4444 Problem Management Jobs - Page 13

In this role, you will be responsible for providing first- and second-level support to global employees across multiple company sites, assisting individuals at all levels within the organization. Your primary tasks will include ensuring timely operational and technical support for personal computers, troubleshooting domestic computer hardware and software issues, and resolving service requests promptly and effectively. You will be tasked with developing accurate documentation of installation and configuration procedures for various software packages, managing the deployment of software and hardware, and maintaining an inventory of GIT clients assets. Additionally, you will create and update a knowledge base to support users, collaborate with the Cybersecurity team to secure network assets, and log all relevant information about issues in the problem management database. As part of your responsibilities, you will assist in onboarding new employees with GIT orientation to computer assets, respond to voice mails and emails daily, and develop a working knowledge of all desktop applications and OS software supported by Desktop Services. You will also be expected to troubleshoot and provide assistance in the use of all supported software, as well as undertake various duties assigned by the GIT Client Solutions Manager. To qualify for this position, you should possess an Internship/Apprenticeship degree in Computer Science or a related field, along with a minimum of 2 years of experience in Desktop and/or Helpdesk support. Proficiency in current standard desktop software, such as Microsoft Office and Windows, is required, as well as fluency in English (additional languages are a plus). Experience in working with international clients in the USA and Europe, knowledge of Microsoft Office, and familiarity with SAP would also be advantageous. Previous experience in Desktop or Help Desk support will be considered an asset.,

Join our Team About this opportunity: We are thrilled to invite you to join the Ericsson team as a seasoned Cloud and Linux Administrator. Your role will involve managing and optimizing Cloud Native Infrastructure (CNIS) platforms and Cloud Container Distribution (CCD) environments. We are seeking an experienced professional with deep technical expertise across Kubernetes ecosystems, container infrastructure, SDI, networking, and Linux system administration. Key Responsibilities: As a Cloud and Linux Administrator, your key responsibilities will include: - Administering and operating CNIS platforms, including Kubernetes, container runtimes, and IaC with Ansible. - Managing the CCD lifecycle, which involves provisioning, upgrades, backups, DR readiness, and workload onboarding. - Performing CCD health checks, drift analysis, capacity planning, and compliance monitoring. - Implementing observability with tools such as Prometheus, Grafana, and other monitoring tools. - Maintaining documentation, runbooks, and supporting DR planning & RCA. SDI & Networking: - Administering SDI components such as Calico, Multus, Ceph, CSI drivers, and CNI plugins. - Troubleshooting CNIS/SDI integration and programmable network issues. - Managing Juniper/Extreme Networks switches, including VLANs, ACLs, trunking, and switch firmware/upgrades. Linux Administration: - Demonstrating expertise in RHEL system administration, LVM, multipathing, patching, and storage integration. - Providing hardware support for HP ProLiant and Dell PowerEdge servers. - Strong skills in performance tuning, kernel analysis, and backup management. Process & Compliance: - Applying ITIL processes for incident, problem, and change management. - Ensuring security, compliance, and operational best practices are followed. Preferred Certifications: - CKA / CKAD / CKS (Kubernetes) - RHCSA / RHCE (Linux) - Juniper / Extreme / SDN networking - ITIL Foundation Experience Required: We are looking for candidates with 4-8 years of experience in Cloud and Linux Administration.,

As an Engineering Support Analyst, you will be responsible for ensuring the stability and performance of critical business systems. You will act as a software detective, identifying and resolving issues across various system components. Your duties will include triaging bugs, escalating tickets with detailed context, responding to system alerts, and initiating On-Call procedures as needed, all while maintaining clear and effective communication. You will provide technical support for essential business systems, collaborating with Traders, Developers, DevOps, and SRE teams to ensure seamless system operations. Conducting root cause analysis, implementing preventive measures, and monitoring system alerts to proactively address incidents are key aspects of your role. You will escalate issues with comprehensive documentation and offer coverage for global teams, including those in Australia (AEDT) and Europe (CET). Additionally, driving continuous improvements in system reliability and support processes will be part of your responsibilities. Key Accountabilities: - Deliver high-quality support to global stakeholders. - Resolve incidents efficiently and effectively. - Utilize monitoring tools to detect and respond to issues proactively. - Contribute to continuous improvement initiatives and innovation in support practices. Preferred Experience & Skills: - 2-3 years of experience in technical support for critical business systems. - Strong analytical and problem-solving abilities. - Excellent verbal and written communication skills for effective collaboration with global teams. - Solid understanding of incident and problem management principles. - Experience with server stack and website support is advantageous. - Proficiency in debugging, issue analysis, and resolution. Technical Knowledge: - Familiarity with monitoring and observability tools such as Grafana, Prometheus, Loki, and Tempo. - Knowledge of Kubernetes, Docker, Linux, Windows, Kafka, and Postgres. - Experience in building Grafana dashboards integrating metrics, logs, and traces for proactive error detection. - Testing experience is a plus. Education & Certifications: - A tertiary qualification in Information Technology or a related field is highly desirable.,

As a Salesforce Associate at our company, you will be an integral part of a highly skilled capability group, collaborating with clients from diverse industry verticals to develop top-tier software products and services through configuration and customization. Your role will require exceptional verbal and communication skills to effectively present and communicate technical designs and solutions to colleagues and interact clearly with clients and project teams. You will also need strong written skills for creating solution documentation for both technical and non-technical materials. Working with minimal supervision, meeting deadlines, and having a background in the force.com platform and deployment experience in an outsourced service environment are essential for this role. Your Impact will be significant as you demonstrate expertise in business requirement gathering, analysis, and conceptualizing high-level architectural frameworks and designs. You will be involved in conceptualizing end-to-end integration projects, understanding authentication mechanisms, designing data flows, and working with ETL or data loader tools. Your experience in architecting large-scale applications, solution architecting, and estimation processes will be key. Strong consulting, communication, presentation, and analytical skills will be crucial, along with active participation in thought leadership and best practices development. You will drive end-to-end project design and development while collaborating closely with global clients. In terms of qualifications, we are looking for candidates with 4 to 6 years of development experience in SFDC and B2B Commerce cloud. You should have hands-on experience in Salesforce application development, including VF, Apex Triggers, and Asynchronous Apex, as well as a solid understanding of the Lightning framework. Experience with B2B Commerce, REST & SOAP APIs, Governor limits, continuous integration, version control systems like Git, and large-scale application architecture is required. Along with Salesforce certification, knowledge of Heroku, Angular.js, Salesforce Einstein, Salesforce CPQ, and CloudCraze B2B will set you apart. Incident and problem management skills, coaching abilities, and a proactive, self-learning approach are highly valued. Our company, Publicis Sapient, is a digital transformation partner that helps organizations evolve digitally in their work and customer service. With a focus on unlocking value through modern methods and a start-up mindset, we combine strategy, consulting, customer experience, agile engineering, and problem-solving creativity to accelerate our clients" businesses. With a commitment to a gender-neutral policy, generous benefits, and a supportive work environment, we aim to empower our employees to thrive and grow.,

Job Description Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Owner of all Service Desk Processes (Incident, Problem Change etc.), amend and create new processes where appropriate Own the Major Incident Management Process and align all stakeholders as appropriate to drive the resolution to SLA keeping all stakeholders informed of progress through regular communications during the lifecycle of the service event Manage the service desk tool (s), enhance and innovate where appropriate; Deliver the service in line with the project budget; Maintain, monitor and improve services; Liaison to customer for escalations and service quality; Identify project risks and issues, maintain risk register, and issues logs; Responsible for the efficiency and productivity of the service desk, regularly review the resource estimates and forecasts to support Service Delivery. Operations Management: Overall responsibility for the IT operations and daily maintenance duties; Ensure that all operational procedures are executed; Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained; Focus on internal OLAs and interdepartmental reports Report on KPI’s and SLA achievements, on daily, weekly, and monthly intervals where appropriate; Major incident reporting; Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels; Present monthly service reviews to CIO; Responsible for Customer Satisfaction (CSAT) survey; Change/Problem Management: Coordinate activities for Change and Problem Management; Ensure tools updated with relevant information; Control workflow of problems and changes; Vendor Management Management of local and global suppliers; Develop and maintain professional / trustworthy relationships with vendors; Negotiate pricing and contract reductions where appropriate; Complete vendor assessment forms; Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc); Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc); Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project; Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar; 3+ years in a management/leadership role delivering service against SLAs or agreed targets; Strong leadership and influencing capabilities; Good presentation skills and Communication skills; Good documentation skills; PM certification desirable; Experience with OLA’s, managing internal customers. Experience in working with business auditors and the associated documentation Experience with managing vendors, and budgets Experience leading an IT team either in Supervisor, Team Lead or Manager role; ITIL Certified v3 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. Role & responsibilities Preferred candidate profile

As a Lenovo Service Desk Engineer, you play a crucial role in providing exceptional 24x7 technical support to our customers. Your primary responsibility is to assist customers in troubleshooting hardware and software issues, guiding them through problem-solving processes, and ensuring that all interactions are handled with professionalism and efficiency. Your key responsibilities include providing technical support via phone, email, and live chat round the clock, diagnosing and resolving hardware and software issues promptly, documenting customer interactions and technical procedures accurately, collaborating with team members to resolve complex issues, and ensuring customer satisfaction by delivering high-quality service. The ideal candidate for this role should have a strong technical background, excellent communication skills, and a customer-centric attitude. While prior experience in a similar role is preferred, it is not mandatory as we believe in continuous learning and development and will provide training as needed. You should have a solid understanding of hardware and software support, including troubleshooting issues related to different devices and software applications. Proficiency in application support is essential as you will frequently assist users with various software applications. Networking skills are highly desirable to manage and troubleshoot network issues effectively, enhancing service desk operations" efficiency. Familiarity with ITIL practices is preferred as it helps in understanding and implementing best practices for IT service management. Proficiency in service request and incident management is crucial to ensure timely and effective support for our users. Access management is also a key responsibility to provide appropriate access to necessary systems and data. Problem management skills are essential in identifying the root cause of issues and implementing permanent solutions to improve service quality. A full-time graduation with a minimum of 7 years of relevant experience, excellent communication skills, and ITIL4 certification are required for this role.,

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB, GRC, HRSD, ITOMmodule with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog. Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Job TitleSDM/Project/Program Manager (Java/.Net) Total Experience12-17 Years Only LocationBangalore Only About Company Your Role Lead Agile/Scrum teams to deliver high-value programs. Manage planning, budgeting, P&L, risk, and transformation initiatives. Drive automation, tools implementation, and operational efficiency. Champion business cases and stakeholder engagement. Mentor teams and foster collaboration across functions. Ensure quality through rigorous processes and controls. Travel to client/project locations as required. Your Profile Techno-functional expertise in Java or .Net. Strong leadership, problem-solving, and time management. Experience in application development and delivery. Proficiency in MS Office, MS Project, JIRA, ServiceNow. Scrum Master certification (mandatory); PMP preferred. What Youll Love About Working Here You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

About The Role LocationBangalore/ Gurgaon Mode-Hybrid Exp- 4 to 7 years Required Skills Managing the lifecycle of all the changes and to minimize the impact of incidents. End to End IT Change and Service Management & Execution. Requirement gathering & Analysis of the situation. Plan, coordinate and control the restoration of complex and high impact system changes that occur within the production environment. Measure project performance to identify areas for improvement. Maintain Incident, Change reports in a common database and have a weekly consolidated report published to the team. Update and Leads the change advisory board (CAB) Facilitate and perform Change process to identify causes of critical incidents and follow-up on preventive Action items. Conduct Daily meetings with client and in-house technical teams to work on preventive action items for Change management.

Your Role Design and implement CMDB data models, CI classes, and relationships in ServiceNow. Develop and maintain Discovery patterns and integrations to populate CMDB. Ensure data integrity and compliance with CMDB policies and standards. Collaborate with stakeholders to define CI attributes, lifecycle states, and reconciliation rules. Automate CMDB processes using ServiceNow workflows, business rules, and scripts. Perform regular audits and health checks of CMDB data. Troubleshoot and resolve CMDB-related issues and incidents. Document CMDB architecture, processes, and procedures. Your Profile 9 to 12 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of solutions. Strong hands-on experience withServiceNow CMDBandDiscovery. Proficiency inJavaScript,ServiceNow scripting, andREST/SOAP APIs. Familiarity withITIL processes, especially Configuration Management. Ability to analyze complex data and present actionable insights. Excellent problem-solving and communication skills. Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs. What you"ll love about working here You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

About The Role This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. About The Role - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Define, analyze and review technical architecture on required platform and coming up with architecture options and recommendations Define, detail, and scope the technical requirements into solutions Work across key activities in configuration, systems management tools and backup and recovery Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise IBM WAS Certified SME to work independently on WAS Admin on Linux/AiX OS. Must have working experience in WAS Installation and Upgrades Must have working experience in WAS Application deployments, WAS Configuration Must have working experience in Security vulnerability Fixes, SSL Certificate Installation/Renewal. Good knowledge on Shell scripting Preferred technical and professional experience WAS Admin - IBM WAS Certified SME to work independently on WAS Admin on Linux/AiX OS. Must have working experience in WAS Installation and Upgrades, WAS Application deployments, WAS Configuration, Security vulnerability Fixes, SSL Certificate Installation/Renewal. Good knowledge on Shell scripting

About The Role This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. About The Role - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Your Role Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability Your Profile 9 to 12 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of ITSM solutions. Strong technical knowledge in ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management. Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs. Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs and automation routines. What you"ll love about working here You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges. Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of our applications and enhancing user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze business requirements.- Design and develop applications using ServiceNow IT Service Management.- Create technical specifications and design documents.- Perform unit testing and debugging of applications.- Assist in the deployment and implementation of applications.- Stay updated with the latest industry trends and best practices.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow IT Operations Management.- Strong understanding of IT service management processes and best practices.- Experience in designing and implementing ServiceNow workflows and modules.- Knowledge of JavaScript, HTML, CSS, and other web technologies.- Familiarity with ITIL framework and IT service management concepts.- Excellent problem-solving and analytical skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education We are seeking an Associate Manager with expertise in Microsoft Intune administration and incident management to lead endpoint management operations and ensure seamless service delivery. The ideal candidate will have a strong technical background in Intune, MDM solutions, and ITIL-based incident resolution, with experience in managing escalations, coordinating with cross-functional teams, and driving service improvements. Roles & Responsibilities:- Intune Administration & Endpoint Management:-Oversee Microsoft Intune for managing Windows, macOS, iOS, and Android devices.-Ensure compliance and security policies are properly implemented via Intune & Azure AD.-Manage Autopilot provisioning, compliance policies, conditional access, and app protection policies.-Troubleshoot and resolve Intune-related issues, including device enrollment, compliance failures, and software deployments.-Work with JAMF and other MDM tools for macOS management where applicable.-Collaborate with security teams to enforce zero-trust security policies.-Optimize Group Policy Objects (GPOs) and Endpoint Configuration Manager (SCCM/Co-management).-Incident Management & Escalations:-Act as the Incident Manager, ensuring ITIL best practices for L1, L2, and L3 support teams.-Own P1/P2 incidents, drive RCA (Root Cause Analysis), and implement corrective actions.-Ensure SLA adherence and minimize downtime through proactive monitoring & automation.-Coordinate with vendors (Microsoft, JAMF, OEMs) for issue resolution.-Conduct incident post-mortems, document lessons learned, and drive service improvements.-Provide regular reports & dashboards on incident trends, recurring issues, and resolution times.-Service Delivery & Process Improvements:-Define and implement SOPs, playbooks, and best practices for endpoint management.-Lead problem management by identifying trends and implementing permanent fixes.-Work closely with the Service Delivery Manager to improve operational efficiency.-Conduct training sessions for the L1/L2 support teams to enhance troubleshooting skills.-Implement automation & scripting (PowerShell, Intune Graph API) to improve response times.-Stakeholder & Client Management:-Act as the primary technical SME for endpoint management and incident handling.-Interface with clients, business users, and internal teams to manage expectations.-Provide weekly/monthly service reviews and continuous improvement plans.-Ensure compliance with client security policies, GDPR, and data protection laws. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune, Workplace Technology Solutions, Apple macOS Management-9+ years of IT experience with a focus on Intune administration & endpoint management.-Strong expertise in Microsoft Intune, Azure AD, Autopilot, SCCM, and Co-management.-Deep knowledge of ITIL processes, incident, and problem management.-Experience handling major incidents (P1/P2), RCA, and service restoration.-Proficiency in PowerShell scripting, Intune Graph API, and automation.-Experience in working with JAMF for macOS management is a plus.-Excellent communication, stakeholder management, and leadership skills.-Microsoft certifications such as MD-102, MS-101, ITIL V4 are preferred. Additional Information:- The candidate should have a minimum of 9+ years of experience in Microsoft Intune.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot complex problems, analyzing system performance, and ensuring the seamless operation of essential applications. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of business processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for incident management.- Document and maintain records of incidents and resolutions to enhance knowledge sharing within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Good To Have Skills: Experience with Service Integration and Management (SIAM).- Strong analytical skills to assess and resolve incidents effectively.- Ability to work collaboratively in a team-oriented environment.- Familiarity with incident tracking and management tools. Additional Information:- The candidate should have minimum 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Performance Analytics Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and best practices among team members.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Performance Analytics.- Strong analytical skills to interpret data and provide actionable insights.- Experience with application design and development methodologies.- Ability to work collaboratively in a team environment.- Familiarity with project management tools and techniques. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow Performance Analytics.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. Roles & Responsibilities:- Provide exceptional technical support to clients, utilizing deep product knowledge to accurately define and resolve issues.- Interface with clients to ensure world-class systems are running smoothly.- Design and interpret resolutions based on deep product knowledge.- Maintain exceptional communication skills to ensure quality service delivery.- 24x7 Rotational Shift- Voice Process Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Knowledge of ITIL framework, experience with ticketing systems.- Strong understanding of technical support processes and procedures.- Experience with troubleshooting and problem-solving.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional technical support.- This position is based at our Bengaluru office. Qualification Bachelors Degree or Graduation

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : Microsoft Power Business Intelligence (BI) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately diagnosing issues and designing effective resolutions based on your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Good To Have Skills: Experience with Microsoft Power Business Intelligence (BI).- Strong understanding of IT service management frameworks.- Experience with incident management and problem resolution processes.- Familiarity with service level agreements and performance metrics. Additional Information:- The candidate should have minimum 5 years of experience in Infrastructure Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Tech for Operations - ServiceNow Tools Administration Designation: Infra Managed Service Analyst Qualifications: BE/Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationA portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. What are we looking for? ServiceNow Portal DevelopmentIncident ManagementAbility to establish strong client relationshipAbility to work well in a teamAbility to handle disputesWritten and verbal communicationJavaScriptAdmin experience on ServiceNow Modules (Incident, Problem, Change, CMS, CMDB, Service Catalog, Integration, Knowledge & Asset Mgmt)Maintenance, administration and version standardization of Service Now Experience with ServiceNow development/configuration with Java certified Develop Applications on SNOW PlatformCustomized Service levelsPlatform UpgradesService Management Process development Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE,Any Graduation