1227 Problem Management Jobs - Page 17

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Should be fluent with use of the tooling / MI enhancements to provide business and IT with key information which can be used to drive quality, cost and productivity actions. Drive down outstanding problems, perform pro-active problem management, report on service quality and identify opportunities for reduction in cost. Work closely with support, development and business teams to ensure quality objectives are agreed and met. Engage with stakeholders within value streams to ensure a standard approach and adherence to group directives/policies. Adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Adhere to all relevant processes/procedures and liaise with Compliance department about new business initiatives at the earliest opportunity. Design, develop and implement various dashboards using Service Now as the HSBC Group recognized Service Management tool. Ensure adequate training is provided whenever there is a change in process. Foster a culture of compliance. Pro-actively review services and identify preventative measures to reduce risk profile. Demonstrate agility while respond to customers needs. Requirements To be successful in this role, you should meet the following requirements: ITIL implementation of service management disciplines, processes tools in previous role. Practical hands of knowledge of Service Now and Qlik Sense report development, Strong analytical skills, lateral thinking, planning and interpersonal skills. Ability to think creatively to drive innovative solutions. Ability to communicate with impact, both verbal and written. Strong prioritization, co-ordination root cause investigation skills. Confident decision maker and demonstrates task and objective ownership. Ability to work as part of a Global virtual team across multiple regions. Strong interpersonal skills with ability to build maintain relationships and work collaboratively across boundaries. Excellent oral and written communication and presentation skills in English and Ability to communicate with impact. Can do attitude with the willingness to take ownership. Desired Skills: Understanding of DevOps Tooling. Tooling and automation related experience such as use of MS Sharepoint, Advanced Excel including Macros, JIRA / Confluence tools will be a plus. Awareness of SRE Fundamentals - SLO\SLI\Error Budget. Experience and knowledge in Financial Industry as Service Management or Production Support, better have customer facing support experience. .

SUMMARY Application Designer - ServiceNow IT Service Management Location: Onsite in Bangalore Experience: 4+ Years Notice Period: Immediate We are seeking an Application Designer to join our team and contribute to defining requirements and designing applications to meet business process and application needs. As an Application Designer, you will play a key role in collaborating with teams to develop innovative solutions and participate in critical project decisions. Roles & Responsibilities: Act as a Subject Matter Expert (SME) Collaborate and oversee the team for effective performance Assume accountability for team decisions Engage with multiple teams and contribute to pivotal decisions Offer problem-solving solutions for the immediate team and across multiple teams Lead the design and development of applications Conduct regular team meetings to monitor project progress Stay abreast of industry trends and best practices Professional & Technical Skills: Proficiency in ServiceNow IT Service Management Strong understanding of ITIL framework Experience in designing and implementing ITSM solutions Knowledge of IT service delivery processes Hands-on experience in application design and development Additional Information: The candidate should possess a minimum of 3 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required

Note: This is a Problem Management position that requires hands-on experience in Problem Management, RCA management, and KEDP (known error database). Job Description: Role: Problem Management Administrator Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: 24 x7 Flexible Rotational hours (Including Night Shift) Position Overview: We are seeking a detail-oriented and proactive Problem Manager to join our IT department. The Problem Manager will be responsible for managing the Problem Management process, identifying root causes of incidents and recurring issues, and implementing preventive measures to minimize their impact on business operations. This role requires strong analytical skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Also support on Service Level Management practice. Key Responsibilities: Lead the Problem Management process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues. Collaborate closely with Incident Managers, Service Desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency. Conduct root cause analysis (RCA) sessions to identify underlying causes of problems, document findings, and develop corrective and preventive actions (CAPAs). Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution of problems. Implement and maintain problem management strategies, policies, and procedures aligned with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations. Develop and analyze problem management metrics, KPIs, and reports to measure performance, identify trends, and track the effectiveness of problem management activities. Coordinate with Change Management, Release Management, and Configuration Management teams to ensure alignment and integration of problem management activities with other IT service management processes. Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and implement improvements in problem management processes and procedures. Provide guidance and support to junior problem management staff, fostering a culture of continuous improvement and knowledge sharing within the team. Stay current with industry trends, best practices, and technologies related to problem management and IT service management. Requirements: Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). Proven experience (4-5 years) in problem management or incident management roles within a corporate IT environment, with a strong understanding of IT service management principles and methodologies. Technical proficiency in conducting root cause analysis (RCA) and problem resolution across IT infrastructure, applications, and services. Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) and familiarity with ITIL framework. Strong analytical and problem-solving skills, with the ability to effectively prioritize and manage multiple problems and projects simultaneously. Excellent communication and interpersonal skills, with the ability to collaborate effectively at all organizational levels. ITIL Foundation certification or higher-level ITIL certifications preferred. Experience in managing problem management processes in a complex organizational environment.

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. We are seeking a dedicated Platinum Support Manager (PSM) to backfill a current vacancy. This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities Build and maintain strong relationships with key business and technical stakeholders across assigned accounts. Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership. Participate in customer-facing meetings, including Quarterly Business Reviews. Represent the customer’s voice internally to drive continuous improvement. Manage escalated issues in collaboration with the Escalation Manager. Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts Maintenance schedules Company events and communications Monitor and follow up on customer satisfaction through surveys, feedback, and post-mortem reviews. Share technical best practices and relevant updates with customers. Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience Strong organizational and communication skills. Ability to work effectively in a globally distributed team across time zones. Minimum of 5 years of experience in software technology, ideally in a support capacity. Familiarity with cloud-based environments, including SaaS and PaaS. Bachelor’s degree in an IT-related field or equivalent professional experience. Willingness to travel occasionally. Preferred Qualifications Salesforce Administrator 201 and/or Advanced Administrator 211 certifications. Project management experience. Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript). Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

About the Role: Grade Level (for internal use): 09 Segment : S&P Global Platts The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS) The Location : GURGAON Grade : 9A Shift Timings : 24*7 (Rotational Shifts) The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Impact : Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. Whats in it for you : Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities : Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required. Responding to logged service requests, account administration, software installations and general application and server administration. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns. Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners. Dealing with escalations in a timely manner to ensure issue is resolved to business partners expectations. Composing technical knowledge base documents to be used within the team. Working with external vendors to resolve service-related incidents. Connecting remotely to business partners computers to resolve issues. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call. What Were Looking For ( Basic Qualifications) : 3+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS 3+ years of experience in production support/ application support in 24/7 environment Previous Experience on Cloud Infrastructure 3+ years previous experience with Application releases andPatching. 3+ years previous experience supporting Webservers either Windows IIS Linux Apache or WebLogic Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer Microsoft Office Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Preferred Qualifications : Bachelors Degree or 3+ years of relevant API support, or software development experience in an agile software environment Apply ITIL best practices in Incident, Release, Problem, and Knowledge Management Working knowledge of monitoring (Nagios, Splunk etc.,) and deployment tools Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills Ability to adapt quickly to change, think on your feet, communicate positively and work proactively

The role requires strong leadership, strategic thinking, and the ability to drive innovation and efficiency within the technology department. It demands extensive experience in leading complex data center infrastructures, focusing on servers, SAN storage, high availability, disaster recovery, and hybrid environments, including data center operations and physical servers (blade and rack). Responsibilities include designing and testing backup strategies, maintaining documentation, ensuring compliance with regulations, and conducting product and vendor evaluations. Collaboration with various IT teams, the security team, and business stakeholders is essential The role includes setting up processes, prioritizing tasks, and defining KPIs for on role and offrole team members must have experience in managing large technical teams, coaching and motivating them. Required to lead IT infrastructure audits, oversee IT projects, and implement ITIL service management solutions. Managing vendor relationships and handling budgets (CAPEX and OPEX) are crucial. The focus is on saving costs and using technology and personnel efficiently. Data Centre Management Person should have extensive experience in leading data center infrastructure for complex organizations, specialize in automation, SAN storage, high availability, and disaster recovery design. Manage hybrid environments that encompass data center operations, cloud technologies like VMWare and Azure, and physical servers, including blade and rack servers. Drive the organization's hybrid cloud strategy by designing and implementing innovative server systems, networks, storage, and security infrastructure. Research and analyze new technologies and services, collaborating with external vendors, partners, and suppliers to identify solutions that add business value. Provide technical and critical data analysis, preparing project plans that align with business objectives. And lead and support data center virtualization, service delivery, automation, and implementation, leveraging in-depth understanding of computer software, hardware, and networks. Oversee the daily operations of data centers and virtual environments, ensuring uninterrupted business continuity. Guide the respective team in resolving issues and monitoring capacity utilization, making resources available to meet demand. As the architect of hybrid cloud infrastructure, continuously seek opportunities for technology platform consolidation, automation, cost savings, and service quality improvement. Role involves deep engagement in interconnecting resources and devices, as well as arranging physical and logical security workflows. Enterprise Databackup Developing Backup Strategies: Designing and implementing backup and recovery procedures to safeguard critical data. Conducting Regular Tests: Performing regular tests to verify that data can be successfully recovered in case of emergencies. Maintaining Documentation: Keeping accurate documentation of backup procedures and configurations. Collaborating with IT Teams: Working closely with IT teams and stakeholders to establish data retention and archival policies. Ensuring Compliance: Ensuring compliance with data privacy regulations and company policies. Optimizing Storage Solutions: Managing backup storage solutions and optimizing storage capacity. Team development Strong in setting process and Prioritization the tasks and activities. Ability to define KPIs and handled large teams to techies Coaches and builds a team, so that it is more effective at achieving the vision Motivates and inspires people within IT infra to engage and work as a team with the common goal Participates in monthly, quarterly, and annually reviews with function head and own team Take the lead in the selection process to identify the right talent for various positions within the team Identifies and creates development opportunities, enhanced domain knowledge, and technical expertise for team members Other mandatory skills Lead IT infrastructure audits, interact with internal teams and auditors, ensure standards are maintained, and resolve auditor queries. Oversee IT infrastructure projects, acting as PMO to track, monitor, execute, and close projects. Utilize ITIL service management background to implement configuration, change, and incident management solutions, along with best practices for capacity, performance, and disaster recovery. Conduct product and vendor evaluations to ensure top-notch technologies and partners. Manage strategic vendor relationships and assist in IT procurement negotiations. Regularly review and audit the performance of system integrators, vendors, partners, and OEMs. Collaborate with the security team to deploy secure IT infrastructure for enterprise and customer projects. Manage CAPEX and OPEX budgets, forecast spending, and efficiently handle software licenses within budget constraints. Control costs and monitor dynamic IT infrastructure, including cloud servers, SAAS services, and DC power. Focus on cost-saving measures and efficient use of technology and personnel Roles and Responsibilities 3

We are seeking a dynamic Workday Integration Specialist with strong Workday functional knowledge to join our People Tech team. This role bridges the gap between business and technology, combining Workday integration expertise with hands-on configuration and functional support across key HR modules. The ideal candidate will contribute to both the strategic and operational aspects of our HR technology landscape, helping implement seamless integrations, manage Workday configuration, and support application lifecycle needs in collaboration with global HRIS, infrastructure, and IT operations teams. Key Responsibilities: Integration & Configuration Troubleshoot and maintain Workday integrations using EIB, PECI/PICOF, Workday Studio and ensure successful execution of scheduled and event-driven integrations. Troubleshoot functional issues reported on Workday modules including HCM, Time & Absence, Payroll, Compensation, and Talent. Manage the integration lifecycle in accordance with SDLC standards and best practices. Functional & Business Support Collaborate with HR and business stakeholders to deliver training, user support, and documentation for business users. Partner with Cyber-security to ensure security compliance as per industry standards. Engage with stakeholders and configuration item (CI) owners to ensure CMDB accuracy and compliance. Reporting & Analysis Troubleshoot custom and advanced Workday reports using RaaS, calculated fields. Interpret complex data into actionable business insights and management-level reporting. Monitor system health and proactively identify anomalies or inefficiencies. IT Operations & Governance Partner with infrastructure and development teams on patching, vulnerability remediation, and operational compliance. Support IAM and data privacy policies across Workday and related systems. Governance, Risk & Compliance Participate in internal audits and ensure adherence to ITIL processes (Incident, Change, Problem Management). Complete application risk assessments and support security/privacy documentation. Coordinate with vendors and Operational Resiliency teams for disaster recovery (DR) planning and service impact assessments. Execute tasks as per IAM procedures including user access reviews and entitlements management. Manage patching and remediation plans in collaboration with infrastructure and security teams. Report and manage non-compliance situations; support audit issue resolution and tracking. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualification 5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Bachelor s degree in Computer Science, Information Systems, HR Technology, or a related field. 6+ years of experience with Workday, including both integration and functional support. Hands-on experience with EIB, Studio, PECI/PICOF and Workday Reports. Strong understanding of IT operations, GRC practices, and SDLC methodology. Familiarity with configuration management, CMDB tools, and ITIL processes. Strong analytical, communication, and cross-functional collaboration skills. Workday certification(s) in Integration, HCM, or Reporting. Experience working in a global, enterprise-scale HRIS or IT environment. Knowledge of data privacy regulations (e.g., GDPR) and risk management practices. Exposure to tools such as ServiceNow, Qualys, and data privacy platforms.

Se Database Engineering manages our databases with a goal to deliver secure, scalable and resilient infrastructure and software deployment capability for global solutions. Provide administration and support expertise for Mastercard s Commercial Application Database environments. Provide a robust, scalable and high-performance production environment working with system engineers, database developers and other database administrators. Role In managing Mastercard s Commercial Application databases the Senior Platform Engineer must be highly experienced in database backup and recovery, performance tuning, and high availability configuration. Database technologies include (but are not limited to): Oracle, PostgreSQL, NoSQL [added advantage]. The ideal candidate should have experience in more than one database technology. Forward thinking infrastructure automation and scripting skills. Leads in managing client s expectations and communicates proactively. Requires little supervision while identifying tasks associated with responsibilities Collaborates with other DBAs, participates in internal projects and leads some initiatives. Provide DBA suggestions and input on direction for database domain strategy. Guides and provides direction for use of best practices and application database solutions to Mastercard s development teams. About You Strong experience in working with RDBMS and NoSQL database technologies as a DBA. Strong experience in configuring, patching, upgrading, and optimizing database software and related products. Strong experience in security, backup/recovery, architecture, networking, and administration for database disciplines. Participates and/or assists the team in the development, maintenance, testing, implementation, and support of assigned database technologies and associated software products. Proactively monitor and troubleshoot database issues escalated by the business team and internal monitoring in a timely manner with strong skills to drive to root cause and remediation of issues. Understand database security topics including database users, roles, and privileges. Understanding of cloud concepts including database administration activities in cloud solutions a plus. Partners with technology teams and customers to understand business needs and can communicate solutions in business terms with mentoring. Intermediate to strong performance and tuning skills with the ability to identify, respond and resolve database performance issues; communicates database performance resolution to technical teams. Successfully follow change management, problem management and incident management processes and procedures. Strong written and verbal communication skills to promote Database Engineering in support of sound database structures, data governance, standards, and procedures to internal and external teams. Strong documentation skills to contribute to Database Engineering processes and procedures. Recommends and implements business and process improvements to facilitate optimal performance and/or efficiencies. Ability to proactively plan and coordinate larger technical efforts within the database team and with external technology teams. Ability to contribute to Mastercard best practices in planning, coordinating, implementing, and maintaining database solutions. Ability to train and mentor junior members of the team. Communicate, collaborate, and work effectively in a global environment. Ability to be on-call after hours and weekends. Education (preferred): Bachelor s Degree in Information systems or equivalent experience. **Desirable Knowledge/Experience** Experience in database replication technologies e.g. Oracle GoldenGate, a plus. Experience working on cloud-hosted services a plus. Database Technologies Include (not limited to): Oracle, Postgres, MongoDB. The ideal candidate should have experience in both RDBMS and NoSQL database technologies

Our Purpose Title and Summary Senior Platform Engineer Senior Platform Engineer Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Database Engineering manages our databases with a goal to deliver secure, scalable and resilient infrastructure and software deployment capability for global solutions. Provide administration and support expertise for Mastercard s Commercial Application Database environments. Provide a robust, scalable and high-performance production environment working with system engineers, database developers and other database administrators. Role In managing Mastercard s Commercial Application databases the Senior Platform Engineer must be highly experienced in database backup and recovery, performance tuning, and high availability configuration. Database technologies include (but are not limited to): Oracle, PostgreSQL, NoSQL [added advantage]. The ideal candidate should have experience in more than one database technology. Forward thinking infrastructure automation and scripting skills. Leads in managing client s expectations and communicates proactively. Requires little supervision while identifying tasks associated with responsibilities Collaborates with other DBAs, participates in internal projects and leads some initiatives. Provide DBA suggestions and input on direction for database domain strategy. Guides and provides direction for use of best practices and application database solutions to Mastercard s development teams. About You Strong experience in working with RDBMS and NoSQL database technologies as a DBA. Strong experience in configuring, patching, upgrading, and optimizing database software and related products. Strong experience in security, backup/recovery, architecture, networking, and administration for database disciplines. Participates and/or assists the team in the development, maintenance, testing, implementation, and support of assigned database technologies and associated software products. Proactively monitor and troubleshoot database issues escalated by the business team and internal monitoring in a timely manner with strong skills to drive to root cause and remediation of issues. Understand database security topics including database users, roles, and privileges. Understanding of cloud concepts including database administration activities in cloud solutions a plus. Partners with technology teams and customers to understand business needs and can communicate solutions in business terms with mentoring. Intermediate to strong performance and tuning skills with the ability to identify, respond and resolve database performance issues; communicates database performance resolution to technical teams. Successfully follow change management, problem management and incident management processes and procedures. Strong written and verbal communication skills to promote Database Engineering in support of sound database structures, data governance, standards, and procedures to internal and external teams. Strong documentation skills to contribute to Database Engineering processes and procedures. Recommends and implements business and process improvements to facilitate optimal performance and/or efficiencies. Ability to proactively plan and coordinate larger technical efforts within the database team and with external technology teams. Ability to contribute to Mastercard best practices in planning, coordinating, implementing, and maintaining database solutions. Ability to train and mentor junior members of the team. Communicate, collaborate, and work effectively in a global environment. Ability to be on-call after hours and weekends. Education (preferred): Bachelor s Degree in Information systems or equivalent experience. **Desirable Knowledge/Experience** Experience in database replication technologies e.g. Oracle GoldenGate, a plus. Experience working on cloud-hosted services a plus. Database Technologies Include (not limited to): Oracle, Postgres, MongoDB. The ideal candidate should have experience in both RDBMS and NoSQL database technologies

Title Senior Analyst Programmer- Platform Engineering Department FIL India Technology - ISS Tech Location Gurgaon, India Level 3 We re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our ISS team and feel like you re part of something bigger. About your team Investment Management Technology provides systems development, implementation and support services for our global Investment Management division. We support Fund Managers, Research Analysts and Traders in all of our international locations, including London, Hong Kong, Ireland & Tokyo. About your role CRD delivery team needs highly motivated self-driven Analyst Programmer to provide Platform Support. The CRD platform consists of the Charles River product, CRD Integration Layer, PaaS and Kubernetes Services. CRD Platform is Fidelity s core trading platform, used by Portfolio Managers, Traders, Compliance and Post Trade. The core elements of the role are as follows: Platform Engineering - Primary objective of platform engineering is to focus on future planning and design of platform to maintain long term sustainability and supportability. Non-Production Incident management - Troubleshoot non-production issues and find root cause through analysis. Non-Production Support & Operations - Perform routine operational tasks such as critical batch monitoring, morning checks on application s readiness for business use, health check reports, maintenance etc Problem management & Change management - Identify and drive the changes required to bring stability on non-prod environments; Participate in Application releases, Infrastructure changes, Preventive maintenance activities like DR role swaps. About you Seasoned IT software delivery professional with an experience of 5+ years of relevant industry experience in supporting IT applications. Hands on experience on Unix scripting, Oracle & SQLServer, scheduling tools - Autosys and Control-M, IBM MQ, Kubernetes and Python. Understanding of DevOps concepts, Jenkins, Urban Deploy, JIRA and Power BI. Knowlege of Financial Domain (Investment Banking / Wealth Management) and understanding of Fixed Income and Equity Trading, Trade flow and Fund Management and FIX connectivity and infrastructure. Feel rewarded

. The Senior Operations Analyst serves as a key technical leader within the IT support team, responsible for efficiently diagnosing, prioritizing, and coordinating the resolution of technical incidents. This role should apply expert engineering methodologies in one or more engineering areas. This role involves acting as an escalation point for high-impact issues and drive accountability of ticket resolution & fixes of patterns with domain leads. The operations analyst also contributes to continuous improvement initiatives by analyzing incident patterns by leveraging cross-domain data and tools to identify root cause, developing best practices, and optimizing processes. Interfaces with key engineering and peer operations organization leads. This role should act in compliance with industry and Company technical requirements, standards, policies and procedures. The ideal candidate will provide technical leadership to junior Engineers in the project. Job Description Core Responsibilities: Advanced Incident RCA and Management: Support & coordinate RCA and resolution of high-impact technical incidents. Track escalation from frontline support teams. Visibility into Ticket Volumes & SLA adherence Technical Troubleshooting and Root Cause Analysis: Perform diagnostics and root cause analysis on critical issues involving hardware, software, networks, and systems. Drive implementation of temporary or permanent solutions to maintain service continuity in partnership with core engineering teams Work alongside engineering and operations teams to identify long-term fixes. Collaboration and Stakeholder Communication: Faster implementation of root cause fixes and reduction in manual workarounds Clearly communicate incident status, impact, and resolution plans to stakeholders, including technical and executive audiences. Strong communication and collaboration skills. Experience working in a global delivery model with offshore and remote teams. Ability to manage handoffs effectively in a follow-the-sun support model. Proficiency in collaboration tools (e. g. , Microsoft Teams, Slack, Confluence) for seamless communication. Process Improvement and Optimization: Analyze incident data to identify trends, recurring issues, and areas for improvement. Develop and enhance triage processes, workflows, and standard operating procedures (SOPs). Implement proactive measures to reduce incident frequency and impact. Monitoring and Reporting: Single pane of glass that provides end-end issue visibility of issues to the stakeholders Generate detailed reports on incident metrics, response times, and resolution outcomes. Scorecards/Dashboard to track quality and Journey experience improvements Documentation and Knowledge Sharing: Maintain comprehensive and accurate documentation of incidents, resolutions, and best practices. Contribute to knowledge base updates to support efficient incident management and troubleshooting. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering. Consistent exercise of independent judgment and discretion in matters of significance. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 7-10 Years

In our always on world, we believe it s essential to have a genuine connection with the work you do. Due to continuous growth, CommScope is looking to hire Analyst, IT Service Desk to be based at our site in Hyderabad . The Analyst, IT Help Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. How Youll Help Us Connect the World: Delivering 24x7x365 IT support, working in rotating shifts. Diagnose and troubleshoot hardware, software, network, and application-related issues. Manage user accounts, permissions, and access control. Leverage ITIL best practices to ensure smooth incident and request management. Utilize Service Desk tools like ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking. Document service requests, applied fixes, and resolutions in the ticketing system. Support critical incidents, automation initiatives, and process improvements. Assist with onboarding new users, training, and Service Desk knowledge management. Participate in problem management, audits, reporting, and quality control efforts. Ensure customer satisfaction through effective communication and problem-solving. Required Qualifications for Consideration: Bachelor s Degree: Preferably with 3+ years of experience in IT support or help desk environments. Experience in IT troubleshooting (hardware, software, networking, mobile devices). Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar). Strong communication skills, critical thinking, and customer-focused problem-solving. Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools. ITIL Foundation certification (preferred) and experience following ITIL best practices. Ability to work independently and collaboratively in a global IT support team. Flexible shift rotations to maintain 24x7x365 service coverage. You Will Excite Us If You Have: Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills and excellent communication. What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https: / / jobs.commscope.com / content / How-We-Hire / ?locale=en_US

Grow with us About this opportunity! The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation. Responsibility and Tasks: General : Handle and resolve Customer issues & Provide dedicated support Deliver results & meet customer expectations Handle Software Update Management (SUM) Handle Customers and internal Stakeholders from Technical perspective Operational : Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority. Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed. Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases. Available to handle customer technical queries all the time and ensure timely response. Make constant efforts to be updated on relevant technical skills. Participate in Project activities and involve as needed. Take handover from Project and ensure all the check points completed. Customer Specific : Good Working Relationship with Customer and Working groups Take part in Operational review meetings as and when required Understand and get updated on solution deployed in customer network Make customer aware on product Life cycle i.e. HW or SW Interface with customer for planned activities in network as needed Business Related : Provide technical support to Service delivery Manager in all respect Participate and contribute during pre-sales engagement activities, if needed Understanding of the contractual obligation for support delivery Ensure that KPIs are met according to SLA Position Qualifications Education Qualification & Years of Experience Education: BE/B Tech or equivalent Min years of experience: 8-10 Years Skill Experience Experience on working in 4G & 5G Packet Core is must. Following applications/functions are considered to be part of Packet Core : MME/AMF/SMF/PCC EPG/Packet Gateway SAPC/CCPC/5G Policy Controller An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units Should able do tracing and complex logs analysis for Packet Core Nodes (4G & 5G) Exposure to any of the following Cloud Core applications/environment is desired CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function) OpenStack (CEE), Kubernetes (CCD), IP Routing, IMS Strong technical skill should be exhibited when dealing with customer issues. Should have worked in a Support function earlier Past experience with Ericsson will be preferred Good knowledge of 3GPP in 5G Packet Core Primary country and city: India (IN) || Gurgaon Req ID: 768242

Client: Societe generale Roles : L2 & L3 Experience : 5- 7 Years & 7-9 Years Skills : Citrix Admin + Net Scaler Location : Bangalore Budget Citrix L3(7-9 Yrs) 15LPA/16LPA Citrix L2(5-7 Yrs) 9LPA/10LPA Specialist Systems Engineer - Citrix Administrator Responsible for handling Incident and Request Management. Participate in Change and Problem Management Monitor the infra proactively and fix it even before users report it. Provide support for L1 engineers for incident investigation, diagnosis and resolution. Ensure resolution of most of the incidents and service requests. Provide input to Level 3/4 for problem management and resolution of major or elevated incidents. Provide required inputs to stakeholders involved in case of critical incidents like outages. Raise change requests where required. Implement Standard and minor changes. Ensure ITIL compliance for all incidents and service calls Ensure KPI compliance for all incidents and service calls Adhere to documented notification and escalation process Communicate to the customer while responding to a case and after resolution of the case. Participate in regular reviews with the team leads Update daily reports and checklists as defined. Create and update documentation Daily health checks on the Citrix environment to ensure service availability Administration of XenApp 7.15 and above Support Virtual Desktop Infrastructure hosted on XenDesktop Maintain Citrix XenApp, VDIs and other core Citrix Components Administration of Ivanti User Workspace Manager. Application installation, publication in CITRIX environnent Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools. Basic Troubleshooting of Windows Server 2012 and 2016 Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks Sl. No Vendor Name Candidate First Name Candidate Last Name Contact Number Skill Monthly PO Rate in INR Candidate Current location Notice Period Interview status- completed/ awaited Feedback pending/ rejected/ shortlisted. Comments

Position: Senior Manager Location: Noida Experience: 4.58 Years Qualification: B.TechProject Role: Senior Manager Open Positions: 1Job Role We are seeking a results-driven Senior Manager to lead solution architecture and automation initiatives, ensure SLA compliance, and guide operational excellence. This role involves working closely with internal teams and stakeholders to deliver high-quality service, manage escalations, and foster a culture of continuous improvement.\u2705 Must-Have Skills Proficiency in WorkBlaze for operational and team performance management Strong background in solution architecture and requirement gathering Expertise in incident and problem management, including L3 support escalation handling Proven ability to maintain quality standards and ensure SLA compliance Experience in team coaching, training, and knowledge management Customer-first mindset with a focus on CSAT (Customer Satisfaction) and FCR (First Contact Resolution)

Specialist Systems Engineer - Citrix Administrator Responsible for handling Incident and Request Management. Participate in Change and Problem Management Monitor the infra proactively and fix it even before users report it. Provide support for L1 engineers for incident investigation, diagnosis and resolution. Ensure resolution of most of the incidents and service requests. Provide input to Level 3/4 for problem management and resolution of major or elevated incidents. Provide required inputs to stakeholders involved in case of critical incidents like outages. Raise change requests where required. Implement Standard and minor changes. Ensure ITIL compliance for all incidents and service calls Ensure KPI compliance for all incidents and service calls Adhere to documented notification and escalation process Communicate to the customer while responding to a case and after resolution of the case. Participate in regular reviews with the team leads Update daily reports and checklists as defined. Create and update documentation Daily health checks on the Citrix environment to ensure service availability Administration of XenApp 7.15 and above Support Virtual Desktop Infrastructure hosted on XenDesktop Maintain Citrix XenApp, VDIs and other core Citrix Components Administration of Ivanti User Workspace Manager. Application installation, publication in CITRIX environnent Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools. Basic Troubleshooting of Windows Server 2012 and 2016 Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

Specialist Systems Engineer - Citrix Administrator Missions Responsible for handling Incident and Request Management. Participate in Change and Problem Management Monitor the infra proactively and fix it even before users report it. Provide support for L1 engineers for incident investigation, diagnosis and resolution. Ensure resolution of most of the incidents and service requests. Provide input to Level 3/4 for problem management and resolution of major or elevated incidents. Provide required inputs to stakeholders involved in case of critical incidents like outages. Raise change requests where required. Implement Standard and minor changes. Ensure ITIL compliance for all incidents and service calls Ensure KPI compliance for all incidents and service calls Adhere to documented notification and escalation process Communicate to the customer while responding to a case and after resolution of the case. Participate in regular reviews with the team leads Update daily reports and checklists as defined. Create and update documentation Daily health checks on the Citrix environment to ensure service availability Administration of XenApp 7.15 and above Support Virtual Desktop Infrastructure hosted on XenDesktop Maintain Citrix XenApp, VDIs and other core Citrix Components Administration of Ivanti User Workspace Manager. Application installation, publication in CITRIX environnent Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools. Basic Troubleshooting of Windows Server 2012 and 2016 Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

Service Desk Analyst Gurgaon, Haryana, India Responsible for delivering high-quality service that improves the overall colleague experience Provide support for IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved Contribute to the continual improvement of service delivery across all channels of colleague communication What you ll be DOING What will your essential responsibilities include? Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement Act as a point of contact for colleague issues through phone, chat, email, and portal, providing exceptional service in all colleague interactions Supply first-line IT support for all AXAXL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc Perform assessment, triage, research, and resolution of basic incidents and requests Engage other Service Desk resources or appropriate second and third-level service resources to resolve incidents beyond scope of ability or responsibility Make sure incidents and requests are accurately logged, assigned, tracked, and responded to promptly, in line with agreed SLAs; provision of timely communications and maintenance of ownership until closure Take ownership of colleague issues and follow up on the status of issues on behalf of the colleague, communicating progress promptly Communicate with the Colleague Care team where necessary to make sure that escalated issues have proper attention and visibility Create a positive colleague support experience and build robust colleague relationships through listening intently to understand the problem, ensuring timely resolution or escalation, communicating promptly on progress, and handling colleagues with a consummately professional attitude Identify service improvement opportunities for key service management stakeholders Work with Incident and Problem management teams on individual proactive and reactive issues as necessary Grow general knowledge of IT and business systems, increasing ability to resolve issues on first contact Mentor junior analysts and assist in the training of new analysts Manage content in the Knowledge Management system You will report to the Team lead What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Outstanding customer service skills and a customer first mentality are a must Advanced knowledge of IT principles and most supported systems and basic understanding of less commonly used systems Subject matter ability in multiple areas of support Robust technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies Excellent verbal and written communication skills and telephone manners Ability to build Robust relationships with key stakeholders across the organization Ability to think logically to analyze, troubleshoot and resolve complex issues Must be professional, courteous, and enjoy working with people; critical thinking, creativity, and resilient judgment are expected Robust interpersonal skills and the ability to work within a team Ability to work in a fast-paced, high-pressure work environment Robust ability to multi-task and work on tasks and projects while being interrupted by colleagues requesting support; ability to constantly re-prioritize tasks is a must Bachelors degree or relevant experience required ITIL Foundations Certification a plus Additional international language capability is a plus Desired Skills and Abilities: Supervisor is Regional Colleague Services Manager, with operational oversight and instruction provided by Service Desk Team Lead Ability to build effective working relationships across all areas of the business and IT Cooperation and collaboration with peers to jointly improve the way service is delivered Collaboration with Service Managers and Service Control to identify service improvement opportunities Ongoing interaction with Colleague Care on escalations, end-to-end ticket ownership, and overall process improvement Achievement of standard service levels, both individually and as part of a team Make sure personal interactions deliver outstanding colleague satisfaction as demonstrated through high colleague satisfaction survey results Respond to colleague contacts and escalations within agreed timelines Illustrate incremental increase in baseline SLA adherence and first-line resolution rate Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Business Analyst Bengaluru/Gurgaon, India The Analyst will bridge the gap between business and IT by being able to communicate effectively with all stakeholders Analyst will be responsible for supporting an application or multiple applications within a Delivery Team (or at times a answer Delivery Center) and her/his core responsibilities include eliciting and documenting both business, functional, non-functional and technical requirements, supporting quality assurance testing and UAT, and triaging incoming issues, defects, and enhancement requests Analysts will also support projects that impact the application(s) s/he supports What you ll be DOING What will your essential responsibilities include? Collect, challenge, facilitate and document business requirements as well as define business specifications and requirements Make configuration changes to core products in support of meeting business requirements Validate the overall IT solution to make sure alignment to business requirements, review requirements and/or specifications with the development and test teams to make sure understanding Perform Root Cause Analysis in support of Problem Management and support operational tasks Perform deliverable reviews and manage measurement of deliverable quality Collaborate with Transformation & Change Delivery process resources to requirements and answer fit into the process flow and do not create gaps and/or breakages Help identify how requirements can help make the process more efficient You will report to the Analyst Lead What you will BRING We re looking for someone who has these abilities and skills: Ability to understand general business requirements and implement corresponding technical solutions Full technical knowledge of all phases of applications systems analysis Ability to work with data and complex systems Familiarity with the Genius insurance application preferred Experience in an insurance or technology field Experience with multiple SDLC methodologies, particularly Agile principles Must have familiarity with Analyst methodologies e g Use Cases; Business Rule Development; User Interface Specs; Functional Specs Must possess excellent interpersonal skills, robust communication skills (written and verbal), and be team oriented Must be detail conscious, technically motivated, creative, and user oriented Able to determine and communicate impacts of system functionality and technical approach on performance, scalability and maintainability Ability to manage ambiguity and create accurate project estimates Accurately quantifies project specific risks through the project lifecycle Ability to present information in an influencing manner to leadership and all business stakeholders Stakeholder management Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales Adaptable to new/different strategies, programs, technologies, practices, cultures, etc Comfortable with change, able to easily make transitions Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a robust and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward At AXA XL we are happy to talk flexible working We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role Talk to us about how we can make flexibility work for you Learn more at axaxl com Corporate Responsibility At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world s most complex problems From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact Our Future - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group s purpose to Act for human progress by protecting what matters Climate: We re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world Water: We re developing water resilience where it is and will be needed most Financial resilience: We re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our Hearts in Action programs For more information, please see the Corporate Responsibility section on our website What we OFFER Inclusion At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, while creating an inclusive culture where everyone can bring their full selves to work and can reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, race/ethnicity, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far-reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Role Summary The Problem Manager is responsible for identifying, analyzing and managing problems within the IT environment to minimize the adverse impact of incidents and ensure the root causes are addressed. This role focuses on both reactive and proactive problem management, ensuring long-term stability and continuous improvement of IT services. Key Responsibilities Problem Management Manage the lifecycle of all problems from identification to root cause analysis and resolution. Lead problem investigations by coordinating with relevant technical teams and stakeholders. Develop and maintain known error records and the Known Error Database (KEDB). Ensure that recurring incidents are identified and that root causes are eliminated. Conduct trend analysis to detect patterns and proactively prevent incidents. Process Management - Define and maintain the Problem Management process, ensuring alignment with ITIL best practices. Drive continuous improvement of the problem management process, tools and practices. Ensure problem records are accurately maintained in the ITSM tool with proper categorization and documentation. Collaboration and Communication - Act as a liaison between service desk, technical teams and change management to ensure effective incident and problem coordination. Facilitate Problem Review and Root Cause Analysis (RCA) meetings. Communicate problem status, actions and resolution to stakeholders and impacted users. Provide input to the Change Advisory Board (CAB) when problems require changes. Reporting and Metrics Produce regular problem management reports including KPIs such as problem resolution time, root cause found rate, recurring incident reduction, etc. Provide input into service reviews with Vendors/Managed Service Partners/Internal teams. Track problem trends to inform service improvement initiatives. Required Skills and Qualifications Bachelors degree in IT, Computer Science, or related field (or equivalent experience). Proven experience (8–10 years) in IT Service Management with a focus on Problem Management. Strong knowledge of ITIL v3/v4 framework; ITIL Foundation certification required (Practitioner or Intermediate preferred). Experience with ITSM tools such as ServiceDesk, ServiceNow, BMC Remedy etc. Excellent analytical, problem-solving and root cause analysis skills. Strong communication and stakeholder management abilities. Ability to prioritize, work independently, and manage multiple problems concurrently. Preferred Qualifications Experience in large enterprise IT environments or managed service provider settings. Knowledge of related processes (Incident Management, Change Management, Configuration Management). Technical background or understanding of infrastructure, applications and service architecture. Key Performance Indicators (KPIs) Number of recurring incidents reduced. Time to detection & resolution for problems - MTTD & MTTR % of problems with root cause identified. Number of proactive problems raised. Stakeholder satisfaction scores related to Problem Management.

Overview Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications * Good exposure to security vulnerabilities Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed. Responsibilities Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. * Good exposure to security vulnerabilities Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications * Good exposure to security vulnerabilities Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed.

Overview Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed. Responsibilities Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed. Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed.

Overview 2 roles - Presales solution engineers Responsibilities known as a " Presales Consultant," "Sales Consultant," or “Sales Engineer” the Solution Consultant is responsible for leading the solution evaluation throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience. You will be responsible for developing innovative demonstrations and proof of concepts to prove the value of Salesforce solutions within the context of our customers needs. You will have a proven track record of building innovative multi-product solutions that co-exist with our customers existing environments. Being able to translate our customers business goals into a working demonstrable vision will be a key skill. Your Responsibilities To develop and present innovative customer solutions to key decision makers to address their business issues and needs whilst showing business value Coordinate and own the entire solution cycle through close collaboration with other Salesforce product teams. Industry experience, incorporating and developing a point of view based on Salesforce’s (or similar) solutions. To fully understand and clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives. Develop new go to market propositions that reflect changing market demands. Such as how AI can benefit our industries. Display initiative, and self-motivation while delivering high-quality results along with meeting all expectations for both internal and external customers. Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Personality Attributes/Experience Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). This role is within our Automotive sector to help to lead UK OEM and Retailer organisations to implement Digital Transformation strategies and deliver more success to their customers. An understanding of these industries is essential. Awareness of industry trends, challenges, and common business solutions in use for both Auto OEMs and retailers. Track record of solution engineering, consultancy, or delivery for an enterprise software solution organisation that works within the Auto industry. We are open to a variety of backgrounds for the role. Solid oral, written, presentation and interpersonal communication and relationship skills. Proven time management skills in a dynamic team environment. Ability to work as part of a team to solve problems in multifaceted, energizing environments. Inquisitive, practical and passionate about technology and sharing knowledge. Likes to be the first to know something and to understand why and how things happen. Good at searching out information and experimenting likes to concentrate on a particular topic and solve puzzles. Good at explaining ideas and finding ways to keep people’s attention. Willing and able to travel as needed. hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience. Responsibilities As the ServiceNow Presales Solution Consultant, you will lead sal es and business development initiatives, uncovering new opportunities for ServiceNow solutions. Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs. Partner with sales teams to define and present ServiceNow solutions to potential clients. Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master’s or Bachelor’s degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new technology and training end-users for smooth transitions. Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams. Preferred CertificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Responsibilities Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Job Summary We are looking for a motivatedSenior Professional Services Engineerto join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide Level 4support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – On Command Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies); Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snap Mirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning. A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault); Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks); Knowledge in ITIL methodologies: change, incident, problem and configuration management; Understanding of outsourcing/managed service and Cloud industry; ITIL Fundamentals certification (desirable); Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms; Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous; Experience in Linux System Administration Experience or Knowledge in other NetApp technologies like CVO, Storage GRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Data sense & Amazon FSxN for ONTAP would be highly regarded Working knowledge of hyperscalers – AWS, GCP, Azure. Good to have Associate or Expert level cloud certifications like AWS Certified Solutions Architect Associate/Professional, Google Associate Cloud Engineer or Professional Cloud Architect, Azure Administrator or Architect. Education Typically requires a minimum of 10 years of related experience with a bachelor’s degree, and preferably 12-14 years; or 8-10 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.