1227 Problem Management Jobs - Page 14

Job Description Technical Support Engineer About ArisGlobal ( www.arisglobal.com ): ArisGlobal is empowering life science organizations to deliver breakthroughs faster , accurately , and with precision. This is paramount for the passage of lifesaving medications and products VIA clinical trials, using our software and technology. As an industry leader, ArisGlobal provides our SaaS leading technology and services to 40/50 top Bio-pharmaceutical corporations, 4/5 of the most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada and the NMPA, for example, around the world. 2021 has presented simultaneous developments in the global Drug Safety and Pharmacovigilance Software Market, projecting unfaltering growth through 2027. Effectively harnessed by prominent market drivers, ArisGlobal is named a Key Player. Located in Miami, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, Mysore, our global presence is clear, and we are growing faster than ever . Requirements: Bachelor s degree in computer science, Information Technology. 2-4 years of experience in Technical Support/Application Support and IT service management, preferably in a global organization. Good SQL (OR) PL/SQL skills To fetch case data based on customer requirements. To write update statements on scenario basis for case correction. Should be ready work in 24X7 shift based support team Strong knowledge of IT service management frameworks (ITIL) and best practices. Proven track record in driving support excellence and customer satisfaction. Experience in managing customer service level agreements. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Collaborative mindset and the ability to work seamlessly within diverse teams and drive concept implementation. Exceptional communication and presentation skills, both written and verbal. Working knowledge with ticketing tools like Jira, ZenDesk, ServiceNow. Roles & Responsibilities: As Tier-2 engineer for you would be responsible for providing application functionality support and technical support for ArisGlobal Life Sphere applications, associated interfaces or any other product of ArisGlobal. Take ownership of tickets logged by customer and delivery excellent customer experience that meets ArisGlobal organizational values Collaborate with cross-functional teams and support Service Delivery managers to establish service delivery standards and best practices, ensuring alignment with business objectives. Monitor and analyse service performance using industry-leading methodologies, identify areas for improvement, and implement corrective actions. Lead/Collaborate in service improvement initiatives, leveraging continuous improvement methodologies and frameworks. Oversee incident and problem management processes, ensuring timely resolution and minimizing impact on operations. Foster a culture of customer-centricity within the organization, promoting a high level of customer service and engagement. Good To have skills: Good understanding of Pharmacovigilance Added advantage if you possess the below listed experience or similar enterprise products experience. Working knowledge with case processing life cycle from case creation to distribution.

Job Title: HR Specialist Location: Hyderabad Job Type: Full Time The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage. GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements. GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services. Your key responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams The application process: Interested in this position? Please apply on-line by uploading your resume in English via our internal career portal. For . We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate - theres a place for everyone at dsm-firmenich. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. About dsm-firmenich As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the worlds growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people. www.dsm-firmenich.com Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency s fees, percentages or similar.

Job Title: HR Specialist Location: Hyderabad Job Type: Full Time The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage. GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements. GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services. Your key responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams The application process: Interested in this position? Please apply on-line by uploading your resume in English via our internal career portal. For . We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate - theres a place for everyone at dsm-firmenich. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. About dsm-firmenich As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the worlds growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people. www.dsm-firmenich.com Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency s fees, percentages or similar.

Job Title: HR Specialist Location: Hyderabad Job Type: Full Time The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage. GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements. GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services. Your key responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams The application process: Interested in this position? Please apply on-line by uploading your resume in English via our internal career portal. For . We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate - theres a place for everyone at dsm-firmenich. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. About dsm-firmenich As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the worlds growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people. www.dsm-firmenich.com Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency s fees, percentages or similar.

Required Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Behavioral | Aptitude | Data Related Skills Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Define monitoring and measurement parameters for the process in-line with defined deliverable and signed-off SLA 2. Train team members on changed processes/procedures 3. Give feedback basis performance against benchmark Incident Management (IM) 4. Identify process deficiency to drive efficiency 5. Achieve improved availability through improved service restoration methods 6. Identify training needs, Analyze cause and effect at process level, 7. Change Management (CM) Present and review change plans to identify anomalies, Analyze change records/process and establish trends and problems, Implement change process through training/coaching 8. Configuration Management - Audit CMDB for correctness and completeness of Cis (Configuration Information), Analyze process for deficiency, run training campaign, Audit and review process to strengthen CMDB process management 9. Release Management (RM), Analyze the Releases from quality, timelines view, Supply inputs to Incident and Problem management teams 10. Availability Management (AM) - Implementation of Availability Management process on basis of: Business Plans, Customer SLA s, Risk identification mechanism 11. Compliance management - Deliver trainings on defined Processes, metrics and audits, Process performance monitoring to identify actual and potential failure modes, take necessary actions to improve performance 12. Financial Management (FM) - Allocate costs as per catalogue for services obtained, Monitor correctness of process 13. Capacity Management (CM), Delegate responsibility for performance and capacity monitoring and alerting tasks, Report provision and advice to other areas of IT and the business. 14. ITSCM - Decide on Initiating BCM, Define policies, process authority SLA management, Create and update service catalogue, Update and run service improvement program ITSM, Define and manage IT Security policy 15. Vendor Management (VM), Define VM in RFP, selection, compliance criteria on various requirements

Required Skills Behavioral | Aptitude | Tasks Related Skills Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Technology | IT Service Management | Recording and Responding to Incidents Behavioral | Microland Skills | Customer Centricity Behavioral | Aptitude | Data Related Skills Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Define business/operations specific process workflow in a manner which is simple to understand and execute 2. Drive goals in synergy with customer CTQs (critical to quality) 3. Overcome failure modes by tweaking Service operation procedures or people skills, Propose and implement corrective steps 4. Audit as per definition of Incident Management (IM) 5. Identify and pick CTQs which are influencers 6. Problem Management - Diagnose, Root cause Analysis (RCA), Identify permanent fix, manage Known Error database, SLA, process compliance 7. Change Management (CM) - Present and review change plans to identify anomalies, Analyze change records/process and establish trends and problems, Implement change process through training/coaching 8. Configuration Management - Manage defined CM Processes and Procedures for appropriate Scripting, testing, Execution and Closure of the Change Configuration Management 9. Identify Configuration Information (Cis); document and maintain as per process. Maintain and manage configuration management database (CMDB) by updating CIs Release Management (RM), Manage Release Plans, analyze quality of tests and test plan. 10. Availability Management (AM), Recommend work around as needed with service restoration as the primary goal, Work with other processes such as IM and PM in achieving AM goals 11. Financial Management (FM), Manage service billing process as per signed off SOWs with customer 12. Capacity Management (CM), Ensure adequate performance and capacity for all IT services, Plan Capacity, 13. Manage ITSCM process, Interpreting plans, test reports, etc. Communicate awareness on ITSCM, Integrate ITSCM within BCM (Business continuity management). 14. Establish measurement parameters, IT Security Management. Define IT security policies in conjunction with business requirements 15. Vendor Management (VM), drive effectiveness of VM Process. Review with Vendors on the SLA Metrics, Steer Service Reviews with customers and handle issues

SITA Standard Service desk is high visibility desk and Engineer Integrated Ops would be responsible to provide efficient and effective customer interface with focus on efficient and effective management of incidents lifecycle, knowledgeable engagement, overall customer satisfaction and timely escalation of issues He/She would be responsible to answer, process and route all inbound calls to the service desk, ensuring efficient and effective provision of service to SITA customers meeting the necessary Key Performance Indicators (KPI) and Service Level Agreements (SLA) Expected tasks: - Act as point of entry for all inbound first level support calls - Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times - Manage/process common mail box efficiently and timely convert them into incidents, change etc - Manage the efficient recording, tracking and escalation of Incidents and complaints - Ensure Customers are regularly informed on request status or incident progress - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels - Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures - When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups - Manage the Request/Incident life-cycle, including closure, verification and customer communication - Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support - Ensure incident reporting data integrity is maintained to the highest possible standards - Undertake any other reasonable task as requested by your manager Qualifications: - Graduation Degree from a recognized university - CCNA/CCNP & ITILV3 preferred Experience: - Minimum 2 year of experience in customer facing role/technical support/incident management roles - Network troubleshooting skills preferred - Basic understanding on LAN and WAN devices and cloud services & connectivity preferred Global Delivery & Operations

Visa s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. The Opportunity: We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions. Roles and Responsibilities: Responsible for building a strong B2B Payables team for commercial products and solutions. Inspire and lead your team to deliver strategic and novel approaches that help optimize Visa s approach to growth, the client-facing products, and streaming payment processing and guide ongoing product decisions. Partner with business for market research across the B2B transaction eco system to understand the key impediments to Visa s acceptance for commercial transactions. Grow and expand your expert team with an eye toward diverse and forward-pushing skills that span data engineering, experimentation, and building of resilient solutions. Enhance B2B adoption of AI and Agentic frameworks Build an inclusive team culture that is innovative and collaborative. Lead strong partnerships key stakeholders including product management, engineering, design, and operations. Engage in technical and functional discussions with all engineering teams with strong interpersonal and organisational skills to effectively manage multiple work streams. Enjoy having a strategic impact at all levels, including interacting with other leaders on tangly issues and applying strong judgment and analysis toward important business decisions. Articulate with both technical and business partners to create effective frameworks to aid the discussion of complicated topics. The Work itself: Design code and systems that touch 40% of the world population while influencing Visa s internal standards for scalability, security, and reusability Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities Essential Functions: Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments. Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem. Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation. Plays a significant role in the development and delivery of new features within a product from end-to-end. The Skills You Bring: Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale Challenge the Status Quo: Comfort in pushing the boundaries, hacking beyond traditional solutions Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++) Builder: Experience building and deploying modern services and web applications with quality and scalability Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc. Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams Basic Qualifications o12+ years of work experience with a M.S/Ph.D. in an engineering/quantitative field such as Mathematics, Computer Science, Statistics, Artificial Intelligence, Machine Learning, etc. Preferred Qualificat

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. For Global SRE team, we are looking for highly experienced Cloud SRE Engineers to join our expanding Cloud Engineering team. Our Cloud Engineering team is responsible for automating and operating Loyalty cloud- based products and also the customer on-boarding . Our aim is to turn the everyday into a great consumer experience, turn the restaurant into a place where you re being served quickly, get exactly what you ordered, get great service, be able to provide feedback, pay using mobile. Our product portfolio is the most successful restaurant solution available to the global market today. We are an agile development organization, practicing SCRUM and Kanban. We re searching for you if you: Are enthusiastic about new technology and software; Take pleasure in seeing clever and practical solutions put in front of customers; Enjoy the challenge of solving complex problems in tight timeframes ; Can communicate and operate well across a large organization; Qualifications: Experienced SRE with In-depth experience with CI/CD and Operations methodologies, procedures, tools, and practices with a demonstrated ability to apply that knowledge across diverse projects and teams. Manage systems deployed in Kubernetes driven hosting environments and IaaS virtual machine topologies Provision cloud infrastructure with terraform and cloud native utilities Troubleshoot and diagnose issues in complex systems with future improvement in mind Incident management and on-call support 8 + years in a DevOps, Site Reliability Engineering, Software Development, or Software Operations role Experience with Google Cloud Platform and Azure. Proficient with Docker, Kubernetes, and at least one configuration management language (Chef, Puppet, Saltstack , PowerShell DSC, etc.) Significant experience with one or more of the following tools: Jenkins, Hashicorp Vault, Elastic Stack, Prometheus, Grafana, Sensu . Site 24x7 Significant experience with at least one traditional development language (go, c#, ruby, python, java, etc.) Significant experience automating tasks with a shell language (bash, PowerShell) Expertise in architecture, installation, implementation, integration, security, and administration in a multi-platform system in remote data center environments. Experience in incident management and problem management. Bachelor s degree in Computer Science or equivalent Experience developing retail or hospitality domain BS/MS in computer science or equivalent work experience

This role is part of a high performing team of talented SRE specialists who provide world-class support for SAP Sales. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as SAP, relational databases, message queuing, AWS cloud services, and more. About the role: Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Responsible for SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability. Responsible to engage and coordinate different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. Partner with application development teams to deliver operational readiness for new applications and features. About you: 10+ yrs of experience in SAP SD, Incident management Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. #LI-SS5 What s in it For You? Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

About B S R & Co. LLP Bcom/MBA/Btech/CA full time with minimum 1 year of experience. IT Audit + SAP experience with knowledge of IT governance practices Prior IT Audit knowledge in areas of ITGC, ITAC (application/automated controls) SOX 404, SOC-1 and SOC-2 Audits Good to have knowledge of other IT regulations, standards and benchmarks used by the IT industry (e.g. NIST, PCI-DSS, ITIL, OWASP, SOX, COBIT, SSAE18/ISAE 3402 etc.) Technical Knowledge of IT Audit Tools with excellent knowledge of IT Audit process and methodology Equal employment opportunity information Perform testing of IT Application Controls, IPE, and Interface Controls through code reviews, IT General Controls review covering areas such as Change Management, Access Management, Backup Management, Incident and Problem Management, SDLC, Data Migration, Batch Job scheduling/monitoring and Business Continuity and Disaster Recovery Perform Risk Assessment, identification, and Evaluation of Controls, prepare process flow diagrams and document the same in Risk & Control Matrix. Perform business process walkthrough and controls testing for IT Audits. Performing planning and executing audits, including - SOX, Internal Audits, External Audits Conducting controls assessment in manual/ automated environment Prepare/Review of Policies, Procedures, SOPs Maintain relationships with client management and the project Manager to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of complex information systems and apply it to client situations. Use extensive knowledge of the clients business/industry to identify technological developments and evaluate impacts on the work to be performed. Coordinate effectively and efficiently with the Engagement manager and the client management keeping both constantly updated regarding project s progress. Collaborate with other members of the engagement team to plan the engagement and develop relevant workpapers/deliverables. Perform fieldwork and share the daily progress of fieldwork, informing supervisors of engagement status.

Job Title: HR Specialist Location: Hyderabad Job Type: Full Time The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage. GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements. GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services. Your key responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams

Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams

Job Title: HR Specialist Location: Hyderabad Job Type: Full Time The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage. GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements. GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services. Your key responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams

Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success. Role Description: As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. You will join Irdeto s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto s products and services, ensuring flawless operations in the cloud and on-premises. Key Responsibilities: Incident and Problem Management: Coordinate and manage the Major Incident Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto s product (MultiDRM) upgrades are available and ready for our 1st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. Experience Needed: AWS Cloud: 2+ years experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting: Good scripting experience in API s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills: Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills Education: Degree: Bachelor s or Master s degree in Computer Science or a related technical discipline, or equivalent experience. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you re excited about this role but don t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Job Segment: Project Manager, Cyber Security, Computer Science, Technical Support, Technology, Security Apply now Find similar jobs: IT

This position is responsible for day-to-day administration of NextGen AV, EDR DLP. Troubleshooting experience on various NextGen AV EDR products like MS Defender , CrowdStrike and SentinelOne. .Apply investigation techniques to document root cause and impact of security incidents. Hands-on implementation experience of DLP technology across large enterprises. Troubleshooting expertise on various DLP OEMs; Symantec, Forcepoint MacAfee. Monitor and respond to alerts generated from the DLP systems and other technologies. Collaborate with business groups to help them identify, classify, and secure high value data. Implementation of proactive measures to enhance accuracy and effectiveness of DLP tools. Provides 24x7 on-call support, which has roaster that is rotated. Utilizes existing tools and leverage innovative solutions to automate tasks with an emphasis on scalability and reliability. Provides technical support for activities that improve the security posture of client networks. Updates incident, request and change management records. Participate in problem management and RCA analysis.

The Opportunity Avantor is looking for a Sales Application Support Specialist- French Language. The associate will be responsible for providing both pre- and post-sales technical support to customers and sales associates via telephone, email, and live chat. Our team comprises experts from various scientific fields within Life Sciences. What were looking for Education: Graduate/Postgraduate Degree in Chemistry, Biology, Microbiology, Biotechnology, or an equivalent life science discipline. Experience: 0-2 years of experience working in Life science-related industry (exmolecular/ microbiology labs). Language Proficiency: Proficient in French (Level B1/B2 preferred) Preferred Qualification: Communication Skills: Excellent communication skills with telephone etiquette. Team Player: Strong team player with a drive for results. Customer-Centric Approach: Ability to provide accurate information in a user-friendly manner to both technical and non-technical purchasers. Sales Awareness: Understanding of the sales process and commercial aspects of the service, with attention to detail and accuracy. Analytical Skills: Ability to comprehend technical enquiries, analyze customer requirements, and ensure complete information before formulating responses. Competencies: Analytical and Critical Thinking Collaboration & Teamwork Continual Improvement and Innovation Customer Focus Developing People Driving Results Adherence to Avantors policies, procedures, rules, and guidelines Upholding Avantor Culture and Values H ow you will thrive and create an impact: Technical Support: Offer first-line technical information about our product range to customers via hotline or email. Enquiries are allocated among team members to leverage their technical expertise, with an emphasis on expanding knowledge and addressing diverse queries. Sales Enhancement: Maximize sales opportunities through technical assistance by: Providing product specifications and application support Checking product compatibility Identifying products based on end-user applications Suggesting alternatives for unavailable products Upselling products and services where feasible Database Maintenance: Maintain a comprehensive database of supplier product information, specifications, and certificates. Relationship Building: Foster strong relationships with Avantor sales staff and customer service associates to ensure seamless service delivery. Perform Under Pressure: Deliver results under pressure, adhering to agreed service levels and following through on all commitments. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

About the Opportunity Job TypeFixed Term ContractorContract duration 8 months.Application 13 June 2025 Title FTC Senior Associate/Process Specialist - RE REG & TRANSFERS - GPS DELIVERY Department RE REG & TRANSFERS - GPS DELIVERY Location Gurgaon, India Reports To Assistant Manager/Manager Level Garde 2/3 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our Rereg & Transfers team and feel like youre part of something bigger. About your team The India Retail Operations team is responsible for tending to all investment matters relating to UK & Continental Europe clients. Their roles include carrying out all instructions to invest, switch and redeem money accurately, swiftly and in full accordance with Fidelitys stringent regulatory requirements; and always working hard to provide excellent and efficient customer service to improve the Fidelity name. The function also caters to Reregistration and Transfers of units and cash. The team must ensure that the daily SLAs are met which may otherwise result into P&L and reputational impact for Fidelity. The team works on AAA related activities placing deals for the clients investing in the onshore product range. About your role Monitor and achieve service levels and ensure team completes operational tasks in accordance with defined procedures. Monitor teams performance viz. quality metrics, productivity, utilisation etc. Report on them along with performing periodic analysis. Drive first time right culture within the team and work closely with other teams to understand gaps and take timely actions. Identify and explain the dependencies between various teams and understand both downstream & upstream impact of the process! Processing the instructions e2e & helping the client with their journey Understands and proactively mitigates the impact of risk. Drive & deliver process improvements in response to customer feedback trends, process gaps / issues. Should be able to manage process escalations on their own Ability to process large volatile volumes to deadlines, whilst maintaining high standards of accuracy Strong attention to detail and excellent communication skills Self motivated and flexible with the ability to work in offshore shifts Work towards achieving the relevant competency model for the role Flexible to handle any ad-hoc business requirements. Proactive approach to problem solving and service improvement About you Should possess good understanding on Fidelitys services and products or should have Industry and competitor knowledge and how the same impacts the customer. A team player at both Management & Team levels with a positive approach to change management Should be competent to process seamless client e2e journey & raise any challenges. Strong communicator , able to represent the team effectively at all levels. Have the ability to analyse data confidently, identify trends and potential areas of concern. Possess sound understanding of Risks, control, and regulatory aspect of the process. Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Total Number of Openings 1 About the position: Delivers High Performance Computing (HPC) application and infrastructure solutions that support complex, compute intensive workloads, parallel filesystems, low latency networks, artificial intelligence (AI), and machine learning (ML). This Lead role has an expectation of 10-15 years of relevant experience and will provide mentorship to junior members of the team. Key responsibilities: As a Cloud Engineer - HPC-Storage you are responsible for providing application and infrastructure solutions that support complex, compute intensive workloads, parallel filesystems, low latency networks, artificial intelligence (AI), and machine learning (ML). The successful candidate will partner with scientists, engineers, and other HPC PL experts to deliver HPC solutions that fully leverage the computing resources on premises and in the cloud. Design, implementation, and support of NetApp storage systems Administration of Azure NetApp files and Cloud Volumes ONTAP Administration of on-prem and cloud-hosted Linux systems Implementation of automation of system management, maintenance, and monitoring Troubleshooting, incident, and problem management Performance monitoring and optimization Required Qualifications: Technical Knowledge and Skills - The preferred candidate will have 10-15 years of experience as well as at least 5 years of experience in Linux, Cloud, and NetApp storage system administration experience in a large-scale enterprise environment plus one or more of the following areas: Azure NetApp Files (ANF), Cloud Volumes ONTAP (CVO), parallel file systems (e.g., Lustre), Azure virtual machines, Azure networking, underlying infrastructure supporting Oil and Gas applications, and configuration management technologies (e.g., Ansible, PowerShell, Python, and Azure). Bachelor's degree in Computer Science, Information Systems, or comparable field Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm. Chevron participates in E-Verify in certain locations as required by law.

About NCR Atleos Incident Manager Position Summary As the Incident Manager, you will oversee all aspects of the Incident Management process, from identification to restoral of service as quickly as possible to minimize the impact to business operations . Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident count, reducing Mean time to Restore (MTTR) and incident duration and will act as an escalation point for leadership and our business partners. If you have an obsessive focus on troubleshooting, service levels, standardizing processes, meaningful metrics, and enjoy driving continuous improvements, then this is the right opportunity for you. Role and Responsibilities Participate in a 24/7/365 on-call rotation. Point of contact for all Major Incidents. Lead, facilitate and coordinate the Incident Management technical bridges to drive incident resolution as quickly as possible. Adhering to policies and procedures. Triage all the appropriate support teams to expedite troubleshooting within a technical bridge and business bridges. Responsible for ensuring all senior roles and accountabilities for assessing business impact and restoring service are represented and prescribed action is implemented Provide frequent and meaningful business/client-centric executive communication to our senior business and technology leaders. Severity (Impact / Urgency) and Priority determination based on situational appraisal and extracted information from our partner functions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required. Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Work with cross-functional business teams to understand SLAs for reporting. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill /Preferences Must be able to take the initiative and be a self-starter. Must have minimum 3yr experience in Incident manager role with overall experience of minimum 5yrs+ Enterprise major incident command and control experience managing bridges across several IT disciplines to ensure to ensure timely resolutions and proper documentation. Experience with application or infrastructure technical analysis, such as reading logs, alerts, and monitors. Working knowledge of IT infrastructure componentsservers, storage, networking, and security. Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience required. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow, or equivalent ticket management tools. Experience gathering incident management process metrics. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience working in a managed services environment with knowledge of vendor governance. Experience with high availability/incident response (on call). Experience in working in a Service Delivery role in a Business-Critical environment. Must have a business/ end user focus with a technical background. Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment. Proficient inMicrosoft Office 365 applications especially in Word, Excel, PowerPoint and Outlook. Fluent in English verbal and written. Some of the soft skills / abilities required for you to be successful in this role include Critical Thinking, Problem Solving and Deductive Reasoning. Leadership Capacity, Capability, and Competency (Leaders inspire other to take action) Commanding presence. Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to control the chaos. Ability and confidence to act decisively and take constructive feedback. Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone / video presence and verbal / written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications: ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents / situations / crisis events in a large, complex enterprise environment. Education Bachelors degree in computer science or related field and a minimum of 4 years of demonstrated in ITSM and/or Information Technology. Or any equivalent combination of experience training, and/or education. 4+ years of work experience EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos Incident Manag er Position Summary As the Incident Manager, you will oversee all aspects of the Major Incident Management process, from identification to restor al of service as quickly as possible to minimize the impact to business operations . During the major incident lifecycle, the Incident Manager ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and supports performing the root cause analysis & and conducting follow-up meetings. Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident count s , reducing Mean time to Restore ( MTTR ) and incident duration and will act as an escalation point for leadership and our business partners . Some of the things you will be doing. Participate in a 24/7/365 on-call rotation. Point of contact for all Major Incidents . Work independently to m anag e critical incidents, including Facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results . Craft clear and concise executive style major incident technology communications in a timely manner per the service level objective (SLO) to incident resolution. Manage major incident intake by determination of Impact and Urgency to access appropriate priority based on situational appraisal and extracted information from our partner functions. Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. Documenting root cause details and preventative action items for Problem Management. Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required . Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill Must be able to work independently, take the initiative and be a self-starter. Must have minimum 4 yr experience in Incident manager role with overall experience of minimum 6 yrs + Strong facilitation skills to command-and-control major incident bridges to ensure timely resolution ( Actively r un a major incident bridge independently) . Excellent verbal and written communication skills are required in all aspects of this role. You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. Ability to self-motivate, work in high pressure and fast pace environ ment to identify and implement appropriate day to day actions with high-level direction and minimal guidance. Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow , or equivalent ticket management tools. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience with high availability/incident response working on call. Fluent in English verbal and written. Some of the soft skills / abilities required for you to be successful in this role include Critical Thinking, Problem Solving and Deductive Reasoning. Leadership Capacity, Capability, and Competency (Leaders inspire other to take action) Commanding presence to manage major incident bridge effectively . Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to control the chaos . Ability and confidence to act decisively and take constructive feedback . Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone / video presence and verbal / written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents / situations / crisis events in a large, complex enterprise environment. Experience & Education Demonstrable experience working in an operational area of IT, within a large or multi-client environment . Graduate Degree Holder or Equivalent Participate in a 24/7/365 on-call rotation. Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Must have minimum 4 yr experience in Incident manager role with overall experience of minimum 6 yrs+ EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

. Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description Core Responsibilities Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering. Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management. Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications. Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero. Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams. Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system. Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization. Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As an Automation Technology Support II team member in Commercial Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Hands on experience in Cucumber, Selenium/Webdriver, Java, Junit, TestNG and other Java based tools. Should have experience in creating detailed, comprehensive and well-structured test plans and test cases. Strong knowledge of software QA methodologies, tools and processes Experience in writing clear, concise and comprehensive test plans and test cases Hands-on experience with automated testing tools Solid knowledge of SQL and scripting Experience working in an Agile/Scrum development process Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Experience with performance and/or security testing is a plus

Notice Period : 15 Days - Immedidate - Minimum 5+ years of experience in Multi-Vendor NMS systems (Nokia Netact, NFM-P&T, Alcatel 5620, 5620 SAM MD, CISCO IOT Service Manager, Ciena NCS/Site Manager, Fortinet FW Manager, Huawei-U2000, Samsung-USM/CMS and Ericsson-ENM) administration in a large-scale environment. - Troubleshoot and resolve infrastructure & application issues. - Proficiency and certification in Linux administration and troubleshooting. - Strong understanding of Incident Management, Change Management and Problem Management processes. - Perform Application Health Check to ensure high availability and performance. - Good Knowledge on Open shift, Kubernetes, Containers, VMWare, Storages, Databases. - Hands-on experience with scripting (Python, Bash, PowerShell) for automation - Key skills on Network Security, TCP/IP, Network Troubleshooting, Security Best Practices, System Updates are relevant. - Strong analytical and problem-solving skills with attention to detail. - Strong understanding of networking protocols, IoT technologies and security concepts. - Certifications are often preferred. - Joining the bridges and actively troubleshooting the issue. If required engaging required vendors to resolve the issue. - Collaborate with cross-functional teams to enhance observability and monitoring solutions. - Monitoring and Managing Backups of the application for recovery. - Actively involved in ORCA for new projects with/without additional scope. - Manage user roles, access controls, and ensure best practices. - Implementing recommended Technical Support Notes by Nokia Care. - Updating incidents regularly with recent updates. - Handling Shift tasks (Incident Management, OSS Monitoring, Mail Acknowledgement) - Excellent communication skills in English (written and verbal)

Familiarity with IT service management ITSM toolsets preferably ServiceNow, Experience in ITIL Service Asset Configuration Management. experience as a ServiceNow Administrator/Developer . Incident Management, Problem Management, Change Management.