1083 Probing Jobs - Page 3

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job Description Business Systems Analyst (Band 4.2) Corporate Real Estate, Enterprise Physical Security and Crisis Management Are you ready to shine? At Sun Life, we empower you to be your most brilliant self. Who we are? Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives. We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike. To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including: Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance. Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products Advice. Financial planning and retirement planning services Asset management. Pooled funds, institutional portfolios, and pension funds With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally. Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe. At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine. For a journey this exciting and complex, we’re looking for a personable Business Systems Analyst to join our team. Someone who can combine business analysis skills, a strong technical acumen and diplomatic facilitation to elicit and build requirements that enable exceptional solutions for business partners across Sun Life’s business organizations. We operate in a world where time-to-market and evolving business priorities drive our plans. The awesome person who fills this role will need to be resilient, versatile and equally effective in adapting to change. You will join an existing practice group consisting of high-caliber Business System Analysts with a focus on accelerating business outcomes and proactively improving the flow and measurement of value. Do you have a resilient character with a bias for action? Are you open to listening and engaging in learning all the time? If so, you may be the right person for the job. Please read on for more… Sun Life Global Solutions (SLGS) Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centers), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives – our core purpose and mission. Drawing on our collaborative and inclusive culture, we are reckoned as a ‘Great Place to Work’, ‘Top 100 Best Places to Work for Women’ and stand among the ‘Top 11 Global Business Services Companies’ across India and the Philippines. The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management. We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy. Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience. We strive to Shine Together, Make Life Brighter & Shape the Future! Job Description The Business System Analyst is familiar with a wide variety of business concepts, practices, and procedures as they relate to IT, business and operations; they rely on experience and judgment to plan and accomplish goals, and to perform a variety of tasks. We are looking for an outcome-focused, results-driven, Business Systems Analyst that can capture business needs, analyze the requirements and construct estimates for the development team . The right candidate enjoys taking ownership of opportunities, can pivot quickly in times of change and has a proven ability to learn new business models and application systems. If you always strive for high-quality results with your deliverables and are focused on pushing the envelope of possibility, then please read on. What will you do? Elicits defines and develops BSA deliverables for small, non-complex initiatives. This involves coordinating and facilitating business requirements gathering sessions. Within area of expertise, provides technical guidance concerning business implications resulting from change. Gathers and analyzes information and suggests options to address and resolve business issues. Identifies and mitigates risks as part of elicitation to enable creation of application risk assessment and risk-based testing. Creates and manages application risk assessment, and resolves issues related to requirements. Provides input to user documentation, training and rollout of applications. Assists in training users on new or enhanced applications. Partners with users and peers in planning, developing, implementing, and supporting new or existing applications. Analyzes and documents business processes. Reviews high level design, test strategy and test plan and ensures they align with overall requirements. As needed, prepares test strategy, test plans and implementation plans. Work with stakeholders to define user requirements, translate them into functional and system requirement documents. Collaborate with business partners, external vendors, coworkers, leadership teams, to implement improvements. Triage business requests and gather estimates for new work. Facilitate weekly huddle’s to track and prioritize existing and anticipated work. Identify gaps, document and present proposals on, and get agreement on how to effectively manage interdependence. Elicit information by applying approaches or styles applicable to the situation. Use questioning techniques and objective listening to clarify expectations and assumptions, make recommendations for alternatives to overcome challenges. Your scope of work / key responsibilities (Mandatory): Intermediate understanding of Fusion Risk management along with good understanding of Operational Resilience capability Adept at Requirements gathering/understanding/documenting/refinement and requirements development, Creating Use story/Use case/Business Requirements document/Functional Requirements specification document & Business mapping document. Strong collaborative work experience with Business/Product owner/Customer stakeholders/end users/Project team for understanding the requirements and documentation Experience working with complex systems and processes and system configuration. Also strong experience with creating technical design (HLD/LLD/Flow chart etc.) & Process design documents Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result. Strong analytical skills to resolve support issues, and to break down high level business requirements into more detail by questioning and probing for clarification. Strong communication skills with ability to communicate both complex business and technical concepts and align organization on decisions. Sound problem-solving skills with the ability to quickly process complex information and present it clearly and in simple manner. Adaptable: maintains effectiveness while managing competing demands, dealing with frequent change, delays or unexpected events. Utilizes team collaboration to create innovative solutions efficiently. Proficient with MS Office suite of products including MS Visio and MS Project. Previous exposure/experience in Insurance, financial services or banking industry, specifically with Risk, Compliance/regulatory applications Ability to write and understand SQL queries Previous experience in a production support environment What you need to succeed: Experience in or excited to learn Agile way of working BE/BTECH/BS/BA degree or equivalent experience 3 to 5 years of progressive experience as a Business Analyst/Business Systems Analyst Knowledge of financial services industry Knowledge of relevant business, processes, systems and capabilities Good understanding of privacy, compliance, control and security requirements Skilled in test execution and understanding the outcomes Strong analytical skills Comfortable with data requirements and related data activities Sound problem-solving skills Strong interpersonal / relationship building skills with technical and business personnel Passionate about the client, technology and excited about the impact of emerging / disruptive technologies Proficient with MS Office suite of products including MS Visio and MS Project Knowledge of systems integration management methodologies, processes and techniques. Must have: Willingness to show up each day as your authentic self, so that the energy you spend is on doing great work Be willing to communicate with honestly and transparency Possess an entrepreneurial spirit and be willing to try new things, fail (safely) and innovate Be delivery obsessed and willing to move mountains for your clients I want to listen and collaborate with curiosity and respect Preferred Skills/Nice to have: Experience with Third Party vendors and COTS implementation projects Familiarity with Corporate Real Estate tools and technologies: Archibus, Manhattan, FM Systems, CRE DataMart, EMS, SharePoint Familiarity with Enterprise Physical Security tools and technologies: CCURE, NVRs, IntelAssure, DSC Neo, SharePoint Familiarity with other related tools and technologies that are frequently used: Ariba, ServiceNow, APM, Workday. CCBA or CBAP designation or working towards designation Primary Location: Gurugram, India Schedule: Primary: 01:30-10:00 PM IST, secondary: 12:00-08:30 PM IST Job Category: Business Analysis - Systems Posting End Date: 30/08/2025

Job Description The Solution Consultant is responsible for providing consulting services with the overall objective of designing and implementing software solutions for customers. Responsibilities Observe and assist senior team members as they perform requirements analysis in which information about business process and technical requirements are gathered from key client stakeholders. Compose and deliver documentation outlining requirements for configuring the solution with direct oversight from team members. Build solution as designed by senior team member including configuring the company's application development tools with direct oversight from team members. Test the configured solution and ensure solution is functioning as designed; work with team members to resolve any issues. Compose training materials and conduct training sessions for customer with direct oversight from team members Participate in solution design with oversight from senior team members Develop plan for migration with direct oversight from senior team members; migrate configured solutions into production environment and support customer throughout migration process Transition key information to the company's technical support team to ensure continued successful support of customer Assist with upgrade plans and execution of upgrades to newer versions Assist with demonstrating the configured solution or prototypes of the solution Minimum Qualifications Bachelor's Degree or equivalent Knowledge of scripting system architecture or relational databases Able to thrive in a fast paced deadline driven environment Speak or write with ease clarity and impact using a communication style appropriate to the subject and the audience Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to succesfully obtain quality information Organized and experienced at successfully multi-tasking Solid collaboration skills applied successfully within team as well as with other areas Self-motivated with the ability to complete projects in a timely manner Demonstrated ability to use sound judgment and appropriately escalate issues for guidance Average travel requirements for this job is 30% annualized yet unique circumstances with customers may require more travel. Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Role Overview: We’re seeking a highly driven and articulate Cold Caller to aggressively generate leads and set appointments for our business development team. You’ll be the first point of contact for potential clients, making a powerful first impression and uncovering real opportunities. Location: Noida (Hybrid Option Available) Industry: Deep Tech | AI/ML | Product Engineering | Enterprise Solutions Experience: 1–3 years Compensation: Competitive + Incentives + Performance Bonuses Key Responsibilities: · Make 70–100 outbound calls daily to prospects across target geographies (primarily US, UK, India, ANZ). · Qualify leads using pre-defined scripts and probing questions. · Identify decision-makers and schedule discovery calls with our BDMs. · Track all conversations, objections, and outcomes using CRM tools (HubSpot or equivalent). · Collaborate with the marketing and sales teams to optimize outreach campaigns. · Achieve weekly KPIs around call volumes, conversion rates, and appointments booked. Required Skills & Qualifications: · Proven experience in outbound cold calling or telesales (preferably B2B SaaS, tech, or consulting). · Excellent communication and persuasion skills in English (neutral or international accent preferred). · Strong phone presence and confidence in pitching high-level decision-makers. · Familiarity with CRMs like HubSpot, Zoho, Salesforce, or similar. · Self-motivated, target-driven, and resilient under pressure. Bonus Points For: · Experience working with technology or software companies. · Understanding of AI/ML, embedded systems, or enterprise services. · Prior experience with tools like Apollo.io, LinkedIn Sales Navigator, and email sequencing platforms. What We Offer: · A fast-paced, innovative environment with strong learning potential · Performance-based bonuses and incentive structures · Opportunity to work alongside tech visionaries and global clients · Flexible work culture and flat hierarchy Job Type: Full-time Pay: Up to ₹300,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Health insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How many years of B2B Sales experience do you have? What is your current CTC, Expected CTC? What is your notice Period? Our role requires making 70-100 outbound calls daily to prospects in the US, UK, India, and ANZ. Are you comfortable with this volume and targeting these international markets? Are you familiar with CRM tools like HubSpot, Zoho, or Salesforce, and have you used them to track calls and manage leads? This role involves speaking with high-level decision-makers. Do you possess excellent English communication skills, and would you describe your accent as neutral or international? Experience: Cold calling: 1 year (Required) Language: English (Required) Location: Noida, Uttar Pradesh (Required) Work Location: In person Speak with the employer +91 8076073969

Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset.

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time – Work from Office Hours of Work: Monday – Sunday 7:00am – 7:00pm EST Department: President’s Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time – Work from Office Hours of Work: Monday – Sunday 7:00am – 7:00pm EST Department: President’s Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset.

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time – Work from Office Hours of Work: Monday – Sunday 7:00am – 7:00pm EST Department: President’s Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time – Work from Office Hours of Work: Monday – Sunday 7:00am – 7:00pm EST Department: President’s Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

Key Responsibilities: · Make 70–100 outbound calls daily to prospects across target geographies (primarily US, UK, India, ANZ). · Qualify leads using pre-defined scripts and probing questions. · Identify decision-makers and schedule discovery calls with our BDMs. · Track all conversations, objections, and outcomes using CRM tools (HubSpot or equivalent). · Collaborate with the marketing and sales teams to optimize outreach campaigns. · Achieve weekly KPIs around call volumes, conversion rates, and appointments booked. Required Skills & Qualifications: · Proven experience in outbound cold calling or telesales (preferably B2B SaaS, tech, or consulting). · Excellent communication and persuasion skills in English (neutral or international accent preferred). · Strong phone presence and confidence in pitching high-level decision-makers. · Familiarity with CRMs like HubSpot, Zoho, Salesforce, or similar. · Self-motivated, target-driven, and resilient under pressure. Bonus Points For: · Experience working with technology or software companies. · Understanding of AI/ML, embedded systems, or enterprise services. · Prior experience with tools like Apollo.io, LinkedIn Sales Navigator, and email sequencing platforms. What We Offer: · A fast-paced, innovative environment with strong learning potential · Performance-based bonuses and incentive structures · Opportunity to work alongside tech visionaries and global clients · Flexible work culture and flat hierarchy

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having a total relationship value => INR 30 lakhs through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services. Key Accountabilities Acquire and upgrade quality Treasures clients in the branch location areas Engage with existing customers to deepen the wallet share through retention and growth of of Total Relationship Value (TRV) Accountable for achieving annual volume and revenue objective Ensure Savings Book and loan book growth Ensure proper implementation & execution of product strategies through effective relationship management Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Drive and deliver exemplary customer service in the local market and uphold DBS service standards Ensure internal and regulatory compliance through strict adherence to DBS processes Job Duties Establish, manage and grow the TRV of the elite Treasures Client segment by acquiring and nurturing the clients having AUM => INR 10 M Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy Provide feedback on market, competition, and products, suggest innovations & ideas for continuous product and service improvements Ensure internal and regulatory compliance and address operational risks if any Requirements 6-12 years of experience in HNI Sales / Wealth Management / Private Banking segment Sound understanding of financial planning and wealth management products in India In-depth knowledge of local market and competition AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualification Graduate / Postgraduate with MBA in relevant field Core Competencies Effective probing and listening skills Strong Relationship Management and influencing skills Self-driven and ambitious Good written and verbal communication skills Results-oriented, analytical and ability to deliver results under pressure Understanding of competitive positioning Strong service orientation, customer-centric behavior DBS India - Culture & Behavior Performance through Value Based Propositions Ensure customer focus by delighting customers & reduce complaints Build pride and passion to protect, maintain and enhance DBS’ image and reputation Enhance knowledge base, build skill sets & develop competencies Primary Location India-Tamil Nadu-Srirangam, Trichy Job Relationship Management Schedule Regular Job Type Full-time Job Posting Jul 28, 2025, 10:30:00 AM

--- Job Title – Inside Sales (B2B Tech Sales) Location: Noida (Hybrid) Company: Jaarvis Industry: Deep Tech | AI/ML | Product Engineering | Enterprise Solutions Experience: 1–2 Years Compensation: 3LPA+ Incentives --- About Jaarvis: Jaarvis is a next-generation technology company driving transformation through AI/ML, embedded systems, and enterprise software development. We collaborate with global clients to build smart products and cutting-edge platforms. --- Role Overview: We’re seeking a highly driven and articulate Cold Caller to aggressively generate leads and set appointments for our business development team. You’ll be the first point of contact for potential clients, making a powerful first impression and uncovering real opportunities. --- Key Responsibilities: Make 70–100 outbound calls daily to prospects across target geographies (primarily US, UK, India, ANZ). Qualify leads using pre-defined scripts and probing questions. Identify decision-makers and schedule discovery calls with our BDMs. Track all conversations, objections, and outcomes using CRM tools (HubSpot or equivalent). Collaborate with the marketing and sales teams to optimize outreach campaigns. Achieve weekly KPIs around call volumes, conversion rates, and appointments booked. --- Required Skills & Qualifications: Proven experience in outbound cold calling or telesales (preferably B2B SaaS, tech, or consulting). Excellent communication and persuasion skills in English (neutral or international accent preferred). Strong phone presence and confidence in pitching high-level decision-makers. Self-motivated, target-driven, and resilient under pressure. --- Bonus Points For: Experience working with technology or software companies. Understanding of AI/ML, embedded systems, or enterprise services. Prior experience with tools like Apollo.io, LinkedIn Sales Navigator, and email sequencing platforms. --- What We Offer: A fast-paced, innovative environment with strong learning potential Performance-based bonuses and incentive structures Opportunity to work alongside tech visionaries and global clients Flexible work culture and flat hierarchy ---

Company Profile: OneMarket India LLP is a one stop solution for demand generation for it's clients globally. It serves multiple industries to achieve their goals by providing marketing solutions through tele calling and digital process. It does not sale anything, rather it generates demand of a product/solution offered by it's clients, which further helps them in achieving their sales goals. MarketOne is currently seeking an experienced Lead Gen Analyst to join our tele team. This individual will be working closely with other team members in order to achieve desired goals for multiple projects that team works on. This individual will be calling the prospective contacts and generate leads out of them by analyzing their requirement sorrounding the solutions provided by our clients. This will require an analytical approach towards probing the prospects with right set of questions and accordingly pitching the right solution and qualify them with BANT (Budget, Authority, Need, Timeframe) procedure in order to generate demand for our clients. Job Description: Day to Day Activities: Daily working on given set of accounts/records – Can be Calling Inbound/Outbound, Chat Support and Email Plan and prioritize inside sales / lead gen which include but not limited to; proactive prospecting, targeted lead gen campaigns, nurturing and converting leads and generating leads Present, liaise and communicate both internally and externally using appropriate methods to facilitate the Lead Gen process Constantly perform in the role & be driven by achieving results in the form of leads, determinations, opt-ins, contact validation, contact acquisition etc Use analytical and challenger selling skills to understand the customer, their business, requirements and create a value proposition based on their needs Generate and manage a MQL’s which are the right fit to be handled by the Customer Sales team to convert into opportunities Capable of doing whole lot of other Tele Services like Appointment Setting, List Development & Contact Verification (Market Research), Event Registrations, Options etc Conduct oneself in a highly professional and ethical manner, adopting behaviours that enhance the reputation of the company. Act with integrity always Gather and record customer feedback across all stages of the calling into the CRM system to enable clear understanding for further qualification from Sales team and more Provide daily report to the team manager with complete insights of total volume touched, total calls determined, and total leads generated for the day Experience: Candidates should have a track record of successful business to business Inside sales or Lead Gen experience Understanding of the end-to-end buyer lifecycle management from prospecting to closing Ability to call within all levels of an organization, identifying decision makers, and nurturing long-term customer relationships by establishing trust and credibility Highly motivated and professional with excellent communication skills, confident and goal oriented Ability to do, lead qualifying, and cross-selling/up-selling into our customer base as well as targeting new logos Ability to take complete ownership of a project and should be able to manage as a whole resource in terms of daily activities, reports and client coordination Must have high ethics, integrity, and humility with a desire to operate as part of a team Proven track record of executing successful, Tele Discovery calling (BANT Analysis), lead conversions, achieving pipelines and in-time deliverables Good to have skills - inside sales experience, reporting knowledge & account management capabilities Candidates Experience should touch base all the above requirements and is not restricted to the same This role will be reporting to operations manager of lead gen services Powered by JazzHR FSr9HUvEOK

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job Description Business Systems Analyst (Band 4.2) Corporate Real Estate, Enterprise Physical Security and Crisis Management Are you ready to shine? At Sun Life, we empower you to be your most brilliant self. Who we are? Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives. We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike. To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including: Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance. Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products Advice. Financial planning and retirement planning services Asset management. Pooled funds, institutional portfolios, and pension funds With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally. Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe. At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine. For a journey this exciting and complex, we’re looking for a personable Business Systems Analyst to join our team. Someone who can combine business analysis skills, a strong technical acumen and diplomatic facilitation to elicit and build requirements that enable exceptional solutions for business partners across Sun Life’s business organizations. We operate in a world where time-to-market and evolving business priorities drive our plans. The awesome person who fills this role will need to be resilient, versatile and equally effective in adapting to change. You will join an existing practice group consisting of high-caliber Business System Analysts with a focus on accelerating business outcomes and proactively improving the flow and measurement of value. Do you have a resilient character with a bias for action? Are you open to listening and engaging in learning all the time? If so, you may be the right person for the job. Please read on for more… Sun Life Global Solutions (SLGS) Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centers), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives – our core purpose and mission. Drawing on our collaborative and inclusive culture, we are reckoned as a ‘Great Place to Work’, ‘Top 100 Best Places to Work for Women’ and stand among the ‘Top 11 Global Business Services Companies’ across India and the Philippines. The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management. We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy. Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience. We strive to Shine Together, Make Life Brighter & Shape the Future! Job Description The Business System Analyst is familiar with a wide variety of business concepts, practices, and procedures as they relate to IT, business and operations; they rely on experience and judgment to plan and accomplish goals, and to perform a variety of tasks. We are looking for an outcome-focused, results-driven, Business Systems Analyst that can capture business needs, analyze the requirements and construct estimates for the development team . The right candidate enjoys taking ownership of opportunities, can pivot quickly in times of change and has a proven ability to learn new business models and application systems. If you always strive for high-quality results with your deliverables and are focused on pushing the envelope of possibility, then please read on. What will you do? Elicits defines and develops BSA deliverables for small, non-complex initiatives. This involves coordinating and facilitating business requirements gathering sessions. Within area of expertise, provides technical guidance concerning business implications resulting from change. Gathers and analyzes information and suggests options to address and resolve business issues. Identifies and mitigates risks as part of elicitation to enable creation of application risk assessment and risk-based testing. Creates and manages application risk assessment, and resolves issues related to requirements. Provides input to user documentation, training and rollout of applications. Assists in training users on new or enhanced applications. Partners with users and peers in planning, developing, implementing, and supporting new or existing applications. Analyzes and documents business processes. Reviews high level design, test strategy and test plan and ensures they align with overall requirements. As needed, prepares test strategy, test plans and implementation plans. Work with stakeholders to define user requirements, translate them into functional and system requirement documents. Collaborate with business partners, external vendors, coworkers, leadership teams, to implement improvements. Triage business requests and gather estimates for new work. Facilitate weekly huddle’s to track and prioritize existing and anticipated work. Identify gaps, document and present proposals on, and get agreement on how to effectively manage interdependence. Elicit information by applying approaches or styles applicable to the situation. Use questioning techniques and objective listening to clarify expectations and assumptions, make recommendations for alternatives to overcome challenges. Your scope of work / key responsibilities (Mandatory): Intermediate understanding of Fusion Risk management along with good understanding of Operational Resilience capability Adept at Requirements gathering/understanding/documenting/refinement and requirements development, Creating Use story/Use case/Business Requirements document/Functional Requirements specification document & Business mapping document. Strong collaborative work experience with Business/Product owner/Customer stakeholders/end users/Project team for understanding the requirements and documentation Experience working with complex systems and processes and system configuration. Also strong experience with creating technical design (HLD/LLD/Flow chart etc.) & Process design documents Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result. Strong analytical skills to resolve support issues, and to break down high level business requirements into more detail by questioning and probing for clarification. Strong communication skills with ability to communicate both complex business and technical concepts and align organization on decisions. Sound problem-solving skills with the ability to quickly process complex information and present it clearly and in simple manner. Adaptable: maintains effectiveness while managing competing demands, dealing with frequent change, delays or unexpected events. Utilizes team collaboration to create innovative solutions efficiently. Proficient with MS Office suite of products including MS Visio and MS Project. Previous exposure/experience in Insurance, financial services or banking industry, specifically with Risk, Compliance/regulatory applications Ability to write and understand SQL queries Previous experience in a production support environment What you need to succeed: Experience in or excited to learn Agile way of working BE/BTECH/BS/BA degree or equivalent experience 3 to 5 years of progressive experience as a Business Analyst/Business Systems Analyst Knowledge of financial services industry Knowledge of relevant business, processes, systems and capabilities Good understanding of privacy, compliance, control and security requirements Skilled in test execution and understanding the outcomes Strong analytical skills Comfortable with data requirements and related data activities Sound problem-solving skills Strong interpersonal / relationship building skills with technical and business personnel Passionate about the client, technology and excited about the impact of emerging / disruptive technologies Proficient with MS Office suite of products including MS Visio and MS Project Knowledge of systems integration management methodologies, processes and techniques. Must have: Willingness to show up each day as your authentic self, so that the energy you spend is on doing great work Be willing to communicate with honestly and transparency Possess an entrepreneurial spirit and be willing to try new things, fail (safely) and innovate Be delivery obsessed and willing to move mountains for your clients I want to listen and collaborate with curiosity and respect Preferred Skills/Nice to have: Experience with Third Party vendors and COTS implementation projects Familiarity with Corporate Real Estate tools and technologies: Archibus, Manhattan, FM Systems, CRE DataMart, EMS, SharePoint Familiarity with Enterprise Physical Security tools and technologies: CCURE, NVRs, IntelAssure, DSC Neo, SharePoint Familiarity with other related tools and technologies that are frequently used: Ariba, ServiceNow, APM, Workday. CCBA or CBAP designation or working towards designation Primary Location: Gurugram, India Schedule: Primary: 01:30-10:00 PM IST, secondary: 12:00-08:30 PM IST Job Category: Business Analysis - Systems Posting End Date: 30/08/2025

A career with us is a journey, not a destination. This could be the next best step in your technical career. Join us. As a Lead Architect at JPMorgan Chase within the Global Customer Platform team in Consumer and Community Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications on modern cloud-based technologies used across the firm. As a core technical contributor, you are responsible for conducting critical architecture solutions across multiple technical areas within various business functions in support of project and product goals. Job responsibilities Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future needs Defines the technical target state of their product and drives achievement of the strategy Participates in architecture governance bodies Evaluates recommendations and provides feedback on new technologies, patterns and solution approaches Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems working across multiple product teams Support engineering teams on design, creation and review of code with a focus on security, quality, reliability and scalability Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information Required qualifications, capabilities, and skills Formal training or certification on system design concepts and 5+ years applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes associated with cloud native applications, micro-services and event driven architecture In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Advanced knowledge of one or more software, applications, and architecture disciplines Ability to evaluate current and emerging technologies to recommend the best solutions for the future state architecture Preferred qualifications, capabilities, and skills Experience with Cockroach database Familiarity with AWS platforms and capabilities Experience with AI/ML tools to assist in software definition, documentation or governance

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of PA, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 28, 2025, 4:54:26 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.Job Purpose: To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having a total relationship value = > INR 30 lakhs through “need-based approach”r; and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.Key Accountabilities•; Acquire and upgrade quality Treasures clients in the branch location areas•; Engage with existing customers to deepen the wallet share through retention and growth of of Total Relationship Value (TRV).•; Accountable for achieving annual volume and revenue objective. •; Ensure Savings Book and loan book growth•; Ensure proper implementation & execution of product strategies through effective relationship management. ; Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions•; Drive and deliver exemplary customer service in the local market and uphold DBS service standards.•; Ensure internal and regulatory compliance through strict adherence to DBS processes.Job Duties: •; Establish, manage and grow the TRV of the elite Treasures Client segment by acquiring and nurturing the clients having AUM = > INR 10 M•; Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.•; Ensure complete knowledge of all products & services through continuous skill and knowledge improvement. •; Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.•; Provide feedback on market, competition, and products, suggest innovations & ideas for continuous product and service improvements.•; Ensure internal and regulatory compliance and address operational risks if any.Requirements: •; 6-12 years of experience in HNI Sales / Wealth Management / Private Banking segment.•; Sound understanding of financial planning and wealth management products in India•; In-depth knowledge of local market and competition.•; AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.Education / Preferred Qualification•; Graduate / Postgraduate with MBA in relevant fieldCore Competencies•; Effective probing and listening skills.•; Strong Relationship Management and influencing skills •; Self-driven and ambitious.•; Good written and verbal communication skills•; Results-oriented, analytical and ability to deliver results under pressure•; Understanding of competitive positioning •; Strong service orientation, customer-centric behavior.DBS India - Culture & Behavior* Performance through Value Based Propositions* Ensure customer focus by delighting customers & reduce complaints.* Build pride and passion to protect, maintain and enhance DBS’ image and reputation.* Enhance knowledge base, build skill sets & develop competencies.

Customer Service Executive Job description Should be capable of handling inbound calls for long durations on voice. • Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC) and ensure to provide first-time resolution • Should be empathetic to customers QRC and have excellent probing and problem-solving skills to handle irate customers • Should be open to working in a rotational shift • Should dedicate for continuous learning of products, processes and market • Should be a team player and willing to help new and fellow CSRs come up the curve • Discuss action plan to achieve assigned input and output targets Should be able to work under pressure situation and achieve agreed targets • Ability to exercise required independent judgement in dealing with situations, in adherence and accordance with the company protocols • Preferences will be given to candidates with experience in the insurance process

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking Technical Team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 5+ years of applied experience Demonstrated and strong hands on Python/Java Enterprise Web Development; developing in all tiers (middleware, integration and database) of the application and proven experience with design patterns Experience in design and Architecture Experience in AWS (EKS, EC2, S3,EventBridge,StepFunction, SNS/SQS,Lambda) is must Experience in Design and develop scalable, high-performance applications using AWS-native event-driven services, including API Gateway Experience in AWS cloud monitoring tools like Datadog, Cloud watch, Lambda is needed Deep hands-on experience in Django, Flask & Object Oriented methodology of design and development Experience with databases like Amazon RDS, caching and performance tuning, REST APIs, with Messaging (Kafka) Hands on with development and test automation tools/frameworks (e.g. BDD and Cucumber) Experience in best practices for Data Pipeline design, Data architecture and processing of structured and unstructured data. Ability to plan, prioritize and follow through on their work and meet deadlines in a fast-paced environment, while also clearly articulating both technical and non-technical issues with stake holders & partners like Dev Ops, Architects, QA testers & Product Owners Preferred Qualifications, Capabilities, And Skills Experience in Micro services Experience in financial domain is preferred Exposure to artificial intelligence, machine learning, mobile Exposure to agile methodologies such as CI/CD, Applicant Resiliency, and Security Hands-on practical experience in system design, application development, testing, and operational stability

JOB DESCRIPTION We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking Technical Team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years of applied experience Demonstrated and strong hands on Python/Java Enterprise Web Development; developing in all tiers (middleware, integration and database) of the application and proven experience with design patterns Experience in design and Architecture Experience in AWS (EKS, EC2, S3,EventBridge,StepFunction, SNS/SQS,Lambda) is must Experience in Design and develop scalable, high-performance applications using AWS-native event-driven services, including API Gateway Experience in AWS cloud monitoring tools like Datadog, Cloud watch, Lambda is needed Deep hands-on experience in Django, Flask & Object Oriented methodology of design and development Experience with databases like Amazon RDS, caching and performance tuning, REST APIs, with Messaging (Kafka) Hands on with development and test automation tools/frameworks (e.g. BDD and Cucumber) Experience in best practices for Data Pipeline design, Data architecture and processing of structured and unstructured data. Ability to plan, prioritize and follow through on their work and meet deadlines in a fast-paced environment, while also clearly articulating both technical and non-technical issues with stake holders & partners like Dev Ops, Architects, QA testers & Product Owners Preferred qualifications, capabilities, and skills Experience in Micro services Experience in financial domain is preferred Exposure to artificial intelligence, machine learning, mobile Exposure to agile methodologies such as CI/CD, Applicant Resiliency, and Security Hands-on practical experience in system design, application development, testing, and operational stability ABOUT US

About the role Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tool either via phone or emails You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics - Solves problems by analyzing solution alternatives - To Probe, Triage and Dispatch Jobs for the Stores - Allocate the right man with the right skill at the right time - Responds with appropriate levels of urgency to situations that require quick response or turnaround You will need Basic MS Office - Excel, Word, PowerPoint Any Graduate (preferred Mechanical Engg. graduate) with 2+ years of experience in Technical Support Numeracy Skills Active Listening English Speaking, Reading and Writing Planning & Organising Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

Head of AI & ML Platforms Focus : Voice AI, NLP, Conversation Intelligence for Omnichannel Enterprise Sales Location : Sector 63, Gurugram, Haryana — Full-time, 100% In-Office Work Hours : 10:30 AM – 8:00 PM, Monday to Friday (2nd and 4th Saturdays off) Experience Required : 8–15 years in AI/ML, with 3+ years leading teams in voice, NLP, or conversation platforms Apply : careers@darwix.ai Subject Line : “Application – Head of AI & ML Platforms – [Your Name]” About Darwix AI Darwix AI is a GenAI-powered platform for enterprise revenue teams across sales, support, credit, and retail. Our proprietary AI stack ingests multimodal inputs—voice calls, chat logs, emails, and CCTV streams—and delivers contextual nudges, conversation scoring, and performance analytics in real time. Our suite of products includes: Transform+ : Real-time conversational intelligence for contact centers and field sales Sherpa.ai : A multilingual GenAI assistant that provides in-the-moment coaching, summaries, and objection handling support Store Intel : A computer vision solution that transforms CCTV feeds into actionable insights for physical retail spaces Darwix AI is trusted by large enterprises such as IndiaMart, Wakefit, Emaar, GIVA, Bank Dofar, and Sobha Realty , and is backed by leading institutional and operator investors. We are expanding rapidly across India, the Middle East, and Southeast Asia. Role Overview We are seeking a highly experienced and technically strong Head of AI & ML Platforms to architect and lead the end-to-end AI systems powering our voice intelligence, NLP, and GenAI solutions. This is a leadership role that blends research depth with applied engineering execution. The ideal candidate will have deep experience in building and deploying voice-to-text pipelines, multilingual NLP systems, and production-grade inference workflows. The individual will be responsible for model design, accuracy benchmarking, latency optimization, infrastructure orchestration, and integration across our product suite. This is a critical leadership role with direct influence over product velocity, enterprise client outcomes, and future platform scalability. Key ResponsibilitiesVoice-to-Text (ASR) Architecture Lead the design and optimization of large-scale automatic speech recognition (ASR) pipelines using open-source and commercial frameworks (e.g., WhisperX, Deepgram, AWS Transcribe) Enhance speaker diarization, custom vocabulary accuracy, and latency performance for real-time streaming scenarios Build fallback ASR workflows for offline and batch mode processing Implement multilingual and domain-specific tuning, especially for Indian and GCC languages Natural Language Processing and Conversation Analysis Build NLP models for conversation segmentation, intent detection, tone/sentiment analysis, and call scoring Implement multilingual support (Hindi, Arabic, Tamil, etc.) with fallback strategies for mixed-language and dialectal inputs Develop robust algorithms for real-time classification of sales behaviors (e.g., probing, pitching, objection handling) Train and fine-tune transformer-based models (e.g., BERT, RoBERTa, DeBERTa) and sentence embedding models for text analytics GenAI and LLM Integration Design modular GenAI pipelines for nudging, summarization, and response generation using tools like LangChain, LlamaIndex, and OpenAI APIs Implement retrieval-augmented generation (RAG) architectures for contextual, accurate, and hallucination-resistant outputs Build prompt orchestration frameworks that support real-time sales coaching across channels Ensure safety, reliability, and performance of LLM-driven outputs across use cases Infrastructure and Deployment Lead the development of scalable, secure, and low-latency AI services deployed via FastAPI, TorchServe, or similar frameworks Oversee model versioning, monitoring, and retraining workflows using MLflow, DVC, or other MLOps tools Build hybrid inference systems for batch, real-time, and edge scenarios depending on product usage Optimize inference pipelines for GPU/CPU balance, resource scheduling, and runtime efficiency Team Leadership and Cross-functional Collaboration Recruit, manage, and mentor a team of machine learning engineers and research scientists Collaborate closely with Product, Engineering, and Customer Success to translate product requirements into AI features Own AI roadmap planning, sprint delivery, and KPI measurement Serve as the subject-matter expert for AI-related client discussions, sales demos, and enterprise implementation roadmaps Required Qualifications 8+ years of experience in AI/ML with a minimum of 3 years in voice AI, NLP, or conversational platforms Proven experience delivering production-grade ASR or NLP systems at scale Deep familiarity with Python, PyTorch, HuggingFace, FastAPI, and containerized environments (Docker/Kubernetes) Expertise in fine-tuning LLMs and building multi-language, multi-modal intelligence stacks Demonstrated experience with tools such as WhisperX, Deepgram, Azure Speech, LangChain, MLflow, or Triton Inference Server Experience deploying real-time or near real-time inference models at enterprise scale Strong architectural thinking with the ability to design modular, reusable, and scalable ML services Track record of building and leading high-performing ML teams Preferred Skills Background in telecom, contact center AI, conversational analytics, or field sales optimization Familiarity with GPU deployment, model quantization, and inference optimization Experience with low-resource languages and multilingual data augmentation Understanding of sales enablement workflows and domain-specific ontology development Experience integrating AI models into customer-facing SaaS dashboards and APIs Success Metrics Transcription accuracy improvement by ≥15% across core languages within 6 months End-to-end voice-to-nudge latency reduced below 5 seconds GenAI assistant adoption across 70%+ of eligible conversations AI-driven call scoring rolled out across 100% of Tier 1 clients within 9 months Model deployment velocity (dev to prod) reduced by ≥40% through tooling and process improvements Culture at Darwix AI At Darwix AI, we operate at the intersection of engineering velocity and product clarity. We move fast, prioritize outcomes over optics, and expect leaders to drive hands-on impact. You will work directly with the founding team and senior leaders across engineering, product, and GTM functions. Expect ownership, direct communication, and a culture that values builders who scale systems, people, and strategy. Compensation and Benefits Competitive fixed compensation Performance-based bonuses and growth-linked incentives ESOP eligibility for leadership candidates Access to GPU/compute credits and model experimentation infrastructure Comprehensive medical insurance and wellness programs Dedicated learning and development budget for technical and leadership upskilling MacBook Pro, premium workstation, and access to industry tooling licenses Career Progression 12-month roadmap: Build and stabilize AI platform across all product lines 18–24-month horizon: Elevate to VP of AI or Chief AI Officer as platform scale increases globally Future leadership role in enabling new verticals (e.g., healthcare, finance, logistics) with domain-specific GenAI solutions How to Apply Send the following to careers@darwix.ai : Updated CV (PDF format) A short statement (200 words max) on: “How would you design a multilingual voice-to-text pipeline optimized for low-resource Indic languages, with real-time nudge delivery?” Links to any relevant GitHub repos, publications, or deployed projects (optional) Subject Line : “Application – Head of AI & ML Platforms – [Your Name]”

This job is provided by apna.co Sr. Sales Executive JD Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

This job is provided by apna.co Sr. Sales Executive JD Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

This job is provided by apna.co Sr. Sales Executive JD Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

This job is provided by apna.co Sr. Sales Executive JD Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution. Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned. Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution. Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.