Community Engagement Officer Indium Software

0.0 - 3.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As an Email Support Executive / Email Process Associate at our company, you will be responsible for responding to inbound customer emails related to queries, complaints, and service requests. Your main goal will be to provide accurate, prompt, and effective solutions to ensure high customer satisfaction. You will need to maintain professionalism, empathy, and clarity in all written communications, while adhering to internal policies, quality standards, and SLAs. This role will require you to work in rotational shifts, including day and night shifts, to cater to customer needs efficiently. Key Responsibilities: - Respond to inbound customer emails regarding queries, complaints,...

Posted 1 week ago

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Community Engagement Assistant Indium Software

0.0 - 3.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As an Email Support Executive / Email Process Associate at our company, you will be responsible for responding to inbound customer emails, providing accurate solutions, and ensuring high customer satisfaction. Your role will involve maintaining professionalism, clarity, and empathy in written communications while adhering to internal policies, quality standards, and SLAs. You will play a crucial part in resolving customer issues efficiently by coordinating with internal teams and meeting individual performance metrics. Key Responsibilities: - Respond to inbound customer emails regarding queries, complaints, and service requests. - Deliver accurate, prompt, and effective soluti...

Posted 2 weeks ago

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Community Engagement Specialist Indium Software

0.0 - 3.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As an Email Support Executive / Email Process Associate at our company, you will be responsible for responding to inbound customer emails, providing accurate and prompt solutions, and ensuring high customer satisfaction. You will need to maintain professionalism, empathy, and clarity in all written communications while adhering to internal policies, quality standards, and SLAs. Your role will involve coordinating with internal teams to resolve customer issues efficiently and meeting individual performance metrics. Key Responsibilities: - Respond to inbound customer emails regarding queries, complaints, and service requests. - Deliver accurate, prompt, and effective solutions t...

Posted 3 weeks ago

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Operation Manager Brainguru Technologies

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As an Operation Executive at Brainguru Technologies Pvt Ltd, you will be responsible for managing incoming calls, handling leads, and effectively communicating our services to both new and existing customers. Your role will require strong communication skills and a basic understanding of digital marketing. You will be tasked with promptly and professionally managing customer inquiries via phone, qualifying, following up, and managing leads through various channels, and presenting our IVR, digital marketing, and real estate services to clients. Your focus on delivering exceptional customer service, coordinating with internal teams for smooth operations, and generating reports for process impr...

Posted 3 months ago

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