4444 Problem Management Jobs - Page 23

Job Purpose This position is open with Bajaj finserv ltd Culture Anchor:Work Hard - Consistently puts in effort plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets Meeting the Target on Cost of Debt Management Services Ensuring meeting PI Targets within cost limit specified on monthly basis Ensuring legal guidelines are complied for entire Debt Management Services structure in letter and sprits Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force Ensure adherence to the Code of Conduct Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities

Job Description : Ensure accurate and timely verification of attendance for BA personnel. Prepare and send complete and error-free NFRD (Non-First Run Delivery) reports to customers promptly. Work towards continuous improvement in customer experience. Coordinate with dealers regarding RPH (Return Parts Handling) and defect logistics. Ensure 100% accuracy in monthly physical inventory at the Swaraj stockyard. Conduct regular customer interactions and ensure minimal customer complaints. Maintain a minimum SQI (Service Quality Index) audit score of 90%. Achieve 100% adherence to Service Level Agreements (SLAs). Ensure 100% accurate dispatch operations daily and monthly. Prepare and submit a monthly SY (Stockyard) Performance Scorecard with weighted averages. Ensure full compliance with audit norms. Complete PDI (Pre-Delivery Inspection) . Oversee timely scrap removal with prior customer approvals. Track and report compliance using weighted average metrics. Maintain high accuracy between physical and SAP/system inventory. Ensure same-day GRN (Goods Receipt Note) generation. Complete POD (Proof of Delivery) updates 100% on the same day. Ensure error-free processing of GRNs, BBND (Beyond Bond), dispatches, NRFDs, and RFDs. Participate in monthly Top BA (Business Associate) reviews. Promote continuous improvement through a minimum of 5 Kaizens per person. Follow defined processes under the Model Operation framework. Ensure 100% reporting of Near Miss incidents within timelines. Conduct and support periodic reviews (monthly, quarterly, half-yearly, yearly) for BAs, CFAs, and customers. Monitor and achieve mCares targets against planned benchmarks (weighted average-based). Lead and coordinate PULSE (Performance-based initiatives) and CSR activities at the stockyard. Ensure engagement and inclusion of BA personnel in all excellence initiatives (tracked via weighted average).

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt .Experience: 5-8 Years .>

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: Service Desk Management .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Netapp Storage . Experience: 3-5 Years .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Claims_Processing .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support .

JD: Key Responsibilities: Monitor the health and performance of payment applications daily Perform Level 2/3 support, manage incidents, and coordinate with vendors where needed Handle incident, change and problem management following the Banks best practices and adhering to the defined SLAs Keep all support-related documents and runbooks for the applications up to date Coordinate deployments and releases using Git and Azure DevOps Perform RTB and CTB tasks for the vendor based and in-house developed applications Nice to Have: Hands-on experience with Node.js, TypeScript, Express.js Swagger/Open API for API documentation PostgreSQL knowledge Experience with Azure Data Factory (ADF) orchestration Familiarity with containerized environments and Kubernetes Mandatory Skills: Java-J2EE . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support .

Job Purpose This position is open with Bajaj Finance ltd.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets Meeting the Target on Cost of Debt Management Services Ensuring meeting PI Targets within cost limit specified on monthly basis Ensuring legal guidelines are complied for entire Debt Management Services structure in letter and sprits Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force Ensure adherence to the Code of Conduct Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities Required Qualifications and Experience People Management s.

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Do RESPONSIBILITIES Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities Ensures that the individual activities of the process are carried out with regards to agreed service quality levels Ensures Problem Analysts are adhering to the Problem Management Process Provides status updates on problems and known errors Provides guidance, direction and coaching on Problem Management activities Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process Functions as point of escalation for Problem Management Analysts Conducts Problem Reviews Responsible for liaising with and providing reports to other Service Management functions Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions Coordinates with Incident Management, Change Management, and Configuration Management to ensure correct and consistent data is provided to the Problem Management process Coordinates Problem Analysts time for problem resolution and proactive analysis Tracks status of Requests For Change (RFCs) initiated by Problem Management Estimates cost of solutions KEY SKILLS AND COMPETENCIES Strong communication and presentation skills Technical knowledge Good understanding of statistical and analytical principles and processes 10-12 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Mandatory Skills: Security Incident Response .Experience: 8-10 Years .

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk .Experience: 3-5 Years .

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations Required Qualifications and Experience Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case tracking Resolution at per AOP with in agreed timelines Portfolio Management Debt Collection Strategy Target Achievement Regulatory Compliance Reporting and Analysis Risk Management Team Leadership Vendor Management Co-ordinating with internal and external clients Debt Collection & Recovery Risk Mitigation & Legal Proceedings Record Keeping & Reporting Compliance & Regulations

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations Required Qualifications and Experience Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case tracking Resolution at per AOP with in agreed timelinesPortfolio Management Debt Collection StrategyTarget Achievement Regulatory Compliance Reporting and Analysis Risk ManagementTeam Leadership Vendor Management Co-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal Proceedings Record Keeping & ReportingCompliance & Regulations

Job Purpose Achieving Targets in various parameter assigned Look after Car Finance business with Maintainig compliances Also handling partners and Agencies Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case tracking Resolution at per AOP with in agreed timelines Portfolio Management Debt Collection Strategy Target Achievement Regulatory Compliance Reporting and Analysis Risk Management Team Leadership Vendor Management Co-ordinating with internal and external clients

We are looking for a skilled Service Level Manager to join our team at Wipro Limited, responsible for ensuring exceptional customer service and driving business growth. The ideal candidate will have 6-9 years of experience in the software services industry. Roles and Responsibility Develop and implement effective service level management strategies to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and improve overall service quality. Analyze customer feedback and metrics to measure service performance and make data-driven decisions. Manage and resolve complex customer complaints and issues professionally and promptly. Identify opportunities to upsell and cross-sell products or services to existing customers. Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams. Job Requirements Proven experience in service level management or a related field, with a minimum of 6 years of experience. Strong understanding of software services industry trends, technologies, and best practices. Excellent communication, problem-solving, and analytical skills. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Strong attention to detail and ability to manage multiple projects simultaneously. Experience with service management tools and platforms is an asset.

We are looking for a skilled Service Desk Engineer to join our team at Visionyle Solutions, with 2-7 years of experience in the software services industry. The ideal candidate will have excellent problem-solving skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Document customer interactions and resolutions in a timely manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain knowledge base articles to assist customers self-service. Participate in training and development programs to enhance technical skills. Job Requirements Strong understanding of software applications and operating systems. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong problem-solving and analytical skills. Experience with ticketing systems and incident management tools. Familiarity with ITIL processes and procedures is an added advantage.

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations