3 Proactive Support Jobs

As a Customer Success Advisor, you will serve as the main point of contact for our clients, ensuring they receive exceptional support and guidance throughout their interaction with our company. Your role involves advocating for customers, identifying growth opportunities, and assisting them in achieving success with our products and services. Your responsibilities will include assisting new customers with onboarding, providing training sessions and resources, and ensuring a seamless introduction to our offerings. Additionally, you will establish and nurture strong relationships with customers, understand their objectives and challenges, and deliver personalized support and proactive solutions. Monitoring customer satisfaction, addressing potential issues before they escalate, and collaborating with technical and support teams to resolve concerns efficiently are crucial aspects of your role. You will also stay updated on product features, industry best practices, and utilize your expertise to offer relevant advice to customers. Identifying opportunities for upselling and cross-selling, focusing on customer retention, and gathering feedback to enhance service offerings are essential tasks. Moreover, maintaining accurate customer interaction records, tracking success metrics, and contributing to reports will be part of your routine. To qualify for this position, you should hold a Bachelor's degree in Business, Communications, or a related field, or possess equivalent work experience. A minimum of 4 years in customer success, account management, or customer-facing roles is required. Strong communication skills, problem-solving abilities, and the capacity to collaborate effectively with internal teams are essential. Being detail-oriented, organized, customer-centric, and having a knack for learning new software and systems are valued traits for this role.,

The role at Piramal Critical Care in the Human Resource Department based in Kurla involves providing support across key HR functions to ensure smooth execution of administrative tasks, recruitment, employee engagement, learning initiatives, and data management. You will be collaborating with internal stakeholders and external consultants, reporting to the Deputy Chief Manager HR and Associate Director HR Americas. The ideal candidate should have a Master's degree in Human Resources Management and 1-3 years of experience in HR Management, with strong organizational and communication skills. Your responsibilities will include assisting with administrative tasks, coordinating employee lifecycle processes, supporting hiring managers in recruitment activities, managing employee engagement initiatives, coordinating learning programs, and aligning HR initiatives with business objectives. You will also be involved in executing HR projects, managing documentation, and ensuring effective communication within the HR team. Key competencies required for this role include accuracy in documentation and compliance, stakeholder management, problem-solving skills, organizational abilities, confidentiality maintenance, proficiency in HR systems, proactive support for HR projects, and continuous process improvement. Piramal Group, known for its inclusive growth and ethical practices, offers equal employment opportunities based on merit. The company values skills, performance, and achievements when making personnel decisions, ensuring equal opportunities for all applicants and employees. Piramal Critical Care, a subsidiary of Piramal Pharma Limited, is a global player in hospital generics and the third largest producer of Inhaled Anaesthetics. PCC is dedicated to providing critical care solutions worldwide and has a diverse product portfolio including Inhalation Anaesthetics and Intrathecal Baclofen therapy. With a global presence spanning over 100 countries, PCC is focused on sustainable growth and expanding its product offerings in critical care. As part of the PCC team, you will be working with a highly qualified global workforce and contributing to the company's commitment to corporate social responsibility. PCC collaborates with partner organizations to provide resources to those in need and is actively involved in environmental care initiatives.,

You will be joining a dynamic and inclusive team at BMC, where trust is not just a word but a way of life. Our award-winning company values diversity and giving back to the community. We strive for excellence every day in a fun and supportive work environment that allows you to balance your priorities. At BMC, your wins will be celebrated, and you will be surrounded by inspiring peers who will drive, support, and make you laugh. As a part of the BMC OneCS Success Central team, you will play a crucial role in integrating all Customer Success functions through a standardized Unified Service Delivery model. This role primarily focuses on Product-Market-Fit (PMF) and Go-To-Market (GTM) strategies. You will work on aligning our service delivery model to empower customers and partners with relevant content, processes, education, and tools to enhance the customer adoption journey. Your responsibilities will include supporting key projects to optimize unified service delivery, creating documentation defining service offerings, developing knowledge content for customer adoption, and drafting external collateral. You will also contribute to maintaining the Unified Service Delivery Model, implementing knowledge management frameworks, and incorporating feedback from Customer Advisory Boards. To excel in this role, you should have 3+ years of project management experience, preferably with customer success or professional services background. Strong interpersonal skills, ability to create polished content, understanding of digital technologies, and excellent communication abilities are essential. You should be proactive, results-oriented, and have a passion for innovation. Familiarity with enterprise SaaS principles, digital analytics tools, and technical support metrics is a plus. BMC values its people and encourages diversity in its workforce. If you are excited about joining BMC's team but unsure if you meet all qualifications, we still encourage you to apply. We welcome talents from diverse backgrounds and experiences to bring the best ideas forward. This role offers a competitive salary as part of BMC's comprehensive employee compensation package, which may include additional rewards and benefits specific to your location. BMC is committed to fair and transparent compensation practices to ensure all employees are valued and recognized for their contributions. If you have taken a break in your career, BMC welcomes you to explore opportunities to re-enter the workforce through our Returnship program. Visit the BMC careers website to learn more and apply for this role.,