1.0 - 5.0 years

0 Lacs

pune, all india

On-site

Role Overview: As an Operation I Level 1 at the company, your main responsibility will be to provide support to clients by logging cases via the ticketing system. These cases will involve issues related to desktops, laptops, printers, or server services. You will need to update clients as necessary and escalate issues to the appropriate technical leads when required. Key Responsibilities: - Act as the primary point of contact for cases reported from users/technicians in the US and Canada. - Analyze email requests and provide timely responses. - Classify and prioritize cases based on severity. - Assist teammates in understanding the impact of cases. - Take ownership of incidents that require ...

Posted 1 month ago

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Operations I Compucom

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

The candidate will be responsible for providing support to clients and logging cases via the ticketing system involving issues related to desktop, laptop, printers, or server services. You will provide updates to the client whenever required or escalate on behalf of the customer to the appropriate technical leads. As the primary point of contact for cases reported from users/technicians in the US and Canada, you should be able to analyze email requests and respond in a timely manner. It will be your responsibility to classify and prioritize cases as per severity and assist teammates with identifying the impact of cases. Taking ownership of incidents that require immediate actions as per the ...

Posted 4 months ago

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