Customer Success Specialist (Revenue Retention & Churn) SalesHandy

3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

At Saleshandy, we are dedicated to helping businesses enhance their outbound sales through automation, personalization, and precision. As a rapidly growing bootstrapped SaaS company with over 4,000 customers worldwide, we prioritize the onboarding experience as our first opportunity to impress and serve our clients effectively. We are currently seeking an Onboarding Specialist who possesses the ability to swiftly transform new users into proficient power users. This role goes beyond mere hand-holding; it involves educating, enabling, and empowering customers to derive tangible value right from their initial interactions. As the Onboarding Specialist, your responsibilities will include: - Monitoring product usage, login frequency, billing behavior, and engagement patterns to identify potential risks early on. - Developing personalized success plans for accounts encountering challenges with adoption or realizing the product's value. - Engaging proactively with users exhibiting low activity, expressing intent to cancel, or struggling with onboarding. - Creating tailored save campaigns, such as recovery strategies and win-back emails, to retain valuable users. - Collaborating with the onboarding, product, and support teams to devise scalable retention strategies and playbooks for preventing churn. - Documenting exit reasons, identifying friction points, and assisting product and growth teams in prioritizing based on risk data through feedback loops. To excel in this role, you should ideally have experience in a SaaS Customer Success or support position where reducing churn was a key responsibility, not just a metric. Your ability to recognize subtle signs of drop-off and take prompt action, coupled with empathy, data-driven decision-making, and a relentless drive for improvement, will set you up for success. Additionally, proficiency with tools like HubSpot, Stripe, Intercom, and retention platforms such as Churnkey, Basecamp, and Chartmogul is advantageous. Joining Saleshandy offers you: - High Ownership: Direct involvement in driving company revenue. - Career Growth: Opportunities for leadership roles as we expand our customer base to 10,000+. - Global Exposure: Collaboration with businesses in the US, Europe, and APAC regions. - Supportive Culture: Dynamic team environment with strong values and minimal bureaucracy. - Relevant Perks: Including an annual learning and development budget, health coverage, paid retreats, and flexible remote work options. If you believe you are a suitable candidate for this role, please apply with your CV and a brief description of how you have influenced revenue in a Customer Success position. The recruitment process will involve an initial introductory call with our Customer Success lead, a task to demonstrate your problem-solving skills, and a final discussion to align goals, expectations, and cultural fit before extending an offer and facilitating the onboarding process.,

Posted 1 week ago

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Field Sales Executive Tape cassette

2.0 - 6.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Sales Executive at our company, you will play a crucial role in driving business growth and success. Your main responsibilities will include generating new business, managing client relationships, achieving sales targets, and representing the company at various industry expos and events. This role is focused on B2B sales, requiring you to engage in direct client visits, lead generation activities, and fieldwork. Your excellent communication skills, confidence, professionalism, and knowledge of the media industry will be key to excelling in this position. Although fieldwork is a significant part of the role, there will also be occasional office work involved. Your duties will involve: - Identifying and pursuing new business opportunities through networking, cold calling, client visits, and other lead generation activities - Developing and implementing effective sales strategies to meet and exceed sales targets - Building and maintaining strong relationships with new and existing clients - Preparing and delivering compelling presentations and proposals to potential clients - Conducting market research to identify trends and opportunities in the media industry - Negotiating contracts and agreements with clients to maximize profitability - Maintaining accurate records of sales activities and preparing regular reports on sales performance - Attending industry expos, conferences, and events to network, generate leads, and pitch new business opportunities - Actively seeking out and pitching new business opportunities independently, with a focus on fieldwork Key Performance Indicators (KPIs) for this role include: - Client Retention Rate - Sales Activity metrics - Pipeline Value - Client Satisfaction ratings - Contract Value - Market Penetration - Proposal Success Rate - Expo Participation metrics - Proactive Pitches metrics This is a full-time, permanent position with benefits including food provision, paid sick time, paid time off, and performance bonuses. The work schedule is during the day shift and morning shift. The work location is in person. The application deadline is 31/08/2024, with the expected start date also on 31/08/2024.,

Posted 2 weeks ago

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