Description GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/) Job Summary Supports customer facing sales force through the rhythm of sales; Lead to close. Executes and supports selected activities under limited supervision. Key Responsibilities Responds both to incoming electronic customer enquiries (e.g. emails, forms) and to customer calls, and engages a more experienced Inside Sales Coordinator if needed. Compiles budgetary quotes for simple jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force. Schedules customer visits and events, gets involved in actual execution and preparation. Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple jobs. Compiles and communicates order status, inventory status and other associated information to customer facing sales force where the procedure is well documented and repetitive. Assists in resolving of customer issues (including shipment and after sale). Compiles, conducts analyses and reports inventory/stock levels where the procedure is well documented and analysis is repetitive. Actively supports all branch personnel in the sale of products to retail customers, where the task is well documented and repetitive. Responsibilities Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals. Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets. Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue. Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns. Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives. Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience Relevant Field Sales Experience - 5 to 6 Years Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience. Qualifications Diploma/ BE/B.Tech Job Sales Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2411505 Relocation Package No Show more Show less

About Fyle We are Fyle, a SaaS startup focused on business expense management with real-time card feed. We help companies of all sizes manage their expenses with a powerful platform that makes it easy to track, report, and reconcile expenses. Our goal is to help companies save time and money so they can focus on growing their businesses, but we can’t do that without you! We take our data seriously — but not ourselves. We’re a team that values curiosity, ownership, and the ability to present insights clearly (ideally with a good sense of humor). If that sounds like your vibe, we’d love to hear from you! Here are a few links that will give you a glimpse into what Fyle looks like: Here's our website that talks about the company and the problems we're solving for our customers: https://www.fylehq.com Here are a few blog posts by our team that tell their stories: https://stories.fylehq.com Here are some reviews left by our teammates on our Glassdoor page (currently at 4.9): https://www.glassdoor.co.in/Overview/Working-at-Fyle-EI_IE1723235.11,15.htm You can read more about our culture, benefits, manager user guides, etc., at https://careers.fylehq.com About the role: We’re hiring our first Data Analyst to build foundational capabilities in how we query, analyze, and act on data. You’ll work closely with Engineering and Product teams to unblock data access, improve instrumentation, and drive better decisions through clear, actionable insights. This is a high-impact role with both operational and strategic dimensions. Key Responsibilities 1. Data Operations Be the go-to person for data queries across Product and Business teams. Take ownership of data running tasks currently handled by engineering, freeing them to focus on core product work. Build and maintain dashboards, reports, and workflows that democratize data access internally. Help teams self-serve using tools like Mixpanel and Google Sheets. Leverage AI tools extensively in your workflows, while ensuring data consistency. 2. Enable Better Instructions Audit and clean up event tracking in Mixpanel to ensure consistent naming and complete coverage. Collaborate with Engineering to define and implement key tracking events and data structures. Establish best practices around analytics data hygiene. 3. Drive Analytical Insight Explore behavioral and product usage data to identify leading indicators of customer retention, product adoption, and engagement. Run exploratory and hypothesis-driven analysis to inform the product roadmap. Identify patterns and surface trends that others may not be looking for — and present them in a way that drives action. What You'll Need Must-Have Skills SQL (PostgreSQL): You should be highly proficient. Google Sheets / Excel: Solid working knowledge, including formulas, pivot tables, and basic charting. Analytical Thinking: Comfortable working with raw data to identify patterns and derive insights. Presentation Skills: Ability to summarize, format, and communicate findings clearly — charts, not data dumps. High Agency: You don’t wait for someone to tell you what to do. You figure out what needs to be done and do it. Experience: 3–4 years in a data-heavy role (e.g., data analyst, business analyst, product analyst). Good to haves Prior experience with Mixpanel or similar product analytics tools. Familiarity with data visualization tools like Looker , Metabase , or Google Data Studio . Exposure to SaaS or product analytics in a B2B setting. Comfort using AI tools (e.g., ChatGPT) effectively as part of your workflow. Caveats This is not a junior role. You’ll be expected to hit the ground running with minimal handholding. Some meetings or collaborations may happen during early mornings or late evenings (to overlap with North America). If you prefer someone else to structure the analysis and just execute queries, this probably isn’t the role for you What our interview process looks like: An interview is a two-way street. You should evaluate Fyle and the team as much as we evaluate you. That means you should come prepared for every call. You should’ve read the above links and have a set of questions for each person you speak with. Based on your past work experience, you’ll receive a take-home assignment via email upon applying for the role. We respect your time; hence, the assignment won’t take longer than 3 hours. This challenge helps us understand your approach to problem-solving and ensures you have the necessary skills for the role. If your assignment meets our internal standards, then your initial discussion will be with Yitzhak (https://www.linkedin.com/in/yitzhak-a-b4427a1a3/) from our People Success team, who will guide you throughout the interview process and offer assistance whenever needed. Next, you'll speak to one of our Engineering Managers, Shwetabh (https://www.linkedin.com/in/shwetabhk/), for the technical discussion round. Get ready for a high-bandwidth conversation and be prepared to navigate through thought-provoking questions based on your assignment. Next, you'll be speaking with Sudeep Shukla (https://www.linkedin.com/in/sudeepshukla/), who heads our Product team. In this conversation, again, you'll present your assignment, along with a deep dive into your past work, key interests, and the motivations that drive your best work Finally, you’ll speak with Siva (https://www.linkedin.com/in/sivaramakrishnannarayanan/), our CTO and Co-founder. Expect a lot of probing questions about how you would handle challenging situations. You should also use this opportunity to learn what working at Fyle is like. Next, you'll need to provide 2 references from people you've worked with. It would be a huge plus if you could give your current or ex-managers references. If everything goes well, we will make the offer. Also, do include the number "42" in your note to indicate that you've managed to read this far :) Show more Show less

Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. The Strategic Engagement Manager (SEM) at Gainsight is a critical member of the professional services team. You will be the main stakeholder on projects, responsible for the success of enterprise level software implementations. In order to achieve this success, you will leverage your previous enterprise professional services experience, project management expertise, strong communication/written skills, relationship building prowess and conflict management skills. What You'll Do Execute implementation projects while partnering closely with our prospects’ and clients’ Executive-level project sponsors Drive the Onboarding efforts of new and existing customers by understanding business objectives and partnering with the project team to prescribe best practice recommendations in order to achieve those goals Deliver on these engagements which includes driving milestone meetings (onsite and virtual), customizing and developing new project artifacts and ensuring high levels of impact and client satisfaction with the services rendered Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality Track detailed scope of engagement and when applicable work with the customer to estimate scope change/additions and execute change order(s) Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams Proactively identify implementation risks and mitigate them effectively and efficiently Quickly establish/nurture rapport and a positive relationship with customer stakeholders Conduct qualitative and quantitative evaluation of deliverables, budget, schedule, resource forecasts, project scope, and develop an action plan to mitigate risks and issues identified Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers Coach and mentor project team members (potentially across multiple time zones) to facilitate improved teamwork both internally and with the client Participate in establishing practices, templates, policies, tools and partnerships to expand and mature capabilities of the team Work with sales and services sales to scope and estimate sales opportunities What We're Looking For 5+ years of experience managing enterprise grade customers professional services, management consulting, customer success, business analyst, or another client-facing role Experience working with a cross-functional and geographically dispersed team and customer base. Extensive experience successfully managing and overseeing projects with teams of up to 5 people with services contract values in excess of $0.5 million Have highly developed soft skills capable of excellent stakeholder management with the gravitas needed to build long term relationships. Experience of managing multiple concurrent IT/software projects of varied complexity utilizing cross-functional teams in multiple locations. In-depth knowledge and experience with successfully managing enterprise software application implementations -with waterfall and agile methodologies Skill set to understand and document business requirements as well provide prescriptive recommendations by actively listening and asking probing questions Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements Record of professional achievements with a track record of delighted, successful, and satisfied customers Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders Strong communication, presentation, consultative and leadership skills Ability to create structure in ambiguous situations and design effective processes Experience in working with complex, multi-divisional, multi-geographical customers Capability to be dynamic and adapt quickly in a fast-paced environment Passion to be an expert on the product and for being part of a fast growing company Up to 10-15% travel to customer onsites for kickoff and discovery meetings Preferably Project Management certified BA/BS degree or equivalent Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description What We Do At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets. Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here. Who We Look For Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. The Bengaluru Engineering Management and Strategy (EMS) role is a critical part of the regional management team in Hyderabad and Engineering Division in India reporting to the lead of Hyderabad EMS/ Engineering leadership This role encompasses co-leading Engineering initiatives in India with EMS lead/regional leadership, especially in the area of talent management such as recruiting, people development, retention, branding with external and internal events, and cross divisional initiatives including risk and resiliency, automation, and skill development. The role also includes several process-oriented activities such as budgeting, business continuity planning, capacity/seating management, vendor engagement and others, as well as, governance/controls towards managing the growing the organization. Ideal candidate will demonstrate the ability to establish global and regional relationships, bring strong vendor relationships and build the best-in-class diverse teams that are culture carriers of Goldman Sachs. The candidate will also demonstrate a strong inclination to consistent processes and manages risk and reputation of the firm with foresight, and also run senior governance fora to frame strategies and drive decisions for the office. Some Examples Of Daily Activities Include Work closely with EMS Lead/ India Engineering leadership and the regional management team to define and communicate the identity of the office and vision for Goldman Sachs Engineering in India Collaborate with HCM and hiring managers to support talent management initiatives and accelerate Engineering recruitment Establish close connect with external ecosystem of industry forums, academic institutions, Engineering firms, startups, and vendor partners Support the execution of strategic priorities as defined by the India Engineering leadership team, acting as an extension and trusted proxy to ensure consistency of cascading messages, as well as conformance with policies and expectations of all staff in the region Serve as a central point of communication, coordination and information flow for the India Engineering leadership team to ensure consistency across numerous routine and ad hoc administrative tasks Facilitate leadership and regional Engineering forums and meetings, including planning and managing agendas as well as content and follow-ups Develop creative, compelling presentations and internal posts to articulate the Engineering strategy and other leadership messages Work on both short term, ad hoc requests as well as longer term analyses and projects Job Summary & Responsibilities: Program/Project Management – Plan, conceptualize, and execute key programs/projects for India Engineering especially the University and academia related programs working with the EMS lead and Engineering leadership Regional Initiatives - Generate ideas and work on initiatives and events, with marketing and communication team members and other key stakeholders to make Goldman Sachs Engineering division a differentiator among other peers and global Technology companies Firmwide initiatives - Drive automation and skill development initiatives to create training content, partner with divisions to insert automation training to all divisional training programs and establish process to track training stats and impact Organizational Awareness – Cultivate relationships across the Engineering and other key stakeholders in India and globally Talent Management - Partner with Human Capital Management as central point of contact for Engineering staff related initiatives, including recruiting, training and other career development initiatives Risk Management - Anticipates risks, understands the regulatory and compliance obligations for staff and coordinates manages contingency plans and procedures to prevent staff and business disruptions when incidents occur Incident Management - Understands business continuity plans, emergency management scenarios and is able to make sound decisions quickly while in stressful situations Breadth Of Skills Required Strategic Thinking and Planning - Communicates a strategic vision and drives execution while considering demands and expectations of regional and divisional leadership Planning and Execution skills - Demonstrates an ability to set objectives and organize work appropriately to meet and exceed goals. Is also comfortable identifying and generating opportunities to drive additional value for the organization Critical and Analytical Thinking - Ability to demonstrate sound judgement and exercise a thoughtful approach to decision making Influencing and Negotiation: Presents compelling ideas, internally and externally and communicates with authority and integrity Judgement and Problem solving - Thinks ahead, anticipates questions, plans for contingencies, finds alternative solutions and identifies clear objectives. Sees the big picture and effectively analyses complex issues Creativity/Innovation - Looks for new ways to improve current processes and develop creative solutions that are grounded in reality and have practical value Influencing Outcomes - Presents sound, persuasive rationale for ideas or opinions. Takes a position on issues and influences others' opinions and presents persuasive recommendations Communication Skills - Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others Client and Business Focus - Effectively handles difficult requests, builds trusting, long-term relationships with clients, helps the client to identify/define needs and manages client/business expectations Drive and Motivation - Successfully handles multiple tasks, takes initiative to improve his/her own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks Technical Skills - Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate financial/analytical skills Functional Expertise - Keeps up-to-date with emerging business, economic, market, technological and regional trends Branding Awareness – Drives external and internal awareness of regional projects and events to drive awareness of Engineering Basic Qualifications Experience in implementing strategy for technology areas in global firms Excellent influencing skills at all levels and the ability to develop and maintain good relationships with senior leadership, colleagues and clients Excellent analytical skills and ability to ask probing questions and deliver concise feedback Self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability Strong process and project management skills with the ability to improve process efficiency and effectiveness Ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered Highly proactive person who can work with little direction on complicated, sensitive assignment Able to apply knowledge and experience in decision-making to arrive at creative and commercial solutions for the business Fast learner, ability to navigate the organization to get up to speed quickly on key topics Strong program management skills, illustrated through multiple types of projects Expertise on MS Office tools Preferred Qualifications Well versed with the global technology landscape and the changing trends in technology Experience working in business continuity planning or similar emergency scenario planning and reaction management Experience with Enterprise Resource Management, Project Planning, Expense Management applications About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Show more Show less

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations, and decision-making process Contacts third-party carrier to review liability and subrogation response, and obtains information regarding decision to reduce amount paid Monitors collection of subrogation recoveries and follows-up with third-party carrier as needed for subrogation payment Utilize available tools to capture information pertaining to scope of damages associated with the loss Live through a continuous improvement culture and leverage tools and technology to enhance personal competencies and help meet org level goals Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation. Resolve routine, complex, and unique questions/issues. Education Bachelor's Degree Experience 0-2 years experience (Preferred) International Voice Process Excellent comms Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in Lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management Shift Time Shift C (India) Recruiter Info Rashmi Kottur [C] rkotz@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Consumer Protection, Customer Centricity, Customer Data Management, Digital Literacy, Inclusive Leadership, Learning Agility, Performance Management (PM), Relationship Building, Results-Oriented, Stakeholder Relationship Management Shift Time Recruiter Info Rashmi Kottur [C] rkotz@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: SDWAN Global certification – SDWAN L2 Experience -5yrs+ Certification Mandatory-SDWAN Location- Mumbai Design and Implementation: Design, implement, and manage SD-WAN solutions, including components such as vManage, vBond, and vSmart. Configuration and Deployment: Execute end-to-end deployment of SD-WAN policies, templates, and orchestrators. Monitoring and Maintenance: Proactively monitor network performance, identify issues, and perform routine maintenance to ensure optimal performance. Troubleshooting: Utilize command-line interface (CLI) tools and network analysers to troubleshoot and resolve complex network issues within the SD-WAN environment. Quality of Service (QoS): Apply QoS principles to ensure optimal performance and manage network traffic effectively. Client Support: Provide second-line support for incidents and requests, ensuring timely resolution without breaching service level agreements (SLAs) Collaboration: Work closely with clients and other engineering teams to resolve issues and improve network performance. These responsibilities ensure that the SD-WAN infrastructure is robust, efficient, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Job Title: Configuration Analyst Mode of Operation: Work from Office Skills: Manual Testing & SQL Location: Bangalore & Chennai Shift: 12:30 PM to 9:30 PM (UK Shift ) Role Summary We are looking for Pension Systems Configuration Analysts to join our team to be a part of the continual evolution of the Compendia and Administrator systems and rollout of our software to our client base. The team is responsible for the implementation of our Compendia and Administrator application to new clients both internal and external. It is an exciting opportunity to be a part of the team that is not only responsible for the core configuration of the system. This is a great role if you already have experience in configuring and/or testing software platforms and are looking for the next step in your career. Core Duties/Responsibilities The Pensions Systems Configuration Analyst is responsible for software configuration delivery to internal and external clients. Key aspects of the role are to: Undertake an analysis of pension’s requirements from an outline of user requirements or from a more detailed feasibility study. Agree the scope of work when undertaking a pension’s analysis task and to provide accurate estimates to the relevant Project Manager for the work to be included. Configure, test, implement and maintain specific pension’s elements across the whole suite of the Pension Systems. Configuration elements include but are not limited to: o Letter and document outputs o Report outputs o Web Self Service functionality for employer and scheme member users o Pensioner payroll parameters o Interface data ingestions and output o Workflow processing Continuously develop a professional, technical, and commercially aware approach to delivery of tasks. Undertake analysis on new pensions projects and/or enhancements to existing projects. Analyse changes and enhancements to client’s pensions schemes by taking a view of their impact on the software as installed for the client. Skills, Knowledge & Experience A basic understanding of UK pensions arrangements would be desirable but not essential as training will be provided. Technical/Software development aptitude & ability. Experience of configuration and/or testing of large scale financial or HR software platforms and systems desirable or a related area within platform development, configuration or testing. Ability to understand basic data schema models Knowledge of PL/SQL scripts in either SQL or Oracle environment. Qualifications in either a financial services or IT environment Experience in the Pensions Industry, either as a Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects. Demonstrable software development capability. Demonstrate commercial awareness & operational efficiencies/income generation in current role. Essential Qualities Be approachable and responsive to colleagues and users and have an open-minded and constructive approach to problem solving. Demonstrate effective and probing appraisal of situations. To consult with relevant parties in resolving issues. Be self-motivated, demonstrating tenacity and objectivity in problem solving to get the job done effectively. Performance Measures Timely completion of own work / contribution to team workload Meeting targets for accuracy, quality, volume and agreed service levels Satisfactory resolution of queries Adherence to procedures and regulations Contribution to continuous improvement Ongoing development of own knowledge and skills Demonstrate willingness to contribute to team beyond own immediate tasks Quality of support given to colleagues Development of technical knowledge and skill Contribution to target achievement and team goals Successful delivery of task Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift Accidental & Life cover 3 times of concerned CTC . 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About Us InMobi is the leading provider of content, monetization, and marketing technologies that fuel growth for industries around the world. Our end-to-end advertising software platform, connected content, and commerce experiences activate audiences, drive real connections, and diversify revenue for businesses everywhere. InMobi Advertising is an end-to-end advertising platform that helps advertisers drive real connections with consumers. We drive customer growth by helping businesses understand, engage, and acquire consumers effectively through data-driven media solutions. Learn more at advertising.inmobi.com . Glance is a consumer technology company that operates disruptive digital platforms, including Glance, Roposo, and Nostra. Glance’s smart lockscreen and TV experience inspires consumers to make the most of every moment by surfing relevant content without the need for searching and downloading apps. Glance is currently available on over 450 million smartphones and televisions worldwide. Learn more at glance.com . Born in India, InMobi maintains a large presence in Bangalore and San Mateo, CA, and has operations in New York, Singapore, Delhi, Mumbai, Beijing, Shanghai, Jakarta, Manila, Kuala Lumpur, Sydney, Melbourne, Seoul, Tokyo, London, and Dubai. To learn more, visit inmobi.com . Who are we and What do we do? InMobi Group’s mission is to power intelligent, mobile-first experiences for enterprises and consumers. Its businesses across advertising, marketing, data and content platforms are shaping consumer experience in a world of connected devices. InMobi Group has been recognized on both the 2018 and 2019 CNBC Disruptor 50 list and as one of Fast Company’s 2018 World’s Most Innovative Companies. What’s the InMobi family like? Consistently featured among the “Great Places to Work” in India since 2017, our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. InMobians are passionate and driven, creative and fun-loving, take ownership and are results-focused. We invite you to free yourself, dream big and chase your passion. What do we promise? We offer an opportunity to have an immediate impact on the company and our products. The work that you shall do will be mission-critical for InMobi and will be critical for optimizing tech operations, working with highly capable and ambitious peer groups. At InMobi, you get food for your body, soul, and mind with daily meals, gym, and yoga classes, cutting-edge training, and tools, cocktails at drink cart Thursdays and fun at work on Funky Fridays. We even promise to let you bring your kids and pets to work. What will you do as a Manager Research & Thought Leadership? We are seeking an exceptional individual to join our Corporate Affairs and Public Policy team at the InMobi Group as a Manager of Research & Thought Leadership.. We are looking for an expert academic researcher who can analyze and write scientific and popular content with ease. The ideal candidate should possess excellent communication skills, be adept at asking probing questions, and possess a natural curiosity for seeking answers. Job responsibilities Assist Chief Corporate Affairs & Public Policy Officer: Support the Chief Corporate Affairs & Public Policy Officer in driving the research and thought leadership brand building activities of the company. Research and Analysis: Read, analyze, and summarize scientific papers, academic research, industry reports, and other relevant materials with quick turnaround time. Stay updated on the latest developments and trends in the tech policy environment in India and globally. Policy and Research Papers: Write policy, position, and research papers, incorporating insights from industry experts and academic research. Draft responses to consultation papers based on business priorities, risks, and opportunities. Academic Publications: Author academic papers and position them in top academic journals, showcasing the company's expertise and contributing to thought leadership in the field. Stakeholder Engagement: Assist the Chief Corporate Affairs & Public Policy Officer in engaging with government officials, political leaders, and policymakers. Provide discussion points, summaries, briefing papers, and reports to facilitate meaningful interactions. Information Dissemination: Keep relevant team members informed of policy and regulatory updates through well-researched, concise, informative, and insightful briefings. Content Review: Review content prepared by marketing and public relations teams to ensure alignment with policy goals, risk mitigation, and compliance with local sensitivities. Research Partnerships: Plan and execute research activities in collaboration with relevant institutions on topics of importance. Identify opportunities to collaborate with external researchers and thought leaders. Thought Leadership Content: Create a repository of thought leadership content for use on various media platforms, ensuring high-quality and impactful materials. Essential qualifications Exceptional researcher and writer with a proven academic background. Strong understanding of social research design and methods. Advanced degree in a related field, with a passion for the internet, communication theory, and tech products and services. Minimum of 8 years of experience in research and writing on diverse subjects. Excellent interpersonal and presentation skills, with the ability to prioritize deliverables in a high-stakes environment. Self-starter with the ability to thrive in a fast-moving environment. Preferred qualifications Published author in academic journals, demonstrating expertise in a specific field. Understanding of using appropriate keywords for SEO optimization of thought leadership content. Experience in implementing robust measurement and reporting strategies, with established benchmarks and clear goals. Ability to work independently and as a team player in a fast-paced, multi-tasking, and multi-location environment, delivering work in a timely manner. Thorough understanding of different research approaches, referencing styles, indexing systems, etc. Curiosity, hardworking nature, and a persistent desire to learn and express. Join our team at InMobi Group and take on the exciting opportunity to shape policy across key industries in India and global markets. Help us drive forward-thinking policies and foster thought leadership in the emerging tech space. Show more Show less

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Healthcare Sourcer Specialist: 5 Location : On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience : 2+ Years Shift Timing : As per US Time Zones ( Monday to Friday) Package : Between 7 - 11 LPA (As per position and experience) Joining : Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 02 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals. Alligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: us visa terms knowledge,healthcare recruitment,team collaboration,us employment law,time management,us visa knowledge,database management,us healthcare,negotiation,cold calling,interview coordination,healthcare,teamwork,high-paced environment,us visa process,us healthcare clients,candidate screening,us visa process knowledge,job portals,executive search,understanding healthcare requirements,interpersonal skills,us healthcare recruitment,healthcare recruiting,discipline,excellent communication skills,screening,punctuality,sourcing skills,us visa and employment requirements,us visa terms,negotiation skills,punctual,sourcing candidates,boolean search,us employment legal requirements,job portals proficiency,boolean search strings,us visa,recruiter,interview scheduling,excellent communication,us healthcare recruiting,job portal search,communication skills,sourcing,team player,us visa terms and process,client handling,social media sourcing,healthcare sourcing,communication,employment legal requirements,adaptability to new systems Show more Show less

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Healthcare Sourcer Specialist: 5 Location : On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience : 2+ Years Shift Timing : As per US Time Zones ( Monday to Friday) Package : Between 7 - 11 LPA (As per position and experience) Joining : Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 02 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals. Alligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: us visa terms knowledge,healthcare recruitment,team collaboration,us employment law,time management,us visa knowledge,database management,us healthcare,negotiation,cold calling,interview coordination,healthcare,teamwork,high-paced environment,us visa process,us healthcare clients,candidate screening,us visa process knowledge,job portals,executive search,understanding healthcare requirements,interpersonal skills,us healthcare recruitment,healthcare recruiting,discipline,excellent communication skills,screening,punctuality,sourcing skills,us visa and employment requirements,us visa terms,negotiation skills,punctual,sourcing candidates,boolean search,us employment legal requirements,job portals proficiency,boolean search strings,us visa,recruiter,interview scheduling,excellent communication,us healthcare recruiting,job portal search,communication skills,sourcing,team player,us visa terms and process,client handling,social media sourcing,healthcare sourcing,communication,employment legal requirements,adaptability to new systems Show more Show less

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Team Lead/Assistant Manager: 1 Location : On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience : 1+ Years Shift Timing : As per US Time Zones ( Monday to Friday) Package : Between 7 - 20 LPA ( As per position and experience) Joining : Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 01 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals. Alligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: healthcare recruitment,team collaboration,us employment law,time management,us visa knowledge,database management,us healthcare,healthcare,negotiation,cold calling,interview coordination,candidate sourcing,teamwork,understanding of healthcare requirements,high-paced environment,us visa understanding,us visa process,us healthcare clients,candidate screening,us visa process knowledge,job portals,executive search,sourcing profiles,interpersonal skills,us healthcare recruitment,healthcare recruiting,excellent communication skills,discipline,screening,punctuality,sourcing skills,us visa and employment requirements,us visa terms,screening profiles,negotiation skills,punctual,boolean search,us employment legal requirements,boolean search strings,us visa,sourcing candidates,recruiter,interview scheduling,excellent communication,job portal search,communication skills,sourcing,team player,us visa terms and process,client handling,social media sourcing,communication,us visa terms and processes Show more Show less

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Team Lead/Assistant Manager: 1 Location : On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience : 1+ Years Shift Timing : As per US Time Zones ( Monday to Friday) Package : Between 7 - 20 LPA ( As per position and experience) Joining : Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 01 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals. Alligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: healthcare recruitment,team collaboration,us employment law,time management,us visa knowledge,database management,us healthcare,healthcare,negotiation,cold calling,interview coordination,candidate sourcing,teamwork,understanding of healthcare requirements,high-paced environment,us visa understanding,us visa process,us healthcare clients,candidate screening,us visa process knowledge,job portals,executive search,sourcing profiles,interpersonal skills,us healthcare recruitment,healthcare recruiting,excellent communication skills,discipline,screening,punctuality,sourcing skills,us visa and employment requirements,us visa terms,screening profiles,negotiation skills,punctual,boolean search,us employment legal requirements,boolean search strings,us visa,sourcing candidates,recruiter,interview scheduling,excellent communication,job portal search,communication skills,sourcing,team player,us visa terms and process,client handling,social media sourcing,communication,us visa terms and processes Show more Show less

Key role: Responsible for reviewing accounts and orders to provide balance, order status, reasons for payment declines, capturing complaints based on the Issuer in a friendly and empathetic tone when necessary. Exp: 6 Months to 2 years Location: Mysore Work mode: Work from office Shits: Ready to work in night shifts, rotational shifts Key skills required: Proficient English; speaking and writing skills. Ability to handle complex issues Active listening (e.g., recognizing and addressing Customer objectives and needs, probing for information, minimizing repetition, reflective listening, etc.) Verbal clarity (e.g., grammar, idioms, pacing, accent, etc.) Call control (e.g., call direction, transitioning, etc.) Multi-tasking (e.g., simultaneous screen navigation, talk & type, anticipating upcoming screen/data elements for next item in conversation, etc) Experience with PC concepts and usage Experience with Internet and browser concepts and usage Typing-by-touch skills Other Attributes: Customer service skills based on interviews and Role Play evaluations. Able to learn and comprehend fluently in English Experience with PC learning and self-directed training in English Review of Agent background check (criminal, relevance, usage, etc.) Answer inbound calls from Card members and set up/action cases on calls. Please confirm Inbound agent skill level is reflected in the proposed pricing.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Collaboration Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioral skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. M365 Intermediate (Associate) Certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level of knowledge in ticketing tools preferably Service Now. Good knowledge of voice, video and other collab modalities. Moderate level of experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Collaboration Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioral skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. M365 Intermediate (Associate) Certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level of knowledge in ticketing tools preferably Service Now. Good knowledge of voice, video and other collab modalities. Moderate level of experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Product Support Specialist (Technical Support Specialist) Location: Jaipur, India Reporting To: Manager, Technical Support Punchh seeks a Product Support Specialist to join our Support team in Jaipur, India. In this customer-facing role, the Product Support Specialist will be trained on the Punchh marketing platform, becoming the primary point of contact for business customers. This position involves assisting with questions and configurations of campaigns, software integrations, and features like loyalty programs and gift card management on the Punchh platform. We are looking for someone passionate about customer excellence, with an interest in marketing technology platforms and supporting business customers in the restaurant, convenience store, and retail industries. The ideal candidate should be inquisitive, process-oriented, and solution-driven. What You'll Do Engage with business customers via phone and email to support the Punchh marketing platform's SaaS application, including Point of Sale (POS) and API integrations. Investigate and troubleshoot technical issues within the Punchh SaaS platform. Understand customers' business needs and objectives for campaigns and segments created on the platform. Flexibility to work Day, Afternoon, or Night shifts (IST hours) with occasional on-call or overtime as needed. What You'll Need Minimum of 3 years in a technical support or troubleshooting role with SMB and enterprise customers within a SaaS company. Including 3 years of experience in at least two of the following areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API log reading, Mobile App troubleshooting, POS system implementation, and troubleshooting. Experience with marketing technology, loyalty programs, or digital marketing campaigns is a plus. Curious and investigative, adept at asking probing questions to understand and address customer issues. Unleash Your Potential Excellent time management skills, with the ability to manage time-sensitive tasks and deadlines. Skill in prioritizing and triaging competing tasks while maintaining customer satisfaction. High customer empathy and commitment to issue resolution. Impeccable attention to detail. Clear and effective communicator on Zoom/Teams meetings and in email. Creative and resourceful problem-solver. Strong sense of accountability and ownership. Bachelor’s Degree in a technical field. Interview Process Interview #1: Phone Screen with Talent Acquisition Team Interview #2: F2F interview with the Panel Interview #3: F2F interview with the Hiring Manager PAR is proud to provide equal employment opportunities to all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ethnicity, age, disability, citizenship, genetic information, status as a protected veteran, marital status, or any other protected characteristic under applicable laws. PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website. Show more Show less

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Product Support Specialist (Technical Support Specialist) Location: Jaipur, India Reporting To: Manager, Technical Support Punchh seeks a Product Support Specialist to join our Support team in Jaipur, India. In this customer-facing role, the Product Support Specialist will be trained on the Punchh marketing platform, becoming the primary point of contact for business customers. This position involves assisting with questions and configurations of campaigns, software integrations, and features like loyalty programs and gift card management on the Punchh platform. We are looking for someone who is passionate about customer excellence, with an interest in marketing technology platforms and supporting business customers in the restaurant, convenience store, and retail industries. The ideal candidate should be inquisitive, process-oriented, and solution-driven. What You'll Do Engage with business customers via phone and email to support the Punchh marketing platform's SaaS application, including Point of Sale (POS) and API integrations. Investigate and troubleshoot technical issues within the Punchh SaaS platform. Understand customers' business needs and objectives for campaigns and segments created on the platform. Flexibility to work Day, Afternoon, or Night shifts (IST hours) with occasional on-call or overtime as needed. What You'll Need Minimum of 3 years in a technical support or troubleshooting role with SMB and enterprise customers within a SaaS company. Including 3 years of experience in at least two of the following areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API log reading, Mobile App troubleshooting, POS system implementation, and troubleshooting. Experience with marketing technology, loyalty programs, or digital marketing campaigns is a plus. Curious and investigative, adept at asking probing questions to understand and address customer issues. Unleash Your Potential Excellent time management skills, with the ability to manage time-sensitive tasks and deadlines. Skill in prioritizing and triaging competing tasks while maintaining customer satisfaction. High customer empathy and commitment to issue resolution. Impeccable attention to detail. Clear and effective communicator on Zoom/Teams meetings and in email. Creative and resourceful problem-solver. Strong sense of accountability and ownership. Bachelor’s Degree in a technical field. Interview Process Interview #1: Phone Screen with Talent Acquisition Team Interview #2: F2F interview with the Panel Interview #3: F2F interview with the Hiring Manager PAR is proud to provide equal employment opportunities to all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ethnicity, age, disability, citizenship, genetic information, status as a protected veteran, marital status, or any other protected characteristic under applicable laws. PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments. This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services. The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE or checkpoint certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less