4444 Problem Management Jobs - Page 15

About The Role Skill required: Delivery - Financial Analysis Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.In todays business environment, growth isnt just about building value - it s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating modelone that s anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clientsby harnessing talent, data and intelligence to redefine their operating models.Design and implementation of tools and processes which enable the client to perform financial analysis of its statements. Involves the ability to assess materiality and volatility of financial statement line items and key metrics utilizing financial ratios to determine the financial health of the company. What are we looking for? Financial Services Knowledge on Wealth domain Advance Excel, Excel Macro, Power Query, SharePoint, Python Adaptable and flexible Problem-solving skills Ability to work well in a team Agility for quick learning Written and verbal communication, presentation skills Strong time management skills to handle multiple BAU tasks and project deliverables simultaneously Ability to interact independently with the client and clarify requirement Roles and Responsibilities: Collaborate with business teams to gather and understand reporting requirements Understanding of Wealth Domain and data management Responsible for maintaining and optimizing existing reports, along with handling ad hoc data requests based on assignment Assist in deploying dashboards and analytical tools from development to production environments Focused on generating and deliver recurring business reports for various stakeholders Develop or enhance automated reporting solutions Take ownership of the reports and deliver BAU reports on high priority and within defined SLAs Gather requirements for ad-hoc requests and deliver solutions that effectively address the client s needs Automate and Document reports, dashboards, and data dictionaries Qualification Any Graduation

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Autosys Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Project Role :Operations Engineer Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have Skills :Autosys AdministrationGood to Have Skills :No Technology SpecializationJob Requirements :Key Responsibilities :-Experienced in Job Scheduling and Monitoring of Jobs -Experience in working using Autosys GUI and CLI -Experience in Job Creation / Modification / Deletion -Troubleshooting with jobs schedule and agent related issues, Calendar creation and Maintenance -Responsible for Design and Implement the new batch jobs -Setting up of new day process jobs for various applications -Scheduling batch Jobs and testing it in the test Environments and migrate into Production Technical Experience :-Experience in Autosys agent Installation, Autosys Database Administration, patching and Autosys upgrade activities -Installation and configuring of Autosys/WCC and EEM applications -Candidate should have good experience in Autosys tool Administration and job migration -Candidate should have good knowledge on troubleshooting of Autosys tool issues -Strong knowledge and acceptance of Incident, Change and Problem Management -Help the Batch monitoring team to resolve the issues Professional Attributes :-Shell Scripting Knowledge -Performs troubleshooting and resolution of incidents and assists application developer team with troubleshooting as needed, interacts with software vendor for incident resolution -Knowledge on Autosys Tool Educational Qualification:-Bachelor Degree Qualification 15 years full time education

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : Network Infrastructures Minimum 7.5 year(s) of experience is required Educational Qualification : BE / B Tech / B. Sc or Diploma (8/ 9 years) in IT / Computer Science / Electronics & Telecommunications / Electronics Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. Your typical day will involve providing operational support, ensuring production systems and devices are online and available, and managing the delivery of IT services. Roles & Responsibilities- Responsible for Infrastructure Security Vulnerability management - Responsible for conducting security and standards audits in the Global network infrastructure. Being custodian of the main Compliance metrics, carrying out proactive tasks to mitigate recurring risks / issues that may impact them.- Lead the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services.- Conduct thorough analysis of current security measures in place and audit information security protocols to ensure compliance with external/internal policies and procedures- Perform compliance assessments, gap analysis based on industry standards and report on progress to senior management.- Collaborate with cross-functional teams to ensure the delivery of IT services meets client requirements and expectations.- Communicate effectively with stakeholders, including clients, vendors, and internal teams, to ensure the successful delivery of IT services. Professional & Technical Skills: - Must To Have Skills: Experience in Infrastructure Service Management.- Good To Have Skills: Experience in Network Infrastructures.- Strong understanding of IT service management principles and best practices.- Experience in incident management, problem management, change management, and service level management.- Experience in managing the delivery of IT services, including managing risk and ensuring client satisfaction.- Solid grasp of IT infrastructure, including network infrastructures, servers, storage, and databases. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management.- The ideal candidate will possess a strong educational background in information technology, computer science, or a related field, along with a proven track record of delivering impactful IT services.- This position is based at our Bengaluru office.- Working experience in network environments, CCNA certificate is a plus Qualification BE / B Tech / B. Sc or Diploma (8/ 9 years) in IT / Computer Science / Electronics & Telecommunications / Electronics

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools Administration Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process requirements.- Provide technical expertise and guidance to the development team.- Conduct regular code reviews and ensure adherence to coding standards.- Stay updated with the latest industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience with ServiceNow Tools Administration.- Hands-on experience in designing and implementing ITSM solutions.- Knowledge of ITIL framework and best practices. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Nagpur office.- A Bachelors Degree in Computer Science/IT/Engineering or related field is required. Qualification Bachelors Degree in Computer Science/IT/Engineering or related field

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve working with the ServiceNow platform, collaborating with cross-functional teams, and ensuring the successful implementation of ServiceNow tools and applications. Roles & Responsibilities:- Collaborate with cross-functional teams to define requirements and design applications using ServiceNow IT Service Management.- Ensure the successful implementation of ServiceNow tools and applications, including ServiceNow IT Service Management.- Provide technical expertise in ServiceNow tools administration and configuration.- Develop and maintain technical documentation related to ServiceNow tools and applications.- Stay updated with the latest advancements in ServiceNow tools and applications, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Service Management.- Good To Have Skills: Experience in ServiceNow tools administration.- Strong understanding of IT Service Management processes and best practices.- Experience in designing and implementing ServiceNow applications.- Experience in developing and maintaining technical documentation related to ServiceNow tools and applications. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow solutions.- This position is based at our Bengaluru office. Qualification Graduate

About The Role Job Title - Transformational Change Manager Management Level: 7-Manager Location: Bengaluru, BDC14A Must-have skills: Change Strategy Good to have skills: Cloud, AI Job Summary : Support the design, development and implementation of talent management programs Roles & Responsibilities: - Support the design, development and implementation of talent management programs. - Develop creative strategies, methodologies and tools during implementation. - Set direction for defining components of change strategy including organization architecture, strategy and change journey. - Research and prepare communications materials and provide recommendations on how to approach key business issues. - CF Transformation Change Hub Manager Corporate Functions include Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutionsthat power Accenture's people across industries and functions to keep our business leading in the New. - Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization. - About Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud and security. - Combining unmatched experience and specialized skills across more than 40 industries, the company offers Strategy and Consulting, Song (Interactive), Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. - With net revenues of $64 billion for 2023, their 774,000+ employees deliver on the promise of technology and human ingenuity every day, serving clients in more than 49 countries and over 200 cities. - Accenture embraces the power of change to create value and shared success for their clients, people, shareholders, partners and communities. - Accentures size and range enable it to offer tremendous opportunities for its people to grow and develop. - The foundation:Accenture is currently navigating a significant reinvention journey that has been underway for over two years now. - This transformation involves a range of strategic initiatives aimed at enhancing our operational efficiency, fostering innovation, and driving growth. - Each of these initiatives affects our workforce in various ways. - To effectively manage this change and support our people throughout the process, we are establishing a Transformational Change Hub. - This hub will serve as a centralized resource, providing guidance, tools, and support to help employees adapt to the evolving landscape. - By creating this hub, we aim to foster a culture of resilience and adaptability, enabling our employees to thrive amidst change while aligning with Accenture's strategic vision. - The work:Support all change management initiatives by creating and executing a comprehensive strategy customized for Accentures operations globally, which spans more than 774,000+ employees. - Assist in the planning, execution, and monitoring of change management projects, ensuring alignment with organizational objectives and timelines while identifying risks and developing mitigation strategies. - Collaborate with senior leadership and various stakeholders to ensure alignment on change... Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12 to 14 Years Educational Qualification: Minimum 15 Years of Education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in configuring and customizing ServiceNow applications- Knowledge of IT service management best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and understand business requirements.- Design and develop applications that align with business processes.- Implement solutions that enhance user experience and efficiency.- Conduct testing and troubleshooting to ensure application functionality.- Provide ongoing support and maintenance for developed applications. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow modules. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration Minimum 2 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Design and develop applications based on business requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical documentation for developed applications.- Conduct testing and debugging of applications.- Provide technical support and troubleshooting for application issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Performance Analytics.- Good To Have Skills: Experience with Servicenow Tools Administration.- Strong understanding of data analytics and visualization techniques.- Experience in designing and implementing ServiceNow solutions.- Knowledge of IT service management processes.- Familiarity with Agile development methodologies. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow Performance Analytics.- This position is based at our Bengaluru office.- An Engineering degree with ServiceNow Certification is required. Qualification Engineering with ServiceNow Certification

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Act as the ongoing interface between the client and the system or application.- Dedicate to quality and ensure client satisfaction.- Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in troubleshooting and resolving technical issues.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Bachelor degree

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the success of the project by leveraging your expertise in ServiceNow Software Asset Management (SAM) and collaborating with the team to deliver high-quality solutions. Your typical day will involve analyzing business needs, designing and implementing application solutions, and ensuring the smooth functioning of the applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business requirements.- Collaborate with stakeholders to gather and analyze business needs.- Create technical specifications and design documents.- Implement and configure applications using ServiceNow Software Asset Management (SAM). Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM) or Servicenow Custom Application Creation or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management- Good To Have Skills: Experience with IT Asset Management (ITAM) tools.- Strong understanding of IT asset management principles and best practices.- Experience in designing and implementing ServiceNow SAM solutions.- Knowledge of software licensing and compliance.- Familiarity with ITIL processes and frameworks. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Software Asset Management (SAM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient Service Desk Voice Support to clients.- Utilize French Language skills to assist French-speaking clients.- Maintain a high level of client satisfaction through effective communication.- Troubleshoot and resolve technical issues promptly and accurately.- Document and escalate complex issues to higher-level support for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language.- Strong understanding of IT service management principles.- Experience in troubleshooting software and hardware issues.- Knowledge of remote desktop applications and help desk software.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications align with organizational goals and user needs, while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with application design and development methodologies.- Ability to analyze and troubleshoot application issues effectively.- Familiarity with integration techniques and tools related to ServiceNow. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in discussions to refine application features and address any challenges that arise during the development process, contributing to a dynamic and collaborative work environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies.- Experience with integration of ServiceNow with other platforms.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with agile development practices. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will be at the forefront of designing, building, and configuring applications. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also be responsible for troubleshooting issues and providing guidance to team members, making your role crucial in delivering high-quality solutions that align with organizational goals. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Engage in continuous improvement initiatives to optimize application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application lifecycle management.- Ability to configure and customize ServiceNow modules.- Familiarity with scripting languages relevant to ServiceNow. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process requirements.- Implement best practices for application design and development.- Conduct testing and debugging to ensure application functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in customizing ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather requirements for application design.- Design and develop applications to meet business process and application requirements.- Ensure the applications meet the desired functionality and user experience.- Provide technical guidance and support to the development team.- Stay updated with the latest industry trends and best practices in application design. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management principles and best practices along with experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR) and ServiceNow IT Service Management- Experience in designing and developing applications using ServiceNow platform.- Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Configuration Management.- Experience in integrating ServiceNow with other systems and applications.- Good To Have Skills: Experience with ITIL framework.- Familiarity with Agile development methodologies.- Experience in working with cross-functional teams. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of ITIL framework- Experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of ITIL framework- Experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

L2 Splunk Admin - RTM, are responsible for collaborating and working with Airbus internal and external organizations to provide operational technical support to business and application teams. He or she should be able to drive the optimization, reliability, efficiency and availability of the RTM infrastructure in place with all assets, solutions and capabilities while working in a self-sufficient multi-disciplinary team environment and responsible for ITIL based support processes that include incident, change & Problem management tracking and support. Key Deliverables: Success will be measured in a variety of areas, including but not limited to: Deliver business value as per expected by the business owner Give a transparent information during the AGILE rituals (Remaining to do and issues encountered) and request help for support Consistently ensure the on-time delivery and quality (first-time-right) of the sprints Bring innovative cost effective solutions Achieve customer satisfaction Key Responsibilities : Take ownership and be available 24 X 7 in case of crisis management Perform trend analysis on the daily, weekly and monthly KPI reports to identify the potential risks and issues and guide the L1/L2 team to drive them under continuous improvement plans. Review the Business specific KPI dashboards and suggest value based improvements Review the Incident, problem and change report and Guide L2 and L1 teams for closures within the SLA / OLA. Perform the RCA and drive the actions identified for permanent resolution of the issues. Training actions report including delivery of training materials created Review the Knowledge articles and suggest improvement and updates periodically Perform periodic audits and participates in the system improvement audits and contribute to the continuous improvement strategy Collaborate and contribute to the sprint review/ Planning Escalation & complaint management on Incident/request & Crisis management Collaborate with the product owner and leadership for driving the future innovation Automate, stabilize and sustain the recurring tasks to drive the overall efficiency in the RTM run operations Knowledge & Skills: Science graduate with 5+ years of experience in Infrastructure monitoring with SPLUNK administration and integrations with multiple teams in matrix organization. Must Know (expert Level) Strong Sense of ownership of technical issues and proven capabilities in driving the complex issues to closure SPLUNK Infrastructure, deployment, integration and administration with certifications Kafka(Confluent flavor) Administration for the log management. Data onboarding using Kafka(Confluent flavor) Certified Redhat Linux administrator & strong understanding of the Windows OS Amazon : AWS EC2, S3, Route53 Expert in Scripting : Shell / Python Strong Understanding of Network DHCP / DNS / SSL DevOps : Git / Ansible / Jenkins JIRA/Confluence Authent. SAML/Oauth ITIL Methods for Incidents / Changes / Problem / Escalation Management Error & Performance Troubleshooting Methodology Excellent communication skills. I ntermediate Knowledge Agile ways of working ServiceNow Basic Knowledge JIRA/Confluence/VersionOne

JobDescriptionOwnership of theapplication production support for the IT applicationsLead ApplicationSupport L1&L2 across the applications from the end user perspectiveForm , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelinesOwn disasterrecovery of applications with close co-ordination with infra team Ensure expectedSLAs ,turned around time requirements linked to incidents ,changes ,problems inproductionManage theapplication deployment in productionLead andpriorities the application support teams work load Manage and Ownthe Problem Management Process Maintainapplication monitoring , performance tuning and testingProvide input tothe implementation ,backup and roll back planExperience range 3-6 yearsMust be good inverbal and written communicationsMust have priorsupport function background

Education: Bachelors Degree or equivalent experience in Information Technology, Information Systems, or related field. Nice to have Certification/Licenses : ITIL certified preferred Operating Mode: Work from office: All 5 days in a week. (Shift Flexible to work in US and UK shift) Experience: 5+ years working experience in a Service Management role, supporting global customer facing functions 5+ years experience working with a leading Case Management platform e.g., Salesforce Business Process definition, re-engineering, and improvement, KCS Knowledge process. ITIL Service Management, Service Management toolsets and portals. Supporting critical business units. Understanding of Service Improvement lifecycle, Excellent communication skills, up to and including Senior Manager level. Stakeholder management, Strong organisational skills. Ability to interpret complex business environments, issues and requirements. Ability to distil those business needs into clear system requirements. Customer-centric attitude.