7 Problem Escalation Jobs

As a Technical Support Specialist at our company, your role involves the effective delivery of technical support and installations in an Oracle Cloud Infrastructure (OCI) datacenter. Your responsibilities will include: - Performing break-fix tasks for hardware, network, cabling, and rack deployments - Conducting site planning and problem escalation - Managing installations in the OCI datacenter - Prioritizing ticketing queues and resolving escalations - Clearing blocking issues to ensure the continuous delivery of technician activities - Providing 24x7 site coverage for Oracle OCI datacenter sites - Being part of Shift ROTA's to cover 24x7 operations Qualifications required for this role inc...

As an ideal candidate for the role, you will be responsible for constantly assessing the systems to ensure their safety and efficiency. You will manage a team, conduct analysis, and identify areas for improvement. It is essential for you to ensure that necessary utilities are functioning correctly and demonstrate strong organizational skills to oversee multiple projects simultaneously. Key Responsibilities: - Regularly check quality standards and functionality of services and machines - Promptly escalate any issues and schedule repairs to minimize business disruptions - Conduct regular assessments and training sessions to ensure employee safety - Analyze processes for efficiency, make necess...

Key Responsibilities: Provide on-site system support including hardware break-fix, maintenance, and product installation at customer and Oracle Cloud sites. Interface with Dispatch, Logistics, and Domains to execute activities outlined in the on-site Action Plan. Ensure high customer satisfaction and meet Service Level Agreements (SLAs) through effective delivery of technical support and service programs. Utilize system-level diagnostics and escalation procedures to proactively identify and resolve problems. Follow defined policies and procedures and adhere to logistics processes to ensure accurate reporting and timely return of parts. Perform Field Change Orders (FCO) and Field Action Bulle...

As an Operations Associate II at Sitero, an emerging leader in Clinical services and software solutions for the life sciences industry, your role is crucial in supporting the creation and maintenance of vendor, site, and Principal Investigator (PI) records, bank setup entries, and user management. You will work both independently and collaboratively in a team with strong communication skills to ensure project managers and stakeholders are informed of operational activities" status and successful completion of deliverables. Managing expectations and deliverables on a client-by-client basis and providing excellent customer service during all interactions with customers are also key aspects of ...

Job Description Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI Data Center sites and be part of Shift ROTA's to cover 24x7 Responsibilities Work involves some problem solving with assistance and guidance. Understands and ap...

In-Process & Final Quality Inspection Statistical Process Control (SPC, X-R Charts) Problem Escalation & Corrective Action Verification Documentation & Quality Reporting Cross-functional Communication (Production, Firewall, PDI)

The ideal candidate will be constantly assessing the systems in place to ensure that they are both safe and operating efficiently. You will be comfortable managing a team and conducting analysis to highlight areas for improvement. Additionally, you should ensure necessary utilities are working correctly and possess strong organizational skills to keep track of multiple projects simultaneously. Responsibilities: - Check quality standards and functionality of services and machines regularly - Escalate any problems early and schedule repairs to minimize business loss - Conduct regular assessments and trainings to ensure employee safety - Analyze processes for efficient functioning and make nece...