1227 Problem Management Jobs - Page 12

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Title : REF70204L- Program Analyst-IT, IT Service Desk-Voice role, 1 to 2 yrs. experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

Title : REF70203T- Program Analyst-IT, IT Voice Support role, 1 to 2 yrs experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

Description The Service Management Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters.Are you passionate about service management, customer experience, business analytics, and love working with the latest technologies in a dynamic environment to drive business valueDo you have a burning desire to move fast and be boldThen we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process and technical capabilities (e.g., Data Modeling, Data Visualizations, Artificial Intelligence (AI), Machine Learning (ML)) to enhance identification of service improvement opportunities. Complex data mining, trend analysis, metric and report production will be required. Identify and review service improvement opportunities with stakeholders based on TR enterprise-wide performance metrics. Proactive collaboration with stakeholders to create and maintain strong working relationships. Build knowledge of TR products and services, and the related services we depend upon from our internal and external Service Providers. Learn the impact service issues have from a customer and employee perspective. Help strengthen partnerships and build cross-team collaboration on key service improvement initiatives. Be responsive to internal stakeholder needs and engage with stakeholders across multiple functions. Typical daily work may include but is not limited to complex data mining, trend analysis, metric and report production, process flow charting, and iterative service improvement activities (e.g. daily standups, data quality checks, change reviews, tool enhancement design and review). Contribute to proactive problem management through identification of trends to enhance service reliability and availability. Support for Service Management activities to ensure a consistent standard of incident, problem, change and other practice areas for enhanced accuracy of data quality, root cause analysis and identification of preventative measures. Support the recurring service performance reporting cycle (e.g., weekly, monthly, quarterly). About You: Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level. Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) preferably a combination. Strong communication and collaboration skills. Strong analytical and problem-solving skills. Proven ability to learn and apply new technologies. Development experience preferred. Strong IT Service Management and standards experience preferred. ITIL Certification preferred. 4+ year university degree preferred. #LI-KP2 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably. Were the first software business in the world to have our sustainability targets validated by the SBTi, and weve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. Weve also recently been named as one of the worlds most innovative companies. If youre a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job TitleMicrosoft 365 Release and Adoption Manager LocationKuala Lumpur Employment Type Full Time The job As part of a global Unified Communications and Collaborations team, this candidate will serve as a dedicated Microsoft 365 Release and Adoption Manager to oversee the release management life cycle of Microsoft 365 products and related apps with a strong focus on user adoption and end-user training. This role combines technical expertise with strategic planning and professional level training experience to ensure smooth deployment and effective utilization of Microsoft 365 productivity tools across the organization. Key responsibilities Release Management: Oversee the end-to-end release management process for Microsoft 365, including planning, scheduling, and coordinating releases. User Adoption: Develop and implement strategies to drive user adoption of Microsoft 365 tools, ensuring employees are fully engaged and utilizing the platform effectively. Training and Support: Create and deliver training programs and materials to support user adoption, including workshops, webinars, training videos and documentation. Stakeholder Engagement: Collaborate with key stakeholders to understand business needs and ensure alignment with Microsoft 365 capabilities. Performance Monitoring: Track and report on adoption metrics and user feedback to continuously improve the adoption strategy. Change Management: Work with Enterprise Architecture, Change Managers, and IT Business partners to manage change initiatives related to Microsoft 365 updates, ensuring minimal disruption to business operations. Communication: Develop and execute communication plans to keep users informed about new features, updates, and best practices. Essential requirements Experience: Proven experience in managing Microsoft 365 release cycles and driving user adoption of productivity tools in a large organization. Skills: Strong project management skills, excellent communication and training abilities, and a deep understanding of Microsoft 365 tools and services as it relates to Microsofts Modern Workplace Architecture. Education: Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience). Desired skills Microsoft 365 CertifiedFundamentals, Microsoft 365 Certified Enterprise Administrator Expert are a plus Excellent English speaking and user documentation skills Must work well independently and with others as part of a larger team and be able to collaborate on cross-functional teams. IT at AVEVA Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally. We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join. Find out morehttps://www.aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

About the Role In this opportunity, as Service Management Practice Enablement Lead , you will: Responsible for the enablement, continual improvement and ongoing tactical and strategic governance of multiple, often related, ITIL-based Practices Enables the Practice Owners in the successful management and execution of the service management practice to enable a better service and support experience Better position the practices, lead process improvement activities and coordinate the proper use and adoption of service management processes across all service delivery areas Subject matter experts in all or many of the service management practices/processes Provide technical guidance/expertise on the service management technology used to enable and automate the practice Consulting and advice to the Practice Owners to help establish and develop the practice, adopt methods and techniques Provides an integrated and holistic view of practices and processes and why they are important in the TR services ecosystem Ensures practice-related training and resources are provided to the practice leads Evangelize and promote the proper use of the practice representing all 4 dimensions of service management Work closely with the service management product owner to ensure product direction and improvements are carried out Enable the proper use and prioritization of an integrated continual improvement register and governance the practices Conduct process value stream mapping, identify key integrations and dependencies, provide process design services and process maturity assessments as well as recommendations for improvement About You Youre a fit for the role of Service Management Practice Enablement Lead if your background includes: Advanced knowledge of ITIL 4 frameworks, particularly theManaging Professional and Strategic Leader schemes. Strong verbal and written communication skills. Experience with ServiceNow modules and integrations. Thought leadership in service management and a mindset for continual improvement. Strong governance skills and ability to influence without direct authority. Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering. Govern and improve multiple ITIL-based service management practices. Support Practice Owners in managing and executing service management practices effectively. Lead process improvement initiatives and ensure proper adoption of service management processes. Serve as a subject matter expert in service management practices and processes. Provide technical guidance on service management technology and automation. #LI-HG1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

About the Role: Grade Level (for internal use): 09 S&P Global - Mobility The Role: TechOps Support Engineer The Team Automotive Insights leverages technology and data science to provide unique insights, forecasts and advisory services spanning every major market and the entire automotive value chainfrom product planning to marketing, sales, and the aftermarket. Technology Operations works collaboratively, both internally and across our customer base, operating in a sharing and learning culture to maintain continuous access to our products. The Impact We are seeking an experienced IT professional to join the Tech Ops support team. The role encompasses building/maintaining IT services to support existing and new product offerings for our Mobility division. Whats in it for you Candidates will work closely with Automotive teams as well as corporate IT teams in a global nature. Key area of focus include exposure to Operating Systems, Web Hosting, Networking, AWS Tools and Operations Support Responsibilities Administer AWS VPC/Applications and Security. Engage with development teams to document and implement best practice (low maintenance) cloud-native solutions. Build and deploy automation processes for Infrastructure as Service. Build and deploy automation processes for installation and patching of third-party software. Plan, build, document, and initiate disaster recovery processes. Interface with Cloud Engineering team for IT design support. Interface with IT Security team and implement security policy. Interface with Operations team to assist with troubleshooting Production Incidents and Requests. Work on initiatives and continuous improvement process around proactive application health monitoring, reporting and technical support. What Were Looking For Minimum 4+ years of work experience in an IT role and being an University Graduate with bachelors degree in computer science, related field, or equivalent experience. Knowledge of Incident management, Problem Management and Change Management. Tech Background with AWS servicesVPC, S3, CloudFront, ALB/NLB, Route 53, CloudWatch, EC2 and AWS Security Center. Hands-on activities with scripting such as Python, Terraform and Bash. In the instance there isnt an existing team, speak about the business instead. About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the worlds leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, youll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand todays market, reach more customers, and shape the future of automotive mobility. About S&P Global Mobility At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow. For more information, visit www.spglobal.com/mobility . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

Job Summary Synechron is seeking a highly skilled Support Analyst to join our team, responsible for maintaining and supporting large-scale mainframe banking systems. In this role, you will ensure the stability, performance, and continuous improvement of critical banking applications. The Support Analyst will serve as a key technical resource, providing expert-level support, incident resolution, and proactive system management to facilitate seamless banking operations. Your contributions will directly impact operational efficiency, system reliability, and customer satisfaction. Software Required Skills & Experience: Mainframe development and support tools: COBOL, JCL, DB2, VSAM, CICS, Assembler Mainframe management and scheduling: Control-M, Control-D Data and file management: File Manager, SPUFI, Xpeditor Basic knowledge of 2BDB2 (preferred but not mandatory) Monitoring and performance tools relevant to mainframe resource management Preferred Skills: Experience with additional mainframe tools and newer automation or operational monitoring solutions Overall Responsibilities Provide ongoing support for large-scale mainframe banking applications, ensuring optimal system performance and availability Manage incident and problem resolution activities to minimize system outages and impact on business operations Support functional testing phases (SIT/UAT) by troubleshooting issues and clarifying requirements Collaborate effectively with cross-team application groups, sharing knowledge and resolving issues efficiently Perform system analysis, debugging, testing, and documentation for small enhancements aligned with evolving business needs Maintain strict adherence to Service Level Agreements (SLAs) and quality standards Contribute to root cause analysis and create knowledge articles to improve support processes and reduce recurring issues Monitor system resources and provide strategic recommendations to optimize performance and capacity planning Engage in continuous improvement of support procedures and technical documentation Technical Skills (By Category) Category Required Skills Preferred Skills Programming Languages COBOL, JCL, Assembler - Databases/Data Management DB2 (including 2BDB2 knowledge) Experience with additional data tools Mainframe Tools & Utilities Control-M, Control-D, File Manager, SPUFI, Xpeditor Automation/Monitoring tools (e.g., CA tools) Performance & Monitoring Mainframe resource components; system performance tools Advanced monitoring solutions Cloud & Modern Technologies Not typically applicable; predominantly mainframe focused Experience with cloud or hybrid environments appreciated Experience A minimum of 4+ years experience supporting mainframe banking systems or equivalent large-scale enterprise systems Extensive hands-on experience with mainframe programming and support in a production environment Proven expertise in incident and problem management, with the ability to handle critical outages Demonstrated ability to collaborate with cross-functional teams in a fast-paced environment Experience supporting functional testing phases (SIT/UAT) and providing end-user support Industry experience within banking, finance, or similarly regulated sectors is preferred but not mandatory Day-to-Day Activities Monitor mainframe systems to ensure stability and performance Resolve production incidents promptly, adhering to SLA commitments Support functional and technical teams during testing phases, troubleshooting issues and providing guidance Manage and execute small system enhancements, documenting design, testing, and implementation steps Analyze system logs and resource utilization, identifying opportunities for optimization Participate in scheduled maintenance activities, system upgrades, and patching Develop and update knowledge articles and documentation for support procedures Engage regularly with business users and technical teams to communicate status, resolutions, and improvements Qualifications Bachelors degree in Computer Science, Information Technology, or a related field; equivalent professional experience may be considered Certifications related to mainframe technologies (e.g., IBM Certified System Programmer, COBOL certifications) are preferred Proven track record of supporting large-scale mainframe banking applications Continuous learning mindset to stay updated on mainframe innovations and best practices Professional Competencies Critical thinking and analytical problem-solving skills aimed at root cause resolution Strong communication skills for effective interaction with technical teams and non-technical stakeholders Ability to work under pressure, prioritize tasks, and meet tight SLA deadlines Collaborative mindset with strong partnership-building abilities across multiple teams Customer-focused approach with a commitment to service excellence Adaptability to evolving technologies and process improvements Proactive in sharing knowledge and creating documentation to enable team growth S YNECHRONS DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice

Date 29 May 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time ServiceNow Developer in Bangalore were looking for Your future role Take on a new challenge and apply your ServiceNow platform expertise in a new cutting-edge field. Youll work alongside innovative, collaborative, and dedicated teammates. You'll be at the forefront of configuring ServiceNow modules, ensuring they seamlessly transition into production environments. Day-to-day, youll work closely with teams across the business (Service Owners, IT, Operations), providing technical solutions and assisting with technical challenges, and much more. Youll specifically take care of workflow configuration, UI configuration (Service Portal), and client and server-side scripting, but also engage in the proactive management of repetitive incidents and major incidents in ServiceNow. Well look to you for: Implementing ServiceNow ITSM modules as a technical resource Design, development, and implementation of new applications on the ServiceNow platform Analysis of functional requirement specifications and proposing technical feasibility and solutions Mentoring field resources in implementation methodology and best practices Managing platform upgrades and maintenance Troubleshooting, diagnosing, and resolving issues collaboratively All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Computer Science, IT, or a related field Total 4+years of experience into Servicenow Implementation Experience or understanding of ITSM applications (Incident, Problem, Change, etc.) Knowledge of ServiceNow platform development and custom solutions Familiarity with LDAP, VPN, SSL, SAML/SSO, and other related technologies A ServiceNow certification is an advantage Strong analytical and problem-solving skills Excellent communication and mentoring abilities Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with cutting-edge technology standards for digital mobility Collaborate with transverse teams and helpful colleagues Contribute to innovative projects that shape the future of transport Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership and advanced technical roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Role Description The IT Application Owner (ITAO) has sound IT risk management skills. They follow one of several possible service delivery approaches, acknowledge interference with the IT applications life cycle and assist with incorporating the adopted approach into best practice. The ITAO is aware of the gap in the current infrastructure solutions and where industry innovations are along the maturity lifecycle.They work with application stakeholders to improve the infrastructure, ensuring compliance with the technical roadmap. The ITAO has a sound knowledge of development methodologies and the IT policies necessary to perform effectively in the organization, aligned to the banks appetite for risk. The ITAO acts to improve safety and security of the application, compliance with regulations, policies, and standards,enhance operational readiness, and ease maintenance of the environment for delivering change into production. The ITAO supports the banks audit function in the remediation of audit points and self-identified issues to reduce risk. The ITAO is responsible for producing and maintaining accurate documentation on compliance with methodologies, IT policies and IT security requirements. The ITAO interacts with and influences colleagues on the governance of IT platform reliability and resilience. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Your key responsibilities Strategy & Architecture Enterprise IT governance: Reviews current and proposed information systems for compliance with the organisation's obligations (including legislation, regulatory, contractual and agreed standards/policies) and adherence to overall strategy. Provides specialist advice to those accountable for governance to correct compliance issues. Information security: Communicates information security risks and issues to business managers and others. Performs basic risk assessments for small information systems. Contributes to vulnerability assessments. Applies and maintains specific security controls as required by organisational policy and local risk assessments. Investigates suspected attacks. Responds to security breaches in line with security policy and records the incidents and action taken. Information content publishing: Understands technical publication concepts, tools and methods and the way in which these are used. Uses agreed procedures to publish content. Obtains and analyses usage data and presents it effectively. Understands, and applies principles of usability and accessibility to published information. Specialist advice: Actively maintains knowledge in one or more identifiable specialisms. Provides detailed and specific advice regarding the application of their specialism(s) to the organisation's planning and operations. Recognises and identifies the boundaries of their own specialist knowledge. Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation. Knowledge management: Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Reports on progress of knowledge management activities. Configures and develops knowledge management systems and standards. Supports changes to work practices to support capture and use of knowledge. Business risk management: Investigates and reports on hazards and potential risk events within a specific function or business area. Continuity management: Implements and contributes to the development of a continuity management plan. Coordinates the assessment of risks to the availability, integrity and confidentiality of systems that support critical business processes. Coordinates the planning, designing, and testing of maintenance procedures and contingency plans. Data management: Assists in providing accessibility, retrievability, security and protection of data in an ethical manner. Methods and tools: Provides support on the use of existing method and tools. Configures methods and tools within a known context. Creates and updates the documentation of methods and tools. Change and Transformation Requirements definition and management: Assists in the definition and management of requirements. Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries. Assists in the creation of a requirements baseline and in investigating and applying authorised requests for changes to base-lined requirements, in line with change management policy. Delivery and operation Availability management: Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures. Service acceptance: Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes. Configuration management: Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorised change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction. Asset management: Applies tools, techniques and processes to create and maintain an accurate asset register. Produces reports and analysis to support asset management activities and aid decision making. Change management: Develops implementation plans for complex requests for change. Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted). Seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organisational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change. Security administration: Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges. Performs non-standard security administration tasks and resolves security administration issues. Application support: Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Problem management: Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends. Incident management: Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners in order to minimise probability of recurrence, and contribute to service improvement. Analyses metrics and reports on performance of incident management process. Skills and quality Quality assurance: Contributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, data, products or services. Examines records for evidence that appropriate testing and other quality control activities have taken place and determines compliance with organisational directives, standards and procedures. Identifies non-compliances, non-conformances and abnormal occurrences. Conformance review: Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences. Digital forensics: Contributes to digital forensic investigations. Processes and analyses evidence in line with policy, standards and guidelines and supports production of forensics findings and reports. Relationships and engagement Relationship management: Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining, and working to stakeholder engagement strategies and plans. Provides informed feedback to assess and promote understanding. Facilitates business decision-making processes. Captures and disseminates technical and business information. Your skills and experience Autonomy: Works under general direction. Uses discretion in identifying and responding to complex issues and assignments. Receives specific direction, accepts guidance, and has work reviewed at agreed milestones. Determines when issues should be escalated to a higher level. Influence : Interacts with and influences colleagues. Has working level contact with customers, suppliers, and partners. May supervise others or make decisions whichimpactthe work assigned to individuals or phases of projects. Understands and collaborates on the analysis of user/customer needs and represents this in their work. Complexity: Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies methodical approach to issue definition and resolution. Knowledge: Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of knowledge. Has an appreciation of the wider business context. Takes action to develop own knowledge. Business skills: Demonstrates effective communication skills. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures. Contributes fully to the work of teams. Appreciates how own role relates to other roles and to the business of the employer or client. Demonstrates an analytical and systematic approach to issue resolution. Takes the initiative in identifying and negotiating appropriate personal development opportunities. Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work. Expectations There are several common expectations that all experts should demonstrate over and above their technical/specialist contribution. These are also important for reinforcing our Deutsche Bank Values and Beliefs: Acts as role model for individuals aspiring to follow an expert career path by passionately promoting the merits of expert roles and the contribution of their Profession. Challenges the status quo and influences key stakeholders to ensure industry best practice is adhered to within their area of expertise. Mentors individuals across the Bank who wish to follow an expert career path through sharing their experience, expertise, and insight. Acts as training faculty on key internal technical/specialist development programmes (NB Annual number of hours/days to be agreed at start of year with Manager in consultation with the Profession Owner). Designs innovative, sustainable solutions which are congruent with the strategic direction of the Bank. Challenges colleagues to do the same, pushing the boundaries of what is possible to deliver potential for higher levels of organizational performance. Builds, captures, and manages the transfers of knowledge across the Professional community. Provides Profession Owners with input that shapes the curriculum. Defines and implements best practices, solutions and standards related to their area of expertise. Demonstrates thought leadership through seeking out opportunities to shape the agenda with Regulators, Government Departments and Professional bodies. Cultivates and maintains effective working relationships with stakeholders and clients by articulating the contribution, commercial impact, and benefits of expert roles.

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

The Sr. Professional -procure to pay will work in a cross functional team environment comprised of technical staff, application end-users, business owners and external vendors throughout MasterCard Worldwide to provide to provide functional application support for Oracle applications and other procure to pay applications globally. The ideal candidate will demonstrate functional knowledge of General administration Invoicing payments. Specifically related to functions in Oracle Applications preferably R12 version. Candidate will also support corporate objectives such as compliance, stewardship, governance, risk management and business continuity as they relate to our global procure to pay applications. Role: Liaison with business owners and technical teams. Perform and own functions like understanding business requirements, formulating technical solutions, mapping business requirements to system functionality, designing and documenting functional requirements. Additionally performing hands-on system configuration and data loads where needed. Strong functional understanding of ERP application either Oracle Applications (R12) or similar, with good awareness of all functional configurations related to modules Invoicing, purchasing, supplier maintenance, accounts payable, payments etc Expected to have prior experience on integrating data between on premise to/from Cloud applications (vice versa) Provide ongoing Production Support - including problem management. Will include logging tickets, status communication escalation (as needed). Apply newer technologies like bots, predictive analytics, mobile tools etc to ensure automation, analytical reporting and digitized usage of applications. Support and lead efforts on application training and change management specifically for Oracle application and associated processes. Perform activities like creating/modifying reports, dashboards, implementing/updating workflows, purchasing setups, etc in Oracle applications. Participate in efforts related to testing and documentation of business processes, configuration changes and application updates. All About You : Bachelors or higher degree in Information Systems, Procurement, Sourcing, Finance - or equivalent work experience Knowledge on Oracle application (R12), primarily with modules like iExpense, purchasing, supplier maintenance, accounts payable, payments etc is preferred Working knowledge on any ERP application is preferred. Proficiency with MS Office applications Excellent written verbal communication skills required - with the ability to effectively communicate develop strong relationships Solid active listening and good customer service skills Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects

o assist the SAP Customer Center operations team for the Logistics stream. The position is reporting to the SAP Competence Center Operations Teamlead Logistics . Job Description Your main responsibilities and activities will be: 3rd Level Incident and Problem management: resolution, root cause analysis and continuous improvement Bug fix management: root cause analysis, consistency checks on solution proposals, testing and documentation Maintain key-user community with regular meetings and training sessions Be the SPOC for our local customers within your region Support Logistics teams to achieve optimal usage of systems and processes Collaborate with the external AMS support partners to ensure proper support delivery Collaborate with the template organization, development and roll-out team and BPX Community Collaborate with other streams within operations teams of the SAP competence centre Participation in internal projects, requiring limited travelling domestically and internationally Keep internal customer satisfaction at a high level by maintaining close customer relations and safeguarding the right level of quality in support service delivery What you can expect from us A friendly, family like atmosphere Have the flexibility and freedom to keep a healthy work live balance Plenty of opportunities to grow and develop your own career path A culture known for respectful interaction, ethical behavior, and integrity Potential to see your ideas realized and to make an impact New challenges and new things to learn every day Access to global job opportunities, as part of the Atlas Copco Group What we expect of you Expert level knowledge SAP MM and SAP SD module, knowledge of all related modules are a plus. Knowledge of SAP logistics processes and integration with finance, production, service and projects. Ability to read and analyse ABAP programs and overall good understanding of the SAP technical application layer is a big plus. PC literate: Good knowledge of MS Office and hands on in Visio Fluency in English is a must. Knowing additional languages is a plus point Minimum 5 years in a functional analyst or consultant role, ideally with support experience Must have worked with multinational companies with exposure to diverse and multi-cultural environments Overall understanding of end-to-end logistics business processes used in manufacturing plant, distributions centers and customer centers. ery good knowledge of integration points of logistics processes Personal requirements The successful candidate needs to be service-oriented and professional Ability and willingness to "learn forever" and adapt to rapidly changing requirements Keeping focus on long-term objectives while managing day-to-day operations Being open minded and having a positive attitude is required to succeed in a dynamic and culturally diverse working environment Have ambitions beyond "good enough" - constantly seeking opportunities to improve Feel comfortable to lead a geographically diverse team and report to a remote manager Good managerial skills Good communication skills Ability for international business travel Eager to learn

Incident Management: Lead response efforts for IT incidents, ensuring swift resolution and minimal business impact. Change Management: Oversee change implementation, ensuring smooth transitions while mitigating risks. Problem Management: Required Candidate profile Strong understanding of ITIL processes (Incident, Change, and Problem Management). Excellent analytical and problem-solving skills. Effective communication and stakeholder management abilities.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Job Summary: The Service Delivery Manager Infrastructure is accountable for the efficient and effective delivery of infrastructure services focused on Windows Server (Wintel) and VMware platforms. This role ensures system availability, performance, and resilience while offering strategic and technical leadership. The manager will oversee both internal operations and external service providers to uphold high-quality service delivery, support incident and problem management, and drive continuous improvement initiatives. Key Responsibilities: Lead the delivery of infrastructure services for Windows Server and VMware environments. Ensure uptime, performance, security, and scalability of server infrastructure. Manage day-to-day operations and SLAs across internal teams and external vendors. Coordinate with application, network, and security teams for seamless IT service delivery. Act as an escalation point for high-impact infrastructure issues. Oversee incident, problem, and change management processes. Ensure compliance with IT policies, standards, and regulatory requirements. Develop and maintain documentation for infrastructure services and processes. Track KPIs and service metrics; generate regular service delivery reports. Contribute to budget planning, capacity management, and vendor evaluation. Lead or support migration and upgrade projects, including cloud integrations (Azure/AWS). Qualifications Skills: Bachelor s degree in Computer Science, Information Technology, or related field. Minimum 10 years of overall IT experience, with a focus on Wintel and VMware platforms. At least 3 years in a service delivery or infrastructure operations management role. Hands-on experience with: Windows Server 2016/2019/2022 VMware vSphere, ESXi, vCenter Active Directory, DNS, DHCP System Center Suite (SCCM, SCOM) Familiarity with backup, disaster recovery, patching, and automation tools. Experience with cloud platforms (Azure and/or AWS) is an added advantage. Proven team leadership and stakeholder management experience. Strong problem-solving, decision-making, and communication skills. Ability to handle multiple priorities in a fast-paced environment. ITIL certification is a plus.

Must Have Skills Windows Servers | Domain Controllers | Active Directory | Azure Active Directory | Group Policy Enterprise Proxy Solution - Preferably Zscaler or Netskope. Inline CASB, Web DLP. Zero Trust Platform (Zero Trust Application Access / Zero Trust Remote VPN) Privilege Access Management (PIM/PAM) Basics of hardware, networking, IP addressing, VLAN, LAN, WAN, MPLS Endpoint Security Management. Preferably EDR/XDR CS Falcon, Sentinel One, MS Defender for Endpoint, DLP, ATP, Web Security. Good in Soft skills, logical and analytical thinking, troubleshooting and problem management, ticketing systems, SLA Management, Good to have Azure information protection Microsoft Enterprise Mobility and Security Office 365 Security administration Cloud Computing Basics with Azure / AWS Security administration Web Application Firewall management. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage.

Description & Requirements Summary: As a Monitoring & Problem Management Lead in the Infor Managed Services (IMS) team, you will be responsible for ensuring the stability and efficiency of customer environments by leveraging monitoring, analytics and problem management best practices. Your role will involve proactively identifying patterns of incidents, grouping them into problems and driving continuous improvement initiatives Key Responsibilities: Design, implement, and optimize monitoring solutions to ensure proactive incident detection and prevention Analyze incidents and identify recurring issues and group into actionable problems, interpret metrics from monitoring tools and reporting systems to identify trends, performance bottlenecks and areas for improvement. Perform root cause analysis to recommend and implement optimization strategies. Maintain a problem backlog, prioritizing issues based on business impact. Design and develop tools to monitor critical business processes and automate resolution workflows to improve efficiency and response times. Collaborate with Support, Operations, and Development teams to automate and enhance service delivery processes. Utilize APM (Application Performance Monitoring) and infrastructure monitoring tools to provide deep insights into system performance. Create and maintain sustainable systems and services through process automation and data-driven decision-making. Develop dashboards and reports to track incident trends and problem resolution effectiveness. Actively participate in the Continuous Improvement process, contributing recommendations and implementing enhancements to drive better outcomes. Basic qualification: Excellent English skills (oral and written) Bachelors Degree in Computer Science or a related field Performance and troubleshooting skills Ability to verbally present complex concepts and technical information to a non-technical audience in a clear and concise manner Customer/key user support and incident solving experience, preferably in the IT sector Strong analytical skills in-depth knowledge in one or more of the following industries: Logistics, Enterprise Resource Planning, Procurement, Manufacturing, Supply Chain Management and Warehouse Management Preffered qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Strong expertise in monitoring and observability tools (e.g UIM, Monocle, Sumologic, Grafana) Strong knowledge of MS Excel and SQL, with the ability to analyze and visualize data effectively. A proactive approach to identifying issues, proposing solutions, and driving optimizations. Excellent analytical and problem-solving skills, with a keen attention to detail. Strong communication skills (both written and verbal) in English, with the ability to articulate technical concepts to both technical and non-technical audiences. Ability to work independently as well as collaboratively within a team. Solid understanding of ITIL framework, especially incident and problem management. Excellent problem-solving skills with a proactive mindset.

Hello Talented Techie! We provide support in Project Services and Transformation, Digital Solutions and Delivery Management. We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations. We are looking for Process Consultant Application SupportProvide day-to-day technical support for Mendix-based applications, ensuring optimal performance and minimal disruption. Incident ManagementEffectively manage and resolve incidents, ensuring timely and accurate resolutions in alignment with SLA expectations. Service Request FulfillmentHandle service requests, from intake to fulfillment, ensuring user requests are addressed in a timely manner. Problem ManagementIdentify, analyze, and resolve recurring technical issues, working proactively to prevent future incidents. CollaborationCommunicate effectively with cross-functional stakeholders, including developers, business analysts, and other IT teams, to understand and resolve technical challenges. AWS KnowledgeLeverage a basic understanding of AWS services to support cloud-based Mendix applications and assist with cloud-related troubleshooting. ITIL FundamentalsApply ITIL best practices in incident management, service request fulfillment, and problem management to maintain a high standard of service delivery. DocumentationMaintain and update knowledge base articles, troubleshooting guides, and technical documentation for Mendix applications and services. Continuous ImprovementContinuously monitor and assess the performance of applications, identifying opportunities for optimization and improvement. User SupportProvide support to end users, including training and troubleshooting assistance, to ensure smooth application usage. You’d describe yourself as Experience3-5 years of hands-on experience in application support for applications built on Mendix. AWS KnowledgeBasic understanding of AWS services and cloud infrastructure. ITIL KnowledgeUnderstanding of ITIL fundamentals and how to apply them in the context of incident, service request, and problem management. Incident ManagementHands-on experience managing incidents, ensuring issues are tracked and resolved within established SLAs. Problem ManagementExperience in identifying recurring problems, root cause analysis, and driving long-term solutions. Communication Skills: Strong ability to communicate clearly with technical and non-technical stakeholders, ensuring smooth collaboration across teams. Analytical Skills: Strong analytical thinking and problem-solving skills to troubleshoot and resolve application issues efficiently. Technical Skills: Familiarity with basic web technologies (HTML, CSS, JavaScript) and Mendix platform-specific tools (e.g., Mendix Studio Pro, Mendix Cloud). Team PlayerAbility to work collaboratively with cross-functional teams and contribute to a positive work environment. Desirable Skills (Optional but Preferred) Experience with Cloud TechnologiesHands-on experience with AWS, cloud infrastructure, and related services. Version Control SystemsKnowledge of Git or other version control systems. Knowledge of Mendix Studio ProFamiliarity with Mendix Studio Pro for application management and deployment is a plus. Service Management ToolsExperience with service management platforms (e.g., ServiceNow, Jira) is a plus. Create a better #TomorrowWithUs! This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow. Find out more about Siemens careers atwww.siemens.com/careers

Title : L3 Java Application Support | 6 to 9 Years | Bangalore & Hyderabad Professional Application Health check monitoring, Incident Management / Problem Management using Service Now Good understanding of Jira/Confluence Strong troubleshooting and problem-solving skills Strong written, verbal communication/collaboration skills and ability to manage user/vendor/customer and to work with cross functional teams Ability to assess the impact of production issues & escalate to relevant technology partners and get it resolved at the earliest during extremely time critical regulatory commitments Ability to operate with a limited level of direct supervision & in a time sensitive environment Primary Skills Java, Unix, Shell scripts, Autosys job scheduling, Kibana Secondary Skills Springboot Good Communication Skills

Must Have Skills Windows Servers | Domain Controllers | Active Directory | Azure Active Directory | Group Policy Enterprise Proxy Solution - Preferably Zscaler or Netskope. Inline CASB, Web DLP. Zero Trust Platform (Zero Trust Application Access / Zero Trust Remote VPN) Privilege Access Management (PIM/PAM) Basics of hardware, networking, IP addressing, VLAN, LAN, WAN, MPLS Endpoint Security Management. Preferably EDR/XDR CS Falcon, Sentinel One, MS Defender for Endpoint, DLP, ATP, Web Security. Good in Soft skills, logical and analytical thinking, troubleshooting and problem management, ticketing systems, SLA Management, Good to have Azure information protection Microsoft Enterprise Mobility and Security Office 365 Security administration Cloud Computing Basics with Azure / AWS Security administration Web Application Firewall management. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage. Additional Information 100% Work from Office (24 X7) Rotational shifts Current office location is Vikhroli however team will move to Thane (GB) in few months

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management.

AsProcessAnalyst – Record to Report (R2R),you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for 5-6 Years of Experience in People Management Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail) Excellent written communication and organizational skills Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary Comfortable with a rapidly changing environment Ability to learn, retain and apply large amounts of product, procedure, policy, and system information Ability to adapt and adjust communication style when dealing with customers with different cultures and practices Customer Support OperationsAny additional courses on Digital Marketing will be a plus Roles and Responsibilities: Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Oversee day-to-day operations Monitor team performance and report on metrics Recognize top performance and reward accomplishments Focus on skill enhancement and career development of direct reportees Review daily updates with the team on progress made on metrics Queue management, ensuring SLAs are met, completing RCAs on misses with action plan Stakeholder management (Internal & External) Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvements Flexible in handling adhoc tasks without impacting core job Analyse volume trends and optimise staffing and shifts accordingly Conduct skill/Ops interviews for analysts Be an innovation scout Able to implement lean methodologies, wherever applicable Successfully undertake regular product and process tests to ensure knowledge meets clients requirement for support Deliver the performance review to the team members monthly and document them accordingly, as per the requirements agreed. Responsible for any PIPs (Performance Improvement Plans) and PEP (Performance Excellence Plan), Coaching sessions, etc. Work closely with Quality Team to ensure continuous improvement on individual and program level Work directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues Qualification Any Graduation

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.