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Senior Lead Specialist Privacy Operations Gallagher Service Center (GSC)

7 - 12 years

7 - 15 Lacs

Pune, Bengaluru, Mumbai (All Areas)

Work from Office

KEY ACCOUNTABILITIES/DELIVERABLES Develop and maintain a deep understanding of GGB/GRe business activities, as directed by the CPO Build and maintain strong working relationships with key stakeholders within GGB/GRe and Gallagher more broadly to gain insights to GGB/GRe and Gallaghers business and control environment Assist the CPO to implement the Global Data Privacy Framework (Tier 1) across GGB/GRe Assist the CPO to develop and implement any required GGB/GRe local Data Privacy Frameworks (Tier 2) to minimize privacy risks and drive risk reduction initiatives, including the creation and roll out of policies, standards, processes, playbooks and associated training Train GGB/GRe colleagues in the identification and management of privacy risks and provide coaching to Privacy Champions Complete and maintain GGB/GRe Privacy Risk Registers, with specific focus on inherent and residual risk Provide clear and concise privacy advice in an impactful manner using a wide range of communication channels. Perform privacy horizon scanning Conduct privacy risk assessments, AI impact assessments and personal data transfer impact assessments in respect of new or amended proposed processing activities Develop playbooks for managing and manage complex data subject rights requests including application of applicable exemptions and redactions where required Handle internal and third-party requests for access to GGB/GRe data Assess GGB/GRe personal and commercial data incidents using our playbooks and provide advice and guidance for their containment, mitigation and regulatory reporting obligations Assess privacy risks in relation to GGB/GRes supply chain, working closely with colleagues in security, IT, legal and procurement. Handle GGB/GRe privacy related complaints Provide privacy practitioner advice in relation to GGB/GRe related data protection contractual terms Prepare regular GGB/GRe reports and management information as required. Support the GGB/GRe M&A Privacy Lead(s) in respect of mergers and acquisitions and their future integration or divestiture Assist in the maintenance of GGB/GRes Records of Processing activities Monitor privacy compliance across GGB/GRe as directed by the CPO Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallaghers shared values putting clients at the heart of our business. Qualifications Min 3+ years demonstrable experience in an operational / consultative privacy role providing hands on privacy advice and support in the identification, assessment, management and monitoring of privacy risks including independently conducting privacy risk assessments and transfer impact assessments as well as advising on complex data subject rights requests Privacy qualifications / certificates e.g. CIPP/E/Asia, CIPM, data protection practitioner certifications (preferred) Technical Knowledge Good practical knowledge of APAC, UK and European data protection laws and regulations such as Singapores Personal Data Protection Act, the UK Data Protection Act 2018, the General Data Protection Regulations 2016. Proven track record of providing hands on privacy advice in line with Data Protection Laws Knowledge of the insurance broking or insurance sector a significant advantage but not essential Knowledge of IT and/or Security an advantage but not essential Experience Experienced in: Working with a broad range of local and global stakeholders Working in a fast-paced environment, to challenging deadlines Being a strong team player with evidenced skills in supporting colleagues and supporting a strong team culture The assessment of and provision of advice and guidance in respect of data incidents Managing and handling data subject rights requests and third-party requests for data including redaction and application of exemptions Conducting privacy risk assessments and transfer impact assessments Assessment of supply chain privacy risks Handling privacy related complaints Creation of data protection policies, standards, procedures, playbooks and training material Working effectively with multi-national teams and stakeholders Working effectively in shared mailboxes Skills/other Strong communicator (oral and written) and capable of robust dialogue Confidence to challenge views and opinions in a sensitive way

Posted 3 months ago

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