4403 Problem Management Jobs - Page 2

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications, while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with application design and development methodologies.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with integration techniques and tools related to ServiceNow. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

As a Sr Software Engineering Manager, you will be focused on guiding and managing a team of software engineers to deliver high-quality products and solutions. This involves technical oversight, team development, and strategic planning to ensure the team's success in aligning with the company's goals. We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally. What You Will Do: Lead, mentor, and manage direct reports fostering a collaborative and innovative work environment Oversee the planning, execution, and delivery of software development projects, ensuring they meet quality standards, deadlines, and budget constraints Collaborate with the development teams to design, develop, and deploy solutions that enhance our platforms functionality and performance Contributes strategic vision and integrates a broad range of ideas regarding applications development Stay updated with the latest industry trends and technologies, applying this knowledge to improve our platform and the user experience of our stakeholders Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs Work closely with other functional groups and digital teams to align software development projects with business goals and customer needs. Problem-solving for complex and multi-dimensional challenges Communicate with executive leadership on matters of strategic importance Assigns personnel to various projects and directs their activities; reviews and evaluates their work and prepares performance reports Minimum Requirements: Bachelors degree in computer science or related field 8+ years of IT work experience 5+ years hands-on experience in ServiceNow with good knowledge of ITSM and ITOM processes, including Request Management, Change Management, Configuration Management (CMDB), Event Management, Incident Management and Problem Management 3+ years of experience working with key business partners for business requirements gathering 2+ years of experience with scripted REST APIs Experience educating internal or external customers in best practice design Experience working in an Agile environment with focus in SCRUM methodologies. Experience in ServiceNow Administration and Production support Ability to execute a project based on our priorities, context, risks and desired outcomes Ability to work independently or with team Demonstrate strong initiative and self-starter Preferred Requirements: Certified ServiceNow System Administrator

Reference 25000HA1 Responsibilities Job Description Basic SQL, Informatica, Teradata, Oracle & Unix is required, Flexibility Should be ready to work for 24*7 on-call (including weekend coverage) on rotation basis during critical times and requirement basis, Should be ready to work on different shifts starting from 5:30 AM PST to 6:00 PM PST (Paris time) Must be a quick learner in terms of process and technologies Process and Communication Experience in Incident Management, Change Management and Problem Management, ITIL and Data Analysis process, ITIL fundamental certification will be an advantage Good Inter-personal and communication skills Should be able to communicate to the stakeholders on the proposed solutions Required Profile required Technical :4+ years of experience in Application Support, supporting applications in Financial Domain Should have exposure on Oracle, Teradata, Informatica and Unix operating system Should be good in SQL, Unix and should have worked in Control-m at least for 4 years, Monitor process on production runs, communicate information to the advisory (OPA) team and raise production support issues to the project team, Prior knowledge of risk chain is an extra advantage Should be able to identify opportunities and do automations and small enhancements Ensure that team is performing the tasks and BAU is maintained, Why join us ?We are committed to creating a diverse environment and are proud to be an equal opportunity employer All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status? Business insight At SocitGnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious, Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future Creating, daring, innovating and taking action are part of our DNA, If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities There are many ways to get involved, We are committed to support accelerating our Groups ESG strategy by implementing ESG principles in all our activities and policies They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection, Diversity and Inclusion We are an equal opportunities employer and we are proud to make diversity a strength for our company Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination, Show more Show less

ITOM Senior Technical Consultant NTT DATA, is looking for a Senior ServiceNow Technical Consultant who is passionate about ServiceNow and wants to continue to learn and grow with the platform every day. As a Senior ServiceNow Technical Consultant you will have direct access to some of the most accomplished individuals within the ServiceNow ecosystem. You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades with clients of various sizes, including some of the top Enterprise companies in the world. Our commitment to learning and development give the Senior ServiceNow Technical Consultant a unique opportunity for growth with individualized roadmaps and training to help elevate you to the future you want. Why we think this position is great: Senior ServiceNow Technical Consultants work on dynamic teams to deliver the most challenging and complex solutions on the ServiceNow platform. Looking for someone who will build trust through responsiveness, preparedness, punctuality, and accountability on all aspects of a project. You will attend and contribute to discussions within workshops, meetings, and conduct calls with customers independently. This role performs system administration support clients, including but not limited to: form configuration, simple scripting, Service Catalog configuration, and Custom Homepages, Dashboards, etc. Have a love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people. Primary Responsibilities: Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency Basic Qualifications: 3+ years of hands on ServiceNow experience 3+ years ITOM experience Preferred Qualifications: ServiceNow Certified System Administrator Certification ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM or SPM, WSD, GRC, IRM, HSRD, CSM, ITAM, ITSM, Service Portal (UX Deign), etc. Location - Noida,Bengaluru,Hyderabad,Pune,Chennai,Gurugram

Job Description Should have 1 -2 years of experience in FCR and FCC Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business Users Incidents and Service Requests Monitoring of mass incident tickets and re-prioritization/logging of incident tickets if required Direct resolution of Incident and Service Request Tickets based on available information in KEDB Routing tickets to further support units across L2s, when not resolvable at L1 Establish, maintain and update KEDB to enhance resolution efficiency at L1 Seamless Coordination with Incident & Problem Management Teams Alert monitoring & follow with respective teams for closing the alerts Master Maintenance Activity (Holiday marking, Product creation, Branch creation, role mapping) Patch deployment on Pre-prod and Production EOD/BOD monitoring EOM Monitoring EOM pre-Health check activity Ticket resolution IM & RF FLR of 70% Location - Mumbai,Pune,Chennai,Bengaluru,Hyderabad

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package. Key Responsibilities: Provide high-end technical and project-based support & consultation for Office365 Cloud services. Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package. Handle Tier 3 operations for all Office365 workloads, primarily: o Exchange Online o SharePoint Online o Microsoft Teams o Security & Compliance Assist Tier 1 & Tier 2 resources in addressing Office365-related issues. Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer. Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers. Resolve global cross-functional or work-team issues. Define key management routines and governance strategies to ensure effective business process execution. Keywords :sharepoint,microsoft teams,itil,incident management,problem management,itsm,change management,project management,sla management,team management,operations management,team leading,servicenow,process management,service delivery,tat,vendor management,O365 Admin*

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User Account Management: Create, modify, and delete user accounts. Reset passwords and unlock accounts. Manage user permissions and access rights. Group Policy Management: Create, modify, and deploy Group Policies to enforce security settings and software configurations. Troubleshoot Group Policy-related issues, such as slow logon times and policy failures. Active Directory Administration: Perform routine maintenance tasks, such as backups, updates, and security audits. Monitor Active Directory performance and identify potential issues. Troubleshoot complex Active Directory issues, such as replication problems and domain controller failures. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote Keywords :active directory administration,group policy management,user account management,software configuration,maintain documentation,incident resolution,troubleshooting*,active directory*,incident management*,problem management*,technical support*

Preferred Experience: Solid understanding of cloud computing, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Independently work on issue resolutions, service requests and change requests following the ITIL process. Exposure to container deployments and container orchestration tools. Should have good experience in troubleshooting cloud platform level issues. Strong scripting skills. Experience in IaC and automated deployments using Azure pipelines or Terraform is a required. Ability to work closely with senior managers / consultants on new project requirements & should independently work on technical implementations. Able to work on On-Call rotations and provide shift hours support at L2 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding customer service Able to Help Level 1 staff in support Great written and oral communication skills with internal and external customers Basic Qualifications: 6+ years of overall operational experience 4+ years of Azure/AWS experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 1+ years DevOps/scripting/APIs experiencePreferred Certifications: Azure Administrator Associate and/or Expert certification is preferred. DevOps / Terraform certification is a plus Four Year BS/BA in Information Technology degree or equivalent experience

Key Responsibilities: Provide production support for applications running in Windows-based environments. Monitor and troubleshoot UiPath automation workflows to ensure seamless operations. Support and maintain applications built using HDR and PowerApps. Perform basic administration of Windows Server 2016 and manage IIS configurations. Write and optimize SQL queries using SQL Server 2019 and related DBMS tools. Utilize network and system troubleshooting tools including remote access utilities and connectivity diagnostics. Implement and manage monitoring and alerting solutions using tools such as Splunk , and ThousandEyes . Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities to ensure system resilience and data protection. Follow IT Service Management (ITSM) processes including Incident, Problem, Change, and Release Management. Required Skills & Qualifications: Minimum 3 years of experience in production support within a Windows environment. Hands-on experience with UiPath automation platform. Working knowledge of Windows Server 2016 and IIS. Familiarity with SQL Server 2019 and DBMS tools. Experience with observability and monitoring tools like Splunk, and ThousandEyes. Understanding of DR and BCP strategies and implementation. Strong grasp of ITSM frameworks and best practices. Preferred Attributes: Excellent analytical and troubleshooting skills. Strong communication and collaboration abilities. Ability to work independently and manage multiple priorities in a dynamic environment.

Job Description Job Title: Oracle Integration Cloud (OIC) Support Analyst Job Type: Full-time Experience Required: 3 6 years in Oracle Integration Support or relevant role Job Summary: We are seeking a skilled and proactive Oracle Integration Cloud (OIC) Support Analyst to join our team. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting OIC integrations between Oracle Fusion and various third-party or on-premise applications. This role requires strong analytical skills, a solid understanding of OIC components, and the ability to work closely with functional and technical teams. Key Responsibilities: Monitor, troubleshoot, and support OIC integrations (scheduled and real-time flows). Investigate and resolve integration failures and performance issues. Coordinate with Oracle Fusion functional teams and third-party vendors to identify and fix issues. Analyze error logs, OIC flows, and REST/SOAP message payloads to pinpoint root causes. Handle incidents, service requests, and change requests related to OIC. Perform routine health checks, log analysis, and ensure smooth daily operations. Manage and update incident records in ITSM tools like ServiceNow or Topdesk. Develop documentation, including runbooks, troubleshooting guides, and FAQs. Collaborate with developers to deploy integration fixes and enhancements. Ensure compliance with SLAs and change management protocols. Required Skills: Strong hands-on experience with Oracle Integration Cloud (OIC). Understanding of integration patterns, OIC, REST/SOAP APIs, XSLT mappings, FTP, and file-based integrations. Experience with Oracle Fusion, Web Services, and Cloud Adapters (ERP, HCM, REST, SOAP, etc.). Knowledge of Oracle Fusion Applications (ERP, HCM, SCM, etc.). Ability to analyze and debug integration errors using logs and payloads. Familiarity with ITIL processes (Incident, Change, Problem Management). Strong problem-solving skills and attention to detail. Preferred Skills: Experience with Oracle Visual Builder, OCI, or Process Automation tools. Knowledge of monitoring tools (e.g., OCI Monitoring, Log Analytics). Familiarity with Agile/Scrum methodologies. Certification in Oracle Integration Cloud or related technologies. Education: Bachelor s degree in computer science (B.Tech), Information Technology, or a related field. Oracle certifications (preferred but not mandatory). Soft Skills: Strong interpersonal and communication skills both verbal and written. Ability to work independently and within a team environment. Proactive and customer-focused mindset. Effective time management and ability to prioritize tasks in a dynamic environment. Shift Timing : UK Shift ( 12:30 to 9:30 PM & 1:30 to 10:30 PM) Total Experience Expected: 04-06 years Qualifications B.E./ B.Tech./ BCom/MBA

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description The ideal candidate will be responsible for the analysis, support, Monitoring, Continual Improvement of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow. ServiceNow Sr Analyst will be responsible for Production Stability, Operations, Administration, Monitoring, Continual Improvement initiatives related to various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications. Bring out innovative thoughts around Operational activities, System improvements, Production stability & improve the user experiences. Help in Maintianing integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required. Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance. Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases. Prepare process flow and user guide, KB documents based on the needs of the incidents , activities Building Test cases using ATF or create testing documents and convert to ATF as required. Troubleshoot open incidents and perform RCA (root cause analysis) of the same. Support business users with any functional related queries, post-delivery of the business requirements as and when needed Support in addressing urgent / priority incidents as part of On-call. Qualifications 3 to 6 Years of experience in ServiceNow Operations Well-versed with Server-side and Client-side scripting on the ServiceNow platforms. Experience in Operations and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules. Worked on some type of integrations Like REST, SOAP that Service Now supports Good experience in Analysis, Debugging, Critical Code documentations, Business document creation, interacting with Business to resolve issues / Queries Good Experience in Operational Activities, On Call handling, System monitoring and Performance activities Experience/ Awareness in Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues. Good knowledge in whatever been worked Know basics of Discovery and CMDB Excellence in Workflow Management Performance Analytics experience is good to have Good communication and analytical skills. Ability to work independently with limited supervision. Knowledge of the ITIL process

Job Description Job Title : Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist Experience : 4 to 6 Years Education: B.E./ B.Tech./ BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (at least 2 Modules) Job Summary: We are seeking a detail-oriented Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist to manage, monitor, and troubleshoot the scheduled processes and concurrent jobs within the Oracle Fusion Finance applications. The role is critical for ensuring business continuity, timely job execution, and proactive issue resolution across Finance modules (GL, AP, AR, FA, CM, etc.). Key Responsibilities ESS Job Monitoring & Management Monitor Oracle Fusion ESS jobs (Enterprise Scheduler Service) and concurrent requests on a daily basis. Identify and resolve job failures, delays, or performance bottlenecks. Coordinate with functional and technical teams to troubleshoot job execution errors. Ensure critical jobs (month-end, period-close, integrations) complete successfully within SLA. Incident & Problem Management (ITIL) Log and track job failures as Incidents in ITSM tools. Perform root cause analysis (RCA) for recurring job failures. Raise Problem Records for systemic issues impacting business processes. Change & Release Support Support new job scheduling or modifications through Change Requests . Participate in release validations for newly introduced or updated ESS jobs. Document job schedules, dependencies, and approval workflows. Event & Alert Management Set up proactive monitoring alerts for high-priority jobs. Provide dashboards/reports on job status, performance, and SLA compliance. Escalate critical job failures to relevant support teams. Collaboration Work closely with Finance Business Users, DBA, and Integration teams. Liaise with Oracle Support (SR management) for unresolved job issues. Assist functional consultants during Month-End and Year-End closures with job monitoring. Required Skills & Experience Technical Skills Hands-on experience with Oracle Fusion ESS jobs monitoring (Finance modules preferred). Good understanding of job scheduling, dependencies, and log file analysis . Familiarity with Oracle BI Publisher reports, OTBI, FBDI uploads, and integrations . Knowledge of SQL and log troubleshooting (added advantage). Functional Knowledge Exposure to Oracle Fusion Finance modules : GL, AP, AR, FA, CM. Understanding of financial period-close processes and dependencies on scheduled jobs. ITIL/Service Management Knowledge of Incident, Problem, Change, and Event Management . Experience working with ITSM tools (ServiceNow, Remedy, TopDesk, etc.). Soft Skills Strong communication and coordination abilities. Analytical and proactive problem-solving skills. Ability to work in 24x7 support model / rotational shifts (if required) Strong interpersonal and communication skills both verbal and written. Ability to work independently and within a team environment. Proactive and customer-focused mindset. Effective time management and ability to prioritize tasks in a dynamic environment. Total Experience Expected: 04-06 years Qualifications B.E./ B.Tech./ BCom/MBA

Job Description Job Title : Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist Experience : 4 to 6 Years Education: B.E./ B.Tech./ BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (at least 2 Modules) Job Summary: We are seeking a detail-oriented Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist to manage, monitor, and troubleshoot the scheduled processes and concurrent jobs within the Oracle Fusion Finance applications. The role is critical for ensuring business continuity, timely job execution, and proactive issue resolution across Finance modules (GL, AP, AR, FA, CM, etc.). Key Responsibilities ESS Job Monitoring & Management Monitor Oracle Fusion ESS jobs (Enterprise Scheduler Service) and concurrent requests on a daily basis. Identify and resolve job failures, delays, or performance bottlenecks. Coordinate with functional and technical teams to troubleshoot job execution errors. Ensure critical jobs (month-end, period-close, integrations) complete successfully within SLA. Incident & Problem Management (ITIL) Log and track job failures as Incidents in ITSM tools. Perform root cause analysis (RCA) for recurring job failures. Raise Problem Records for systemic issues impacting business processes. Change & Release Support Support new job scheduling or modifications through Change Requests . Participate in release validations for newly introduced or updated ESS jobs. Document job schedules, dependencies, and approval workflows. Event & Alert Management Set up proactive monitoring alerts for high-priority jobs. Provide dashboards/reports on job status, performance, and SLA compliance. Escalate critical job failures to relevant support teams. Collaboration Work closely with Finance Business Users, DBA, and Integration teams. Liaise with Oracle Support (SR management) for unresolved job issues. Assist functional consultants during Month-End and Year-End closures with job monitoring. Required Skills & Experience Technical Skills Hands-on experience with Oracle Fusion ESS jobs monitoring (Finance modules preferred). Good understanding of job scheduling, dependencies, and log file analysis . Familiarity with Oracle BI Publisher reports, OTBI, FBDI uploads, and integrations . Knowledge of SQL and log troubleshooting (added advantage). Functional Knowledge Exposure to Oracle Fusion Finance modules : GL, AP, AR, FA, CM. Understanding of financial period-close processes and dependencies on scheduled jobs. ITIL/Service Management Knowledge of Incident, Problem, Change, and Event Management . Experience working with ITSM tools (ServiceNow, Remedy, TopDesk, etc.). Soft Skills Strong communication and coordination abilities. Analytical and proactive problem-solving skills. Ability to work in 24x7 support model / rotational shifts (if required) Strong interpersonal and communication skills both verbal and written. Ability to work independently and within a team environment. Proactive and customer-focused mindset. Effective time management and ability to prioritize tasks in a dynamic environment. Total Experience Expected: 04-06 years Qualifications B.E./ B.Tech./ BCom/MBA

Azure Cloud Engineer (L2+) having more than 10+ years of Exp - NAMISITE TECHNOLOGIES PRIVATE LIMITED Azure Cloud Engineer (L2+) Having More Than 10+ Years Of Exp Job Description Key Responsibilities: Monitor, manage, and maintain Azure infrastructure services including VMs, Storage Accounts, Azure AD, Networking, Load Balancers, etc. Handle L2 incidents, service requests, and problem tickets in accordance with SLAs. Deploy and manage virtual machines, resource groups, NSGs, and ARM templates. Support Azure IaaS and PaaS components like App Services, SQL databases, Functions, and Logic Apps. Perform routine maintenance tasks, patching, and backups for Azure-based resources. Collaborate with DevOps and L3 engineers for escalations and major incidents. Configure and maintain Azure Monitor, Log Analytics, and alerts. Implement Azure policies and manage role-based access control (RBAC). Create and update documentation, runbooks, and knowledge base articles. Job Requirement Must-Have Qualifications Bachelor s Degree in computer science or equivalent combination of education and experience. Excellent communication skills (English) and a proven ability to build strong relationships and trust throughout the organization. 5-6 years experience in infrastructure automation in a large organization. Strong understanding of core Azure services and infrastructure components. Experience with Azure AD, VNet, NSG, VPN Gateways, and Hybrid Connectivity. Proficiency in PowerShell and Azure CLI for automation and scripting. Familiar with ITIL processes (incident, change, and problem management). Understanding of backup & disaster recovery concepts in cloud environments. Microsoft Azure certifications (e.g., AZ-104, AZ-900) are preferred. Nice to have: Experience with other cloud providers like AWS and/or GCP Experience with K8s, Project Server & Power BI Experience with CI/CD tooling (ADO, ArgoCD ) by NAMISITE TECHNOLOGIES PRIVATE LIMITED

Were looking for a Support Delivery Manager responsible for overseeing the end-to-end support, maintenance, and delivery of our enterprise integration platforms. This individual will lead a team of support engineers and support leads, ensuring the all platform's stability, performance, and availability. The ideal candidate is a strategic thinker with a strong technical background in integration technologies, excellent leadership skills, and a passion for customer service and continuous improvement. This role requires a hands-on leader who can balance technical expertise with effective team management and stakeholder communication. Key Responsibilities: 1. Leadership & Team Management: Lead, mentor, and manage a team of integration support engineers and leads, fostering a culture of collaboration, accountability, and professional growth. Define team goals, key performance indicators (KPIs), and service level agreements (SLAs), and ensure the team meets or exceeds them. Conduct regular performance reviews, provide constructive feedback, and identify training and development opportunities for team members. Manage team schedules, on-call rotations, and resource allocation to ensure 24/7/365 coverage for critical systems. Drive a continuous improvement mindset within the team, encouraging proactive problem-solving and root cause analysis. 2. Platform Support & Operations: Act as the primary point of escalation for complex technical issues related to the integration platforms (e.g., Azure Integration Services, SAP BTP IS, EDI, SFTP, Solace etc.). Oversee the incident, problem, and change management processes for the integration platforms, ensuring timely resolution and clear communication. Ensure all integration services are monitored effectively and proactively identify and address potential performance bottlenecks or stability risks. Develop and maintain a robust knowledge base, runbooks, and standard operating procedures (SOPs) for the support team. Manage the platform's health, including patching, upgrades, and capacity planning, in collaboration with the engineering and infrastructure teams. 3. Stakeholder & Delivery Management: Serve as the key liaison between the integration support team and other IT and business units (e.g., Integration Delivery, Integration Architectures, Product management, business analysts). Provide regular updates on platform performance, incident trends, and support delivery metrics to senior management and key stakeholders. Collaborate with project teams to ensure new integrations are designed for supportability and a smooth transition to production. Manage the delivery of support-related projects and initiatives, such as platform upgrades, automation projects, or new monitoring tool implementations. Effectively communicate technical information to both technical and non-technical audiences. 4. Strategic & Process Improvement: Analyze support trends and recurring issues to identify root causes and drive long-term solutions. Champion the adoption of best practices in ITIL, DevOps, and SRE (Site Reliability Engineering) to improve the efficiency and effectiveness of the support team. Evaluate and recommend new tools and technologies to enhance the platform's supportability, monitoring, and automation capabilities. Develop and implement a strategy for platform resilience, disaster recovery, and business continuity. Preferred candidate profile Bachelors degree in Computer Science, Information Technology, or a related field. 15+ years of experience in IT, with at least 5 years in a technical leadership or management role, specifically within integration or middleware support. Proven experience supporting and maintaining enterprise integration platforms such as Azure Integration Services, SAP PO, SAP BTP, Solace, Boomi or similar technologies. Strong technical understanding of integration patterns, protocols, and technologies (e.g., REST, SOAP, JSON, XML, JMS, SFTP). Experience with cloud platforms (Azure, AWS) and related integration services. Familiarity with IT Service Management (ITSM) frameworks, particularly ITIL. Demonstrated experience in incident, problem, and change management processes. Excellent communication, interpersonal, and leadership skills. Strong analytical and problem-solving abilities. Ability to work effectively in a fast-paced, high-pressure environment. Preferred Skills: ITIL or other relevant certifications. Experience with SRE principles and practices. Experience with monitoring and logging tools (e.g., Splunk, Dynatrace, Datadog, ELK Stack). Previous experience in a global support organization.

SUMMARY JOB Description for Shift Manager -L2 Customer Name MSIL LOCATION Gurgaon DOMAIN Shift Manager Level (L1/L2/L3) L2 Required Relevant Domain Experience 3-6 years in Shift Management Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) 24*7 Support Qualification B.E.//BSc Certifications Required if ANY ITIL Certification Budget 5-7 LPA Mandatory Requirement (If Any) Role Purpose To manage Shift and Incident Management ( IPC) JOB RESPONSIBILITIES Must Have:- 1) Knowledge of shift operation Incident management, Service request, Problem Management and Change management. 2) Understanding SOW, SLA. 3) Overseeing the incident management process and team members involved in resolving the incident. 4) Responding to a reported service incident, identifying the cause, and initiating the incident management process. 5) Working for RCA and submitting reports. 6) Prioritizing incidents according to their urgency and influence on the business. 7) Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. 8) Collaborating with the incident management team to ensure that all protocols are diligently followed. 9) Logging all incidents and their resolution to see if there are recurring malfunctions. 10) Adjusting the incident management process as required to ensure its effectiveness. 11) Communicating with upper management if major issues are found in the IT system. 12) Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. 13) Daily, Weekly. monthly MIS reporting knowledge. FOR HPE Project Manager Date Signature FOR Customer Project Manager Date Signature Technical Skills/Knowledge requirement 1) Resource should have experience in managing shift operations. (Must) 2) Resource should have experience of managing team. (Must) 3) ITIL framework knowledge and certification (Must)

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin . Experience: 1-3 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: OpenShift . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: System engineering -Mech engineers . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Google Cloud Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: AWS Cloud Management . Experience: 3-5 Years .