1227 Problem Management Jobs - Page 25

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior software engineer In this role, you will: Ensure that all the ARIS instances are up and running as per the business hours Creation and administration of global ARIS Database for the client Responsible for User Management, User groups creation Responsible for ARIS License Management via UMC and assigning Configures and manages filters, templates Setting up the new client environment User/User Groups appropriate functional & access privileges Creation of custom objects and associated metadata Maintenance of library objects Define & Standardize ARIS Governance and Change Management process Define the QA process and communicate/train the project team on the same Understand and implement the need to import models from other third-party tools/applications etc. Carry out DB cleanup activities on regular basis Reconciliation of library objects on regular basis Carry out rationalization of the objects within the ARIS DB on adhoc basis Responsible to manage and carry out the Change and Release Management for data, and config, DB etc. across the ARIS environments Manage patch and ARIS version upgrades along with Product Vendor team Liaise with vendor support team for any incidents and problem management Requirements To be successful in this role, you should meet the following requirements: Person should have 6+ years of Experience in ARIS Development, Business Process Management Hands on experience of the full life cycle implementation of BPM projects using ARIS Experience in Database management Excellent interpersonal and communication skills Strong analytical and problem-solving skills Ability to multi-task effectively Must adapt to change quickly and be able to assess impacts where necessary Quick starter to troubleshoot/resolve incidents and business support items Good to have knowledge on Agile technologies (JIRA, Confluence) Good to have Knowledge on ServiceNow Incident, Problem and Change Management Troubleshoot and fixing incidents, Keeping the system up and running, timely escalation to Lead Assist other IT teams as well as Business stakeholders with your solutions during major/critical incidents Ensure the service operations quality is up to the organization standards Adhere to Agile methodology (example Scrum, Kanban & Jira etc) Mentoring the Agile PoDs on the RTB optimization and making sure no defects postproduction Should have flexible in working hours, ready to work in shift and on call You ll achieve more when you join HSBC. .

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data / application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends and escalating them through the Problem Management process. Coordinating decision-making and communication of critical, emergency break fix work by chairing conference calls and publishing formal communication. This includes working with business unit aligned IT teams to coordinate critical business events. (i.e. emergency changes). Work with all IT teams in an effort to improve the overall stability of the production environment Producing metrics for daily, weekly, and monthly circulation with focus on kpi s, trending, and analysis for IT groups and Management.Skills Required: Excellent communication skills (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential. Strong organizational skills and the ability to manage multiple tasks simultaneously. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution. Client focus and ownership - use of own initiative and a proactive approach to work. 3 + years of work experience in incident/problem Management.

We are looking for SolarWinds Tools SME for Bangalore and mumbai location. Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules.Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds.Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues.Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows.Strong understanding of network and application monitoring principles and technologies.Experience with scripting languages (e.g., PowerShell, Python) for automation and customization purposes.In-depth knowledge of ITIL processes, particularly incident and problem management.Proven ability to develop and maintain integrations between IT operations management tools.

We have a requirement on Office 365 with Sharepoint for one of our clients for contract to Hire role. job Details: skills Office 365 Sharepoint Location:PAN INDIA Job typeContract to Hire Pay roll companyIDESLABS Work ModelHybrid This is for O365 workplace services and sharepoint WPS. Generic JD applied O365 User Migration Sharepoint WPS Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, DR and Production) Update incident and change ticket information in ServiceNow ticket management tool Coordinate with multiple teams for resolving incident and executing change tickets Suggest improvement in O365, Exchange & Azure from the known issues Must to Have Skills: Hands-on experience, managing below technologies:i. Windows Operating systemii. MS Exchangeiii. Office 365iv. ADv. Azure ADvi. Group Policy Managementvii. DNSviii. DHCPix. PKIx. PowerShell Scriptingxi. VMWare VM Management O365 L3/L4 Administration Windows Server 2012/2016 and Office 2013/2016/365/2019 Hands-on experience on Azure AD Hands-on experience in managing O365 User Migrations Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections Good to Have Skills: Very good verbal and written English communication and presentation skills Effective time management, team handling and organizational skills Client interaction and escalation management

Key Skills: Api Integration, SQL, Problem Management Roles and Responsibilities: Manage the delivery of the business strategy across a series of projects or component activities, building stakeholder buy-in around plans, commitments and changes and ensuring the Technology programmes align and contribute to towards achieving strategic aims Project manage the delivery of activities from IT governance process, design, build, testing, cutover, and deployment readiness coordinating with HR teams, Architecuture, IT system analyst, Testing, and vendor teams. This includes the management of IT plan, budget, resources, and risk/issues/dependencies. Serve as Technology Service Owner working with the vendor and business to ensure ongoing service resilience and production stability. Responsibility includes compliance and risk management of IT controls to ensure these align with COMPANY policies with regular reviews/approvals undertaken. This also includes proactive support around incident and problem management in collaboration with the business and vendors. Coordinate the portfolio and product management activities for Payroll Time and Benefits. This also includes driving the continual improvement of the HR IT system landscape by leading change reviews delivered by COMPANY teams as well as new enhancements, functionality and innovation introduced by the vendor on the product roadmap Manage / monitor budgets including AOP, resource allocations and software delivery captialisation for a project. This also includes the management of invoices and payments within the portfolio working with IT COO teams and finance teams. Collaborate with the HR IT Leads, promote change and adoption of the Agile methodologies and DevOps practices within Technology teams Keeping appraised of leading practices - monitoring and evaluating future market trends and considering innovative solutions Skills Required: Demonstrate an ability to work on an international team but can do so independently on a wide variety of projects across a series of workstreams Experience with the delivery of Transformation projects within banks Experience with managing end to end Technology governance process (i.e. Third Party Security reviews, Architecture reviews, etc) SME experience with functional, system and process knowledge of the SuccessFactors application Experience in managing vendor relationship as well as deployment and support of integrations specifically for Payroll and Time outsourcing vendors. Understanding or experience with Benefits integration is preferred. Ensure adherence to the Change Management Policy in order to avoid or minimise the risk of disrupting services to customers and users. Experience of Incident and Problem Mangement Flexibility to attend meetings aligned with international timezones where required Familiarity with Payroll processes, such as Payroll runs, Tax calculations, Payment processing, and Reporting. Understanding of basic SQL queries to analyze the Payroll/HR Data Understanding of EC APIs and Integrations, including API formats (JSON, XML) and integration protocols (SFTP, SOAP) Knowledge on Control-m or similar Automation and Scheduling tools. Knowledge of data mapping, including data transformation, data validation and data quality. Understanding of data security, including data encryption, data access controls, and data auditing. Education: Bachelor's Degree in related field

Key Responsibilities: The Service Desk Solution Manager works with a team of Solution Managers and Solution Architects in the Solution Management organization within our Digital Workplace Solutions business unit. As such, this role is responsible to create durable and commercially viable solutions using innovative technology, process improvements, and reseller partner opportunities that will enable Unisys to both expand its Service Desk business and improve the efficiency of those services. The Service Desk Solution Architect will contribute to the ideation, technology architecture, collateral development, creation of Service Descriptions, delivery partner engagement, go to market strategy, preparation of cost and price models, sales enablement, pipeline curation, and continuous improvement of Unisys Service Desk offerings. This role creates artifacts that are used by stakeholders within other Unisys organizations to market, sell, solution, price, and deliver Service Desk services. This can include: marketing messaging, whitepapers, sales battlecards, client-facing documentation, sales training, demo capabilities, service descriptions, solutioning guides, costing guides, cost models, RACIs, and Statements of Work. This role: Participate in all elements of the Portfolio Lifecycle Management process, Evaluate business requirements to come up with the technical solution to solve business problems, Design end-to-end technology solutions for contact centers and remote support platforms, including omnichannel cloud contact center and AI-driven support tools, Define integration strategies between service desk support systems such as ITSM, CRM, ticketing systems, workforce management, and analytics platforms, Ensure solutions align with enterprise architecture standards, security policies, and compliance requirements, Develop high level design, low level design, data flow diagrams, support models, user manuals, API documentation, guides, KBs, product manuals, etc., Evaluate emerging technologies (e.g., CCaaS, UCaaS, AI/ML, RPA) for applicability to contact center use cases, Develop proof-of-concepts (PoCs) and prototypes to validate architectural decisions and demonstrate feasibility, Define and oversee solution testing strategies, including functional, performance, and failover testing, Coordinate and oversee pilot deployments to validate solutions meet their goals. Work closely with developers, infrastructure teams, and delivery operations to ensure successful solution hand off into production, Work with technical teams to put together technical reference architectures and demos, Collaborate with vendors and internal stakeholders to assess and select appropriate platforms and tools, Identify potential security risks in the solutions proposed and develop road-map to mitigate them, Consider how Service Desk evolution aligns with the overall DWS strategy and partner ecosystem, Contribute to strategic solution business planning, service excellence improvement, and innovation, whilst ensuring governance maturity, Assist in the research, ideation, and creation of vision, strategy, and roadmap for the offering, collecting input from external analysts, delivery partners, sales, and existing Unisys clients, Analyze feasibility to augment existing Service Desk services by leveraging automation and AI in order to improve efficiency, Assist with managing solution and roadmap plan schedules to meet launch commitments, Work with delivery to determine licensing, transition, and labor costs for the purposes of developing a repeatable cost model and associated statement of work, May present Service Desk technical capabilities and architecture to key clients. You will be successful in this role if you have: Skills and Qualifications: University degree and/or 5-10 years of related experience with the delivery of IT support services and solution architecture. 5+ years of contact center and remote support technologies design, operations, development, implementation, and support. Strong knowledge of platforms such as Genesys, NICE, Five9, Amazon Connect, or similar. Strong knowledge of ITSM platforms such as Service Now, BMC Helix, or similar. Experience and in-depth understanding of service desk operations. Experience with AI/ML in customer support (e.g., chatbots, sentiment analysis) preferred. Experience with cloud platforms (AWS, Azure, GCP) and microservices architecture Understands and knows how to implement ITIL processes such as Portfolio Management and Service-level management. Well versed in the practical delivery of Incident Management, Problem Management, Service Management, Asset Management, Major Incident Management, Knowledge Management, and Request Management. Familiar with proactive incident detection and resolution. Familiar with the development and usage of SLAs, KPIs, and XLAs. Ability to think outside the box Takes the initiative in connecting and collaborating with individuals across the globe and in various time zones. Highly motivated, working effectively remotely without constant oversight. Initiative-taking, consultative and an excellent problem solver. Able to explain complex topics simply. Open-minded, hands-on mentality, curious, hands-on, and pragmatic character. Able to evaluate tradeoffs between build vs. buy options, taking into consideration multiple use case scenarios while planning innovations and considering the future. Understanding of deal financials with a basic understanding of accounting principles. Ability to gain buy-in and cooperation from a wide range of stakeholders without direct authority. Comfortable working in innovative technology and in a fast-paced environment. Willing to be client facing with strong communication skills.

Role & responsibilities Excellent Communication skills Driving the efficiency and effectiveness of the incident management process Producing management information, including KPIs and reports Monitoring the effectiveness of incident management and making recommendations for improvement Developing and maintaining the incident management system Driving, developing, managing and maintaining the major incident process and associated procedures Reviewing and auditing the process Ensuring that all IT teams follow the incident management process for every incident Preferred candidate profile

Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Specialist Qualifications: BCom Years of Experience: 7 to 11 years Language - Ability: English - Advanced What would you do? " Responsible for managing the Treasury Management team. Ensures compliance with requirements, policies and regulations by enforcing adherence to corporate systems, policies and governmental regulations, rendering opinions and advising management on needed actions. Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. Ensure that the SLAs and Operations metrics are met. Guide, support, and work with other team leaders & team members Prepare operating reports for clients and internal management. Share feedback and execute performance management actions. Execution of backup planning for all service delivery actions Facilitate quality checks for the work performed by the team members. Participation in performance review/governance discussions with client Support process improvement projects Responsible for managing the Treasury Management team. Ensures compliance with requirements, policies and regulations by enforcing adherence to corporate systems, policies and governmental regulations, rendering opinions and advising management on needed actions. Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. Ensure that the SLAs and Operations metrics are met. Guide, support, and work with other team leaders & team members Prepare operating reports for clients and internal management. Share feedback and execute performance management actions. Execution of backup planning for all service delivery actions Facilitate quality checks for the work performed by the team members. Participation in performance review/governance discussions with client Support process improvement projects Maintaining the standards of delivery consistently. Ensure permanent supervision is completed in timely manner. Ensure team is always fully aware of all the procedures and deadlines. Ensure that the process documents are up to date and capture all new updates in the market. Ensure operations are run in a risk-controlled environment with adequate checks and controls. Design and implement solutions that forecast future operational, financial or market transaction cash flows, with varying degrees of certainty. " What are we looking for? " Maintaining the standards of delivery consistently. Ensure permanent supervision is completed in timely manner. Ensure team is always fully aware of all the procedures and deadlines. Ensure that the process documents are up to date and capture all new updates in the market. Ensure operations are run in a risk-controlled environment with adequate checks and controls. Play active role and sponsor process improvements. 121 with the team leaders to manage their expectations and take a stock of situation in office. Participate daily / weekly / monthly governance meetings with the client (as appropriate) Identify and groom high performers in the team. Ensure robust succession plan in place. Maintaining the standards of delivery consistently. Ensure permanent supervision is completed in timely manner. Ensure team is always fully aware of all the procedures and deadlines. Ensure that the process documents are up to date and capture all new updates in the market. Ensure operations are run in a risk-controlled environment with adequate checks and controls. Play active role and sponsor process improvements. 121 with the team leaders to manage their expectations and take a stock of situation in office. Participate daily / weekly / monthly governance meetings with the client (as appropriate) Identify and groom high performers in the team. Ensure robust succession plan in place." Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification BCom

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft 365 Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BE or Equivalent Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft 365 system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing technical support, troubleshooting system or application issues, and ensuring client satisfaction. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure timely resolution of client issues and maintain high client satisfaction. Troubleshoot and resolve system or application issues reported by clients. Collaborate with cross-functional teams to address complex technical challenges. Contribute to the continuous improvement of support processes and procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365. Strong understanding of cloud-based technologies and applications. Experience in troubleshooting and resolving technical issues. Excellent problem-solving and analytical skills. Good To Have Skills:Experience with ITIL framework. Familiarity with ticketing systems and incident management processes. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft 365. This position is based at our Pune office. A BE or Equivalent degree is required. Qualification BE or Equivalent

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients and resolve their technical issues. Interact with clients to understand their requirements and provide appropriate solutions. Troubleshoot and resolve software and hardware issues. Document and maintain records of client interactions and technical issues. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest technology trends and advancements in the field. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with ITIL framework. Strong understanding of IT service management principles and practices. Knowledge of incident management and problem management processes. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks effectively. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor's degree is required. Qualifications Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement process improvements. Maintain accurate documentation of client interactions and issue resolutions. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on system or application functionalities. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with incident management tools. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Ability to communicate effectively with clients and internal teams. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Japanese Language Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :Graduate Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide Japanese language support for service desk voice support. Deliver exceptional customer service and technical support to clients. Accurately identify and resolve client issues in a timely manner. Collaborate with cross-functional teams to ensure client satisfaction. Maintain accurate documentation of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Japanese, and Service Desk Voice Support. Good To Have Skills:Experience with ITIL framework. Strong understanding of IT service management principles. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues. Knowledge of incident management and problem-solving techniques. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Graduate degree is required. Qualifications Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide Japanese language support for service desk voice support. Deliver exceptional customer service and technical support to clients. Accurately identify and resolve client issues in a timely manner. Collaborate with cross-functional teams to ensure client satisfaction. Maintain accurate documentation of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Japanese, and Service Desk Voice Support. Good To Have Skills:Experience with ITIL framework. Strong understanding of IT service management principles. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues. Knowledge of incident management and problem-solving techniques. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Graduate degree is required. Qualifications Graduate

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Provide hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Perform L1 and L2/ basic and intermediate level troubleshooting.- Maintain and update documentation for systems and software products.- Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills:- Must To Have Skills:Proficiency in ServiceNow.- Good To Have Skills:Experience with JavaScript.- Strong understanding of IT operations and infrastructure management.- Knowledge of server and network configurations.- Experience in troubleshooting hardware and software issues. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow.- This position is based at our Pune office.- A 15 years full time education is required. Qualifications 15 years full time education

Skill required: Pharmacovigilance Services - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Specialist Qualifications: MBBS Years of Experience: 7 to 11 years What would you do? You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the world's leading biopharma companies bring their vision to life - enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.In this role, you will be expected to create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for? Agility for quick learning Adaptable and flexible Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications MBBS

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Interact with clients to accurately define and understand their issues. Utilize deep product knowledge to interpret and design effective resolutions. Collaborate with the team to continuously improve system performance and client satisfaction. Stay updated with the latest product developments and enhancements. Contribute to the development of knowledge base articles and documentation. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues. Knowledge of ITIL framework and best practices. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in designing and configuring applications on the ServiceNow platform Knowledge of ITIL framework and best practices Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Utilizing your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support for service desk operations. Resolve client issues by accurately identifying and interpreting problems. Design and implement effective solutions based on deep product knowledge. Collaborate with clients and internal teams to ensure smooth system operation. Maintain a high level of customer satisfaction through exceptional communication. Continuously improve service desk operations through proactive problem-solving. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service desk operations. Excellent problem-solving and analytical skills. Ability to effectively communicate technical information to non-technical clients. Experience in troubleshooting and resolving client issues. Knowledge of ITIL framework and best practices. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for? Ability to perform under pressure Problem-solving skills Detail orientation Results orientation Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for? Ability to perform under pressure Problem-solving skills Detail orientation Results orientation Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years Language - Ability: English - Advanced What would you do? "Y Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. " What are we looking for? " Play active role in identifying opportunities inprocess improvements. Ensure timely completion of the market specific tasks. Endeavour to learn as many functions as possible. 1-2-1 with the team leaders to track self-performance and identify areas of improvement. Complete daily checklist in timely manner. Ensure that the process documents are up to date and capture all new updates in the market. Manage fluctuating volume. Day today issues. Play active role in identifying opportunities inprocess improvements. Ensure timely completion of the market specific tasks. Endeavour to learn as many functions as possible. 1-2-1 with the team leaders to track self-performance and identify areas of improvement. Complete daily checklist in timely manner. Ensure that the process documents are up to date and capture all new updates in the market. Manage fluctuating volume. Day today issues." Roles and Responsibilities: " In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts" Qualification BCom

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot and resolve system or application-related problems. Collaborate with cross-functional teams to ensure smooth system operations. Stay updated with the latest product knowledge and industry trends. Identify areas for improvement and propose innovative solutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Security Implementation. Strong understanding of network security principles and best practices. Experience in implementing and managing network security solutions. Knowledge of firewall configurations and intrusion detection systems. Familiarity with VPN technologies and secure remote access. Good To Have Skills:Experience with network monitoring tools. Knowledge of cloud security and data protection. Understanding of network protocols and routing. Ability to analyze and interpret network traffic. Solid grasp of ITIL principles and incident management processes. Additional Information: The candidate should have a minimum of 3 years of experience in Network Security Implementation. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, PowerShell Good to have skills : Service Desk Voice Support, French Language Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient and effective service desk support to clients. Troubleshoot and resolve technical issues reported by clients. Document all support activities and solutions for future reference. Collaborate with team members to enhance service desk processes. Stay updated on the latest technologies and trends in service desk management. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Good To Have Skills: Experience with Service Desk Voice Support. Strong problem-solving skills in service desk operations. Excellent communication and interpersonal abilities. Knowledge of ITIL framework and service desk best practices. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Should be proficient in German Language Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient service desk management support. Offer timely and effective resolution to client issues. Maintain a high level of product knowledge. Collaborate with team members to enhance system performance. Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: Minimum B2 Level certification in German Language Must To Have Skills: Proficiency in Service Desk Management. Strong understanding of IT service desk operations. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework and best practices. Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Your deep product knowledge will enable you to accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support for service desk operations. Resolve client issues by accurately interpreting and designing solutions based on product knowledge. Maintain effective communication with clients to ensure their satisfaction. Collaborate with the team to continuously improve system performance. Contribute to the development of knowledge base articles. Assist in training new team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service desk operations. Excellent problem-solving and analytical skills. Ability to effectively communicate technical information to non-technical clients. Experience in using service desk tools and ticketing systems. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education