421 Problem Analysis Jobs - Page 2

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfactio...

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfactio...

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfactio...

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfactio...

Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing our products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with our product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of our software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for ...

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process an...

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfactio...

Description Role Description Job Purpose Work towards Influencers Skilling by ensuring Quality Training Delivery and preparing them for Professional Painting Primary Responsibilities Business Responsibility Areas Please detail out at least 8-10 responsibility areas Key Performance Indicators Training Quality Management & Capturing Market Practices - Ensuring Post training interviews & site visits and based on feedbacks, work on improving training delivery in consultation with BM - Training Content Ensuring CUSP customer usage and practices visit every month along with U&A portal updation and questionnaire filling Training Delivery & Capability Building - Ensuring that the Training Deliver...

Responsibilities: Must possess hands-on experience working in an applications production support/application development environment. They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets. Provide 2nd and 3rd level support for critical and non-critical automotive production applications for a large automotive company. The role is to maintain, control and support the applications on the production lines. Technical support and maintenance activities for the applications. Daily tasks to be performed: Working with the client's processes (incident, problem, change ...

What will youressential responsibilities include Collect, challenge, facilitate and document business requirements/features in an agile environment. Validate the overall IT solution to ensure alignment to business requirements, review requirements and/or specifications with the development and test teams. Extensive experience working in an Agile environment including creation and management of user stories. Extensive experience working on Guidewire Policy Center implementation. Effective experience in Commercial Insurance preferred. Experience working with senior stakeholders reviewing product epics/user stories and getting sign offs in a timely manner. Provide adequate technical and functio...

Role Overview: As a member of the Exams department in India on a Fixed Term Contract for 1 year, your main responsibility will be to provide remote support to Examiners and Test Centers during live Video Call Speaking testing. You will play a crucial role in ensuring that systems and processes are adhered to, enabling an efficient, compliant, and high-quality marking operation. Your focus will be on delivering Test Takers speaking scores within the agreed time frame. Key Responsibilities: - Schedule and allocate tests for Global Hub Examiners - Share relevant results with Test Centers - Act as a point of escalation for Test Centre queries related to Local Examiners - Send Apportionment timet...

Role Overview: As a Data Analyst at Standard Chartered, you will be responsible for managing all aspects of new work/project assessments from inception to delivery. Your main tasks will include building close working relationships with the chief data office to design and implement specific data requirements based on the bank's data standards. Additionally, you will collaborate with project teams, partners, and third-party vendors. Key Responsibilities: - Work closely with business users to understand their data analysis needs and requirements. Build specifications that define the business value for data analysis, approach for extracting data from Golden Sources, and business rules/logic. - A...

1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Receiving and logging complaints containing complete ...

1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Receiving and logging complaints containing complete ...

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Rece...

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Rece...

What this job involves: General Purpose Will be responsible for connecting with the business and understanding their concern, have it documented and follow up on any open points to closure. Following up on Critical FCRs, women employee concerns, poor feedback from application and have it addressed and documented. Preparing and maintaining reports and sharing with leads from time to time. Connect with business leads and maintain good rapport. Preparing presentations and conducting training sessions for the ops team. Job type : Full time Reporting Manager : CRM Lead No of staff managed : CRMs Bay Connects: Preparing schedules for the week Periodic Bay connects with deals Preparing MOM with Ops...

What this job involves: General Purpose Will be responsible for connecting with the business and understanding their concern, have it documented and follow up on any open points to closure. Following up on Critical FCRs, women employee concerns, poor feedback from application and have it addressed and documented. Preparing and maintaining reports and sharing with leads from time to time. Connect with business leads and maintain good rapport. Preparing presentations and conducting training sessions for the ops team. Job type : Full time Reporting Manager : CRM Lead No of staff managed : CRMs Bay Connects: Preparing schedules for the week Periodic Bay connects with deals Preparing MOM with Ops...

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders Timely communication to stakeholders for the incidents nearing closure SLA Prepare and share open incident status to stakeholders n monthly basis 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool Receiving...

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3 Years What would you do? We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support pr...

Key Responsibilities: Act as a Job Search Co-Pilot for senior clients by executing personalized job search activities on their behalf. Conduct keyword and job market research to support targeted application strategies. Perform networking and outreach by sending emails, messages and connection requests on behalf of the client. Interact with clients to understand their career goals, role preferences and positioning needs. Strategically position clients for relevant job roles by aligning their profiles with market expectations. Use AI tools like ChatGPT to enhance resume writing, outreach communication and workflow efficiency. Work closely with internal teams to ensure timely, high-quality serv...

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfactio...

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfactio...

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfactio...

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfactio...