Premier Care Representative - Senior FedEx ACC

5.0 - 9.0 years

0 Lacs

delhi

On-site

As a Grade 7 Premier Customer Care Specialist at FedEx, you will be responsible for providing premier customer support and dedicated account desk/sales solutions support processes for industry verticals and high-value customers. Your role will involve executing solution logistics, tracking and monitoring solutions (including prevention), relationship management, issue resolution, basic process onboarding, bookings, case management, claims handling, proactive notification, proactive prevention, and providing customized reporting. You will apply your specialist knowledge to perform and review specific processes and procedures within and across departments to support the achievement of divisional and corporate goals. Additionally, you will participate in or lead the design, development, and implementation of processes within your area of expertise. Your role will require strong analytical skills, judgment and decision-making skills, planning and organizing skills, presentation skills, and problem-solving skills to effectively fulfill your responsibilities. It is important to note that the job posting will close at 12 am on the posting close date, so timely submission of your application is recommended. At FedEx, we prioritize putting people first and are committed to maintaining a diverse, equitable, and inclusive workforce. We are an equal opportunity/affirmative action employer and provide growth opportunities for all qualified applicants regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. About FedEx: FedEx is a global leader in express transportation services and has consistently been recognized as one of the top 10 Worlds Most Admired Companies by "Fortune" magazine. Our dedicated team of FedEx members works tirelessly to deliver transportation and business solutions to more than 220 countries and territories worldwide. Our Philosophy: The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx. We prioritize taking care of our people, who in turn provide exceptional service to our customers, leading to the profitability necessary to secure our future. By reinvesting profits back into the business and our people, we maintain a positive work environment that encourages innovation and the delivery of high-quality service to our customers. Our Culture: FedEx's culture and values have been integral to our success since our inception in the early 1970s. Our unique culture sets us apart in the global marketplace, driving our growth and competitiveness. Through our behaviors, actions, and activities worldwide, we bring our culture to life and uphold our commitment to excellence in service delivery and care for our team members" well-being.,

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