4444 Problem Management Jobs - Page 14

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : ForgeRock Access Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Seeking an IAM professional with 6-7 years of experience, specializing in ForgeRock AM, ForgeRock IDM, and ForgeRock DS. Proficient in SSO, Federation (SAML, OAuth), troubleshooting, and production support. Roles and Responsibilities:- Install, configure, and maintain ForgeRock AM across various environments.- Provide production support, perform debugging, and resolve Priority 1 and 2 incidents.- Develop and enforce policies for SSO, Federation (SAML, OAuth, OpenID Connect), and MFA.- Perform root cause analysis (RCA) and propose problem management strategies.- Deliver service activity reports and ensure smooth IAM operations.- Collaborate with stakeholders for IAM integrations and continuous enhancements.Professional & Technical Skills: - Strong hands-on experience with ForgeRock AM, IDM, DS, and policy enforcement.- Deep understanding of SAML, OAuth, OpenID Connect, SOAP, and WS-Security.- Skilled in Java, JavaScript, and API development.- Proficient in LDAP, Windows Server, Linux/Unix, and application server environments.- Experienced in RCA, debugging, and resolving high-priority issues.- Proven ability to optimize IAM systems and provide effective break-fix support. Additional Information:- IAM or ForgeRock certifications are a plus.- Strong communication, problem-solving, and collaboration skills.- Willing to take on complex IAM challenges and support ongoing improvements. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, addressing any challenges that arise, and facilitating communication among stakeholders to drive project success. You will also oversee the implementation of best practices in application management, ensuring that the team adheres to established standards and methodologies while fostering an environment of continuous improvement and innovation. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Good To Have Skills: Experience with Service Integration and Management (SIAM).- Strong analytical and problem-solving skills to address critical incidents effectively.- Ability to manage stakeholder expectations and communicate effectively across teams.- Experience in implementing incident management processes and frameworks.- Familiarity with application lifecycle management and best practices. Additional Information:- The candidate should have minimum 5 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Critical Incident Manager to oversee and lead the management of high-severity incidents, ensuring swift resolution and minimal business impact. The ideal candidate will act as a Subject Matter Expert (SME) in Major Incident Management, possessing strong leadership, communication, and problem-solving skills. This role requires close collaboration with cross-functional teams and the ability to make key decisions under pressure. Experience in ITIL-based environments and familiarity with Service Integration and Management (SIAM) practices is highly desirable.Roles & Responsibilities:Act as a Subject Matter Expert (SME) for Critical/Major Incident Management processes.Lead, coordinate, and manage the incident management team to ensure performance and alignment with business objectives.Take ownership of team decisions, driving accountability and high standards.Collaborate with cross-functional teams (technical, business, and vendor) to resolve incidents swiftly and efficiently.Facilitate decision-making during incident bridges and drive the resolution process to conclusion.Provide innovative solutions to recurring problems both within the immediate team and across multiple teams.Facilitate training sessions, knowledge-sharing, and development plans to upskill team members.Monitor and analyze incident trends and performance metrics to proactively improve response strategies.Drive continual service improvement (CSI) initiatives and post-incident review (PIR) processes.Ensure proper documentation and adherence to SLAs, escalation paths, and governance protocols.Professional & Technical Skills: Must-Have Skills: 5+ years of hands-on experience in Critical / Major Incident Management.Proven ability to lead incident bridges, engage stakeholders, and drive resolution during high-pressure situations.Deep understanding of ITIL frameworks, particularly in incident, problem, and change management.Strong decision-making skills and the ability to remain composed under stress.Excellent verbal and written communication skills for engaging with stakeholders at all levels.Good-to-Have Skills: Knowledge and experience in Service Integration and Management (SIAM).Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or equivalent.Experience working in large-scale enterprise or multi-vendor environments. Additional Information:- The candidate should have minimum 5 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role CF Transformation Change Hub Senior Analyst/Analyst Management Level: 10-Senior Analyst/11-Analyst Location: Bengaluru, BDC14A/Gurugram, DDC1A Must-have skills: Change Management Initiatives About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, the company offers Strategy and Consulting, Song (Interactive), Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. With net revenues of $64 billion for 2023, their 774,000+ employees deliver on the promise of technology and human ingenuity every day, serving clients in more than 49 countries and over 200 cities. Accenture embraces the power of change to create value and shared success for their clients, people, shareholders, partners and communities. Accentures size and range enable it to offer tremendous opportunities for its people to grow and develop. The Foundation: Accenture is currently navigating a significant reinvention journey that has been underway for over two years now. This transformation involves a range of strategic initiatives aimed at enhancing our operational efficiency, fostering innovation, and driving growth. Each of these initiatives affects our workforce in various ways. To effectively manage this change and support our people throughout the process, we are establishing a Transformational Change Hub. This hub will serve as a centralized resource, providing guidance, tools, and support to help employees adapt to the evolving landscape. By creating this hub, we aim to foster a culture of resilience and adaptability, enabling our employees to thrive amidst change while aligning with Accenture's strategic vision. The work: Support all change management initiatives by creating and executing a comprehensive strategy customized for Accentures operations globally, which spans more than 774,000+ employees. Assist in the planning, execution, and monitoring of change management projects, ensuring alignment with organizational objectives and timelines while identifying risks and developing mitigation strategies. Collaborate with senior leadership and various stakeholders to ensure alignment on change management goals and objectives, ultimately enhancing employee and client satisfaction. Lead the development and execution of effective communication, training, and coaching programs to equip employees with essential skills and knowledge. Define key performance indicators (KPIs) to measure the success of change management initiatives and report progress to leadership. Implement best practices in change management to continuously improve the effectiveness of the function. Sustain Accentures culture and values, particularly stewardship. Qualification Good to have skills: Cloud, AI Corporate Functions include Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutionsthat power Accenture's people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to address system malfunctions.- Develop and implement strategies to enhance system performance.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework for incident and problem management.- Hands-on experience with ticketing systems for issue tracking. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Employee Services - Data Analysis Reporting Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsAs a Delivery Lead, you will be accountable for overseeing the end-to-end delivery of standard and ad-hoc reports within and outside client systems (e.g., Workday). You will manage a team of reporting professionals, ensuring timely, accurate, and high-quality deliverables. The role requires a blend of leadership, client management, and strong hands-on technical skills in tools like Excel and MIS Reporting. You will drive continuous improvement, foster team capability, and ensure alignment with business and client objectives.Employee Services - More into query/case managementCollect, interpret, and present data in a clear and meaningful manner, facilitating informed decision making. This skill involves not only analyzing data but also effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives. What are we looking for? Written and verbal communicationDetail orientationCritical ThinkingProblem ManagementMIS ReportingHR DomainMS Office (Excel)Email Writing SkillsProblem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change)Verbal Communication :Sentence Mastery, Vocabulary,Fluency,PronunciationCustomer Service Skills; Stakeholder Management; Operations ManagementVBA / PowerQuery Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsKey responsibilities:Lead, mentor, and develop a team of Senior Delivery Specialists and Analysts. Ensure timely and accurate delivery of Standard Reports, Dashboards, and Client-defined outputs. Act as the point of escalation for delivery issues and proactively mitigate risks. Act as the primary liaison for client stakeholders for all reporting-related matters. Conduct regular review meetings to gather feedback and identify improvement opportunities. Translate business requirements into scalable reporting solutions. Drive automation initiatives using Excel, VBA, and PowerQuery to reduce manual work and increase efficiency. Monitor reporting SLAs, KPIs, and quality metrics, ensuring performance against agreed standards. Champion RCA efforts and implement preventive measures for recurring issues. Oversee the development and maintenance of robust Excel-based MIS tools and reports. Provide guidance to the team on complex reporting issues or technical challenges. Ensure compliance with internal SOPs, documentation, and version controls. Collaborate with cross-functional teams to align reporting outputs with broader business goals. Identify opportunities to standardize, streamline, and scale reporting processes across clients. Contribute to talent planning, skill-building roadmaps, and succession planning within the team. Qualification Any Graduation

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Account Management, Customer Success Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Customer Success Manager (CSM) develops and manages the strategic relationship with our customers to promote a strong and trusted partnership. A successful CSM ensures our customers are receiving value services, mitigates churn, and ultimately helps to grow the account. As an advocate for the customer, this key resource works with internal teams to ensure timely action and communication both proactively and reactively when issues arise. As part of this role, the CSM interacts with all levels of the organization including sales, service delivery/operations, finance and executive management to ensure the highest level of customer satisfaction and retention. The CSM must possess excellent written and verbal communication skills and must be able to manage multiple priorities and customers in a fast-paced environment. This person must have demonstrated ability to act as a self-starter and can execute objectives and problem solve without day-to-day supervision. A key attribute for the CSM is possessing the ability to bring local and remote teams together to work on and resolve issues that arise to mitigate customer impact. This individual will have specific visibility into internal process management such as Incident, Change and Problem Management within their assigned accounts. They also should look to drive additional account growth by uncovering opportunities to engage Sales, facilitating account growth. In addition, this role requires the ability to synthesize data including, incident, status and project information, and to effectively present that information back to the customer in presentations, graphical and dashboard formats.Must Have- Customer Success, Service Management, Public Cloud, SAP Additional Information:- The candidate should have a minimum of 6 to 8 years of experience in Account Customer Success & Management.- Strong written, verbal and communication skills, Excellent interpersonal and relationship building skills- A 15 years full-time education is required. Qualification 15 years full time education

Internship Structure Phase 1 (First 3 Months): Unpaid Tenure (Foundational learning, training and more...) Phase 2 (Next 3 Months): Paid Tenure (Rs 10,000/month) Post-Internship: PPO opportunities for high performers Overview As an AI Generalist, you will actively contribute to projects, experiment with AI tools, and build workflows that solve real business challenges. This program provides both structured learning and workplace exposure, under the guidance of experienced mentors. Responsibilities Research and experiment with AI tools Develop, test, and document AI workflows and automations Assist in building AI agents for business use cases Support mentors in live project execution Analyse processes and propose AI-driven improvements Present findings and solutions in team reviews Desired Skills Curiosity and eagerness to learn quickly Basic knowledge of automation, data, or AI concepts (preferred but not mandatory) Problem-solving mindset Ability to collaborate and work in teams Key Learning Experiences AI Tools Mastery Work with more than 50 AI tools across categories, starting with the most impactful ones. Automation and Workflow n8n Make (Integromat) Microsoft Power Automate Zapier VAPI Productivity and Business Intelligence Excel with AI integrations Power BI with AI Compliance AI Read AI Generative AI (Text and Research) ChatGPT Claude Gemini Perplexity Grok 3 Content, Voice and Video Creation HeyGen ElevenLabs Higgsfield Jasper Gamma Design and Creativity Ideogram MidJourney or Stable Diffusion (if included) and many more to explore during the program. AI Agent Development Learn to build and deploy AI agents capable of automating tasks and connecting business systems. Hands-On Practice Work on case studies and exercises drawn from real business scenarios. Live Project Work Collaborate with mentors on projects that simulate real-world consulting assignments. Integration Skills Understand how to integrate AI with enterprise workflows to deliver scalable results. Who Should Apply Students, fresh graduates, or professionals who want to master AI Learners eager to apply AI beyond theory into practice Anyone aspiring to build a career as an AI Specialist What You Will Gain Practical mastery of more than 50 AI tools Real project experience that strengthens your portfolio Expertise in workflow automation and AI agent creation Certificate of Completion from Technoedge Learning and Services A foundation for future AI-focused roles

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Any Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of IT operations and support.- Experience with incident management and problem management.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Communications Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for? Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Roles & Responsibilities:- Act as the interface between the client and the system or application- Use exceptional communication skills to accurately define client issues- Interpret and design resolutions based on deep product knowledge- Provide technical support and troubleshooting assistance to clients- Collaborate with cross-functional teams to resolve complex issues- Ensure timely resolution of client issues to maintain customer satisfaction- Document and maintain records of client interactions and issue resolutions- Stay updated with the latest product knowledge and industry trends Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support- Strong problem-solving and analytical skills- Excellent communication and interpersonal skills- Ability to work effectively in a team environment- Knowledge of ITIL framework and best practices Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management- This position is based at our Bengaluru office- A degree in a relevant field is required Qualification Bachelors degree

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Integration Suite Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite.- Strong understanding of system integration principles.- Experience in troubleshooting and resolving technical issues.- Knowledge of cloud-based technologies and services.- Familiarity with ITIL framework and incident management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP BTP Integration Suite.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Microsoft Intune Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities :1 Experience in deploying, troubleshooting, and managing Bit locker encryption on Windows 10 devices2 Strong understanding of Microsoft Endpoint / Software Center Configuration Manager with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting3 Own Root Cause Analysis and Problem Management for corporate SCCM, InTune and Windows management environment4 Security Patch management5 Must be able to troubleshoot day to day operations, performing monitor and tuning system performance, and providing administration, config6 Experience in deploying, troubleshooting, and managing Bit locker encryption Technical Experience :1 Microsoft System Center Configuration Manager Current Branch2 Microsoft Deployment Toolkit 2008/2010/20123 Microsoft Assessment and Deployment Toolkit ADK4 Group Policy management and implementation5 In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues6 Must show a progressive advancement in responsibility including deep troubleshooting technical skills7 Microsoft InTune8 Experience in deploying Windows 10 and Windows 11 across an enterprise. Professional Attributes :Strong leadership abilities, including the ability to manage and drive a team to produce defect-free deliverables while also motivating the team to improve their performance on a daily basis by taking on additional responsibility and accountability.Good Communication and client facing skill. Educational Qualification:GraduateAdditional Info :6 years of relevant exp is mandatory; exp in Intune is mandatory Qualification 15 years full time education

About The Role Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead project delivery and ensure successful outcomes- Manage contract negotiations and service agreements- Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering- Strong understanding of IT service management principles- Experience in project management and contract negotiation- Knowledge of shared service coordination- Hands-on experience in stakeholder management- Familiarity with strategic agenda development Additional Information:- The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Skill required: Talent Development - Learning Content Development Designation: Service Delivery Operations Team Lead Qualifications: BE/BSc/Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Project Management which involves:Experience / expertise in executing a Learning Design and Development processUnderstanding client requirements from a learning standpointAbility to collaborate with the team, client stakeholders and ensure that a learning solution is provided to the clientResponsible for stakeholder management from a timeline, budget and overall quality standpointCreate estimates based on the solutionCreate schedules, manage staffing and deliver to client requirementsGood with risk management, able to identify risks and communicate risks proactively to the client - agree on a resolution with the clientEnsure that the required SLAs of Quality, Timelines and Client stakeholder management are metTalent Development processDevelop learning activities and supporting materials according to the content design plan. What are we looking for? Program Project ManagementAgile Project ManagementProblem-solving skillsAbility to perform under pressureCommitment to qualityAbility to work well in a teamResults orientationTeam ManagementLearning Delivery InstructionLearning Content Analysis Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BE,BSc,Any Graduation

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. DUTIES AND RESPONSIBILITIESMonitor daily operational metrics (SLA/KPI s/Adherences etc...) on real time basis Publishing real time reports for performance monitoring ,coordinating with internal/ external stake holders as in when required Preparing RCA, Maintaining Downtime trackers , Proposing schedule changes to meet performance , Acting on Roster Swap / Week off Swap / Break Swap requested received through email or tool. Deliver timely ad hoc and standard operational reports Work with process subject matter experts from each functional team Assist in designing insightful report views (excel-based or tool-based or dashboards) Provide regular and ad-hoc results interpretation to Accenture management as requested What are we looking for? Utilize data to identify trends and opportunities for improvement Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as needed KEY QUALIFICATIONS/SKILLS Graduate with 2 years of working experience with Metrics and Reporting Make/propose improvements to work products, services or processes Excellent oral and written communication skills. Comply with Accenture standards, procedures and policies Build skills (self or others) needed to execute responsibilities Working experience on WFM tools, applications and functions is preferredOVERALL PURPOSE OF JOB:Responsible to execute all WFM related activities as directed by function and/or supervisor. Exhibit collaboration and effective communication skills to generate quality outcomes. Whenever necessary do the root cause analysis for leadership and/or client. ** Willing to work in 24*7 environment with rotational shifts and Week offs . Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Job Title:Specialist Workforce Management Skills, Experience & Education Required Skills: Workforce Management (WFM) Experience with WFM platforms such as NICE, Verint, Calabrio, Aspect Forecasting, capacity planning, scheduling, and real-time queue management Contact center operations and performance optimization Integration with orchestration platforms and infrastructure design ROI generation and solution deployment Speech analytics and customer service domain expertise Preferred Skills: Project Management Roles & Responsibilities Design and deliver workforce optimization solutions in customer service domains Implement WFM platforms and create forecasting models aligned with business inputs Develop capacity planning models considering local labor laws Propose scheduling models and manage real-time queue and incident processes Train and mentor client teams on WFM processes and best practices Conduct issue analysis and develop strategic recommendations Evaluate strategic options and develop achievable operating models Apply gap analysis and define WFM solutions for deployment Create effective business cases and manage solution implementation Additional Details Opportunity to work on strategic consulting projects across industries Exposure to leading WFM technologies and customer service transformation Collaborative and inclusive work environment with career growth potential Qualification Experience Minimum of 4 year(s) experience is required in designing and implementing WFM solutions, including forecasting, capacity modeling, scheduling, and reporting. Education MBA/PGDM from a Tier 1 or Tier 2 institution

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, ensuring that the applications meet user needs and function effectively within the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with application design and development methodologies.- Ability to analyze and troubleshoot application issues effectively.- Familiarity with integration techniques and tools related to ServiceNow. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in designing and configuring applications- Knowledge of IT service management principles- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, ensuring that the applications meet user needs and are delivered on schedule, while maintaining a focus on quality and efficiency throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of application design principles and best practices.- Experience with IT service management processes and frameworks.- Ability to analyze and troubleshoot application issues effectively.- Familiarity with integration techniques and tools for seamless application connectivity. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Operations Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for? Workforce AnalyticsWorkforce Management (WFM)Workforce Experience AnalyticsAbility to perform under pressureProblem-solving skillsAdaptable and flexibleWritten and verbal communicationCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsSupport coordination and documentation for board and committee activities.Manage governance meetings, including agenda preparation, minute-taking, and SLA/status reporting.Act as a liaison between senior stakeholders and the Bangalore team to facilitate effective communication.Maintain and report governance-related data using Jira tracking systems. Qualification Any Graduation

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems either end-to-end or for a specific stage of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects and clients effectively. You will engage in problem-solving activities, guiding your team through challenges while ensuring that the software meets the required standards and specifications. Your role will also include overseeing the development process, ensuring that all stages are executed efficiently and effectively, and contributing to the overall success of the project. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance skills and performance.- Monitor project progress and ensure alignment with project goals and timelines. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and Waterfall.- Ability to analyze and troubleshoot software issues effectively.- Familiarity with integration techniques and tools related to ServiceNow. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Talent Acquisition - Candidate Assessments Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketFilter applications using screening methodology to ensure the right skills are evaluated and the selected candidates have the right competencies to do the job. Ensure proper training of interviewers and conduct reference, certification and background checks. What are we looking for? Written and verbal communicationDetail orientationCritical ThinkingProblem Management Excellent communication skills, Uses professional, error-free grammar and formatting in emails Speaks with clarity, warmth, and confidence during virtual interactions.ATS/ Job boards/ HCMUS/Canada recruitment Experience is a Must have Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsUS Recruitment Admin Manager to oversee and manage the recruitment administration team. This role is critical in ensuring the smooth execution of recruitment operations, maintaining compliance, and driving process improvements across the hiring lifecycle. The ideal candidate will bring leadership, strategic thinking, and a deep understanding of US hiring practices.Recruitment Admin lead will be responsible for performing day to day task as per the recruitment process guidelines:1. Lead and mentor a team of recruitment administrators supporting US hiring operations.2.Oversee interview scheduling, offer management, background checks, and onboarding coordination.3. Ensure data accuracy and compliance within the Applicant Tracking System (ATS).4.Collaborate with recruiters, hiring managers, and HR business partners to streamline administrative processes.5.Monitor and report on recruitment metrics and SLAs to ensure operational efficiency.6.Drive continuous improvement initiatives in recruitment workflows and documentation.7.Ensure adherence to US labor laws, EEO guidelines, and internal compliance standards.8.Manage vendor relationships related to background checks, job boards, and onboarding tools.9.Provide training and support to new team members and stakeholders on recruitment systems and processes.10. Manage SLAs/ KPIs Qualification Any Graduation

About The Role Skill required: Procure to Pay - Master Data Management (MDM) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Architect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. What are we looking for? Product Master domainBusiness Partner DomainFinance Master DomainHR, People Master domainStrong Verbal Communication SkillsGood understanding of Master dataGood aptitude Skills- Validating the documents before Approving information into systemEvaluation of applicable controls of VMD & CMD and Proposing robust control Strong understanding of credit management processReady to work in night shiftsStrong Written CommunicationGood understanding of MS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceProcess transformation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation