1093 Probing Jobs - Page 27

• Should be capable of handling calls (inbound & outbound) for long duration, on voice or video • A cross selling specialist, identify opportunities to promote additional products or services to existing customers, enhancing overall sales. • Responsibilities include analyzing customer needs. • Effective communicating benefits to drive revenue growth. • Strong communication in sales skills is essential for success in this role. • Should be empathetic to customers QRC and have excellent probing and problem-solving skills to handle irate customers • Should be open to working in a rotational shift • Should dedicate for continuous learning of products, processes and market • Should be a team player and willing to help new and fellow CSRs to come up the curve • Discuss action plan to achieve assigned input and output targets Should be able to work under pressure situation and achieve agreed targets • Ability to exercise required independent judgement in dealing with situations, in adherence and accordance with the company protocols • Preferences will be given to candidates with experience in Insurance process

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. Primary Skills- International Voice Process, Insurance, Claims Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Call Center Inbound, Consumer Protection, Customer Data Management, Inbound Calls, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Communications Shift Time Shift C (India) Recruiter Info Hiral Parag Rughani hparb@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management Shift Time Recruiter Info Dipti Murudkar dsudh@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Job description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience: 1+ Years Shift Timing: As per US Time Zones ( Monday to Friday) Joining: 15-30 Days Relocation benefits are provided for outstation candidates. Requirements: Must have at least 01 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, and previous employment documentation cleared. Responsibilities: Responsible for sourcing the profiles from various job portals. Aligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Show more Show less

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Commercial Teammate (MSO Reactive) supports large merchants, high value/potential and/or new sellers with their day to day operational issues by phone/chat and email, working with the relevant key partners (e.g. Business Unit, Trust team) closely to help sellers’ maintain their standards and healthy selling practices. Providing a timely resolution as well as maintaining a positive relationship with the account management group. This teammate will be the primary point of contact for AM’s and proactively connect with sellers either via phone or emails to help resolve their issues. Responsibilities Handle day to day reactive issues with customers email and chat channel. Outreach could be phone. Complete assigned tasks and responsibilities in a timely and efficient manner Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes. Meet and exceed the turnaround time and quality of delivery as per the specified target, have an eye for details. Work as per defined processes and SLA – outlook issue process. Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth. Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues) Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution. Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy. Share timely findings with the Account Manager and key stakeholder. Share learning with team in daily huddles for exciting/unique issue/query worked. Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution. At times, use negotiation and influence to advocate on behalf of eBay and/or the customer. Summarize and provide customer feedback to management. Conduct Outreach activities (outbound phone and/or email) including but not limited to – Outreach to customers with product/policy information/education/rollout– Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc. Handing escalation and complicated cases. Identify process gaps and share insights/process improvement which is helpful for seller/buyer. Research information using available resources to satisfy customer inquiries. Ensure high resolution %, self and be advocate within the team to meet business goals. Conducting investigation to determine whether conflicts are escalating or if new conflicts are developing. Training employees basis past escalation samples and finding root cause of the outliers High accountability to own customer issue and provide solution in 24 hrs Reviewing and identifying facts on complaints, determine appropriate solution and deliver response to customer Track complaints and makes recommendations to management designed to reduce the number of complaints. Creating weekly reports and share case study Qualification & Skills Required Graduation is Mandatory Demonstrate strong probing and problem-solving skills. Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly. Expert knowledge of MS Office especially PPT and Excel. Data interpretation and Quality insight understanding is an added advantage to succeed in this role. Ability to work well in a team environment Excellent time management, strong communication and interpersonal skills. Self-starter with a positive attitude. Ability to always remain professional. High on accountability to provide E2E solution to customer. 7+ years of experience in customer service/ecommerce/handling email or chat services. Experience in handling customer complaints is a must Quick learning ability to learn process/policy/product and become an SME Great collaboration skill to work with many team with eBay to find solution for customers Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. 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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an entry-level role focused on maintaining our clients' firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed. Daily, you'll monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur. You'll provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests. By scheduling maintenance activities like patching and configuration changes, you contribute to a proactive approach in managing and optimizing workflows. You'll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles—or create new ones. A key part of your role will be identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements. You may also be involved in implementing and delivering disaster recovery functions and tests. To thrive in this role, you need to have: Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization. Working knowledge of ITIL processes. Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools. Ability to communicate and work across different cultures and social groups. Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed. Positive outlook and ability to perform well under pressure. Eagerness to work diligently and extend hours when necessary. Client-centric approach, always putting clients at the forefront of interactions. Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a SAP Analyst at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies. You will be the go-to problem solver, proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs). Your day will include monitoring and managing client applications, responding to service requests, and resolving low-complexity incidents to keep our clients' applications running smoothly. You will work on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed. Your role includes executing approved maintenance activities such as patching and making configuration changes. Communication is key in this role. You will provide support to clients via phone or chat, ensuring that their needs are met efficiently and effectively. Additionally, you will create and update knowledge articles to help streamline processes and improve service delivery. Opportunities for work optimization, including automation and process improvements, will be a focus of your responsibilities. Occasionally, you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests. Your proactive approach and positive outlook will ensure that our clients always have a smooth and efficient experience. To thrive in this role, you need to have: Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver). Strong planning skills, with the capability to anticipate and adapt to changing circumstances. A client-focused mindset, with the ability to understand and prioritize client needs. The ability to communicate and work effectively across different cultures and social groups. Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting. A positive outlook, even when working under pressure or putting in longer hours as needed. A bachelor’s degree in information technology/computing, or equivalent work experience. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Experience : 2.00 + years Salary : INR 420000-550000 / year (based on experience) Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full time Permanent Position (*Note: This is a requirement for Uplers) What do you need for this opportunity? Must have skills required: CRM, Multi-tasking, cold calling, Communication Skills, Lead Generation, LinkedIN Sales Navigator, Digital Marketing, Email Campaigns, Apollo.io, Lusha Uplers is Looking for: Shift - 7.30 pm to 4.30 am (Night shift) 5 days working Remote Roles and Responsibilities : Must have a minimum 2 yr. Experience in lead generation using LinkedIn Sales Navigator.(Experience Required- 2-4 yrs.) Responsible for extracting leads using Google, LinkedIn Sales Navigator, Apollo, Lusha, and other similar tools, as well as engaging with prospects on LinkedIn and via email. Appointment Setting: Scheduling appointments with qualified leads who have expressed interest in our service. You may need to coordinate with sales representatives or account executives to ensure a smooth handoff. Lead Generation: Utilizing LinkedIn Sales Navigator, Apollo, Lusha, and other tools to identify potential leads and extract their contact information, such as email addresses and phone numbers. Database Management: Maintaining an organized and updated database of leads, including accurate contact details and relevant information. CRM Management: Updating and maintaining accurate records of interactions, call outcomes, and any relevant information within the Customer Relationship Management (CRM) system. This ensures that the sales team has access to up-to-date and relevant information when engaging with leads. Email Campaigns: Crafting compelling email campaigns to reach out to leads and introduce them to your product or service. These emails should be personalized, engaging, and focused on generating interest and qualified appointments. LinkedIn Engagement: Actively engaging with potential leads on LinkedIn by sending connection requests, personalized messages, and InMail’s. Your goal is to build relationships, establish credibility, and promote your product or service. Relationship Building: Building and maintaining relationships with leads through consistent and thoughtful follow-up. Providing valuable information, industry insights, or relevant content can help establish trust, credibility and increase the likelihood of conversion in the long run. Product/Service Knowledge: Acquiring a deep understanding of company's product or service offerings to effectively communicate their value propositions to potential leads. Qualifying Leads: Conducting initial qualifying conversations to assess the fit between the leads needs and your product or service. This involves asking probing questions and gathering relevant information to determine if there is a potential for a qualified appointment. Reporting and Metrics: Tracking and documenting your activities, results, and key performance indicators (KPIs), such as the number of leads generated, appointments set, conversions, and revenue generated. Providing regular reports and updates to management. Continuous Learning: Staying up-to-date with industry trends, competitive landscape, and best practices in lead generation and sales. Actively seeking feedback and incorporating it into your strategies to improve performance. Cold Calling: Initiating outbound calls to prospects based on the leads generated through your research and databases. Phone Scripting: Developing and using effective phone scripts that outline key talking points and help guide the conversation with prospects. Phone scripts should be personalized and tailored to address the specific pain points and needs of the leads. Call Monitoring and Recording: Maintaining accurate records of calls made, including notes on conversations, objections raised, and any important information gathered during the call. This helps to track progress, refine approaches, and provide valuable insights to the sales team. Active Listening and Objection Handling: Actively listening to prospects during phone calls, understanding their concerns or objections, and addressing them effectively. Having a thorough understanding of the product or service enables you to provide relevant information and overcome objections to move the conversation forward. Reminder Calls or Emails(Follow-Up Calls/Email Follow-Ups): I: Sending reminder emails or making reminder calls to leads who have expressed interest but have not taken the desired action, such as scheduling an appointment or providing additional information. Reminders serve as gentle prompts and can help re-engage leads who may have been busy or overlooked previous communications. Persistence and Persistence Tracking: Maintaining a structured approach to follow-ups and persistently engaging with leads until a final resolution is reached. Keeping track of follow- up attempts, responses, and outcomes in your CRM system or tracking tool is essential for effective follow-up management. Adjusting Follow-Up Strategies: Continuously assess and adjust your follow-up strategies based on the responses and feedback received from leads. Experimenting with different approaches, timing, and communication channels can help optimize your follow-up efforts and improve conversion rates. CDD: Research the client and company, create a Client Discovery Document (CDD) for all the appointments, Ensuring that all possible data points in the Client Discovery Document (CDD) are updated for the scheduled calls. Requirements : Business Development, Sales Management, CRM Management, proposal documentation, Excellent communication and negotiation skills, growth hungry. Experience in selling digital marketing services for customers based out of the US. Should have Experience doing cold calling and generating leads in US market. Sales experience in the US market is a must - Mandatory Requirement. Experience working on tools like Sales Navigator, Upwork Etc. Experience with CRM software like HubSpot, Click Up Etc. Proficiency in MS Office. Excellent multi-tasking skills Ability to prioritize tasks Ability to present and explain ideas to a variety of audiences Ability to sell value and create credibility Ability to maintain a high level of professionalism and confidentiality Enthusiastic to build good relationships with people Ability to work well in a team environment Tracking new clients in various industries, placing proposals, and getting agreements. Process and manage paperwork and correspondence related to all clients. Understand clients needs by doing client assessments. Provide detailed client documentation. Hands-on experience in all elements of the sales process from Approaching Leads, Scheduling Interviews, Creating Proposals, negotiations and closings. Arrange/Prepare proposals for clients. Achieve Sales Targets via Outbound Leads. Fixing Prospect meetings & Giving Presentations (If needed). Requirements Gathering and understanding Nurturing clients from scratch to maturity. Support the team with other responsibilities as required. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you! Show more Show less

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR53350 Quality Engineer – Reaction Systems and Defect Management As ATCQE Reaction System and Defect Management team, your main responsibility will be managing and maintaining globally aligned Workflow and product defect management for Assembly and Test. Maintenance of globally aligned Workflow mainly works with Assembly and Test inline process or respective triggers team to establish Workflow in system. Defect management work mainly involves scrap code management, managing Maverick lots control and Assembly defects control. Job Responsibilities Co-work with Assembly Test sites Subject Matter Experts in establishing Workflow in system based on globally aligned OCAP for Assembly Test inline process or respective triggers. Ensure that Workflow system is deployed with manufacturable and operational capability. Maintain and manage Workflow to ensure business continuity. Manage defect classification to achieve globally standardized state. Manage and monitor Maverick performing lots. Collaborate with Global teams on Quality initiatives, driving engineering activities to meet Company Quality Strategic objectives and goal. Enforce Quality Culture mindset working together with manufacturing site partners through strong communication platform, leveraging Quality Improvement Teams, applying Quality Tools and Methodologies. Skills And Experience Experience in Manufacturing or Operations or Assembly packaging process is preferred. Basic knowledge in quality control tools and data analysis tools is preferred. Possess coding competencies in various languages and frameworks. Strong analytical and structured thought process. Good communication and strong ability to work with various team from different background. Able to influence stakeholders in complex network and drive for alignment. Inquisitive and with an eye for detail, proven track record in successful probing during problem solving and root cause investigation. Able to think out of the box, and ability to navigate out of deadlock situation. Strong organization skill and good hands on in Project Management. Education A Bachelor/Master from Electrical Engineering Additional Job Responsibilities Develops, evaluates, revises, and applies technical quality assurance protocols/methods to inspect and test in-process raw materials, production equipment, and finished products. Ensures activities and items are in compliance with both company quality assurance standards and applicable government regulations. Performs analysis and identifies trends in the inspection of finished products, in-process materials and bulk raw materials, and recommends corrective actions when necessary. Ensures that established manufacturing inspection, sampling and statistical process control procedures are followed. May assure compliance to in-house and/or external specifications and standards, such as GMPs and ISO regulations. Evaluates and analyzes the efforts in organizing, documenting, and interpreting inspection support documents and records. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_in@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. Show more Show less

CES has 26+ years of experience in delivering Software Product Development, Quality Engineering, and Digital Transformation Consulting Services to Global SMEs & Large Enterprises. CES has been delivering services to some of the leading Fortune 500 Companies including Automotive, AgTech, Bio Science, EdTech, FinTech, Manufacturing, Online Retailers, and Investment Banks. These are long-term relationships of more than 10 years and are nurtured by not only our commitment to timely delivery of quality services but also due to our investments and innovations in their technology roadmap. As an organization, we are in an exponential growth phase with a consistent focus on continuous improvement, process-oriented culture, and a true partnership mindset with our customers. We are looking for the right qualified and committed individuals to play an exceptional role as well as to support our accelerated growth. You can learn more about us at: http://www.cesltd.com/ Roles and Responsibilities: We are seeking a Senior Software Engineer to participate in the agile development scrum team designing, building, testing, deploying, and supporting elegant, scalable and reliable software solutions for our customers. This is a fast-paced and exciting role that provides opportunities to work on a wide array of projects. Demonstrate the ability to acquire new skills and techniques and apply them within assigned engineering tasks Perform analysis and troubleshooting of complex software constructs Participate in defining coding standard practices and procedures for adoption by the team and technology organization Lead the research, design, and development efforts of moderately complex software components Construct unit tests over complex algorithms to ensure a high degree of quality in code Receive direction and coaching from more experienced engineers and mentor less experienced engineers Collaborate with other engineers on the team and across the technology organization Participate in reviewing and providing feedback on complex code algorithms Author complex technical documentation and design sketches at a feature level Provide high level estimates at an epic level Participate in functional requirements review with Product Owner Able to recognize and adjust when a task is becoming a time-sink, Help others see that quality is critical to the success of a project Encourage the team to stay focused and on track moving towards the team sprint commitment Ask probing/clarifying questions during a discussion to ensure all ideas are vetted · Represent the team in cross-functional meetings Respectfully identifies potential "trouble spots" with other's ideas during discussions Qualifications : Bachelor’s Degree in Computer Science or related field 8+ years’ experience in the following is required: Thorough understanding of React.js and its core principles Experience with React workflows and Lifecycle Familiarity with React patterns and state management libraries (such as Flux or Redux) Good knowledge in HTMLS, CSS3 and Less/Sass o Good understanding Of any CSS frameworks (Bootstrap or Material Design) Experience with RESTful APIs concepts and its integration with React-js Knowledge Of modern authorization mechanisms, such as JSON Web Token Comfortable with the Agile methodology Show more Show less

Experience : 2.00 + years Salary : INR 420000-550000 / year (based on experience) Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full time Permanent Position (*Note: This is a requirement for Uplers) What do you need for this opportunity? Must have skills required: CRM, Multi-tasking, cold calling, Communication Skills, Lead Generation, LinkedIN Sales Navigator, Digital Marketing, Email Campaigns, Apollo.io, Lusha Uplers is Looking for: Shift - 7.30 pm to 4.30 am (Night shift) 5 days working Remote Roles and Responsibilities : Must have a minimum 2 yr. Experience in lead generation using LinkedIn Sales Navigator.(Experience Required- 2-4 yrs.) Responsible for extracting leads using Google, LinkedIn Sales Navigator, Apollo, Lusha, and other similar tools, as well as engaging with prospects on LinkedIn and via email. Appointment Setting: Scheduling appointments with qualified leads who have expressed interest in our service. You may need to coordinate with sales representatives or account executives to ensure a smooth handoff. Lead Generation: Utilizing LinkedIn Sales Navigator, Apollo, Lusha, and other tools to identify potential leads and extract their contact information, such as email addresses and phone numbers. Database Management: Maintaining an organized and updated database of leads, including accurate contact details and relevant information. CRM Management: Updating and maintaining accurate records of interactions, call outcomes, and any relevant information within the Customer Relationship Management (CRM) system. This ensures that the sales team has access to up-to-date and relevant information when engaging with leads. Email Campaigns: Crafting compelling email campaigns to reach out to leads and introduce them to your product or service. These emails should be personalized, engaging, and focused on generating interest and qualified appointments. LinkedIn Engagement: Actively engaging with potential leads on LinkedIn by sending connection requests, personalized messages, and InMail’s. Your goal is to build relationships, establish credibility, and promote your product or service. Relationship Building: Building and maintaining relationships with leads through consistent and thoughtful follow-up. Providing valuable information, industry insights, or relevant content can help establish trust, credibility and increase the likelihood of conversion in the long run. Product/Service Knowledge: Acquiring a deep understanding of company's product or service offerings to effectively communicate their value propositions to potential leads. Qualifying Leads: Conducting initial qualifying conversations to assess the fit between the leads needs and your product or service. This involves asking probing questions and gathering relevant information to determine if there is a potential for a qualified appointment. Reporting and Metrics: Tracking and documenting your activities, results, and key performance indicators (KPIs), such as the number of leads generated, appointments set, conversions, and revenue generated. Providing regular reports and updates to management. Continuous Learning: Staying up-to-date with industry trends, competitive landscape, and best practices in lead generation and sales. Actively seeking feedback and incorporating it into your strategies to improve performance. Cold Calling: Initiating outbound calls to prospects based on the leads generated through your research and databases. Phone Scripting: Developing and using effective phone scripts that outline key talking points and help guide the conversation with prospects. Phone scripts should be personalized and tailored to address the specific pain points and needs of the leads. Call Monitoring and Recording: Maintaining accurate records of calls made, including notes on conversations, objections raised, and any important information gathered during the call. This helps to track progress, refine approaches, and provide valuable insights to the sales team. Active Listening and Objection Handling: Actively listening to prospects during phone calls, understanding their concerns or objections, and addressing them effectively. Having a thorough understanding of the product or service enables you to provide relevant information and overcome objections to move the conversation forward. Reminder Calls or Emails(Follow-Up Calls/Email Follow-Ups): I: Sending reminder emails or making reminder calls to leads who have expressed interest but have not taken the desired action, such as scheduling an appointment or providing additional information. Reminders serve as gentle prompts and can help re-engage leads who may have been busy or overlooked previous communications. Persistence and Persistence Tracking: Maintaining a structured approach to follow-ups and persistently engaging with leads until a final resolution is reached. Keeping track of follow- up attempts, responses, and outcomes in your CRM system or tracking tool is essential for effective follow-up management. Adjusting Follow-Up Strategies: Continuously assess and adjust your follow-up strategies based on the responses and feedback received from leads. Experimenting with different approaches, timing, and communication channels can help optimize your follow-up efforts and improve conversion rates. CDD: Research the client and company, create a Client Discovery Document (CDD) for all the appointments, Ensuring that all possible data points in the Client Discovery Document (CDD) are updated for the scheduled calls. Requirements : Business Development, Sales Management, CRM Management, proposal documentation, Excellent communication and negotiation skills, growth hungry. Experience in selling digital marketing services for customers based out of the US. Should have Experience doing cold calling and generating leads in US market. Sales experience in the US market is a must - Mandatory Requirement. Experience working on tools like Sales Navigator, Upwork Etc. Experience with CRM software like HubSpot, Click Up Etc. Proficiency in MS Office. Excellent multi-tasking skills Ability to prioritize tasks Ability to present and explain ideas to a variety of audiences Ability to sell value and create credibility Ability to maintain a high level of professionalism and confidentiality Enthusiastic to build good relationships with people Ability to work well in a team environment Tracking new clients in various industries, placing proposals, and getting agreements. Process and manage paperwork and correspondence related to all clients. Understand clients needs by doing client assessments. Provide detailed client documentation. Hands-on experience in all elements of the sales process from Approaching Leads, Scheduling Interviews, Creating Proposals, negotiations and closings. Arrange/Prepare proposals for clients. Achieve Sales Targets via Outbound Leads. Fixing Prospect meetings & Giving Presentations (If needed). Requirements Gathering and understanding Nurturing clients from scratch to maturity. Support the team with other responsibilities as required. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you! Show more Show less

Experience : 2.00 + years Salary : INR 420000-550000 / year (based on experience) Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full time Permanent Position (*Note: This is a requirement for Uplers) What do you need for this opportunity? Must have skills required: CRM, Multi-tasking, cold calling, Communication Skills, Lead Generation, LinkedIN Sales Navigator, Digital Marketing, Email Campaigns, Apollo.io, Lusha Uplers is Looking for: Shift - 7.30 pm to 4.30 am (Night shift) 5 days working Remote Roles and Responsibilities : Must have a minimum 2 yr. Experience in lead generation using LinkedIn Sales Navigator.(Experience Required- 2-4 yrs.) Responsible for extracting leads using Google, LinkedIn Sales Navigator, Apollo, Lusha, and other similar tools, as well as engaging with prospects on LinkedIn and via email. Appointment Setting: Scheduling appointments with qualified leads who have expressed interest in our service. You may need to coordinate with sales representatives or account executives to ensure a smooth handoff. Lead Generation: Utilizing LinkedIn Sales Navigator, Apollo, Lusha, and other tools to identify potential leads and extract their contact information, such as email addresses and phone numbers. Database Management: Maintaining an organized and updated database of leads, including accurate contact details and relevant information. CRM Management: Updating and maintaining accurate records of interactions, call outcomes, and any relevant information within the Customer Relationship Management (CRM) system. This ensures that the sales team has access to up-to-date and relevant information when engaging with leads. Email Campaigns: Crafting compelling email campaigns to reach out to leads and introduce them to your product or service. These emails should be personalized, engaging, and focused on generating interest and qualified appointments. LinkedIn Engagement: Actively engaging with potential leads on LinkedIn by sending connection requests, personalized messages, and InMail’s. Your goal is to build relationships, establish credibility, and promote your product or service. Relationship Building: Building and maintaining relationships with leads through consistent and thoughtful follow-up. Providing valuable information, industry insights, or relevant content can help establish trust, credibility and increase the likelihood of conversion in the long run. Product/Service Knowledge: Acquiring a deep understanding of company's product or service offerings to effectively communicate their value propositions to potential leads. Qualifying Leads: Conducting initial qualifying conversations to assess the fit between the leads needs and your product or service. This involves asking probing questions and gathering relevant information to determine if there is a potential for a qualified appointment. Reporting and Metrics: Tracking and documenting your activities, results, and key performance indicators (KPIs), such as the number of leads generated, appointments set, conversions, and revenue generated. Providing regular reports and updates to management. Continuous Learning: Staying up-to-date with industry trends, competitive landscape, and best practices in lead generation and sales. Actively seeking feedback and incorporating it into your strategies to improve performance. Cold Calling: Initiating outbound calls to prospects based on the leads generated through your research and databases. Phone Scripting: Developing and using effective phone scripts that outline key talking points and help guide the conversation with prospects. Phone scripts should be personalized and tailored to address the specific pain points and needs of the leads. Call Monitoring and Recording: Maintaining accurate records of calls made, including notes on conversations, objections raised, and any important information gathered during the call. This helps to track progress, refine approaches, and provide valuable insights to the sales team. Active Listening and Objection Handling: Actively listening to prospects during phone calls, understanding their concerns or objections, and addressing them effectively. Having a thorough understanding of the product or service enables you to provide relevant information and overcome objections to move the conversation forward. Reminder Calls or Emails(Follow-Up Calls/Email Follow-Ups): I: Sending reminder emails or making reminder calls to leads who have expressed interest but have not taken the desired action, such as scheduling an appointment or providing additional information. Reminders serve as gentle prompts and can help re-engage leads who may have been busy or overlooked previous communications. Persistence and Persistence Tracking: Maintaining a structured approach to follow-ups and persistently engaging with leads until a final resolution is reached. Keeping track of follow- up attempts, responses, and outcomes in your CRM system or tracking tool is essential for effective follow-up management. Adjusting Follow-Up Strategies: Continuously assess and adjust your follow-up strategies based on the responses and feedback received from leads. Experimenting with different approaches, timing, and communication channels can help optimize your follow-up efforts and improve conversion rates. CDD: Research the client and company, create a Client Discovery Document (CDD) for all the appointments, Ensuring that all possible data points in the Client Discovery Document (CDD) are updated for the scheduled calls. Requirements : Business Development, Sales Management, CRM Management, proposal documentation, Excellent communication and negotiation skills, growth hungry. Experience in selling digital marketing services for customers based out of the US. Should have Experience doing cold calling and generating leads in US market. Sales experience in the US market is a must - Mandatory Requirement. Experience working on tools like Sales Navigator, Upwork Etc. Experience with CRM software like HubSpot, Click Up Etc. Proficiency in MS Office. Excellent multi-tasking skills Ability to prioritize tasks Ability to present and explain ideas to a variety of audiences Ability to sell value and create credibility Ability to maintain a high level of professionalism and confidentiality Enthusiastic to build good relationships with people Ability to work well in a team environment Tracking new clients in various industries, placing proposals, and getting agreements. Process and manage paperwork and correspondence related to all clients. Understand clients needs by doing client assessments. Provide detailed client documentation. Hands-on experience in all elements of the sales process from Approaching Leads, Scheduling Interviews, Creating Proposals, negotiations and closings. Arrange/Prepare proposals for clients. Achieve Sales Targets via Outbound Leads. Fixing Prospect meetings & Giving Presentations (If needed). Requirements Gathering and understanding Nurturing clients from scratch to maturity. Support the team with other responsibilities as required. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you! Show more Show less

Summary Position Summary Business Technology Analyst– Global Employer Services Technology Center - B2B Helpdesk Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines and regions have obtained support services through Deloitte Tax in India. We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment. We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is “Yes,” come join Global Employer Services Technology Center (GESTC) Job purpose: This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). Our applications are used by Deloitte’s Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools. Key job responsibilities include the following: Provide personalized customer service by responding to the needs of the customers Enter contacts into call tracking system and manage those issues to resolution Function in a close team environment and communicate within the team as a single unit Knowledge sharing and work flexibility in a close team environment Consistently meet client expectations and project deadlines Work to develop customer service, probing, and research skills Evaluate problems of the customers and provide logical lasting solutions Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures Refer more complex issues or reconfigurations to senior specialists Demonstrate capability of handling high work pressure during peak seasons Personal Characteristics: Excellent written and verbal communications skills at the business and technical level Self-starter with solid analytical and problem solving skills High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment Ability to integrate rapidly with existing team Good personal organizational skills Ability to interact with individuals at all levels of the organization Strong commitment to customer service Education/Background: College coursework: B.E / B.Tech EXPERIENCE REQUIRED: 1+ Years - 3 Years Key skills required: Excellent written and verbal communications skills at the business and technical level, experience in both emails and calling Ability to work in shifts Ability to interact with individuals at all levels of organizations Ability to work weekends when shift requires Work Location: Hyderabad Shift Timing: 24*7 o ur purpose we work in 24/ 7 with 3 Different shifts Team members may have to work on all Major Holidays (Compensatory off can be taken within 90 days if worked on a Firm Holiday) Allowance is provided to team members who are working only during night shifts. Transport is provided for team members working during night shifts. #CA-GSD #CA-SRV #CA-SI Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300732 Show more Show less

Key Responsibilities: Customer Issue Resolution: Identify and resolve customer problems using the knowledge base and available resources, ensuring each solution is tailored to the customers unique needs. Empathy & Support: As our customers often reach out during times of distress, its crucial to treat each customer with the care and attention they deserve. Youll provide compassionate, thoughtful support, as you would to a friend or family member in need. Problem Diagnosis: Use a logical approach to diagnose issues, ask probing questions, and provide effective solutions to customers in stressful situations. Documentation: Accurately document customer issues, following company guidelines and maintaining detailed records for future reference. Service Explanation: Clearly explain service contract provisions to customers, especially in challenging situations, ensuring they understand their benefits and options. Inbound & Outbound Calls: Handle both inbound and outbound calls, as well as email inquiries, providing prompt, professional, and courteous assistance. Adherence to SOPs: Follow Standard Operating Procedures (SOPs) and company scripts to ensure consistent, high-quality service. Quality Improvement: Continuously contribute to the improvement of service quality by recommending and implementing better processes and solutions. Active Listening & Communication: Exhibit excellent active listening skills, demonstrating empathy and understanding in every interaction. Communicate clearly and professionally, both in writing and verbally. Problem-Solving: Use logical reasoning to evaluate alternative solutions and make decisions that benefit the customer and align with company goals. Time Management & Responsibility: Manage time effectively, prioritizing tasks and ensuring that customer needs are met in a timely manner. Why You Should Apply: Make a Real Impact: Help people when they need it most, delivering compassionate support in moments of distress. Growth Opportunities: Be part of a company that values its people, offering opportunities for professional development and advancement. Supportive Team Environment: Work with a dynamic team committed to delivering excellence in customer service. Preferred candidate profile Key Skills & Qualifications: Exceptional Customer Service: Strong ability to listen actively, empathize with customers, and provide clear, concise solutions especially when customers are facing stressful situations. Communication Skills: Excellent verbal and written communication, with a professional phone demeanor. Language : Must know Hindi & English, Other regional Language is a plus. Empathy: Ability to treat customers with compassion, patience, and understanding, particularly in distressing circumstances. Problem-Solving Abilities: Strong reasoning skills to assess customer issues and provide the best possible resolution. Technical Proficiency: Comfortable using CRM software and other computer systems; strong typing skills. Previous Experience: Previous customer service experience is preferred, especially in a service-oriented or practical industry. Education: A college degree or equivalent experience is preferred. Accountability: Take ownership of tasks and responsibilities, ensuring high standards of service are met. Why Join Global Assure? At Global Assure , we understand that when customers reach out for assistance, they are often in distress and need immediate support. As a member of our team, you’ll have the opportunity to make a real difference in people’s lives, providing reassurance, practical solutions, and compassionate care. If you are a dedicated problem-solver with a passion for delivering outstanding service, we invite you to join our team and be part of our mission to provide exceptional assistance to those in need. WhatsApp your CV to 8130471166 or mail to neha.luthra@globalassure.com Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing The primary objective of this role is to Routing, Switching, Manage LAN, WAN, wireless Network and Knowledge of SDWAN Cisco Viptela Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. Job Description Key Responsibilities: Proactively monitors the work queues. Hands on experience: Routing, Switching and Wireless technology. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing The primary objective of this role is to Routing, Switching, Manage LAN, WAN, wireless Network and Knowledge of SDWAN Cisco Viptela Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. Job Description Key Responsibilities: Proactively monitors the work queues. Hands on experience: Routing, Switching and Wireless technology. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Role: Junior Application Engineer - CNC Probing & Marking Systems Operation: On site (Resident engineer) Location: Jamshedpur, India (extensive travel across East India) Job description: We're looking for a motivated Junior Application Engineer to join our team. You'll independently install, service, demonstrate, and support probing systems and industrial marking machines for our clients in the East India industrial belt. This role requires significant travel, a blend of technical expertise and customer interaction. Key Responsibilities: * Extensive Travel: Regular travel to locations like Jamshedpur, Howrah, Kolkata, Durgapur, Rourkela, occasionally Raipur (and wherever necessary) * Probing: Hands-on work with probing systems for automatic job offsets on VMC, HMC, and Lathe machines, including basic programming and application development. * Customer Demos & Training: Conduct on-site demonstrations and provide training to customers. * Installation & Service: Perform precise installations, service, and troubleshooting for probing and marking systems. Qualifications & Experience: * Diploma in Mechanical/Tool & Die Making or ITI certificate. * Minimum 2 years of Proven experience in a field application or service role, preferably with CNC machining. Essential: * Knowledge about workpiece setting, taking offsets, and G-code programming in CNC. * Experience working with Fanuc controllers. * Knowing Mitsubishi and Mazak controllers is an added advantage. * Knowledge about PLC is an added advantage. * Strong understanding of CNC machine operations. * Excellent problem-solving and communication skills. * Ability to work independently. Good to have: * Valid two-wheeler license and ability to ride a two-wheeler preferred. Training: The first two months will be dedicated to comprehensive training. What we will offer : * Competitive salary and benefits. * Opportunity to work with cutting-edge technology. * Continuous learning and professional development. Show more Show less

Position Overview Job Title: Operations Senior Lead, AVP Location: Bangalore, India Role Description Division Overview At Deutsche Bank Ivestment Banking (IB) Operations is part of the broader CB, IB and CRU Operations division and it provides the support and control infrastructure that enables the bank to develop and deliver financial products throughout the world. Within IB Ops, professionals are responsible for the management and execution of transactions in a manner which maximizes profitability and minimizes risk. Margin & Treasury Operations (MTO) comprises of two primary function- Collateral Management & Valuations (CMV and Treasury Operations. Treasury Operations includes Money Market Operations and Nostro Management. Nostro Management operations is responsible for providing a sound cash management capability to manage the movements of cash within DB which is critical for the bank to effectively manage its liquidity. We use the Global Cash Management System (GCMS) to capture contractual flows from various front and back office systems real-time to forecast timely funding requirements for Nostros / Central Banks based on settlement and follow up with the Traders / Desk, etc. as per requirement. The NM ops team in India supports the APAC, EMEA and Americas regions. Position Description Scope of Role Directly responsible for managing the function Efficiently manages initiatives and prioritizes work load to ensure goals are met Develop and implements new processes/procedures to improve operational efficiency and reduce risk Collaborate across teams / functions / regions Key Expectations: Background Treasury or Liquidity Management. Strong organisational skills; ability to identify and prioritise multiple tasks based on criticality, impact and franchise importance. Exceptional communication skills – verbal, written and presentation. Independent problem solver who demonstrates accountability as well as execution capability. Ability to independently coordinate and manage work requirements across multiple business areas and functions. Ability to work in a fast-paced, highly regulated environment. Ability to connect with people as well as desire to learn process flows. Dedication to servicing a demanding internal and external client base. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities CORE RESPONSIBILITIES: The person will be providing oversight and governance for Nostro Management processes that typically have a high level of client servicing, monetary exposure, regulatory risk and reputational /financial loss due to transaction nature, which can impact client relationships. Responsible for day to day running of Nostro Management function globally and line management of 40+ team members. Re-engineering the current process to meet the changing needs of the business. Leading/contributing to various projects which are kicked off in the department to increase efficiency in the process. Responsible to ensure daily tasks are carried out effectively, efficiently and accurately protecting the Bank to any financial and Regulatory risks Responsible for Timely delivery of daily/Weekly /Monthly audit requests processing / customer query resolutions within provided Benchmark with the expected fashion. Complete and Confirm all the activity and escalation of outstanding trade queries as per processing queues Maintain the Quality and completeness as required by the business. Expected to monitor KPIs and KRIs of the process. Lead and contribute to Global initiatives that could be strategic and tactical in nature Should have detailed understating of Funding, reconciliations, settlements processes Strong operations management and project management skills are required. Ability to work independently and deliver results in a high-pressured environment. Ability to understand process risks and ensure timely reporting and escalation of critical risks & non-compliance with policies, standards, and limits. Ability to challenge the status quo and drive automation/process efficiency. Strong attention to detail and accuracy with an ability to notice discrepancies/issues. Strong verbal and written communication skills and effective interpersonal skills. Ability to ask probing questions to gather information and resolve issues and where appropriate, able to articulate own position and reach a consensus in the light of differing views. Close interaction with regional and global teams to ensure consistency in procedures and policy and to stay aware of organizational objectives Ensuring processes and procedures are complied with relevant legal and regulatory requirements Partner with the project team to develop requirements for system enhancements and assist with user acceptance testing. Participate in change the bank (CTB) initiatives of the team as well as domain-wide. Ability to mentor and coach team members. People Management The behaviours provided below should be adopted by all Deutsche Bank employees in relation to their development and management of others. Supports the development of an environment where people management and development is the number one priority. Coaches direct reports and others in the organisation, as appropriate Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment Supports tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance Your Skills And Experience 12-15 years of experience in the financial services industry with strengths including the ability to manage multiple teams servicing across regions Background in Treasury or Liquidity Management. Proven track record of delivery – with clear evidence of Problem solving. Ability to present complex issues/ideas to all levels of management in a highly professional and understandable manner Experience with mentoring new staff to maintain continuity in key functions within the group’s mandate as well as building and maintaining partnerships with key stakeholders Build & maintain strong relationships with on-shore partners and Stakeholders. Strong organizational skills; ability to identify and prioritize multiple tasks based on criticality, impact and franchise importance. Knowledge of Tableau, Alteryx and other self-service analytical and data interpretation tools will be an advantage Essential: Detailed knowledge of the front to back process in an investment banking environment with focus on Treasury. Proven ability to manage multiple product systems. Proven problem solving and troubleshooting skills Desirable: Strong knowledge of Microsoft Office products Proven Change Agent: Able to demonstrate delivery of a change initiative and challenges operating model – identify process improvements and work with both business and support partners to enhance effectiveness of control environment and improve accuracy of reporting Education/ Qualifications Degree in Finance, Commerce or related field, or have a minimum of 12 years of work experience in a Banking/Finance environment. Experience working in a global, cross matrix reporting organization. Professional or Investment banking qualifications are not a must but will be looked upon favourably. How We’ll Support You Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having an AUM => INR 20 Million through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Key Accountabilities Acquire and upgrade quality Treasures clients in the branch location areas Engage with existing customers to deepen the wallet share through retention and growth of AUM Accountable for achieving monthly & annual volume and revenue objective, as agreed Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage Drive and deliver exemplary customer service in the local market and uphold DBS service standards Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc Job Duties & Responsibilities Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and nurturing the client having AUM => INR 10 M Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements Keep attuned to the current economic and financial markets to be current and proficient to ensure effective engagement with the elite segment of Treasures customers Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team work Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews To exercise appropriate due diligence while on-boarding and engaging with clients Establish DBS as a primary banker for clients and as a prominent wealth management provider in India Organize exclusive lifestyle, sports , music and such other elite engagement events and activities for prospect generation , entrench existing relationship and reinforce the DBS brand in the Private Wealth management space Requirements Sound understanding of financial planning and wealth management products in India In-depth knowledge of local market and competition AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualifications Graduate / Post Graduate with MBA in relevant field Core Competencies Effective probing and listening skills Strong Relationship Management and influencing skills Self-driven and ambitious Good written and verbal communication skills Results-orientated & the ability to deliver results under pressure Understanding of competitive positioning Strong service orientation, customer-centric behavior Focused on developing image and good will of the brand Creative, inquisitive mind with problem solving abilities Ability to deliver results within tight timelines Attention to details, analyzing abilities Technical Competencies Understanding of HNI Sales/ wealth management product suite, platforms and operational procedures Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general Understanding of KYC requirements & Anti-money Laundering Policies Knowledge of financial markets and products to assist in meaningful engagement with clients Work Relationship Management of clients and prospects for acquisition and deepening of wallet share Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients Mandatory Training GCAP (Group Customer Acceptance Policy) BCAP (Business Customer Acceptance Policy) AML (Anti Money Laundering) and KYC Guidelines PIP (Personal Investment Policy) ORM (Operational Risk Management) Information Security Policy DBS India - Culture & Behaviors Performance through Value Based Propositions Ensure customer focus by delighting customers & reduce complaints Build pride and passion to protect, maintain and enhance DBS’ image and reputation Enhance knowledge base, build skill sets & develop competencies Execute at speed while maintaining error free operations Maintain the highest standards of honesty and integrity en en Primary Location India-Maharashtra-Pune Job Relationship Management Schedule Regular Job Type Full-time Job Posting Jun 10, 2025, 9:30:00 AM Show more Show less

Sberbank Branch in India received a universal license for banking operations in the Republic of India in 2010. The main task of the Branch is servicing the Russian–Indian trade turnover, providing modern banking services and products to corporate clients participating in foreign economic activity, developing relations with banks and exchanges. The main business of the Branch is working with corporate clients and financial institutions; retail services are provided to employees of Russian foreign institution in India. Responsibilities Development of a strategy for the Indian market within the Global markets division Assuming the Sales for Global markets product functionality, negotiations with clients / counterparties for trades to enable the bank to tactically invest/hedge across the platforms while focusing on risk-adjusted returns: through exchanges in India, in global exchanges as well as via entering OTC deals with corporates, probing avenues via Gift City or Interbank Market on a back-to-back basis by signing ISDA and CSA agreements & exchanging VMs as well as assisting foreign portfolio investors in investing and raising money from and to capital markets and manage the trade balance Sales of OTC products for FDI (Russian corporates and financial institutions which set up new ventures and/or build on existing capacity by extending debt) as well as for Indians exporting to Russia in realizing payments against Russian Ruble Potentially leveraging the existing Russia-third party country business relationship and third party country-India trade dependency Development of investment approaches and internal regulation documents Solving the strategic and legal challenges (in collaboration with the client relations, compliance, legal, accounting, operating and other internal teams as well as external consultants) that may arise while executing the above-mentioned tasks Requirements Successful 7+ year experience in derivatives and fixed income instruments trading, including an extensive track-record of executed OTC transactions as well as working with exchange-traded instruments Deep practical knowledge of money markets, G-secs, bonds & debentures, OTC FX derivatives, offshore derivatives instruments (ODIs), structured products and related SEBI, RBI FEMA regulations Professional skills in asset pricing Developed professional communication skills Fluent written and spoken English Degree in economics or finance from a top university We Offer Work in our modern office in New Delhi, India Competitive salary and opportunities for professional development A quarterly bonus, which is paid every quarter for the work done Collaborative working environment in a state-of-the-art Delhi office Professional and theme communities, support for employee initiatives Courses in Corporate University Opportunity to come to HQ and complete an internship at Sber Show more Show less

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management Shift Time Shift C (India) Recruiter Info Hiral Parag Rughani hparb@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Job Description Job Summary –  Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s  Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.  Update users about request status and close request when users are satisfied with solutions  Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.  Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Technical Skills Years of experience needed – Minimum 6 to 12 months  Effective Business Communication  Strong time management  Communication in neutral or American accent over phone and grammar skills  Analytical skills  Ability to follow process and procedures. Escalate unknown issues or questions without delay  Prompt response to telephone calls, email, and instant message requests for technical support  Operating the computer, OS and Knowledge base navigation  Use of Ticketing tool  Account Management / Password reset  Active listening and probing skills  Level 1 and 1.5 technical troubleshooting  Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)  Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director  Proficient in MS Office 2013, 2016 and must have knowledge of O365  Must have worked on Windows 7 and Windows 10 support for laptops and desktops  Documents, tracks, and monitors new and open Incidents until resolution or proper escalation  Knowledge of Wyse thin and zero client support, set up and connectivity  Supporting issues with Printer installations, HP Print and Scan via USB  Cisco VPN client support Certifications Needed  MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less

Job Description JOB DESCRIPTION As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Morgan Stanley Fund Services (MSFS), a wholly owned subsidiary of Morgan Stanley, provides fund administration services to the world’s leading hedge funds. With over $600 billion in Assets under Administration, the division employs over 1,340 professionals globally, with offices in New York, Dublin, London, Hong Kong, Mumbai, Glasgow, and Bangalore. The Investor Services group (AML – Screening team) within Morgan Stanley Fund Services prides itself on providing best in class service to both the Hedge Funds and their investors. We leverage the firm’s proprietary web-based applications and work closely with hedge fund clients, investors, and other teams within the division. We are currently seeking a candidate to be a part of the Mumbai AML Screening team. The position is based in Mumbai. These are client facing positions. This team is directly responsible for providing AML/KYC services which involves reviewing of KYC documents, identification of red flags, verifying the source of wealth and source of funds of investors, performing sanctions/negative media screenings, and conducting appropriate due diligence based on the risk score of investors. The role entails a wide range of responsibilities related to investor relations, transactions, compliance, risk mitigation, reporting and communications. It requires attention to detail, strong analytical skills, and the ability to work in a fast-paced, deadline-driven environment. The successful candidate will play a key role in overseeing the day-to-day operations related to Screening function, ensuring the efficient and accurate processing of investor AML reviews, reporting, and the delivery of exceptional client service. The role requires a deep understanding of hedge fund operations, AML expertise, Screenings, and strong leadership skills to manage a team while collaborating with various internal and external stakeholders. This role is pivotal to ensuring the smooth and efficient operation of the Investor Services Operations, requiring a combination of leadership, operational expertise, and client management skills. Shift Timing: 3:00 PM to 12 AM (working hours) Background on the Team The AML Screening team is responsible for performing following functions: Negative News [NNS] and Politically Exposed Persons [PEP] Screening - the process of screening investors, their directors & beneficial owners against news media articles / politically exposed person (PEP) lists on regular basis to negate any potential AML / franchise risk associated with doing business with them. Sanctions Screening - the process to identify whether the investors, their directors & beneficial owners is prohibited under trade or economic sanctions lists, and / or may pose money laundering or any related risk to the firm. Here is a breakdown of key tasks and responsibilities typically associated with this role: Operational Management: Lead and manage the AML - Screening team, ensuring efficient processing of investor transactions, fund subscriptions, redemptions, and transfers. Performance of detailed screening and or ongoing sanction, adverse news & PEP reviews utilizing available tools, various third-party and internal databases Perform name screenings [NNS, PEP, Sanction] of real time hits for potential sanctions matches to designated sanctions targets and prohibited persons lists, violations as per the internal and external watchlists. Effectively investigate, document, and write dispositions with clear rationale substantiating the decision about the match being positive or false. Identify anomalies, use judgment for to determine if case needs to be escalated for further investigation and querying additional details, in order to make a more informed decision about the match. Ensure accurate, complete, and up-to-date internal documentation to provide evidence of decisions and reasoning based on the facts and the potential ML/FT risk identified. Ensure that the alerts processed are accurate and completed within the specified time period. Follow operational procedures on sanctions alert handling for all alert types, including documenting the decision rationale. Speed and accuracy of decision making is essential. Escalate alerts that may raise any potential reporting requirements and/or to the Morgan Stanley Global Financial Crimes team (GFC). Communicate with clients/investors when further information is required as part of reviewing against sanctions lists. Provide inputs in order to refine automated sanctions screening risk methodology, reduce false positives, mitigate sanctions risks and improve customer experience. Produce and review MIS and other internal operational reports that assist in the effective operation of the team. Oversee the day-to-day operations of the team, ensuring timely and accurate processing of investor screenings, inquiries, and requests. Identify and implement process improvements to increase efficiency, reduce errors, and enhance the investor experience. Manage the investor onboarding screening process, including the setup of new accounts and verification of investor information. Maintaining effective, professional operational relationships with management and colleagues in other functional teams to ensure that we deliver a unified service to our clients. Foster a positive and productive team environment to meet organizational goals. Keeping management in Mumbai, Westchester and Dublin appraised of operational issues in a timely manner. Work closely with senior management to ensure high impact client delivery is produced in day-to-day operations and keep them apprised of any issues. Ensuring that line management are made aware of any HR or individual performance issues in a timely manner. Client Relationship Management: Act as a primary point of contact for institutional clients, regarding AML - Screening inquiries, ensuring their needs are met and address any escalated issues. Ensure high levels of client satisfaction by delivering consistent, high-quality services. Manage the resolution of complex investor inquiries or disputes, working closely with other departments as needed. Maintaining confidentiality of client information provided due to the nature of their role. Maintain effective, professional operational relationships with clients. Develop and maintain strong relationships with key stakeholders, including investors, fund managers, and internal teams. Compliance and Risk Management: Ensure all AML - Screening operations comply with relevant regulatory and legal requirements. Monitor operational risks and take proactive steps to mitigate any issues related to compliance, accuracy, or fraud. Ensure that line management, risk team/senior management are made aware of any AML/KYC - Screening issues in a timely manner. This will include escalating for action as well as escalating for outcome. Maintain up-to-date knowledge of clients, industry regulations, compliance standards, and market trends. Reviewing procedure documents and updating it with any new regulatory changes. Take ownership for the effective communication and resolution of issues. Ensure that line management are made aware of any operational issues in a timely manner. This will include escalating for action as well as escalating for information. Play a central role in the resolution of the specific issue, drafting of incident reports and in reporting to the line management. In conjunction with line management, communicate the initial issue and ongoing status to the risk team/senior management. Play a role in ensuring that appropriate actions are taken to prevent a recurrence (e.g. employee training, procedural changes, system enhancements, etc.) Process improvement and Operational Efficiency: Drive continuous improvement initiatives within the AML/KYC team to enhance operational efficiency reduce errors, enhance the investor experience and service quality. Work closely with technology teams to automate and streamline processes where possible. Monitor key performance indicators (KPIs) and provide reports on operational performance to senior leadership. Ensure that all activity is processed in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures. Act as a contact point and escalation to the Vice President for AML/KYC related activity. Ensure that KYC records of the investors are maintained in a complete and organized manner. Produce and review internal and external AML/KYC reports that assist in the effective operation of the team. Manage the investor onboarding process, including the setup of new accounts and verification of investor information. Ensure that each work product is supported with work instructions and other guidance material to make deliverable both efficient and reliable in quality. Maintaining effective, professional operational relationships with management and colleagues in other functional teams to ensure that we deliver a unified service to our clients. A strong knowledge of our internal policies and procedures. Team Leadership and Development: Manage, mentor, and develop a high-performing team within the AML/KYC Operations function. Supervise and mentor junior team members; provide training and career development support. Holds self and others accountable ensuring delivery of a consistent and distinctive client service. Inspires and empowers others to always do the right thing and look for opportunities to exceed expectations. Providing AML - Screening expertise and help to resolve issues arising from AML process. Work with their Managers and Team Leaders to ensure the timely and accurate processing of all Investor activity. This should be monitored with particular reference to system work queues and system MIS. Should be able to determine risk-based approach and accordingly advise the team to process AML reviews. Conduct goal settings, mid-year, and annual performance reviews, provide feedback, and support career development for team members. Ensure appropriate training and development for team members on systems, processes, and regulatory requirements. Conduct timely meetings, ones on ones, career conversations with team at regular intervals. Actively manage teams’ career and identify areas for self-development, skill development and growth. Highlighting resource constraints to line management. Build and develop a diverse and high-quality team. Engages with firm and operations strategy to establish and share a clear vision. Secures consensus and is inclusive. Reporting and Analytics: Prepare and present detailed reports on AML - Screening operations to senior management, highlighting key performance metrics and any issues that may require attention. Analyze operational trends and provide insights to enhance service delivery and reduce inefficiencies. Provide regular reports on team performance, AML assignments, client/investor feedback and satisfaction, and other key performance indicators (KPIs). Drive data cleansing to ensure all the data and reports are accurate, complete & consistent. Analyze operational data to identify trends and areas for improvement. Ensure timely and appropriate follow ups on pending items and update systems accordingly. Investigate fully, and where necessary ask probing questions to ensure that the issue is understood, and guardianship maintained. Preparation of various MIS/ PPT reports for internal monitoring and reporting the MIS to senior management. Daily Status presentation along with relevant backups and action plan. Drive efficiency through excel based functions and data tools, for Auto Allocation of activities based on the priority, SLAs, and capacity of each team. Preparing and reviewing, timesheet, labor studies, FTE Utilization across teams and clients for better staffing. Analyze operational data to identify trends and areas for improvement. Collaboration with Cross-Functional Teams: Work closely with other departments (e.g., IT, AML/KYC, Investor Relations, Documentation, Global Financial Crimes, Risk, Accounting) to resolve issues and optimize service offerings. Collaborate with the client facing, accounting, conversion, IT teams to address client concerns and ensure the smooth onboarding of new investors. Assist in the development of new tools, frameworks & services for enhancing AML systems by providing operational insights. Qualifications, Technical Skills & Experience: Master’s Degree / MBA in Finance, Accounting, Economics, or a related field. Preferably in a business or numerical discipline. Certification in a professional association such as the Association of Certified Anti- Money Laundering Specialists (ACAMS) would be helpful. 15+ years of AML/KYC - Screening experience within a regulated financial services firm / Fund administration, or a similar operational role within financial services., with at least +4 years in a management role. A strong knowledge of global AML regulations (as it pertains to funds would be advantageous). Excellent communication and interpersonal skills with ability to build strong client and investor relationships. Proficiency in Microsoft Excel, Word, and other data management tools; experience with financial software is a plus. A strong knowledge of global AML regulations (as it pertains to funds would be advantageous). Good administrative and organizational skills with a particular focus on accuracy and attention to detail. Good team player and ability to work independently with little supervision but also knows when to seek help and escalate issues where necessary. Excellent communication and interpersonal skills with ability to build strong client and investor relationships. Proficiency in Microsoft Excel, Word, and other data management tools; experience with financial software is a plus. An ability to work under pressure and an ability to cope with increased workloads at month-end. Skillset: Strong leadership, interpersonal, and communication skills. Experience with process automation and efficiency improvement initiatives. Good administrative and organisational skills with a particular focus on accuracy and attention to detail. An ability to work and lead under pressure, lead as part of focused globally team and an ability to cope with increased workloads at month-end. Prior experience in hedge fund operations, AML/KYC, Screening, or a similar financial services role is preferred. Well verse with KYC documentary requirements as per Simplified Due Diligence (SDD), Client Due Diligence (CDD), and Enhanced Due Diligence (EDD) standards. Knowledge of financial regulations (e.g., AML/KYC) is preferred. Exceptional analytical and problem-solving skills with a focus on process optimization, ability to understand complex client exceptions, offerings, transactions. An ability to work as part of a virtual team that is spread across different time zones and geographies. Ability to use key financial systems and other IT tools. Strong knowledge of financial products, markets, and AML/KYCs operations. Proven Leadership Skills And Experience Managing a Team. Excellent problem-solving, communication, and interpersonal skills. In-depth knowledge of regulatory requirements related to AML/KYCs (e.g., SEC regulations, anti-money laundering). Strong analytical skills with the ability to interpret data and generate reports. Proficient in Microsoft Office Suite and experience with AML/KYCs platforms or CRM tools. Work Environment: The role is typically office-based, with potential for flexible work arrangements depending on the company’s policy. Good To Have Excel basics - Must have Advance excel skills - Fundamentals of VBA - Must have VBA coding - Good to have Any Digital tool experience (Alteryx , Tableau, Xceptor, Power BI, etc)- Good to have Comfortable with Microsoft office: Outlook, Excel, Word, PowerPoint, Visio, Share point, Access Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. Show more Show less

Morgan Stanley Fund Services (MSFS), a wholly owned subsidiary of Morgan Stanley , provides fund administration services to the world’s leading hedge funds. With over $600 billion in Assets under Administration, the division employs over 1,340 professionals globally, with offices in New York, Dublin, London, Hong Kong, Mumbai, Glasgow, and Bangalore. The Investor Services group (AML – Screening team) within Morgan Stanley Fund Services prides itself on providing best in class service to both the Hedge Funds and their investors. We leverage the firm’s proprietary web-based applications and work closely with hedge fund clients, investors, and other teams within the division. We are currently seeking a candidate to be a part of the Mumbai AML Screening team. The position is based in Mumbai. These are client facing positions. This team is directly responsible for providing AML/KYC services which involves reviewing of KYC documents, identification of red flags, verifying the source of wealth and source of funds of investors, performing sanctions/negative media screenings, and conducting appropriate due diligence based on the risk score of investors. The role entails a wide range of responsibilities related to investor relations, transactions, compliance, risk mitigation, reporting and communications. It requires attention to detail, strong analytical skills, and the ability to work in a fast-paced, deadline-driven environment. The successful candidate will play a key role in overseeing the day-to-day operations related to Screening function, ensuring the efficient and accurate processing of investor AML reviews, reporting, and the delivery of exceptional client service. The role requires a deep understanding of hedge fund operations, AML expertise, Screenings, and strong leadership skills to manage a team while collaborating with various internal and external stakeholders. This role is pivotal to ensuring the smooth and efficient operation of the Investor Services Operations, requiring a combination of leadership, operational expertise, and client management skills. Shift Timing: 5:30 PM to 3:30 AM (Night Shift working hours) Background on the Team The AML Screening team is responsible for performing following functions: Negative News [NNS] and Politically Exposed Persons [PEP] Screening - the process of screening investors, their directors & beneficial owners against news media articles / politically exposed person (PEP) lists on regular basis to negate any potential AML / franchise risk associated with doing business with them. Sanctions Screening - the process to identify whether the investors, their directors & beneficial owners is prohibited under trade or economic sanctions lists, and / or may pose money laundering or any related risk to the firm. Here is a breakdown of key tasks and responsibilities typically associated with this role: Operational Management: Part of the AML - Screening team, ensuring efficient processing of investor transactions, fund subscriptions, redemptions, and transfers. Performance of detailed screening and or ongoing sanction, adverse news & PEP reviews utilizing available tools, various third-party and internal databases Perform name screenings [NNS, PEP, Sanction] of real time hits for potential sanctions matches to designated sanctions targets and prohibited persons lists, violations as per the internal and external watchlists. Effectively investigate, document, and write dispositions with clear rationale substantiating the decision about the match being positive or false. Identify anomalies, use judgment for to determine if case needs to be escalated for further investigation and querying additional details, in order to make a more informed decision about the match. Ensure accurate, complete, and up-to-date internal documentation to provide evidence of decisions and reasoning based on the facts and the potential ML/FT risk identified. Ensure that the alerts processed are accurate and completed within the specified time period. Follow operational procedures on sanctions alert handling for all alert types, including documenting the decision rationale. Speed and accuracy of decision making is essential. Escalate alerts that may raise any potential reporting requirements and/or to the Morgan Stanley Global Financial Crimes team (GFC). Communicate with clients/investors when further information is required as part of reviewing against sanctions lists. Provide inputs in order to refine automated sanctions screening risk methodology, reduce false positives, mitigate sanctions risks and improve customer experience. Produce and review MIS and other internal operational reports that assist in the effective operation of the team. Oversee the day-to-day operations, ensuring timely and accurate processing of investor screenings, inquiries, and requests. Identify and implement process improvements to increase efficiency, reduce errors, and enhance the investor experience. Manage the investor onboarding screening process, including the setup of new accounts and verification of investor information. Maintaining effective, professional operational relationships with management and colleagues in other functional teams to ensure that we deliver a unified service to our clients. Foster a positive and productive team environment to meet organizational goals. Keeping management in Mumbai, Westchester and Dublin appraised of operational issues in a timely manner. Work closely with senior management to ensure high impact client delivery is produced in day-to-day operations and keep them apprised of any issues. Ensuring that line management are made aware of any HR or individual performance issues in a timely manner. Client Relationship Management: Act as a primary point of contact for institutional clients, regarding AML - Screening inquiries, ensuring their needs are met and address any escalated issues. Ensure high levels of client satisfaction by delivering consistent, high-quality services. Manage the resolution of complex investor inquiries or disputes, working closely with other departments as needed. Maintaining confidentiality of client information provided due to the nature of their role. Maintain effective, professional operational relationships with clients. Develop and maintain strong relationships with key stakeholders, including investors, fund managers, and internal teams. Compliance and Risk Management: Ensure all AML - Screening operations comply with relevant regulatory and legal requirements. Monitor operational risks and take proactive steps to mitigate any issues related to compliance, accuracy, or fraud. Ensure that line management, risk team/senior management are made aware of any AML/KYC - Screening issues in a timely manner. This will include escalating for action as well as escalating for outcome. Maintain up-to-date knowledge of clients, industry regulations, compliance standards, and market trends. Reviewing procedure documents and updating it with any new regulatory changes. Take ownership for the effective communication and resolution of issues. Ensure that line management are made aware of any operational issues in a timely manner. This will include escalating for action as well as escalating for information. Play a central role in the resolution of the specific issue, drafting of incident reports and in reporting to the line management. In conjunction with line management, communicate the initial issue and ongoing status to the risk team/senior management. Play a role in ensuring that appropriate actions are taken to prevent a recurrence (e.g. employee training, procedural changes, system enhancements, etc.) Process improvement and Operational Efficiency: Drive continuous improvement initiatives within the AML/KYC team to enhance operational efficiency reduce errors, enhance the investor experience and service quality. Work closely with technology teams to automate and streamline processes where possible. Monitor key performance indicators (KPIs) and provide reports on operational performance to senior leadership. Ensure that all activity is processed in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures. Act as a contact point and escalation to the Vice President for AML/KYC related activity. Ensure that KYC records of the investors are maintained in a complete and organized manner. Produce and review internal and external AML/KYC reports that assist in the effective operation of the team. Manage the investor onboarding process, including the setup of new accounts and verification of investor information. Ensure that each work product is supported with work instructions and other guidance material to make deliverable both efficient and reliable in quality. Maintaining effective, professional operational relationships with management and colleagues in other functional teams to ensure that we deliver a unified service to our clients. A strong knowledge of our internal policies and procedures. Team Leadership and Development: Lead, train, motivate, mentor, and develop a team of AML professionals. Communicate team objectives, demonstrate sense of ownership and accountability. Ensure that individual team members are aware of the policies, controls and procedures that apply to their role. Foster a positive and productive team environment to meet organizational goals. Identify areas for skill development. Building AML process instructions for each topic that help new hires understand the process faster. Work closely with senior manager to ensure high impact client delivery is produced in day-to-day operations. Managing the delivery of services to clients against a pre-agreed service level agreement. Providing oversight and guidance to their team. Providing AML expertise and help to resolve issues arising from AML process. Should be able to determine risk-based approach and accordingly advise the team to process AML reviews. Ensuring that their team delivers services in a timely, accurate and compliant manner. Ensuring that the team has appropriate cover in place to cope with annual and ad-hoc leaves. Develop and maintain rapport with peers, colleagues, and offshore counterparts. Providing a point of escalation to team leaders and other team members as appropriate. Keeping management appraised of operational issues in a timely manner. Ensuring that line management are made aware of any HR or individual performance issues in a timely manner. Reporting and Analytics: Prepare and present detailed reports on AML - Screening operations to senior management, highlighting key performance metrics and any issues that may require attention. Analyze operational trends and provide insights to enhance service delivery and reduce inefficiencies. Provide regular reports on team performance, AML assignments, client/investor feedback and satisfaction, and other key performance indicators (KPIs). Drive data cleansing to ensure all the data and reports are accurate, complete & consistent. Analyze operational data to identify trends and areas for improvement. Ensure timely and appropriate follow ups on pending items and update systems accordingly. Investigate fully, and where necessary ask probing questions to ensure that the issue is understood, and guardianship maintained. Preparation of various MIS/ PPT reports for internal monitoring and reporting the MIS to senior management. Daily Status presentation along with relevant backups and action plan. Drive efficiency through excel based functions and data tools, for Auto Allocation of activities based on the priority, SLAs, and capacity of each team. Preparing and reviewing, timesheet, labor studies, FTE Utilization across teams and clients for better staffing. Analyze operational data to identify trends and areas for improvement. Collaboration with Cross-Functional Teams: Work closely with other departments (e.g., IT, AML/KYC, Investor Relations, Documentation, Global Financial Crimes, Risk, Accounting) to resolve issues and optimize service offerings. Collaborate with the client facing, accounting, conversion, IT teams to address client concerns and ensure the smooth onboarding of new investors. Assist in the development of new tools, frameworks & services for enhancing AML systems by providing operational insights. Qualifications, Technical Skills & Experience: Master’s Degree / MBA in Finance, Accounting, Economics, or a related field. Preferably in a business or numerical discipline. Certification in a professional association such as the Association of Certified Anti- Money Laundering Specialists (ACAMS) would be helpful. 6-8+ years of AML/KYC - Screening experience within a regulated financial services firm / Fund administration, or a similar operational role within financial services. A strong knowledge of global AML regulations (as it pertains to funds would be advantageous). Excellent communication and interpersonal skills with ability to build strong client and investor relationships. Proficiency in Microsoft Excel, Word, and other data management tools; experience with financial software is a plus. A strong knowledge of global AML regulations (as it pertains to funds would be advantageous). Good administrative and organizational skills with a particular focus on accuracy and attention to detail. Good team player and ability to work independently with little supervision but also knows when to seek help and escalate issues where necessary. Excellent communication and interpersonal skills with ability to build strong client and investor relationships. Proficiency in Microsoft Excel, Word, and other data management tools; experience with financial software is a plus. An ability to work under pressure and an ability to cope with increased workloads at month-end. Skillset: Strong leadership, interpersonal, and communication skills. Experience with process automation and efficiency improvement initiatives. Good administrative and organisational skills with a particular focus on accuracy and attention to detail. An ability to work and lead under pressure, lead as part of focused globally team and an ability to cope with increased workloads at month-end. Prior experience in hedge fund operations, AML/KYC, Screening, or a similar financial services role is preferred. Well verse with KYC documentary requirements as per Simplified Due Diligence (SDD), Client Due Diligence (CDD), and Enhanced Due Diligence (EDD) standards. Knowledge of financial regulations (e.g., AML/KYC) is preferred. Exceptional analytical and problem-solving skills with a focus on process optimization, ability to understand complex client exceptions, offerings, transactions. An ability to work as part of a virtual team that is spread across different time zones and geographies. Ability to use key financial systems and other IT tools. Strong knowledge of financial products, markets, and AML/KYCs operations. Proven leadership skills and experience managing a team. Excellent problem-solving, communication, and interpersonal skills. In-depth knowledge of regulatory requirements related to AML/KYCs (e.g., SEC regulations, anti-money laundering). Strong analytical skills with the ability to interpret data and generate reports. Proficient in Microsoft Office Suite and experience with AML/KYCs platforms or CRM tools. Work Environment: The role is typically office-based, with potential for flexible work arrangements depending on the company’s policy. Good To Have Excel basics - Must have Advance excel skills - Fundamentals of VBA - Must have VBA coding - Good to have Any Digital tool experience (Alteryx , Tableau, Xceptor, Power BI, etc)- Good to have Comfortable with Microsoft office: Outlook, Excel, Word, PowerPoint, Visio, Share point, Access Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. Show more Show less