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Senior Major Incident Manager Mufg Pension Market Services

3.0 - 7.0 years

7 - 12 Lacs

Mumbai, Maharashtra, India

On-site

Key Accountabilities and main responsibilities Strategic Focus Running Incident forums for incidents breaching SLA and complex low priority incidents where restoration is difficult Operational Management Other operational responsibilities such as reviewing operational artefact, incident ticket quality assurance Continual Incident Management related education for Process Practitioners and the Business (both formal and informal) Developing, analyzing and the timely delivery of insightful Incident Management related reports Conduct post Incident Reviews between IT and the Business Management and continual improvement of the Major Incident Management process (shared responsibility) Managing the ...

Posted 3 months ago

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