205 Problem Analysis Jobs - Page 2

Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group. Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience. Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met. Key Accountabilities Monitor inbound customer ticket requests and route appropriately Respond directly to customer information requests for specific task responsibilities Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt Proactively take ownership and work tickets Identify common/recurring operational issues in support queues and support customer to resolution Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change Escalates support requests (phone/ticket) according to escalation procedures Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales Responsible for adhering to company security policies and procedure as directed. Utilizing business knowledge, networks and commercial acumen to see tickets through to completion Key Performance Indicators Ticket workload completed Customer satisfaction. Based on NPS Ticket score Performance accuracy measures Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores Engagement of every customer within their customer base Ticket and workload management ROLE DIMENSIONS: Credit sign-off: None Team Profile: Service Delivery Recruitment: None Internal exposure: Support Engineers, Sales, Marketing Budgetary: Managing Travel and Customer Entertaining expenditure External exposure: Customers PERSON SPECIFICATION: Tenacious problem solver, will own issues until full resolution Excellent communication skills, both written and verbal with great attention to detail Strong rapport and relationship building skills with both internal departments and external customers Strong level of business awareness and commercial acumen with solid understanding of financial terminology Strong organizational, time management and prioritization skills Able to take a creative approach to situations and problem solving A minimum of 3 years' experience in a Service Delivery / Account Management role A minimum of 3 years' experience in the IT industry or holds a good understanding of Internet Technologies Understanding of IT industry working practices / methodologies ITIL foundation certification desirable but not essential POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Responsible for collection & recovery from 60+/90+ NPA and / or handling of other stressed advances portfolios assigned (Including the Rollback, and Penal interest collection for the assigned geographical area for Vehicle/ Property loans ).

nGenue is a comprehensive all-in-one software solution for natural gas business. We are in search of experienced SQL Developers for our application development and business use. As an SQL Developer, you will develop MS-SQL queries and procedures, create custom reports, and modify ERP user forms to enhance organizational productivity. You will also be responsible for designing databases and ensuring their stability, reliability, and performance. Roles and Responsibilities Proficiency with MS-SQL and its variation among popular databases. Understand business requirements and translate them into technical specifications. Create and maintain database objects, such as tables, indexes, and views, ensuring data integrity and security. Hands on experience in creating Stored Procedures, Functions, Cursors and Debugging Skills . Proficient at optimizing large complicated SQL statements . Participate in code reviews and ensure high-quality SQL code. Knowledge of best practices when dealing with relational databases. Understanding of code versioning tools such as {Git / Mercurial / SVN}. Design custom reports using SSRS . Desired Candidate Profile Proven experience with 7+ years as an MS-SQL Developer. Strong Analytical and Problem-solving skills. Proficiency in writing complex SQL queries and performance tuning . Experience with SQL Server or other relational database management systems. Ability to work independently and handle multiple tasks simultaneously. Proficient in English. Motivated to learn new technologies and functional areas.

As a Principal Service/Product Offer Management Specialist at NTT DATA, you will play a crucial role in managing the lifecycle of a product or service. Your expertise in the product/service domain will be instrumental in crafting technical solutions that meet client requirements and position the company's offerings effectively in the market. By staying informed about industry trends, regulatory requirements, and shareholder expectations, you will provide valuable insights to drive business success and ensure compliance. Your responsibilities will include collaborating with various teams to develop solutions, achieving product sales targets, delivering product training, and supporting internal and external stakeholders. You will analyze market data, evaluate competitor offerings, and contribute to product design and development. Your role will also involve maintaining product specifications, identifying opportunities for enhancements, and participating in the product development life cycle. To excel in this position, you should possess extensive knowledge of market segments, product lifecycles, and technology solutions. Financial acumen, strategic thinking, problem-solving skills, and effective communication abilities are essential for success. You are expected to have a strong understanding of the organization's transformation initiatives and technological landscape, along with critical thinking abilities. The ideal candidate for this role should hold a Bachelor's degree in Information Technology, Computer Science, Business, or a related field. Relevant certifications such as Scaled Agile and ITIL would be advantageous. You should have significant experience in a similar role, preferably within a global technology services organization, and a proven track record of managing new product implementations in the technology industry. This position offers on-site working opportunities and is open to candidates who value diversity and inclusion. NTT DATA is an Equal Opportunity Employer committed to creating a supportive workplace where employees can grow, belong, and thrive.,

Join a company that is pushing the boundaries of what is possible. NTT DATA is renowned for its technical excellence, leading innovations, and making a difference to clients and society. The workplace at NTT DATA embraces diversity and inclusion, providing a space where you can grow, belong, and thrive. As the Principal Service/Product Offer Management Specialist at NTT DATA, you will be a highly skilled subject matter expert responsible for managing the lifecycle of a product or service. Your role involves bringing deep knowledge of a product or service to craft technical solutions that support clients while ensuring that these solutions meet client requirements and align with the organization's goals. Your key responsibilities will include engaging with various technical experts to ensure that crafted solutions meet client needs, achieving sales targets, providing product training to staff, influencing the sales team, analyzing product data to establish trends, facilitating knowledge conversion into new products, researching competitor offerings and market trends, pricing strategies, product design, drafting product specifications, evaluating market trends, and recommending product enhancements. To excel in this role, you will need extended knowledge of market segments, product lifecycles, technology solutions, product management disciplines and tools, financial awareness, commercial acumen, strategic thinking skills, problem analysis capabilities, excellent communication skills, understanding of organizational transformation, technology related to product areas, critical thinking ability, and more. Academically, a Bachelor's degree or equivalent in Information Technology, Computer Science, Business, or related field is required, along with relevant certifications such as Scaled Agile and ITIL. The ideal candidate will have extended experience in a similar position within a global technology services organization and the technology industry, with a track record of managing new product implementations. NTT DATA, a $30+ billion global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. The company invests significantly in research and development, with services including business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and more. NTT DATA is an Equal Opportunity Employer and part of the NTT Group headquartered in Tokyo.,

The Mainframe Systems Programmer provides support for ongoing projects involving the installation, testing, and implementation of new operating systems and other system software. Additionally, they are responsible for the maintenance and debugging of systems software, as well as coordinating the IOGEN work for new MF hardware. The role also includes researching and evaluating new software and hardware products, assisting team members with technical questions, and resolving problems. The Mainframe Systems Programmer is tasked with monitoring and tuning systems software, utilizing functional knowledge of z/OS components and in-depth understanding of support products like tape management, scheduling, security, and monitoring systems. Duties and Responsibilities: - Provides proven, formal mentorship consistently - Takes ownership of high complexity assignments - Owns moderate complexity assignments (1 or more) - Provides oversight/review for low complexity assignments - Leads self and others regularly, established as Product Subject Matter Expert or specialist - Understands how the big picture aligns with Ensono's overall strategy - Offers thought leadership within GTS - Offers Technical Architect storage support for HW and SW Software solutions - Utilizes strong communication skills to engage in client meetings and new business deals - Collaborates directly with Hardware and Software vendors on new solutions - Reviews and analyzes current client software and requirements to determine cost-effective and standard software solutions for business proposals - Enhances the performance of others through mentoring and guidance - Designs automated monitoring techniques for problem identification and prevention - Provides and documents problem analysis, resolution, and prevention, designing procedures and best practice techniques Supervisory Responsibilities: This position does not have direct reports but may mentor less experienced associates in the role. Recruiting Information: Specific hiring needs may vary by location, industry, client, internal department, and other business-related factors. The qualifications section offers examples that may guide the required and preferred skills sections of recruiting requisitions and job postings. Qualifications: Required: - Ten years of hands-on/industry experience Preferred: - Ability to perform the skill set of a Mainframe System Programmer - Ability to perform complex ISV installations - Ability to lead complex projects - Ability to mentor and demonstrate leadership qualities Travel %: To be determined by field. Needed to create job code and for the Department of Labor. Note: Any reference to years of experience should be disregarded in the UK.,

Hiring For Banking : Operations Analyst Job Description : We are looking for an operations analyst to evaluate our company's operations and make recommendations to improve operational efficiency. The operations analyst will be responsible for developing and implementing changes and new procedures based on the thorough review and analysis of our current policies, resources, operations, processes, and procedures. To be successful as an operations analyst you should be able to analyze complex data sets, identify shortcomings or opportunities, and work with entry-level management and employees to implement changes. An outstanding operations analyst should be able to advise staff on all levels and develop new processes and workflows to enhance operations. Operations Analyst Responsibilities: Identifying operational requirements and opportunities for improvement. Gathering information by observing workflows, reading company reports, conducting employee interviews, etc. Determining appropriate methods to analyze operations, relevant information, and data. Documenting findings, preparing reports, and making recommendations. Developing new processes and procedures to enhance operations. Working with managers and employees to implement changes. Training employees to use new systems or follow new processes. Determining the effectiveness of new processes. Establishing and maintaining quality standards. Ensuring compliance with regulatory standards.

Must have Production support and devops experience in Corporate Investment or Retail Banking domain, Unix, Shell scripting , SQL, PL/SQL, tools of use in typical production support environment, ITIL processes - Good experience on Agile practices - Devops tools knowledge Key responsibilities and accountability 1. Quality service and support : - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity. - Ensure support coverage for users in accordance with service coverage agreed on the perimeter. - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Perform daily checks and apply recovery and troubleshooting procedures strictly. - Ensure an accurate and clear communication to users and partners. 2. Coordination and communication : - Escalate issues and other topics to the right team when needed. - Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS). - Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS). - Ensure a good follow-up and understanding of the new features and functionalities. 3. Summarize and convey the key messages to the stake holders when need arises. Environment: Typical Production Support Environment of Major European Investment Bank - 24 5 Support. - Should be working in Night shift - Weekend activities (Infra User Support) should be performed on rotation - participation in DR Activities Profile required - Good experience on Agile practices - Devops tools knowledge - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity - Ensure coverage for users in accordance with service coverage agreed on the perimeter - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Ensure an accurate and clear communication to users and partners. - Escalate issues and other topics to the right team when needed. - Ensure a good follow-up and understanding of the new features and functionalities.

Must have Production support and devops experience in Corporate Investment or Retail Banking domain, Unix, Shell scripting , SQL, PL/SQL, tools of use in typical production support environment, ITIL processes - Good experience on Agile practices - Devops tools knowledge Key responsibilities and accountability 1. Quality service and support : - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity. - Ensure support coverage for users in accordance with service coverage agreed on the perimeter. - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Perform daily checks and apply recovery and troubleshooting procedures strictly. - Ensure an accurate and clear communication to users and partners. 2. Coordination and communication : - Escalate issues and other topics to the right team when needed. - Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS). - Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS). - Ensure a good follow-up and understanding of the new features and functionalities. 3. Summarize and convey the key messages to the stake holders when need arises. Environment: Typical Production Support Environment of Major European Investment Bank - 24 5 Support. - Should be working in Night shift - Weekend activities (Infra User Support) should be performed on rotation - participation in DR Activities Profile required - Good experience on Agile practices - Devops tools knowledge - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity - Ensure coverage for users in accordance with service coverage agreed on the perimeter - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Ensure an accurate and clear communication to users and partners. - Escalate issues and other topics to the right team when needed. - Ensure a good follow-up and understanding of the new features and functionalities.

Key Objective of the Job: Coordination with all departments to ensure smooth movement of files right from Log-in to Disbursals. Key Deliverables: To coordinate and help in generating SAGE/RSPM/Dedupe etc.Coordinate with Ops/Credit/RCU dept. for smooth movement of files right from LOGINS/RO/ DISBURSAL/ BOOKING etc. To coordinate with Cashier/Accts and interact with walk-in customers for generating New CV business.1st EMI and 30+ Education Qualification:Graduate

Role & responsibilities Customer Interaction: Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and courteous manner. Respond to customer queries and complaints in a timely and accurate manner. Provide information about products and services, including pricing, availability, and features. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions. Escalate complex issues to senior support or relevant departments when necessary. Follow up on unresolved issues to ensure complete customer satisfaction. Process Improvement: Suggest improvements to current processes to enhance customer service efficiency and effectiveness. Participate in training sessions to stay updated on product knowledge and customer service best practices. Performance Metrics: Meet or exceed key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction scores. Continuously monitor personal performance metrics and seek opportunities for improvement.

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Receiving and logging complaints containing complete details of the requests. Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting manager in conducting analyses is also within your scope. Prepare/contribute to the monthly management report for our clients. Working side-by-side with both engineering and facilities departments in handling our operational procedures. Collaborative mind-set 3. Remote Monitoring System: Remotely monitor the mail and voice alarms for critical systems. Monitor the Iconic alarms/faults for remote locations. Escalate potential alarms/faults to the stakeholders as per the SLA. Record the alarms/faults on shift basis. Compile the alarms/faults record and share it to the stakeholders on monthly basis. 4. Work Permits: Prepare and share the weekday/weekend work report as per the SLA timelines. Record the permit status communication. Prepare and share the weekday/weekend end of work report as per the SLA timelines. Compile all weekday and weekends report on monthly basis and share it to the stakeholders. 5. Reports: Prepare duty logs and sharing it to internal team at end of shift. Prepare histogram and share it to internal team and clients on weekly basis. Prepare daily reports on Iconic alarms/faults and share it to stakeholders on daily basis. Prepare weekly incident report and share it managers on weekly basis. Prepare monthly management reports and share it to stakeholders on monthly basis. Prepare adhoc reports and share it to the stakeholder. Putting best practices in place, Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you To apply, you need to be: Knowledge for using technology tools in delivering day-to-day tasks. Excellent Organization, Time Management & prioritizing skills. Good communicator. Fluent spoken and written English language. Can communicate with colleagues, clients and vendors. Collaborative mind set: We believe that collaboration plays a central role in achieving success, demonstrate flexibility in working with a team, you must possess a customer centric focus and superior organizational skills to manage daily activities effectively.

Role & responsibilities 1) Understanding Customer Requirements. 2) Communicate effectively with customers to gather detailed technical requirements. 3) Solution Recommendation: 4) Suggest suitable instruments or systems that meet the customer's application needs and confirm their suitability. 5) Quotation Preparation. 6) Generate accurate techno-commercial quotations using our ERP system. 7) Techno-Commercial Discussions. 8) Conduct discussions to clarify technical doubts and handle commercial negotiations for finalizing orders. This role is more technical in nature, requiring strong problem-solving and communication skills. Preferred candidate profile Experienced Candidates with experience in the field of industrial instrumentation, automation, or process control systems will be preferred. Freshers with strong technical aptitude and interest in business development are also welcome to apply.

The role involves chip level troubleshooting and circuit tracing in laptop and desktop motherboards, as well as troubleshooting and final testing of electronics and measuring instruments. You will be responsible for preparing troubleshoot guides for laptop and desktop motherboards using schematics, repairing motherboards at L2 and L3 levels, and performing chip level repairing for notebook motherboards for AMC. Additionally, you will be expected to conduct BGA chip repairing and replacement, identify, analyze, and troubleshoot issues, as well as perform signal tracing and schematic reading. Advanced rework skills for PTH and SMD components according to IPC7711 STD will be required, along with component identification and handling, signal tracing using an oscilloscope, problem identification and analysis of motherboards, and debugging. Knowledge of IPC 7721-Repair is preferable. You must possess chip level experience in laptops and desktop hardware, as well as good knowledge of laptops and computer hardware. The ability to troubleshoot desktop and laptop problems, repair faulty laptop parts, and demonstrate good social and communication skills with broad technical knowledge is essential. Strong analytical skills, time management, organization, a pragmatic attitude, proactiveness, initiative, a high sense of responsibility and dedication, stress management capabilities, and the ability to work in a constant state of alertness and safe manner are required. You should also be proficient in using various manual and power tools, have a proven track record of meeting timelines, stay updated with the latest advancements in hardware and software, organize and prioritize tasks, and be a self-starter with attention to detail and accuracy. Collaboration skills, the ability to work well both independently and in a team, are key for success in this role. Minimum qualifications include a Bachelor's degree in computer science, information technology, or a related field, with CompTIA A+ accreditation preferred. A minimum of 3 years of experience as a computer technician or in a similar role is required. The location for this position will be at Jigani, Bengaluru, Karnataka. This is a full-time, permanent position that requires in-person work.,

As a Human Resource professional at our organization based in Meerut, you will be responsible for various key functions related to HR management. With 1-2 years of experience in Human Resources and holding an MBA degree, you will have the opportunity to contribute to our team. Your primary responsibilities will include planning and managing the recruitment and selection of staff, conducting new employee orientation, identifying and managing training and development needs, developing and implementing HR policies and procedures, administering compensation and benefits, implementing performance management systems, handling employee complaints and grievances, administering employee discipline processes, reviewing and updating employee rules and regulations, maintaining HR information systems, coordinating employee safety, welfare, and wellness, and more. The ideal candidate for this role will possess a degree in human resources management, business administration, or equivalent, along with generalist HR experience. Knowledge of HR management principles and practices is essential for success in this position. Key competencies required for this role include strong organizing and planning skills, problem analysis and problem-solving abilities, judgment skills, excellent communication skills, must have presentation skills, and integrity. If you are a dedicated and experienced HR professional looking to take on a challenging role in a dynamic work environment, we encourage you to apply. Salary is negotiable for the right candidate.,

This role is a global position that supports the Internal Controls and SOX Compliance Sr. Director in scoping, designing, and supporting IT related controls. You will play a key role in Herbalife's integrated internal control environment. You must possess a strong understanding of scoping and designing controls, including knowledge of COBIT, COSO, and NIST frameworks. Effective communication and collaboration skills with stakeholders across the business are essential. Your responsibilities include assisting in the annual enterprise IT risk assessment, documenting IT SOX narratives, designing IT application controls, supporting the SOX testing plan, evaluating deficiencies, and identifying compensating controls. You will work with control owners to improve processes, address internal control issues, and identify opportunities for control optimization. Providing advice on internal controls, including SOX and cybersecurity, is also part of your role. Required skills include a solid grasp of SOX testing methodologies, risk assessment practices, Oracle experience, and knowledge of COBIT, COSO, and NIST frameworks. You should be able to work effectively in cross-functional teams, analyze problems, communicate effectively, and prioritize tasks with minimal supervision. Proficiency in Excel, Word, PowerPoint, and Visio is necessary. Experience in SOX, internal or external audit, project management, and analysis is required, preferably in a Big 4 Accounting or publicly traded company setting. A Bachelor's Degree in Information Systems, Accounting, Finance, or equivalent, along with a CISA certification, is necessary for this role.,

As an Instrumentation Maintenance Technician, you will be responsible for the day-to-day maintenance and operation of instrumentation systems with the support of engineers. Your role will require strong analytical skills and a systematic approach to problem-solving. You will analyze issues and implement corrective actions to address frequent breakdowns in plant equipment. In this position, you will have exposure to handling MSGL equipment, RVD, ANF, and pumps with mechanical seals. It is essential to have knowledge of Quality Management Systems (QMS) and ISO systems to ensure compliance and efficiency in your maintenance tasks. Your responsibilities will include strategic planning, operational execution, financial management, and leading a team of professionals. Collaboration and effective communication with cross-functional teams will be crucial for success in this role. To qualify for this position, you should have a relevant educational qualification in instrumentation maintenance or a related field. Additionally, prior work experience in a similar role within the industry is preferred. The ideal candidate will demonstrate competencies in handling instrumentation systems, problem analysis, corrective action implementation, and familiarity with quality and safety standards. Your ability to work in a team and navigate complex interactions will be essential for achieving operational excellence.,

The ideal candidate should possess knowledge of the subject with a strong focus on accuracy and attention to detail. Proficiency in Tally is essential for this role, along with problem analysis and problem-solving skills. Active learning abilities will also be beneficial for staying updated in the field. Candidates with a B.COM qualification are preferred for this position. Roles & Responsibilities: - Demonstrating good communication skills - Handling entries efficiently - Reconciling bank statements This is a full-time, permanent position requiring the candidate to work in Ludhiana, Punjab. The work location is in person. Education: Bachelor's degree is required. Experience: Prior experience of 1 year in accounting is preferred.,

Role Purpose H. Sc / Graduate freshers with good communication.US healthcare Exp will be an advantage.Knowledge of basic computer operations.Willingness to work in the late evening and night shifts.Courteous with strong customer service orientation.Good listening and speaking skills.Typing speed 30/90% Mandatory Skills: Member Enrollment(Payer).

About the role: Are you passionate about helping others and thrive in a fast-paced environment? As a Frontline Support Engineer at Eptura, you'll be the superhero our clients need, providing exceptional support through phone, email, and in-app communication channels. You'll become a master of our software and a guru of our clients' needs, ensuring every support request is resolved with care and expertise. This role is perfect for someone with exceptional people skills, a love for problem-solving, and a desire to make a real impact. Role Overview: Passionate Support : Be the enthusiastic voice of Eptura, delivering best-in-class global customer support. Technical Expertise : Provide top-notch technical support through chat, phone, and emails, triaging and escalating support tickets with professionalism. Problem-Solver : Perform problem analysis and isolate issues with minimal oversight, crafting creative solutions and workarounds. Multitasker : Juggle a heavy workload of chat, email, and phone contacts, always prioritizing client satisfaction. Knowledge Guru : Become a subject matter expert in our products and services, communicating solutions positively to customers. Quality Champion : Adhere to quality guidelines around case notes, communication, and timeliness, ensuring every interaction is top-notch. Bug Buster : Identify and submit software bugs and new feature requests, collaborating with the engineering team to improve our offerings. Team Player : Work closely with Tier 2 Technical Support Representatives, enforcing incident management procedures and verifying hotfixes. Meeting Maven : Participate in weekly department meetings and internal discussions, sharing insights and feedback. Documentation Pro : Create valuable end-user and internal knowledge base documentation to support our clients and team members. Technical Skillset Requirement: 1 year experience supporting SaaS software. Hands-on experience on SQL Server is desired. Hands-on experience of cloud environment is desired. Basic knowledge of SSO is desired. Basic knowledge of APIs troubleshooting is desired. What will make you successful: Outstanding Customer Service Skills : A genuine passion for helping others and delivering exceptional service. Excellent Communication : Stellar verbal and written communication skills with both technical and non-technical individuals. Relationship Builder : Ability to establish and maintain strong working relationships with internal, partner, and customer personnel. Technical Prowess : Strong technical background with problem-solving skills, troubleshooting ability, and attention to detail. Tech Savvy : Proficiency in using personal computers and related software applications. Continuous Learner : Eager to take on new challenges and continually learn about applications and technology. Self-Motivated : Ability to manage time effectively and stay organized. Process Knowledge : Understanding of the software development lifecycle and end-user support processes. Experience : 1+ years of experience in client support is desired.

Required Skills & Qualifications: 7+ experience with Oracle Fusion Applications, specifically in the procure to Pay domain Strong understanding of purchasing workflows, supplier management, and account payable processes Experience configure payment templates and cash management system Knowledge of international payment methods and banking specifications Familiarity with tax regulations and withholding requirements Experience with subledger accounting processes and period close procedures Proficiency in BI reporting tools for financial analytics Excellent problem-solving and technical implementation skills Strong communication abilities to collaborate with cross-functional teams Requirements: 7+ experience of Oracle inventory management modules Understanding of receiving and recipient accounting processes Experience with organization and location configuration in Oracle Familiarity with month-end and quarter-end procedure Strong problem analysis and prioritization skills Experience with ticketing system and incident management Excellent communication and documentation skills Ability to work effectively under pressure during critical business periods Qualifications: Experience with Oracle ERP systems Background in technical support or service desk environments Understanding of inventory management concepts Customer service orientation Strong analytics and troubleshooting skill Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication

What this job involves: General Purpose Will be responsible for connecting with the business and understanding their concern, have it documented and follow up on any open points to closure. Following up on Critical FCRs, women employee concerns, poor feedback from application and have it addressed and documented. Preparing and maintaining reports and sharing with leads from time to time. Connect with business leads and maintain good rapport. Preparing presentations and conducting training sessions for the ops team. Job type : Full time Reporting Manager : CRM Lead No of staff managed : CRMs Bay Connects: Preparing schedules for the week Periodic Bay connects with deals Preparing MOM with Ops team and publishing it with the businesses Meeting Valley Clients on regular basis Connecting with Leads: Identifying the business leaders (SDL, Sr Managers & Community Leads) Meeting with business heads Bay connects schedule planning along with the business leads Sharing the discussion points with the leads post meeting MOM of the session: Update key MOM points and share with the projects Discussion with the Ops team about the MOM points Tracking and following up on the open MOM points and ensure closing it within the stipulated timelines FCR review and Issue escalations closure: Ensuring the FCRs are resolved appropriately by the team and closed within TAT Involving in cases related to female employee safety issues Helping Ops team in resolving FCRs and transport issues Review FCR closure responses Meeting employees / Managers / HR to resolve issues if needed Accident / Incident report handling: Analysing the incidents and ensuring safety of employees on any incident (case to case) Helping the operations team in drafting the incident reports Approval of incident report before uploading in the tool Detailed updates to be shared with the businesses and the HR group on any major incidents BCP Information cascade: Mailers to business on transport updates in case of any disruption Periodic OTA/OTD report to be shared with the Transport Zonal Leads Soft skills training: Maintaining a calendar for monthly Saturday training sessions Conducting trainings for Ops team on Soft Skills, Email & Telephone etiquettes, behavioral skills, etc. Sounds like you to apply you need to have: Education and Experience Qualification : Batchelors Degree Industry Experience: Service Industry / Client facing / Customer Service Overall Experience: 4 or more years of Client facing related experience such as Customer Service or Front office executive. Experience with standard data entry systems, excellent computer skills including proficiency in MS Excel 2010, Word and Outlook, standard analytic and reporting systems with some exposure to programming languages like SQL and tools like Excel etc. Technical Skills : 4 or more years of experience in related service industry; employee logistics and transport management preferred. Key Competencies Good technical writing, documentation, and communication skills. Self-motivated, positive attitude and a team player. Strong organizational skills and the ability to deal with large volumes of data. Effectively prioritize and manage time and workload to meet timelines. Working and conceptual knowledge of databases is a plus. Experience in accessing and executing end user reports and dashboards from any reporting tool is a plus. Problem analysis Client service orientation Adaptability Teamwork Presentation skills Computer Knowledge Good knowledge of employee logistics. Innovative approach at work Quick learning ability & Positive thinking Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great outcomes.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders Timely communication to stakeholders for the incidents nearing closure SLA Prepare and share open incident status to stakeholders n monthly basis 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool Receiving and logging complaints containing complete details of the requests. Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Keep tabs on feedback and communicate with the requestor to ensure the closure of the task Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls Assisting manager in conducting analyses is also within your scope. Prepare/contribute to the monthly management report for our clients. Working side-by-side with both engineering and facilities departments in handling our operational procedures. Collaborative mind-set 3. Remote Monitoring System: Remotely monitor the mail and voice alarms for critical systems Monitor the Iconics alarms/faults for remote locations Escalate potential alarms/faults to the stakeholders as per the SLA Record the alarms/faults on shift basis Compile the alarms/faults record and share it to the stakeholders on monthly basis 4. Work Permits: Prepare and share the weekday/weekend work report as per the SLA timelines Record the permit status communication Prepare and share the weekday/weekend end of work report as per the SLA timelines Compile all weekday and weekends report on monthly basis and share it to the stakeholders 5. Reports: Prepare duty logs and sharing it to internal team at end of shift Prepare histogram and share it to internal team and clients on weekly basis Prepare daily reports on Iconics alarms/faults and share it to stakeholders on daily basis Prepare weekly incident report and share it managers on weekly basis Prepare monthly management reports and share it to stakeholders on monthly basis Prepare adhoc reports and share it to the stakeholder. Putting best practices in place, Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you To apply, you need to be: Technical hands Knowledge and penchant for using technology tools in delivering day-to-day tasks Excellent Organization, Time Management & prioritizing skills Attention to detail Good communicator: Do you have a fluent of spoken and written English language Can you communicate your colleagues, clients and vendors If you said yes to these, bring your ambition and explore our world of possibility. Collaborative mind set: We believe that collaboration plays a central role in achieving success, Demonstrate flexibility in working with a team, you must possess a customer-centric focus and superior organizational skills to manage daily activities effectively

KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to theannual/monthly targets established for the area and branches under his/her responsibility toprovide guidance and solutions to his/her team as required Supports Loan Officers- in his/her area in their duties of client visits, risk assessment andrecovery strategies Efficient staffing by timely recruitment & training Supports Relationship Officers- in his/her area in their duties of client visits, risk assessment andrecovery strategies Should be ready to travel extensively across the cluster of control for business requirementsCustomer (Both Internal & External) Ensure that customers are aware of the Product and services properly Ensure that customers are explained about the Terms & Conditions of Product Focus on lower TAT as per laid down standards Internal Process Monitor health of portfolio Ensure compliance with lending guidelines, quality framework and audit requirements; ensurespeedy resolution of any audit observations and take necessary steps to prevent recurrence auditand other regulations Ensure, supervise the correct implementation of the credit procedures including all therespective toolsInnovation & Learning Ensure goal-setting, mid-year review and annual appraisal process within specified timelines forself and reportees Evaluate the staff competences in terms of promotion, business assessment and credit riskassessment capacity and propose solutions for improvement Expected to be updated with all new improvement & innovations happening in the market andcompetitors Should be updated with the latest trends in civic and local laws of the territory operations Location - Agra,Aligarh,Bareilly,Fatehabad,Kurukshetra,Mathura,Meerut,Muzaffarnagar,Palin,Rampur