205 Problem Analysis Jobs - Page 3

Role & responsibilities We are looking for a skilled and dedicated Implementation and Support Specialist to join our team in supporting our Web-based EHR system. The ideal candidate will be responsible for: 1. Configuring the EHR according to the clinics requirement. 2. Organize training sessions for the end users. 3. Providing support to ensure smooth operation of the clinics post implementation. 4. Document and track each and every activity of clients. Preferred candidate profile Technical Proficiency: Strong understanding of EHR software, healthcare, IT systems, Medical billing, and healthcare workflows. On-Site Requiremen t: Must work full-time from the office; remote work is not permitted for this role. Project Management : Ability to manage timelines, resources, and deliverables across multiple stakeholders. Communication Skills : Must be fluent in English, with the ability to clearly understand and confidently communicate technical information to the U.S.-based clients. Possess strong interpersonal skills to build and maintain client relationships effectively. Commitment to Long-Term Growth : Candidates should be open to a minimum commitment of 3 years to ensure continuity and maximize the training investment. Problem-Solving Abilities : Strong troubleshooting and analytical skills to resolve issues efficiently. Attention to Detail : Ensuring accuracy in data migration, system configuration and testing. Availability for Flexible Shift : This role requires flexibility to work U.S. hours, including night shifts, to provide timely support to our clients. Technical and Industry Knowledge : Prior experience with U.S. healthcare billing and EHR systems is highly preferable, though training will be provided for the right candidate.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

You should have expertise in S4 HANA Finance and Joint Venture Accounting (JVA) areas with development capabilities for the Finance Business area in the Upstream Oil & Gas industry solution. Implementation experience is a must. Your key responsibilities will include delivering complete S4 HANA Finance solutions to the business, analyzing and translating Business/Process requirements to technical requirements, configuring S4 HANA JVA modules, ensuring adherence to build standards and best practices, understanding S4 HANA configurations and master data activities with cross-functional area integration, developing IT solutions in alignment with Business requirements, collaborating with Process Architects/Design Authorities, creating technical design specifications for solutions with high complexity, performing Unit Test and supporting Integration Test, conducting Problem Analysis to identify root causes of incidents, driving resolution of defects and critical incidents during test cycles and hyper care, defining and safeguarding IT solutions to ensure robust, supportable, and scalable outcomes. You should propose possible functional improvements in existing solutions, possess detailed functional understanding of the application/module in your scope, ensure comprehensive documentation of all changes, comply with Group and Upstream IT standards and processes, have a minimum of 8+ years of experience in S4 HANA Finance module configuration with knowledge in Joint Venture Accounting, handle 1 or 2 implementations, provide solutions for Finance business processes, work on handling complex Change requests/enhancements, understand Finance Close, Consolidation, and Group reporting activities. You must have skills in system implementation methodology, dedication to meeting customer requirements and expectations, problem analysis skills, strong English communication skills, ability to handle concurrent tasks with appropriate priority, experience in global implementation/support of an S4 HANA JVA solution.,

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Jabil Circuit is looking for Tooling WEDM Jr Engineer I to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Overview The main objective of this role is to ensure stability for the platform enabling PepsiCos digital transformation in workforce automation. This environment is a centralized platform used to create, monitor, and audit any robotic process automation (Bots) being deployed globally within PepsiCo. Technical support and sustain lead for Intelligent Automation (IA) infrastructure and bots running in that infrastructure. This role will provide technical leadership for geographically dispersed resources, working closely with Automation Development, the Citizens Development community, and key business contacts to sustain and expand the operational infrastructure, providing a centrally-supported and standardized environment. Responsibilities Responsible for the upkeep of the RPA (Robotics Process Automation) Infrastructure, and provide support to the hosted applications. Be the subject matter expert for the Intelligent Automation / UI Path infrastructure that includes UI Path, Windows servers, and Azure Cloud Maintain knowledge of advanced diagnostic and troubleshooting techniques, solid analytical skills, experience in RPA administration/configuration, refresh/upgrade projects and enhancements Proactively manage the Automation / UI Path environment and ensure that unplanned outages are reduced or eliminated by helping provide root cause for issues. Lead the on-call management, coverage schedule and executions when needed to assist with complex and critical incidents. Provide technical support collaboration with global resources and maintain operational stability through automation and adherence to standards. Responsible for the capacity management of RPA environments through continuous operational reviews and continuous collaboration with the Infra and development teams. Evaluate regularly the operational procedures to keep the environment in compliance with the PepsiCo control standards. Qualifications 5+ years production support experience 3-5 years Windows experience 1-2 years UI Path development experience (good to have) 2-3 years UI Path infrastructure experience 2+ years Azure cloud experience 2+ years ITSM process (incident, change, problem) experience Bachelors degree in Information Technology, Engineering, Computer Science, related field or equivalent experience Proficiency with Unix scripting Training & Advanced certifications on Automation tools (good to have) Experience in an IT programming development environment, ideally in RPA tools or test automation tools (UI Path/ AA/ Blue Prism/QTP/OpenSpan/WinAuto etc). Hands on development experience in any of the programming languages/platforms .NET / VB / VC++ / C++/J2EE. Experience in Microsoft stack is highly preferred. Experience in VB Script, JavaScript (AngularJS, NodeJS), Python, Perl, Bash & Powershell is highly desired Strong in design principles and modular programming techniques. Strong in requirement gathering and analysis (ability to work with a structured and methodical approach, combined with an inquiring mind) Ability to understand the business process and create process flow diagrams. Knowledge of Microsoft packages such as MS Excel (VBA scripting), Visio, Access, and Word. Problem solving issues that arise in day to day running of IPA processes and providing timely responses and solutions as required Advanced troubleshooting and problem analysis proficiency Exceptional organizational skills with an ability to manage multiple priorities in a fast-paced dynamic environment Leadership skills to direct remote resources Ability to communicate to both technical and management resources Preferred to have .net/Java developer certifications. Creating and maintaining solution documentation.

At PwC, our team members in risk and compliance are dedicated to maintaining regulatory compliance and managing risks for our clients. We provide expert advice and solutions to help organizations navigate complex regulatory environments and strengthen their internal controls to effectively mitigate risks. As part of the actuarial services team at PwC, your role will involve analyzing and managing financial risks for clients using statistical modeling and data analysis techniques. Your work will yield valuable insights and recommendations that empower businesses to make well-informed decisions and proactively address potential risks. In this role, you will focus on building meaningful client relationships and honing your leadership skills. You will navigate through intricate situations, enhancing your personal brand, technical expertise, and self-awareness. Anticipating the needs of your teams and clients, you will consistently deliver high-quality results. Embracing ambiguity, you will approach unclear situations with curiosity, seeking opportunities for growth and development. To excel in this position, you will need to demonstrate proficiency in a variety of skills, knowledge, and experiences, including but not limited to: - Responding effectively to diverse perspectives and needs - Utilizing a wide range of tools and methodologies to generate innovative ideas and solve complex problems - Applying critical thinking to deconstruct intricate concepts - Understanding the overarching objectives of your projects and how your contributions align with the overall strategy - Developing a deep understanding of the evolving business landscape - Leveraging data to derive meaningful insights and recommendations - Upholding professional and technical standards in alignment with specific PwC guidelines and ethical requirements As a Senior Associate at the PwC Acceleration Centers, you will play a crucial role in supporting various services, from Advisory to Assurance, Tax, and Business Services. Engaging in challenging projects and providing distinctive services, you will contribute to client engagements by enhancing quality and fostering innovation. Your participation in dynamic and digitally enabled training programs will further enhance your technical and professional skills. Within the Risk and Compliance team, you will assist life, annuity, and health clients through audits, consulting projects, and merger and acquisition initiatives. Analyzing complex issues, mentoring team members, and fostering client relationships will be key aspects of your role. Key Responsibilities: - Supporting life, annuity, and health clients in diverse projects - Conducting audits and providing consulting services for merger and acquisition activities - Analyzing complex problems to deliver impactful solutions - Mentoring team members to uphold exemplary standards - Building lasting client relationships and understanding their unique requirements - Collaborating across multiple work streams to achieve project objectives - Enhancing technical skills and knowledge within the team - Contributing to the development of technical expertise among team members Requirements: - Bachelor's Degree - Minimum of 3 years of relevant experience - Proficiency in both oral and written English Desired Qualifications: - Proficiency in actuarial methods and principles - Strong proficiency in Microsoft Office tools, particularly Excel - Knowledge of Data Analytics tools such as Python, SQL - Experience with Visualization Tools like Tableau, PowerBI, QuickSight - Excellent written and verbal communication skills - Dedication to continuous training and learning - Team player with a commitment to quality standards - Self-motivated individual with a focus on personal growth Join us at PwC and embark on an exciting journey where you can contribute to impactful projects, develop essential skills, and build lasting relationships with clients and colleagues.,

Skillset - kickass comm skills - presence of mind - eye for detail, eager to learn new skills - professional approach - ability to work with focus in fast-paced environment Prefer someone with sales experience but we are open to consider freshers too

Manage billing (vehicle, service, spares), accounting entries, GST/TDS compliance, reconciliations, vendor/customer ledgers, and financial reporting in Tally Prime 6.0. Lead accounts team, ensure accuracy, and support audits and statutory filings. Provident fund Annual bonus Performance bonus

We are seeking a highly skilled Senior Engineer with over 10 years of experience in software product development, support, and design, with a strong background in enterprise storage systems and backup solutions. The ideal candidate will combine expertise in Java stack development with practical exposure to storage arrays, snapshot management, backup workflows, and disaster recovery concepts. Key Responsibilities: Software Development and Maintenance: Lead the design and implementation of software components for storage, backup, and copy data management space, ensuring high quality, adherence to best practices, and alignment with architectural guidelines. Participate in design and code reviews with a focus on scalability, performance, and reliability for storage-centric workflows. Product Support and Collaboration: Provide technical guidance to customers and internal teams for SCDM product deployments, addressing storage integration issues across platforms (Flash, Dell etc). Functional knowledge of Databases like Oracle, SAP HANA will be a plus. Troubleshooting and Debugging: Investigate and resolve complex product issues, including snapshot failures, backup tuning, storage configurations, and workflow debugging across hybrid environments. Use diagnostic tools and logs to identify root causes, collaborating with QA and support teams for permanent resolution. Continuous Improvement: Stay current with storage industry trends (RPO/RTO optimization, cloud tiering, snapshot orchestration) and advancements in Java frameworks, database technologies, and resilient software design. Contribute to automation initiatives, CI/CD pipeline improvements, and telemetry enhancements for product observability. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor’s or Master’s in Computer Science, Software Engineering, or related discipline. 10+ years in software development for enterprise products, with recent focus on storage, backup, or data protection systems. Strong experience with Java (Spring Boot, Hibernate, JPA), RESTful API development, and distributed system design. Exposure to storage systems (IBM Storage Virtualize, Dell PowerMax, NetApp ONTAP, Pure FlashArray, Tape Libraries) and associated protocols and management workflows. Familiarity with snapshot management, backup/restore job orchestration, SLA policy configurations, and DR workflows. Experience with PostgreSQL, MySQL, or MongoDB. Familiarity with Docker/Kubernetes/OpenShift, and cloud platforms like AWS or Azure for hybrid storage workflows. Strong debugging skills, problem analysis, and performance tuning in storage-heavy applications. Excellent collaboration and communication skills in cross-functional teams. Preferred technical and professional experience Experience with copy data management platforms (IBM SCDM or similar). Exposure to Design Thinking, UI/UX concepts for storage management interfaces. Understanding of containerized workloads and microservices architecture in the context of storage workflows. Knowledge of RPO/RTO trade-offs, safeguarded copies, and tiering strategies for storage and backup.

We are seeking a highly skilled Senior Engineer with over 10 years of experience in software product development, support, and design, with a strong background in enterprise storage systems and backup solutions. The ideal candidate will combine expertise in Java stack development with practical exposure to storage arrays, snapshot management, backup workflows, and disaster recovery concepts. Key Responsibilities: Software Development and Maintenance: Lead the design and implementation of software components for storage, backup, and copy data management space, ensuring high quality, adherence to best practices, and alignment with architectural guidelines. Participate in design and code reviews with a focus on scalability, performance, and reliability for storage-centric workflows. Product Support and Collaboration: Provide technical guidance to customers and internal teams for SCDM product deployments, addressing storage integration issues across platforms (Flash, Dell etc). Functional knowledge of Databases like Oracle, SAP HANA will be a plus. Troubleshooting and Debugging: Investigate and resolve complex product issues, including snapshot failures, backup tuning, storage configurations, and workflow debugging across hybrid environments. Use diagnostic tools and logs to identify root causes, collaborating with QA and support teams for permanent resolution. Continuous Improvement: Stay current with storage industry trends (RPO/RTO optimization, cloud tiering, snapshot orchestration) and advancements in Java frameworks, database technologies, and resilient software design. Contribute to automation initiatives, CI/CD pipeline improvements, and telemetry enhancements for product observability. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor’s or Master’s in Computer Science, Software Engineering, or related discipline. 10+ years in software development for enterprise products, with recent focus on storage, backup, or data protection systems. Strong experience with Java (Spring Boot, Hibernate, JPA), RESTful API development, and distributed system design. Exposure to storage systems (IBM Storage Virtualize, Dell PowerMax, NetApp ONTAP, Pure FlashArray, Tape Libraries) and associated protocols and management workflows. Familiarity with snapshot management, backup/restore job orchestration, SLA policy configurations, and DR workflows. Experience with PostgreSQL, MySQL, or MongoDB. Familiarity with Docker/Kubernetes/OpenShift, and cloud platforms like AWS or Azure for hybrid storage workflows. Strong debugging skills, problem analysis, and performance tuning in storage-heavy applications. Excellent collaboration and communication skills in cross-functional teams. Preferred technical and professional experience Bachelor’s or Master’s in Computer Science, Software Engineering, or related discipline. 10+ years in software development for enterprise products, with recent focus on storage, backup, or data protection systems. Strong experience with Java (Spring Boot, Hibernate, JPA), RESTful API development, and distributed system design. Exposure to storage systems (IBM Storage Virtualize, Dell PowerMax, NetApp ONTAP, Pure FlashArray, Tape Libraries) and associated protocols and management workflows. Familiarity with snapshot management, backup/restore job orchestration, SLA policy configurations, and DR workflows. Experience with PostgreSQL, MySQL, or MongoDB. Familiarity with Docker/Kubernetes/OpenShift, and cloud platforms like AWS or Azure for hybrid storage workflows. Strong debugging skills, problem analysis, and performance tuning in storage-heavy applications. Excellent collaboration and communication skills in cross-functional teams.

About The Role : " Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan LAP/Personal Loan). "Address all Service Request Complaints and ensure all requests/complaints are closed within TAT "Digital Adoption for all Retail Asset Clients "Achieve Cross sell Targets set as per KRA"s "Quality of Service Request and Resolution as given to customers. Job requirements"Some experience in Customer Service would be an added advantage "Believes in team work "Taking ownership of customer issues and taking them to end to end resolution "Apply best practices and focus on areas of improvement "Focused towards achievement of own KRAs "Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "Proficiency in WORD and EXCEL/PPT preferred Eligibility"Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "Applications can be made for roles in same level or one level above.

About The Role : " Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan LAP/Personal Loan)."Address all Service RequestComplaints and ensure all requests/complaints are closed within TAT"Digital Adoption for all Retail Asset Clients"Achieve Cross sell Targets set as per KRA"s"Quality of Service Request and Resolution as given to customers. Job requirements: "Some experience in Customer Service would be an added advantage"Believes in team work"Taking ownership of customer issues and taking them to end to end resolution"Apply best practices and focus on areas of improvement"Focused towards achievement of own KRAs"Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "Proficiency in WORD and EXCEL/PPT preferredEligibility:"Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role."Applications can be made for roles in same level or one level above.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve