33 Probe Jobs

This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role: We have a new and exciting opportunity in our Faade Engineering team in our WSP India office for a Faade Access Consultant/ Engineer to join our expanding team of dedicated specialists. WSP provides support of the highest calibre to prestigious and complex projects around the world. The successful candidate will have the opportunity of gaining experience providing Faade Access advice and design expertise on challenging single or multi-disciplinary projects, tapping into the wide resources pool across the company. Responsibilities will include: Liaising with the wider design team to advise on the integration of faade access systems into the project. Leading the design to achieve the optimal combination of cost, aesthetic impact and functionality, while following best health and safety practices. Preparing faade access strategy reports at key stages of the design of the project. Preparing Employer’s Requirements Documentation and System Specifications for faade access and faade replacement systems at the end of the design stage. Reviewing contractor drawings and inspecting site throughout the construction process to ensure compliance to the spec, the design intent and the relevant legislation. Manage multiple faade access consulting projects simultaneously and work directly with clients. Conduct research on industry trends and currently available technologies used in faade access. Mandatory Skills: Experience of having worked with faade access systems, either within a consultancy or from a contractor’s role. Be able to demonstrate knowledge of faade access systems, their performance and operation, as well as the current engineering standards, practices, regulations and legislation. Be an enthusiastic, self-motivated individual with a relevant academic background. Be competent in AutoCAD and/or Revit and 3D design software

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor (Lift2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor (Lift2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor (Lift2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Process Associate, Customer Care! Responsibilities • Respond to customer queries and customer concerns • Provide support for data collection to enable Recovery of the account for end-user • Maintain a deep understanding of client processes and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • Exhibit a capacity for critical thinking and analysis. • Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills What We Offer An inclusive and dynamic work environment that values diversity. Opportunities for professional growth and skill development. A supportive culture that encourages innovation and collaboration. Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.

This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Back Key Responsibilities Elicit business requirements for project initiatives from various stakeholder teams using Agile methodology (write features and stories) Trouble shoot reported issues in the Dispatch and Work Order Management streams Prioritize investigations with vendor teams Effectively identify all areas of impact to Dispatch and Work Order Management systems for new initiatives Partner with vendors/Business to prime and resolve defects and ensure alignment Implement/co-ordinate mitigation where required Contribute to the teams repository of "How to" documents Technology Skills High aptitude for understanding information systems technology and the ability to understand JSON/XML, etc Strong analytical, problem solving and organizational skills Strong team player; ability to facilitate, negotiate and work within a multi-domain team environment Strong communication skills; ability to 'translate' technical explanations to business stakeholders Experience debugging/triaging software defects and issues Required Qualifications To Be Successful In This Role Bachelor's degree in computer science engineering, or related field Strong problem-solving skills and ability to troubleshoot complex data issues Excellent communication and collaboration skills Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience5-8 Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

Job Description Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc It will involve content creation; moderation & review of content uploaded on the platform The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors, It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our clients terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge Works with close supervision and clearly defined procedures Starting to demonstrate familiarity with client terminology, operating standards and procedures Starter without sustained metric performance levels, Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title, Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic, NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit We do not request or accept payments or security deposits from candidates during our hiring process We also don't solicit payment to verify a candidate's banking information upon employment If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam, Learn more: https:// concentrix /scam-warning/

Apply Now Job Title: Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements This position provides customer service support and resolution of routine problems regarding client's product or services, Job Description Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc It will involve content creation; moderation & review of content uploaded on the platform The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors, It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our clients terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge Works with close supervision and clearly defined procedures Starting to demonstrate familiarity with client terminology, operating standards and procedures Starter without sustained metric performance levels, Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title, Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic, NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit We do not request or accept payments or security deposits from candidates during our hiring process We also don't solicit payment to verify a candidate's banking information upon employment If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam, Learn more: https:// concentrix /scam-warning/ Location: IND Chennai Fortune Towers Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Job Summary We are seeking a highly skilled and experienced Senior Voice Engineer to join our team, specializing in the design, implementation, and Tier-3 support of enterprise voice and collaboration systems. The ideal candidate will have deep expertise in Microsoft Teams, AWS Connect, Ribbon SBC Edge devices, Cisco Unified Communications Manager (CUCM), and Zoom Phone . Additionally, hands-on experience troubleshooting the Verba call-recording platform is crucial. You will play a key role in ensuring the reliability, security, and performance of voice communication systems. Key Responsibilities Voice Infrastructure Management & Support Manage the Voice Estate , ensuring optimal performance and availability of voice collaboration platforms. Provide Tier-3 support for complex voice communication issues. Troubleshoot Verba recording, playback, and storage issues. Configure, troubleshoot, and maintain Microsoft Teams Direct Routing and voice integrations. Support and troubleshoot cloud-based call center platforms such as AWS Connect . Implement and maintain voice network security best practices to ensure system integrity. Participate in on-call rotations and weekend support as needed. Troubleshooting & Maintenance Resolve complex voice quality issues (jitter, latency, packet loss) using tools like Wireshark, SolarWinds . Perform firmware upgrades and patching of VoIP devices. Configure and optimize Ribbon SBC configurations. Create and maintain detailed documentation of voice system configurations and procedures. Collaboration & Support Configure voice systems, including Microsoft Teams Direct Routing, Ribbon SBC, and Verba recording . Integrate and support cloud contact center (CC) platforms such as AWS Connect and Microsoft Teams . Design SIP trunking solutions, QoS policies, and disaster recovery plans . Work closely with network, security, and DevOps teams to ensure end-to-end voice service reliability . Mentor junior engineers and provide technical guidance. Documentation & Compliance Maintain network diagrams, SOPs, and configuration guides . Ensure compliance with security standards (GDPR, HIPAA) for voice traffic and call recordings. Qualifications & Experience Required Minimum of 12 years' experience as a Unified Communications Engineer in a large enterprise or global MNC environment . Hands-on experience in support and implementation of collaboration technologies . Strong experience in managing Verba Voice recording platforms . Expertise in managing Session Border Controllers (SBCs) such as Ribbon . Experience working with Cisco Call Manager and Microsoft PowerShell . Deep understanding of Microsoft Teams voice design and enterprise telephony integration . Strong understanding of unified communications platforms and their integration with Verba/Verint . Proficiency in network probes and packet capture analysis for troubleshooting. Strong analytical, troubleshooting, and problem-solving skills. Ability to work in a fast-paced, global team environment and collaborate effectively with cross-functional teams . Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional but Beneficial) Microsoft Teams Voice Engineer Associate (MS-700/720) Cisco Certified Network Associate (CCNA) - Collaboration Cisco Certified Network Professional (CCNP) Microsoft Teams Administrator Certifications Ribbon SBC Professional Certification ITIL Certification (Preferred) Required Skills Sbc,microsoft teams,Cisco Voice

About The Role : Job Title - Senior Business Analyst for Data Management, AVP Location - Pune, India Role Description The Divisional Data Office in Private Bank is driving all aspects of data management in the Business Division at the interface to Deutsche Bank Group. In close collaboration between business and IT we assign data roles, manage the documentation of data flows, align data requirements between consumers and producers of data, co-own the enterprise data models, report data quality and coordinate Private Banks data delivery through the group data hub. As part of the team, you will support data initiatives such as the implementation of central Party Data management by designing solutions, involving stakeholders, and ensuring data policy and regulatory compliance. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Support data initiative by designing solutions in line business processes and group policies and frameworks Consolidate requirements from risk, finance, and treasury on harmonized data deliveries from Private Bank and track their translation into logical and physical data models Structure and share relevant information on data requirements, model versions, and implementation status across Private Bank and with relevant group functions Drive issue solution for Private Bank cross-divisional data provisioning together with the relevant stakeholders Optimize data management processes and data roles together with the group CDO team Align your tasks with the team and the Private Bank Data Council priorities Your skills and experience In depth understanding of how data and data quality impacts processes across the bank, ideally in the retail sector Experience with data architecture and the challenges of harmonized data provisioning Proven project and stakeholder management capabilities Experience with interpreting and implementing data related regulations such as BCBS 239 Open minded team playermaking different people work together well across the world Fluent English How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Dear Candidate, We are looking for a skilled Cloud DevOps Engineer to automate, deploy, and manage cloud infrastructure. If you have expertise in AWS, CI/CD pipelines, and Infrastructure as Code (IaC), wed love to hear from you! Key Responsibilities: Design and implement cloud-based DevOps solutions. Automate infrastructure provisioning using Terraform, Ansible, or CloudFormation. Manage CI/CD pipelines for application deployment. Monitor system performance, security, and reliability. Optimize cloud resources for cost efficiency and scalability. Troubleshoot and resolve production issues in cloud environments. Required Skills & Qualifications: Hands-on experience with AWS, Azure, or Google Cloud. Expertise in CI/CD tools (Jenkins, GitLab CI, ArgoCD). Strong scripting skills (Python, Bash, PowerShell). Knowledge of Kubernetes, Docker, and container orchestration. Familiarity with logging and monitoring tools (Prometheus, Grafana, ELK). Soft Skills: Strong analytical and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

About The Role This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. About The Role - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Overview. The primary responsibility is to manage and monitor all TI IT events/alerts. Then assess and validate the severity of the signal. Collaborate with the Service desk. Escalate major issues to Tier 3, TAM's and RTAM's and effectively communicate critical events. Provides IT support services and assists in problem identification and resolution by providing support teams visibility to all alerts that occurred prior to the event and during the event. Drives compliance to all processes and procedures regarding the resolution and rectification of I.T. system problems/issues. Monitors all IT Alerts. Validate Alerts and determine Impact (Event). Based on impact promote the event to the appropriate Priority as defined in our ITSM. Notify the Service Desk, Tier 3 support, TAM, and RTAM of the Event. Report issues to Service Providers / Vendors. Set up a technical support bridge. Provide support by providing logs/alerts prior to and during events to support teams. Optimize Alerting by eliminating False Positives. Communicate Critical Event status and impact to Management Staff (i.e.Supervisor, Manager,. Director, VP, and Client). Ensures that open/pending cases are addressed and closed within the SLA. At the end of the Shift, communicate/hand over all active Events to the next shift for continuity

Highly skilled MTM Probes Specialist having exp in CNC machine probing systems, including installation, calibration, troubleshooting, and maintenance. This role is crucial for ensuring high precision and efficiency in CNC machining operations. Required Candidate profile BTech/BE- Mechanical/Mechatronics, or a related field. Strong exp in MTM probe systems, CNC machine operations, machine calibration & inspection procedures, Renishaw, Blum, or similar probing systems.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline except law) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service. In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities : • Handle multiple chats at the same time (3+ Active Chats simultaneously) • Respond to the customer queries & issues in timely manner • Provide solution to the customer basis the available help articles and within the policies • Replicate customers issue and report necessary bugs/suggestions/ideas • Provide excellent services to the customers • Work closely with internal departments to provide the required information/support to the customer • Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment • Maintain a deep understanding of client process and policies • Upskill to enhance the knowledge time to time and offer support • Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business Qualifications we seek in you Minimum qualifications Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma) Freshers are eligible Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.) Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques Preferred pre-requisites: Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Typing speed 40-45 words per minute + 80%+ accuracy Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Senior Associate/Process Developer/Management Trainee – Incoming Processing – Wealth Operations Position Overview: Responsibilities : • Lead the income processing team in the accurate and timely processing of income transactions, including dividends, interest payments, and distributions. • Oversee the reconciliation of income receipts and disbursements, ensuring accuracy and compliance with internal controls and regulatory requirements. • Review and validate income-related reports, providing insights and analysis on income performance. • Collaborate with internal stakeholders, including accounting, compliance, and investment teams, to resolve discrepancies and address inquiries. • Mentor and train junior associates, fostering a culture of continuous improvement and professional development. Qualifications we seek in you! Minimum qualifications • Any Graduate (PG an added advantage) • Effective probing & root cause analysis skills Competencies • Ability to discuss process issues, concerns with onshore counterparts and get it resolved. • Organized approach: Manage and adapt priorities according to client and internal requirements • Self-starter: Work autonomously and as part of a global team Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of PA, Customer Service, Sale and Technical Support Specialists. In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities: • Handle Inbound/ Outbound Voice calls • Respond to the customer queries & issues in timely manner • Provide solution to the customer basis the available help articles and within the policies • Replicate customers issue and report necessary bugs/suggestions/ideas • Provide excellent services to the customers • Work closely with internal departments to provide the required information/support to the customer • Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment • Maintain a deep understanding of client process and policies • Upskill to enhance the knowledge time to time and offer support • Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business Qualifications we seek in you • Minimum qualifications o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma) o Excellent Voice Communication Skills o Fluent in English & Hindi Languages o Freshers are eligible o Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.) o Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques o Preferred pre-requisites: ? Effective probing skills and analyzing / understanding skills ? Analytical skills with customer centric approach ? Excellent proficiency with written English and with neutral English accent ? You should be able to work on a flexible schedule (including weekend shift) ? Typing speed 40-45 words per minute + 80%+ accuracy Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service. In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities: • Handle multiple chats at the same time (3+ Active Chats simultaneously) • Respond to the customer queries & issues in timely manner • Provide solution to the customer basis the available help articles and within the policies • Replicate customers issue and report necessary bugs/suggestions/ideas • Provide excellent services to the customers • Work closely with internal departments to provide the required information/support to the customer • Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment • Maintain a deep understanding of client process and policies • Upskill to enhance the knowledge time to time and offer support • Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business Qualifications we seek in you • Minimum qualifications o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma) o Freshers are eligible o Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.) o Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques o Preferred pre-requisites: ? Effective probing skills and analyzing / understanding skills ? Analytical skills with customer centric approach ? Excellent proficiency with written English and with neutral English accent ? You should be able to work on a flexible schedule (including weekend shift) ? Typing speed 40-45 words per minute + 80%+ accuracy Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.