1227 Problem Management Jobs - Page 18

Job Track Description: 4 to 6 years of experience in IT operations/ Production support. Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests. Strong documentation and reporting skills. Must have ITIL knowledge. Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage. Excellent communication skills and ability to handle escalations. Familiar with E-mail queue management and handy with MS office Basic knowledge of servers, web-based applications usage Education qualification \u2013 BE, B.Tech, BCA. 24/7 workplace - Flexible to work in any shift and for additional hours as per need.

Responsibilities Support the EAS solutions hosted on-prem and on the cloud Implement standardized processes across teams Participate in major incident resolution Drive process optimization Improve operational metrics Communicate effectively with team members and customers through strong verbal, written and interpersonal skills Remain flexible to changes in priorities with the ability to multi-task Technical Skillset Exposure to multiple industry standard ticketing tools Knowledge of ITIL processes Experience in Incident Management and Problem Management Excellent troubleshooting skills Ability to multi-task, prioritize conflicting demands Exposure to cloud technologies Qualifications : A University or college degree in a relevant discipline. ITIL Certification 5+ years\u2019 experience in Application Support

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards.

. Responsible for participating as an technical expert in project teams, troubleshooting operational issues, providing technical solutions to operational problems, contributing to new products implementation, implementing existing products and services and providing the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, Engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead. May lead teams or projects and shares expertise. Job Description Core Responsibilities Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering. Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management. Provides input to engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications. Reports performance related to operations and project status to management. Identifies and recommends areas requiring change or modification. Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero. Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization. Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures. Expert knowledge and application of project management skills, process design and redesign skills. Applies advanced engineering methodologies in one or more engineering areas. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 7-10 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Job Description: 10+ yrs of experience in SAP FICO with Banking PS Knowledge of SAP Finance integration with MM, SD, and HR modules Basic understanding of ABAP debugging and working with technical teams. Strong experience in incident management, problem management, and change management within an SAP support landscape. Experience working in a DevOps model with Agile methodology is a plus Experience with SAP S/4HANA Finance is good to have (customer is still on ECC but moving to S4H by early next year) Strong analytical, troubleshooting, and communication skills or advanced training a plus Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job : SAP Service Delivery Manager Jobs in Hyderabad (J49112)- Job in Hyderabad SAP Service Delivery Manager (Job Code : J49112) Job Summary BCA, BE-Comp/IT, BE-Other, BSc-Comp/IT, BTech-Comp/IT, BTech-Other Key Skills: Company Description Our client is a global knowledge practice that provides consulting, technology, engineering, management and innovation services to leading businesses, governments, non-governmental organizations and not-for-profits. We focus on gaining, refining and sharing expertise in the energy and utility sector, then provide strategic advice and implement outcome-driven solutions. Working with customers across the utility value chain, we deliver sustainable and lasting improvements to their efficiency and performance, adding value to their bottom line. Demand for power, gas and water is consistently growing as the population of the planet expands. Our goal is to support large consumers of energy and water, and improve the sustainability of resources by increasing efficiency and optimizing existing operations. We also develop commercially successful ways to use renewable resources which deliver transformative advantages for our customers. As demand grows so does opportunity, something Enzen has seized on since its inception in 2006. The business has grown and developed across the globe, with a physical presence in the UK, India, Australia, USA, Spain, Turkey, Middle-East, Africa and Kazakhstan. As we push into the second decade of the company, we`re super-charging our growth by delivering exceptional value and results to our customers. For people with the right mindset, the opportunity to develop and grow in the organization has never been greater. Our expanding solutions, services and geographies mean we`re always on the lookout for individuals who can drive positive change and are hungry for the success and rewards that go with it. Job Description Key Responsibilities: Lead IT service operations across multiple accounts, ensuring adherence to SLAs, KPIs, and compliance frameworks. Own and govern ITIL processes, particularly Incident Management, Problem Management, Service Request Fulfilment, and Change Management. Act as the primary escalation point for major incidents and drive resolution with cross-functional teams. Conduct regular service reviews, root cause analysis, and operational health checks. Collaborate with client stakeholders to align service delivery with business expectations. Drive continuous improvement initiatives to enhance service quality and operational efficiency. Lead and mentor L2/L3 support teams, ensuring knowledge transfer and adherence to best practices. Coordinate with infrastructure, applications, and security teams for seamless service operations. Produce accurate and timely operational reports and dashboards. Represent company at various client forums including governance and leadership meetings Required Skills Qualifications: Bachelor`s degree in Computer Science, Information Technology, or a related field. ITIL v3/v4 Foundation certified (Intermediate/Expert preferred). 8 12 years of IT operations experience, with at least 3 5 years in a leadership or service delivery role. Proven experience in managing operations in a multi-vendor or managed services environment. Strong understanding of ITSM tools like ServiceNow, BMC Remedy, or similar. Excellent communication, stakeholder management, and problem-solving skills. Experience with cloud and hybrid environments is a plus. Preferred Competencies: Ability to lead cross-functional teams during critical incidents. Knowledge of SAP modules and cross functional integration. Strong documentation, reporting, and presentation skills. Familiarity with Agile/DevOps methodologies and modern IT service delivery frameworks.

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration. Experience: 8-10 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: L&P Policy Acquisition & Servicing. Experience: 1-3 Years.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Sound hands on experience 7+ years as a Batch Job Scheduler (aka Production Control Analyst) and Endevor skills working in Mainframe environments. Review change requests and deploy batch jobs (add/remove/modify) in the Scheduler tool. Good knowledge of JCLs and PROCs Troubleshooting experience - job failures, hung jobs, and remote agent and re source issues, etc. Supporting and maintaining the Scheduling Platform, running on JP1, A-Auto, OPC & Job trac. Create/modify/maintain batch job schedules. Follow change control process for production job promotions. Identify and cleanup decommissioned jobs. Will be responsible to participate in Change Advisory Board (CAB) meetings and represent the Production Control team. Subject matter expert responsible for skilled Level 3 activities Resolve complicated issues escalated from Level 2 teams. Perform in-depth Root Cause Analysis (RCA) and support Problem Management activities. Handle Major Incidents and drive SWAT Calls implementing Risk. Implement Level 1 & 2 complex Changes. Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of operations through Shift Left Service delivery. Perform / Lead Audit and DR activities. Introducing Automation and CI (continuous improvement) (E.g. health checks, patching, minor repetitive changes) Perform trend analysis on tickets for improvement opportunities on alert handling. Training / mentoring L2 analysts to groom further expertise. Cross-training other members of the team to build more breadth in coverage. Participate in training for new technologies as delivered by the ENG teams for support. Overseeing and participating in documentation maintenance Creation of documentation for each lesson learned by lower-level analysts to utilize in training. Performing ticket quality analysis On-call escalation support and upkeep of On-Call Schedules Overseeing the creation of and sharing the weekly team roster for the team. Knowing escalation paths and expectations for least impacts to business and clients. Acknowledging change tasks for proper content Good documentation - written, communication and verbal skills. Work closely with various Application support, Development, and z/OS Support teams for their batch scheduling requirements. Providing Root Cause Analysis (RCA) to determine the facts based on the problem. Understand the Endevor environment, ensuring its stability and efficiency. Implement Endevor processes and procedures to support software development and deployment. Collaborate with development teams to integrate Endevor into their workflows. Troubleshoot issues related to Endevor and mainframe systems. Provide training and support to team members on Endevor best practices. Ensure compliance with company policies and industry standards. Preferred Technical and Professional Experience Check each system for outstanding messages and or batch abends on a regular basis. Scan batch output to find actual cause of failure. Able Identify task or issues that can be improved and send ticket to the correct team. Able to determine quickly the severity of a problem and make appropriate escalations. Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision. Strong analytical and problem-solving skills with high attention to detail. Experience with other mainframe tools and technologies. Knowledge of software development lifecycle (SDLC) methodologies. Familiarity with version control systems and change management processes. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

What you will do In this vital role As a Data Security Senior Manager, you will responsible to lead, operate, manage and improve Amgens Data Loss Prevention (DLP) , Cloud Access Security Broker (CASB), and Data Classification services. This position will be responsible for delivering data protection services across Amgens global enterprise. The role will work with architects, engineers and business units to help design, build, and implement critical preventive and detective security controls. This role will lead the team responsible for the protection of Amgen data in a rapidly changing security sector. Roles & Responsibilities: Maintain the service delivery and working order of Amgen Data Protection solutions across Amgens global enterprise by leading the distributed team of data security analysts and engineers Execute Amgen service management processes such as Incident Management, Organisational Change, Service Requests, etc. for Amgens DLP / CASB solutions Advise and consult to business domain experts to collect, analyze, create, tune and automate DLP /CASB policy sets Train and manage the team, including other leaders to analyze events and logs for opportunities to improve SaaS, Classification, and DLP policies Synthesize evolving business ecosystem changes to proactively identify new controls to and opportunities to improve data protection practices As needed, support Legal, Human Resources, and Incident Response teams in investigations related to data usage incidents Maintain the needed subject matter expertise to keep current, make recommendations, and lead or participate in the implementation and continuous improvement of technologies and services in assigned information security domains Act as main contact in audits covering information security services and technologies Advise on cryptographic services to protect the confidentiality and integrity of data at rest and in transit Collaborates multi-functionally with analysts, engineers, data scientists to deliver continuous improvement in cyber defense/resilience. Basic Qualifications: Masters degree and 8 to 10 years of experience OR Bachelors degree and 10 to 14 years of experience OR Diploma and 14 to 18 years of experience Functional Skills: Must-Have Skills: Track record of leading multi-level and matrixed teams in the operations of security services at a large enterprise. Knowledge of Cloud Access Security Platforms (Elastica, Netskope, SkyHigh,etc) Understanding of cloud environment (AWS, O365, Box, Salesforce, etc) Experience with Data Protection Technologies for a global enterprise Solid knowledge of core cryptographic services (Confidentiality, Data Integrity Verification, Authentication, Non-repudiation) and their applications Competent understanding on how security technologies and data flows (on-prem / cloud) integrate Good-to-Have Skills: Experience and ability to mentor and train others Service delivery experience including headcount and budgetary planning Strong effective verbal and written communication skills including a mastery of Standard American Business English and experience with both technical and persuasive writing Basic experience with ITIL processes such as Incident/Problem/Configuration/Change management with a focus on metric-driven delivery Professional Certifications (please mention if the certification is preferred or mandatory for the role): CISSP or equivalent preferred Soft Skills: Established analytical and gap/fit assessment skills. Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Effective presentation and public speaking skills.

Criteria :Any Graduate With Minimum 1 Year in International Voice Support Up to 5.75 LPA Fixed + Variables Bangalore /Pune Immediate Joiners Only WF0-5 Days Working 24/7 Rotational (US Shifts) CONTACT JYOTI [ 9784183889]

WHAT YOULL DO? Daily follow up on all vessels marine related performance and requirements. Monitor and follow daily vessel correspondence and provide feedback/assistance on marine issues. Analyze cargoes of fleet vessels to be loaded and provide proper guidance to Master. Provide any data required for vessel fixtures or any data requested by charterers. Work closely with TSI to improve and follow up on vessel deck maintenance. Ensure that the vessels are prepared for inspection. WHAT YOULL NEED? A minimum of a year experience as a Marine Superintendent onshore or a minimum of 10 years experience at sea with at least a year as a Master. An experience with Bulk vessels. A proven background in the maritime industry. Excellent interpersonal skill WHO YOU ARE? Responsible and diligent team player. Well experienced in a diversified fleet. Well-organized and highly motivated.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

What you'll be doing Service Management, Incident Management, Problem Management, Capacity Management, Workplace type : On-site Working Incident Management Handle and resolve IT service incidents efficiently, ensuring minimal disruption to business operations. Problem Management Analyze recurring issues, identify root causes, and implement long-term solutions to enhance system reliability. Change Management Oversee IT service changes, ensuring proper documentation, risk assessment, and seamless implementation. Capacity Management Monitor and optimize IT infrastructure capacity to meet business demands and prevent performance bottlenecks. Service Improvement Continuously assess and enhance IT service processes to improve efficiency and customer satisfaction. ITIL Framework Compliance Adhere to ITIL best practices for service management, ensuring alignment with industry standards

Release Management Devops Cloud Computing ITSM Skilled

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Job Title: SAP Service Delivery Manager Experience: 14 to 20 Years in SAP Service Delivery Qualification: Any Graduate / Post Graduate Job Location: Hyderabad, Mumbai, Bangalore, Pune, Delhi, Chennai Work Mode: Remote Shift Timing: Night Shift (09:30 PM IST to 06:30 AM IST) Supporting US Project Job Summary: We are looking for a seasoned SAP Service Delivery Manager with 14 to 20 years of experience to manage and oversee the full spectrum of SAP Application Maintenance and Development services. The ideal candidate should bring deep functional and operational expertise across SAP landscapes (S/4HANA and ECC), strong knowledge of ITSM practices, and demonstrated success in leading globally distributed teams. This role requires strong leadership, client engagement capabilities, and a commitment to delivering operational excellence while working in a US time zone. Key Responsibilities: Service Delivery & Operations Management: Lead end-to-end SAP AMS (Application Maintenance Services) for S/4HANA and ECC modules. Ensure strict adherence to SLAs, KPIs, and ITSM best practices (incident, change, and problem management). Drive continuous service improvements across application development, maintenance, and transitions. Monitor and resolve service requests and change requests with priority-based handling. Client & Stakeholder Management: Serve as the primary contact for client escalations and service reviews. Build and maintain strong client relationships through consistent communication and high-quality delivery. Present service metrics, performance reports, risks, and remediation plans to clients and internal stakeholders. People & Performance Management: Manage and mentor cross-functional delivery teams located globally. Conduct regular performance reviews, training, and team development activities. Foster strong collaboration between onshore and offshore delivery teams across SAP modules (SD/MM/FICO). Financial & Contractual Governance: Ensure delivery within budgetary constraints while driving cost optimization. Manage and oversee service contracts including MSAs and SOWs. Ensure adherence to all contractual obligations, including data security and compliance requirements. Service Improvement & Strategic Alignment: Lead initiatives focused on service quality improvement and operational efficiency. Partner with business process owners to identify and implement improvement opportunities. Align resource planning and service delivery strategies with evolving business and technology needs. Required Skills & Experience: 14 to 20 years of experience in SAP Service Delivery Management, including AMS, Support Projects. Expertise in managing large-scale SAP landscapes S/4HANA and ECC. Strong command of ITSM frameworks, tools, and methodologies. Proven track record in managing global delivery teams (onshore/offshore). Deep experience in SAP application support, budget control, and contract governance. Excellent leadership, communication, and stakeholder management abilities. Preferred Qualifications: Bachelors or Master’s degree in Information Technology, Business, or related discipline. ITIL certification preferred. Experience in pre-sales support and solution design will be an advantage. To Apply: Interested candidates may send their updated resumes to: surendra.padala@bs.nttdata.com Keywords: SAP SDM, SAP Service Delivery, S/4HANA, ECC, ITSM, SAP Application Maintenance Projects, SAP AMS, Managed Services, SLA, KPIs, Incident Management, Change Management, Problem Management, Risk Management, Contract Management, AMS Delivery, Budget Management, Vendor Management, Customer Management, ITIL Certification

Req ID: 314805 We are currently seeking a DLP & Endpoint Management Consultant to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Key Responsibilities: Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of all activities of the team across incidents, service requests and change requests Manage high-priority incidents and requests related to the toolset Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex incidents and provide expert support to L1 and L2 team members Assist the product lead on major incident management calls to provide support on active incidents coordinating the larger team Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience: Excellent prior experience and understanding of Data Loss Prevention terminology and processes Reporting using PowerBi, PowerPoint and Excel Scription using PowerShell and Batch files Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 5-7 and 7-10 years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills

Req ID: 327600 We are currently seeking a ServiceNow Senior Consultant to join our team in Bangalore, Karntaka (IN-KA), India (IN). About the Role We are looking for a Technical Consultant to support the implementation and integration of ServiceNow modules, including ITSM, ITOM, Integrations, CMDB, and more. The ideal candidate will have hands-on experience in configuring and customizing ServiceNow solutions to meet client needs. Key Responsibilities Assist in the design and implementation of ServiceNow modules such as ITSM, ITOM, Integrations, and CMDB. Experience in working on ServiceNow Platform Upgrades and Cloning. Work closely with clients and stakeholders to understand their requirements and provide technical guidance. Develop and configure ServiceNow components, including workflows, scripts, and integrations. Conduct testing and validation of ServiceNow solutions to ensure they meet business requirements. Troubleshoot and resolve issues related to ServiceNow modules, providing timely support to clients. Create and maintain technical documentation for ServiceNow solutions. Collaborate with cross-functional teams to ensure seamless integration and data flow. Stay current with ServiceNow updates and best practices. Qualifications Bachelor"™s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT, with at least 3 years in a technical consulting role. Hands-on experience with ServiceNow modules (e.g., ITSM, ITOM, CMDB) and integration technologies (e.g., REST, SOAP, APIs). Strong problem-solving and troubleshooting skills. Excellent communication and client-facing skills. ServiceNow Certified System Administrator (CSA) or similar certification is a plus. Preferred Skills: Experience with scripting languages (e.g., JavaScript, Python). Knowledge of ITIL and ITSM processes. Familiarity with Agile and DevOps methodologies.

Req ID: 317428 We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "“ "¢ Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade "¢ Working Knowledge of Operating Systems such as Windows 10 & 11 "¢ Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications "¢ Working knowledge of MS Office suite & Skype for business "¢ Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: "¢ Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer "¢ Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside) "¢ Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. "¢ Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required. "¢ Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests. "¢ Update the ITSM Tool fields upon successful resolution of the Incident. "¢ Utilize Provider"™s remote tool to enable remote takeover sessions. "¢ Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User"™s system is accessible "¢ Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications. "¢ Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment "¢ Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven. "¢ Work from office is mandatory.