1227 Problem Management Jobs - Page 24

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in [Insert LOB and/or Sub LOB], you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting

Must Have Skills Windows Servers | Domain Controllers | Active Directory | Azure Active Directory | Group Policy Enterprise Proxy Solution - Preferably Zscaler or Netskope. Inline CASB, Web DLP. Zero Trust Platform (Zero Trust Application Access / Zero Trust Remote VPN) Privilege Access Management (PIM/PAM) Basics of hardware, networking, IP addressing, VLAN, LAN, WAN, MPLS Endpoint Security Management. Preferably EDR/XDR CS Falcon, Sentinel One, MS Defender for Endpoint, DLP, ATP, Web Security. Good in Soft skills, logical and analytical thinking, troubleshooting and problem management, ticketing systems, SLA Management, Good to have Azure information protection Microsoft Enterprise Mobility and Security Office 365 Security administration Cloud Computing Basics with Azure / AWS Security administration Web Application Firewall management. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage.

Is seeking an experienced ServiceNow SecOps Vulnerability Response SME . The candidate must have 69 years of experience, with at least 5+ years in ServiceNow and over 1 year in Vulnerability Response. Responsibilities include implementation of Security Operations modules like Vulnerability Response and Configuration Compliance, integration with vulnerability scanners, scripting, process automation, and ServiceNow Orchestration. Expertise in ITSM modules, catalog items, workflows, REST/SOAP, Agile environments, and scripting (JavaScript, HTML, XML, AJAX) is required. Location - Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, Indore

RESPONSIBILITIES Lead and manage run operations for portfolio of applications: Periodic weekly / monthly review of state of operations with key business stakeholders Provide expertise to support sites on new topics / new processes deployment Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites Ensure operations of all applications are as per SLAs Participate and lead any P1/P2 incidents pertaining to applications in production Working with operations team and suppliers implement actions to continuously improve performance of applications Guide, support and mentor the ServiceNow team, providing new opportunities to grow, get exposed to stakeholders and learn continuously LeadTransition to Run. Responsible for Cost management of solutions, reporting and continuous improvement. Business connect and Stakeholders Management: Accountable along with Business & Process Owners to collect, filter and prioritize change requests Work with Business & Process Owners and Key User (KU) in the submission of their demands through Scope Control process / Ticket Management process Provide inputs to business in establishing business requirements, functional and non-functional specifications and advising the appropriate solutions. Provide recommendations for decisions-making at Functional Review Board and Change Control Board. Represent as service ownerand decision approver Perform KU connect / business connect meetings. Accountable for customer satisfaction Strengthen the prioritization mechanism of requirements and related governance as part of release process Maintain strong and close relationships with key stakeholders including service owners, application owners, architects and Directors Managing partner ecosystem for effective service delivery Manage and drive partners for effective service delivery and operations for their respective application portfolio (Incident Management, Problem management, Service Request fulfilment and Change management) Monitor, track & Co-ordinate with AMS Partners on performance and availability of the applications. Monitoring and Tracking SLA s/KPI s- ensuring they are met by partners. Control quality of deliverables from External partners ( Run Daily / Weekly governance meetings) Responsible for Core Model consistency: Ensure that core model (Solution + processes & rules) is well documented, evolves consistently and is not jeopardized by localizations. Responsible for design and run documents are updated frequently ( co-ordinate with required stakeholders in getting the inputs) Promote the use of unique Core Model, cross-businesses across stakeholder ecosystem. Participate and provide inputs to rest of the IS ( Information Systems) teams ( Architects/ Projects) to maintain consistency for respective functional domain(s): Provide support on new topics from RUN perspectives (new processes, new business stakes) Participate / Support new projects concerning IS Landscape of functional domain Support the execution of the related strategy, in particular implementing the operational roadmap and right initiatives Support projects and initiatives, Communicate regularly about strategy, priorities and on-going projects to external and internal partners, and ensure constant awareness and alignment Competencies & Skills Strong stakeholder management skills to connect and engage with management team, key configuration management stakeholders, internal and external partners and suppliers Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of this organization Able to formalize and present a synthetic view on complex issue sand concepts Strong analytical, problem-solving and critical thinking skills, and ability to find solutions (technical and functional) Coordination skills to lead and deliver run roadmap and improvement projects in parallel Strong organization skills with ability to meet tight deadlines and high challenges Result oriented and attention to details Ability to work with full autonomy and limited support Ability to work effectively in virtual, geographically dispersed and cross-cultural environments Maintain constant awareness and sponsorship of the IT leadership team through appropriate reporting about configuration and data management (priorities, blocking points requiring arbitration, strategy adaptations) Support the delivery of the Transformation roadmap, challenge it and bring adaptations if required TECHNICAL COMPETENCIES & EXPERIENCE 10+ years of overall IT experience. Around 5 years of 24x7 Production support experience Technical Skills: Knowledge and Hands on exp in ServiceNow,Power Apps, RPA solutions,Java, Apache, PL/SQL, TOMCAT, ETL tools, Reporting, Driving performance and service quality for run activities for Engineering Applications Partner ecosystem management - Manage partner teams for Run activities compliance with Quality & Service Agreements Transition Management- Secure hand between build and run activities Expertise in driving process improvements initiatives ITIL certification required. A must. Experience with other multinational companies and working in other geographies preferred. Location for the roleTravelIf yes, how much (%)- Bangalore. Travel very less . You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you! Important to note

We are looking for a highly motivated individual with strong organizational and technical skills for the position of Problem Management Consultant – India Technical Development Consultant. You will be responsible for leading the problem management efforts for our for our market leading suite of legal research products, including Westlaw, Practical Law, CLEAR, Cocounsel, and other related platforms. The Consultant will work closely with cross-functional teams, including development, operations, and customer support, to ensure seamless delivery of our services. About The Role. Problem ManagementConsultant the execution of the problem management process for Legal Service Management, including identification, analysis, and resolution of complex technical problems. Pr ocess ImprovementWorking in collaboration with our Service Management Office, continuously review and improve problem management processes to ensure they are aligned with industry best practices and Thomson Reuters standards. Metrics and ReportingIn partnership with our Service Management Office, develop and track key performance indicators (KPIs) to measure problem management effectiveness and provide regular reports to senior management. About You Qualifications:Bachelors degree in Computer Science, Information Technology, or related field. ExperienceMinimum 6-7 years of experience in IT, with at least 3 years in a problem management or similar role. Strong technical skills in software development (Java/Python, C++) operations, and problem management, with experience in Agile methodologies. Cloud Technology- AWS/Azure. Must have experience in devops. LeadershipProven leadership skills, with experience in managing teams and collaborating with cross-functional teams. Problem-SolvingStrong problem-solving skills, with ability to analyze complex problems and develop creative solutions. CertificationsITIL Foundation certification or equivalent experience in problem management. #LI-SA1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

POSITION TITLE (ENGLISH) Major Incident Manager & Post Incident Report Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION India/Romania/Brussels WORKING LANGUAGE English NUMBER OF FTEs UNDER RESPONSIBILITY0 Job SummaryTo strengthen its service team, a strategic LIMS Program is looking for its Major Incident Manager & Post Incident Report Manager in the context of a worldwide rollout (targetmore than 300 instances). This position is responsible for leading the response to high-impact IT incidents and ensuring thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting. Key Responsibilities Major Incident Management Act as the primary coordinator during major IT incidents, ensuring swift resolution and minimal business disruption. Lead incident bridges and war rooms, engaging appropriate technical and business representatives teams. Provide timely and accurate communication to stakeholders throughout the incident lifecycle. Maintain the major incident process, ensuring alignment with ITIL best practices. Track incident trends and contribute to proactive risk mitigation strategies. Post-Incident Report Management Lead the creation and delivery of comprehensive post-incident reports (PIRs). Coordinate with technical teams to gather root cause analysis, corrective and preventive actions. Facilitate post-incident review meetings to capture lessons learned and drive service improvements. Ensure timely completion and distribution of Post Incident Report to relevant stakeholders. Track follow-up actions and PIR tasks to closure. Qualifications: Proven experience in IT incident management, service management, and problem management roles. Strong understanding of ITIL framework (ITIL certification preferred). Excellent communication, coordination, and stakeholder management skills. Ability to remain calm and effective under pressure. Strong analytical and documentation skills, with attention to detail. Familiarity with root cause analysis techniques. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

POSITION TITLE (ENGLISH) Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

Identity & Access Management (IAM) - User Lifecycle Management, maintaining roles(RBAC), entitlements, and policy violations in SailPoint IIQ, Okta (SSO, MFA, SCIM), and Keeper. Troubleshooting authentication/authorization failures and managing quarterly access certifications. Secrets & Key Management - Operating and tuning HashiCorp Vault, provision accounts, manage PKI/TTL policies, champion best practices. Secure Endpoint Management - Operating and Managing EDR / NDR to ensure the tools are configured as per industry best practices Secure Network Access - Administering Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) policies, SSL-inspection exceptions, and environmental health. Ticket & Workflow Governance - Monitoring inbound ticket queues, review access and change requests, and approve or decline workflows in line with internal security policies Third-Party Risk Coordination - Facilitating vendor-led third-party risk assessments: act as primary liaison between the external assessment partner and internal system owners, gather evidence, track remediation items, and ensure assessments are completed on schedule. Client-Facing Communication - Owning ticket queues, status calls, and post-mortems; ensure SLAs are met and stakeholders remain informed 3+ years in security operations, IT ops, or IAM engineering. Hands-on admin experience with at least three of the following: SailPoint IIQ, Okta, HashiCorp Vault, Zscaler, Keeper, Duo, AWS IAM, Azure AD. Working knowledge of authentication protocols (SAML, OAuth 2.0/OIDC, Kerberos, LDAP) and network fundamentals (TCP/IP, TLS, DNS). Familiar with ITIL-based incident, change, and problem-management processes. Excellent written and verbal communication skills; able to run client calls and produce clear after-action reports. Benefits: Tower s headquarters are in the historic Equitable Building, right in the heart of NYC s Financial District and our impact is global, with over a dozen offices around the world. At Tower, we believe work should be both challenging and enjoyable. That is why we foster a culture where smart, driven people thrive - without the egos. Our open concept workplace, casual dress code, and well-stocked kitchens reflect the value we place on a friendly, collaborative environment where everyone is respected, and great ideas win. Our benefits include: Generous paid time off policies Savings plans and other financial wellness tools available in each region Hybrid working opportunities Free breakfast, lunch and snacks daily In-office wellness experiences and reimbursement for select wellness expenses (e.g., gym, personal training and more) Volunteer opportunities and charitable giving Social events, happy hours, treats and celebrations throughout the year Workshops and continuous learning opportunities At Tower, you ll find a collaborative and welcoming culture, a diverse team and a workplace that values both performance and enjoyment. No unnecessary hierarchy. No ego. Just great people doing great work - together. Tower Research Capital is an equal opportunity employer.

QualificationsExperience: Minimum of 10 years of experience spanning across traditional AI, Generative AI, IT operations and AIOps.Generative AI Expertise Proven experience in developing and implementing Generative AI solutions using frameworks like TensorFlow, PyTorch, or similar especially in IT Operations and services. Deep understanding of Generative AI models, including Large Language Models (LLMs), transformers, and other relevant architectures. Experience in fine-tuning pre-trained models for specific use cases. Experience with prompt engineering and techniques for controlling Generative AI outputs.AIOps Expertise Strong understanding of AIOps principles, methodologies, and tools. Experience with AIOps platforms such as Dynatrace, New Relic, Splunk, Moogsoft, or similar. Experience in implementing AIOps solutions for incident management, problem management, change management, and other IT operations processes.ITSM & ITOM Proficiency Deep understanding of ITSM frameworks such as ITIL. Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar. Strong knowledge of ITOM concepts, including monitoring, alerting, and automation.Technical Skills Proficiency in Python and scripting languages Experience with cloud platforms such as AWS, Azure, or GCP. Strong understanding and experience working on containerized environments like Dockers or Kubernetes. Experience in building AI applications and models including traditional AI models for anomaly detection, clustering or classification, timeseries, regression or logistics regression forecasting models

Lead Platform Engineer ? Overview: Database Engineering manages our databases with a goal to deliver secure, scalable and resilient infrastructure and software deployment capability for global solutions. Provide administration of production, pre-production, UAT and development database systems and assist in designing of the database tier for our global systems Provide a robust, scalable and high-performance production database environment working with system engineers, database developers and other database administrators Role The Lead Database Engineer role has the ability to perform 40% architecture and 60% engineering functions where the individual contributes and/or influences the strategic direction for the Database Engineering Program. The individual will build a strong partnership with management and may manage operational and/or strategic initiatives or support for the team. The Lead Database Engineer champions the Mastercard Way. About you: Must have sound & working knowledge of both Oracle & PostgreSql . Should be excellent in performance Tunning. Should have in depth knowledge of Postgresql performance tunning & Oracle GoldenGate along with its tunning. Should be well versed with Oracle multi-tenant architecture. Advanced hands-on experience in configuring, PostgreSql patching, upgrading, and optimizing database software and related products. Advanced hands-on experience in collaborating with development teams in helping them achieve Reliability, Operability, Scalable, Performant and Secure systems with the Database Tier. Advanced experience in security, backup/recovery, architecture, networking, and administration for assigned database discipline. Expertise and deep understanding in PostgreSql Database Replication setup, configuration, troubleshooting both Physical as well as Logical Replication. Proven track record in working with technology teams for the development, maintenance, testing, implementation, and support of assigned database technologies and associated software products. Proactively monitor with advanced troubleshooting skills for database issues escalated by the business team and internal monitoring in a timely manner with strong skills to drive to root cause and remediation of issues. Ability to develop a strong partnership with technology teams and customer to understand business needs and with advanced skills to communicate solutions in business terms. Strong to advanced performance and tuning skills with the ability to identify, respond and resolve database performance issues; communicates database performance resolution to technical teams and business partners. Successfully follow change management, problem management and incident management processes and procedures. Experience with IAC Automation tools for building automation for DB builds, Patching, maintenances Ability to handle large to enterprise project/initiatives with specialized knowledge within assigned discipline and the ability to architect solutions. Advanced written and verbal communication skills to promote Database Engineering. Proven track record to proactively plan and coordinate larger technical and architectural efforts within the database team and with external technology teams. Ability to influence Mastercard best practices in planning, coordinating, implementing, and maintaining database solutions. Proven track record in training and mentoring members of the team by contributing to supporting documentation. Communicate, collaborate, and work effectively in a global environment. Creates a positive culture in Database Engineering following the Mastercard Way. Corporate Security Responsibility: Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines. **Desirable Knowledge/Experience** Experience integrating vendor and open-source products into an overall system. Experience working on cloud-hosted services like AWS, Azure. Database Technologies Include (not limited to): Cassandra, PostgreSQL, Oracle, Redis, Oracle Exadata Administration. The ideal candidate should have experience in both RDBMS and NoSQL database technologies. Experience in development working with new trends.

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent. Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Our Purpose Title and Summary Lead Platform Engineer Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: Database Engineering manages our databases with a goal to deliver secure, scalable and resilient infrastructure and software deployment capability for global solutions. Provide administration of production, pre-production, UAT and development database systems and assist in designing of the database tier for our global systems Provide a robust, scalable and high-performance production database environment working with system engineers, database developers and other database administrators Role The Lead Database Engineer role has the ability to perform 40% architecture and 60% engineering functions where the individual contributes and/or influences the strategic direction for the Database Engineering Program. The individual will build a strong partnership with management and may manage operational and/or strategic initiatives or support for the team. The Lead Database Engineer champions the Mastercard Way. About you: Must have sound & working knowledge of both Oracle & PostgreSql . Should be excellent in performance Tunning. Should have in depth knowledge of Postgresql performance tunning & Oracle GoldenGate along with its tunning. Should be well versed with Oracle multi-tenant architecture. Advanced hands-on experience in configuring, PostgreSql patching, upgrading, and optimizing database software and related products. Advanced hands-on experience in collaborating with development teams in helping them achieve Reliability, Operability, Scalable, Performant and Secure systems with the Database Tier. Advanced experience in security, backup/recovery, architecture, networking, and administration for assigned database discipline. Expertise and deep understanding in PostgreSql Database Replication setup, configuration, troubleshooting both Physical as well as Logical Replication. Proven track record in working with technology teams for the development, maintenance, testing, implementation, and support of assigned database technologies and associated software products. Proactively monitor with advanced troubleshooting skills for database issues escalated by the business team and internal monitoring in a timely manner with strong skills to drive to root cause and remediation of issues. Ability to develop a strong partnership with technology teams and customer to understand business needs and with advanced skills to communicate solutions in business terms. Strong to advanced performance and tuning skills with the ability to identify, respond and resolve database performance issues; communicates database performance resolution to technical teams and business partners. Successfully follow change management, problem management and incident management processes and procedures. Experience with IAC Automation tools for building automation for DB builds, Patching, maintenances Ability to handle large to enterprise project/initiatives with specialized knowledge within assigned discipline and the ability to architect solutions. Advanced written and verbal communication skills to promote Database Engineering. Proven track record to proactively plan and coordinate larger technical and architectural efforts within the database team and with external technology teams. Ability to influence Mastercard best practices in planning, coordinating, implementing, and maintaining database solutions. Proven track record in training and mentoring members of the team by contributing to supporting documentation. Communicate, collaborate, and work effectively in a global environment. Creates a positive culture in Database Engineering following the Mastercard Way. Corporate Security Responsibility: Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines. **Desirable Knowledge/Experience** Experience integrating vendor and open-source products into an overall system. Experience working on cloud-hosted services like AWS, Azure. Database Technologies Include (not limited to): Cassandra, PostgreSQL, Oracle, Redis, Oracle Exadata Administration. The ideal candidate should have experience in both RDBMS and NoSQL database technologies. Experience in development working with new trends.

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent.

We are looking for a dedicated and proactive Application Support Engineer with expertise in Qlik Sense (Admin & Developer) and SAS ETL . The ideal candidate will provide technical support for data integration and visualization platforms, troubleshoot production issues, and ensure application stability and performance. Provide technical support for Qlik Sense dashboards, data models, and administrative components. Support SAS ETL jobs and troubleshoot any data pipeline issues. Investigate, diagnose, and resolve software issues reported by users. Debug application code and recommend or implement fixes and workarounds. Work closely with development and QA teams to test and validate defect resolutions and software enhancements. Maintain accurate and up-to-date documentation of support procedures, known issues, and resolutions (SOP/KEDB). Perform root cause analysis (RCA) for recurring issues and drive Problem Management initiatives. Participate in on-call support rotations to resolve critical incidents outside of business hours. Monitor platform performance and proactively suggest and implement improvements to enhance reliability, efficiency, and user experience. Required Skills & Qualifications: 3+ years of experience in application support with Qlik Sense (Admin and Developer) . Strong hands-on experience in SAS ETL processes and tools. Proficient in troubleshooting data visualization and integration issues. Strong debugging skills with the ability to analyze logs, error messages, and code. Familiarity with ITIL processes such as Incident Management, Problem Management, and Change Management. Excellent communication skills to collaborate with cross-functional teams and end-users. Experience in documenting support processes, known issues, and resolution steps. Preferred Qualifications: Experience with ticketing tools like ServiceNow, JIRA, or Remedy. Knowledge of databases (e.g., Oracle, SQL Server, PostgreSQL) and SQL for data analysis and validation. Exposure to cloud-based BI or data platforms (e.g., Qlik Cloud, Azure, AWS). Certifications in Qlik Sense or SAS technologies are a plus. Soft Skills: Strong analytical and problem-solving skills. Ability to work independently and manage priorities in a fast-paced environment. Customer-focused with a commitment to delivering high-quality support. Qlik Sense Admin

Responsibilities Technology Operations Center - Consultant (Major Incident Coordinator) Indicative years of total experience: 7+ years Role Description: The Major Incident Coordinator is responsible for Major / Critical Incident Process within an engagement. He is expected to provide resolution to all the Major Incidents within the agreed time and provide overall status of Major Incident resolution process periodically. Reporting relationship: This role will report to Delivery Manager Key Responsibilities: Acting as a POC for Customer to provide the status update whenever a Major incident occurs Opening a Bridge through involving all relevant resolver groups and continue the discussions will Major Incident is resolved. Informing the key stakeholders on the status of the Major Incident after getting the confirmed service restoration. Coordinating with the respective SMEs / Developers for speedy resolution of the Major Incident. Ensuring the Major Incident is resolved within the SLAs agreed with the Product Owners. Taking all the preventive actions to minimize the service and business impact incase resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is Closed. Ensuring that the causes for all Major Incidents are analyses and root cause is identified (through coordinating with Problem Management Process) Ensuring that all the resolution procedures, documentation for root cause and lookback are updated in the work log. Fixed shift of 6.30 PM - 03.30 AM IST Qualifications Education: Graduate - Bachelor s degree (Engineering preferred) Preferred certifications: ITIL Foundation V4 Additional Information Skills & Experience: Should have exposure to ITIL practices. Excellent Written and Verbal Communication skills Highly motivated individual with a positive and proactive attitude to work and willingness to make changes to improve operational efficiency through innovation, process and procedure and adopting and adapting ideas and practices from elsewhere. Good understanding of the Command Center Operations, and also learning towards Managed File Transfer, Mainframe Operations, CA7, Control M, Balancing and Scheduling, Java, Elastic search and Kibana: Application health, system availability, latency, performance, and end-to-end monitoring. Ready to work in shift, weekends, and flexible schedule. Excellent team skills with ability to listen and contribute to discussions and meetings.

We are looking for a dedicated and experienced Oracle Middleware & Cloud Support Engineer to join our team. The candidate should have strong expertise in Oracle SOA Suite , Oracle Identity & Access Management (IAM) , Oracle Fusion Middleware , WebLogic Server , and Oracle Cloud Infrastructure (OCI) . Experience with Oracle Database is a strong plus. Key Responsibilities: Provide 24x7 production support for Oracle Fusion Middleware environments. Perform provisioning, upgrades, patching, and routine maintenance of SOA, IAM, WebLogic, and related components. Execute and support migration activities to Oracle Cloud Infrastructure (OCI). Monitor application and infrastructure health, troubleshoot issues, and perform root cause analysis. Collaborate with cross-functional teams for environment setup and incident resolution. Maintain accurate documentation of configurations, processes, and runbooks. Required Skills: Hands-on experience with Oracle SOA Suite, Oracle IAM, and WebLogic Server. Strong understanding of Oracle Fusion Middleware architecture and components. Proficiency with OCI services including compute, storage, networking, and identity. Familiarity with automation tools and scripting for provisioning and maintenance tasks. Exposure to Oracle Database administration is a plus. Willingness and ability to work in 24x7 rotational support shifts. Environment Provisioning: Deploy and configure Oracle SOA Suite, IAM, WebLogic, and other Oracle Fusion Middleware components on Oracle Cloud Infrastructure (OCI) and on-prem environments. Day-to-Day Support: Provide operational support for production, development, and test environments, ensuring high availability and performance of middleware systems. Incident & Problem Management: Troubleshoot and resolve technical issues, perform root cause analysis, and implement preventive measures. Migration & Upgrade Activities: Plan and execute migration of environments from on-premise to OCI and perform upgrades and patching of middleware components with minimal downtime. Monitoring & Automation: Monitor system health, performance, and availability using OCI tools and third-party solutions. Automate repetitive tasks through scripting or automation tools. Security & Compliance: Ensure middleware environments comply with security standards and manage access control via Oracle IAM. Collaboration: Work closely with infrastructure, application development, and database teams to ensure integrated support for business applications. Documentation: Create and maintain detailed documentation for environment setups, standard operating procedures, and troubleshooting guides.

Customer Service Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task- For Extake notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

Career Area: Manufacturing : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Understand enterprise resource planning (ERP)/product lifecycle management (PLM) requirements from facilities and provide solutions/ support by directly working with facility manufacturing team and Caterpillar IT team on process design, development and documentation on Teamcenter Manufacturing deployment and other duties as assigned. Provides functional and technical expertise necessary to design all aspects of production, costs, quality, compliance to safety guidelines, and environmental requirements for traditional/digital manufacturing. Typically reports to a supervisor. Job Functions Typical functional/technical expert but not limited functions related to roles equivalent to System Architect, Assembly Planner, Facility Planner, Bill of Materials Manager, Configuration Engineer. Responsibilities Gathering, capturing, integrating, analysing, and using data to increase efficiency and reduce errors throughout the manufacturing process. Ideate, Implement and maintain Digital Manufacturing solution. Project management, coordination, identifying and addressing problem areas in deploying Digital solutions. Support facilities in identifying and implementing enhancements and modifications to adopt Digital Solutions for complex manufacturing processes. Leading development/deployment support on planning, development, operation, and maintenance of bill of materials, processes, or resource tools in Teamcenter Manufacturing. Coordinate with cross functional team - Design, Engineering, Production, Manufacturing Engineering, Quality, IT etc. for deploying solutions. Ensure development of new features and continuous improvement Implementation and sign off of digital solutions. Providing direct/indirect supervision, coaching and development for operations technical staff and support areas. Good multitasking and communication skills Degree/Experience Requirement BE/ME (Mechanical/Mechatronics/Digital Manufacturing) or 8-10 years of combined experience in fields of Manufacturing\Manufacturing Systems\Automation\Digital\IIOT desired. Good knowledge on Industry 4.0, Experience in ERP/MES Implementation desired. Have exposure to implementation of at least. one or more end to end digital/IIoT solution. Skill Descriptors Decision Making and Critical ThinkingKnowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: Differentiates assumptions, perspectives, and historical frameworks. Evaluates past decisions for insights to improve decision-making process. Assesses and validates decision options and points and predicts their potential impact. Advises others in analyzing and synthesizing relevant data and assessing alternatives. Uses effective decision-making approaches such as consultative, command, or consensus. Ensures that assumptions and received wisdom are objectively analyzed in decisions. Judgment and Decision MakingKnowledge of the decision-making process; ability to carefully evaluate the impact of emerging business situations and choose the best path forward communicating actions and activities that maximize organizational performance. Level Working Knowledge: Discerns between "signal" and "noise" when considering courses of action. Selects the right activities to work on from a range of competing priorities. Stands by decisions in the face of conflict or unexpected outcome. Makes the transition from evaluation to conclusion readily and in a timely manner. Revisits decisions when appropriate, but infrequently and without disrupting focus. Lean ManufacturingKnowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes. Level Working Knowledge: Discusses considerations for work cell design and effectiveness monitoring. Finds solution for key technical and people problems associated with transformation to lean. Explains issues and considerations of implementing lean in own function or area. Selects and utilizes tools, techniques and measurements associated with a lean assessment. Explains benchmarks and measures of effectiveness of lean. Manufacturing EquipmentKnowledge of the electrical, mechanical and logistics equipment used in manufacturing; ability to create, maintain, update and store them in the digital space. Level Working Knowledge: Performs creation/classification of manufacturing equipment s and usage in digital space. Performs basic design/validation and safety considerations for a types of manufacturing equipment. Uses standard tools and techniques; resolves common problems in digital space. Manufacturing ProcessesKnowledge of existing product manufacturing methods, technologies and processes; ability to execute, plan, manage and monitor the entire digital manufacturing processes. Level Extensive Experience: Advises others using industry experience and benchmarks for methodology effectiveness. Develops best practices documentation for all major activities and tasks. Trains others on all major tasks and considerations for the full manufacturing process. Performs in measuring and monitoring new processes and technologies. Selects and optimizes specific methodologies for specific products/technologies. Derives & evaluates benefits, drawbacks and appropriateness of alternative processes and technologies. Manufacturing Standards, Procedures and PoliciesKnowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance. Level Extensive Experience: Consults on development and implementation of cross-functional standards. Participates in the development of organizational policies and practices. Develops and uses control and monitoring mechanisms for adherence. Collaborates with other functions on establishing and documenting joint standards. Participates in defining architectural principles and standards for organization. Ensures communication vehicles are effectively informing affected areas and employees. Problem Management Process - MFGKnowledge of manufacturing problem management processes, methodologies and techniques; ability to use a disciplined approach to bringing that problem to a successful resolution. Level Extensive Experience: Evaluates alternative approaches to resolving a customer problem. Receives, clarifies, and resolves a variety of standard and atypical problems. Implements the processes and activities for handling unusual problems. Advises others on the process and associated costs for different types of problems. Monitors and improves problem reporting, tracking, escalation, and resolution. Participates in trend and root cause analysis to identify and address recurring problems. Posting Dates: June 2, 2025 - June 7, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Career Area: Technology, Digital and Data : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled and experienced Digital Product Owner to join Digital Product Management - AIMS Data - Global Finances Shared Division. The Global Finance Strategy team is looking for a skilled Digital Product Owner to collaborate with business stakeholders and engineering teams in supporting the Global Finance Data Platform. This role will focus on enabling multiple business use cases across the Global Finance organization. The preference for this role is to be based out of Whitefield Office, Bangalore, India What you will do Key Responsibilities: Partner with cross-functional teams to drive the implementation and evolution of the Global Finance Data Platform. Translate business needs into clear product requirements and user stories. Support data analysis, reporting, and system integration efforts. Support User Acceptance Testing What you will have Minimum 4+ years of experience in business and data analysis, particularly in large-scale data platform implementations and system integrations. 3+ years of hands-on experience with SQL, specifically in Snowflake, for data analysis and report development. Experience working with SAP ERP systems or Finance/Accounting functional experience. Proficiency in creating UX wireframes and mockups. Strong understanding of Software Development Life Cycle (SDLC) methodologies, including both Waterfall and Agile. Experience in developing business process flows and data flow diagrams. Experience conducting functional testing and coordinating UAT Excellent written and verbal communication skills for effective stakeholder engagement and requirements gathering. Strong analytical thinking and problem-solving capabilities. Domain knowledge in Accounting and Finance. Proficiency in Microsoft Excel and Power BI. Experience with tools such as JIRA, Azure DevOps, and Confluence. Additional Information: This position requires the selected candidate to work Full -Time in the Whitefield Bangalore, Karnataka office. This position requires candidate to work a 5-day -a -week schedule in the office Domestic Relocation is available Skills desired: Business Analysis Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders. Level Working Knowledge: Analyzes the value of a business and its functions through the value estimation of assets. Applies the prerequisites to a project before starting the business analysis process. Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions. Documents the business case to justify the requirements of time and resources of a project. Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: Differentiates assumptions, perspectives, and historical frameworks. Evaluates past decisions for insights to improve decision-making process. Assesses and validates decision options and points and predicts their potential impact. Advises others in analyzing and synthesizing relevant data and assessing alternatives. Uses effective decision-making approaches such as consultative, command, or consensus. Ensures that assumptions and received wisdom are objectively analyzed in decisions. Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Extensive Experience: Reviews others' writing or presentations and provides feedback and coaching. Adapts documents and presentations for the intended audience. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Communicates well downward, upward, and outward. Employs appropriate methods of persuasion when soliciting agreement. Maintains focus on the topic at hand. Software Change Request Management Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff. Level Extensive Experience: Describes methods for estimating costs for request fulfillment. Defines responses for non-standard or unsupported change requests. Contributes to the design and development of request process flow and templates. Clarifies description, components affected, need, cost estimate, risk, resources, status. Manages all aspects of the change request process. Researches new tools and techniques for monitoring product efficacy. Software Engineering Knowledge of software engineering; ability to deliver new or enhanced fee-based software products. Level Working Knowledge: Identifies considerations for product integration with multiple platforms and systems. Works with development or delivery of a software package or component. Describes phases, activities, deliverables and processes for a specific methodology. Works with structured documents for developing features, functions, plans and schedules. Describes software design practices, technologies, and considerations. Software Problem Management Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products. Level Working Knowledge: Documents resolution progress and provides feedback to customers. Describes issues and consideration for resolving problems involving other products or vendors. Works with tracking and resolving common types of problems for a product or product group. Describes actions, tools, and procedures for problem reporting, solving, and resolution. Cites examples of unusual problems; follows proper notifications and escalation procedures. Software Product Business Knowledge Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision. Level Extensive Experience: Participates in enhancing the sales process and expanding sales opportunities. Collects, documents, and maintains product functional requirements; makes recommendations. Supports and participates in major installations and customizations. Maintains and disseminates information on customer use and experiences. Has knowledge of all advanced business features and functions of the product. Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges . User Acceptance Testing (UAT) Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users. Level Extensive Experience: Compares and contrasts features and benefits of major acceptance testing frameworks. Critiques user acceptance plans for appropriateness and completeness. Develops approaches for acceptance testing following legal or contractual agreements. Monitors end-users in defining the testing environment and acceptance criteria; explains the importance of being actively involved in test designs and other testing phases. Applies user acceptance testing in typical software development scenarios. Consults on test strategies, components, processes, plans and approaches during the user acceptance testing process. What you will get: Work Life Harmony Earned and medical leave. Relocation assistance Holistic Development Personal and professional development through Caterpillar s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers Posting Dates: June 3, 2025 - June 16, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you. What you will do: - Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs. - Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures. - Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting. - Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution. - Perform system administration tasks, maintain databases, and manage user access. - Execute change introduction activities, perform service request fulfilment, and handle standard changes. - Undertake proactive problem identification, investigate and diagnose issues, and propose solutions. - Drive customer experience improvement initiatives and provide full support during problem management investigations. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - Knowledge Sharing and Collaboration Skills. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. - RAN Configuration Knowledge.

Job Information Job Opening ID ZR_2320_JOB Date Opened 22/07/2024 Industry Financial Services Job Type Work Experience 5-8 years Job Title Support Analyst Level 2 City Bangalore South Province Karnataka Country India Postal Code 560066 Number of Positions 1 1. Be responsible for RUN activities of Finance Systems. Main tasks includeIncident, change, problem management for the Back Office Treasury Team (Finance, Platform, Treasury, Bank Communication and Pre-Accounting) KPI, SLAs follow up, reporting and Communication 2. RUN documentation management (audit and maintenance of existing procedures, redaction of missing procedures) 3. Capture, documentation and fulfillment of service requests created by end users in accordance with procedures and SLAs 4. Functional support of the applications (support Level 2 and 3) Functional expertise (set up, implementation, processes) Continuous improvement of plan management. Help to develop and manage key users relationships (IT Key users forum, Communication plan, etc.) 5. Contribute to Test strategy and Release ManagementAccompany Company Global treasury team in the definition and set up of test strategy 6. Work closely with Solution Management to incorporate BUILD activities into RUNEscalate to Solution Manager in case of any relevant issues and risks on the functional and technical side (workload constraints, conflicts, etc.). 7. Work closely with Business Analysts of the Treasury Program and highlight cross-functional issues or synergies to Business analyst teams and Project/Program managers Must have Power Apps & Expert Finance Markets (Forex, Market Data, Valuation) Cash Management (Treasury Position, Cash Pooling) Support tradingNice to have Power BI Technologies Bank Communication (Bank Formats, FIN and FILEACT Protocols) Pre-Accounting (Chart of Accounts, Posting Rules) Office 365 Package Fluent English (Written and Spoken) Support Methodology and Best Practices ITIL Best Practices Incident, Change, Problem Management check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Information Job Opening ID ZR_1662_JOB Date Opened 17/12/2022 Industry Technology Job Type Work Experience 10-12 years Job Title Pyspark Lead City Bangalore Province Karnataka Country India Postal Code 560002 Number of Positions 4 LocationBangalore, Chennai Extract data from source system using Data Factory pipelines Massaging and Cleansing the data Transform data based on business rules Expose the data for reporting needs and exchange data with downstream applications. Standardize the various integration flows (e.g decom ALDML Init integration, simplify ALDML Delta integration). check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Information Job Opening ID ZR_2381_JOB Date Opened 04/10/2024 Industry IT Services Job Type Work Experience 8-12 years Job Title Senior SAP Finance Service Delivery Specialist City Bangalore South Province Karnataka Country India Postal Code 560066 Number of Positions 1 Position Overview Manage and support SAP Finance processes such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Asset Accounting (AA), and Controlling (CO) in a global enterprise environment. Key Responsibilities : Incident Management Troubleshoot and resolve issues related to SAP Finance modules within defined SLAs. Process Optimization Analyze current finance processes and recommend enhancements for efficiency. System Enhancements Collaborate with business and technical teams to design and implement new functionalities and enhancements. SAP S/4HANA Integration Lead and support SAP S/4HANA implementations and system integrations, ensuring seamless financial processes. Stakeholder Engagement Work closely with key business stakeholders to gather requirements, deliver solutions, and provide ongoing support. Configuration & Customization Configure SAP Finance modules based on business needs and customize reports as required. Data Integrity & Compliance Ensure accurate financial data, and maintain compliance with internal policies and external regulations. Cross-functional Collaboration Partner with IT, finance, and other departments to support end-to-end finance operations. Qualifications : 8+ years of experience in SAP Finance Service Delivery. Proficiency in SAP modules (AP, AR, GL, AA, CO) and SAP S/4HANA experience. Strong problem-solving, communication, and project management skills. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Information Job Opening ID ZR_1671_JOB Date Opened 20/12/2022 Industry Technology Job Type Work Experience 6-10 years Job Title Oracle Warehouse Builder/Developer City Pune Province Maharashtra Country India Postal Code 411001 Number of Positions 4 Roles & Responsibilities: Oracle Warehouse Builder, OWB, Oracle Workflow Builder, Oracle TBSS Oracle Warehouse Builder 9i (Client Version 9.0.2.62.3/Repository Version 9.0.2.0.0) Oracle Warehouse Builder 4 Oracle Workflow Builder 2.6.2 Oracle Database 10gTNS for IBM/AIX RISC System/6000Version 10.2.0.5.0 - Production More than 5 years experience on Oracle Warehouse Builder (OWB) and Oracle Workflow Builder Expert Knowledge on Oracle PL/SQL to develop individual code objects to entire DataMarts. Scheduling tools Oracle TBSS (DBMS_SCHEDULER jobs to create and run) and trigger based for file sources based on control files. Must have design and development experience in data pipeline solutions from different source systems (FILES, Oracle) to data lakes. Must have involved in creating/designing Hive tables and loading analyzing data using hive queries. Must have knowledge in CA Workload Automation DE 12.2 to create jobs and scheduling. Extensive knowledge on entire life cycle of Change/Incident/Problem management by using ServiceNow. Oracle Warehouse Builder 9i (Client Version 9.0.2.62.3/Repository Version 9.0.2.0.0). Oracle Warehouse Builder 4 Oracle Workflow Builder 2.6.2 Oracle Database 10gTNS for IBM/AIX RISC System/6000Version 10.2.0.5.0 - Production. Oracle Enterprise Manager 10gR1.(Monitoring jobs and tablespaces utilization) Extensive knowledge in fetching Mainframe Cobol files(ASCII AND EBSDIC formats) to the landing area and processing(formatting) and loading(Error handling) of these files to oracle tables by using SQL*Loader and External tables. Extensive knowledge in Oracle Forms 6 to integrate with OWB 4. Extensive knowledge on entire life cycle of Change/Incident/Problem management by using Service-Now. work closely with the Business owner teams and Functional/Data analysts in the entire development/BAU process. Work closely with AIX support, DBA support teams for access privileges and storage issues etc. work closely with the Batch Operations team and MFT teams for file transfer issues. Migration of Oracle to Hadoop eco system: Must have working experience in Hadoop eco system elements like HDFS,MapReduce,YARN etc. Must have working knowledge on Scala & Spark Dataframes to convert the existing code to Hadoop data lakes. Must have design and development experience in data pipeline solutions from different source systems (FILES, Oracle) to data lakes. Must have involved in creating/designing Hive tables and loading analyzing data using hive queries. Must have knowledge in creating Hive partitions, Dynamic partitions and buckets. Must have knowledge in CA Workload Automation DE 12.2 to create jobs and scheduling. Use Denodo for Data virtualization to the required data access for end users. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Information Job Opening ID ZR_2005_JOB Date Opened 18/07/2023 Industry Technology Job Type Work Experience 0-2 years Job Title Digital Marketing City Coimbatore Province Tamil Nadu Country India Postal Code 641038 Number of Positions 2 Assist in creating and managing ad campaigns. QA CRM list data such as de-duplicating, cross-referencing against other data sources and marketing automation workflows. Proactively communicate and collaborate with internal team members. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested