Service Desk Admin - Incident Management Alamy Images India Pvt. Ltd.

1.0 - 5.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

The Service Desk team serves as the primary point of contact between the Alamy IT Services team and end users who report issues and need technical assistance. As a service desk admin, your main responsibility is to supervise the daily operations of the IT service-desk to ensure that users and business teams receive the necessary support. Your duties will include incident management support, such as logging and categorizing incidents, responding proactively to alerts and events through monitoring systems, and keeping users informed of progress and upcoming changes. You will also maintain a detailed incident log, own change management and incident review meetings, follow up with customers for ...

Posted 1 month ago

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