6997 Problem Management Jobs - Page 13

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receive...

The candidate must demonstrate the ability to resolve problems, escalate issues, clearly communicate with the users and other teams, and effectively manage priorities and expectations. Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents Candidate must be able to prioritize workload, providing timely and accurate resolutions Identify opportunities to improve Operational efficiency around application support space. Participation in service reviews and post incident reviews. System and Application monitoring using tools like AppD, Netcool, Solarwind etc. Excellent written & oral communication. Ability to cover on call su...

Role Overview: We are looking for a skilled Python Full Stack Developer who will be responsible for developing, maintaining, and supporting high-performance web applications. The ideal candidate will have a strong background in Python-based backend development , modern front-end frameworks , and experience providing production support to ensure application stability and performance. Key Responsibilities: Design, develop, and maintain scalable web applications using Python (Flask/Django/FastAPI) on the backend. Build responsive and dynamic user interfaces using js / Angular / Vue.js . Work closely with DevOps and infrastructure teams for deployment and monitoring of applications. Provide Leve...

Client discovery, scoping, and requirements (business-side) Lead requirements elicitation with client Medical Writing/Regulatory teams for CSR authoring (template standards, TA nuances, target sections, review cadence, acceptance criteria, quality bars). Translate business goals (timelines, submission strategy, risk tolerance, review workflows) into clear deliverables and negotiate scope, timelines, and costs; manage change requests and approvals. Define “done” for each CSR section (e.g., Safety Evaluation, Efficacy) including scientific tone, numerical consistency, and ICH E3 alignment; maintain a living Requirements & Assumptions log Translation to technical work (internal hand-off) Conver...

Job Description Experience/ Preferred Skills: Minimum experienced 3-5 years of IT Capacity Managemen Splunk Hands on experience with regular expression Demonstrated prior experience creating multi-tiered capacity models with complex failover strategies and thresholds Demonstrated prior experience in a Capacity Management Methodology role. BA or equivalent working experience working in a mathematical/ statistical and quantitative analytics role. Prior working experience working with ITIL Capacity Management best practicesCOBIT Framewor The candidate will be expected to foster a culture of support and knowledge sharing. Key responsibility: Role: Capacity Planner/ Analyst Primarily capacity man...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role: Service desk lead Do: - To support the service desk agents in prompt delivery customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized ch...

Job Description Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the...

Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Incident Management The position requires a minimum of 4 years relevant Application support analyst in investment banking experience. Certifications: ITIL will provide an advantage. Education Required: Bachelors or Masters degree in Business Administration, Information Technology or related field. Primary skills Domain knowledge: Expertise in supporting banking applications and their users. ITIL V3: Strong expertise in Incident management, Change Management Problem Management Critical and analytical thinking : capability to a...

Job Description Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Requirements, 3 to 5 years IT Incident Management, Stabilization & Release Management experience. Min ITIL V4 foundations certified. Strong communications skills & Stakeholder Management skills. Good experience in reporting skills using Power BI / MS Excel etc. Problem, change management knowledge would be an additional advantage. Job Description: Real Time & continuous follow-up with support teams for incident resolution. Monitor and manage all incidents across the clients and single point of contact for all critical incidents. Manage and coordinate activities during overall ticket life cycle. Conducting Service Review meeting with Business and providing the Trend analysis and improvement I...

What will your role look like Define, guide, and support the execution of technical governance processes across ServiceNow ITSM and HRSD modules. Help develop standards and best practices for maintaining ServiceNow architecture and platform health. Support the design and implementation of a platform operating model to drive adoption and desired business outcomes. Provide technical evaluation of demands against platform architecture, capabilities, and best practices. Guide ServiceNow platform design, including considerations for integrations, performance, and scalability. Offer technical guidance, configuration standards, and code review support to ensure platform excellence. Assess instance ...

The impact you will have in this role : Middleware and Client Technology (MCT) is a globally diverse and distributed team. The Data Quality & Data Hub Platforms Engineering team, within MCT, is responsible for platform engineering activities for critically important Data Quality and Data Hub platforms. Data Quality and Data Hub platforms play a crucial role in DTCCs overall data eco-system. Data Quality platform hosts jobs that perform Data Quality checks on a variety of data sources. Data Hub platform hosts jobs that support Data Integrations from Publisher(s) to Subscriber(s). Technology is at the core of our services, demonstrating automation and innovation to advance, improve and maintai...

Experian India is looking for a Product Operations Analyst to join its Decision Analytics sales team. This role is envisioned to be the fulcrum of managing all the product related operational activities plus sales operations for selective products. The candidate would possess a strong analytical mind, proficient in MIS reporting, have a strong aptitude for problem solving, and ability to work across teams and projects. The ideal candidate will have excellent written, oral and interpersonal communication skills, along with the fervent desire to continuously learn about business metrics and their impact. Key areas for value added contribution include : Communication approach, including engagin...

ServiceNow Architect - ITOM Exp level - 10 years and above Location Coimbatore / Hyderabad / Remote Summary : We are seeking a highly skilled ServiceNow Architect specializing in IT Operations Management (ITOM) with at least 10 years of experience to join our dynamic team. The ideal candidate should have extensive hands-on experience in designing and implementing ServiceNow ITOM solutions, demonstrating deep technical expertise and leadership in ServiceNow platform capabilities. Responsibilities : - Lead the design and architecture of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Cloud Management. - Collaborate with stakeholders to gather requirements...

Job Title ServiceNow ITOM Developer (Event Management) Job Location Bangalore / Mumbai (Onsite) Experience 4+ years Job Type Full-Time About the Role : We are seeking a highly skilled ServiceNow ITOM Developer with a strong background in Event Management. The ideal candidate will have at least 4 years of hands-on experience in ServiceNow ITOM (IT Operations Management) modules, specifically focusing on Event Management and its integration with other ServiceNow modules. You will be responsible for designing, developing, and implementing ServiceNow Event Management solutions that align with our IT infrastructure and support operations. Key Responsibilities : - Design, develop, and implement Se...

DESCRIPTION: You will be adept at transforming older systems and developing new systems. This includes moving from Legacy systems onto new purpose-built systems, some of which are cloud based There is a need for a SITS StuTalk Integration Specialist to perform complex integrations between old and new systems. With a wealth of experience across technologies, and in particular a good understanding of modern API and cloud-based systems, the Integration Specialist will need to be able to design integrations from the ground up and bring them into service using their own technical expertise. DUTIES & RESPONSIBILITIES: Working with technical architects, product owners and key stakeholders, lead the...

**Role Overview:** You will be an expert in Advanced NetApp L3 level support, CVO ONTAP, ITIL processes (Change Management, Problem Management) and experience in implementing automation. Your role will require advanced troubleshooting skills and the ability to optimize NAS systems for high-performance operations. You will provide L3-level support for NetApp CDOT in a NAS environment, ensuring high availability and performance. Demonstrating in-depth expertise in NetApp C Mode, including cluster configuration, SVM/volume-based replication, LIFs setup, and storage efficiency implementation will be crucial. You will manage and troubleshoot SMB/CIFS shares, NFS exports, and dual protocol shares,...

In this role, you will lead end-to-end service desk operations across multiple geographies. You will be responsible for driving performance and operational efficiency through robust incident, request, and escalation management. Your key responsibilities will include establishing and monitoring KPIs, SLAs, and CSAT targets to ensure adherence and continuous improvement. It will be essential for you to implement ITIL best practices for service management, including incident, problem, and change management. Additionally, you will be required to govern vendor/partner performance and contractual service delivery in managed service models. Conducting root cause analysis and trend reviews for recur...

As a ServiceNow Custom App Dev at our company, you will play a crucial role in developing and customizing applications on the ServiceNow platform to meet the digital challenges faced by our customers. Your expertise will be instrumental in unlocking the value of data and applications, ultimately benefiting both business and society. Here is a breakdown of what this role entails: **Key Responsibilities:** - Minimum 5 years of experience working with the ServiceNow platform as a Developer in an enterprise-wide multitier ServiceNow production environment. - Working knowledge of cloud scripting languages, preferably JavaScript and JSON. - Hands-on experience integrating ServiceNow with external ...