1545 Probing Jobs - Page 4

Experience : 8-10 years Required skills: Service contracts, LWS, Salesforce  About the Role: The CoE team is growing and looking for a business-minded Solutions Engineer/Application Designer/Salesforce Developer who can act as a Design/Dev lead for complex Salesforce.com implementations in the Contact Center Space. The successful candidate will work closely with business partners and other IT teams to design, develop, and implement Enterprise scale and integrated Salesforce.com solutions. The Role also requires person to come with some foundational AWS skills Responsibilities: · Depending on the candidates experience and skill level: Lead or contribute to the design and development of Contact Center solutions, following internal guidelines and standard processes · Provide thought leadership and recommendations for how all aspects of the Salesforce platform can advance Sun Life’s digital transformation and Client first strategy · Work closely with internal business partners as a functional consultant. Develop and demonstrate PoC and prototype designs while developing a deep understanding of the business opportunity in order to come up with innovative solutions Qualifications: · University degree in Computer Science or equivalent · 8+ years of enterprise application design/development experience, including 5+ years in Salesforce.com. · Foundational understanding of AWS service – AWS Connect, Lambda , S3. · Deep experience working with many aspects of the Salesforce platform, including Sales Cloud, Service Cloud . · Proficiency in all aspects of Salesforce.com development environment including Apex, Visual Force, Lightning Components, data migration tools, and web services · Software development fundamentals such as knowledge of data structures, object oriented programming, relational database design, and design patterns · Design and development experience using Agile project methodology · Experience with web development technologies like Java, .NET, CSS, JavaScript, HTML, XML, HTML5 Frameworks (Node JS, Bootstrap, Angular etc) · Experience with development, code management and deployment tools considered an asset (GitHub, Bit Bucket, JIRA, Jenkins, Force.com Migration Tool, ANT Scripting, etc.) · Certified Salesforce.com Developer or other certifications an asset Preferred skills: · Prior experience of working in Contact Center Space . · Passion, Creativity and Collaboration · Self driven and motivated to get results · Proven ability to perform design, development, unit testing, implementation and documentation as it relates to Salesforce.com applications · Ability to give expert advice and articulate complex ideas and solutions using a variety of media and tools to senior technical and business stakeholders and executives · Strong communication skills (written and verbal) to express ideas, thoughts and questions so that it can be understood by various audiences and meets the customers' needs · Adept at working collaboratively as part of a cross functional team to deliver solutions · Adept at working effectively on multi-site teams including offshore teams in India · Strong analysis and problem-solving skills to break down high-level business requirements into more detail by questioning and probing for clarification · Good leadership, planning and consulting skills (business and technical) · A strong appreciation of the quickly evolving digital technology landscape and its applicability to businesses and their clients

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Proactively identify diverse talent using sourcing strategies and tools including Naukri, LinkedIn & other hiring Channels Manage recruiting searches: Conduct intake meetings with hiring managers Source passive candidates Review resumes and conduct phone screens Submit candidates to hiring managers with concise screening notes Liaise with other Human Resources staff including business partners, operations Negotiate offers Investigate ways to reach the best talent in more diverse populations Strong reporting skill & publish daily hiring status to Hiring Managers Exceptionally good Stakeholder Management Maintain Cost Per Hire Flexible to support extended ours due to business requirement Candidate Requirements: Demonstrable experience in creatively sourcing candidates and reviewing direct applicants identifying qualifications quickly Strong interviewing skills using creative probing questions to seek out qualifications and culture add Ability to communicate directly, effectively, and frequently, over the phone, in person, and in writing, with strong follow-up skills. Ability to work independently and raise issues as necessary Generate ideas to improve recruiting processes and explore more creative ways to find the right talent Experience with recruiting systems and software – experience with Smart Recruiters is a plus. 1-2 years experience in Recruitment - (F&A hiring) Qualifications Graduate

Greeting from Infosys BPM Ltd, Looking for only immediate joiner We are hiring for Geographical information system (GIS) skills. Please walk-in for interview on 15th Sep 2025 at Hyderabad location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-224524 Interview details Interview Date: 15th Sep 2025 Interview Time: 10 AM till 1 PM Interview Venue: Hyderabad : Infosys STP Infosys STP , B3, Basement Lecture Hall, Madhava Reddy colony, Near Wipro Circle Gachibowli Hyderabad 500032 Please find below Job Description for your reference: Work from Office*** Job description : Job profile requirement for GIS 1+ Years of experience on paper with all documents (GIS experience will be an additional advantage). Proficient with basic computer knowledge Excellent website research & navigation skills Should be good in reading/understanding/interpretation of the content Candidate should be flexible to work in 24*7 environments, comfortable to work in night shifts (Rotational) Excellent verbal, written communication, interpretation and active listening skills Should have good command over English Grammar and Fluency in English Managing outbound calls in a timely manner following the scripts when handling different subjects/scenarios Ability to quickly and efficiently assimilate process knowledge Effective probing & analysing skills and capable of doing a multi-tasking of voice & data entry Work will be from office only ( No WFH) REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfTDVOQjdGNmkxNDNFZTUwZDMlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q= STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.

This job is provided by apna.co Sr. Sales Executive JD Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

This job is provided by apna.co Sr. Sales Executive JD Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

Job Description When you mentor and advise multiple technical teams and move financial technologies forward, it’s a big challenge with big impact. You were made for this. As a Lead Software Engineer at JPMorgan Chase within the Corporate Sector - Compliance Technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification in software engineering concepts and 5+ years applied experience. In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise Expertise in Java, Spring Core, Spring Boot, REST APIs, JPA, GraphQL, and REACT. Proficiency in Object-Oriented Design (OOD) and Test Driven Development (TTD), with hands-on experience in test automation frameworks like Junit, Mockito, and Cucumber. Experience in building cloud-native web applications. Strong understanding of security standards such as OAuth, TLS, and Kerberos. Knowledge of Domain Driven Design, microservices patterns, and modern architectures. Familiarity with log/metric collection and monitoring technologies like ELK stack, Prometheus, Grafana, AppDynamics, and Splunk. Exposure to NoSQL databases such as Cassandra. Experience with event-driven processing using Kafka. Hands-on experience with building CI/CD pipelines using Git, Maven, Jenkins, SonarQube, and Fortify. Preferred Qualifications, Capabilities, And Skills Expertise in Cloud Foundry is a plus. JavaScript and HTML experience is beneficial. Agile software development experience adhering to a product operating model. ABOUT US

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking Global Banking Platform, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 5+ years applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Solid understanding of application security. Especially around authentication and authorization. Hands on experience in building and consuming RESTful api using Java AWS development EAC, terraform, cloud design patterns, distributed Streaming (Kafka), S3 and PostgreSQL. Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Preferred Qualifications, Capabilities, And Skills Practical cloud native experience ABOUT US

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose* To deliver exceptional volume and revenue performance by acquiring and engaging with DBS* Treasures clients having an AUM = > INR 20 Million through “need-based approach”r; and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.* To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product teamKey Accountabilities* Acquire and upgrade quality Treasures clients in the branch location areas* Engage with existing customers to deepen the wallet share through retention and growth of AUM.* Accountable for achieving monthly & annual volume and revenue objective, as agreed.* Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth* Ensure proper implementation & execution of product strategies through effective relationship management.* Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions* Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.* Drive and deliver exemplary customer service in the local market and uphold DBS service standards.* Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.* Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.Job Duties & responsibilities* Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and nurturing the client having AUM = > INR 10 M* Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.* Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.* Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.* Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements.* Keep attuned to the current economic and financial markets to be current and proficient to ensure effective engagement with the elite segment of Treasures customers.* Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team work* Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.* Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.* To exercise appropriate due diligence while on-boarding and engaging with clients.* Establish DBS as a primary banker for clients and as a prominent wealth management provider in India.* Organize exclusive lifestyle, sports , music and such other elite engagement events and activities for prospect generation , entrench existing relationship and reinforce the DBS brand in the Private Wealth management spaceRequirements* Minimum 10 years of experience in HNI Sales / Wealth Management / Private Banking segment.* Sound understanding of financial planning and wealth management products in India* In-depth knowledge of local market and competition.* AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantageEducation / Preferred Qualifications* Graduate / Post Graduate with MBA in relevant fieldCore Competencies* Effective probing and listening skills.* Strong Relationship Management and influencing skills* Self-driven and ambitious.* Good written and verbal communication skills* Results-orientated & the ability to deliver results under pressure* Understanding of competitive positioning* Strong service orientation, customer-centric behavior.* Focused on developing image and good will of the brand* Creative, inquisitive mind with problem solving abilities.* Ability to deliver results within tight timelines.* Attention to details, analyzing abilities.Technical Competencies* Understanding of HNI Sales/ wealth management product suite, platforms and operational procedures* Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general.* Understanding of KYC requirements & Anti-money Laundering Policies.* Knowledge of financial markets and products to assist in meaningful engagement with clients.Work Relationship* Management of clients and prospects for acquisition and deepening of wallet share.* Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.* Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients.Mandatory Training* GCAP (Group Customer Acceptance Policy)* BCAP (Business Customer Acceptance Policy)* AML (Anti Money Laundering) and KYC Guidelines* PIP (Personal Investment Policy)* ORM (Operational Risk Management)* Information Security PolicyDBS India - Culture & Behaviors* Performance through Value Based Propositions* Ensure customer focus by delighting customers & reduce complaints* Build pride and passion to protect, maintain and enhance DBS’ image and reputation* Enhance knowledge base, build skill sets & develop competencies* Execute at speed while maintaining error free operations* Maintain the highest standards of honesty and integrity

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose* To deliver exceptional volume and revenue performance by acquiring and engaging with DBS* Treasures clients having an AUM = > INR 20 Million through “need-based approach”r; and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.* To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product teamKey Accountabilities* Acquire and upgrade quality Treasures clients in the branch location areas* Engage with existing customers to deepen the wallet share through retention and growth of AUM.* Accountable for achieving monthly & annual volume and revenue objective, as agreed.* Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth* Ensure proper implementation & execution of product strategies through effective relationship management.* Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions* Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.* Drive and deliver exemplary customer service in the local market and uphold DBS service standards.* Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.* Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.Job Duties & responsibilities* Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and nurturing the client having AUM = > INR 10 M* Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.* Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.* Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.* Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements.* Keep attuned to the current economic and financial markets to be current and proficient to ensure effective engagement with the elite segment of Treasures customers.* Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team work* Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.* Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.* To exercise appropriate due diligence while on-boarding and engaging with clients.* Establish DBS as a primary banker for clients and as a prominent wealth management provider in India.* Organize exclusive lifestyle, sports , music and such other elite engagement events and activities for prospect generation , entrench existing relationship and reinforce the DBS brand in the Private Wealth management spaceRequirements* Sound understanding of financial planning and wealth management products in India* In-depth knowledge of local market and competition.* AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantageEducation / Preferred Qualifications* Graduate / Post Graduate with MBA in relevant fieldCore Competencies* Effective probing and listening skills.* Strong Relationship Management and influencing skills* Self-driven and ambitious.* Good written and verbal communication skills* Results-orientated & the ability to deliver results under pressure* Understanding of competitive positioning* Strong service orientation, customer-centric behavior.* Focused on developing image and good will of the brand* Creative, inquisitive mind with problem solving abilities.* Ability to deliver results within tight timelines.* Attention to details, analyzing abilities.Technical Competencies* Understanding of HNI Sales/ wealth management product suite, platforms and operational procedures* Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general.* Understanding of KYC requirements & Anti-money Laundering Policies.* Knowledge of financial markets and products to assist in meaningful engagement with clients.Work Relationship* Management of clients and prospects for acquisition and deepening of wallet share.* Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.* Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients.Mandatory Training* GCAP (Group Customer Acceptance Policy)* BCAP (Business Customer Acceptance Policy)* AML (Anti Money Laundering) and KYC Guidelines* PIP (Personal Investment Policy)* ORM (Operational Risk Management)* Information Security PolicyDBS India - Culture & Behaviors* Performance through Value Based Propositions* Ensure customer focus by delighting customers & reduce complaints* Build pride and passion to protect, maintain and enhance DBS’ image and reputation* Enhance knowledge base, build skill sets & develop competencies* Execute at speed while maintaining error free operations* Maintain the highest standards of honesty and integrity

The Service and Incident Management Manager will lead the Ameriprise Incident Management Team with Critical/Major incident management being the primary responsibility. This resource will be working with multiple teams across business and technologies to manage incidents and run bridges with the primary objective of reducing MTRS of incidents. Provide operational leadership and direction to technology operations team(s) including employees, contract personal and strategic vendor partners. Accountable for the availability and performance of applications and services and the seamless business consumption of them. Own production support, front-line management of incidents, small enhancements, and proactive/preventative testing and analysis (to include solution ideation, recommendation and implementation). Serve as escalation point and operational expert for issues, needs and operational requirements. Key Responsibilities Responsibilities Act with decisive confidence and exercise influence over a wide range of individuals at all levels of business and technical leadership Ensure incidents are fully documented both during and after the incident, including gathering and recording the full incident timeline of events Collaborate with multiple teams across business and technology to ensure processes are in compliance with guidelines Produce documents that outline incident protocols such as how to handle cybersecurity threats Production Support Prioritize incidents according to their urgency and impact to the business and escalate (technical and/or hierarchical) as needed Engage team, partners and stakeholders appropriately to ensure full collaboration, multiple viewpoints and full transparency Maintain a professional demeanor and attitude while being assertive when leading an incident investigation Apply technical acumen to ask the right questions, collect the responses, set actions based on information, and to follow-up with probing questions if the response does not fit the situation Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation success Ensure operational readiness thru effective handoff of technologies and services into production Develop and/or oversee development of configurations, monitoring procedures and break/fix documentation Collaborate on system health evaluations to address performance issues and establish action plans Drive proliferation of existing technology investments and capabilities to enable business efficiencies Escalation point with vendors or users on current product capabilities and enhancement requests Escalation contact for assigned incident & problem workgroups. Monitor and perform routine performance/service-level audits to ensure optimal utilization. Accountable for scheduled and unscheduled operational maintenance tasks. Ensure escalation processes in place and utilized. Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment. Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets. Liaise with technology teams to develop corrective action or workarounds to resolve incidents Leadership Provide oversight and leadership to technology operations team Delegate and prioritize work to ensure effective execution of team/function deliverables Ensure knowledge transfer and cross-training of team to effectively support the business Develop and maintain a high-performing team through effective hiring, vendor partner management, coaching and performance management Develop, manage and champion policies and standards. Operational Requirements Provide insight into operational requirements / needs and funding conversations. Participate in the annual budget and project planning process. Review and approve vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend. Work with finance and business management teams to manage overall operational finance plan for voice & contact center technologies. Manage all business as usual changes work requests thru Service Catalog, critique volumes and trends on an ongoing basis. Respond to escalations and SLA misses Maintain Online knowledge cases for both users and technical support personal Vendor & Service Level Management Primary day-to-day liaison with suppliers and vendors for assigned portfolio(s) of applications/services. Required Qualifications Bachelor's degree in Computer Science or similar field; or equivalent work experience. 10 to 18 years of relevant experience required. Understanding of ITIL - Change, Incident, Problem, Knowledge Management Strong analytic skills including ability to identify patterns and potential issues Situation management and decision-making skills Exceptional written and verbal communication skills. Ability to multi-task and remain calm in critical situations Detail oriented Preferred Qualifications Certifications preferred: ITIL Foundation Certification Previous experience in a Critical/Major Incident Management role Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence Experience with event correlation and interpretation, utilizing various monitoring tools (Dynatrace, SumoLogic) Solid understanding of business functional areas, systems, and capabilities Solid understanding of basic infrastructure design and operation Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.). About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Process Associate – Customer Care Role & Responsibilities: Handle multiple chats at the same time (3+ Active Chats simultaneously) Respond to the customer queries & issues in timely manner Provide solution to the customer basis the available help articles and within the policies Replicate customers issue and report necessary bugs/suggestions/ideas Provide excellent services to the customers Work closely with internal departments to provide the required information/support to the customer Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Maintain a deep understanding of client process and policies Upskill to enhance the knowledge time to time and offer support Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business Qualifications we seek in you Minimum qualifications o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma) o Freshers are eligible o Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.) o Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques o Preferred pre-requisites: § Effective probing skills and analyzing / understanding skills § Analytical skills with customer centric approach § Excellent proficiency with written English and with neutral English accent § You should be able to work on a flexible schedule (including weekend shift) § Typing speed 40-45 words per minute + 80%+ accuracy Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hanamkonda Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Sep 5, 2025, 8:03:09 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking - CAMP team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Advanced experience in Java, Spring, Spring Boot, REST services, TDD, BDD, React and Kubernetes Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred Qualifications, Capabilities, And Skills Proficient in Cloud and Container based development (AWS, Kubernetes, Docker) is a plus Knowledge of Performance Engineering and Chaos Engineering

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having an AUM => INR 20 Million through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Key Accountabilities Acquire and upgrade quality Treasures clients in the branch location areas Engage with existing customers to deepen the wallet share through retention and growth of AUM Accountable for achieving monthly & annual volume and revenue objective, as agreed Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage Drive and deliver exemplary customer service in the local market and uphold DBS service standards Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc Job Duties & Responsibilities Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and nurturing the client having AUM => INR 10 M Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements Keep attuned to the current economic and financial markets to be current and proficient to ensure effective engagement with the elite segment of Treasures customers Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team work Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews To exercise appropriate due diligence while on-boarding and engaging with clients Establish DBS as a primary banker for clients and as a prominent wealth management provider in India Organize exclusive lifestyle, sports , music and such other elite engagement events and activities for prospect generation , entrench existing relationship and reinforce the DBS brand in the Private Wealth management space Requirements Sound understanding of financial planning and wealth management products in India In-depth knowledge of local market and competition AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualifications Graduate / Post Graduate with MBA in relevant field Core Competencies Effective probing and listening skills Strong Relationship Management and influencing skills Self-driven and ambitious Good written and verbal communication skills Results-orientated & the ability to deliver results under pressure Understanding of competitive positioning Strong service orientation, customer-centric behavior Focused on developing image and good will of the brand Creative, inquisitive mind with problem solving abilities Ability to deliver results within tight timelines Attention to details, analyzing abilities Technical Competencies Understanding of HNI Sales/ wealth management product suite, platforms and operational procedures Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general Understanding of KYC requirements & Anti-money Laundering Policies Knowledge of financial markets and products to assist in meaningful engagement with clients Work Relationship Management of clients and prospects for acquisition and deepening of wallet share Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients Mandatory Training GCAP (Group Customer Acceptance Policy) BCAP (Business Customer Acceptance Policy) AML (Anti Money Laundering) and KYC Guidelines PIP (Personal Investment Policy) ORM (Operational Risk Management) Information Security Policy DBS India - Culture & Behaviors Performance through Value Based Propositions Ensure customer focus by delighting customers & reduce complaints Build pride and passion to protect, maintain and enhance DBS’ image and reputation Enhance knowledge base, build skill sets & develop competencies Execute at speed while maintaining error free operations Maintain the highest standards of honesty and integrity Primary Location India-Haryana-Gurgaon Job Relationship Management Schedule Regular Job Type Full-time Job Posting Sep 4, 2025, 7:30:00 PM

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having an AUM => INR 20 Million through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Key Accountabilities Acquire and upgrade quality Treasures clients in the branch location areas Engage with existing customers to deepen the wallet share through retention and growth of AUM Accountable for achieving monthly & annual volume and revenue objective, as agreed Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage Drive and deliver exemplary customer service in the local market and uphold DBS service standards Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc Job Duties & Responsibilities Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and nurturing the client having AUM => INR 10 M Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements Keep attuned to the current economic and financial markets to be current and proficient to ensure effective engagement with the elite segment of Treasures customers Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team work Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews To exercise appropriate due diligence while on-boarding and engaging with clients Establish DBS as a primary banker for clients and as a prominent wealth management provider in India Organize exclusive lifestyle, sports , music and such other elite engagement events and activities for prospect generation , entrench existing relationship and reinforce the DBS brand in the Private Wealth management space Requirements Minimum 10 years of experience in HNI Sales / Wealth Management / Private Banking segment Sound understanding of financial planning and wealth management products in India In-depth knowledge of local market and competition AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualifications Graduate / Post Graduate with MBA in relevant field Core Competencies Effective probing and listening skills Strong Relationship Management and influencing skills Self-driven and ambitious Good written and verbal communication skills Results-orientated & the ability to deliver results under pressure Understanding of competitive positioning Strong service orientation, customer-centric behavior Focused on developing image and good will of the brand Creative, inquisitive mind with problem solving abilities Ability to deliver results within tight timelines Attention to details, analyzing abilities Technical Competencies Understanding of HNI Sales/ wealth management product suite, platforms and operational procedures Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general Understanding of KYC requirements & Anti-money Laundering Policies Knowledge of financial markets and products to assist in meaningful engagement with clients Work Relationship Management of clients and prospects for acquisition and deepening of wallet share Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients Mandatory Training GCAP (Group Customer Acceptance Policy) BCAP (Business Customer Acceptance Policy) AML (Anti Money Laundering) and KYC Guidelines PIP (Personal Investment Policy) ORM (Operational Risk Management) Information Security Policy DBS India - Culture & Behaviors Performance through Value Based Propositions Ensure customer focus by delighting customers & reduce complaints Build pride and passion to protect, maintain and enhance DBS’ image and reputation Enhance knowledge base, build skill sets & develop competencies Execute at speed while maintaining error free operations Maintain the highest standards of honesty and integrity Primary Location India-Haryana-Gurgaon Job Relationship Management Schedule Regular Job Type Full-time Job Posting Sep 4, 2025, 9:30:00 PM

Primary sales responsibility (Travel to central north states: UP, UK, Haryana, Punjab, Himachal Pradesh) Meeting doctors and OT staff, promotion and demand generation for the requisite product portfolio. Responsible for providing correct & effective presentation to existing & prospective customers about products & their applications. Responsible for developing positive and long-term customer relationships to increase customer satisfaction, and build brand loyalty To collect the various relevant market information and collect data on competitive product usage & submit it to the immediate Supervisor To respect and work within the systems and the values of the company. To ensure complete coverage of doctors as per the specifications and classifications are given by the Company. To implement the sales strategies in the respective territory of the Company by identifying customer needs and closing sales calls to achieve targets. To attend OTs, as and when required Key account management. Timely reporting with weekly reports and trackers for focus products. To travel to Pan India to attend training sessions, meetings and conferences. Education Qualification & Skills Education: Minimum qualification: Graduation (science or Engineering background preferred. BTech in Biotech/Biomedical Engineering)/B Pharma MBA (Marketing) will be an added advantage Required experience: 2-3 years experience in selling consumables, disposables, sterilization products, medical devices, Surgical equipment or Wound Closure Product segment Experience in Handling and Generating Sales and Referrals with Doctors and OT Staff is Mandatory. Technically Sound in Terms and Networking with Hospitals, Distributing Agents. Selling Skills like opening sales calls, probing, closing a call. Prior training in soft skills will be an added advantage. Mandatory skills: Self-motivated Good Communication Skills Core Selling Skills Good Customer Relationship Management Skills Travelling and Promoting in different cities Desired skills: Basic internet skills Exposure to healthcare business Should be willing to learn clinical aspects of company products & their applications in various surgeries Training of Products and pitching of products and its usage to the target customer will be provided in routine and as and when required, to get updated with any new products and market. Job Type: Full-time Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Ability to commute/relocate: Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Business development: 1 year (Required) Sales: 2 years (Required) Language: Hindi (Preferred) Willingness to travel: 75% (Required) Work Location: In person

The Service and Incident Management Manager will lead the Ameriprise Incident Management Team with Critical/Major incident management being the primary responsibility. This resource will be working with multiple teams across business and technologies to manage incidents and run bridges with the primary objective of reducing MTRS of incidents. Provide operational leadership and direction to technology operations team(s) including employees, contract personal and strategic vendor partners. Accountable for the availability and performance of applications and services and the seamless business consumption of them. Own production support, front-line management of incidents, small enhancements, and proactive/preventative testing and analysis (to include solution ideation, recommendation and implementation). Serve as escalation point and operational expert for issues, needs and operational requirements. Key Responsibilities Responsibilities Act with decisive confidence and exercise influence over a wide range of individuals at all levels of business and technical leadership Ensure incidents are fully documented both during and after the incident, including gathering and recording the full incident timeline of events Collaborate with multiple teams across business and technology to ensure processes are in compliance with guidelines Produce documents that outline incident protocols such as how to handle cybersecurity threats Production Support Prioritize incidents according to their urgency and impact to the business and escalate (technical and/or hierarchical) as needed Engage team, partners and stakeholders appropriately to ensure full collaboration, multiple viewpoints and full transparency Maintain a professional demeanor and attitude while being assertive when leading an incident investigation Apply technical acumen to ask the right questions, collect the responses, set actions based on information, and to follow-up with probing questions if the response does not fit the situation Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation success Ensure operational readiness thru effective handoff of technologies and services into production Develop and/or oversee development of configurations, monitoring procedures and break/fix documentation Collaborate on system health evaluations to address performance issues and establish action plans Drive proliferation of existing technology investments and capabilities to enable business efficiencies Escalation point with vendors or users on current product capabilities and enhancement requests Escalation contact for assigned incident & problem workgroups. Monitor and perform routine performance/service-level audits to ensure optimal utilization. Accountable for scheduled and unscheduled operational maintenance tasks. Ensure escalation processes in place and utilized. Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment. Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets. Liaise with technology teams to develop corrective action or workarounds to resolve incidents Leadership Provide oversight and leadership to technology operations team Delegate and prioritize work to ensure effective execution of team/function deliverables Ensure knowledge transfer and cross-training of team to effectively support the business Develop and maintain a high-performing team through effective hiring, vendor partner management, coaching and performance management Develop, manage and champion policies and standards. Operational Requirements Provide insight into operational requirements / needs and funding conversations. Participate in the annual budget and project planning process. Review and approve vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend. Work with finance and business management teams to manage overall operational finance plan for voice & contact center technologies. Manage all business as usual changes work requests thru Service Catalog, critique volumes and trends on an ongoing basis. Respond to escalations and SLA misses Maintain Online knowledge cases for both users and technical support personal Vendor & Service Level Management Primary day-to-day liaison with suppliers and vendors for assigned portfolio(s) of applications/services. Required Qualifications Bachelor's degree in Computer Science or similar field; or equivalent work experience. 10 to 18 years of relevant experience required. Understanding of ITIL - Change, Incident, Problem, Knowledge Management Strong analytic skills including ability to identify patterns and potential issues Situation management and decision-making skills Exceptional written and verbal communication skills. Ability to multi-task and remain calm in critical situations Detail oriented Preferred Qualifications Certifications preferred: ITIL Foundation Certification Previous experience in a Critical/Major Incident Management role Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence Experience with event correlation and interpretation, utilizing various monitoring tools (Dynatrace, SumoLogic) Solid understanding of business functional areas, systems, and capabilities Solid understanding of basic infrastructure design and operation Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.). About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

JR0126776 Analyst, Product – Pune, India Are you passionate about Product Management in FinTech? Do you have experience delivering digital products that delight consumers and add business value? If you have a track record of executing on product strategy and launching products to market, you apply user-center design practices to writing user requirements on new products that solve customer needs and have a robust level of alternative financial service offerings. Then it’s time to join the Western Union’s Digital Product team as a Analyst, Product. Western Union powers your pursuit. The Analyst, Product has a significant role in realizing the vision of the product strategy and ensuring that products and services are developed with the needs of our customers in mind. This role has significant relationships and responsibilities outside the local team, including working with product, design, technology, program, business, regions, marketing, compliance and legal. Role Responsibilities Hands on experience in both upstream product and service definition, and downstream product development and execution. Gather, analyze, and document project technical and non-technical requirements via user stories. Write user stories that clearly describe the desired business outcome and contain non-prescriptive – but testable - Acceptance Criteria that enables teams to define the best solution. Proven experience on owning responsibility for the overall application development lifecycle, including ensuring that project deliverables meet or exceed policies, procedures, and standards. Suggesting improvements or enhancements to processes and systems to increase customer satisfaction or improve productivity. Leading the testing of user stories along with the QA team to help meet the definition of done criteria. Proficiency in requirement gathering and decomposing epics and features into user stories. Strong understanding of data driven technical product management. Define and manage the Sprint process with the Scrum master and manage backlog. Good understanding of how mobile apps and web systems work with basic knowledge of systems design. Experience using agile scrum methodology drafting business requirements, prioritizing features, authoring user stories and acceptance criteria, and collaborating with cross-functional team members. Investigating production issues, analyzing root cause and come up with optimizations. To understand, analyze and produce data to meet various requirements based on the purpose and target audience. Conduct market research and create business cases. Manage products through the product development lifecycle ensuring that proper alignment and approvals are obtained from Legal, Compliance and Privacy. Outstanding communication, presentation, and leadership skills. Role Requirements 4+ years of professional experience with product management, specifically in Digital payments space. Excellent understanding of various payment methods like – Bank account, Cards, ACH, Retail etc. Strong knowledge of payment flows and use cases. Proficiency in understanding settlement models, banking and settlement operations. Knowledge of bank fees and various fee structures. Strong experience with Agile methodologies is required, including the Scaled Agile Framework (SAFe), Scrum, Kanban. Experience in supporting business and product teams in translating complex business needs into user stories. Experience in backlog grooming and user stories decomposition. Ability to test user stories against acceptance criteria. Strong knowledge of business process analysis and requirements analysis. Proven ability to ask probing questions to business/product/technology team members. Experience in Agile tools such as Jira, Confluence, Rally etc. Good understanding of the Product Development Lifecycle. Understanding of complex product environment and dependencies. Experience in writing database SQL/HQL queries. Advanced MSOffice skills (Word, PowerPoint, Excel). Strong communication skills with ability to interact with cross-functional roles. Mentoring, coaching, and team building skills. Strong ability to assess risk and apply risk management practices in managing technical product development initiatives. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India Specific Benefits Include Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Estimated Job Posting End Date 09-09-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Job Description Role: Tr Customer Support Officer - BPO Location: Pune/Mangalore Who are we looking for? Graduate freshers with excellent communication skills Analytical skills Technical Skills Operating the computer- Intermediate MS Office - Intermediate Avaya/Phone Operating skills – Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Typing Speed 30 WPM Process Skills Respond to customer queries via inbound/outbound calls and emails within defined SLA’s Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs. Candidate should clear the V&A and online typing tests Behavioral Skills Positive energy Positive attitude Self learner Qualification Any Graduate, Freshers can apply What’s in for you? At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation Who are we? Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. (**Edit Needed)

Job Description To identify customer needs and resolve technical issues regarding Sage’s products and services, demonstrating strong problem-solving capabilities to maximise first-time resolution, enhance customer relationships, and enable an exceptional Sage experience. Hybrid – 3 days in our Bangalore office Responsibilities Key accountabilities and decision ownership Technical support focused: Through excellent probing and a comprehensive understanding of Sage’s products and services, identifies the root cause of the customer’s software or system issues. Demonstrates strong problem-solving and troubleshooting skills, using analysis and testing techniques to solve low to moderately complex issues. Serves as a frontline technical resource for Sage customers, driving first call resolution by using available resources and tools (e.g., blueprints), as well as identifying cases that require escalation (either strategically or technically) Ensures technical expertise by staying up to date on applications and systems, as well as processes and procedures, through reading communications and attending training. Customer service essentials: Owns the customer support experience, providing exceptional assistance by solving customer issues through a variety of channels (telephone, email, chat), adhering to shift schedules, procedures, metrics and goals. Assists customers in gaining value from their products and services by promoting available features and resources and identifying additional opportunities for Sage’s solutions to address their needs. Contributes to company knowledge capital by providing feedback to improve the customer/user experience e.g., knowledge base, systems and processes. Documents customer contact, using relevant systems, in a clear, concise and understandable format, escalating unresolved issues, with pertinent information, to appropriate resources. Works collaboratively and effectively in a team, maintaining a positive attitude, offering constructive approaches to overcoming difficulties, and treating all individuals with respect. Prioritise work to balance importance from a customer perspective with operational efficiency, managing time and resources to ensure the best possible outcome for the customer and Sage. Skills and know-how: Communication: Communicates clearly and effectively (both verbal and written) in a way that the customer understands, providing clear and concise solutions to problems. Active Listening: Actively listens to each customer, remaining focused at all times to ensure attentiveness and enable a response that demonstrates an in-depth understanding of the issue at hand. Customer Focus: Demonstrates an understanding of customers’ needs, going above and beyond to meet and exceed these, in order to build strong and trusted relationships. Accountability: Takes responsibility to deliver exceptional customer support, proactively solving problems and driving the best customer outcomes. Adaptability: Has the flexibility to adapt to varying customer situations, handling change effectively with a positive approach. Technical Expertise: Demonstrates the technical knowledge on API integration and resolves API integration issues by analysing error logs, response codes, and validating requests and responses to ensure seamless data syncing between Sage Intacct and other systems. Analytical Ability: Solves problems through data analysis and critical thinking in order to reach logical conclusions and provide optimal solutions Key behaviours: Driven, likeable, curious, bold, caring and resilient.

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having an AUM => INR 20 Million through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Key Accountabilities Acquire and upgrade quality Treasures clients in the branch location areas Engage with existing customers to deepen the wallet share through retention and growth of AUM Accountable for achieving monthly & annual volume and revenue objective, as agreed Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage Drive and deliver exemplary customer service in the local market and uphold DBS service standards Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc Job Duties & Responsibilities Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and nurturing the client having AUM => INR 10 M Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements Keep attuned to the current economic and financial markets to be current and proficient to ensure effective engagement with the elite segment of Treasures customers Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team work Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews To exercise appropriate due diligence while on-boarding and engaging with clients Establish DBS as a primary banker for clients and as a prominent wealth management provider in India Organize exclusive lifestyle, sports , music and such other elite engagement events and activities for prospect generation , entrench existing relationship and reinforce the DBS brand in the Private Wealth management space Requirements Sound understanding of financial planning and wealth management products in India In-depth knowledge of local market and competition AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualifications Graduate / Post Graduate with MBA in relevant field Core Competencies Effective probing and listening skills Strong Relationship Management and influencing skills Self-driven and ambitious Good written and verbal communication skills Results-orientated & the ability to deliver results under pressure Understanding of competitive positioning Strong service orientation, customer-centric behavior Focused on developing image and good will of the brand Creative, inquisitive mind with problem solving abilities Ability to deliver results within tight timelines Attention to details, analyzing abilities Technical Competencies Understanding of HNI Sales/ wealth management product suite, platforms and operational procedures Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general Understanding of KYC requirements & Anti-money Laundering Policies Knowledge of financial markets and products to assist in meaningful engagement with clients Work Relationship Management of clients and prospects for acquisition and deepening of wallet share Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients Mandatory Training GCAP (Group Customer Acceptance Policy) BCAP (Business Customer Acceptance Policy) AML (Anti Money Laundering) and KYC Guidelines PIP (Personal Investment Policy) ORM (Operational Risk Management) Information Security Policy DBS India - Culture & Behaviors Performance through Value Based Propositions Ensure customer focus by delighting customers & reduce complaints Build pride and passion to protect, maintain and enhance DBS’ image and reputation Enhance knowledge base, build skill sets & develop competencies Execute at speed while maintaining error free operations Maintain the highest standards of honesty and integrity Primary Location India-Tamil Nadu-Chennai-DBIL Job Relationship Management Schedule Regular Job Type Full-time Job Posting Sep 3, 2025, 10:30:00 AM

Job Description Role: Tr. Customer Support Officer - BPO Location: Pune/Mangalore Who are we looking for? Graduate individuals with excellent communication skills/ Freshers - 6 months of experience in BPO Customer Service industry Analytical skills Technical Skills Operating the computer- Intermediate MS Office - Intermediate Avaya/Phone Operating skills – Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Typing Speed 30 WPM Process Skills Respond to customer queries via inbound/outbound calls and emails within defined SLA’s Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs. Candidate should clear the V&A and online typing tests Behavioral Skills Positive energy Positive attitude Self learner Qualification Any Graduate, Freshers can apply What’s in for you? At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation Who are we? Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Job Description Role: Customer Support Officer - BPO Location: Pune/Mangalore Who are we looking for? Graduate individuals with excellent communication skills and minimum 6 months-24 months of experience in BPO/ Customer Service industry Analytical skills Technical Skills Operating the computer- Intermediate MS Office - Intermediate Avaya/Phone Operating skills – Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Typing Speed 30 WPM Process Skills Respond to customer queries via inbound/outbound calls and emails within defined SLA’s Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs. Candidate should clear the V&A and online typing tests Behavioral Skills Positive energy Positive attitude Self learner Qualification Any Graduate, Freshers can apply What’s in for you? At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation Who are we? Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Roles and Responsibilities: Proactively monitors the work queues Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner Captures all required and relevant information for immediate resolution Provides second level support to all incidents, requests and identifies the root cause of incidents and problems Communicates with other teams and clients for extending support Executes changes with clear identification of risks and mitigation plans to be captured into the change record Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management Works with automation teams for effort optimization and automating routine tasks Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors before they impact a client’s service Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting Leads and manages all initial client escalation for operational issues Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items Ensures all changes are carried out with proper change approvals Plans and executes approved maintenance activities Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute to / support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level years of relevant managed services experience handling Security Infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature. What You'll Be Doing The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity. Key Roles and Responsibilities: Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational Perform necessary checks, apply monitoring tools and respond to alerts Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail Assist in analyzing, assigning, and escalating support calls Investigate third line support calls assigned and identify the root cause of incidents and problems Report and escalate issues to 3rd party vendors if necessary Provide onsite technical support to clients and provide field engineering services to clients Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identify opportunities for work optimization including opportunities for automation of work Knowledge, Skills, and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) Required Experience: Demonstrated work experience Demonstrated experience required in Engineering function within a medium to large ICT organization Demonstrated experience of Managed Services Demonstrated working knowledge of ITIL processes Demonstrated experience working with vendors and/or 3rd parties Workplace type: About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

JOB DESCRIPTION We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Chief Technology Office team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on Software engineering concepts and 5+ years applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Hands-on skills in Java 8+, J2EE, Spring Boot Framework, and Hibernate Highly proficient hands-on skills in Oracle DB, MongoDB, and PL/SQL. Demonstrated knowledge of Maven, Ant, GIT, or Eclipse/IntelliJ Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Preferred qualifications, capabilities, and skills In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Familiar with Temportal.io for building and maintaining workflows Familiar with SailPoint IdentityIQ for Identity Governance and Administration Familiar with IAM open standards such as SCIM and OpenID Connect Demonstrated knowledge of Messaging Services, Apache Kafka, MQ, or Mule ESB ABOUT US