6995 Problem Management Jobs - Page 2

As an Experienced Associate in the Specialist role at PwC, you will be part of a team that solves complex business issues from strategy to execution. Your responsibilities include: - Having at least 0.6 to 2 years of experience in Oracle Cloud applications or ERP. - Demonstrating strong technical skills in OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion. - Being well-experienced with OIC and orchestrating complex integrations. - Showing expertise in writing SQL Queries and PLSQL Programming. - Working on APEX/JCS/VBCS is preferable. - Using FBDI and ADFDI templates in Oracle effectively. - Having a good knowledge of Security and Roles in Oracle fusion includ...

As a NOC Support Engineer at ChargePoint, you will play a crucial role in resolving and fixing issues with ChargePoint's array of Charging stations. Your responsibilities will include: - Providing technical expertise to diagnose and resolve problems with the charging stations - Driving the resolution of charging station faults to reduce critical outages and improve overall uptime - Collaborating with other services teams to ensure efficient problem resolution - Analyzing, diagnosing, isolating, and resolving problems while documenting the analysis in case notes - Learning and understanding the technological aspects of different models of ChargePoint Charging stations to drive faster resoluti...

As a Senior Major Incident Manager with experience in the Banking / Finance Domain, you will be responsible for leading and coordinating the incident response team during critical service disruptions in a 24x7 rotational shift environment. Your key responsibilities will include: - Supporting a computer operations environment to meet service level agreements and availability targets - Making quick decisions about escalation and prioritization - Ensuring proper documentation of incident timeline and actions taken - Managing the bridge call or incident war room - Providing regular status updates to leadership and affected business units - Coordinating with external vendors or third-party provid...

As a Senior Major Incident Manager in the Banking/Finance Domain at FIS, your role will involve leading and coordinating the incident response team during critical service disruptions. You will be responsible for ensuring all service level agreements are met, making quick decisions about escalation and prioritization, and managing the incident timeline and actions taken. Additionally, you will be expected to provide regular status updates to leadership, coordinate with external vendors if needed, and develop and maintain incident management procedures and playbooks. Key Responsibilities: - Lead and coordinate the incident response team during critical service disruptions - Ensure all service...

As a ServiceNow_IT Service Management professional with over 6 years of experience, your role will involve the following key responsibilities: - Perform day-to-day administration and support of the ServiceNow platform. - Manage users, groups, roles, and access controls. - Configure forms, fields, workflows, and automation using ServiceNow tools. - Support modules like Incident, Change, Problem, Request, and CMDB. - Perform regular platform upgrades, patching, and testing in coordination with stakeholders. - Support development and maintenance of reports, dashboards, and performance analytics. - Troubleshoot issues and support end-users. - Ensure the platform runs smoothly and securely. - Mon...

About the Role: Were looking for a hands-on IT leader to strengthen, optimize, and scale Byline’s digital learning ecosystem — including our LMS, eLearning platforms, and IT infrastructure . The ideal candidate will bring expertise in ITIL, service management, information security, and governance , along with experience managing LMS/eLearning platforms and leading cross-functional tech teams. Key Responsibilities: Oversee and enhance LMS and eLearning platforms (e.g., Moodle, TalentLMS). Lead IT operations, incident/change management , and service governance. Strengthen information security, compliance, and audit readiness . Drive system scalability, uptime, and performance optimization . Le...

JD: Service Now Lead Exp.: 8-13 years (Lead) Work Location: Hyderabad Work Timing: General Shift Work Mode: WFO/WFH Position Type: Permanent (Fulltime) Notice Period: Immediate JOB SUMMARY: We are seeking a skilled and proactive ServiceNow Developer to join our team. The ideal candidate will have hands-on experience across various ServiceNow modules including ITSM, Customer Service Management (CSM), Integrations, and strong capabilities in scripting, flow design, playbooks, and workflow development. You will be responsible for designing, developing, and implementing ServiceNow solutions tailored to meet business needs and improve operational efficiency. KEY RESPONSIBILITIES: Design, develop,...

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure ...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabil...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problem...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system pe...

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving iss...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with stakeholders to gather requirem...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the po...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace th...

Skill required: Global Mobility - Global Mobility Designation: Transitions Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to ...

Skill required: Global Mobility - Global Mobility Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power ...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace th...

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveStrong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements.Should have worked on- Revenue Assurance controls and perform data analytics to detect revenue leakages by monitoring real-time data transactions through billing system and network architectures.Data d...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We em...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An in...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system pe...

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several...

Educational Requirements Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,BBA,Bachelor of Arts,Master Of Technology,Master Of Engineering,Master Of Science Service Line Global Delivery Responsibilities Experience with at least one full cycle implementation of ServiceNow Excellent knowledge and experience in ITSM, Service portal, integration, API, reporting Excellent knowledge and experience in ServiceNow Portal, Javascript, Angular JS, HTML/CSS, etc. Proven ability to gather business requirements and translate them into functional and technical solutions Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish ta...

As AM in our Cyber Team, you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - PIM/PAM Operati ons: Performing day-to-day administration, monitoring, and support for the ARCON PAM solution. Troubleshooting: Providing L1 support to resolve immediate issues with privileged access, network outages, or system malfunctions reported by users or sensors. Policy Implementation: Deploying and maintaining security and access policies within the ARCON platform to align with organizational and industry standards. Incident & Problem Management: Responding to and resolving issues related to privileged access and credential misuse...