1093 Probing Jobs - Page 17

*****International Voice Process***** Profile - Customer Support Executive Process - US Process / US Shift Location - Kharadi, Pune Experience - 2+ years Role & Responsibilities Performing US calling with the best customer service experience to new and existing wireline residential customers offering telecommunications products and services. Building customer relationships by uncovering their stories, getting to know their needs, and recommending product selections they feel good about Solution-based selling approach, overcoming customer objections by listening, understanding, probing, and recommending Simultaneously navigating through multiple systems and tools while interacting with customers. Processing customers' orders and ensuring their accuracy and completion. Participating in continuous training sessions and sharing best practices. Preferred Candidate Profile Educational Qualification: Any management Graduate, postgraduate Work Experience: 2+ ( Minimum 2 years of experience in International Inbound sales/Cross Sales/Outbound Sales (International BPO Only) for experienced candidates is required) Excellent communication in English. Comfortable with graveyard shifts . Perks and Benefits Salary: Up to 4.75 LPA. Variables as per performance Medicare Benefits Medical Insurance Note - Both side cabs are not available / Female candidates are not required.

Job Description A career with us is a journey, not a destination. This could be the next best step in your technical career. Join us. As a Lead Architect at JPMorgan Chase within the Consumer & Community Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications on modern cloud-based technologies. As a core technical contributor, you are responsible for conducting critical architecture solutions across multiple technical areas within various business functions in support of project goals. As a Security Architect, you will lead your team in designing solutions for Cyber, Security, Fraud, and Risk domains. You'll need to understand business goals and requirements to align program and roadmap strategies. Frequent interaction with business and technology stakeholders is essential to ensure alignment and shared understanding of roadmaps. Your role involves defining solutions that utilize Digital-wide or Enterprise-wide assets, incorporating both existing and new technologies. You'll drive proof-of-concepts and pilot implementations to gain insights and make informed decisions. Effective communication across the organization is crucial, requiring you to build professional relationships and convey your domain expertise, vision, and recommendations to senior management. Your solutions will impact both internal and external users, with a focus on external user experience. You'll support architecture deliverables and processes, developing a technology roadmap informed by Business and Technology strategies and industry trends. You'll also influence Annual and Quarterly Roadmap planning. Job Responsibilities Develop, communicate, and manage the Technology Roadmap Stay informed on security standards, authentication protocols, and products Lead Special Initiatives as directed by Senior Management Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future needs Defines the technical target state of their product and drives achievement of the strategy Participates in architecture governance bodies Evaluates recommendations and provides feedback on new technologies Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure and high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 5+ years of applied experience Minimum of multiple past experiences in leading a team to architecture implementation of program, platform, and/or domain changes into production Ability to personally architect and drive adoption of solutions and platforms into production Ability to work independently across multiple initiatives simultaneously Ability to work with multiple design and delivery partners including vendors Strong written and verbal communication skills especially in communicating and influencing senior Business and Technology management Strong understanding of project management methodologies and tools including experience with agile delivery Strong skills in internet technology, information architecture, system design and practical cloud native experience Ability to evaluate current and emerging technologies to recommend the best solutions for the future state architecture Experience in risk based authentication and step up protective measures Experience in application security, e.g. OAuth, OIDC, FIDO, multi-factor authentication, TLS, securing hybrid native and web apps in mobile platforms Preferred Qualifications, Capabilities, And Skills Fundamental experience in defensive security constructs, including digital signatures, digital certificates, PKI, firewalls Experience with open standards Familiarity with rooting or jail-breaking iOS and Android devices to discover mobile application vulnerabilities Understanding of information security and risk management challenges, issues mitigations and remediation. Strong knowledge of OWASP top 10 security issues for web/ mobile. Remediation patterns. Solid understanding of Data Security and Network Security with a focus on OSI reference model Layer 2- Layer 7. Experience with secure coding practices, threat modeling, and vulnerability assessment. Experience with Zero Trust Model, privileged session management, and cloud security Solid understanding of current web and web application servers. Certifications with CISSP, CISA, and CISM is a strong plus. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Presales Lead Experience- 5 Years Location: Jaipur 📍 Join Our Team! 🔻 We're looking for a passionate Presales Lead to join our dynamic team. If you have experience building scalable web solutions and are familiar with IT sales, we'd love to hear from you! Key Roles & Responsibilities: Client Engagement: Proactively identify and engage with potential clients, establish rapport, and build lasting relationships. Initiate and lead discussions to uncover client challenges, goals, and software requirements. Needs Assessment: Conduct thorough needs assessments by actively listening to clients, asking probing questions, and analyzing business pain points. Translate client requirements into clear and actionable insights for the technical and sales teams. Solution Presentation: Collaborate with technical experts to design and tailor software solutions that align with client needs and demonstrate our company's value proposition. Present solutions through compelling presentations, product demonstrations, and solution prototypes. Proposal Development: Lead the creation of detailed and persuasive project proposals, RFP responses, and statements of work. Ensure proposals address client requirements, articulate our approach, and outline project scope and timelines. Technical Consultation: Provide in-depth technical consultation to clients, addressing their inquiries about software capabilities, integrations, customization options, and scalability. Cross-Functional Collaboration: Work closely with sales, marketing, and technical teams to align strategies, share market insights, and coordinate efforts for successful pre-sales activities. Industry Insight: Stay updated on industry trends, emerging technologies, and competitive landscape to provide thought leadership and valuable insights during client interactions. Sales Target Achievement: Collaborate with the sales leadership to set and achieve sales targets, forecast revenue, and contribute to the overall growth of the company. Research, track, maintain, and update leads. Make outgoing calls to develop new business. Contact prospects to qualify leads. Converting leads into potential clients. Generating leads from social media (LinkedIn), Email marketing,g and direct sources. Research and maintain lead generation database. Participate in the preparation of proposals writing and / or sales presentation. Preparing documents as per the requirements. Custom Requirements understanding/ Gathering. Desired Skills and Competencies: Should have experienced with tools like LinkedIn Sales Navigator (LinkedIn), Lusha (Email +data provider), Apollo.io, Interact, G-mass, CRM, Snov, CRM, WhatsApp Marketing toolinteract), Snov (Email +LinkedIn), etc. Must have 3+years of experience as a presales consultant or in Lead Generation. Should have experience in generating lead from direct sources. Must have 2+ years of Lead Generation experience in an IT company. Experience in the Healthcare domain is a plus. Should have good communication skills

Position Overview Job Title: Service Operations - Production Engineer Support, AVP Location: Pune, India Role Description You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions, as a AVP - Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and Mentoring new and existing team members, supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the BAU support queries from business are handled on priority and within agreed SLA and also to ensure all application stability issues are well taken care off. Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Train and Mentor team members to grow to the next role Bring in the culture of innovation engineering and automation mindset Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Update the RUN Book and KEDB as & when required Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a run book. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your Skills And Experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills: Technologies/Frameworks: Shell Scripting and/or Python JAVA 8/OpenJDK 11 (at least) - for debugging Familiarity with Spring Boot framework Unix Troubleshooting skills Hadoop framework stack Oracle 12c/19c - for pl/sql, familiarity with OEM tooling to review AWR reports and parameters No-SQL MQ Knowledge ITIL v3 Certified (must) Configuration Mgmt Tooling : Ansible Operating System/Platform: RHEL 7.x (preferred), RHEL6.x OpenShift (as we move towards Cloud computing and the fact that Fabric is dependent on OpenShift) CI/CD: Jenkins (preferred) Team City APM Tooling: Splunk Geneos NewRelic Prometheus-Grafana Other platforms: Scheduling – Ctrl-M is a plus, AIRFLOW, CRONTAB or Autosys, etc Methodology: Micro-services architecture SDLC Agile Fundamental Network topology – TCP, LAN, VPN, GSLB, GTM, etc Distributed systems experience on cloud platforms such as Azure, GCP is a plus familiarity with containerization/Kubernetes Tools: ServiceNow Jira Confluence BitBucket and/or GIT Oracle, SQL Plus Familiarity with simple Unix Tooling – putty, mPutty, exceed (PL/)SQL Developer Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent troubleshooting and problem solving skills. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures Experience | Exposure (Recommended): 11+ yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Service Operations, development experience within a global operations context Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of supporting complex application and infrastructure domains ITIL / best practice service context. ITIL foundation is plus. Good analytical and problem-solving skills Added advantage if knowing following technologies. ETL Flow and Pipelines. Knowledge of Bigdata, SPARK, HIVE etc. Hands on exp on Splunk/New Relic for creating dashboards along with alerts/rules setups Understanding of messaging systems like SWIFT. MQ messages Understanding Trade life cycles specially for back office How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Position Overview Job Title: Associate - Production Support Engineer Location: Bangalore, India Role Description You will be operating within Corporate Bank Production as an Associate, Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the BAU support queries from business are handled on priority and within agreed SLA and also to ensure all application stability issues are well taken care off. Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Be responsible for your own engineering delivery plus, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Update the RUN Book and KEDB as & when required Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow to best provide operational support Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of the run book. Drive knowledge management across the supported applications and ensure full compliance Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your Skills And Experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills: Technologies/Frameworks: Unix, Shell Scripting and/or Python SQL Stack Oracle 12c/19c - for pl/sql, familiarity with OEM tooling to review AWR reports and parameters ITIL v3 Certified (must) Control-M, CRON scheduling MQ- DBUS, IBM JAVA 8/OpenJDK 11 (at least) - for debugging Familiarity with Spring Boot framework Data Streaming – Kafka (Experience with Confluent flavor a plus) and ZooKeeper Hadoop framework Configuration Mgmt Tooling: Ansible Operating System/Platform: RHEL 7.x (preferred), RHEL6.x OpenShift (as we move towards Cloud computing and the fact that Fabric is dependent on OpenShift) CI/CD: Jenkins (preferred) APM Tooling: either or one of Splunk AppDynamics Geneos NewRelic Other platforms: Scheduling – Ctrl-M is a plus, Autosys, etc Search – Elastic Search and/or Solr+ is a plus Methodology: Micro-services architecture SDLC Agile Fundamental Network topology – TCP, LAN, VPN, GSLB, GTM, etc Familiarity with TDD and/or BDD Distributed systems Experience on cloud platforms such as Azure, GCP is a plus Familiarity with containerization/Kubernetes Tools: ServiceNow Jira Confluence BitBucket and/or GIT IntelliJ SQL Plus Familiarity with simple Unix Tooling – putty, mPutty, exceed (PL/)SQL Developer Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in Follow the Sun model, virtual teams and in matrix structure Service Operations experience within a global operations context 6-9 yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains Good analytical, troubleshooting and problem-solving skills Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.) How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Role: Business Analyst (Junior to Mid-level) Location: Madhapur, Hyderabad Type: Full-time-Onsite Experience: 2–5 years (with some experience in requirements gathering and stakeholder collaboration) Looking for Immediate Joiners (Max to 15 Days) Overview: We are looking for a Business Analyst to support the collection, analysis, and documentation of business requirements. The role requires strong attention to detail, excellent communication skills, and the ability to work closely with stakeholders, product owners, and development teams. The ideal candidate is proactive in asking clarifying questions and ensuring that requirements are clear, complete, and well-documented. Key Responsibilities: Requirements Gathering & Documentation Collaborate with stakeholders across business, product, and technical teams to gather and clarify requirements. Translate business needs into detailed, clear, and actionable requirement documents, user stories, and acceptance criteria. Maintain comprehensive documentation including process flows, wireframes, and specifications. Ensure all requirements are traceable, complete, and aligned with business goals. Stakeholder Engagement Facilitate meetings, workshops, and discussions to elicit requirements and gain consensus. Communicate effectively with technical teams to ensure a clear understanding of requirements. Work closely with project managers and product owners to prioritize and refine requirements. Quality Assurance Support Assist in validating delivered solutions against requirements. Participate in user acceptance testing (UAT) and coordinate feedback from stakeholders. Identify gaps or ambiguities in requirements and raise clarifying questions promptly. Required Skills: 2–5 years of experience as a Business Analyst or similar role. Strong skills in requirements elicitation, documentation, and process modeling. Excellent verbal and written communication skills. Ability to ask probing questions to uncover implicit requirements. Familiarity with Agile methodologies and user story formats. Basic understanding of software development lifecycle (SDLC). Preferred Qualifications: Experience working closely with development teams and product managers. Familiarity with tools like JIRA, Confluence, MS Visio, or other documentation platforms. Exposure to wireframing or prototyping tools (e.g., Figma, Balsamiq). Prior experience in IT, software development, or technology-driven projects. Must have experience on US Health Care Experience working on Mobile Application (Preferable) Soft Skills: Keen attention to detail and ability to capture precise information. Strong interpersonal skills and ability to work with diverse stakeholders. Proactive, curious, and comfortable asking questions to ensure clarity. Organized and capable of managing multiple tasks and deadlines.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an entry-level role focused on maintaining our clients' firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed. Daily, you'll monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur. You'll provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests. By scheduling maintenance activities like patching and configuration changes, you contribute to a proactive approach in managing and optimizing workflows. You'll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles—or create new ones. A key part of your role will be identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements. You may also be involved in implementing and delivering disaster recovery functions and tests. To thrive in this role, you need to have: Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization. Working knowledge of ITIL processes. Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools. Ability to communicate and work across different cultures and social groups. Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed. Positive outlook and ability to perform well under pressure. Eagerness to work diligently and extend hours when necessary. Client-centric approach, always putting clients at the forefront of interactions. Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Specialist, Desktop Technical provides second level support to internal partners and 3rd party engineers regarding the company products, and to get along with customers to resolve complex issues. To perform customer site maintenance and repair activities. The role demonstrates innovative technologies to ensure global consistency of support tasks. Responsibilities: Respond to customers’ enquiries related to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and raise enquiries relating to other aspects of the LSEG business and handover to the appropriate department. Lead the resolution process for customers relating to data and applications, and technical for LSEG products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and raise problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include critical issues to the team leader and other support, sales, engineering, or resolver groups as appropriate. Ensure each customer contact is handled in a manner consistent with the Refinitiv brand and values to maintain customer satisfaction and retention. Recognize and raise recurring problems, inferior processes, or outdated procedures. Accept additional projects or areas of responsibility that will improve the team’s performance. Proactively contribute to the Frontline Support team and the achievement of its goals. Qualifications: Experience in a customer service or contact center environment preferred. Previous experience in the financial or IT industry is desirable. Knowledge of desktop offerings whether deployed or managed (SaaS) is an advantage Comfortability around remote fix on a desktop environment Understanding of client needs. Focus on delivering results. Detail orientated with sound information probing skills. Good problem management and analytical skills Highly motivated and able to meet scheduled deadlines in a fast-paced, service-driven environment Proven strong customer service orientation Ability to communicate and engage effectively, verbally and in writing, in English with customers and colleagues. Willingness to undertake additional projects and responsibilities from time to time. Flexibility with work hours – including rotational shift work, plus weekends and holiday. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration. From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data. Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes. Why is this role important for us? Atlan thrives on making smart, data-informed decisions. As a Senior Data Analyst, you are central to this. You'll dive deep into our data to uncover critical insights that others miss. You won't just report numbers; you'll translate data into clear stories and actionable recommendations. Your work will directly shape strategy, guide cross-functional teams, and accelerate Atlan's growth by ensuring we act on robust evidence and insights, approached with an AI-first mindset. What is your mission? Your mission is to be a catalyst for data-driven decision-making across Atlan. You will partner closely with various teams (like Product, Marketing, Sales, and Success) to understand their challenges and opportunities. You'll conduct in-depth analyses, design experiments, and identify key trends using SQL, our BI platform (Sigma), and potentially Python/R for advanced techniques. You will champion an AI-first approach to analysis, seeking innovative ways to extract deeper meaning. Your goal is to deliver compelling insights and clear recommendations that empower your stakeholders to achieve better outcomes. What makes you an ideal match? We're looking for a curious, analytical, and collaborative individual passionate about using data to solve problems. Technical Skills: You have strong SQL skills and experience wrangling complex datasets. You're proficient with BI tools (like Sigma) for exploration and visualization. Experience with Python or R for statistical analysis or modeling is a major plus, aligning with our AI-first approach. Analytical Mindset: You excel at breaking down ambiguous problems, formulating hypotheses, conducting deep-dive analyses, and synthesizing findings into actionable insights. You think critically about data quality and context. Communication & Storytelling: You can clearly communicate complex findings and the "story" behind the data to diverse audiences, both technical and non-technical. You create compelling visualizations and narratives. Collaboration & Influence: You build strong relationships and work effectively with cross-functional teams. You can translate business needs into analytical questions and influence decisions with data. Proactive & Curious: You don't wait for instructions; you proactively explore data, ask probing questions, and seek out opportunities to drive impact. You're eager to learn and apply new analytical techniques. AI Ready: While you don’t need to be an AI expert, you need to be exploring the future of AI on analytics, data engineering and business intelligence and ready to make decisions that lay the groundwork for an AI centric data estate Why Atlan for You? At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress. Joining Atlan Means Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry. Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit. A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities. As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries. If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together. We are an equal opportunity employer At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having an AUM => INR 20 Million through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Key Accountabilities Acquire and upgrade quality Treasures clients in the branch location areas Engage with existing customers to deepen the wallet share through retention and growth of AUM Accountable for achieving monthly & annual volume and revenue objective, as agreed Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage Drive and deliver exemplary customer service in the local market and uphold DBS service standards Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc Job Duties & Responsibilities Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and nurturing the client having AUM => INR 10 M Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements Keep attuned to the current economic and financial markets to be current and proficient to ensure effective engagement with the elite segment of Treasures customers Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team work Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews To exercise appropriate due diligence while on-boarding and engaging with clients Establish DBS as a primary banker for clients and as a prominent wealth management provider in India Organize exclusive lifestyle, sports , music and such other elite engagement events and activities for prospect generation , entrench existing relationship and reinforce the DBS brand in the Private Wealth management space Requirements Minimum 10 years of work experience in HNI Sales / Wealth Management / Private Banking segment Sound understanding of financial planning and wealth management products in India In-depth knowledge of local market and competition AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualifications Graduate / Post Graduate with MBA in relevant field Core Competencies Effective probing and listening skills Strong Relationship Management and influencing skills Self-driven and ambitious Good written and verbal communication skills Results-orientated & the ability to deliver results under pressure Understanding of competitive positioning Strong service orientation, customer-centric behavior Focused on developing image and good will of the brand Creative, inquisitive mind with problem solving abilities Ability to deliver results within tight timelines Attention to details, analyzing abilities Technical Competencies Understanding of HNI Sales/ wealth management product suite, platforms and operational procedures Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general Understanding of KYC requirements & Anti-money Laundering Policies Knowledge of financial markets and products to assist in meaningful engagement with clients Work Relationship Management of clients and prospects for acquisition and deepening of wallet share Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients Mandatory Training GCAP (Group Customer Acceptance Policy) BCAP (Business Customer Acceptance Policy) AML (Anti Money Laundering) and KYC Guidelines PIP (Personal Investment Policy) ORM (Operational Risk Management) Information Security Policy DBS India - Culture & Behaviors Performance through Value Based Propositions Ensure customer focus by delighting customers & reduce complaints Build pride and passion to protect, maintain and enhance DBS’ image and reputation Enhance knowledge base, build skill sets & develop competencies Execute at speed while maintaining error free operations Maintain the highest standards of honesty and integrity Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements . Primary Location India-Maharashtra-Mumbai Job Relationship Management Schedule Regular Job Type Full-time Job Posting Jun 27, 2025, 10:30:00 AM

Job Description Role: Service Desk SME_Level3 Location: PUNE Job Summary – Candidates with a minimum 3 years of IT Service Desk or End User Support experience. Should have domain expertise in End User Support Services, and skilled in technical troubleshooting and delivery operations support. Years of experience needed – Technical Skills Minimum 3 Years of experience  ITSM tool, Contact Center Platform handling, Windows Operating Systems, Desktop, Laptop, MDM, Office 365,  Identity and Access Management, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint  Excellent spoken and written communication  Active Listening  Probing and Root Cause Analysis  Analytical skills  Presentation skills  Remote Desktop Support  Operations Support  Root cause Analysis and problem solving  Solution based approach  Effective business communication  Attitude to feedback / willing to learn  Team player  Insight into customer mindset Certifications Needed  ITIL v4 Foundation certified preferred About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. ‎ ‎ Equal Opportunity Employer Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click . Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description ROLE SUMMARY The ""Business Process Analyst"" is part of the Global Optimization & Business Intelligence We work closely with our valued stakeholders (customers, distributor partners and country teams) to drive process optimization and enhancement, and own & manage stakeholder/customer experience on every interaction in a fast paced, structured GSC environment, and reduce transactional efforts via effective and efficient processes which help to expedite issue resolution. KEY RESPONSIBILITIES & DELIVERABLES Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely mannerPerform Process transition ensuring low effort experience for all stake holdersCreate Process flow charts , Standard processes operating instructionsDefine & agreed SLA , TAT of all newly transition processes Own and manage customer experience by providing faster resolution, effortless experience, and better customer connectDemonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets) Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills Assures change management practices are followed, including communication, training, documentation development, etc. Reduces customer efforts and enhances productivity via process improvementsIdentifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls.Drive the continuous process improvement, and control initiatives.Drives the development and enhancement of measurement and analytical methodologies. Analyzes data to identify root cause problems from repetitive calls/issues, and make suggestions for next-issue avoidance.Identifies & Promotes opportunities for Automation Improves process maturity of Channel Partners (applicable for APCC Group)Establish close partnership with our distributors and learn their operations by visiting / performing your role at their offices.Support In country teams to actively promote utilization of appropriate tools, such as Ecomm & WebUI, that enable effective service delivery by distributor resourcesSupport In country to Coach & guide channel partners to adopt continuous improvement in their processes that would ultimately improve the quality of service to customers by providing relevant inputs to enhance/optimize the processesEnhances competency level in a planned mannerKeep abreast with the continuing changes within the company, and excel in specific business systems and IT applications Undertake specific knowledge enhancement activities that will make you skilled at multitasking, prioritizing and communicating with impact & influence, to ensure high levels of customer satisfactionDrives the development and enhancement of measurement and analytical methodologies. Assures change management practices are followed, including communication, training, documentation development, etcPublish timely dashboards JOB REQUIREMENTSMandatory Full-time Bachelor’s Degree mandatory.Minimum 3-4 years’ of experience as Business Process Analyst.Expertise with SAP – CRM,ERP,ECCStrong knowledge of MS Office suite & other productivity applicationsStrong active listening, written and verbal communication skills.Willingness for business travel.Knowledge of Rockwell Automation Business Model Desirable Bachelor’s Degree in Engineering and/or Post-Graduation Degree/Diploma in Management is desirable.Six Sigma Green Belt CertificationKnowledge of Power BI ROLE-BASED BEHAVIORS REQUIRED Positive Language Communicates with professionalism and respect. Supportive of team decisions and is trusted by others.Ownership - Takes responsibility for individual performance and aware of team performance goalsAdvocacy & Alternate Positioning - Works on assignments that are moderatelyDifficult, requiring judgment in resolving issue or in making recommendations. Ability to identify potential issues and bring them to supervisor’s attention. Issue diagnosis, Resolution & Next issue avoidance - Promptly notifies manager about any problems that affect his/her ability to accomplish planned goals.Build Organizational Talent - Takes responsibility for individual performance and aware of team performance goals.Process Knowledge & Education - Receptive to coaching and feedback. Is approachable and acts as a resource for other team members.Channel Navigation - Corresponds clearly in multi-channel environment (phone, email, chat ,service tickets. Proactively contributes to other's efforts and collaborates with teams across functions in the country.Active Listening - Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to customer. Maintains professional demeanor, shows empathy for customers Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Description The Talent Acquisition professional is responsible for identifying and attracting qualified talent to WNS- Bangalore India office. This role will provide full cycle recruiting for Lateral & Front line positions for Operations role. Experience 5+ years’ experience as a full cycle recruiter.QualificationsBachelor’s degree in Business, Human Resources, or a related field.Responsibilities Proactively identify diverse talent using sourcing strategies and tools including Naukri, LinkedIn & other hiring Channels Manage recruiting searches: Conduct intake meetings with hiring managers Source passive candidates Review resumes and conduct phone screens Submit candidates to hiring managers with concise screening notes Liaise with other Human Resources staff including business partners, operations Negotiate offers Investigate ways to reach the best talent in more diverse populations. Strong reporting skill & publish daily hiring status to Hiring Managers Exceptionally good Stakeholder Management Maintain Cost Per Hire Flexible to support extended ours due to business requirement Candidate Requirements Demonstrable experience in creatively sourcing candidates and reviewing direct applicants identifying qualifications quickly. Strong interviewing skills using creative probing questions to seek out qualifications and culture add. Ability to communicate directly, effectively, and frequently, over the phone, in person, and in writing, with strong follow-up skills. Ability to work independently and raise issues as necessary. Generate ideas to improve recruiting processes and explore more creative ways to find the right talent. Experience with recruiting systems and software – experience with Smart Recruiters is a plus. Qualifications Bachelor’s degree in Business, Human Resources, or a related field. Qualifications Bachelors/MBA HR

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Manager – GEBS Business Operations Noida / Pune As a Manager – GEBS Business Operations, you will deliver functional excellence in execution of LCS Projects Delivery operations (from Booking to Closure) and drive business productivity & Operational efficiency across the assigned departments, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management & Invoicing (Projects Delivery Operations) and work with global stakeholder to finds areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager – GEBS Business Operations (LCS Projects & Contracts Mgmt.) and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization. Your Responsibilities Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions. Support / ensure harmonization & collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes. Focus on people development as a key priority, including first level manager's development – feedback. Succession planning – coach & develop identify named successor (s) for all people managerial and Key / critical positions. Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions. Focus to lead operational efficiency in execution of processes and deliverables, across the organization. Ensure that all audits (internal/external) are adequately documented, and risk areas are dealt with promptly. Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement. Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality & output parameters. Ensure optimum resource allocation & utilization, within set organisational goals. The Essentials - You Will Have Bachelor's Degree, with a diploma / degree in Business Administration Minimum of 12+ years of relevant experience in Business Operations, with 5+ years of experience (with both direct as well as cross-functional teams). Have exposure to Global Work style, engagement with clients while sitting at remote locations. Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams The Preferred - You Might Also Have A conceptual and out of the box thinker with proven track record in leading cross-functional teams, building organisational talent as well as establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity. Leads with ethics and integrity; Flexible while also seeking initiatives. Able to balance business needs to maximise positive business outcomes (with the ability to identify options and trade-offs that maximise these positive outcomes) Ability to manage cross-functional relationships & uncertainty. Be able to operate at both strategic (big picture view and planning) and tactical (in the weeds with front end-users) levels Provide inclusive leadership / support to remove barriers or enable progress. Effective project management skills overseeing various initiatives within the organization. Advocacy & Alternate Positioning - Works on assignments that are complex in nature, requiring judgment in resolving issues or in making recommendations. Ability to identify potential issues / risks and bring them attention of relevant parties for inclusive and informed solution. Ability to identify potential challenges and create strategies to reduce / eliminate risks. Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to teams / stakeholders. Maintains professional demeanour and shows empathy. Act as a resource for other team members. Lean Six Sigma Certification (Green Belt & above) What We Offer Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

MISSION a. Operations Manager candidate whose key role is to be responsible for end-to-end supply chain and logistics (domestic, import and export) b. You will also be responsible for project management of new-product introductions - working with brand team, R&D, Sales and production team c. Your goal is to enable the marketing team implement various initiatives i.e. D2C fulfilment, PR pushes, trade merchandising, etc d. Key skills required are vendor management and to be comfortable with analysing data to understand demand patterns e. Cost management - Keep optimising supply chain costs SKILLS · Organisation/Planning- Your ability to plan, be organised and be on top of schedules is exceptional. You are proactive, focus on key priorities · Analytical skills- You are able to structure and process qualitative or quantitative data, and draw conclusions from it. Exhibit a probing mind and achieve penetrating insight · Attention to detail- You do not let important details slip through the cracks or derail a project · Proactivity- You understand your mission and outcomes, and act proactively. You do not need to be chased or told what to do; instead, you bring your ideas to the company · Deadlines- Live up to verbal and written agreements; and take timelines seriously · Efficiency- You produce sufficient output with minimal wasted input · Persistence- You demonstrate tenacity and willingness to go the distance to get something done · Calm under pressure- You are someone who can always think of a Plan B, Plan C, Plan D…. you are calm and stable under heavy pressure or stress · Tech Friendly- Hands on with WMS and other supply chain tools · Good hold on easyecom or unicommerce · Managing PTL and appointment-based delivery · Managing and maintaining D2C shipment and maintaining MIS · Tracking and checking of Bill of all logistics partners LOCATION & CTC · Location – Sikandarpur HO and Farukhnagar warehouse (once or twice a week) · CTC- 5 LPA- 7 LPA

Job description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience: 1+ Years Shift Timing: As per US Time Zones ( Monday to Friday) Joining: 15-30 Days Relocation benefits are provided for outstation candidates. Requirements: Must have at least 01 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, and previous employment documentation cleared. Responsibilities: Responsible for sourcing the profiles from various job portals. Aligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology

With more than 160 sales and logistics facilities in over 70 countries, highly efficient in-house production and more than 6,000 employees, the Doka Group is one of the world’s leading companies for developing, manufacturing and distributing modern system formwork technology. Our strong and effective sales organisation gives construction firms all over the world swift access to pathbreaking formwork solutions and services for all areas of cast-in-place building construction. To continue building our high level of service for our customers, the Doka Group not only invests in its employees’ professional and personal career development but also sets great store by foresighted personnel planning. If you are passionate about what you do, have an inner drive to succeed, a desire to learn and grow from your experiences, then this is your opportunity to step up to a challenge! Job Description As the Sales Manager – Gujarat, you will be responsible for development and implementation of sales strategies in your assigned territory, to exploit the market potential. You will drive sales target and profitability goals of your territory through a team of Key Account Managers operating in the Construction/Building industry. Your key responsibilities will be: • To lead and manage a team of Key Account Managers and help them to reach their individual sales, product & margin targets • To drive sales & margin goals for assigned territory and ensure an aggressive growth rate • To manage and maintain a sales pipeline capable of delivering the budget • To build and grow enduring and profitable customer relationships • To be accountable for all credit interactions with the customer • To identify the training and development needs of your team and address them • To collaborate with engineering, finance and operations and ensure smooth project delivery for the customer • To ensure that the customers clear their dues within existing timelines. Work with the finance team to identify any delays at the client end and mitigate the same • Any other official duties as may be assigned by the Management The role reports to Reginal Sales Manager Qualifications Qualifications required for Sales Manager (Gujarat) Required (Education and Technical) Bachelor’s degree in engineering, business or related fields. 5-7 years’ experience with at least 3 years of strong sales experience in construction supply industry. Experience of sales to mid-low rise residential and commercial segment in construction supply industry. Strong sales management experience in negotiation and closing. Strong network of channel partners and distributors operating in construction industry. Experience in Formwork industry is an added advantage. Proven knowledge and job site experience in Indian construction market. Proficient computer skills using Word, Excel, PowerPoint, Outlook. Required (Attributes and Motivation) Well-developed analytical skills and strong numerical aptitude. Good listening and probing skills to diagnose client requirements. Able to learn quickly and adapt to situation to tackle customer needs. Ability to handle objections and defend and build premium on challenges. Engaging and confident personality. Positive attitude and the ability to persevere and resistance and quickly work on reverting to challenging requirements. Strong interpersonal and relationship building skills. Excellent written and verbal communication skills in English. Willingness to travel and be mobile. Effective utilization of the available resources to produce maximum outcome. Preferred (Skills and Background) Experience in generating sales for a premium product in an existing market that favors non-premium products. Basic understanding of Construction industry, ability to read structural drawings and effective communication. Additional Information Location: This position will be based in Ahmedabad, Gujarat.

job description Exciting Hiring Drive for Freshers - International Process! (Day and Night shifts) Backend and Voice both available! RevSynTech Pvt Ltd is looking for dynamic and enthusiastic individuals to join our team as Claims Specialists for International Process. If you have excellent communication skills and a passion for delivering outstanding customer service, this is the perfect opportunity for you! Role & responsibilities Backend process, billing , payment posting etc chat and email process. Interact with customers via outbound calls to check on the status of claims. Understand client requirements by clarifying and probing for information. Exhibit confidence and a presentable demeanor. Demonstrate excellent problem-solving and convincing skills. Manage multiple projects simultaneously and adapt to changes effectively. Work collaboratively in a team, stay self-motivated, and be performance-oriented. Use non-scripted probing techniques to determine client needs and solve queries. Preferred candidate profile Open to Graduates, Undergraduates, Dropouts, or those pursuing a Bachelors degree. Immediate joiners only. Special Hiring Drive for Freshers with eager to learn and kickstart their career Fixed Shifts Timings - US Based Shift Timings (6pm to 3am / 8pm to 5am ) 5 Days Working, with Saturday & Sunday Fixed Offs Perks and benefits Freshers: 15000k-20000 Experienced : 18k-25k Lucrative performance-based incentives and bonuses (depending on business performance) Interested candidates can drop their updated resume at Hr@revsyntech.com Role: Voice / Blended and Non voice also Industry Type: Analytics / KPO / Research Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended/ chat process/billing / non voice Education UG: Any Graduate

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com. The Primary Purpose Of This Role Is To Provide product support to customers via telephone and is required to be on ACD (Automatic Call Distribution) calls for the entire shift. Application/Infrastructure/Database monitoring. Assess the nature of product or service issues and resolve support problems Skills Required Excellent communication skills. Good analytical and troubleshooting skills. Application/Infrastructure/Database monitoring experience would be an added advantage. Perks CTC: ₹21,500 (approx.) per month plus attractive shift allowances as per market standards. Certificate upon completion of the internship. Opportunity to get converted to FTE, which is purely based on performance and business needs, with a better CTC of ₹4 to ₹4.5 LPA. Shifts Ready to work in US shifts with Saturday and Sunday off. Qualifications Graduates (BCA, BSc or similar education with computer background) from any field with basic technical and probing skills. We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

Requirements Description and Requirements Job Location :- Noida Sector 135 Walk in Date - 21st June 2025 Walk-in Time - 10.00 AM- 4 PM IST Walk-in Venue - TELUS DIGITAL, Tower-6, UG Floor, Conduent Business Services, Infospace, Sector 135, Noida, Uttar Pradesh, 201304 Role & Responsibilities Performing inbound or outbound calling with best customer service experience to new and existing wireline residential customers offering telecommunications products and services. Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending. Simultaneously navigating through multiple systems and tools while interacting with customers. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Preferred Candidate Profile Educational Qualification : 10 + 2, Any management Graduate, Post Graduate Work Experience: 1 to 5 yrs ( Minimum 1 Year experience in International Inbound sales/Cross Sales/Outbound Sales /B2b /B2C sales/Collections (International BPO Only) for experienced candidates is required) Excellent communication in English. Comfortable with graveyard shifts. Perks And Benefits Salary: 4.51 LPA - 4.75 LPA. Medicare Benefits Both side cab facilities. Language Reference English EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Job Description Job Summary –  Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s  Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.  Update users about request status and close request when users are satisfied with solutions  Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.  Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Technical Skills Years of experience needed – Minimum 6 to 12 months  Effective Business Communication  Strong time management  Communication in neutral or American accent over phone and grammar skills  Analytical skills  Ability to follow process and procedures. Escalate unknown issues or questions without delay  Prompt response to telephone calls, email, and instant message requests for technical support  Operating the computer, OS and Knowledge base navigation  Use of Ticketing tool  Account Management / Password reset  Active listening and probing skills  Level 1 and 1.5 technical troubleshooting  Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)  Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director  Proficient in MS Office 2013, 2016 and must have knowledge of O365  Must have worked on Windows 7 and Windows 10 support for laptops and desktops  Documents, tracks, and monitors new and open Incidents until resolution or proper escalation  Knowledge of Wyse thin and zero client support, set up and connectivity  Supporting issues with Printer installations, HP Print and Scan via USB  Cisco VPN client support Certifications Needed  MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

About Company PI Green Innovations Pvt. Ltd. is a technology company committed to creating sustainable solutions for a greener future. It combines complex scientific theories, and innovations in technology and design to indigenously develop products that hold the promise of a cleaner environment. With its mission to make clean air accessible to everyone, PI Green Innovations is empowering government bodies and organizations to address the issue of severe public health scare in the form of air pollution. Visit us - www.pigreeninnovations.com Watch - https://www.youtube.com/watch?v=mLnhVp2UFUA&t=5s Linked In- https://www.linkedin.com/company/pi-green-innovations-pvt-ltd/mycompany/ Job Title: Field Service Engineer Department: Service Reporting To: Assistant Manager- Service Educational Qualification Required: Diploma in Electrical / Mechanical with 2 to 4 years of experience in the service field or relevant field. Area of Responsibility : Managing Service Operations : • Should be responsible for the timely execution of Installation/erection, physical and remote commissioning, and resolution of complaints with minimum TAT and maximum customer satisfaction • Generate commissioning and service reports, Signed customer feedback form of all visits in real time. Adhere to the timelines for customer-end activities as agreed. Updating the customer master list. • Escalate to leadership in case of any issue / non-fulfillment of commitments • Understanding of IOT data from Cloud and monitoring through applications. • Should promote AMC and Spare parts sales with customers • Ensure and maintain the MIS documentations as per Service requirements • Strive to achieve Service KPIs as per targets and initiate actions on gaps. Quality Service Delivery : • Understanding customer complaints via service calls. Ability to diagnose with First time right (FTR) approach. Resolve the problem remotely first; if not, then ask the customer with a specific set of Q&A to find out the fault code or root cause of the problem. • Probing customers about problem details to narrow down the possibilities. Should have autonomous problem-solving skills: Identify the problem that needs to be solved, collect data and define objectives, search for a solution, and select and develop the best. Implement and test the solution, Evaluate the solution impact. • Should be able to understand installation guidelines, service manuals, and electrical drawings and resolve queries raised by customers on site. Team Management : • Collaborate with the Sr. Service Engineer, Sales team, and Customers to ensure smooth service activities per plan. • Coordinate with local manpower hired or internal team deputation for tasks assigned on a daily basis. Customer Interaction : • Coordinating with end customers and dealer/channel partner service teams to understand their needs to resolve first-level technical queries for service requirements, warranty service, training, and facilitation. • Should have the capability to maintain good relationships with customers and enhance customer satisfaction by executing on-time service support Training & development : • Understanding the know-how of RECD products, processes, and customer applications • Should be conversant with Emission norms/regulations and Pi Green product range. • Encourage continuous learning and skill development Functional Skills: • Customer relationship management - Politeness, empathy, ownership, and responsiveness • Problem-solving – Ability to address customer complaints effectively • Technical knowledge – Sound technical knowledge of process, product, testing, and applications. • Analytical skills – Strong analytical skills to address technical field issues • Communication – Strong verbal and written communication with internal team and customers • Documentation – MS Office, drafting of service processes including manuals, Service MIS reporting

Job Description: Consult the customer through call. Provide the ultimate solution. Describe the product details and services. Need to deal with diabetics, obesity and men's wellness related issues. Must have good communication skills in Hindi. Requirement: 1 year of experience in sales. Should have good Computer knowledge. Good knowledge probing.

Position Overview Job Title: Production Support Engineer Corporate Title: AVP Location: Pune, India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the business queries are handled on priority within agreed SLA to ensure application stability. Ability to support the incident management, problem management adhering to ITIL and DB standard process. Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Control and drive innovation and excellence in the wider team, mentoring junior staff to be the best they can be and leading by example Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Responsible to maintain all support documents. Participate in all BCP and component failure tests based on the support documents. Understand flow of data through the application infrastructure. Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your Skills And Experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills: Knowledge of Java and/or Tandem Mainframe technologies Programming languages like Javascript and/or TACL, COBOL Operating systems (Linux and/or Guardian) and the underlying infrastructure environments Online environment DAP & DWEB Version control tools like GIT and/or RMS Database environments (e.g., Oracle, Tandem Enscribe, SQL) Utilities like Rsync and/or FUP Middleware (e.g., MQ) Automation, monitoring and data analytics tools (e.g., Monitoring tool (Geneos/Reflex), scheduling tool (Control-M/Unix Shell Scripts/Multibatch/Netbatch) Good to have Unix, understanding of java and cloud technologies. Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent troubleshooting and problem-solving skills. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures Experience | Exposure (Recommended): Service Operations experience within a global operations context 8+ yrs. experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains IITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and in matrix structures Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.) Education | Certification (Recommended): Bachelor’s degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma) ITIL Foundation Certificate Business Competencies: Communication - Experienced Financial Management – Basic Industry Knowledge - Experienced Innovation - Basic Managing Complexity - Basic Product Knowledge (internal & external) Basic Risk Management - Basic Technical Competencies: Experienced Business Continuity/Disaster Recovery – Experienced Operational Management – Experienced How We’ll Support You Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Position Overview Job Title: Production Support Engineer Corporate Title: Associate Location: Pune, India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the business queries are handled on priority within agreed SLA to ensure application stability. Ability to support the incident management, problem management adhering to ITIL and DB standard process. Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Responsible to maintain all support documents. Participate in all BCP and component failure tests based on the support documents. Understand flow of data through the application infrastructure. Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your Skills And Experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills: Knowledge of Java and/or Tandem Mainframe technologies Programming languages like Javascript and/or TACL, COBOL Operating systems (Linux and/or Guardian) and the underlying infrastructure environments Online environment DAP & DWEB Version control tools like GIT and/or RMS Database environments (e.g., Oracle, Tandem Enscribe, SQL) Utilities like Rsync and/or FUP Middleware (e.g., MQ) Automation, monitoring and data analytics tools (e.g., Monitoring tool (Geneos/Reflex), scheduling tool (Control-M/Unix Shell Scripts/Multibatch/Netbatch) Good to have Unix, understanding of java and cloud technologies. Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent troubleshooting and problem-solving skills. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures Experience | Exposure (Recommended): Service Operations experience within a global operations context 5+ yrs. experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains IITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and in matrix structures Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.) Education | Certification (Recommended): Bachelor’s degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma) ITIL Foundation Certificate Business Competencies: Communication - Experienced Financial Management – Basic Industry Knowledge - Experienced Innovation - Basic Managing Complexity - Basic Product Knowledge (internal & external) Basic Risk Management - Basic Technical Competencies: Experienced Business Continuity/Disaster Recovery – Experienced Operational Management – Experienced How We’ll Support You Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.