1194 Problem Management Jobs - Page 10

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - RAN Fundamentals and Change Management. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration.

Position: Site Reliability Engineer (AWS) Experience: 5+ years Location: Vizag (Only) Requirement 5+ years of experience developing and/or administering software in public cloud 5+ years experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js 5+ years experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. 5+ years experience of cross-functional knowledge with systems, storage, networking, security and databases 5+ years experience of system administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.) 5+ years experience working with continuous integration and continuous delivery tooling and practices What you ll do: Manage system(s) uptime across cloud-native (AWS) and hybrid architectures. Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK). Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains. Build automated tooling to deploy service request to push a change into production Solve problems and triage complex distributed architecture service map. Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services. Lead availability blameless postmortem and own the call to action to remediate recurrences. On call for high severity application incidents and improving run books to improve MTTR Participate in a team of first responders in a 24/7, follow the sun operating model for incident and problem management. Effectively communicate to technical peers and team members in both written and verbal formats. What could set you apart: You have expertise designing, analyzing and troubleshooting large-scale distributed systems. You take a system problem-solving approach, coupled with strong communication skills and a sense of ownership and drive You have experience managing Infrastructure as code via tools such as Terraform or CloudFormation You are passionate for automation with a desire to eliminate toil whenever possible You ve built software or maintained systems in a highly secure, regulated or compliant industry You thrive in and have experience and passion for working within a DevOps culture and as part of a team

Title : Major incident management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Major incident manager Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders. Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked. Ensure accurate and timely incident documentation, including timelines and impact analysis. Collaborate with Problem Management for root cause analysis and post-incident reviews. Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy). Ensure adherence to SLAs and escalation procedures. Primary skills Strong understanding of ITIL Incident and Major Incident Management processes. Experience managing high-severity incidents in enterprise environments. Excellent communication, coordination, and crisis management skills. Familiarity with ITSM tools and monitoring platforms. Secondary skills ITIL v4 Foundation Incident Management or Crisis Management training

Title : Problem management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Problem manager Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Primary skills Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. Secondary skills ITIL v4 Foundation or Intermediate Problem Management-specific training or certifications

Title : Change management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Change manager Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Primary skills Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Ability to assess risk and impact of changes in complex IT environments. Excellent coordination, documentation, and communication skills. Secondary skills ITIL v4 Foundation Change Management-specific training or certifications

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. Job Description - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

Your role We are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOW Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization Provide timely support to user queries and troubleshoot production issues Perform Systems Integration Testing and manage/coordinate user acceptance testing. Creation of technical and functional documents for ongoing maintenance items and projects; Your Profile Business Knowledge and Skills Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification) Familiarity with IT technologies including common hardware, networking, and software licensing Strong Knowledge of the ITSM/ ITIL Framework ITSM development and administration experience in an enterprise environment with ServiceNow experience Prior training/certifications for supported applications are preferable. Ability to work with end users, technical staff and management as necessary. Needs to work under pressure and meet deadlines. Strong documentation and verbal/written communication skills. Strong multi-tasking and analytical skills Excellent client-facing and internal communication skills What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. Its why were so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com ROLE : Incident Management Analyst Position Summary: The Incident Management Analyst is primarily responsible for supporting the end-to-end Incident Management and Major Incident Management processes. For Major Incident Management, ensuring the efficient handling and communications with a target of reaching service restoration within defined timeframes. For Incident Management, to ensure that incident process adherence across the organization. Secondarily, to support other ITIL processes such as Problem Management and Change Management as needed. The main mission is to ensure the availability of critical applications and services, to ensure we have a fast and quality resolution to high impacting issues and to ensure corrective measures are implemented to avoid re-occurrence. Duties Include but are not limited to: Incident Management: Supports the adherence and compliance of the Incident Management process across the organization Run reports and review incident metrics to identify areas that require attention Works directly with required technical and non-technical teams and resources as needed for first assignment accuracy and keep reassignment counts as low as possible. Helps to identify improvements in process and implements efficiencies Major Incident Management: Accountable to support the Major Incident process, assessing incidents reported for Major Incident handling. Participates in the Major Incident process for those incidents that do qualify. Responsible for managing Major Incident calls which includes the engagement of technical teams. Documents and tracks actions and progress of Major Incidents. Ensures efficient handling and timely service restoration of Major Incidents. Communicates Major Incident status to business stakeholders. Performs required follow up actions once service restoration is reached. Problem Management: Supports the Problem Management process where problem records are opened for root cause analysis from Major Incidents Responsible for ensuring technical groups perform Root Cause Analysis (RCA) for Major Incidents. Ensures that problem records are documented, managed effectively, efficiently, and that identified solutions or effective workarounds are implemented to resolve. Works proactively to ensure that, where possible, problems are identified and resolved before service is impacted. Change Management Supports the change management process, where applicable for Major Incidents Ensures change processes are adhered to by technical teams. Reviews change record details to ensure process compliance kindly inbox profiles to venkatesh.kosana@stradaglobal.com Education / Experience / Skills University level degree, in related field 5+ years of experience in supporting IT Service Mgmt processes, with a focus on Major Incident Mgmt and Problem Management ITIL Service Mgmt qualification is recommended Efficient with using MS O365 applications Strong Problem Solving/Analytical Skills Excellent communication skills, both written and oral Fluent in English Proven ability to follow processes Energetic and friendly, positive “can-do” attitude Quick learner Team player Flexible work schedule, able to work nights and weekends as needed Language Required: English Competencies Include: Initiative: Tackles problems and takes independent action when needed, practices self-development. Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism. Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts. Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership / motivation. Decision Making / Judgment: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues. Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. About the role: Contribute to the strategy of the department and drive implementation of department goals that support the company s core values. Participate in complex initiatives such as large-scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Responsible for monitoring and analyzing business operational and technical key metrics. Effectively articulate complex problems, concepts, and solutions to varied audiences. Ensure documentation, processes, and procedures are updated regularly. Participate in a continuous learning culture and a curiosity about emerging technologies. About You: Candidates should have 6 to 9 years as an Application Support Analyst (SAP Sales).SAP SD with some workflow knowledge and debugging or technical skills is an added advantage. Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability. Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices. Experience in ITIL processes related to incident management, problem management, application life cycle management, operational health management. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. Partner with application development teams to deliver operational readiness for new applications and features. What s in it For You Hybrid Work Model: we've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Support and maintain APO solution modules including Demand Planning (DP), Supply Network Planning (SNP), Production Planning and Detailed Scheduling (PPDS), and Global Available-to-Promise (GATP) Configure and optimize APO optimizers including CTM (Capable-to-Match), PP/DS optimizer, and SNP optimizer to enhance planning efficiency Design, implement, and maintain planning procedures and planning books for various business scenarios. Manage and troubleshoot process chains, background jobs, and automated planning runs Troubleshoot complex technical issues across APO landscape including optimizer performance and planning procedure failures Collaborate with functional teams to optimize planning processes and system configurations Assist in system upgrades, patches, and enhancement implementations Operational Support Provide day-to-day operational support for SAP APO systems across manufacturing operations Monitor and maintain optimizer performance, ensuring efficient execution of planning runs Troubleshoot planning procedure failures and process chain interruptions Manage and resolve incidents through structured incident management processes using ServiceNow Execute change management activities to ensure smooth implementation of system modifications including optimizer configurations and process chain updates Conduct root cause analysis and implement problem management solutions to prevent recurring issues Stakeholder Management Work closely with manufacturing teams to understand business requirements and translate them into technical solutions Communicate effectively with client stakeholders at various levels Provide regular status updates and reporting on system performance and issue resolution Participate in client meetings and provide expert consultation on APO-related matters Mandatory skills Configure and optimize APO optimizers including CTM (Capable-to-Match), PP/DS optimizer, and SNP optimizer to enhance planning efficiency Support and maintain APO solution modules including Demand Planning (DP), Supply Network Planning (SNP), Production Planning and Detailed Scheduling (PPDS), and Global Available-to-Promise (GATP) Design, implement, and maintain planning procedures and planning books for various business scenarios. Manage and troubleshoot process chains, background jobs, and automated planning runs Troubleshoot complex technical issues across APO landscape including optimizer performance and planning procedure failures Provide day-to-day operational support for SAP APO systems across manufacturing operations Work closely with manufacturing teams to understand business requirements and translate them into technical solutions Communicate effectively with client stakeholders at various levels Participate in client meetings and provide expert consultation on APO-related matters Desired/ Secondary skills Knowledge of other SAP modules (PP, MM, SD) Proficiency with ServiceNow or similar ITSM platforms Domain SAP APO

Job Summary: We are looking for an experienced level 3 Storage Engineer with expertise in Pure Storage, Dell EMC Unity, AWS storage services, and Cisco MDS switches to design, manage, and optimize our hybrid storage infrastructure. The ideal candidate will ensure high availability, performance, and security across on-premises and cloud storage environments while leading troubleshooting and automation initiatives. Key Responsibilities: On-Premises Storage Management: Pure Storage: Administer Pure Storage FlashArray//X, //M, and //Systems, including provisioning, replication (Active Cluster, Snapshots, Async/Sync), and performance tuning. Troubleshoot Purity OS, NVMe-oF, VMware/ESXi, and Kubernetes CSI integration. Implement Safe Mode, Secure Erase, and encryption for data security. Optimize storage using Pure1 Analytics and Cloud-Based Monitoring. Dell EMC Unity: Manage Unity All-Flash and Hybrid arrays, including SAN/NAS provisioning, FAST Cache, and tiering. Configure replication (SyncIQ, Snapshots, Metro Sync) for disaster recovery. Monitor performance using Unisphere and CloudIQ. Troubleshoot issues related to block (iSCSI/FC) and file (NFS/SMB) storage. Cisco MDS Switches: Configure and manage Cisco MDS 9000 series switches (VSANs, zoning, NPV/NPIV, Port Channels). Optimize SAN fabric performance, ISLs, and congestion management. Implement SAN security (FCSP, Port Security, Device Aliasing) and firmware upgrades. Automate SAN operations using Cisco DCNM (Data Center Network Manager). Cloud Storage (AWS): Manage AWS storage services including EBS, S3, FSx, Storage Gateway, and Backup. Optimize cloud storage performance, cost, and lifecycle policies. Implement hybrid storage solutions (AWS Storage Gateway, DataSync, Snow Family). Ensure data protection and compliance (AWS Backup, S3 Glacier, encryption). General Storage Automation: Design high-availability storage solutions (block, file, object) with multi-pathing (ALUA, MPIO). Automate provisioning and monitoring using Ansible, Python, PowerShell, or Terraform. Collaborate with virtualization (VMware/Hyper-V), backup (Veeam/Commvault), and cloud teams. Lead root-cause analysis (RCA)for storage/SAN outages and performance issues. Maintain documentation (architecture diagrams, runbooks, capacity plans). Required Skills Qualifications: 5+ years of hands-on experience managing Pure Storage, Dell EMC Unity, Cisco MDS, and AWS storage. Deep expertise in Fiber Channel, iSCSI, NVMe-oF, SAN/NAS protocols, and hybrid cloud storage. Strong scripting skills (Python, Ansible, PowerShell, Terraform) for automation. Experience with storage replication, disaster recovery, and data migration. Certifications such as: Pure Storage Certified Architect Dell EMC Unity Specialist AWS Certified Storage Specialty Cisco CCNP Data Center (preferred) Preferred Qualifications: Experience with Pure, Unity Storage MDS/Nexus Switches. Knowledge of AWS/Azure storage services. Familiarity with ITIL processes (Change, Incident, Problem Management). Why Join Us Work with cutting-edge hybrid storage technologies (Pure, Unity, MDS, AWS Azure). Lead large-scale storage transformation and cloud migration projects. Collaborative environment with cross-functional IT and DevOps teams.

End Date Sunday 24 August 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution. Job Description Must Have:- Incident & Problem management, Unix, Java spring boot,Shell scripting, Splunk, Dynatrace. About this opportunity Were looking to recruit a Technical Application Specialist (TAS) to work within the Service Team of the Domestic Payments Lab in Edinburgh. As a TAS you would play a key role in getting things back on track when systems fail. It s a fast-paced setting where you will work closely with other technical teams to identify issues, follow recovery procedures and restore services quickly and efficiently. Clear communication, quick thinking and teamwork are essential as you minimize disruption and help the bank return to normal operations smoothly. We believe that people dont fit neatly into roles, and we value everyones individual skills, experience, and knowledge its what makes you awesome! What follows is what you might find our TAS mostly doing, but your experience will flex depending on the team s needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy. About us If you think all banks are the same, you d be wrong. We re an innovative, fast-changing business that s shaping finance as a force for good. A bank that s empowering its people to innovate, explore possibilities and grow with purpose. What you ll need 1. Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. 2. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. 3. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. 4. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. 5. Problem solving Abilities - Quickly identifying and implementing effective solutions, often under pressure. 6. Technical Proficiency - a. Familiarity with UNIX applications b. Programming language: Knowledge of Java, Perl and Unix Shell scripting. c. OS: Unix - Linux, AIX d. Database : IBM DB2, Oracle PL/SQL, PostgreSQL e. IBM Integration Bus (IIB) also known as IBM App Connect Enterprise (ACE), Webservices (REST/SOAP), SpringBoot, Kafka, WebSphere MQ, IBM WebSphere Application Server (WAS). f. Working experience on Docker and Kubernetes. g. Code Management : GitHub, SonarQube, Nexus, Jenkins. h. Tools : TWS, Tivoli, Splunk, Dynatrace, ServiceNow. 7. Communication Skills - Clear verbal and written communication to interact with senior management, colleagues and support teams. And any experience of these would be useful 1. Scripting or Automation - Basic knowledge of Bash or Python to automate routine tasks. 2. Cloud support knowledge - Understanding of cloud environments like GCP, Azure, AWS as well as Private Cloud solutions. 3. Soft skills & Emotional Intelligence - Staying clam under pressure and effectively handling stressful situations whilst continuing to communicate effectively. 4. Observability - Familiarity with monitoring tools to diagnose issues and ensure system performance and reliability. About working for us Our focus is to ensure were inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive

Job_Description":" JOB Description for Server Hardware Management Customer Name BSE LTD LOCATION Hyderabad DOMAIN Hardware Level (L1/L2/L3) L1 Required Relevant Domain Experience 2-3 Years relevant experience Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) Onsite support 24 X 7 Qualification B.E./Diploma/BSC/BTech (No education gap, Full time) 1. B.E. / Diploma [ In Computers Science, IT , Electronics & Telecommunication ] [ Civil and Mechanical not preferred] 2. B.Sc. -IT 3. BCA or MCA [ Full time course from reputed University] 4. No gap in education [ Passing year for S.S.C , H.S.C. and Degree/Diploma to be mentioned] Certifications Required if ANY Relevant Certification (Preference) Specific Remarks/Requirement by customer Server Hardware support with basic troubleshooting skills and expertise in part replacement Role Purpose Server Hardware support with basic troubleshooting skills and expertise in part replacement JOB RESPONSIBILITIES 1) Proactive Monitoring of all the servers using BSE tools 2) CPU & Memory utilization & monitoring. 3) Expertise in part replacement of Server hardware 4) Respond to and own Incident till resolution 5) Engage customer contracted hardware and software support vendors to facilitate incident resolution 6) Work with customer support teams to review & resolve incidents 7) Co-ordinate with customer contacts to with BSE vendors in case of hardware failures or involvement of third party vendor is required. 8) Raid and iLO configuration of HPE server 9) Correlate related incidents together into a problem ticket and manage through the problem management process 10) Implement best practice configurations relating to specific vendor recommendations 11) Basic Server hardware troubleshooting 12) Server hardening as per the policy recommendations by BSE 13) Server Inventory Management Technical Skills/Knowledge Requirement 1) Expertise in part replacement of Server hardware (Must) 2) Raid and iLO configuration of HPE server (Must) 3) Basic Server hardware troubleshooting (Must) 4) Server Inventory Management (Good to Have ","

Job Summary: The Service Delivery Manager is a responsible for overseeing the end-to-end delivery of services to our clients, ensuring exceptional service quality, client satisfaction, and operational efficiency. This role requires a strong leader who can manage client relationships, lead cross-functional teams, optimize service delivery processes, and drive continuous improvement. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships. Understand client needs, manage expectations, and proactively identify opportunities for service improvement and expansion. Handle client escalations, ensuring timely and effective resolution of issues to maintain high client satisfaction. Conduct regular service reviews with clients, presenting performance reports and discussing service improvements. Service Delivery Oversight & Performance: Oversee the entire service delivery lifecycle, ensuring services are delivered according to agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor, analyze, and report on service performance metrics, identifying trends, risks, and areas for improvement. Implement and maintain robust service delivery processes, methodologies (e.g., ITIL), and best practices. Ensure compliance with internal policies, industry regulations, and security standards. Team Leadership & Development: Lead, mentor, and motivate a team of service delivery professionals, fostering a collaborative, high-performing, and client-focused culture. Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members. Allocate resources effectively to ensure optimal team utilization and productivity. Process Improvement & Innovation: Continuously assess existing service delivery processes for consistency, efficiency, and cost-effectiveness. Drive continuous improvement initiatives to optimize workflows, enhance service quality, and reduce operational costs. Collaborate with internal teams (e.g., Sales, Product, Technical Support) to align service delivery with business objectives and product roadmaps. Stay up-to-date with industry trends, emerging technologies, and best practices in service management. Incident & Problem Management Take ownership of critical incidents, coordinating with internal and third-party resolution parties. Ensure effective communication to stakeholders during major incidents and facilitate post-incident reviews to prevent recurrence. Oversee problem management, identifying root causes of recurring issues and implementing permanent solutions. Financial Management: Manage service delivery budgets, forecast resource requirements, and optimize resource allocation. Ensure cost-effective delivery of services without compromising quality.

About this opportunity: We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency. What you will do: - Monitor 1st Level Services closely and manage any emerging events. - Monitor Resource and Service Performance actively. - Assess Customer Complaint Trends and manage 1st Level Incidents. - Efficiently escalate and manage security incidents. - Track the progress of incident resolution and employ functional escalation methods where necessary. - Initiate proactive Problem Management. - Provide corrective maintenance and execute support for Field Maintenance. - Ensure Remote Site Access Control and manage a one-off Logical Access Control. - Execute legal requests at the 1st Level. - Trace Emergency Calls and manage Right of Way Handling. - Conduct proactive 1st Level Assurance Support activities. - Monitor customer experiences and performance assessments based on specific use cases. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Test Automation Management Tools. - Test Execution Engine. - Dealing With Enquiries. - MS TOP. - Document Control. - Software Performance Testing. - Ericsson RAN Management. - Ericsson VAS Management. - Customer Complaint Resolution. - Client Services. - ITIL. - Call Centers. - Ericsson Packet Core Management. Primary country and city: India (IN) || Bangalore Req ID: 768557

Join our Team About this opportunity: We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency. What you will do: - Monitor 1st Level Services closely and manage any emerging events. - Monitor Resource and Service Performance actively. - Assess Customer Complaint Trends and manage 1st Level Incidents. - Efficiently escalate and manage security incidents. - Track the progress of incident resolution and employ functional escalation methods where necessary. - Initiate proactive Problem Management. - Provide corrective maintenance and execute support for Field Maintenance. - Ensure Remote Site Access Control and manage a one-off Logical Access Control. - Execute legal requests at the 1st Level. - Trace Emergency Calls and manage Right of Way Handling. - Conduct proactive 1st Level Assurance Support activities. - Monitor customer experiences and performance assessments based on specific use cases. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Test Automation Management Tools. - Test Execution Engine. - Dealing With Enquiries. - MS TOP. - Document Control. - Software Performance Testing. - Ericsson RAN Management. - Ericsson VAS Management. - Customer Complaint Resolution. - Client Services. - ITIL. - Call Centers. - Ericsson Packet Core Management. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 768557

**Urgent requirement for a leading financial services compan in Hyderabad Position: TechOps Manager Monday to Friday Timings : 9 am to 6 pm Location:Hyderabad Job Summary: The TechOps Team Lead will play a pivotal role in managing and guiding the technical operations team in India. This role requires deep knowledge of infrastructure management and best practices. The ideal candidate will be a technical leader capable of managing a team to ensure our technology infrastructure's reliability, availability, and performance. Key Responsibilities: 1. Team Leadership and Management: o Lead and mentor a team of DevOps, SecOps, Linux Engineers, DBAs, network engineers, and other technical staff. o Develop team goals and objectives in alignment with IT strategies the IT management team sets out. o Conduct performance reviews, identify training needs, and foster professional development. 2. Infrastructure Management: o Oversee the design, deployment, and maintenance of the companys IT infrastructure, including servers, networks, and cloud services. o Ensure high availability and acceptable levels of performance of mission-critical resources. 3. Incident and Problem Management: o Lead the response to critical incidents, acting as a technical lead during service disruptions. o Ensure root cause analyses are conducted and that the results are used to prevent future incidents. 4. Strategic Planning and Optimization: o Contribute to the strategy and planning of infrastructure improvements and investments. o Optimise existing infrastructure for cost, performance, and security. 5. Security and Compliance: o Ensure infrastructure is compliant with relevant industry standards and regulations. o Collaborate with security teams to ensure the organisation's infrastructure is secure and risks are mitigated. 6. Documentation and Knowledge Sharing: o Ensure the creation and maintenance of system documentation. o Promote a culture of knowledge sharing and documentation within the team. Required Qualifications: Bachelors degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience. 8+ years of professional experience in IT operations or infrastructure roles, with at least 3 years in a leadership or managerial capacity. Deep technical knowledge of server hardware, operating systems (Linux/Windows), networking, and cloud services (AWS, Azure, GCP, etc.). Strong analytical, problem-solving, and decision-making skills. Proven ability to manage and lead a diverse team, including remote members. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders. Ability to work on-call as needed and respond to emergencies promptly. Experience with high transactional e-commerce platforms. Preferred Qualifications: Relevant certifications (e.g., ITIL, PMP, AWS Certified Solutions Architect, Cisco CCNA/CCNP). Experience with infrastructure-as-code tools (e.g., Terraform, Ansible). Experience in a highly regulated industry (e.g., finance, healthcare) is a plus. Benefits: Competitive salary and performance-based bonuses. Ongoing professional development opportunities and certification support. Flexible work hours and remote work options. Vibrant company culture.

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Title : REF70204L- Program Analyst-IT, IT Service Desk-Voice role, 1 to 2 yrs. experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

Title : REF70203T- Program Analyst-IT, IT Voice Support role, 1 to 2 yrs experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

Description The Service Management Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters.Are you passionate about service management, customer experience, business analytics, and love working with the latest technologies in a dynamic environment to drive business valueDo you have a burning desire to move fast and be boldThen we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process and technical capabilities (e.g., Data Modeling, Data Visualizations, Artificial Intelligence (AI), Machine Learning (ML)) to enhance identification of service improvement opportunities. Complex data mining, trend analysis, metric and report production will be required. Identify and review service improvement opportunities with stakeholders based on TR enterprise-wide performance metrics. Proactive collaboration with stakeholders to create and maintain strong working relationships. Build knowledge of TR products and services, and the related services we depend upon from our internal and external Service Providers. Learn the impact service issues have from a customer and employee perspective. Help strengthen partnerships and build cross-team collaboration on key service improvement initiatives. Be responsive to internal stakeholder needs and engage with stakeholders across multiple functions. Typical daily work may include but is not limited to complex data mining, trend analysis, metric and report production, process flow charting, and iterative service improvement activities (e.g. daily standups, data quality checks, change reviews, tool enhancement design and review). Contribute to proactive problem management through identification of trends to enhance service reliability and availability. Support for Service Management activities to ensure a consistent standard of incident, problem, change and other practice areas for enhanced accuracy of data quality, root cause analysis and identification of preventative measures. Support the recurring service performance reporting cycle (e.g., weekly, monthly, quarterly). About You: Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level. Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) preferably a combination. Strong communication and collaboration skills. Strong analytical and problem-solving skills. Proven ability to learn and apply new technologies. Development experience preferred. Strong IT Service Management and standards experience preferred. ITIL Certification preferred. 4+ year university degree preferred. #LI-KP2 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably. Were the first software business in the world to have our sustainability targets validated by the SBTi, and weve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. Weve also recently been named as one of the worlds most innovative companies. If youre a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job TitleMicrosoft 365 Release and Adoption Manager LocationKuala Lumpur Employment Type Full Time The job As part of a global Unified Communications and Collaborations team, this candidate will serve as a dedicated Microsoft 365 Release and Adoption Manager to oversee the release management life cycle of Microsoft 365 products and related apps with a strong focus on user adoption and end-user training. This role combines technical expertise with strategic planning and professional level training experience to ensure smooth deployment and effective utilization of Microsoft 365 productivity tools across the organization. Key responsibilities Release Management: Oversee the end-to-end release management process for Microsoft 365, including planning, scheduling, and coordinating releases. User Adoption: Develop and implement strategies to drive user adoption of Microsoft 365 tools, ensuring employees are fully engaged and utilizing the platform effectively. Training and Support: Create and deliver training programs and materials to support user adoption, including workshops, webinars, training videos and documentation. Stakeholder Engagement: Collaborate with key stakeholders to understand business needs and ensure alignment with Microsoft 365 capabilities. Performance Monitoring: Track and report on adoption metrics and user feedback to continuously improve the adoption strategy. Change Management: Work with Enterprise Architecture, Change Managers, and IT Business partners to manage change initiatives related to Microsoft 365 updates, ensuring minimal disruption to business operations. Communication: Develop and execute communication plans to keep users informed about new features, updates, and best practices. Essential requirements Experience: Proven experience in managing Microsoft 365 release cycles and driving user adoption of productivity tools in a large organization. Skills: Strong project management skills, excellent communication and training abilities, and a deep understanding of Microsoft 365 tools and services as it relates to Microsofts Modern Workplace Architecture. Education: Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience). Desired skills Microsoft 365 CertifiedFundamentals, Microsoft 365 Certified Enterprise Administrator Expert are a plus Excellent English speaking and user documentation skills Must work well independently and with others as part of a larger team and be able to collaborate on cross-functional teams. IT at AVEVA Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally. We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join. Find out morehttps://www.aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

About the Role In this opportunity, as Service Management Practice Enablement Lead , you will: Responsible for the enablement, continual improvement and ongoing tactical and strategic governance of multiple, often related, ITIL-based Practices Enables the Practice Owners in the successful management and execution of the service management practice to enable a better service and support experience Better position the practices, lead process improvement activities and coordinate the proper use and adoption of service management processes across all service delivery areas Subject matter experts in all or many of the service management practices/processes Provide technical guidance/expertise on the service management technology used to enable and automate the practice Consulting and advice to the Practice Owners to help establish and develop the practice, adopt methods and techniques Provides an integrated and holistic view of practices and processes and why they are important in the TR services ecosystem Ensures practice-related training and resources are provided to the practice leads Evangelize and promote the proper use of the practice representing all 4 dimensions of service management Work closely with the service management product owner to ensure product direction and improvements are carried out Enable the proper use and prioritization of an integrated continual improvement register and governance the practices Conduct process value stream mapping, identify key integrations and dependencies, provide process design services and process maturity assessments as well as recommendations for improvement About You Youre a fit for the role of Service Management Practice Enablement Lead if your background includes: Advanced knowledge of ITIL 4 frameworks, particularly theManaging Professional and Strategic Leader schemes. Strong verbal and written communication skills. Experience with ServiceNow modules and integrations. Thought leadership in service management and a mindset for continual improvement. Strong governance skills and ability to influence without direct authority. Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering. Govern and improve multiple ITIL-based service management practices. Support Practice Owners in managing and executing service management practices effectively. Lead process improvement initiatives and ensure proper adoption of service management processes. Serve as a subject matter expert in service management practices and processes. Provide technical guidance on service management technology and automation. #LI-HG1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

About the Role: Grade Level (for internal use): 09 S&P Global - Mobility The Role: TechOps Support Engineer The Team Automotive Insights leverages technology and data science to provide unique insights, forecasts and advisory services spanning every major market and the entire automotive value chainfrom product planning to marketing, sales, and the aftermarket. Technology Operations works collaboratively, both internally and across our customer base, operating in a sharing and learning culture to maintain continuous access to our products. The Impact We are seeking an experienced IT professional to join the Tech Ops support team. The role encompasses building/maintaining IT services to support existing and new product offerings for our Mobility division. Whats in it for you Candidates will work closely with Automotive teams as well as corporate IT teams in a global nature. Key area of focus include exposure to Operating Systems, Web Hosting, Networking, AWS Tools and Operations Support Responsibilities Administer AWS VPC/Applications and Security. Engage with development teams to document and implement best practice (low maintenance) cloud-native solutions. Build and deploy automation processes for Infrastructure as Service. Build and deploy automation processes for installation and patching of third-party software. Plan, build, document, and initiate disaster recovery processes. Interface with Cloud Engineering team for IT design support. Interface with IT Security team and implement security policy. Interface with Operations team to assist with troubleshooting Production Incidents and Requests. Work on initiatives and continuous improvement process around proactive application health monitoring, reporting and technical support. What Were Looking For Minimum 4+ years of work experience in an IT role and being an University Graduate with bachelors degree in computer science, related field, or equivalent experience. Knowledge of Incident management, Problem Management and Change Management. Tech Background with AWS servicesVPC, S3, CloudFront, ALB/NLB, Route 53, CloudWatch, EC2 and AWS Security Center. Hands-on activities with scripting such as Python, Terraform and Bash. In the instance there isnt an existing team, speak about the business instead. About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the worlds leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, youll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand todays market, reach more customers, and shape the future of automotive mobility. About S&P Global Mobility At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow. For more information, visit www.spglobal.com/mobility . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

Job Summary Synechron is seeking a highly skilled Support Analyst to join our team, responsible for maintaining and supporting large-scale mainframe banking systems. In this role, you will ensure the stability, performance, and continuous improvement of critical banking applications. The Support Analyst will serve as a key technical resource, providing expert-level support, incident resolution, and proactive system management to facilitate seamless banking operations. Your contributions will directly impact operational efficiency, system reliability, and customer satisfaction. Software Required Skills & Experience: Mainframe development and support tools: COBOL, JCL, DB2, VSAM, CICS, Assembler Mainframe management and scheduling: Control-M, Control-D Data and file management: File Manager, SPUFI, Xpeditor Basic knowledge of 2BDB2 (preferred but not mandatory) Monitoring and performance tools relevant to mainframe resource management Preferred Skills: Experience with additional mainframe tools and newer automation or operational monitoring solutions Overall Responsibilities Provide ongoing support for large-scale mainframe banking applications, ensuring optimal system performance and availability Manage incident and problem resolution activities to minimize system outages and impact on business operations Support functional testing phases (SIT/UAT) by troubleshooting issues and clarifying requirements Collaborate effectively with cross-team application groups, sharing knowledge and resolving issues efficiently Perform system analysis, debugging, testing, and documentation for small enhancements aligned with evolving business needs Maintain strict adherence to Service Level Agreements (SLAs) and quality standards Contribute to root cause analysis and create knowledge articles to improve support processes and reduce recurring issues Monitor system resources and provide strategic recommendations to optimize performance and capacity planning Engage in continuous improvement of support procedures and technical documentation Technical Skills (By Category) Category Required Skills Preferred Skills Programming Languages COBOL, JCL, Assembler - Databases/Data Management DB2 (including 2BDB2 knowledge) Experience with additional data tools Mainframe Tools & Utilities Control-M, Control-D, File Manager, SPUFI, Xpeditor Automation/Monitoring tools (e.g., CA tools) Performance & Monitoring Mainframe resource components; system performance tools Advanced monitoring solutions Cloud & Modern Technologies Not typically applicable; predominantly mainframe focused Experience with cloud or hybrid environments appreciated Experience A minimum of 4+ years experience supporting mainframe banking systems or equivalent large-scale enterprise systems Extensive hands-on experience with mainframe programming and support in a production environment Proven expertise in incident and problem management, with the ability to handle critical outages Demonstrated ability to collaborate with cross-functional teams in a fast-paced environment Experience supporting functional testing phases (SIT/UAT) and providing end-user support Industry experience within banking, finance, or similarly regulated sectors is preferred but not mandatory Day-to-Day Activities Monitor mainframe systems to ensure stability and performance Resolve production incidents promptly, adhering to SLA commitments Support functional and technical teams during testing phases, troubleshooting issues and providing guidance Manage and execute small system enhancements, documenting design, testing, and implementation steps Analyze system logs and resource utilization, identifying opportunities for optimization Participate in scheduled maintenance activities, system upgrades, and patching Develop and update knowledge articles and documentation for support procedures Engage regularly with business users and technical teams to communicate status, resolutions, and improvements Qualifications Bachelors degree in Computer Science, Information Technology, or a related field; equivalent professional experience may be considered Certifications related to mainframe technologies (e.g., IBM Certified System Programmer, COBOL certifications) are preferred Proven track record of supporting large-scale mainframe banking applications Continuous learning mindset to stay updated on mainframe innovations and best practices Professional Competencies Critical thinking and analytical problem-solving skills aimed at root cause resolution Strong communication skills for effective interaction with technical teams and non-technical stakeholders Ability to work under pressure, prioritize tasks, and meet tight SLA deadlines Collaborative mindset with strong partnership-building abilities across multiple teams Customer-focused approach with a commitment to service excellence Adaptability to evolving technologies and process improvements Proactive in sharing knowledge and creating documentation to enable team growth S YNECHRONS DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice