4444 Problem Management Jobs - Page 19

Role Description SAP-Services team is responsible for building & managing SAP platforms, including platform architecture/design, SAP-Basis delivery, HANA databases , logistics, platform compliance, production stability etc. across all SAP landscapes across the bank, your role will require SAP Basis/HANA SME hands-on (together project co-ordination) expertise to support various projects of implementation, migrations, upgrade/updates , HANA activities, engineering , tools adoption, refreshes, optimizations etc. and foster a strong L3 layer ensuring prod/platform stability and smooth operations. Your key responsibilities Hands-on SAP Basis/HANA SME support, Feasibility assessment/recommendations and Technical co-ordination of activities like SAP migrations, upgrades/updates, implementation projects, Cloud Migrations/adoptions, HANA activities. Regular requirements like Refreshes, tools/plug-ins adoption/updates/replacement, HANA partitioning/optimizations, L3 ownership towards Production stability, BAU, critical prod issues, performance optimizations. Stakeholder management, project co-ordination/mgmt. Documentation, Change management processes Hands-on at service now/Jira tools for clocking changes, INCs , stories , tasks etc. Audit management Incident management, problem management. Your skills and experience SAP Basis / HANA strong Expertise across SAP upgrade, migration, installation , cloud migration / adoption, production stability, performance issues/optimizations Project management expertise , requirement gathering, Stakeholder management SAP Basis, Infra, Logistics, architecture, designing, sizing OS - UNIX, Windows , Cloud GCP Database - Oracle , HANA Project Management experience incl. tools (JIRA, Sharepoint, Confluence) beneficial Excellent verbal and written communication skills to interact with stakeholders and multiple internal teams

The role involves analyzing, documenting, and supporting development projects. As the product owner's representative within the office, you will support the agile team by working closely with key stakeholders to break down features into granular requirements and analyze the business application. Additionally, you will facilitate multiple scrum teams, collaborate with the Product Owner and Delivery Manager to ensure timely and budget-friendly delivery of the product/solution. Your key responsibilities will include working independently with stakeholders for requirement gathering, documenting complex requirements accurately, collaborating with developers and testers to provide clear requirement understanding, and being the go-to person for product/project functional understanding. You will also manage multiple assignments while ensuring prioritization, establish the scrum process, identify and eliminate impediments for the scrum team, and promote team creativity and development efficiency. Moreover, you will assess the Scrum Maturity of the team and organization, coach the team towards higher levels of maturity, support and educate the Product Owner on backlog refinement, organize and facilitate different scrum ceremonies, track progress metrics, provide team support, lead by example, and help create information radiators like Release burndown & Sprint burndown chart. Essential skills and experience include 5+ years of work in a business analyst role, experience in Agile teams with a Scrum Master role, strong knowledge of requirement gathering and elicitation techniques, understanding of project/product life cycle, familiarity with UML or other requirement documentation tools, good questioning & listening skills, ability to explain technical details in a non-technical way, and strong knowledge of Agile principles, values, and practices. Desirable skills and experience may include development and testing experience, Scrum Master certification, good verbal & written communication, ability to share ideas confidently, proactive and solution-oriented attitude, quick learner, reliability, good judgement and decision-making skills, professionalism, self-motivation, leadership qualities, commitment to quality work, and dependability for management activities and decision-making.,

The ServiceNow Developer resource will be engaged in all phases of the software development lifecycle which includes the design, development, documentation, testing, deployment, and maintenance of ServiceNow projects. With 3-5 years of experience, you will be responsible for evaluating, troubleshooting, and performing root-cause analysis for production issues and system failures. You will determine corrective action and improvements to prevent recurrence, as well as provide implementation/production support as required. Your responsibilities will include User Profile Management, Integration Management, Disaster Recovery, Instance cloning and upgrade activities, and Environment Management. You will execute the creation of low-level design documents and detailed engineering specifications based on complex business, user, and non-functional requirements. Additionally, you will write ServiceNow client, server scripts, REST integrations, and scoped applications that adhere to standards, procedures, and techniques while maintaining the integrity of existing program logic according to specifications. To excel in this role, you should have at least 4 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow platform. Development experience with JavaScript, AngularJS, HTML, CSS, and XML is required. You should also have experience with Now Platform features such as UI Builder, Flow Designer, and Integration Hub, along with a strong working knowledge of various ServiceNow components. Excellent oral and written communication skills are essential, including the ability to communicate detailed and complex information to others. A ServiceNow Administrator Certification is mandatory, while any ServiceNow Developer Certification is preferred. ITIL Foundations 3 or higher certification is also preferred, and it would be good to have experience with Angular JS.,

As a global leader in cybersecurity, CrowdStrike is dedicated to protecting the people, processes, and technologies that drive modern organizations. Since 2011, the mission of CrowdStrike has been to prevent breaches and redefine modern security with the most advanced AI-native platform. Customers from various industries rely on CrowdStrike to maintain the security of their businesses, communities, and lives. CrowdStrike is a mission-driven company that fosters a culture empowering every employee to take ownership of their careers. The company is always seeking passionate individuals with a strong focus on innovation and a deep commitment to customers, the community, and each other. If you are ready to be part of a mission that truly matters, the future of cybersecurity starts with you. We are currently looking for a highly skilled engineer to join our Digital Operations Center (DOC) team. The ideal candidate should have significant experience in managing end-to-end incident lifecycles, including monitoring, detection, resolution, and communication in a 24/7/365 DOC environment. This role is crucial for ensuring the stability, performance, and reliability of our IT network and product services. Collaboration across regions and shift handoffs will be required as the DOC, IT, and product teams operate globally. **Responsibilities:** **Leading:** - Lead the monitoring of key internal services and incident teams within the DOC. - Champion best practices of the DOC Playbook throughout the team. - Guide the implementation, improvement, and documentation of policies, procedures, and processes for the DOC. - Embrace a technology innovation mindset with AI Operations and self-healing scripts. **Monitoring and Alerting:** - Continuously monitor internal IT and product-related incidents using various tools. - Develop, configure, and manage alerting systems to identify and alert relevant parties to emerging issues promptly. - Facilitate crisis team assessments or activations through rapid situational awareness. **Incident Management and Escalations:** - Coordinate and escalate issues to the appropriate teams and stakeholders. - Maintain clear communication during incidents, providing regular updates to stakeholders. - Collaborate with cross-functional teams to support root cause analysis of complex issues. - Document and maintain standard operating procedures for DOC response and escalation processes. **Continuous Improvement:** - Identify opportunities for enhancing monitoring and alerting systems and processes. - Participate in post-incident reviews and contribute to the development of preventive measures. - Stay updated with industry trends and best practices in all-hazards operations center operations and technologies. **Documentation and Reporting:** - Maintain detailed incident logs and documentation. - Generate regular reports on tracked incidents, assessments, and status. - Provide insights and recommendations based on incident analysis and trends. **Requirements:** - Education: Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. Equivalent work experience is acceptable. - Experience: Minimum of 6 years of experience in Digital Operations Center (DOC) or a similar environment. - Skills: Strong problem-solving and analytical skills, excellent communication and interpersonal skills, ability to work effectively under pressure, proficiency in scripting languages (e.g., Python, Bash), familiarity with ITIL practices and frameworks. - Certifications: Relevant certifications such as CCNA, CCNP, or equivalent are preferred. **Work Environment:** - This position may require shift work to ensure 24/7 coverage of the DOC. - Ability to work in a high-stress, fast-paced environment. **Work Location:** - Pune (Work from office) **Benefits of Working at CrowdStrike:** - Remote-friendly and flexible work culture. - Market leader in compensation and equity awards. - Comprehensive physical and mental wellness programs. - Competitive vacation and holidays for recharge. - Paid parental and adoption leaves. - Professional development opportunities for all employees. - Employee Resource Groups, geographic neighborhood groups, and volunteer opportunities. - Vibrant office culture with world-class amenities. - Great Place to Work Certified across the globe. CrowdStrike is an equal opportunity employer committed to fostering a culture of belonging where everyone is valued and empowered to succeed. Support is provided to veterans and individuals with disabilities through the affirmative action program. If you require assistance accessing or reviewing the information on the website or need help with submitting an application or requesting an accommodation, please contact recruiting@crowdstrike.com for further assistance.,

You should have a strong understanding of RHEL Core OS, including versions 6, 7, 8, and 9. Your problem-solving skills in RHEL and experience in performance troubleshooting will be crucial for this role. Additionally, you should be familiar with Veritas Cluster (Infoscale) Administration and have experience in hardware administration and troubleshooting, particularly with Synergy/HP BL/DL servers. A good knowledge of data centers, overall IT infrastructure, and the basics of Network/SAN concepts is required. Familiarity with Solaris, Hp-UX, Red Hat KVM, Solaris LDOM, Hyper-V, scripting, and automation will also be beneficial. Experience in authentication services administration, particularly with Centrify/AD, and an understanding of Red-Hat Satellite for patch management are desirable. You should have experience in vulnerability management and be familiar with ITIL principles, operation, and production support, including incident/service request/change and problem management. Your expertise in virtualization technologies administration will be valuable for this role.,

As a Business Analyst in our organization, you will be responsible for analyzing business client needs, providing technical solutions, and documenting requirements by utilizing business analysis procedures and concepts. Your role will involve developing user stories aligned with business requirements and translating them for development teams to facilitate validation and implementation. You will be expected to work independently on most problems, demonstrating the ability to solve complex issues with a degree of autonomy. By integrating in-depth specialty area knowledge with industry standards and practices, you will contribute to the overall objectives of the subfunction/job family. Attention to detail is crucial in making judgments and recommendations based on factual information, as you will often deal with variable issues with potential broader business impact. Your responsibilities will include identifying risks and considering the business implications of applying technology to the current business environment. As an Apps Support Intermediate Analyst, you will provide technical and business support for users of Citi Applications. Your tasks will involve fielding issues and queries from stakeholders, providing short-term resolutions, and collaborating with relevant technology partners for long-term remediation. In addition, you will act as a liaison between users/traders, internal technology groups, and vendors. Your role will require participation in disaster recovery testing, application releases, and post-release checkouts. Developing and maintaining technical support documentation will be essential, alongside analyzing applications to identify risks, vulnerabilities, and security issues. You will be expected to cooperate with development colleagues to prioritize bug fixes and support tooling requirements. Your work will have a direct impact on the business, ensuring the quality of work provided by yourself and others. Collaboration with team members and stakeholders is vital to exchange ideas and information effectively. Qualifications for this role include basic knowledge or interest in apps support procedures, concepts, and other technical areas. Previous experience or interest in standardizing procedures and practices, along with a basic understanding of financial markets and products, will be beneficial. Strong communication and interpersonal skills, along with the ability to plan and organize workload, are essential for success in this position. Education requirements include a Bachelor's/University degree or equivalent experience. Operating with a limited level of direct supervision, exercising independence of judgment and autonomy, and acting as a subject matter expert to senior stakeholders or team members will be part of your role. If you require a reasonable accommodation to use our search tools or apply for a career opportunity due to a disability, please review Accessibility at Citi. You can also view Citi's EEO Policy Statement and the Know Your Rights poster for more information.,

As a Corporate Bank Technology - Merchant Solutions Developer at Deutsche Bank, located in Pune, India, you will be taking on the role of an Associate Vice President. You will have the opportunity to contribute to building a shared platform architecture and code base across Fintech Enablement applications, enabling quicker time to market new solutions. Your responsibilities will include using your full stack or backend Java experience to design and develop new and existing applications within a cloud-based high availability architecture. Additionally, you will assist in the adoption of modern engineering practices, design principles, and Agile methodology within the Fintech Enablement team. You will engage with business sponsors and stakeholders to implement requirements according to agreed timelines and partner with QA to ensure quality solutions are delivered to end users, providing Level 3 support when needed. Your prior experience in Core Java, Database Technologies (e.g. SQL, Hibernate, NoSQL, MongoDB), micro-service architectures, and Kubernetes containerization platforms will be crucial for success in this role. Practical experience with build tools, version control, continuous integration systems, and cloud-based application development will also be beneficial. At Deutsche Bank, you will have access to a range of benefits including a best-in-class leave policy, gender-neutral parental leaves, and sponsorship for industry-relevant certifications and education. Furthermore, you will have the opportunity for training and development to excel in your career, coaching and support from experts in your team, and a culture of continuous learning to aid progression. The company promotes a positive, fair, and inclusive work environment where all people are welcome to apply and excel together every day. For further information about Deutsche Bank and our teams, please visit our company website: [Deutsche Bank Website](https://www.db.com/company/company.htm).,

As the individual fully accountable for the delivery of Command Centre Services from India, you will be taking direction from the Global Head and focusing on improving service offerings while integrating them into the global operating model. Your responsibilities will include providing thought leadership for the development of the group-wide Command Centre, managing and developing a team of individual contributors and command centre managers, establishing relationships with key stakeholders within GTSM, GTIS, and across the technology organization to create a go-to Command & Control function for IT Operations. It will be crucial for you to demonstrate financial and business management awareness of technologies that underpin the Command Centre, managing costs, demand, and resource capacity for team resources, and owning and maturing major incidents management processes and procedures. To be successful in this role, you should hold a Bachelor's degree in engineering and have experience in delivering and managing a service in a technology context. You must have a proven track record of leading and delivering enterprise change, possess strong knowledge of observability technologies and systems monitoring, and understand core ITSM process disciplines such as Incident, Problem, and Change. Preferred qualifications and experiences include industry experience with Application and Infrastructure technologies like Java, Mainframe, and Database, production support experience at a large scale, postgraduate qualification or equivalent industry experience, banking/financial services experience, and external certification such as ITIL Certification. Your primary purpose in this role will be to manage the IT Services department, set the strategic direction, provide support to the bank's senior management team, and manage IT service risk across the organization. It will also involve representing Technology service performance with senior stakeholders and managing IT service risk across the organization. Your key accountabilities will encompass the development of strategic direction for IT Services, management of the IT Services department and colleagues, relationship management of IT Services stakeholders, development and implementation of policies and procedures for IT Services, management of IT Services risk, monitoring the financial performance of the IT Services department, management of IT Services projects, and ensuring the maintenance of the bank's critical technology infrastructure while resolving technical issues. As a Director in this role, you will be expected to manage a business function, contribute to strategic initiatives, lead a large team or sub-function, provide expert advice to senior functional management, enable resourcing and budgeting, foster compliance, maintain industry knowledge, solve complex problems, negotiate with stakeholders, and act as a spokesperson for the function and business division. In alignment with Barclays" leadership behaviours and values, it is essential for all colleagues to demonstrate respect, integrity, service, excellence, stewardship, and the Barclays Mindset of Empower, Challenge, and Drive to create an environment where colleagues can thrive and deliver to a consistently excellent standard.,

Your key responsibilities Provide support to Corporate clients on all day-to-day, service related queries applying the highest standards. This will cover CMS products like local & cross border payments, fund release, static updations, account confirmations, proof of payments, BACS recall of funds FX transactions, statements/advices, Standing order/Direct Debits CHAPS/Faster payments, billing, Cash pooling, Cheque book/Payin slip requests, tax payments, etc. Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelines Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clients Manage client queries for countries centrally supported from India Coordinates and aligns closely with offshore teams Provides support for self-service apps for Corporate clients, where possible Work closely with onshore teams on E2E procedures and processes. Escalates issues to onshore teams in timely manner to manage client expectation & relationship Prepares and provides MIS reports where required Contributes to Continuous Improvement activities leading to operational efficiencies. Initiate and works with relevant teams on any projects that will lead to efficiencies in processes and reduction of queries Manage administrative tasks for the team Take on responsibilities as the dedicated Service Manager for clients Manage queries on settlement of trades - Cash, trade and Commodities, follow-up for settlement instructions, documents, status of payment, follow-up with clients for underlying documents Engage with stakeholders for Compliance and Audit requirements Conduct dipstick surveys, VOCs, Service Reviews and work towards closure of issues/complaints Your skills and experience Graduate/Post graduate with 3-6 years in servicing corporate clients or in a financial institution. Basic analytical skills, ability to exercise flexibility with regards to production problem solving Excellent communication skills, fluent in English and preferably local language Excellent team worker, able to work in virtual global teams and a matrix organization Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering Driven and motivated to work under tight timelines Extremely diligent and hardworking to efficiently manage deadlines Open minded, able to share information, transfer knowledge and expertise to team members Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective Experience in electronic banking support is an advantage Excellent skills in using MS Office Power point and Excel

Job Purpose Achieving Targets in various parameter assigned. Look after Car Finance business with Maintainig compliances. Also handling partners and Agencies Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and performance standards. You will also contribute to the continuous improvement of the application design and provide technical guidance to the development team. Roles & Responsibilities:- Expected to be an SME in ServiceNow IT Operations Management- Collaborate and manage the team to perform effectively- Responsible for team decisions and ensuring adherence to project timelines- Engage with multiple teams and contribute to key decisions- Provide solutions to problems for their immediate team and across multiple teams- Design and develop applications to meet business process and application requirements- Ensure the applications meet the desired functionality and performance standards- Contribute to the continuous improvement of the application design- Provide technical guidance and support to the development team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management ServiceNow Custom Application Creation or ServiceNow Software Asset Management (SAM) or ServiceNow Human Resource Service Management (HR)- Experience with IT operations management and service management processes- Strong understanding of ITIL framework and best practices- Hands-on experience in designing and developing applications using ServiceNow platform- Solid grasp of web technologies such as HTML, CSS, and JavaScript- Experience with integrating ServiceNow with other systems and applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM).- Design and develop ServiceNow CSM applications, including configuration, scripting, and integration with other systems.- Ensure the quality of the ServiceNow CSM applications by conducting thorough testing and debugging.- Provide technical guidance and support to the development team, ensuring adherence to best practices and standards.- Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow Customer Service Management (CSM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing ServiceNow CSM applications, including configuration, scripting, and integration with other systems.- Strong understanding of ITIL processes and ServiceNow best practices.- Experience in conducting thorough testing and debugging of ServiceNow CSM applications.- Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Customer Service Management (CSM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow CSM.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions using ServiceNow GRC. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow GRC.- Design and develop ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions.- Ensure compliance with ServiceNow best practices and standards, including maintaining documentation and conducting code reviews.- Provide technical guidance and mentorship to junior team members, including conducting training sessions and knowledge sharing. Professional & Technical Skills: - Must To Have Skills: Expertise in ServiceNow Governance Risk and Compliance (GRC).- Good To Have Skills: Experience in ServiceNow Tools Administration.- Strong understanding of ITIL processes and ServiceNow platform capabilities.- Experience in designing and developing ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions.- Experience in conducting code reviews and maintaining documentation.- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow GRC.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow GRC.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Work on ServiceNow implementations / upgrade projects for end customersWe are looking for a ServiceNow Developer to join our growing team. Candidates will design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will provide architectural input and help maintain the stability of the overall platform by ensuring the appropriate design and development standards are always used. Ideal candidates for this position are self-motivated, creative problem-solvers who can adapt to new technologies and evolving requirements. They will work remotely, with travel for meetings up to 25%. They will be part of a growing ServiceNow Elite Partner specializing in ITSM and ITOM Implementation and Services with a global footprint of customers and service centers based out of the US.Job :5 years of ServiceNow development, configuration, and administration experience in the following areas:oWorking with stakeholders to manage the creation and/or customization of core applications such as Service Requests, Incident, Problem, Change, CMDB, etc.oCustomer Service Management, Field Service Management, Service Portal, Integration Hub, or REST/SOAP Web Services, and AppEngine StudiooAdministering a ServiceNow instance including group and user maintenance, ACL, UI Actions, CatLog Items, etc.oKnowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow featuresoSelf-managed, with excellent problem-solving and communication skills Preferred Technical Skills: ServiceNow Certifications ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist & Certified Application Developer (CAD)5+ years of experience developing on the ServiceNow platform in a medium to large enterprise environment (7,500 employees or larger)5+ years of experience with various web technologies (Java, JavaScript, XML, HTML, AJAX, CSS, HTTP) or comparable web design5+ years of experience in developing and using orchestration and automation workflow5+ years of experience in designing and developing SOAP and RESTful web services5+ years of experience with relational databases such as MS SQL Server, Oracle5+ years of experience working with healthcare, public sector, financial services, retail, and manufacturing customers Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems.- Experience in developing and maintaining technical documentation. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and implementing complex ServiceNow solutions.- Strong understanding of ITIL processes and best practices.- Experience in developing technical documentation related to application design and development. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and performance standards. You will also contribute to the continuous improvement of the application design and provide technical guidance to the development team. Roles & Responsibilities:- Expected to be an SME in ServiceNow IT Operations Management- Collaborate and manage the team to perform effectively- Responsible for team decisions and ensuring adherence to project timelines- Engage with multiple teams and contribute to key decisions- Provide solutions to problems for their immediate team and across multiple teams- Design and develop applications to meet business process and application requirements- Ensure the applications meet the desired functionality and performance standards- Contribute to the continuous improvement of the application design- Provide technical guidance and support to the development team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management ServiceNow Custom Application Creation or ServiceNow Software Asset Management (SAM) or ServiceNow Human Resource Service Management (HR)- Experience with IT operations management and service management processes- Strong understanding of ITIL framework and best practices- Hands-on experience in designing and developing applications using ServiceNow platform- Solid grasp of web technologies such as HTML, CSS, and JavaScript- Experience with integrating ServiceNow with other systems and applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems.- Experience in developing and maintaining technical documentation. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems.- Experience in developing and maintaining technical documentation. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems.- Experience in developing and maintaining technical documentation. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in designing and configuring applications- Knowledge of IT service management principles- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery, all while maintaining a focus on customer satisfaction and operational excellence. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow IT Operations Management.- Strong analytical skills to diagnose and resolve technical issues.- Familiarity with ITIL processes and best practices.- Experience in incident management and service request fulfillment. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Act as the primary point of contact for application-related queries- Ensure successful implementation of applications Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Good To Have Skills: Experience with Servicenow Tools Administration- Strong understanding of IT operations management- Experience in designing and configuring applications- Knowledge of application development best practices Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in designing and configuring applications- Knowledge of IT service management principles- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools AdministrationMinimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud platform. Roles & Responsibilities:- Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow HR Service Management module.- Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud platform.- Develop and maintain technical documentation related to the ServiceNow HR Service Management module.- Provide technical support and troubleshooting for ServiceNow HR Service Management module issues. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow HR Service Management module.- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in cloud migration and implementation.- Strong understanding of ITIL processes and Service Management best practices.- Experience in developing and maintaining technical documentation.- Excellent problem-solving and troubleshooting skills. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module.- This position is based at our Kolkata office. Qualification Engineering with ServiceNow Certification