1227 Problem Management Jobs - Page 13

The Role Hosted in Pune, India, Senior Cyber Security Engineer is a position, part of a global team, reporting into the Cyber Security Engineering Manager with responsibility of assisting in development of Processes, Standards, and Designs of JCI s Cyber Security Infrastructure Working closely with Project Managers, Global Operations and Technology groups, Business Unit IT delivery organizations, the identity management, and other infrastructure architecture members when creating and implementing Cyber Security Infrastructure. Ensures compliance with established architecture direction and standards. Works with Service Management and stakeholders to collect functional requirements and ensure the most effective solution is used. Maintains an understanding of relevant industry standards and directions to ensure key vendors, suppliers and service partners development plans include support for same. Primary Responsibilities The responsibilities of the Information Security Global Architecture Senior Manager include, but are not limited to Provide team support with validating security controls Ensures that third party solutions used within Cyber Security follow all Johnson Controls standards. Acts as an internal consultant to business units and Infrastructure IT. Provides management with accurate and complete status information. Provide technical input into security related standards, technology roadmaps, support requirements and management of infrastructure designs Stay abreast of current and evolving technologies in Cyber Security. Adheres to all current changes and problem management policies and procedures. Candidate Profile The successful candidate will be a passionate information security professional with the ability to communicate to different business and Project managers. The candidate will be able to execute the Cyber Security Engineering management strategy defined by leaders. The candidate will demonstrate drive, intelligence, maturity, and energy and will be a proven team leader and security strategist. A minimum bachelor s degree in computer engineering, computer security or computer science discipline or equivalent experience 10 years of Cyber Security related experience working with teams in security operations, incident analysis, developing applications, and security applications. Experience with validation security tools . Experience with Security features, assessments, and validation of security controls for both Linux and Windows based systems Familiarity with network security methodologies, tactics, techniques, and procedures. Experience performing security/vulnerability reviews of network environments. Experience of network security architecture, understanding of the TCP/IP protocol, and remote access security techniques/products. Experience with enterprise anti-virus/malware solutions, virus outbreak management, and the ability to differentiate virus activity from directed attack patterns. Candidate must be able to react quickly, decisively, and deliberately in high stress situations. Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, to technical and non-technical audiences at different seniority levels and interact with customers. Highly motivated individual with the ability to self-start, prioritize, multi-task and work in a global team setting. Ability to create and maintain good business relationships with counter parts, customers, and external entities to achieve the security operations management goals Ability to maintain a high level of discretion and personal integrity in the exercise of duties, including the ability to professionally address confidential matters Familiarity of regulatory compliance requirements (PCI-DSS, HIPAA, FISMA, SOX, etc. ) Required Certifications 10+ years Certification Information Systems Security Professional (CISSP) At least 5+ years Certification (or similar) in one of Certified Information Security Manager (CISM) Information Systems Security Architecture Professional (ISSAP) Certified Ethical Hacker (CEH) Cisco Certified Network Associate Security (CCNA Security) Certificate of Cloud Security Knowledge (CCSK) Certified Cloud Security Professional (CCSP) This indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management.

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactionson SAP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Project Role : Application Automation Engineer Project Role Description : Deliver predictive and intelligent delivery approaches based on automation and analytics. Drive the automation of delivery analytics to gather insights from data. Must have skills : Automation in Application Maintenance Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary of the role:Drive automation on ServiceNow, specifically on Gen AI using ServiceNow GenAI capabilities by collaborating with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes to propose value driven automation solutions for IT service management and IT operations management. Roles & Responsibilities:Understanding of ServiceNow and ecosystem technology landscapeExperience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM.Ability to design Business case/Value case for automation solutions/assets in focusUnderstanding of customer journey, touchpoints & channel strategy Leverage GenAI capabilities of NowAssist and implement end to end process reinvention for incident investigation, resolution & recoveryITSM Co-Pilot, AI Chatbot, Assistant AI Agents, Anonymous AI Agents and other AI tools to drive comprehensive automation solutionA general orientation towards leveraging complex technology capabilities to solving business and process/operational problems using automation is preferred.Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision.Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones.Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.Ability to articulate the business value of recommended automation solutionFamiliarity with project management methodologies (e.g., Agile, Waterfall).Familiarity with estimation methodologies (e.g., bottom up, top down). Professional & Technical Skills: Relevant experience in the required experience above. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment. Additional Information:- The candidate should have minimum 15 years of experience in Automation in Application Maintenance.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

ServiceNow Tester (focusing on ATF framework and performance testing) Must have knowledge of Servicenow tool. Should create, execute, and maintain automated tests for ServiceNow applications and configurations (within ATF framework) Should have capability to writing test scripts, defining test data, and managing test suites Knowledge of performance testing methodologies and tools within ServiceNow, such as the ATF's performance profiling feature. Should be able to identify performance issues, analyzing bottlenecks, and suggest improvements. Proficiency in JavaScript for scripting test automation and custom scripts within the ServiceNow platform Ability to troubleshoot test failures, identify root causes, and propose solutions Staying up to date with the latest ServiceNow best practices and tools for test automation and performance testing. Familiarity with SQL for database testing and data validation Analyse test data and application logs to troubleshoot issues Ensure data accuracy and consistency during testing Strong verbal and written communication skills to interact with cross-functional teams Work closely with developers, business analysts, and stakeholders to understand requirements Roles and Responsibilities ServiceNow Tester (focusing on ATF framework and performance testing) Must have knowledge of Servicenow tool. Should create, execute, and maintain automated tests for ServiceNow applications and configurations (within ATF framework) Should have capability to writing test scripts, defining test data, and managing test suites Knowledge of performance testing methodologies and tools within ServiceNow, such as the ATF's performance profiling feature. Should be able to identify performance issues, analyzing bottlenecks, and suggest improvements. Proficiency in JavaScript for scripting test automation and custom scripts within the ServiceNow platform Ability to troubleshoot test failures, identify root causes, and propose solutions Staying up to date with the latest ServiceNow best practices and tools for test automation and performance testing. Familiarity with SQL for database testing and data validation Analyse test data and application logs to troubleshoot issues Ensure data accuracy and consistency during testing Strong verbal and written communication skills to interact with cross-functional teams Work closely with developers, business analysts, and stakeholders to understand requirements

**Education** + Bachelor s Degree in Business, IT, or related field or equivalent experience **Certifications** + ITIL Foundations or higher certification is highly desirable. **Work Experience** + 5+ years of Incident Management, Problem Management, or Crisis Management experience required. + Exposure to technology projects and project management. **Specialized Knowledge, Skills, and Abilities** + **Must be fluent in Japanese - Credentialed or certified at an N2 level or better. Alternatively, the candidate must be able to demonstrate a command of Japanese speaking, writing, and presenting skills. The candidate will be interviewed in Japanese by a native speaker.** + **Must possess C2 in CPE (Cambridge Proficiency Exam) or IELTS (International English Language Testing System ) at a band level of 7 or higher or proficiently able to demonstrate a command of English speaking, writing, and presenting. The candidate will be interviewed in English by a native speaker.** + Advanced Skills in MS Office applications including Excel, Word, OneNote and Outlook + ServiceNow and SharePoint experience is a plus. + Ability to work independently and aggressively track incidents + Excellent documentation skills and attention to detail + Ability to communicate well with customers and co-workers + Ability to work in a team environment + Strong problem-solving skills + Strong communication skills (written, verbal, and presentation) \#LI-PR1WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

The Senior Software Engineer will work on a Balanced Product Team and collaborate with the Product Manager, Product Designer, and other Software Engineers to deliver analytic solutions. The Software Engineer will be responsible for the development and ongoing support/maintenance of the analytic solutions. Product And Requirements Management: Participate in and/or lead the development of requirements, features, user stories, use cases, and test cases. Participate in stand-up operations meetings. Author: Process and Design Documents Design/Develop/Test/Deploy: Work with the Business Customer, Product Owner, Architects, Product Designer, Software Engineers, and Security Controls Champion on solution design, development, and deployment. Operations: Generate Metrics, Perform User Access Authorization, Perform Password Maintenance, and Build Deployment Pipelines. Incident, Problem, And Change/Service Requests: Participate and/or lead incident, problem, change and service request-related activities. Includes root cause analysis (RCA). Includes proactive problem management/defect prevention activities. 5+ years experience in Software Engineering. Bachelor s degree in computer science, computer engineering or a combination of education and equivalent experience. 2+ year experience with developing for and deploying to GCP cloud platforms Highly effective in working with other technical experts, Product Managers, UI/UX Designers and business stakeholders Delivered products that include web front-end development; JavaScript, CSS, frameworks like Angular, etc. Comfortable with Continuous Integration/Continuous Delivery tools and pipelines e.g. Tekton, Terraform Jenkins, Cloud Build, etc. Experience with machine learning, mathematical modeling, and data analysis is a plus Experience with CA Agile Central (Rally), backlogs, iterations, user stories, or similar Agile Tools Experience in the development of microservices Understanding of fundamental data modeling Strong analytical and problem-solving skills Willingness to collaborate daily with team members. A strong curiosity around how to best use technology to amaze and delight our customers Experience in development in at least some from each following categories And Apply: Languages: Java / Kotlin / JS / TS / Python / Other Frontend frameworks: Angular / React / Vue / Other Backend frameworks: Spring / Node / Other Proven experience understanding, practicing, and advocating for software engineering disciplines from eXtreme Programming (XP), Clean Code, Software Craftmanship, and Lean including: Paired / Extreme programming Test-first/Test Driven Development (TDD) Evolutionary design Minimum Viable Product FOSSA, SofarQube,42Crunch, etc.,

About the position: The Wells Product Owner position is responsible for supporting the Wells Digital Platform. This role involves delivering the highest priority objectives, based on value, on a quarterly basis for the digital portfolio. Key responsibilities: The Wells Digital Product Owner will be accountable for the support, operation, and maintenance of digital solutions within the Wells Digital Platform This position entails updating the product roadmap, contributing to the vision and strategy of digital products, and ensuring alignment with the overarching product line strategy This position will be actively engaged in sprint planning, providing clear details and elaborating on features and user stories to develop comprehensive requirements and success metrics. The goal is to deliver valuable outcomes that align with the Wells functional vision for Wells digital This role necessitates close collaboration with IT resources, the Wells Digital Platform, and teams across Chevrons global units to ensure the integration of essential skills and operational capabilities for delivering advanced digital products. Supporting the main platform, this position will assist in maintaining and prioritizing the product backlog to maximize business value, aid in trade-off decisions, and ensure customer satisfaction The position reports to the Product Line Manager and may flex between primary product ownership and supporting other product owners as team dynamics evolve. Central mission for this position will be to drive business results and enhance customer value through the strategic implementation of digital solutions within the context of well construction and execution workflows The responsibilities for this position include providing day-to-day operations support for applications through troubleshooting and technical analysis to pinpoint root causes and develop solutions The role involves partnering with global customers to address application break-fixes and enhancements to meet maintenance requirements, participating in application upgrades, enhancements, or deployment in new sites, and having experience with applications interfacing with SQL databases and API Integrations The candidate should have experience in design, configuration, and unit testing within the product lifecycle methodology, possess fundamental knowledge of processes and tools related to Security Control (cyber), Problem Management, and Change Management. Additionally, the role requires the ability to frame business problems, identify and collaborate on solutions with analysts, architects, and stakeholders, and gather business requirements, workflows, and associated data models Required Qualifications: Bachelor or Master s Degree from a recognized university in petroleum, mechanical, chemical, civil, or electrical engineering with minimum CGPA 7.5 and above Minimum 5 total years of work experience in Oil and Gas Industry specializing in Drilling, Completions, or Workovers. Including 3 years of experience in related fields such as Applications Support and Business Analysis is required The ideal candidate should have 1 year of field-related experience in Drilling, Completions, or Workovers The ideal candidate should have hands-on experience with multiple engineering basins, though it is not mandatory, and be familiar with engineering design processes such as casing design, directional planning, and completion design. Proficiency with software tools and digital applications used on rig/frac sites is essential. Additionally, the role requires a strong digital awareness, the ability to utilize technology to solve problems and complete tasks, and an understanding of the importance of data for making informed business decisions. The candidate must demonstrate clear communication, foster positive relationships, and encourage team collaboration by sharing information and providing feedback. Empowering others to make decisions, identifying crucial data for decision-making, removing barriers to success, and tracking performance through impactful data are also key skills. An understanding of well construction design and execution workflows is necessary Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1:30pm to 10:30pm. Chevron participates in E-Verify in certain locations as required by law.

Our Purpose Title and Summary Senior Business Analyst The Sr. Professional -procure to pay will work in a cross functional team environment comprised of technical staff, application end-users, business owners and external vendors throughout MasterCard Worldwide to provide to provide functional application support for Oracle applications and other procure to pay applications globally. The ideal candidate will demonstrate functional knowledge of General administration Invoicing & payments. Specifically related to functions in Oracle Applications preferably R12 version. Candidate will also support corporate objectives such as compliance, stewardship, governance, risk management and business continuity as they relate to our global procure to pay applications. Role: Liaison with business owners and technical teams. Perform and own functions like understanding business requirements, formulating technical solutions, mapping business requirements to system functionality, designing and documenting functional requirements. Additionally performing hands-on system configuration and data loads where needed. Strong functional understanding of ERP application either Oracle Applications (R12) or similar, with good awareness of all functional configurations related to modules Invoicing, purchasing, supplier maintenance, accounts payable, payments etc. Expected to have prior experience on integrating data between on premise to/from Cloud applications (vice versa) Provide ongoing Production Support - including problem management. Will include logging tickets, status communication & escalation (as needed). Apply newer technologies like bots, predictive analytics, mobile tools etc. to ensure automation, analytical reporting and digitized usage of applications. Support and lead efforts on application training and change management specifically for Oracle application and associated processes. Perform activities like creating/modifying reports, dashboards, implementing/updating workflows, purchasing setups, etc. in Oracle applications. Participate in efforts related to testing and documentation of business processes, configuration changes and application updates. All About You : Bachelors or higher degree in Information Systems, Procurement, Sourcing, Finance - or equivalent work experience Knowledge on Oracle application (R12), primarily with modules like iExpense, purchasing, supplier maintenance, accounts payable, payments etc. is preferred Working knowledge on any ERP application is preferred. Proficiency with MS Office applications Excellent written & verbal communication skills required - with the ability to effectively communicate & develop strong relationships Solid active listening and good customer service skills Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects

Grow with us About Ericsson Ericsson is a world-leading provider of telecommunications equipment services to mobile fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, more than 40 percent of the worlds mobile traffic passes through Ericsson networks. Using innovation to empower people, business society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people society to help shape a more sustainable world. We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture an innovative engaging environment where employees enhance their potential every day. Our employees live our vision, core values guiding principles. They share a passion to win a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning growth opportunities that allow you to acquire the knowledge skills necessary to reach your career goals. Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation. Responsibility and Tasks General Handle and resolve Customer issues Provide dedicated support Deliver results meet customer expectations Handle Software Update Management (SUM) Handle Customers and internal Stakeholders from Technical perspective Work with diverse team Operational Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases Available to handle customer technical queries all the time and ensure timely response Make constant efforts to be updated on relevant technical skills all the time Participate in Project activities and involve as needed Take handover from Project and ensure all the check points completed Organize and deliver the Knowledge sharing sessions with stakeholders Review and prepare the relevant technical document i.e. RCA Customer Specific Good Working Relationship with Customer and Working groups Take part in Operational review meetings as and when required Understand and get updated on solution deployed in customer network Make customer aware on product Life cycle i.e. HW or SW Interface with customer for planned activities in network as needed Business Related Provide technical support to Service delivery Manager in all respect Participate and contribute during pre-sales engagement activities, if needed Understanding of the contractual obligation for support delivery Ensure that KPIs are met according to SLA Identify the add on sales opportunities Position Qualifications Behavioral Competences: Creating Innovating Entrepreneurial Commercial thinking Persuading Influencing Applying Expertise technology Analyzing Delivering Results Meeting Customer expectations Soft Skills: Presentation Communication skills Teamwork collaboration skills Market insight Financial Understanding Consultative Selling Skills Negotiation Skills Leadership Skills Education Qualification Years of Experience Education: BE/B Tech or equivalent Min years of experience: 8+ Years Skill Experience Working in a virtual Environment is must. Should have good exposure to working with - OpenStack (CEE) - Kubernetes (CCD) - Cloud Networking (SDI SDN) - Cloud Storage - REDHAT Open stack ( RHOSP ) - REDHAT Open shift ( RHOCP ) - CEPH and Other Storage solutions. - Excellent Understanding about Cloud Networking ( OSPF , BGP,BFD etc) An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units Should able do tracing and complex logs analysis for Cloud Nodes Exposure to any of the following Cloud Core applications/environment is desired - MME/AMF/SMF/PCC - EPG/Packet Gateway - SAPC/CCPC/5G Policy Controller - CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function) - IP Routing - IMS Strong technical acumen should be exhibited when dealing with complex customer issues. Should have worked in a telecom support function earlier Past experience with Ericsson will be preferred Good knowledge of 3GPP in Cloud area Why join Ericsson What happens once you apply We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Mumbai Req ID: 768348

About this opportunity: The Improvement Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identify, drive, support and facilitate efficient effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes. What you will do: Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance. Accountable for WO/ticket/alarm reduction initiatives per contract Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports prepare action plan for network improvement. Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective. Propose and ensure best practices are followed within all related functions Perform KPI Trend monitoring and post-deviation analysis. Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling. Drive maintains and track actions undertaken to drive improvements following governance methods. Identify SPOF and drive mitigation plans to minimize impact. Maintain RISK register for the identified risks and drive them to minimize impact or mitigation. Collaborate with Data Analytics teams to build models to drive prescriptive insights. Propose predictive analytic model based on alarms/outages, QoS based on Capacity Utilization trends. To continuously engage the operations team and other teams to provide timely closure for actions. To prioritize problems based on the risk, impact and severity Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem. The skills you bring: Must have knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints. Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc. Should have ability to drive the projects/assignment independently as per customer requirement. Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner. Must have presentation skill and Service Related KPI s and User perception understanding. Understanding of Machine Learning, Artificial Intelligence and Automation. Ability to perform new Project ORQ (operation request) assessment KPI analysis after new change implementation in network. EBP (Ericsson Business Process and Finance Processes). Key Qualification: - BE/B.Tech (Telecommunication/ Computer Science)/MBA Industry experience: 6 years and above Telecoms Operations, at least 6 years hands on experience in PACO/CS Core domain (Experience into Ericsson, Nokia or Huawei nodes)

About this opportunity: The Improvement Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identify, drive, support and facilitate efficient effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes. What you will do: Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance. Accountable for WO/ticket/alarm reduction initiatives per contract Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports prepare action plan for network improvement. Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective. Propose and ensure best practices are followed within all related functions Perform KPI Trend monitoring and post-deviation analysis. Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling. Drive maintains and track actions undertaken to drive improvements following governance methods. Identify SPOF and drive mitigation plans to minimize impact. Maintain RISK register for the identified risks and drive them to minimize impact or mitigation. Collaborate with Data Analytics teams to build models to drive prescriptive insights. Propose predictive analytic model based on alarms/outages, QoS based on Capacity Utilization trends. To continuously engage the operations team and other teams to provide timely closure for actions. To prioritize problems based on the risk, impact and severity Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem. The skills you bring: Must have knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints. Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc. Should have ability to drive the projects/assignment independently as per customer requirement. Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner. Must have presentation skill and Service Related KPI s and User perception understanding. Understanding of Machine Learning, Artificial Intelligence and Automation. Ability to perform new Project ORQ (operation request) assessment KPI analysis after new change implementation in network. EBP (Ericsson Business Process and Finance Processes). Key Qualification: - BE/B.Tech (Telecommunication/ Computer Science)/MBA Industry experience: 6 years and above Telecoms Operations, at least 6 years hands on experience in PACO/CS Core domain (Experience into Ericsson, Nokia or Huawei nodes)

Join our Team About this opportunity: The Improvement Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identify, drive, support and facilitate efficient effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes. What you will do: Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance. Accountable for WO/ticket/alarm reduction initiatives per contract Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports prepare action plan for network improvement. Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective. Propose and ensure best practices are followed within all related functions Perform KPI Trend monitoring and post-deviation analysis. Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling. Drive maintains and track actions undertaken to drive improvements following governance methods. Identify SPOF and drive mitigation plans to minimize impact. Maintain RISK register for the identified risks and drive them to minimize impact or mitigation. Collaborate with Data Analytics teams to build models to drive prescriptive insights. Propose predictive analytic model based on alarms/outages, QoS based on Capacity Utilization trends. To continuously engage the operations team and other teams to provide timely closure for actions. To prioritize problems based on the risk, impact and severity Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem. The skills you bring: Must have knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints. Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc. Should have ability to drive the projects/assignment independently as per customer requirement. Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner. Must have presentation skill and Service Related KPI s and User perception understanding. Understanding of Machine Learning, Artificial Intelligence and Automation. Ability to perform new Project ORQ (operation request) assessment KPI analysis after new change implementation in network. EBP (Ericsson Business Process and Finance Processes). Key Qualification: - BE/B.Tech (Telecommunication/ Computer Science)/MBA Industry experience: 6 years and above Telecoms Operations, at least 6 years hands on experience in PACO/CS Core domain (Experience into Ericsson, Nokia or Huawei nodes)

Join our Team About this opportunity: The Improvement Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identify, drive, support and facilitate efficient effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes. What you will do: Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance. Accountable for WO/ticket/alarm reduction initiatives per contract Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports prepare action plan for network improvement. Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective. Propose and ensure best practices are followed within all related functions Perform KPI Trend monitoring and post-deviation analysis. Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling. Drive maintains and track actions undertaken to drive improvements following governance methods. Identify SPOF and drive mitigation plans to minimize impact. Maintain RISK register for the identified risks and drive them to minimize impact or mitigation. Collaborate with Data Analytics teams to build models to drive prescriptive insights. Propose predictive analytic model based on alarms/outages, QoS based on Capacity Utilization trends. To continuously engage the operations team and other teams to provide timely closure for actions. To prioritize problems based on the risk, impact and severity Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem. The skills you bring: Must have knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints. Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc. Should have ability to drive the projects/assignment independently as per customer requirement. Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner. Must have presentation skill and Service Related KPI s and User perception understanding. Understanding of Machine Learning, Artificial Intelligence and Automation. Ability to perform new Project ORQ (operation request) assessment KPI analysis after new change implementation in network. EBP (Ericsson Business Process and Finance Processes). Key Qualification: - BE/B.Tech (Telecommunication/ Computer Science)/MBA Industry experience: 6 years and above Telecoms Operations, at least 6 years hands on experience in PACO/CS Core domain (Experience into Ericsson, Nokia or Huawei nodes)

Grow with us About Ericsson Ericsson is a world-leading provider of telecommunications equipment services to mobile fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, more than 40 percent of the worlds mobile traffic passes through Ericsson networks. Using innovation to empower people, business society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people society to help shape a more sustainable world. We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture an innovative engaging environment where employees enhance their potential every day. Our employees live our vision, core values guiding principles. They share a passion to win a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning growth opportunities that allow you to acquire the knowledge skills necessary to reach your career goals. Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation. Responsibility and Tasks General Handle and resolve Customer issues Provide dedicated support Deliver results meet customer expectations Handle Software Update Management (SUM) Handle Customers and internal Stakeholders from Technical perspective Work with diverse team Operational Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases Available to handle customer technical queries all the time and ensure timely response Make constant efforts to be updated on relevant technical skills all the time Participate in Project activities and involve as needed Take handover from Project and ensure all the check points completed Organize and deliver the Knowledge sharing sessions with stakeholders Review and prepare the relevant technical document i.e. RCA Customer Specific Good Working Relationship with Customer and Working groups Take part in Operational review meetings as and when required Understand and get updated on solution deployed in customer network Make customer aware on product Life cycle i.e. HW or SW Interface with customer for planned activities in network as needed Business Related Provide technical support to Service delivery Manager in all respect Participate and contribute during pre-sales engagement activities, if needed Understanding of the contractual obligation for support delivery Ensure that KPIs are met according to SLA Identify the add on sales opportunities Position Qualifications Behavioral Competences: Creating Innovating Entrepreneurial Commercial thinking Persuading Influencing Applying Expertise technology Analyzing Delivering Results Meeting Customer expectations Soft Skills: Presentation Communication skills Teamwork collaboration skills Market insight Financial Understanding Consultative Selling Skills Negotiation Skills Leadership Skills Education Qualification Years of Experience Education: BE/B Tech or equivalent Min years of experience: 8+ Years Skill Experience Working in a virtual Environment is must. Should have good exposure to working with - OpenStack (CEE) - Kubernetes (CCD) - Cloud Networking (SDI SDN) - Cloud Storage - REDHAT Open stack ( RHOSP ) - REDHAT Open shift ( RHOCP ) - CEPH and Other Storage solutions. - Excellent Understanding about Cloud Networking ( OSPF , BGP,BFD etc) An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units Should able do tracing and complex logs analysis for Cloud Nodes Exposure to any of the following Cloud Core applications/environment is desired - MME/AMF/SMF/PCC - EPG/Packet Gateway - SAPC/CCPC/5G Policy Controller - CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function) - IP Routing - IMS Strong technical acumen should be exhibited when dealing with complex customer issues. Should have worked in a telecom support function earlier Past experience with Ericsson will be preferred Good knowledge of 3GPP in Cloud area Why join Ericsson What happens once you apply Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Mumbai Req ID: 768348

We are looking forward to hire SAP FICO Professionals in the following areas : Experience 10-13 Years Experience in SAP RTR / FICO ( JD from the Customer) 8-12+ years of experience preferred with S/4 HANA implementation project. Experience in incident lifecycle management and customer interaction and problem management Responsible for functional testing (Unit, Integration and UAT) in systems Coordinate with internal team, process teams and business users, Excellent Communication and ability to work as team, as role will require to have extensive meeting with all stakeholders and will be a single point of contact Expertise on SAP Finance areas (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Open text/VIM and Bank integrations (EBS, Payment medium etc. Good exposure on Controlling area (Production Costing, Material ledger and CO-PA). At least 2 full implementation experiences in architecting SAP solutions. Solid understanding and experience of integrating SAP FICO module with other SAP modules like MM, PP, SD, PS. SAP S/4 HANA Finance experience (Preferred) Experience in SAP Fiori and ABAP programming is a plus. Required Technical Competencies Customer Management: Specialized knowledge of customers business domain and technology suite. Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions. Projects Documentation: In-depth understanding documentation involved in Project like BBP Solution Design, FS etc. Able to build into require project documentation and can do a Peer review for team members project/module documents. Domain and Industry Knowledge: Specialized knowledge of customers business processes and relevant technology platform or product. Apply industry standards/ practices and create complex business models in line with customer requirements independently. Analyze current-state and define to-be processes in collaboration with SME and present recommendations with tangible benefits. Drive process improvement initiatives, ROI analysis through innovation. Functional Design: Specialized knowledge of solution design, scope analysis, and building blocks for business cases. Identifying key business drivers and translating them into solution components Creating diagrams from use cases and updating design specifications Understanding functional specifications and designing flexible solutions Collaborating with stakeholders to explain the solution approach Offering solution options based on research and coordinating process playbacks and reviews for business solutions. Requirement Gathering and Analysis: Specialized knowledge of requirement management processes and requirement analysis processes, tools methodologies. Extract requirements for complex scenarios and prototype independently. Identify modules impacted, features/functionalities impacted and arrive at high level estimates. Develop traceability matrix and identify transition requirements. Test Management: Able to create iteration, system integration test plan and develop integration test cases as required and verify system build, test environment and iteration test plan. Create business scenario test cases and automation test scripts based on understanding of functionality requirements. Conduct regression tests as required and impact analysis when a defect fix is made. Required Behavioral Competencies Drives Results: Sets realistic stretch goals for self and others and perseveres to follow through with resilience and remains calm in a crisis or stressful situation to exceed organization/client expectation Collaboration: Reaches out to others in the team to ensure connections are made and team members are working together. Looks for ways to integrate work with other teams, identify similarities and opportunities, making necessary changes in work to ensure successful integration. Accountability: Takes responsibility for and ensures accuracy of results and deadlines of the function and/or team and in completing own work. Communication: Communicates well-organized ideas, information, and data to broad and diverse audiences across the Organization (through formal and informal presentations). Helps others identify their appropriate audience. Agility: Demonstrates openness to the possibilities that change presents and begins to plan for how the role may change. Works with others to prepare for change. Customers Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Resolves Conflicts: Identifies and understands the source of conflict; address and overcomes. Certifications Mandatory Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Job Summary We are excited to offer an exceptional opportunity to become a crucial member of a dynamic and collaborative team focused on leveraging the latest advancements in AWS/Azure technologies. This team specializes in the deployment, automation, and comprehensive support of mission-critical solutions for a diverse range of clients in Public cloud environments. In this role, you will work on high-impact projects for renowned brands, utilizing an extensive array of modern technologies, including cloud services, Terraform, Ansible, PowerShell, Datadog, Jenkins, Bitbucket, Jira, and container orchestration tools. We strongly encourage continuous learning, knowledge sharing, formal training, and industry certifications, with structured opportunities to enhance your skills and qualifications. The ideal candidate will possess a deep-seated passion for cloud technology, client service, and automation, alongside a proven track record of delivering excellence in a fast-paced environment. Key Responsibilities Act as the primary technical authority on large-scale and complex client deployment projects, ensuring the successful delivery of AWS solutions that meet client specifications and expectations. Oversee engineering initiatives aimed at further developing our service offerings, driving innovation, and improving existing systems. Provide specialized AWS/Azure subject matter expertise to operations, assisting in solution designs that align with client needs and industry best practices. Manage the installation, configuration, and ongoing maintenance of operating systems and AWS/Azure services to ensure stability and performance. Implement and manage tailored client machine images and centralized configuration management, facilitating swift, repeatable builds and effective auto-scaling solutions. Design and execute proactive measures to maintain high availability and reliability of client environments, reducing downtime and enhancing performance. Diagnose and resolve intricate technical challenges, utilizing your analytical skills and technical knowledge to provide speedy resolutions. Regularly update clients and partners on progress, status updates, and any issues that arise, fostering strong relationships through transparency and support. Systematically raise, investigate, and address problems and known errors in accordance with established problem management processes to minimize impact on client operations. Proactively identify opportunities for improving operational workflows, automation strategies, and processes through our continual improvement Kanban board. Participate in a structured on-call rotation to provide 24/7 fourth-line technical support to Ensono s public cloud clients, ensuring swift response to critical incidents. Stay informed about AWS/Azure service advancements and technological developments to ensure our solutions remain competitive and effective. Act as a mentor for new team members, guiding their integration into the team and contributing to the training of other teams on AWS and related technologies. Assume responsibility as the team leader and technical escalation point during the manager s absence, maintaining team performance and morale. Skills and Experience Possession of AWS or Azure Associate and Professional-level certifications is required; at least one AWS Certified Specialty certification (e.g., Security or Networking) is highly desirable. A minimum of 10 years in supporting highly customer-focused, mission-critical environments, such as high-profile websites or enterprise infrastructures. At least 3 to 6 years of hands-on experience in engineering, architecting, or supporting AWS/Azure solutions across various services and platforms. Extensive knowledge of operating systems preferably Linux or Windows with a foundational understanding of the other. Holding an MCSE/RHCE certification or equivalent expertise is preferred. Demonstrated experience in implementing and managing a range of AWS/ Azure services, including but not limited to EC2,VM, S3, EBS, ELB, RDS, IAM,VPC,VNET Route 53, CloudFront, ElastiCache, and WAF. Proven capability in building and maintaining scalable and auto-scaled environments using automation tools such as CloudFormation, Terraform, and Ansible; experience is beneficial but can be learned on the job. Proficiency in scripting languages, including Python, PowerShell, Bash, or Perl, to automate tasks and improve efficiency. Experience in working with or supporting containerized environments, such as ECS, EKS, AKS, Kubernetes, or Docker. Familiarity with CI/CD pipeline technologies like Jenkins is useful, with the opportunity for gaining experience on the job. Strong understanding of TCP/IP and related networking concepts. A degree in a computing-related discipline is preferred; equivalent experience and knowledge will also be considered. Exceptional written and verbal communication skills, enabling effective interactions with clients and team members. Experience working within an ITIL framework is advantageous. Demonstrated self-starter qualities with a proactive approach and a positive attitude towards work. Deep commitment to client satisfaction and results-driven performance. Ability to devise supportable solutions that simplify complex problems, enhancing overall system usability. Willingness to exemplify the team s core values and act as a role model for peers. JR011990 Next Job Posting Senior Mainframe Systems Programmer Storage Social Share

About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com Job Position: Program Manager | Managed Services (Europe) Experience: 12 + Years Location: Gurugram (5 day's working from Office) Availability: Who can join Immediately to 3 week (max) only Must have Skills: Program Management, Team Management & Scaling, SAP, Customer Engagement, SAP, Service Desk, Network, Infrastructure, IT Operations, and Analytics Role & responsibilities Program management for large application. Lead the Delivery and providing a customer-facing role . Oversee the full delivery for a portfolio of complex support towers, ensuring service excellence and client satisfaction. Define and implement a strategy to transition and build larger support teams. Drive the portfolio towards high standards of performance and stability, enhancing end customer experience. Implement strategies to improve client and employee satisfaction, increase CSAT scores and reduce project attrition. Define standards and process frameworks. Identify areas of improvement, automation and shift left opportunities and implement the same. Drive governance calls, implement governance and analytical reports. Analyze performance issues and provide suggestions for tuning. Transform support team to SREs. Should be able to define and drive accelerators. Work from India offshore and should be able to work the European clients during CET timings. Required Skills & Qualification Should have 15+ years of experience in leading large-scale applications. Should have 8+ experience in a leadership role within a Managed Services environment Should have very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace (Major Incident management, Problem management, Change management etc) Should possess strong expertise in Managed Services, cloud technologies, and emerging tech trends Should have exposure and good understanding of Open AI Should be hands on project governance Should be able to understand and communicate business strategy and drive technology solutions Should have knowledge on any of the APM tools (SolarWinds, Splunk, Datadog, Moogsoft) Should be able define and derive SLAs, KPIs required for a support project Should have experience in transitioning of large applications Should have thorough understanding of Knowledge management office Should have end to end understanding of a large-scale application (Cloud, Infra, Network, Storage, Database) Good understanding of any of the SAP modules is and added advantage Should be able to maintain cross vendor relationships Excellent client interfacing skills Significant experience in implementing automations Sound have experience in introducing and managing monitoring and alerting systems Demonstrated experience in improving system performance and stability Proven ability to lead and inspire teams, excellent communication skills, and a strategic mindset Exposure to work with European clients

Vice President, Infrastructure Engineer At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world s financial system we touch nearly 20% of the world s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We re seeking a future team member for the role of Vice President, Infrastructure Engineer to join our Insight Investment team . This role is located in Chennai, TN - HYBRID. In this role, you ll make an impact in the following ways: Implementation of system upgrades (hardware and software), system documentation, daily administration, and problem resolution. Ongoing network technology skills development with appropriate knowledge transfer to other members of the infrastructure teams. Monitoring and capacity planning. Planning and implementing changes and developments. Ensuring that agreed service standards are met and instigate appropriate escalation procedures where they are not. Providing an escalation point for other members of the team, and also the rest of IT. Liaising with other technical areas and suppliers in order to resolve issues Acting as a resource on projects were appropriate On-call rota and weekend Support when required To be successful in this role, we re seeking the following: Bachelors degree in computer science engineering or a related discipline, or equivalent work experience required. Strong Cisco / Extreme Networks switch and router knowledge Networking and Routing protocols Firewall knowledge preferably Checkpoint Azure cloud knowledge for network appliances, NSG s and cloud gateways Strong Zscaler knowledge F5 Knowledge for load balancing and WAF Experience in dealing with providers such as Bloomberg for Market data feeds Practical experience in a similar role The following skills are highly desirable Experience of network automation techniques Experience with problem management within an organization Experience with Tufin or equivalent tooling At BNY, our culture speaks for itself. Here s a few of our awards: America s Most Innovative Companies, Fortune, 2024 World s Most Admired Companies, Fortune 2024 Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 Most Just Companies , Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg s Gender Equality Index (GEI), 2023

Integrate security controls into the CI/CD pipelines to ensure automated, continuous security in application deployments Collaborate with DevOps teams to create automated security checks using tools such as Bicep, Terraform, and Ansible Monitor and maintain infrastructure as code (IaC) security standards using Bicep and Terraform for both cloud platforms Manage and maintain infrastructure security and monitoring systems Develop and maintain CI/CD pipelines across multiple environments Implement and manage SAST and DAST tools to identify and remediate security vulnerabilities in the codebase Conduct vulnerability assessments, threat detection, and security risk analysis Understand and remediate system vulnerabilities and security issues Collaborate with team members to improve the company s engineering tools, systems, procedures, and data security Create and maintain security related documentation Support incident response and problem management teams by providing containment actions and incident analysis Ensure secure, scalable, and highly available infrastructure in line with best practices Develop and enforce cloud security policies, procedures, and controls that align with organizational standards and compliance Secure cloud platforms through robust identity management, encryption, and monitoring mechanisms

QualificationsExperience: Minimum of 10 years of experience spanning across traditional AI, Generative AI, IT operations and AIOps.Generative AI Expertise Proven experience in developing and implementing Generative AI solutions using frameworks like TensorFlow, PyTorch, or similar especially in IT Operations and services. Deep understanding of Generative AI models, including Large Language Models (LLMs), transformers, and other relevant architectures. Experience in fine-tuning pre-trained models for specific use cases. Experience with prompt engineering and techniques for controlling Generative AI outputs.AIOps Expertise Strong understanding of AIOps principles, methodologies, and tools. Experience with AIOps platforms such as Dynatrace, New Relic, Splunk, Moogsoft, or similar. Experience in implementing AIOps solutions for incident management, problem management, change management, and other IT operations processes.ITSM & ITOM Proficiency Deep understanding of ITSM frameworks such as ITIL. Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar. Strong knowledge of ITOM concepts, including monitoring, alerting, and automation.Technical Skills Proficiency in Python and scripting languages Experience with cloud platforms such as AWS, Azure, or GCP. Strong understanding and experience working on containerized environments like Dockers or Kubernetes. Experience in building AI applications and models including traditional AI models for anomaly detection, clustering or classification, timeseries, regression or logistics regression forecasting models

Job Description Technical Support Engineer - Python About ArisGlobal ( www.arisglobal.com ): ArisGlobal is empowering life science organizations to deliver breakthroughs faster , accurately , and with precision. This is paramount for the passage of lifesaving medications and products VIA clinical trials, using our software and technology. As an industry leader, ArisGlobal provides our SaaS leading technology and services to 40/50 top Bio-pharmaceutical corporations, 4/5 of the most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada and the NMPA, for example, around the world. 2021 has presented simultaneous developments in the global Drug Safety and Pharmacovigilance Software Market, projecting unfaltering growth through 2027. Effectively harnessed by prominent market drivers, ArisGlobal is named a Key Player. Located in Miami, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, Mysore, our global presence is clear, and we are growing faster than ever . Requirements: Bachelor s degree in computer science, Information Technology. 2-6 years of experience in Technical Support/Application Support and IT service management, preferably in a global organization. Minimum 1+ Years of strong experience in Python (Mandatory) Good SQL (OR) PL/SQL skills To fetch case data based on customer requirements. To write update statements on scenario basis for case correction. Should be ready work in 24X7 shift based support team Strong knowledge of IT service management frameworks (ITIL) and best practices. Proven track record in driving support excellence and customer satisfaction. Experience in managing customer service level agreements. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Collaborative mindset and the ability to work seamlessly within diverse teams and drive concept implementation. Exceptional communication and presentation skills, both written and verbal. Working knowledge with ticketing tools like Jira, ZenDesk, ServiceNow. Roles & Responsibilities: As Tier-2 engineer for you would be responsible for providing application functionality support and technical support for ArisGlobal Life Sphere applications, associated interfaces or any other product of ArisGlobal. Take ownership of tickets logged by customer and delivery excellent customer experience that meets ArisGlobal organizational values Collaborate with cross-functional teams and support Service Delivery managers to establish service delivery standards and best practices, ensuring alignment with business objectives. Monitor and analyse service performance using industry-leading methodologies, identify areas for improvement, and implement corrective actions. Lead/Collaborate in service improvement initiatives, leveraging continuous improvement methodologies and frameworks. Oversee incident and problem management processes, ensuring timely resolution and minimizing impact on operations. Foster a culture of customer-centricity within the organization, promoting a high level of customer service and engagement. Good To have skills: Good understanding of Pharmacovigilance Added advantage if you possess the below listed experience or similar enterprise products experience. Working knowledge with case processing life cycle from case creation to distribution.