Hiring For International Customer Service (Inbound Voice Process) Performing inbound calling with best customer service experience . Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending. Simultaneously navigating through multiple systems and tools while interacting with customers. Desired Candidate Profile Qualification: Any Graduate Graduate Freshers with good English communication skills interested in starting their career in bpo Both graduate freshers and Experienced can apply. Excellent communication in English. Whatsapp CV - 9560932363 Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Language: English (Required) Location: Gurugram, Haryana (Required) Work Location: In person Speak with the employer +91 9560932363

DESCRIPTION Key Responsibilities: Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s). Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force. Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined. Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs. Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues. Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale). Periodically reviews and reports inventory/stock levels, takes action and creates orders if needed. Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks. RESPONSIBILITIES Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals. Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets. Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue. Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns. Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives. Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. QUALIFICATIONS Skills Required:- Primary & Secondary sales Mitwa Connect Fleet connect Job Sales Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2415162 Relocation Package Yes

Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Oversees the administration and continual improvement of quality management systems. Responsibilities Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products. Leading the development and implementation of corrective action and preventive measures to achieve quality targets. Investigating and addressing trends with internal and external non-conformance. Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met. Driving change based on data; reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues. Degree Requirement Degree or equivalent experience desired Skill Descriptors Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Level Working Knowledge: Contributes to short-term operational plans. Anticipates and adapts to plan changes. Monitors progress of work against plan as required to meet objectives. Reports variances and makes agreed-upon corrections. Under guidance, develops tactical plan for own direct responsibility. Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Level Extensive Experience: Interprets results of quantitative and statistical tools and explains results to others. Communicates key benefits of a quality management process. Conducts and directs quality reviews. Develops expertise in quality assurance tools, techniques, and standards. Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles. Develops programs for motivating employees to meet or exceed quality goals. Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Extensive Experience: Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals. Establishes shared goals to foster collaboration. Ensures that everyone can access the same data and provide input into how business is conducted. Redesigns physical areas to allow for collaboration and private time. Deemphasizes divides; focuses on collaboration across generations, functions, regions, and levels. Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services. Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Level Working Knowledge: Develops basic persuasive arguments. Discusses organizational culture around providing input on decisions. Uses active listening skills and probing techniques to surface opportunities to influence. Identifies who the decision makers are and how they receive information. Regularly presents ideas or suggestions to associates in persuasive terms. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Quality Risk Management: Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products. Level Working Knowledge: Documents the key steps of a unit-specific risk management process and associated procedures. Explains and analyzes quality indicators and metrics relevant to own unit or function. Highlights Quality Risk Management issues throughout the product life cycle. Participates in a crisis management team to address quality issues. Understands overall business objectives to effectively mitigate risks associated with quality. Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes. Level Basic Understanding: Cites examples of benefits and risks associated with implementing lean principles. Describes basic tools for observing existing processes and identifying waste. Cites industry or company examples of successful and unsuccessful lean implementations. Identifies key lean principles and highlights of the lean manufacturing process. Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences. Level Working Knowledge: Utilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions. Locates factors that resulted in harmful outcomes of one or more past events. Pinpoints behaviors, actions, inaction, or conditions that need to be changed. Extrapolates lessons to be learned to promote the achievement of better consequences. Practices RCA as an iterative process. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. Relocation is available for this position. Posting Dates: May 29, 2025 - June 10, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community.

Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Oversees the administration and continual improvement of quality management systems. Responsibilities Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products. Leading the development and implementation of corrective action and preventive measures to achieve quality targets. Investigating and addressing trends with internal and external non-conformance. Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met. Driving change based on data; reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues. Degree Requirement Degree or equivalent experience desired Skill Descriptors Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Level Working Knowledge: Contributes to short-term operational plans. Anticipates and adapts to plan changes. Monitors progress of work against plan as required to meet objectives. Reports variances and makes agreed-upon corrections. Under guidance, develops tactical plan for own direct responsibility. Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Level Extensive Experience: Interprets results of quantitative and statistical tools and explains results to others. Communicates key benefits of a quality management process. Conducts and directs quality reviews. Develops expertise in quality assurance tools, techniques, and standards. Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles. Develops programs for motivating employees to meet or exceed quality goals. Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Extensive Experience: Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals. Establishes shared goals to foster collaboration. Ensures that everyone can access the same data and provide input into how business is conducted. Redesigns physical areas to allow for collaboration and private time. Deemphasizes divides; focuses on collaboration across generations, functions, regions, and levels. Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services. Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Level Working Knowledge: Develops basic persuasive arguments. Discusses organizational culture around providing input on decisions. Uses active listening skills and probing techniques to surface opportunities to influence. Identifies who the decision makers are and how they receive information. Regularly presents ideas or suggestions to associates in persuasive terms. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Quality Risk Management: Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products. Level Working Knowledge: Documents the key steps of a unit-specific risk management process and associated procedures. Explains and analyzes quality indicators and metrics relevant to own unit or function. Highlights Quality Risk Management issues throughout the product life cycle. Participates in a crisis management team to address quality issues. Understands overall business objectives to effectively mitigate risks associated with quality. Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes. Level Basic Understanding: Cites examples of benefits and risks associated with implementing lean principles. Describes basic tools for observing existing processes and identifying waste. Cites industry or company examples of successful and unsuccessful lean implementations. Identifies key lean principles and highlights of the lean manufacturing process. Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences. Level Working Knowledge: Utilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions. Locates factors that resulted in harmful outcomes of one or more past events. Pinpoints behaviors, actions, inaction, or conditions that need to be changed. Extrapolates lessons to be learned to promote the achievement of better consequences. Practices RCA as an iterative process. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. Relocation is available for this position. Posting Dates: May 29, 2025 - June 10, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community.

Job Title: Associate Recruiter Department: US Staffing (Non-IT) Work Location: Chennai Salary range: 3.6 - 4 LPA + Performance Incentives Work timings: 7:30 PM - 4:30 AM IST (Fixed Saturday & Sunday Week offs) Company LinkedIn URL- https://in.linkedin.com/company/w3global Eligibility Criteria Bachelors or Masters (any discipline) Fresher's are eligible to apply Prior experience in International Voice Process (US/ UK/ Australia) is a plus! Role And Responsibilities Source, identify, and engage top-quality candidates for Engineering, Banking, Finance, Automotive, Aerospace, and Construction based industries. Conduct in-depth screening and probe the right questions to understand the candidate's profile and assess them by probing to evaluate candidates' skills and qualifications. Collaborate closely with hiring managers to understand job requirements, skills, and qualifications needed for each role. Conduct comprehensive candidate searches through various databases, social media platforms, and professional networks. Employ creative sourcing strategies to identify passive candidates and build a strong talent pipeline. Perks & Benefits Cab drop facility for women employees (Upto 15 km radius). Complimentary dinner service for all night shift employees. Comprehensive Health + Accidental + Life insurance. Best-in-industry Incentives (Quarterly & Annual). Learning & Development programs. Global exposure to Top Brand clients across various industries. Fast track career growth path for performers from Trainees to Senior managers. Our Path Of Growth 2022: Synectics - A pivotal year as we welcomed Synectics, Inc. into the W3Global family. This strategic acquisition brought aboard a distinguished staffing and recruitment powerhouse headquartered in Chicago. 2018: Protouch Staffing (Healthcare) - In 2018, our reach extended further with the acquisition of Protouch Staffing, a specialized force in healthcare staffing solutions. Protouch started back in 1989 in TX, focused on employing qualified nurses, Physical therapists, and other healthcare professionals specializing in Permanent, Temporary, Per-diem and Travel staffing across the United States. 2017: TalentPathway - A significant milestone in 2017, the birth of TalentPathway (TP), which opened new avenues through an advanced ATS (Advanced Tracking System), charting the path to seamless recruitment. 2006: W3Global - Our inception year, 2006, marked the creation of W3Global, initially focused on delivering workforce solutions for both IT and non-IT clients. Spanning The Globe Our presence resonates across the world, encompassing key regions such as the USA, Canada, UK, India, Poland, and Australia and growing. This global reach positions us as a bridge connecting talent and opportunity on an international scale. Embrace the W3Global advantage, where every step is a stride toward simplified staffing solutions. Experience staffing reimagined - because placing individuals in their ultimate work roles is not just our commitment, it's our passion. Show more Show less

We are looking for highly motivated and results-driven Web Consultants to join our dynamic team. In this role, you will be responsible for engaging with potential clients in the Australia through cold calling, promoting our web services, and generating new business opportunities. Key Responsibilities: Conduct outbound calls to prospective clients in the UK and Australia to introduce our web services and solutions . Effectively communicate the benefits and features of our offerings to generate interest. Identify client needs through active listening and probing questions . Generate leads and schedule appointments. Maintain accurate records of all interactions and lead status in the CRM system . Stay updated on industry trends, competitors, and company services to enhance engagement strategies. Requirements: Strong verbal communication and persuasion skills . Ability to build rapport with clients and handle objections confidently . Candidate should be an Immediate joiner and should be comfortable with working from office at park circus, Kolkata. Shift time- Monday to Friday - 7:30 AM to 4:30 PM Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹17,000.00 per month Schedule: Fixed shift Monday to Friday Morning shift Weekend availability Supplemental Pay: Performance bonus Quarterly bonus Application Question(s): Are you fluent to speak in English? Do you have any prior experience? What is your salary Expectation? Are you an immediate joiner? Work Location: In person

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Customer Care! In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications. Responsibilities Respond to customer queries and customer concerns Provide support for data collection to enable Recovery of the account for end-user Maintain a deep understanding of client processes and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers Exhibit a capacity for critical thinking and analysis. Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer-centric approach Excellent proficiency with written English and with a neutral English accent You should be able to work on a flexible schedule (including weekend shifts) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Jaipur Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting May 30, 2025, 4:18:29 AM Unposting Date Jun 4, 2025, 1:29:00 PM Master Skills List Operations Job Category Full Time

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analysing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications such as (but not limited to) - VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). Required Experience: Seasoned work experience. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Excellent working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Seasoned experience managing platforms including a combination of the following: Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Roles and Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail Assists in analysing, assigning, and escalating support calls Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identifies opportunities for work optimization including opportunities for automation of work Coaches L2 teams for advance technical troubleshooting and behavioural skills May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include: CCNP or equivalent certification CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP VMware certified Professional: Data Centre Virtualization VMware Certified Specialist – Cloud Provider VMware Site Recovery Manager: Install, Configure, Manage Microsoft Certified: Azure Architect Expert AWS Certified: Solutions Architect Associate Veeam Certified Engineer (VMCE) Rubrik Certified Systems Administrator Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Seasoned Managed Services experience handling complex cross technology infrastructure Seasoned experience required in Engineering function within a medium to large ICT organisation Seasoned working knowledge of ITIL processes Seasoned experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Renesas is a global semiconductor company providing hardware and software solutions for a range of cutting-edge technologies including self-driving cars, robots, automated factory equipment, and smart home applications. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you. Renesas is a global, multi-billion dollar, publicly traded company headquartered in Japan, and has subsidiaries in 20 countries worldwide. Renesas is a dynamic, multi-cultural technology company where employees learn, mentor, innovate and thrive. Renesas is extending our share in fast-growing data economy-related markets such as infrastructure and data center and strengthening our presence in the industrial/IOT and automotive segments. Our solutions drive products developed by major innovators around the world. Join us and build your future by being part of what’s next in electronics. Job Description This position requires an experienced technical lead familiar with validation processes through multiple product iterations and ideally, prior management experience. In particular, experience with DDR5 buffer chip products for high-speed analog characterization and knowledge of memory interfaces for server and enterprise applications is preferred. This candidate will need to be comfortable with dual roles of serving as a bench characterization lead and manage a small team of supporting engineers locally. Essential Duties and Responsibilities: Component Bench Characterization: Leverage best known test procedures including de-embedding, high-impedance probing, and noise compensation to resolve complex measurement challenges as data rates continue to scale. Support Design/Validation teams to characterize key parameters of high-speed memory devices. Work collaboratively with Designers to debug and optimize performance with open-ended tests that are not only driven by specifications. Validation Infrastructure Development: Develop new test infrastructure to support effective characterization and validation of high-speed memory interfaces. Maintain relationships with contacts for key equipment vendors and participate and lead in pathfinding/roadmap initiatives. Identify cycle time and cost improvements, including automations, to improve validation efficiency. Data Analysis and Reporting: Ability to synthesize results and identify next set of relevant experiments to understand issue. Generate consistent, well-written, and easily understandable reports in different formats as relevant to the audience. Develop and prove creative uses of LLM/AI techniques to analyze large validation data sets and generate effective visualizations and improve cycle time to final reports. Technical Communication: Effectively document test methodology and procedures to ensure reproducible and accurate results. Explain complex topics in appropriate level of detail to each relevant stakeholder. Work effectively with fellow Validation Engineers in diverse regions across language and technical knowledge differences. Team Management: Demonstrate ability to support/assist/mentor direct reports while also nurturing a culture of accountability and independence. Support development of direct reports to grow capabilities and advance in their career trajectory. Qualifications Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field. 10+ years of hands-on experience in characterizing high-speed interfaces, particularly memory-related applications. Strong understanding of memory interface architecture and operation, preferably DDR5. In-depth knowledge of memory interface protocols and standards (e.g., JEDEC specifications). Expertise in using typical high speed interface test equipment (BERT, Scope, Compliance S/W). Proficiency in scripting languages (e.g., Python, Perl) for test automation and analysis. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Preferred Qualifications: Master's degree in Electrical Engineering or a related field. Experience with advanced signal integrity measurements and applications for Design correlation. Experience with modern software tools for data visualization, analysis, and reporting; in particular dynamic interactive tools – including LLMs Additional Information Renesas is an embedded semiconductor solution provider driven by its Purpose ‘ To Make Our Lives Easier .’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘ To Make Our Lives Easier .’ At Renesas, you can: Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things. Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day. Are you ready to own your success and make your mark? Join Renesas. Let’s Shape the Future together. Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement. Show more Show less

ENTERPRISE SALES MANAGER Promilo.com (Sawara Solutions Pvt Ltd) Industry: IT Software - SAAS Location: Bangalore Mode: Full-Time Salary: As per the industry standard Hello Everyone, Please review the details below regarding an opening in Promilo for Corporate Sales, in Bangalore. ABOUT US Promilo is India's 1st innovative platform, offering a "Pay to Browse" experience. “It is a B2B SaaS startup that accelerates companies' business appointment funnels." We're an advertising platform that connects both users and advertisers. Users would be able to book an online appointment based on their interests with the advertiser without compromising their data privacy and get rewarded for sharing their data and time. We are registered and recognized by Start-up India, Start-up Karnataka, and MSME. To learn more, please visit our website at www.promilo.com or watch this video at https://www.youtube.com/watch?v=wPeKo1i1VQI ROLES & RESPONSIBILITIES: Develop and execute strategic plans to achieve sales targets and expand the company's presence in the enterprise market. Build and maintain strong, long-lasting customer relationships with key decision-makers and stakeholders End to End B2B solution selling of products & services New Business Development, Prospecting, probing and understanding requirements, and proposing solutions that would address the admission & recruitment needs of New, existing & potential clients Customizing solutions by leveraging the product mix Building compelling proposals, negotiating, closing, and collecting" Cross-selling and up-selling to existing clients. Constantly enhancing wallet share and mind share of existing clients. Working in cross-functional teams. Consistently meeting the KRA's and set business targets. Understanding of Enterprise Sales, B2B sales, corporate sales, or SME. Conduct presentations and product demonstrations to showcase the value proposition of our products and services. Negotiate contracts and agreements with enterprise clients, ensuring favorable terms for both parties. Stay up-to-date with industry trends, market dynamics, and competitor activities to identify new business opportunities. Provide regular sales forecasts, reports, and updates to the management team. Mentor and guide junior members of the sales team, fostering their professional growth and development. Represent the company at industry events, conferences, and trade shows to promote our brand and establish networking opportunities. Consistently achieve revenue targets in line with team/organizational objectives Identifying references through the existing customer base to increase the sales pipeline Preparing short-term and long-term sales plans toward reaching the assigned goals QUALIFICATION: Bachelor's degree in Business Administration, Marketing, or related field. Proven track record of 3 to 4 years of successful experience in B2B sales, preferably in enterprise sales. Strong understanding of enterprise sales processes and methodologies. Excellent communication, presentation, and negotiation skills. Ability to build and maintain strong relationships with clients and internal stakeholders. Self-motivated with a results-driven approach and a passion for exceeding targets. Ability to work independently as well as part of a collaborative team environment. Proficiency in CRM software and Microsoft Office suite. Willingness to travel as needed. REQUIRED SKILLS: FIELD & INSIDE SALES Role: Enterprise & B2B Sales - Other Industry Type: Internet & Dot com Industry | Educational & Job portal company will be an added advantage Area: Sales & Business Development Employment Type: Full-Time, Permanent Role Category: Enterprise & B2B Sales Location: Work from Office (Bangalore -Kammanahalli) Education: Any UG or PG - Any Specialization Key Skills: B2B Sales, Enterprise Sales, Software Sales, Corporate Sales, Field Sales, Business Development, Sales Consultant, Sales Executive, Key Account Manager, Sales Manager, Team Management, Edtech Sales Join us in driving the next phase of our growth in the enterprise market. If you are a dynamic and results-oriented sales professional with a passion for building strategic relationships, we want to hear from you! To Apply Kindly drop your resume to priyankab@promilo.com. Job Type: Full-time Pay: ₹600,000.00 - ₹1,200,000.00 per year Work Location: In person

Key Responsibilities: Follow up with payers to obtain claim status updates Identify reasons for denials and work towards resolution Prevent claim write-offs through timely follow-ups Work on billing scrubbers and make necessary edits Handle contractual adjustments and write-off projects Maintain strong cash collection and resolution rates Demonstrate effective calling, probing, and denial analysis skills Work in rotational shifts as required No planned leaves allowed for the next 6 months Show more Show less

About Fyle We are Fyle, a SaaS startup focused on business expense management with real-time card feed. We help companies of all sizes manage their expenses with a powerful platform that makes it easy to track, report, and reconcile expenses. Our goal is to help companies save time and money so they can focus on growing their businesses, but we can’t do that without you! We take our data seriously — but not ourselves. We’re a team that values curiosity, ownership, and the ability to present insights clearly (ideally with a good sense of humor). If that sounds like your vibe, we’d love to hear from you! Here are a few links that will give you a glimpse into what Fyle looks like: Here's our website that talks about the company and the problems we're solving for our customers: https://www.fylehq.com Here are a few blog posts by our team that tell their stories: https://stories.fylehq.com Here are some reviews left by our teammates on our Glassdoor page (currently at 4.9): https://www.glassdoor.co.in/Overview/Working-at-Fyle-EI_IE1723235.11,15.htm You can read more about our culture, benefits, manager user guides, etc., at https://careers.fylehq.com About the Role As a Customer Support Executive, you won’t just be answering queries—you’ll be solving real problems, collaborating cross-functionally, and ensuring our customers feel heard, valued, and supported. Your mission will be to manage customer conversations across tickets, chats and calls with care and precision, ensuring we’re not only meeting timelines but exceeding expectations. You’ll work closely with product and engineering teams to drive resolution, provide contextual insights, and act as the customer’s internal advocate. If you’re someone who thrives on variety, enjoys ownership, and believes in meaningful impact, this role is for you. Key Responsibilities Handle customer queries via support platforms (tickets, live chat and call) with clarity and empathy Troubleshoot and resolve issues within defined SLAs Collaborate with team members and other departments to ensure timely resolution Work closely with account management, onboarding product and engineering teams to unblock complex cases and ensure delivery on commitments Stay updated on product features to ensure customers receive the most accurate information Capture and report customer feedback from tickets, chat, NPS, or other channels Must Haves Minimum 2 to 4 years of experience in a customer-facing role Willing to work night shift Excellent written and verbal communication—especially email writing with a natural, free-hand tone Deep empathy for the customer with a mindset that prioritises their experience Process discipline: detail-oriented with 100% follow-through on action items and procedure Good To Haves Prior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc. Prior experience working with US-based customers for a SaaS product Previous experience in a remote-first or asynchronous work environment Previous experience in collaborating with Product & Engineering teams Caveats This is not a pure communication role. You will be responsible for the resolution, not just the response. Think of yourself as the customer’s internal champion. This role requires working in a rotational night shift aligned with US hours (mandatory) This role comes with a variety. Processes evolve, customer issues vary, and adaptability is key. If you prefer predictable, repetitive tasks, this role may not be the right fit. What our interview process looks like An interview is a two-way street — it’s your chance to assess Fyle and the team, just as we’re assessing you. Come prepared for every conversation: review the shared resources thoroughly and bring clear, focused questions for each person you speak with. Once your resume is vetted, you’ll hear back from us within 48 hours, regardless of the decision. If selected, you’ll receive a take-home assignment that helps us understand your problem-solving and communication skills. You’ll have 48 hours to complete and submit it. If your assignment meets our internal standards, then your initial discussion will be with Yitzhak from our People Success team, who will guide you throughout the interview process and offer assistance whenever needed. Next, you will interact with Tushar or Yash M, our Support team managers. They'll dive into your past support experience, situational awareness, interests, and the motivations that drive your best efforts. Then you'll talk to Bharadwaj Srinivasan (VP of CS). This is a more reflective conversation, diving into your interests, motivations, and long-term aspirations. Finally, you’ll speak with Siva, our CTO and Co-founder. Expect a lot of probing questions about how you would handle challenging situations. You should also use this opportunity to find out what it is like working at Fyle. Next, you'll need to provide 2 references from people you've worked with. It would be a huge plus if you could give your current or ex-managers references. If everything goes well, we will make the offer. Also, do include the number "42" in your note to indicate that you've managed to read this far :) Show more Show less

Description Key Responsibilities: Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s). Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force. Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined. Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs. Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues. Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale). Periodically reviews and reports inventory/stock levels, takes action and creates orders if needed. Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks. Responsibilities Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals. Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets. Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue. Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns. Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives. Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. Qualifications Skills Required:- Primary & Secondary sales Mitwa Connect Fleet connect Job Sales Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2415162 Relocation Package Yes Show more Show less

Position Overview Job Title: Production Support Specialist Location: Pune, India Corporate Title: AVP Role Description At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions. Business Line Brief Application provides globally Cash Account Services which combines a growing number of business services like Cash account and booking services. Additionally, provides services to store and retrieve payment data for most use cases outside of archiving. It will store important events in the payment workflow from all DB Payment Processing engines. Retrieval is available via API as well as streaming data access. normalizes data into the Payment Standard Data Protocol. Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End To End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment; Automation of manual work, monitoring improvements and platform hygiene; Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains; Competency to identify SLO’s to measure application services to ensure that all associated Service Operations stakeholders are provided with an optimum level of service. Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Ensure all the business queries are handled as a priority within agreed SLA to ensure application stability. Ability to support the incident management, problem management adhering to ITIL and DB standard process. Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Responsible for maintaining all support documents. Participate in all BCP and component failure tests based on the support documents. Understand flow of data through the application infrastructure. Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production. Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability Your Skills And Experience Bachelor's degree (in Computer Science and other steam) and Master's degree a plus. Service Operations experience within a global operations context. 12+ years of experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function. Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains IITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and in matrix structures. Working knowledge of incident tracking tools (i.e., ServiceNow, Remedy etc.) Recent experience of applying technical solutions to improve the stability of production environments. Working experience on below technologies: Operating systems (Linux) and the underlying infrastructure environments Good Knowledge in banking domain. Database environments (e.g., Oracle, SQL) Experience in APM Tooling is mandatory (Splunk & Geneos). Middleware (e.g., MQ, Apache and Kafka) Good Knowledge in Unix ,PL/SQL, Oracle is mandatory Good to understand java and cloud technologies. Knowledge of Control-M and NewRelic is an advantage. Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent troubleshooting and problem-solving skills. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability. An SLO (service level objective) is an agreement within an SLA about a specific metric like uptime or response time. So, if the SLA is the formal agreement between application support and customer, SLOs are the individual promises making to customer. SLOs are what set customer expectations and tell IT and application support teams what goals they need to hit and measure. Experience in working with AGILE, DEVOPS and SCRUM framework. Experience in GCP and other Cloud technologies will be an advantage. Highly experienced with Production Application Support and ITIL Practices Deep understanding of application Support and/or Development and complex IT infrastructure (UNIX, Database, Middleware, Cloud, MQ etc.) Strong knowledge of databases (Oracle/MSSQL etc.), including working experience of writing SQL scripts and queries Working experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, Bash, Ansible, tools for automation (RPA, Workload, Batch) Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M) Leadership and People Management experience Nice to have: Cloud services: GCP Experience with automation solutions (Ansible, Jenkins/Groovy, Python, Java) DevOps & CI oriented Skills That Will Help You Excel Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills. Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones Able to connect, manage and influence people from different backgrounds and cultures. A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently. How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Description Key Responsibilities: Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s). Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force. Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined. Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs. Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues. Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale). Periodically reviews and reports inventory/stock levels, takes action and creates orders if needed. Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks. Responsibilities Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals. Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets. Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue. Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns. Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives. Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. Qualifications Skills Required:- Primary & Secondary sales Mitwa Connect Fleet connect Show more Show less

Company Profile: HonorVet Technologies is a technology-driven company that provides the reach of a large staffing organization with the feel of a specialized, boutique provider. Started in 2015, we are one of the best recruitment firms striving to lower underemployment in the Veteran community by providing them with best-fit opportunities in civilian workplaces. HonorVet Technologies delivers ideal recruitment solutions to our clients with suitable skill sets (preferably veterans, along with non-veterans, for the hard-to-fill positions). Shift Timing: US EST 9 AM - 6 PM, IST 6:30 PM onwards Location-Mohali, Sector 66, Bestech Business Tower Requirements: · Must have a minimum of 01 years plus experience in handling Healthcare US clients. · Possess an understanding of US visa terms, process, and US employment legal requirements. · Must have worked on: Allied roles : CT Tech, Surgical Tech, Ultrasound Tech, Xray Tech, MRI Tech, OR Tech, RRT, PT, OT & Clinical roles Travel RN's, LPN's, Nurse practitioners, Physicians. · Excellent communication skills; verbal and written. Responsibilities: · Responsible for the full-life recruitment cycle starting from sourcing to negotiations. · Working on different Healthcare clients across the US. · Sourcing candidates using different portals based on the job description and the skill set requirements. · Screening the profiles according to the job description while asking relevant probing questions. · Following up with relevant profiles and creating a pool of candidates. · Discussing and negotiating the pay rate and the employment type with the candidate. · Submitting relevant profiles to the client while supporting other requisitions simultaneously. If you are ready to take on new challenges and contribute to a collaborative team environment, this role could be the perfect fit for you. Apply now and be part of our success story! For more details, please contact/ share your resume at hiring@honorvettech.com . Show more Show less

Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Oversees the administration and continual improvement of quality management systems. Responsibilities Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products. Leading the development and implementation of corrective action and preventive measures to achieve quality targets. Investigating and addressing trends with internal and external non-conformance. Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met. Driving change based on data; reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues. Degree Requirement Degree or equivalent experience desired Skill Descriptors Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Level Working Knowledge: Contributes to short-term operational plans. Anticipates and adapts to plan changes. Monitors progress of work against plan as required to meet objectives. Reports variances and makes agreed-upon corrections. Under guidance, develops tactical plan for own direct responsibility. Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Level Extensive Experience: Interprets results of quantitative and statistical tools and explains results to others. Communicates key benefits of a quality management process. Conducts and directs quality reviews. Develops expertise in quality assurance tools, techniques, and standards. Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles. Develops programs for motivating employees to meet or exceed quality goals. Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Extensive Experience: Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals. Establishes shared goals to foster collaboration. Ensures that everyone can access the same data and provide input into how business is conducted. Redesigns physical areas to allow for collaboration and private time. Deemphasizes divides; focuses on collaboration across generations, functions, regions, and levels. Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services. Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Level Working Knowledge: Develops basic persuasive arguments. Discusses organizational culture around providing input on decisions. Uses active listening skills and probing techniques to surface opportunities to influence. Identifies who the decision makers are and how they receive information. Regularly presents ideas or suggestions to associates in persuasive terms. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Quality Risk Management: Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products. Level Working Knowledge: Documents the key steps of a unit-specific risk management process and associated procedures. Explains and analyzes quality indicators and metrics relevant to own unit or function. Highlights Quality Risk Management issues throughout the product life cycle. Participates in a crisis management team to address quality issues. Understands overall business objectives to effectively mitigate risks associated with quality. Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes. Level Basic Understanding: Cites examples of benefits and risks associated with implementing lean principles. Describes basic tools for observing existing processes and identifying waste. Cites industry or company examples of successful and unsuccessful lean implementations. Identifies key lean principles and highlights of the lean manufacturing process. Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences. Level Working Knowledge: Utilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions. Locates factors that resulted in harmful outcomes of one or more past events. Pinpoints behaviors, actions, inaction, or conditions that need to be changed. Extrapolates lessons to be learned to promote the achievement of better consequences. Practices RCA as an iterative process. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. Relocation is available for this position. Posting Dates: May 29, 2025 - June 10, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community. Show more Show less

Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Oversees the administration and continual improvement of quality management systems. Responsibilities Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products. Leading the development and implementation of corrective action and preventive measures to achieve quality targets. Investigating and addressing trends with internal and external non-conformance. Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met. Driving change based on data; reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues. Degree Requirement Degree or equivalent experience desired Skill Descriptors Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Level Working Knowledge: Contributes to short-term operational plans. Anticipates and adapts to plan changes. Monitors progress of work against plan as required to meet objectives. Reports variances and makes agreed-upon corrections. Under guidance, develops tactical plan for own direct responsibility. Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Level Extensive Experience: Interprets results of quantitative and statistical tools and explains results to others. Communicates key benefits of a quality management process. Conducts and directs quality reviews. Develops expertise in quality assurance tools, techniques, and standards. Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles. Develops programs for motivating employees to meet or exceed quality goals. Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Extensive Experience: Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals. Establishes shared goals to foster collaboration. Ensures that everyone can access the same data and provide input into how business is conducted. Redesigns physical areas to allow for collaboration and private time. Deemphasizes divides; focuses on collaboration across generations, functions, regions, and levels. Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services. Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Level Working Knowledge: Develops basic persuasive arguments. Discusses organizational culture around providing input on decisions. Uses active listening skills and probing techniques to surface opportunities to influence. Identifies who the decision makers are and how they receive information. Regularly presents ideas or suggestions to associates in persuasive terms. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Quality Risk Management: Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products. Level Working Knowledge: Documents the key steps of a unit-specific risk management process and associated procedures. Explains and analyzes quality indicators and metrics relevant to own unit or function. Highlights Quality Risk Management issues throughout the product life cycle. Participates in a crisis management team to address quality issues. Understands overall business objectives to effectively mitigate risks associated with quality. Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes. Level Basic Understanding: Cites examples of benefits and risks associated with implementing lean principles. Describes basic tools for observing existing processes and identifying waste. Cites industry or company examples of successful and unsuccessful lean implementations. Identifies key lean principles and highlights of the lean manufacturing process. Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences. Level Working Knowledge: Utilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions. Locates factors that resulted in harmful outcomes of one or more past events. Pinpoints behaviors, actions, inaction, or conditions that need to be changed. Extrapolates lessons to be learned to promote the achievement of better consequences. Practices RCA as an iterative process. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. Relocation is available for this position. Posting Dates: May 29, 2025 - June 10, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community. Show more Show less