4444 Problem Management Jobs - Page 21

Job Purpose Achieving Targets in various parameter assigned. Look after Car Finance business with Maintainig compliances. Also handling partners and Agencies Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis role is responsible for the results of the Service Line activities to both Accenture and Client. To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes. Interfaces with other team leads, management and client staff and ensures good working relationships. Provide scalable HR Operation servicesEmployee Services - More into query/case managementActively drive & particpate in Team and Organizational events.Essentials Extensive and demonstrable experience of Hire to Retire HR Operations Processes HR Service Delivery Experience Multi-cultural awareness. Strong MS Office and Excel skills Proficient with Business Excellence Practices Client Interfacing skills (Email & Phone)Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiencyStrong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Proven track record of leading HR Operations team. Knowledge and experience of HR Systems Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. Communicates clearly and concisely, using appropriate level of detail, terminology and style.Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues.Team alignment and work allocation within Team to deliver business resultsKeep the team engaged and motivated. Have succession planning in place. What are we looking for Written and verbal communicationDetail orientationActively participate in all process related business meeting in-person or virtually through conference calls.Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits.Team Development :Actively looks for ways to grow skills and experience within the Service Line. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPAs and Human Resources Team on driving key People initiatives. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Critical Thinking Problem Management Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results.Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Accenture s business Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.Liaise with Service Management Team on reporting performance measures to the Client. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Escalate issues and seek advice when faced with complex issues/problems.Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.Participates in various Internal or Client initiatives related to Process. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Operational Management :Act as a subject matter expert for the unit Accountable for the delivery of contracted services within the assigned service line. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Manage the deal Budget effectively.Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and drivers Design and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line. Establish and maintain key relationships with the client, team leads and client management.Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements.Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Qualification Any Graduation

Job Description (JD): We are seeking an experienced ITIL Specialist / IT Service Management (ITSM) Professional to manage and support IT operations aligned with ITIL best practices. The candidate will oversee incident, problem, change, and service request management processes to ensure service quality, availability, and compliance. Position: ITIL / ITSM Specialist Location: Bangalore / Hyderabad Salary: Competitive (Based on experience) Required Skills & Experience: 38 years of experience in IT Service Management / IT Operations. ITIL v3/v4 Foundation Certification (Intermediate or Expert preferred). Strong knowledge of ITIL processes: Incident Management Problem Management Change Management Service Request Management Configuration Management Experience with ServiceNow / Remedy / Jira Service Desk or equivalent ITSM tools. Good understanding of SLA / OLA management and reporting . Strong skills in process documentation, governance, and compliance . Excellent analytical, troubleshooting, and stakeholder management skills. Responsibilities: Ensure ITIL processes are followed across IT support teams. Manage end-to-end incident, problem, and change management processes . Coordinate with cross-functional teams for timely resolution of issues . Monitor SLA compliance and prepare performance reports. Drive process improvements and automation in ITSM. Conduct root cause analysis (RCA) and ensure preventive actions. Provide training and guidance on ITIL best practices to support teams. To Apply: Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance White Horse Manpower Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051 Contact Numbers: 8884572014, 9986660200

JobDescription Ownership of theapplication production support for the IT applicationsLead ApplicationSupport L1&L2 across the applications from the end user perspectiveForm , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelinesOwn disasterrecovery of applications with close co-ordination with infra team Ensure expected SLAs ,turned around time requirements linked to incidents ,changes ,problems inproductionManage theapplication deployment in productionLead andpriorities the application support teams work load Manage and Ownthe Problem Management Process Maintainapplication monitoring , performance tuning and testingProvide input tothe implementation ,backup and roll back plan Experience range 3-6 yearsMust be good inverbal and written communicationsMust have priorsupport function background

Senior Fullstack Engineer (React+Node. js) (#4374017101) - Office/Remote | N- iX Senior Fullstack Engineer (React+Node. js) Senior Fullstack Engineer (React+Node. js) (#3951) American multinational e- commerce company Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerceWant to shape how millions of people buy, sell, connect, and share around the worldIf you re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay a company you can be proud to be a part of. eBay is a global commerce leader where you can influence how the world buys, sells, and gives. You ll be part of a work culture that s been genuinely committed to diversity and inclusion since its founding over twenty five years ago. Here, you can be yourself, do your best work along with a team of professionals, and have a meaningful impact on people across the globe. We seek people with drive, ideas, and a passion for helping small businesses succeed to help craft the future of eBay does this sound like youIf so, we d love to talk to you! About the team: We are the AI Platform Team! We are looking for a highly motivated, self- reliant, experienced SRE and customer support engineer who is passionate about driving major transformation within the AI organization. This role will support the AI Platform and services that provide machine learning infrastructure to researchers and data scientists across eBay globally. Youll be expected to stay in touch with the latest technology development and drive implementation of DevOps practices across the organization and provide customer support. Job Functions: You will be a member of our AI Platform Team, supporting the next- generation AI architecture for various research and engineering teams within the organization. Youll partner with vendors and the infrastructure engineering team for security and service availability Youll fix production issues with engineering teams, researchers, data scientists, including performance and functional issues Diagnose and solve customer technical problems Participate in training customers and prepare reports on customer issues Be responsible for customer service improvements and recommend product improvements Write support documentation Youll design and implement zero- downtime to monitor and accomplish a highly available service (99. 999%) As a support engineer, find opportunities to automate as part of the problem management process, creating automation to avoid issues. Define engineering excellence for operational maturity Youll work together with AI platform developers to provide the CI/CD model to deploy and configure the production system automatically Develop and follow operational standard processes for tools and automation development. Including: Style guides, versioning practices, source control, branching and merging patterns and advising other engineers on development standards Deliver solutions that accelerate the activities, phenomenal engineers would perform through automation, deep domain expertise, and knowledge sharing Required Skills: Demonstrated ability in designing, building, refactoring, and releasing software written in JavaScript. Proficient in Node. js and web front- end / UI development (React). Experience on jupyter notebooks. Ability to integrate backend services with interactive UI components for developer productivity and ML workflow usability. Experience on Visual Studio Code plugin development is a big plus Debugging and triaging skills. Cloud technologies like Kubernetes, Docker and Linux fundamentals. Familiar with DevOps practices and continuous testing. DevOps pipeline and automations: app deployment/configuration & performance monitoring. Test automations, Jenkins CI/CD. Excellent communication, presentation, and leadership skills to be able to work and collaborate with partners, customers and engineering teams. Well organized and able to manage multiple projects in a fast paced and demanding environment. Good oral/reading/writing English ability. We offer*: Flexible working format - remote, office- based or flexible A competitive salary and good compensation package Personalized career growth Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) Active tech communities with regular knowledge sharing Education reimbursement Memorable anniversary presents Corporate events and team buildings Other location- specific benefits *not applicable for freelancers You may also be interested in: Link to Linkedin account I want to attach my CV I agree to receive marketing information from N- iX such as job offers, events, etc. (We promise not to spam you). 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Office/Remote Technical Level: Senior Job Category: Software Development Project: American multinational e- commerce company About the team: We are the AI Platform Team! We are looking for a highly motivated, self- reliant, experienced SRE and customer support engineer who is passionate about driving major transformation within the AI organization. This role will support the AI Platform and services that provide machine learning infrastructure to researchers and data scientists across eBay globally. Youll be expected to stay in touch with the latest technology development and drive implementation of DevOps practices across the organization and provide customer support. Job Functions: You will be a member of our AI Platform Team, supporting the next generation AI architecture for various research and engineering teams within the organization. Youll partner with vendors and the infrastructure engineering team for security and service availability Youll fix production issues with engineering teams, researchers, data scientists, including performance and functional issues Diagnose and solve customer technical problems Participate in training customers and prepare reports on customer issues Be responsible for customer service improvements and recommend product improvements Write support documentation Youll design and implement zero- downtime to monitor and accomplish a highly available service (99. 999%) As a support engineer, find opportunities to automate as part of the problem management process, creating automation to avoid issues. Define engineering excellence for operational maturity Youll work together with AI platform developers to provide the CI/CD model to deploy and configure the production system automatically Develop and follow operational standard processes for tools and automation development. Including: Style guides, versioning practices, source control, branching and merging patterns and advising other engineers on development standards Deliver solutions that accelerate the activities, phenomenal engineers would perform through automation, deep domain expertise, and knowledge sharing Required Skills: Demonstrated ability in designing, building, refactoring and releasing software written in Go programming. Hands- on experience with Kubernetes plugin / operator / CRD development. Having experience with KubeRay is a big plus. Having experience with K8S machine learning projects like KubeFlow is a big plus. Having experience with Kubernetes scheduler is a big plus. Debugging and triaging skills. Cloud technologies like Kubernetes, Docker and Linux fundamentals. Familiar with DevOps practices and continuous testing. DevOps pipeline and automations: app deployment/configuration performance monitoring. Test automations, Jenkins CI/CD. Excellent communication, presentation, and leadership skills to be able to work and collaborate with partners, customers and engineering teams. Well organized and able to manage multiple projects in a fast paced and demanding environment. Good oral/reading/writing English ability. We offer*: Flexible working format - remote, office- based or flexible A competitive salary and good compensation package Personalized career growth Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) Active tech communities with regular knowledge sharing Education reimbursement Memorable anniversary presents Corporate events and team buildings Other location- specific benefits *not applicable for freelancers You may also be interested in: REFERRAL BONUS $1000 Type: Office/Remote Category: Category: Software Development Project: Project: Public transit technology provider Ukraine REFERRAL BONUS $1000 Type: Office/Remote Category: Category: Software Development Project: Project: Public transit technology provider Europe WELCOME BONUS $2000 Type: Office/Remote Category: Category: Software Development Project: Project: Leading cybersecurity company

About The Role Evaluate and approve credit applications, ensuring compliance with bank policies and regulations . Assess the creditworthiness of individuals and businesses, considering factors like financial statements, credit history, and repayment capacity. Minimum of 2 or 3 years experience in Underwriting of Personal loans, Auto loans in Retail Loan Products . He should be M.B.A or equivalent Degree for profile with experience He should have Good analytical and interpersonal skills to Interact with customer, Colleagues to ensure achieve goals.

About The Role Job Role Analysis of new requirement and translation of the same to RSD. Preparation of Requirement documents, test plans, incident reporting. Carrying out the testing for the projects and resolution of the issues. Co-ordination with various departments, users, product team, support teams like OPS, IT, Vendors for requirement gatherings, enhancements. Thorough analysis for system issues faced and provide effective solutions Working with internal customers to resolve the issues, enhance the current system to reduce the manual intervention. User training on system enhancements. Prepare User Guides and train users on newly developed Systems Proper project management and follow up Liasoning with the partners Job requirement Good working knowledge in Wealth Management Domain/Financial Product. Strong business understanding for financial products. Well versed with Office Automation tools like MS Excel, MS Access etc. Strong ability to work with multiple teams needed. Should have good analytical skills and an eye for detail. Should be a Graduate or a Post Graduate. Should be an effective Team Player Experience in digital and technological project implementation Post graduate (MBA/CA) would be preferred. At-least 3-4 years of relevant Wealth or financial industry experience in the project implementation. Prior experience in project Management role. Proven business analysis skill with detailed knowledge across a financial environment. Ability to handle multiple in-flight projects and deliver within given timeframes. Graduate with relevant wealth industry experience of 8 yrs or more can be considered.

Job Description Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoors Best Places to Work. Seeking an astute individual that has a strong technical foundation with ability to be hands-on on developing/building automation to improve efficiency, productivity, and customer experience. Deep knowledge of industry best practices, with the ability to implement them working with larger team cloud, support, and the product teams. Scope: We are seeking a Service Manager/ Major Incident Manager (3-9 years) with deep expertise in problem and change management and resolving complex incidents. Someone with the ability to lead and drive the bridge calls, liaison with multiple teams, build customer satisfaction and handle end to end life cycle of the incident. Excellent communication and high confidence levels are a must. Responsibilities: Raising Incidents and managing Incidents – Ensuring closure within SLA Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved Planning and executing Release and Change management processes Ensuring the team meets Problem Management Objectives Preparing monthly reviews for customer Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes Drafting process documents and maintaining the documents Suggesting changes to existing practices Governing and Reviewing the correctness and accuracy of process execution Preparing reports as per defined frequency in scope Identifying and initiating improvement projects on the business requirements Desired skills and experience: Minimum of 2 years’ experience in Service Management role Minimum of 3 – 6 years’ experience in a service delivery organization or in technical leadership role. expert in managing, evaluating performances, SLAs, OLAs etc. Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, process execution, key metrics, performance improvement plans. Worked in the core Infrastructure cloud based services environment Experience handling calls, chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problem Expert developing and maintaining problem and error control systems Demonstrable ITIL process execution and knowledge of all disciplines Creative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging way Must be ITIL Foundation certified and good Knowledge of Lean Six Sigma Methodologies Excellent verbal and written communication skills Primary Skillset: Incident Management Problem Management Change Management Knowledge Management Performance Management Process Enhancement/Transformation Training & Development

About The Role RoleIncident Manager Roles & Responsibilities: Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures. Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of incident management. IM is responsible to identify process deviations and applying suitable corrective measures. IM is responsible to manage communications during major incidents to customer and internal stakeholders. IM is responsible to assess the workload in the NOC and plan resources accordingly with due consultation along with operations management. IM is responsible to monitor the adherence to incident management service level agreement and apply suitable corrective measures as required. IM should plan, schedule and drive adherence to incident reviews by Tier 2 / Tier 3 engineers. IM should establish continuous service improvement cycles where the process, performance, activities, policies, procedures, supporting technology, roles and responsibilities are reviewed, and suitable corrective measures are applied as applicable.

About The Role Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks Strategize and Design Services Lead and Manage Transition / Transformation programs Design ITOM, Define Governance, DevOps, Agile / SAFe Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process Requirement Specification Document, Piloting, Development and institutionalizing the new process Drive Continuous Service Improvement programs using various methods and techniques Define measurement framework for SLAKPIs Facilitate integration of service management tools, processes and SLA KPIs Perform process and SLA KPIs testing on service management tools Timely reporting of the status on the assignments to clients and stakeholders Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials Ownership of client engagements and quality deliverables Primary Skills Experience in defining ITIL processes Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditing Knowledge on Application and infrastructure Maintenance lifecycle and Transition Experience in working directly with clients Excellent communication, interpersonal & presentation skills Secondary Skills ITIL process definition, ServiceNow Design/Configuration/Operations ITIL Process (All 7 processes should have exposure

About The Role This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. About The Role - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

About The Role Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments Conduct Incident and Major management training and spread awareness Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution KEY SKILLS AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management Mandatory Skills: ITIL Incident Mgmt . Experience3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt . Experience5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk . Experience3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About the Job We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis for recurring issues. The ideal candidate will be a proactive problem solver, skilled in cross-functional coordination, and comfortable navigating complex technical environments. As Critical Incident and Problem Manager, You Will Drive all major incidents to resolution as quickly as possible. Provide coordination across all support teams to ensure the timely resolution of incidents. Provide timely, regular, and comprehensive updates to key stakeholders. Review incidents to ensure that they are documented correctly in the Incident report as per the Incident Management process. Participate in regular incident meetings to review open incidents and drive timely closure. Perform post-incident review for major incidents to capture lessons learned and ensure closure of improvement plans. Create an incident report for key stakeholders containing an executive summary and the incident timeline. Track and report all critical incident management-related KPIs. Run root cause analysis meetings to identify issues, lessons learnt, and preventive actions. Work with various support teams to drive problem tickets to closure. Track follow-up actions, ensuring timely closure of problem tickets. Perform analysis to identify and register problem tickets. Gatekeeper of all known errors. Track and report all problem management-related KPIs. As a Critical Incident and Problem Manager, You Need Bachelors degree in Business, Computer Science, or related discipline required or equivalent work experience. 5 to 7 years managing complex IT initiatives in a global enterprise environment. Experience in technical incident and problem management in a highly dynamic global organization. Experience in Infrastructure (Storage, Network, Windows, Linux, etc), information security, and/or web/application/middleware services. A good understanding of business processing operations (BPO) is a plus. Strong communication skills and able to articulate complex matters in a concise manner to non-technical audiences. Good interpersonal skills with the ability to manage different internal teams well. Strong analytical skills and able to deal with complex technical and process subject matters. Self-motivated and able to work independently. ITIL certification is required.

Job Description: Experience level 6-7 years in relevant technology Must Have Responsible for handling Incident Management Experience in Datacenter LAN Management Candidate should have a deep understanding of Wireless technology and its protocols. Minimum of 5-6 years experience in L3 network Support. Proven ability in learning and upgrading new technologies/technical skills. Must be able to demonstrate excellent troubleshooting and problem solving skills. Good communication skills Good understanding (of L2/L3Level) of Switching & routing protocols , and products like: HP/Nexus Switches DWDM and IPAM. Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed. Analyze/solve layer 1/2/3 problems - Perform troubleshooting techniques to analyze/solve problems - Perform fundamental network troubleshooting techniques required to analyze and solve Layer 1, Layer 2, and Layer 3 problems within large geographically dispersed networks. Analyze/solve protocol routing problems - Use advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed. ITIL V3 Foundation Certification is desired. . Participate in Change management Participate and provide inputs on Change management processes. Quality Assurance Ensure ITSM compliance for all incidents and service calls Ensure SLA compliance for all incidents and service calls Ensure usage of documents from the KB for proper resolution of incidents and service calls Ensure adherence to Incident management standardization codes Active participation in audits and facilitating the same Communication and Notification Adherence to the documented notification, elevation and escalation process Communication to the customer both while responding to a case and also after resolution of the case Handle vendor coordination and further coordinate with them on technical grounds Coordination and communication with other incident management groups Reviews Participate in regular reviews with the Delivery Leads Participate in team meetings Participate in Service Delivery reviews Reporting Provide clear and unambiguous communication forums and channels across all shifts and staff to ensure all subject matter is relayed in a timely manner and when required that it is acted upon conscientiously and in the framework expected. Update daily reports and checklists as defined Contribute towards preparation of Service Delivery Reviews Documentation Ensure complete documentation of all activities undertaken with respect to the ticket in the case log of the service/Incident management tool Help in preparing process and ITIL documents needed for the delivery Incident Life Cycle Coordination Keep track and update status of pending incidents and service requests and ensure closure of them ASAP Work closely with the L2/L3 Team on repetitive tickets from a problem management perspective Ensure response & resolution of most of the incidents and service requests Ensure response & resolution or recovery of service ASAP after implementation of solution / workaround for cases. Provide inputs to Deep Technical support or the Level -2 team for problem management and resolution of major or elevated incidents Provide required updates to stakeholders involved in case of critical incidents like outages 24/7 operational environment Prepare Incident reports for all the business critical incidents and unscheduled server downtime Monitor the Queue for Network events/alarms and raise necessary tickets. Quality Assurance Ensure ITSM compliance for all incidents and service calls Ensure SLA compliance for all incidents and service calls Ensure usage of documents from the KB for proper resolution of incidents and service calls Ensure adherence to Incident management standardization codes Communication and Notification Adherence to the documented notification and escalation process Communication to the customer both while responding to a case and also after resolution of the case Handle vendor coordination Coordination and communication with other incident management groups Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Join our Team About this opportunity We are looking for a skilled professional with strong expertise in Problem Management within the Transport/IP domain. This role requires driving network stability, ensuring permanent fixes for recurring issues, and leading cross-functional collaboration with engineering, operations, and vendors. You will work with advanced technologies across Optical Transport, IP/MPLS, Microwave, and Transmission networks in a multi-vendor environment (Nokia, Huawei, Cisco, Juniper, Ciena, Infinera, Ceragon, NEC, Dragonwave, Ericsson, etc.). This is a critical role to enhance service reliability, improve customer experience, and enable efficiency through process excellence and automation. What you will do Lead the Problem Management process to minimize recurring incidents and business impact. Conduct Root Cause Analysis (RCA) for critical network/service issues and implement permanent fixes. Collaborate with engineering, operations, and vendors to drive effective solutions. Manage problems across Optical Transport (ROADM, OTN, DWDM, XGS-PON) and IP/MPLS (BGP, OSPF, MPLS, L2VPN) networks. Maintain accurate problem records, monitor KPIs, and track improvement plans. Drive process improvements and automation to enhance operational efficiency. Engage stakeholders with clear communication, analysis, and presentations. Deliver excellent customer handling with strong ownership and accountability. The skills you bring Bachelor s degree in Telecommunications, Electronics & Communication, Computer Science, or related field. 5+ years of experience in Problem Management roles within Transport/IP domains. Technical Expertise Microwave & Transport Equipment: Ericsson MLTN (NPU, LTU, MMU, Hi-cap), Huawei RTN (910/950/980/910A/950A), Mini Link Traffic Node, Microwave SDH/PDH/XPIC, Mini Link E, Mini Link Hi-cap, RTN platforms. Transmission Technologies: Packet Radio, UBR, IP, SDH, PDH, MW DCN, Ring Protection, Microwave Technology, IP Routing, OSPF, RIP, Static Routing. Transmission Equipment: Ceragon, NEC, Dragonwave, Ericsson, Huawei (IP20C, Ipaso, Harmony Enhanced, Harmony+, Hub 800, TN, RTN950/910, AXX, OMS, Hi-cap, DXX, etc.). NMS Servers & Tools: Ceragon (Ceramap/Polyview), NEC (PNMSJ), Dragonwave (Netviewer), Airspan (Netspan), Ericsson (MLM, SOM, SOE-M), Huawei (U2000 Server). Network Support: Troubleshooting KPI degradation, path link imbalance, uplink/downlink quality issues. Routing & Networking: BGP, IS-IS, OSPF, L2VPN VRF, BGP/MPLS-based networks, complex L2VPN and path selection policies. Optical Transport: OTN troubleshooting, multiplexing, and performance management. XGS-PON FTTH/FTTB technologies and fault analysis. DWDM spectrum analysis, service restoration, multi-channel transport. ROADM optical switching, wavelength assignment, fault isolation. Other Skills Strong knowledge of ITIL v3/v4 Problem Management framework. Excellent communication, stakeholder management, and analytical skills. Ability to deliver results under pressure while maintaining high service standards.

If you are a software engineering leader ready to take the reins and drive impact, we ve got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Chief Data & Analytics Offices Data Governance Engineering team, you will play a pivotal role in supporting the firm in delivering services to clients and advancing the firm-wide agenda for Data & Analytics. You will lead firm-wide initiatives through a unified Data Analytics Platform, in alignment with the firms Data & AI strategy. Collaborating with engineering teams, you will be responsible for creating designs, establishing best practices, and developing guidelines along with scalable frameworks to effectively manage large volumes of data, ensuring interoperability, compliance with data classification requirements, and maintaining data integrity and accessibility. You will work closely with Product & Engineering teams to promote unified engineering execution across multiple initiatives, strategically designing and building applications that address real-world use cases. Your expertise in software, applications, technical processes, and product management will be essential in promoting complex projects and initiatives, serving as a primary decision-maker and a champion of innovation and solution delivery. As part of the Product Delivery team, you will design and build scalable cloud-native foundational data governance products and services that support the Data Risk Pillars, providing a unified experience through the CDAO platform.. Job responsibilities Collaborate with product and engineering teams to deliver robust firm wide data governance solutions that drive enhanced customer experiences. Provides critical day-to-day leadership and strategic thinking, working with team of engineers and architects to align cross-functional initiatives, ensuring they are feasible both fiscally and technically. Makes decisions that influence teams resources, budget, tactical operations, and the execution and implementation of processes and procedures. Champions the firm s culture of diversity, equity, inclusion, and respect Will be leading the consolidation and convergence effort of the Data Governance capabilities under unified CDAO Platform and other priority firmwide initiatives related to BCBS 239, data lineage, controls & data quality. Enable engineering teams to Develop, enhance, and maintain established standards and best practices, Drive, self-service, and deliver on a strategy to operate on a build broad use of Amazons utility computing web services (e.g., AWS EC2, AWS S3, AWS RDS, AWS CloudFront, CloudWatch, EKS) Identify opportunities to improve resiliency, availability, secure, high performing platforms in Public Cloud using JPMC best practices. Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring and reduce time to resolve. Identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing. Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve. Utilize programming languages like Java, Python, SQL, Node, Go, and Scala, Graph DB and Open Source RDBMs databases, Container Orchestration services including Kubernetes, and a variety of AWS tools and services. Required qualifications, capabilities, and skills. Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise. Experience in building or supporting environments on AWS using Terraform, which includes working with services like EKS, ELB, RDS, and S3. Strong understanding of business technology drivers and their impact on architecture design, performance, and monitoring best practices. Dynamic individual with excellent communication skills, capable of adapting verbiage and style to the audience at hand and delivering critical information in a clear and concise manner. Strong experience in managing stakeholders at all levels. Strong analytical thinker with business acumen and the ability to assimilate information quickly, with a solution-based focus on incident and problem management. Hands-on experience with one or more cloud computing platform providers Experience in architecting for private and public cloud environments and in re-engineering and migrating on-premises data solutions to the cloud. Proficiency in building on emerging cloud server less managed services to minimize or eliminate physical and virtual server footprints. Experience with high-volume, mission-critical applications and their interdependencies with other applications and databases. Proven work experience with container platforms such as Kubernetes. Strong understanding of architecture, design, and business processes. Keen understanding of financial and budget management, control, and optimization of public cloud expenses. Experience working in large, collaborative teams to achieve organizational goals. Passionate about building an innovative culture. Preferred qualifications, capabilities, and skills Bachelor s /Master s degree in Computer science or other technical, scientific discipline Experience implementing multi-cloud architectures and deep understanding of cloud infrastructure design, architecture, and cloud migration strategies. Demonstrated proficiency in technical solutions, implementing firm wide solutions and experience in data governance vendor product knowledge is a plus. Certifications in target areas (AWS Cloud/Kubernetes etc.) Experience leading Data Governance and Data Risk Reporting platforms is a preferred.

POSITION SUMMARY: Support and enable the business by defining, developing, integrating, supporting, and implementing IT solutions including new applications, enhancements, and modifications to existing systems in support of business strategy and initiatives JOB QUALIFICATIONS REQUIRED EDUCATION & EXPERIENCE Associate s Degree (information systems or computer science) or equivalent experience. Minimum of 2 years of professional experience in systems application support. High level of integrity required due to the sensitive nature of responsibilities. Strong understanding of the value of excellent customer service and service delivery. Excellent organizational, analytical, team building and communication skills. Ability to work in a fast-paced environment. Ability to work well with others in a team environment. Required skills include: Demonstrated proficiency in Progress 4GL programming Demonstrated proficiency in QAD Reporting Framework Demonstrated proficiency in one of TailorPro or ICT Beneficial skills include: Proficient in key Business systems used by Autokiniton. This includes but is not limited to QAD, Qxtend, EAM, EAGLE, OnBase, QMS, SRM, Campfire. CyberQuery Report Writing PowerApps, PowerBi Experience with ITIL, Incident Management, Problem Management, Change Management

Join our Team About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you. What you will do: - Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs. - Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures. - Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting. - Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution. - Perform system administration tasks, maintain databases, and manage user access. - Execute change introduction activities, perform service request fulfilment, and handle standard changes. - Undertake proactive problem identification, investigate and diagnose issues, and propose solutions. - Drive customer experience improvement initiatives and provide full support during problem management investigations. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - Knowledge Sharing and Collaboration Skills. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. - RAN Configuration Knowledge. Why join Ericsson At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Bangalore Req ID: 771982

Join us as a Software Engineer at Barclays, where you will be responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Software Engineer you should have experience with: Experience as a Configuration Developer or similar role. Expert knowledge of SQL and relational database management systems. Basic UNIX commands. Good to have - Knowledge of Java Scripts/Type Script & understanding of Angular. Expert knowledge of collections and recovery management products like Debt Manager, Tallyman, and Blaze rule engine. Excellent analytical and problem-solving skills. Ability to work independently and as part of a team. Some other highly valued skills may include: You will be a good communicator, able to talk to different audiences effectively and share your knowledge. Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint, Visio). Familiarity with Agile software development methodologies. Strong understanding of the Banking & Financial Services domain (Loans, Mortgage, Cards, Collection & Recovery). Knowledge of any collections and recovery management products like Debt Manager, Tallyman, and Blaze rule engine. Understanding of Service First, Incident Management, Problem Management, Change Record management. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization s technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues. Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency. Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates. Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Job Purpose Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity. Duties and Responsibilities To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified on monthly basis. Ensuring legal guidelines are complied for entire Debt Management Services structure in letter and sprits. Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Required Qualifications and Experience People Management s.