4444 Problem Management Jobs - Page 24

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations

Job Purpose This position is open with bajaj finance ltdCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and Responsibilities Prefer Candidates with retail Debt Management Services experience. To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned. Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified. Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits. Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Keeping the write off per cent within risk pricing. Handle customer issues escalations. Feedback on credit policy based on market conditions. Approve waivers on PI as per delegation matrix. Ensuring documented feedback and action taken on all cases in soft buckets. Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. Manage and put support mechanism for legal / police issues. Ensuring audit queries are complied with, ensuring corrective and preventive action. Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers. Recruitment of Debt Management Services officers / area managers. Constant evaluation of Debt Management Services officers/area managers Required Qualifications and Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & Reporting Compliance & Regulations

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations

Job Purpose Achieving Targets in various parameter assigned. Look after Car Finance business with Maintainig compliances. Also handling partners and Agencies Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection Strategy Target AchievementRegulatory Compliance Reporting and AnalysisRisk ManagementTeam LeadershipVendor Management Co-ordinating with internal and external clients

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations

Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties and Responsibilities 1. Managing Collection TargetsEnsure adherence to collection schedules.Attain EMI and penalty collection objectives.Reposition vehicles in cases of defaults.Close cases by securing settlement amounts.Explore diverse customer communication approaches for effective recovery. 2. Vendor ManagementAppoint collection agencies.Strategize and allocate tasks to agencies.Conduct on-site checks to validate procedural adherence.Ensure prompt payment deposits by Field Officers (FOS).Guarantee timely payments to vendors as per the schedule.Conduct training sessions for agents working with vendors. 3. Executing Recovery ProceduresInitiate customer calls for debt recovery.Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.Gather customer feedback to improve the collection process.Conduct training sessions to enhance the team's collection s. 4.Stakeholder ManagementConduct regular stakeholder reviews.Align stakeholders with the collection strategy.Realign case priorities based on defined deliverables and objectives. 5. Team ManagementParticipate in recruitment process to identify right talent for various roles in the teamIdentify high potential talent and provide opportunity to groom them for future rolesProvide ongoing coaching, mentoring, and performance feedback to ensure the team's success.Set clear targets, train & motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions Following decisions are taken by the role:Appointment of Vendors Major Challenges Managing assertive customers in defaultDealing with deliberate defaultersSustaining a high team morale Required Qualifications and Experience a) QualificationsGraduate in any streamb) Key s required Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers Experience of managing a team is required Communication s & Stakeholder Management Good knowledge and connect with legal entities Leadership qualities Result Oriented Mindset Good team player Motivation

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Good communication (Written English). Experience with Transaction reviews process Excellent written and oral communication skills Demonstrated strong attention to detail. Experience collecting, interpreting, updating and organizing data Knowledge on AML & Transaction Reviews; KYC checks Analyze transaction activity and KYC information and conduct due diligence research in support of investigations and make a recommendation to close an alert or send it to AML investigations for further review. Document investigations in written narratives Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking (CLM) . Experience: 1-3 Years .

JobDescriptionOwnership of theapplication production support for the IT applicationsLead ApplicationSupport L1&L2 across the applications from the end user perspectiveForm , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelinesOwn disasterrecovery of applications with close co-ordination with infra team Ensure expectedSLAs ,turned around time requirements linked to incidents ,changes ,problems inproductionManage theapplication deployment in production Lead andpriorities the application support teams work load Manage and Ownthe Problem Management ProcessMaintainapplication monitoring , performance tuning and testingProvide input tothe implementation ,backup and roll back planExperience range 3-6 years Must be good inverbal and written communicationsMust have priorsupport function background

Nephrocare Health Services Pvt. Ltd. is looking for ServiceNow CoE to join our dynamic team and embark on a rewarding career journey Implementation: Leading the implementation and deployment of ServiceNow solutions based on the organization's requirements, ensuring proper configuration and customization Customization: Customizing ServiceNow modules, workflows, forms, and business rules to align with specific business processes and workflows Administration: Managing and administering the ServiceNow instance, including user access, security, roles, and permissions Integration: Integrating ServiceNow with other systems and applications using APIs, web services, and integration tools Module Configuration: Configuring various ServiceNow modules, such as Incident Management, Change Management, Service Catalog, Problem Management, and more Workflow Automation: Designing and implementing workflow automation processes to streamline business operations and improve efficiency

Job Summary: The IT Engineer - ITSM Response Management person is responsible for leading and enhancing IT service management processes within the organization. This role focuses on strategic planning, implementation, and continuous improvement of ITSM practices to ensure efficient delivery of IT services that meet business requirements and customer expectations. Key Responsibilities: Incident Identification and Categorization: Quickly identify and classify incidents to determine their severity and impact. Prioritization and Response: Prioritize incidents based on business impact and urgency and initiate appropriate response actions. Coordination and Communication: Coordinate with relevant teams (IT, security, etc.) and keep stakeholders informed about the status of incidents and planned actions. Resolution and Documentation: Work to resolve incidents efficiently and document the entire process, including root cause analysis and resolution steps. Post-Incident Review: Conduct post-incident reviews to identify areas for improvement and prevent future incidents. Escalation: Know when to escalate incidents to appropriate levels for resolution. Process Management: Oversee and manage IT service management processes (e.g., incident, problem, change, knowledge, configuration, asset, and request management). Ensure processes are efficient, compliant, and meet service level agreements (SLAs). Stakeholder Engagement: Establish and maintain strong relationships with stakeholders, ensuring alignment with ITSM strategies and best practices. Communicate effectively with senior leadership and cross-functional teams. Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery and efficiency. Monitor and evaluate the effectiveness of ITSM processes and tools. Training & Support: Provide training and support to end-users on ITSM processes and tools. Promote awareness and adoption of ITSM practices through effective communication and training programs. Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. 5+ years of experience in IT service management, preferably in a senior role. Strong understanding of ITIL principles and practices. Excellent analytical and problem-solving skills. Proficiency in ITSM tools and software. Strong communication and collaboration skills. Ability to work effectively in a team environment and lead cross-functional teams. Preferred Skills: Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar. Knowledge of cloud computing and DevOps practices. Familiarity with data security, privacy, and data retention policies.

About this opportunity: Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role. What you will do: - Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience. - Collect comprehensive Root Cause Analysis data to facilitate post-event investigations. - Act as the primary orchestrator of Ericsson internal management communication. - Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events. - Coordinate seamless transition of responsibilities among technical and management teams during emergencies. - Play an active role in refining Emergency Handling and Problem Management processes. - Validate the security considerations of remote connections and customer documentation through constant user access verification. - Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information. The skills you bring: - Change and Improvement Management. - Data Analysis. - Customer Success. - Negotiation. - Machine Learning. - Service Delivery Models and Strategy. - Emergency handling. - Knowledge Transfer and Reuse. - Knowledge Sharing and Collaboration Skills. - Coaching and Mentoring. - Performance management / controlling. - Emergency Recovery skills. - EBP (Ericsson Business Process and Finance Processes). - Ericsson Portfolio. Primary country and city: India (IN) || Noida Req ID: 772223

Join our Team About this opportunity: Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role. What you will do: - Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience. - Collect comprehensive Root Cause Analysis data to facilitate post-event investigations. - Act as the primary orchestrator of Ericsson internal management communication. - Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events. - Coordinate seamless transition of responsibilities among technical and management teams during emergencies. - Play an active role in refining Emergency Handling and Problem Management processes. - Validate the security considerations of remote connections and customer documentation through constant user access verification. - Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information. The skills you bring: - Change and Improvement Management. - Data Analysis. - Customer Success. - Negotiation. - Machine Learning. - Service Delivery Models and Strategy. - Emergency handling. - Knowledge Transfer and Reuse. - Knowledge Sharing and Collaboration Skills. - Coaching and Mentoring. - Performance management / controlling. - Emergency Recovery skills. - EBP (Ericsson Business Process and Finance Processes). - Ericsson Portfolio. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 772223

We are seeking an Application Support Specialist to join our QAD, Redzone team in India. Looking for a technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems. Note: Working days for this role will be Wednesday to Sunday (covering weekends). This role will require supporting US hours, shift starting 10:00 PM to 7:00 AM IST . As we are a global organization, there may be times when flexibility with working hours is expected. Role Overview: Provide patience, empathy, and a customer-centric approach to handling support requests. Provide timely and accurate troubleshooting for both hardware and software issues Interact with end-users via Google Meet, email, or chat to help resolve their technical issues Manage and record all technical issues and resolutions using Intercom. Take ownership of customer issues reported and see problems through to resolution Prioritize and manage many customers and issues at one time Apply troubleshooting techniques before escalating issues Monitor health of customer environments and proactively tackle issues Analyze records and logs to spot underlying trends and potential issues Work alongside Engineering team to learn and stay current on new technologies for the infrastructure Celebrate team-based goals for best-in-class SLA and CSAT metrics. Minimum Bachelor s degree required 3 to 5 years experience in Application Support, Technical Support and BI Support. Required Skills Expert user in iOS Basic knowledge of manufacturing processes and quality co

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II at JPMorgan Chase within the Commercial & Investment Bank , you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job Responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. Improve operational stability and availability through participation in problem management. Monitor production environments for anomalies and address issues utilizing standard observability tools. Assist in the escalation and communication of issues and solutions to the business and technology stakeholders. Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure. Required Qualifications, Capabilities, and Skills Formal training or certification on software engineering concepts and 2+ years applied experience. Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud. Exposure to observability and monitoring tools and techniques. Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Strong proficiency in SQL and PL/SQL. Competent scripting abilities in UNIX Shell and Python. Experience with monitoring tools such as Dynatrace and Splunk. Preferred Qualifications, Capabilities, and Skills Familiarity with one or more general-purpose programming languages or automation scripting. Proficient understanding of Apache, Tomcats, and TomEE. Proficient understanding of Cloud technologies. Experience in the Banking Domain.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Need work with multiple stakeholders i.e., change, Business users, upstream IT teams, architects etc. Involve in each phase of solution development i.e., requirement analysis, design, data sourcing, development, testing regulatory reporting application(s) Own and lead application module(s) development end to end backlog, development, testing & support. Agree and manage delivery schedule for assigned module(s). Report delivery status, risks/issues/challenges to POD lead on regular basis Ensuring all relevant process & controls are followed & implemented. Responding compliance, audit & control queries. Involving in production support & deployment activities, Provide technical/functional consultancy, collaborate with other application module leads where required. Requirements 6+ years of experience in MS SQL 2012/16 database development/support, SSIS ETL development 5+ years of development experience in VB/VB.net/C#.net/MS Access programming languages. 4+ years of relevant experience in working with lease accounting applications. Experience with CI/CD process & using DevOps tools e.g., GitHub, Jenkins, JIRA/Confluence. Strong stakeholder management skills - need to work with multiple stakeholders. Should have experience in Application production support, troubleshoot skills [Data/Application related], Incident & problem management. .

Job Role: ServiceNow ITSM Technical Consultant Job Description: We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc. Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs. In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services. Hands on implementation experience on Bi-directional Integrations custom integration. Hands on experience on implementation of Custom Rest and Soap services. Identification & design of ServiceNow integration requirements, including ServiceNow Mid-tier setup Event Management integration Service Mapping & Discovery integration (CMDB)

Job Role: Technical Consultant Relevant Exp: 3 -5 yrs Job Description: We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc. Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs. In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services. Hands on implementation experience on Bi-directional Integrations custom integration. Hands on experience on implementation of Custom Rest and Soap services. Identification & design of ServiceNow integration requirements, including ServiceNow Mid-tier setup Event Management integration Service Mapping & Discovery integration (CMDB)

Senior Oracle Database Administrator India | Multiple time zones available | Remote | Bengaluru Why Pythian: At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today s rapidly changing digital economy. Why You: The Senior Database Administrator will work as part of a team to supply complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian s customers. If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! Intrigued to see what a life is like at PythianCheck out #pythianlife on LinkedIn ! What you will be doing: Coordination, analysis, design, implementation, and administration of database solutions, including database server configuration and maintenance. Analyzing customer s infrastructure and processes and recommending to customers, best practices for improvements to current operational processes and procedures to ensure that databases remain operational for maximum uptime and recoverability. Administration of backup procedures and disaster recovery plans, provides proactive monitoring to head off potential issues before they become incidents, responds to monitoring alerts, and carries out troubleshooting of operational problems. Overseeing of backup, clustering, mirroring, replication, failover, and restoration and recovery of corrupted databases, develops and reviews action plans (such as maintenance, deployment, upgrades, etc.), and completes all relevant client documentation. Develop a thorough understanding of all relevant customer information including warnings, handoffs, briefing notes, etc. Assists the Lead Database Consultant with respect to Incident Management, Problem Management and Problem Resolution, implements Changes and Service Requests, and designs/implements technical procedures for complex changes. Prepare customer status and incident reports, responding to customer requests and enquiries, and maintains alignment with a customer s operating procedures. e.g., change control, follows hourly requirements of customer allotments and alerts Team Lead to any pacing concerns. Maintain any customer specific assets such as soft or hard access tokens, access cards and any other hard or soft asset provided. Takes a lead role in the teams maintenance and alignment of Pythian process requirements including, handovers, documentation and process acknowledgements, and incident reviews. Enhancement of Pythian tools and processes, suggesting and possibly designs/implements new monitoring checks, enhancements to DBA toolkits, and other process improvements such as Initial Reviews, Performance Reviews, Audits, etc. Participate in sales support activities such as presales, proposal preparation and tech calls etc. Take on a lead role in contributing to Pythian s external profile in the preparation of marketing collateral including web site material and presentations at conferences or trade shows, participate in local user groups and be active on the technology blogging front. What you bring: 5 to 8 years of database administration experience managing Oracle databases (including Oracle RAC) , Basics of Oracle Exadata with good foundational understanding of Oracle database technologies. Curiosity mindset and tenacity to fully diagnose why something went wrong Troubleshooting and performance improvement skills , AWR , ADDM report , including index creation, query optimization, schema changes etc. Understanding of database security management Experience managing logical and physical standby database Knowledge of Oracle DataGuard and GoldenGate replication Required Knowledge of Oracle Enterprise Manager with Basic Linux knowledge What you get in return: Love your career : Competitive total rewards package. Blog during work hours. Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! Love your work/life balance : Flexibly work remotely from your home, there s no daily travel requirement to an office! All you need is a stable internet connection. Love your coworkers : Collaborate with some of the best and brightest in the industry! Love your workspace : We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! Love yourself : Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity. Hiring Disclaimer To be considered for this position, applicants will be required to complete a technical test through a third party platform. The successful applicant will need to fulfill the requirements necessary to obtain a background check. Accommodations are available upon request for candidates taking part in any aspect of the selection process.

Senior Oracle Database Administrator India | Multiple time zones available | Remote | Hyderabad Why Pythian: At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today s rapidly changing digital economy. Why You: The Senior Database Administrator will work as part of a team to supply complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian s customers. If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! Intrigued to see what a life is like at PythianCheck out #pythianlife on LinkedIn ! What you will be doing: Coordination, analysis, design, implementation, and administration of database solutions, including database server configuration and maintenance. Analyzing customer s infrastructure and processes and recommending to customers, best practices for improvements to current operational processes and procedures to ensure that databases remain operational for maximum uptime and recoverability. Administration of backup procedures and disaster recovery plans, provides proactive monitoring to head off potential issues before they become incidents, responds to monitoring alerts, and carries out troubleshooting of operational problems. Overseeing of backup, clustering, mirroring, replication, failover, and restoration and recovery of corrupted databases, develops and reviews action plans (such as maintenance, deployment, upgrades, etc.), and completes all relevant client documentation. Develop a thorough understanding of all relevant customer information including warnings, handoffs, briefing notes, etc. Assists the Lead Database Consultant with respect to Incident Management, Problem Management and Problem Resolution, implements Changes and Service Requests, and designs/implements technical procedures for complex changes. Prepare customer status and incident reports, responding to customer requests and enquiries, and maintains alignment with a customer s operating procedures. e.g., change control, follows hourly requirements of customer allotments and alerts Team Lead to any pacing concerns. Maintain any customer specific assets such as soft or hard access tokens, access cards and any other hard or soft asset provided. Takes a lead role in the teams maintenance and alignment of Pythian process requirements including, handovers, documentation and process acknowledgements, and incident reviews. Enhancement of Pythian tools and processes, suggesting and possibly designs/implements new monitoring checks, enhancements to DBA toolkits, and other process improvements such as Initial Reviews, Performance Reviews, Audits, etc. Participate in sales support activities such as presales, proposal preparation and tech calls etc. Take on a lead role in contributing to Pythian s external profile in the preparation of marketing collateral including web site material and presentations at conferences or trade shows, participate in local user groups and be active on the technology blogging front. What you bring: 5 to 8 years of database administration experience managing Oracle databases (including Oracle RAC) , Basics of Oracle Exadata with good foundational understanding of Oracle database technologies. Curiosity mindset and tenacity to fully diagnose why something went wrong Troubleshooting and performance improvement skills , AWR , ADDM report , including index creation, query optimization, schema changes etc. Understanding of database security management Experience managing logical and physical standby database Knowledge of Oracle DataGuard and GoldenGate replication Required Knowledge of Oracle Enterprise Manager with Basic Linux knowledge What you get in return: Love your career : Competitive total rewards package. Blog during work hours. Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! Love your work/life balance : Flexibly work remotely from your home, there s no daily travel requirement to an office! All you need is a stable internet connection. Love your coworkers : Collaborate with some of the best and brightest in the industry! Love your workspace : We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! Love yourself : Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity. Hiring Disclaimer To be considered for this position, applicants will be required to complete a technical test through a third party platform. The successful applicant will need to fulfill the requirements necessary to obtain a background check. Accommodations are available upon request for candidates taking part in any aspect of the selection process.

We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management solutions. This role involves designing, developing and automating ITSM workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development , full stack development, scripting, AI integration and workflow automation. What you get to do in this role: You will architect, develop, and enhance ServiceNow solutions that power enterprise-wide self service and ITSM operations, leveraging cutting-edge AI, automation, and modern development practices. You will collaborate with product owners, engineers, and stakeholders to design scalable, high performance applications while integrating advanced AI/ML, RPA, and predictive intelligence capabilities. In this role, you will also guide technical decisions, optimize workflows, and drive innovation by aligning technology choices with business outcomes Partner with product owners to capture detailed requirements and design high-quality solutions for our users Contribute to building industry-leading solutions that enable enterprise-wide self-service capabilities Collaborate closely with developers, product managers, and quality engineers to deliver reliable software solutions Evaluate diverse technology options for performance, scalability, and cost, and guide the team toward the most effective choices To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, auto

3-6 years of professional experience in administration, configuration & support of Windows Server 2016, 2019 & 2022 platform Should have hands-on experience in writing Automation in Ansible, PowerCli or PowerShell. Should have experience working with different vendors like VMware, Cisco, Dell & HP. Should have experience with team and project management. Should have worked in the Agile environment and has knowledge of Scrum, sprints etc. Mandatory: Should have adequate exposure & proficiency in managing VMware vSphere 7.x environment (clusters/farms). Mandatory: Candidate should have worked in Level 2 (L2) or L3 Server Support Team for minimum 4 years Optional: Should have adequate experience & skill in manage AWS Cloud Environments & Hybrid Environment (Training on AWS SysOps Track would be an advantage) Candidate must preferably be from Production Support background having managed infrastructure hosted across diverse geographies. He should be familiar with activities like Patching, Upgrades, Migration, Refresh, etc. Should have ample exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities should be component of candidate s responsibilities.

Mandatory Skills: ITIL Service Level Mgmt .Experience: 5-8 Years . Roles and Responsibility Manage and oversee the delivery of services to ensure high-quality standards. Develop and implement strategies to improve service level agreements (SLAs) and meet customer expectations. Collaborate with cross-functional teams to identify and resolve issues. Analyze data and metrics to measure service performance and make recommendations for improvement. Provide training and coaching to team members to enhance their skills and knowledge. Ensure compliance with company policies and procedures. Job Requirements Minimum 5 years of experience in delivery management or a related field. Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, problem-solving, and leadership skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Strong analytical and decision-making skills. Experience working with SLAs and managing customer expectations.