficient in writing and optimizing SQL queries to analyze, retrieve, and manipulate data efficiently. Passionate about providing exceptional service to clients. Applying strong analytical thinking and problem-solving skills to resolve challenges effectively. Independent, self-directing and delivery focused working style. Communicating confidently with internal and external clients to understand and fulfill requirements. Prioritizing tasks efficiently in a high-pressure, fast-paced environment. Collaborating with teams while maintaining a self-directed, delivery-focused working style. Excellent organizational, administration and time management skills. Experience preferred Beneficial but not essential. Interest / familiarity with financial markets and products. Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential. Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours. Opportunities What we offer: We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people. Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers. Market leading technology - Build, create and evolve innovative solutions for the world s most trusted brands using the latest technologies to help change the face of investing for the future Learning & development Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation. I nclusion At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected. In addition, we want to ensure accessibility needs are well supported, if you require specific support, please advise us. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA). Together with our customers, we help over 26 million people from all wealth segments to invest in their future.

Job Scope: Interacts with enterprise operations, network management, supplier management commercial, Service Delivery, Service Assurance Engineer, Technical Operations, Problem Management , Service Managers, sales teams and customers. Duties and Responsibilities: Ensure frequency of internal and customer communications are maintained as needed in a timely manner, and is always clear, concise, meaningful, professional, and efficient. Review and trigger both technical and hierarchal escalations, escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs Oversee and manage the progress of critical escalations requiring executive engagement to resolve incidents caused by third-party suppliers, ensuring customers receive premium service until the issue is fully resolved. Maintain an exceptional level of customer service and experience during all engagements with internal and external departments. Possess a thorough understanding and familiarity with customers services and solutions. Actively participate as required in meetings (customer, 3rd party, internal). Support and participate as required in any Assurance related programs. Raise tickets with suppliers and ensure regular updates and feedback via the telephone, email web portal and internal ticket. Manage Supplier-related customer faults and ensure they are resolved within SLAs. Interpret results of basic technical operations checks (ping tests, loops, etc.) to confirm service status. Ensure appropriate processes are followed and associated documentation updated. Clearly communicate incident progress to customers throughout life cycle until final resolution. Work with internal operations and regional support organizations to resolve customer issues speedily Support the Line Manager / Department Manager, undertaking ad hoc/delegated tasks of a similar level and responsibility as required. Required Experience/Qualifications: Communication and Negotiation skills Empathy and Customer-centricity Leadership and influence Knowledge and understanding of TCP/IP (OSI) model. Strong awareness of telecoms technologies and services: IP (VPN, Internet), Transmission (SDH, DWDM), Wavelength, Ethernet, Voice highly independent and self-motivated professional with strong communication and analytical skills. Demonstrates reliability and adaptability in high-demand environments, consistently responding effectively to fast-paced and evolving situations English fluent (mandatory). MS suite products Experience of ITSM tools (ServiceNow, Clarify, HEAT) . Experience in fault diagnosis/troubleshooting and fulfilling requests Ability to understand and improve operational processes and procedures. Ability to matrix manage across the different departments. 12+ months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must). 12+ months experience in a similar role (desirable). 12+ months in a process driven organization (desirable). Experience working in a multi-cultural/international environment (must). Experience in fault diagnosis/troubleshooting and fulfilling requests (must). General ICT industry understanding (must). Awareness and understanding of process framework(s) ITIL Foundation/ITIL Operations (must). BS/BA Degree in ICT/Telecommunications/Business Administration or similar discipline Desirable Experience/Qualifications: Knowledge and understanding of different types of common WAN connections. Awareness/understanding of optical technologies. Understanding of Cisco/Juniper hardware/software routers/switches. Experience with Cisco/Juniper OS on CLI using show commands to troubleshoot issues. Awareness/understanding of Hosting and Security products. Awareness/understanding of Unified Conferencing products (video, Skype for Business). Understanding the basic functions of the following protocols: DNS, DHCP, IPv4, TCP/UDP, VPN, VLANs. German / Spanish / Italian / French / Japanese fluent (desirable). CCENT knowledge, Network+ or equivalent (complete or in-progress) ITIL Foundation/Intermediate Core Competencies Accuracy and Attention to Detail: Demonstrates basic precision in task execution and documentation. Active Learning : Engages in continuous learning and seek feedback to improve performance. Effective Communications: Communicates clearly and professionally with peers and customers. Interpersonal Relationships: Builds positive working relationships within immediate teams. Managing Multiple Priorities: Manages routine tasks and priorities effectively with guidance. Problem Solving : Applies basic troubleshooting techniques to resolve common issues. Teamwork: Collaborates with team members to achieve shared goals. Cross-Team Integration: Understands the value of collaboration across functions. Root Cause Analysis (RCA): Supports RCA efforts by gathering data and documenting findings. ITIL: Applies basic ITIL principles in daily operations. Network Incident Management: Assists in identifying and resolving straightforward network incidents. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends. EEO Statement (Americas Only): GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT s employees to perform their job duties may result in discipline up to and including discharge.

About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you. What you will do: - Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs. - Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures. - Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting. - Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution. - Perform system administration tasks, maintain databases, and manage user access. - Execute change introduction activities, perform service request fulfilment, and handle standard changes. - Undertake proactive problem identification, investigate and diagnose issues, and propose solutions. - Drive customer experience improvement initiatives and provide full support during problem management investigations. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - Knowledge Sharing and Collaboration Skills. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. - RAN Configuration Knowledge. Primary country and city: India (IN) || Noida Req ID: 771921

We are looking for a dynamic and experienced Systems Administrator in the Virtual Platform team to fill a permanent position who will be the primary contact for all virtualization activities as well as taking part in day-to-day support of a large scale global Virtual infrastructure based on VMWare vSphere operating system and Cloud Automation software called CSA and its sub-components as well as Azure VMware service. The responsibilities include, Install, upgrade and patch the IaaS virtual platform environment, OS, drivers, firmware, etc to SME level and experienced with VMware suite of products Support, maintain and optimize all parts of virtual IaaS infrastructure including, Synergy chassis/blades/virtual connects, HP SAN arrays including 3PAR,Primera and Alletra models, Brocade switches, network switches etc. Familiarity with Azure and Azure VMWare service to SME standard and handle escalations including experience with HCX appliance and network extensions as well as able to understand VPN tunnel architecture and Azure networking to SME level Capacity management of virtual estate such as decommissioning whilst keeping a track of Azure first strategy to minimize on prem footprint and plan expansions as per environment needs Incident and problem management at a senior level, able to interface with consumers of the service as well as vendors in all aspects including escalations with experience of handling incident management frameworks Technically troubleshoot performance management incidents using all available tools like VROPS etc. and able to communicate difficult and sensitive information to stakeholders Support datacenter exit and able to build and support migration tools Senior level time management and able to handle requests within SLA Mentor and guide less experienced engineers as well as junior graduates and interns Able to effectively communicate upwards and represent the team globally in a professional manner and lead all juniors by example Stand in for regional lead when required. Minimum of 3 years of supporting Virtual Platform as systems administrator Quick learner of technology and able to adapt to fast changing environment Approaching SME level understanding of Azure and Azure VMWare service Expert knowledge on all components of vSphere products and HPE hardware and their management servers Expert knowledge on VROPS tool & migration tools like PlateSpin etc. Knowledge on HPE Cloud Service Automation tool, Knowledge on HPE 3PAR SAN storage Able to work with team members in both local and remote locations Able to collect and analyze virtual platform capacity and customer demands

Job Description Seeking a highly motivated and well-rounded Application Production Support Associate to join our global support team. This is a unique opportunity to join a growing and dynamic team responsible for business application support. Candidates must have a good understanding of the Life Cycle of investment trades in credit products (Bank Debt, Loans) or equivalent alternative asset product knowledge. This role will also require support for our End Of Day processes, application access provisioning, supporting monitoring tools and we need candidate to have sound knowledge in critical business processes support. This role will require flexibility to support the North America region. Primary functions and essential responsibilities Act as a liaison between the business users and the Technology team Provide L1 functional and technical support to Investment and Shared Services applications and platforms. Provide rotational follow-the-sun support coverage for APAC , London, and Los Angeles users. Participate in after-hours rotational on-call support, including potential weekends and firm holidays. Exhibit a solid sense of ownership and urgency in handling support incidents, requests, and follow-ups with clients until a satisfactory resolution is achieved. Apply ITSM tool to provide quality incidents, request tickets, and use JIRA for assigned APS projects. Demonstrate the ability and willingness to document support workflows. Responsible for effective communication and interaction with the Business Users, Application Owners, and other IT teams. Use Critical Incident and Problem management processes to assist in removing repeated issues and provide strategic solutions. Clear understanding of monitoring solutions for business critical applications. Handle and deliver assigned projects related to production stability, software EOL, and associated application maintenance. Knowledge of ITIL processes such as IT Operations, Release, Change, and Access management Send user communication related to production incidents and application maintenance. Strong familiarity with ITSM tool ServiceNow, logging all incidents, requiring accurate priorities, detailed descriptions of issues, updates, and resolutions, including composing and creating RCA tickets Qualifications BS or equivalent experience in Computer Science technical training and professional work experience. Candidate should have 3-6 years of relevant experience on User Access management, user provisioning, Active Directory, some PowerShell and SQL knowledge, Client or other ticketing queue experience. General Requirements: Diligent, great demeanor, highly motivated, and a teammate Detail-oriented, ability to perform analysis, and communicate gaps in analysis to business and requirements to APS leads. A self-directed individual with a can-do attitude, willing to work in an energetic, collaborative, and fast-paced environment, proactive in nature, and a proven ability to learn quickly, display flexibility and adaptability while resolving issues with minimal supervision. Demonstrated ability to learn new systems quickly. Experience in monitoring critical jobs, processes and applications. Leveraged monitoring tools and applications to perform the above function. Solid sense of ownership and accountability Strong problem-solving and analytical skills Excellent organizational and interpersonal skills Outstanding communication (written and verbal), presentation, documentation, and interpersonal skills; strong customer focus. Flexibility regarding role profile and willingness to take on new projects and learn new skills. Good judgment in terms of escalating issues vs. solving problems independently. Ability to be flexible in terms of hours in order to coordinate with team members across various time zones. Reporting Relationships Vice President, Application Support

Key Areas of Responsibilities Ensure excellent 24x7 Operation of CLSA s core mission-critical Trading application stack. Act as the SME for all OMS/EMS (primary) and CLSA reference data / reporting (Secondary) Work on Trading Operations for Asia s Leading Brokerage s Global Front Office Systems Interact with Dealers/Traders/Business Heads across the globe as required Global role covering Execution Services Partner closely with Application Development and Support teams to rollout new services seamless and efficiently. Act as a mentor to train junior staff and Ensure that the estate is instrumented and monitored effectively Establish and maintain an effective framework that provides a comprehensive management controls to protect the Confidentiality, Integrity and Availability of CLSA s information assets. Participate in on-call support rotation Schedule and document regular changes according to companys change management rules & guidelines Ensure that production environment is kept stable and efficient Adherence to CLSA documented governance guidelines Provide at all times an excellent, fast and responsive service to other teams Requirements Bachelor s / Master s in IT/Computer science degree is ok At-least 6-7 years of relevant experience in Front office Trading application support / Implementation and related Server Infrastructure with total years of experience of 10-12 years. Experience working in Equities Brokerage Front Office systems support, preferably bulge bracket investment bank. Development and Production support experience with good problem solving and trouble shooting skills. Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed. Prefer candidates with regional experience Excellent command of / fluent in both spoken and written English. Open to candidates from all locations preference is right fit to the role Good technical knowledge in SQL and Unix Strong Stakeholder management for application related stakeholders ITIL process adherence (change, release, incident, problem management) Java and Perl skills is added advantage Knowledge of SQL Tuning and debugging Knowledge of Gigaspaces and Tibco.

PIM/PAM Operati ons: Performing day-to-day administration, monitoring, and support for the ARCON PAM solution. Troubleshooting: Providing L1 support to resolve immediate issues with privileged access, network outages, or system malfunctions reported by users or sensors. Policy Implementation: Deploying and maintaining security and access policies within the ARCON platform to align with organizational and industry standards. Incident & Problem Management: Responding to and resolving issues related to privileged access and credential misuse. Documentation: Creating and maintaining documentation for configurations, procedures, and best practices related to the ARCON PAM system. Compliance Support: Assisting in compliance activities and conducting access reviews to ensure adherence to internal and external standards. Automation & Scripting (Basic): Supporting automation efforts to streamline PIM/PAM operations and help with basic scripting tasks if required. Required Skills & Qualifications Experience: Approximately 3 years of experience in network security, with a specific focus on PIM/PAM solutions. ARCON PAM Knowledge: Product knowledge of the ARCON PAM platform is essential. Technical Skills: Experience in working with Windows and Linux/Unix environments. Core IT Concepts: Understanding of network, transport, and application layers (OSI model) for effective troubleshooting. Communication: Ability to coordinate with users and teams to resolve issues and provide support.

For AMEA Region, will be responsible for tasks that include technical and functional integration, full end to end process coverage in a multi-country solution. Closely collaborates with all other ERP functions, non-ERP domains to provide high value solutions. Engages in requirement analysis to decide which requirements are covered by available, standard functionalities for which functionality enhancements are needed and for which functionality workarounds are accepted. Supports validation and prioritization of incoming business demand in collaboration with the relevant IS Service Manager and/or Global IS Solution Architect. Prepare functional use case specifications, testing plan for functional & user acceptance testing. Best practice & Knowledge sharing: Keeps knowledge up to date regarding new and emerging IS technology and IS industry practices, bringing learning into ABB all within the scope of the relevant IS solutions. IS Services: Collaborate with users in projects and problem management to maintain, develop and deploy the best feasible and most cost efficient IS solutions/services for the business. Consults, gives advice and supports the installation of new IS solutions/services or the changing of existing IS solutions/services. Processes: Consults the users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance and optimization of all IS processes related to the area of responsibility. Incident Change or Project: Contributes to IS Problem and IS Incident Management goals to address ticket volume by detecting re-occurring defects and eliminating these. Proactively supports issue resolution during project delivery to avoid delays or any other form of negative impact to a project or service. Translates functional requirements into modern, consistent application architecture and end-to-end solution delivery. Participate in preparation of project documentation (project charter, functional design, etc.). Upkeep of SAP documentation. Implement and coordinate change requests in line with Release Management to meet the required delivery dates. Ensure that new solutions are properly tested Develop training materials and user manuals for new solutions. Provide SAP training for key users Solving incidents according to valid procedures, and communicate with users in line with SLA

Act as the initial point of contact for end users via telephone, email, or the ticketing system. Able to Provide technical support to Internal users situated in remote locations by diagnosing and resolving issues related to Software, Hardware, Networking and other day to day basis Tools. Also drive the issue until resolution. Maintain consistent and timely communication with users regarding the status and resolution of their support tickets. Expertise in troubleshooting MacOS and Windows platform issues. Excellent in providing technical support to users over Zoom or Slack when required. Able to communicate with APJ, EMEA and USA region employees. Experience on managing tools ensuring user productivity like GSuite, Jumpcloud, Slack, Intune, Okta, AD, 1Password, JIRA, Asset management, Service Desk, Confluence etc. Proactive in management of Service Request, Incident, Tasks within SLA and Escalate to L2 resources with proper troubleshooting notes. Able to create Knowledge Articles, KB s for Helpdesk Team if needed. Work with cross-functional teams to ensure delivery of high-quality, customer-focused products and services. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution and dispatching tickets to the right team. Understanding of Incident Management, Problem Management, Root Cause Analysis, Change Management as per ITIL process. Working knowledge of ServiceDesk tools like JIRA Service Desk OR other helpdesk tools for ticket management. Add, modify AD and Okta groups to provide the user access

Understand divisional and site business system requirements for PKI Design, deploy and maintain enterprise PKI solutions, on-premise and in the cloud, including Certificate Authorities (CAs), Hardware Security Modules (HSMs), Enterprise Key Management Service (KMS), Code Signing, Validation and Revocation Checking Services (OCSP, CRL) Integrate PKI solutions with enterprise systems, applications, network, infrastructure and cloud platforms Implement certificate automation solutions Develop and maintain PKI-related documentation, policies and procedures Act as technical escalation point for PKI Operations team and provide assistance for resolving PKI-related incidents, outages, and performance issues Collaborate with security, infrastructure, DevOps, and application teams to provide PKI expertise Demonstrate ability to stay current with all industry trends/best practices, as well as new product releases so that we can maintain a proactive 3-year systems management roadma

About The Role Job Role : Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions. Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly. Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support. Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage. Monitor system/business application performance as per agreed deliverables, service & SLAs, TAT (as agreed with Vendor) and escalate issues to IT/Business and seek timely resolution. Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets. Identify changes / enhancements required to existing systems as per user requirements, evaluate impact, prepare change specifications, obtain business user sign-offs, conduct UAT, obtain user sign-offs and implement changes in the live system. Identify the Gaps in project post GO LIVE & gather feedback from user groups for suggesting improvements as needed & conduct appropriate user training/contact programs with the help of senior team member to ensure that all users are trained to achieve high level of system usage. Risk Identification & mitigation.

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

About The Role Grade- M4 Role- Location Credit Manager About The Role : Credit appraisal including financial analysis to understand the solvency, liquidity position and repayment capacity of the entity, preparation of appraisal notes, credit checks etc. Meeting Customer and making Site visits at factory/office/residence of the client, viewing the working capacities of the business, inventory and working environment of the business. To interact with approving authority and provide them with required information for better decision making and engaging in regular discussions to give them an independent view of the credit / economic developments. Manage and ensure timely renewal of accounts and enhancement of portfolio. To align decision making with business requirements without compromising on quality of decision making or compromising on laid down policies by engaging in regular discussions with the business teams. Job Requirements Chartered Accountant with experience of more than 1 years Good analytical skills Non Chartered Accountant with relevant experience of Credit function of at least 2-3 years Personality Traits: Strong financial Analysis Skills Analytical skills Strong communication (Written and Oral)

NTT DATA is looking for a ServiceNow Consultant to join their team in Pune, Maharashtra (IN-MH), India. As a ServiceNow Consultant, you will need to have at least 5 years of experience in software development, with a significant focus on ServiceNow application development. Strong JavaScript development skills are required, along with expertise in class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action/policy, deployment, Integration, and SOAP Service implementation in ServiceNow. Your responsibilities will include developing and implementing ServiceNow ITSM modules such as Incident, Problem, and Change Management, as well as knowledge of API integrations with ServiceNow. You should have experience in designing and developing process-based solutions, documenting user case processes, and BPM workflows. Possessing a ServiceNow certification (CSA, CIS) is a must. The ideal candidate should be able to translate Business Requirements into Business Processes, demonstrate strong analytical and problem-solving skills, and have end-to-end experience in ServiceNow-based application design and implementation. Excellent verbal, active listening, and written communication skills are essential, along with the ability to describe complex technical scenarios concisely based on the audience. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. With experts in over 50 countries and a partner ecosystem of established and start-up companies, NTT DATA offers services including business and technology consulting, data and artificial intelligence, industry solutions, and application, infrastructure, and connectivity management. As one of the leading providers of digital and AI infrastructure globally, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. Being a part of NTT Group, which invests over $3.6 billion annually in R&D, NTT DATA aims to assist organizations and society in confidently and sustainably transitioning into the digital future. Visit us at us.nttdata.com.,

You will be joining a team at bp that is dedicated to reimagining energy solutions for people and the planet. As a senior enterprise technology engineer, your role will involve overseeing an extensive applications portfolio and managing global service providers to ensure smooth operations. Your responsibilities will include incident and problem management, continuous service improvement, and integration of outsourced and internal teams to drive digital transformation initiatives. Specifically, you will be tasked with optimizing global print services, collaborating with service providers for performance monitoring and cost-saving opportunities, implementing knowledge transfer processes, managing end-to-end service delivery, advocating for a user-focused approach, leveraging cutting-edge technologies for IT support modernization, and overseeing budget and financial aspects of the application portfolio. To excel in this role, you should possess key characteristics such as being intellectually curious, a strong communicator and influencer, action-oriented, customer-focused, a continuous learner, and a team player. Additionally, you should hold a Bachelor's degree in Information Technology, Computer Science, or a related field, along with at least 10 years of experience in service management of complex application portfolios and expertise in ITIL principles and managing blended support models. If you are passionate about driving innovation, leading transformational initiatives, and contributing to a sustainable future, we invite you to bring your expertise and enthusiasm to our team at bp.,

As the ERP Application Support Manager at London Stock Exchange Group (LSEG), you will play a pivotal role in managing and enhancing the IT service delivery and application support of the Oracle Fusion Cloud ERP platform and technology processes supporting Finance. Your responsibilities will include supervising and guiding the delivery and enhancement of Oracle Fusion Cloud ERP services and related operational process ecosystem at LSEG. Your deep understanding of Oracle Integration Cloud and other integration platform as a service (iPaaS) solutions will be crucial in ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. Your role will involve leading knowledge and transition from project teams into dedicated Finance ERP technology support teams, including identifying SLAs/OLAs, conducting Data Quality (DQ) analysis, and documenting detailed activity levels. You will utilize the ITIL framework to implement strong service management processes, ensuring consistent, efficient, and stable services to Finance stakeholders and users. Collaboration with various teams and functions will be essential to understand their data processes and needs, providing guidance on establishing efficient data collection, storage, and retrieval processes. Furthermore, you will be responsible for monitoring and analyzing the performance of technical processes, identifying areas for improvement, implementing upgrades, and resolving issues to minimize downtime. Your role will also involve enforcing, reviewing, and improving standards, controls, and operating procedures for the support team. Training and supporting end-users on support model processes, collaborating with other IT teams and vendors for system integrations, and preparing reports and analyses to support strategic decision-making processes will be part of your day-to-day responsibilities. To be successful in this role, you should possess a minimum of 15+ years of ERP experience with at least 10 years of experience in Oracle Fusion Finance Modules. Strong background in Oracle Fusion ERP, ORMB, and EPM applications is required, along with previous experience in E2E BAU lifecycle management in large financial services organizations. Excellent analytical, problem-solving, and troubleshooting skills, as well as strong leadership and interpersonal abilities, are essential for managing teams and fostering a positive working environment. Additionally, you should have a bachelor's degree in Computer Science, Information Technology, or a related field. Preferred qualifications include global experience, working successfully with teams in multiple locations simultaneously, experience in large investment banking or financial services organizations, and ITIL Foundation certification or strong working knowledge of the ITIL framework and its processes. Joining LSEG means being part of a dynamic organization of 25,000 people across 65 countries, where your individuality is valued, and you are encouraged to bring your true self to work. The collaborative and creative culture at LSEG fosters new ideas and a commitment to sustainability, supporting the re-engineering of the financial ecosystem to drive sustainable economic growth. Together, we aim to achieve growth by accelerating the just transition to net zero, enabling the growth of the green economy, and creating inclusive economic opportunities. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. Your contribution as an ERP Application Support Manager at LSEG will play a crucial role in driving financial stability, empowering economies, and enabling sustainable growth.,

As you consider your next career move, an exciting opportunity awaits you at HSBC, one of the largest banking and financial services organizations globally. Operating in 62 countries and territories, HSBC aims to facilitate business growth, economic prosperity, and personal fulfillment for individuals by enabling them to achieve their aspirations. In this role of Head of Cyber Service Resilience based in Pune/Hyderabad, you will be a crucial part of the Cybersecurity team, ensuring a secure technology and data infrastructure using cutting-edge techniques and real-time data analytics to fortify protection against cyber threats. Your primary responsibilities will include leading the production support, problem management, and hygiene management for Cybersecurity's technology services across the bank. This will involve overseeing incident management, continuous monitoring, vulnerability remediation, and endpoint agent lifecycle management. Additionally, you will drive observability practices, manage communities of practice, and collaborate closely with Capability Engineering teams to support new products and services. To excel in this role, you should have a proven track record in technology leadership roles, managing high-performing teams, and working in complex, multi-national environments. Experience in production support, incident management, and process optimization is essential, along with knowledge of automation tools and cybersecurity technologies. Strong leadership skills, the ability to navigate ambiguity, and effective stakeholder management are key to success in this position. Joining HSBC means unlocking opportunities to grow and make a significant impact. If you are ready to take on this challenge and contribute to HSBC's mission, visit www.hsbc.com/careers to explore this exciting opportunity further. Rest assured that any personal data shared during the application process will be handled in accordance with HSBC's Privacy Statement, available on the website. This position is issued by HSBC Technology (India) Private LTD, and we welcome you to be a part of our dynamic team.,