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1.0 - 4.0 years
1 - 4 Lacs
Bengaluru
Work from Office
JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview As the first point of contact for visitors and callers, the Receptionist plays a pivotal role in creating a positive and professional impression of the organization. This role involves managing front-office operations, providing administrative support, and ensuring smooth communication within the office environment. Key Responsibilities Visitor ManagementGreet and welcome visitors, ensuring they feel valued and directing them to the appropriate person or department. Call HandlingAnswer, screen, and forward incoming phone calls promptly and professionally. Scheduling & CoordinationManage calendars, schedule appointments, and coordinate meetings for staff members. Mail & DeliveriesReceive, sort, and distribute incoming mail and packages; prepare outgoing mail as needed. Administrative SupportAssist with clerical duties such as filing, photocopying, data entry, and document preparation. Office Supplies ManagementMonitor and maintain inventory of office supplies; reorder as necessary. Security & SafetyEnsure the reception area is secure by following safety procedures and controlling access via the reception desk. Record KeepingMaintain accurate records of visitors, deliveries, and other relevant logs. Support to HR & OperationsAssist with onboarding new employees and coordinating internal events or meetings. Required Skills & Qualifications Educational BackgroundHigh school diploma or equivalent; additional certification in Office Management is a plus. ExperienceProven work experience as a Receptionist, Front Office Representative, or similar role. Technical ProficiencyProficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with office equipment such as fax machines and printers. Communication Skills: Excellent verbal and written communication skills; ability to interact professionally with diverse individuals. Organizational AbilitiesStrong organizational skills with the ability to multitask and prioritize effectively. Customer Service OrientationDemonstrated customer service skills with a friendly and approachable demeanor. Professional AppearanceConsistent, professional dress and manner. Desirable Attributes Adaptability to changing office environments and tasks. Ability to handle confidential information with discretion. Proactive approach to problem-solving and task management Location On-site –Bengaluru, KA Scheduled Weekly Hours 48 Job Tags: Hiring, Transition Management If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.
Posted 2 months ago
- 3 years
3 - 5 Lacs
Vijayawada, Visakhapatnam, Hyderabad
Work from Office
Preferred candidate profile - IT Engineer- English and Telugu Mandatory Specific responsibilities of desktop support roles include: Troubleshooting: Diagnosing and resolving hardware and software issues. Installation and Configuration: Setting up new computers, software, and peripherals. Maintenance: Performing routine checks, upgrades, and repairs to ensure systems are up-to-date and secure. User Support: Providing on-site or remote assistance to users with their technical concerns. Training: Educating users on new features and how to use their equipment and software effectively. Documentation: Maintaining records of technical issues and resolutions. Inventory Management: Tracking hardware and software assets. Security: Implementing and enforcing security measures to protect desktop systems and data. DHCP ADDS DNS TROBULSHOOTING PRINTERS
Posted 2 months ago
3 - 5 years
6 - 10 Lacs
Mumbai
Work from Office
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Handling L1 tickets as well as escalated tickets from Desktop engineer - Level 1 Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software Perform regular maintenance and updates on desktop systems to ensure optimal performance and security Assist in the implementation of IT policies and security measures to safeguard desktop systems and data Provide end-user training on hardware and software usage to enhance their productivity and technical skills Document technical procedures, troubleshooting steps, and knowledge base articles for future reference Stay informed about the latest trends and advancements in desktop technologies to improve support services Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor' degree or equivalent experience 3+ years of experience working in a desktop support role Proven experience as a Desktop Engineer or in a similar technical support role Familiarity with network connectivity and basic understanding of IT infrastructure components Solid knowledge of desktop operating systems (Windows, Linux and macOS) and standard software applications Proficiency in hardware troubleshooting and problem-solving for desktop-related issues Demonstrated ability to work independently and handle multiple tasks simultaneously Proven excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner Proven proactive and customer-focused approach to delivering high-quality support services. Preferred Qualifications: Bachelor"™s degree in computer science, Information Technology, or a related experience Microsoft Certification professional, CCNA At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone"“of every race, gender, sexuality, age, location and income"“deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes "” an enterprise priority reflected in our mission. #njp
Posted 2 months ago
1 - 6 years
1 - 2 Lacs
Kalamb
Work from Office
We are seeking a Desktop Support Engineer to provide technical support for end-users, including troubleshooting hardware, software, network, and printer issues. The role involves managing Azure, Intune, Office 365, and network devices. Key Responsibilities: Provide desktop, laptop, printer, and peripheral support. Resolve hardware/software issues for Windows and macOS. Manage user accounts via Active Directory. Support Azure, Intune, Office 365, and network devices (routers, switches). Handle service desk tickets and ensure timely resolution. Maintain customer satisfaction through clear communication. Interested candidate can share their CV at naveen.yadav@teamcomputers.com or WhatsApp at 9599596229
Posted 2 months ago
5 - 10 years
1 - 6 Lacs
Mumbai
Work from Office
Good Understanding about Hardware as well as software of laptop, desktop & priter Powai- Hiranandani Experience required- 5-7 Years Skill sets- Good Communication skill Good Understanding of Application installation & Troubleshooting, Good knowledge regarding Laptop, desktop & printers Remote desktop support
Posted 2 months ago
2 - 5 years
5 - 9 Lacs
Hyderabad
Work from Office
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 2+ years of experience in desktop support and must have 1 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Posted 2 months ago
2 - 5 years
5 - 9 Lacs
Bengaluru
Work from Office
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Supervisory Roles: Provide training and leadership to junior team members. Deliver and review service and submit reports. Oversees and leads a team of desktop support engineers for strong delivery of day-to-day Navigate direction and be accountable for operation. Process driven for escalations relating to the operation. Manage the capacity and performance of a team of desktop support specialists. Continuous program improvement. Presentation of credible/competent knowledge of technologies that support the customer’s business. Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 5+ years of experience in desktop support and must have 2 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Proven supervisory skills Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Posted 2 months ago
2 - 5 years
5 - 9 Lacs
Visakhapatnam
Work from Office
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Supervisory Roles: Provide training and leadership to junior team members. Deliver and review service and submit reports. Oversees and leads a team of desktop support engineers for strong delivery of day-to-day Navigate direction and be accountable for operation. Process driven for escalations relating to the operation. Manage the capacity and performance of a team of desktop support specialists. Continuous program improvement. Presentation of credible/competent knowledge of technologies that support the customer’s business. Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 5+ years of experience in desktop support and must have 2 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Proven supervisory skills Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Posted 2 months ago
2 - 5 years
5 - 9 Lacs
Noida
Work from Office
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 2+ years of experience in desktop support and must have 1 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Posted 2 months ago
1 - 4 years
3 - 6 Lacs
Mumbai
Work from Office
locationsMUMBAI, IND time typeFull time posted onPosted 7 Days Ago job requisition idR1147431 . Job TitleInstallation Coordinator Job LocationMumbai, Maharashtra. Please note we will only accept candidates residing in MUMBAI LOCATION. Position Summary: Coordinate certain aspects of the installation, de-installation and site survey requests associated with Global Accounts. This might include software and hardware (i.e., routers, modems, workstations, PCs, laptops, printers, etc.) for our customers or third-party customers. The main purpose is to ensure that the requested event is completed to the satisfaction of the customer. The key aim is to get the right engineers allocated to all customer requests and to provide the engineers and customers with the necessary information for the event to run smoothly. Key Areas of Responsibilities: Accountabilities Please note that every account works slightly differently, and they do not all provide the same services. Need to be quick to learn all the projects basic outline. Atleast need to have basic understanding of Project Management. Quotes Provide the customer with a quote for a potential event, with the information provided by the customer about the project. Request processing After receipt of a request for a job from the customer, validate and process the request, create Service Request Form to request an engineer, and create an entry in the relevant tracker database/spreadsheet. Securing engineers Liaise with the schedulers in the countries where the events take place to ensure an engineer gets assigned to the jobs. Manage the availability issues, try to re-schedule events with the customers or escalate the issue to the relevant people within NCR. Confirming the event Before each event, make sure that the customer knows the details of the engineer who will attend the site. Make sure that the relevant documentation and contacts have been forwarded to the engineer. Pre-call to Engineers Before the visit Good Communication skills will be key here. Call tech 4 days/2 days/24hrs/2hrs according to the customers requirement and ensure FE is ready for the visit and has all the prerequisites to ensure the activity takes place smoothly and without any last-minute surprises. In case the Engineer raises any concerns or issues, make sure to engage the Internal & External stakeholders and keep them updated on the same in real-time to ensure the activity runs smoothly. Closure / Pickup requests. Get the closure details (time spent on site, travel time, number of trips, additional costs) from the engineer or the country scheduler. When equipment gets de-installed, arrange the collection of the equipment by courier service. Billing From the closure details, use a pricing matrix to calculate how much the customer should be billed for each event. Take part in billing reviews with the customer. Mandatory skills / Experience Will need to be highly personable with first-class communication skills. Highly organized. Must be computer-literate in all MS Office applications in particular Excel. (Need good Knowledge in Excel and PPT) Must have experience in a customer service environment. Will need to be capable of working within very tight deadlines. Will need to be an effective problem solver. Will have good organizational skills and be able to work well both independently and within a team. Experience working in QuickBase, Service Now (SNOW / SAP), ERP tools (Enterprise solutions) or any Project Management tool. Offers of employment are conditional upon passage of screening criteria applicable to the job.
Posted 2 months ago
3 - 5 years
3 - 8 Lacs
Noida
Work from Office
Job Description Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly. Document all incidents, alerts, events, and problems using standard reporting methods. Quickly addressed and escalated issues as necessary. Utilize checklists to ensure that identified problems are properly addressed. Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs). Possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components. Support users for Logging – Incidents, Requests and Changes. Coordinate tickets to closure and handle some basic activities French Time zone to be adhered with France Holiday calendar. Mandatory Skills: Strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices. Excellent written and verbal communication skills. Familiarity with ITIL framework and practices. Previous experience in an IT Service Desk role is a plus. Basic knowledge of user and security groups in Active Directory. Occasional on-site support for end users. A team player who is self-motivated and takes pride in delivering excellent customer service Cloud knowledge is must (AWS Cloud Practitioner certification is plus) Total Experience Expected: 04-06 years
Posted 2 months ago
- 2 years
3 - 8 Lacs
Noida
Work from Office
Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with Log details of all incidents and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system Log all calls in the Service Desk Call Logging system Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components Escalate tickets to L2 and L3 as appropriate and follow up for the resolution Experience in handling international clients. Mandatory Skills : Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc. Excellent communication skills (written & verbal) Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Advise users on the appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Total Experience Expected: 00-01 years
Posted 2 months ago
5 - 10 years
10 - 20 Lacs
Navi Mumbai, Pune, Mumbai (All Areas)
Work from Office
Position: Desktop Administration Office Location: Navi Mumbai (Seawoods) Shift Timing: 24/7 Support (Rotational shift) Key Responsibilities: Installation and configuration of desktops, laptops, and peripheral devices (printers, scanners, etc.) Troubleshoot hardware and software issues in Windows-based systems. Provide support for basic network connectivity issues (LAN/Wi-Fi). Perform regular maintenance tasks to ensure systems run efficiently. Install and update software and antivirus solutions. Respond to user support requests in a timely and professional manner. Maintain inventory of IT assets and assist in documentation. Required Skills: Good knowledge of desktop/laptop/printer hardware. Experience with Windows OS, MS Office, and basic networking. Strong problem-solving and communication skills. Ability to work independently and manage time efficiently.
Posted 2 months ago
1 - 6 years
1 - 3 Lacs
Varanasi, Kanpur, Lucknow
Work from Office
The Sales Executive is responsible generating new business, acquiring new clients, printers sales. He is responsible for new client meetings generated through telesales & self, conducting demo, and deal closure. Contact - 9953400594 (HR Sanjana)
Posted 2 months ago
2 - 7 years
2 - 3 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Contact Number - 8898083495/91 - Peter/ Vinita Role & responsibilities Installation : Install office equipment such as printers, multifunction printers, copiers, scanners, CCTV cameras, shredders, laminators, and more. Servicing & Maintenance : Perform routine maintenance and troubleshooting of office equipment to ensure they are functioning optimally. Customer Support : Provide technical support and assistance to customers for resolving issues with equipment. Training : Train customers on how to properly use and maintain their office equipment to ensure longevity and optimal performance. Travel : Willingness to travel frequently to different customer locations for installation, servicing, and support. Preferred candidate profile Education: Any Undergraduate, Diploma, or Graduate in Electronics/Electrical Industry Type: Office Equipment (Printers, Scanners, Multifunction Printers, CCTV Cameras, etc.) Candidates should have good interpersonal skills to handle customer queries and issues effectively. Knowledge in computer systems and networking will be beneficial to support equipment connectivity. A proactive attitude and the ability to work independently are essential for this role Key Skills: Troubleshooting Customer Support & Handling Computer & Networking knowledge (Added Advantage)
Posted 2 months ago
1 - 6 years
2 - 3 Lacs
Silchar, Jorhat, Dimapur
Hybrid
Install & repair photocopiers and multi-functional printers on client locations TA / DA will be provided OEM Certified Training from Konica Minolta Posting is mostly in client locations and visits at other times Accommodation will be provided Perks and benefits TA / DA, OEM Certified Training, Accommodation
Posted 2 months ago
1 - 6 years
2 - 4 Lacs
Mumbai Suburban
Work from Office
Roles and Responsibilities : Manage IT assets, hardware inventory, maintenance schedules, and disposal procedures. Coordinate with vendors for repairs or replacement of faulty equipment. Ensure compliance with company policies regarding asset management. Actions to ensure compliance with agreed-upon standards Co-Ordinating with IT Service Desk. Desktop Management, Mail Service Management, Server Management, Local Area Network Engineering: Interface to Non-Continental-Server and -Client s service provider Control external provider in terms of contractually agreed-upon service level / performance standards Advices on questions touching on data protection, Cybersecurity and data security. Co-Ordinating with Central IT Team for IT Services. MS 365 Tool Knowldge (Outlook, OneNote, MS Team, OneDrive etc.) Job Requirements : 1-8 years of experience in IT Hardware Asset Management or related field. Strong understanding of hardware asset management principles and practices. Proficiency in managing multiple tasks simultaneously under tight deadlines. Role & responsibilities
Posted 2 months ago
1 - 3 years
1 - 3 Lacs
Ahmedabad
Work from Office
All computer systems in office and Director’s residences Camera/DVRs, Access Control System Printers and tonners LAN/Wi-Fi/Router Connectivity Fax, Xerox machine, Music System Office/Factory Network Keep registers of all computers & hardware items
Posted 2 months ago
- 2 years
2 - 3 Lacs
Bengaluru
Work from Office
Req ID: 309456 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate-DSS -Desktop to join our team in Bangaloe, Karnataka (IN-KA), India (IN). Role Responsibilities Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologiesas needed, guided by business requirements. Requirements and Preferences 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Consulting, Technology
Posted 2 months ago
1 - 4 years
1 - 4 Lacs
Bengaluru
Work from Office
Very fluent in English- written and spoken - technical support on Desk top, lap top, printers Scanner, Email/Messaging, basic Netwokring, Active Directory, internal Applications - to support via Calls, emails and tickets - to be able and flexible to work 24X7 Minimum 2 years Service Desk Experience Job Segment Technical Support, Technology
Posted 2 months ago
9 - 14 years
0 - 0 Lacs
Hyderabad
Work from Office
Work Mode: In Office Work Hours: US PST Zone JOB OVERVIEW The Senior Help Desk Analyst Retail IT is responsible providing efficient, timely, and high-quality tier L1 technical support and customer service to end-users of Topgolf Callaway Brands information systems with a emphasis on Retail store IT operations. Additionally, work on and support technical projects and tasks. ROLES AND RESPONSIBILITIES Provide first line support for trouble resolution and escalation of all incoming Help Desk corporate and Retail support tickets for L1 and L2, escalating to the System Admins as required. Perform computer operational maintenance which includes the ability to install, setup, configure, troubleshoot, and optimize client computer systems, peripherals, and components Consistently demonstrate professional and superior customer service and interpersonal skills Lead and work on technical projects as needed. Assist with general projects and team tasks Create and update incidents within ticket tracking system including detailed incident and resolution information Configure and support anti-virus/anti-malware software and promptly address any reported security breaches Update existing documentation as needed and create standard operating procedures and support KBs Troubleshoot advanced computer hardware, software, printing and network problems for multiple computer platforms, cloud solutions and phone systems Partner with third-party hardware, software, or support vendors as needed to resolve technical incidents Maintain asset (i.e., laptops, workstations, mobile devices, etc.) inventory Responsible for ensuring critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines Responsible for all 3rd party client applications, mobile devices, and wireless networking support Support new hire account creation, computer set-up and user orientation as needed Install hardware and software upgrades, manage user accounts, maintain backup systems, and assist with network and server changes and upgrades as needed Provide technical POS system support for retail store associates, including receipt printers and credit card terminals Provides Tier-1/Tier-2 customer support thru various channels, which includes logging into a phone queue, walk-ups, Microsoft Teams chat messages, direct email, and/or Help Desk mailbox Supports termination process, account disabling, asset reporting to HR, asset collection, license recovery, etc. Uses the companies ITSM system to record thorough notes and to completely document customer interactions in the tickets created on their behalf Reviews escalated tickets (that you worked) to thoroughly document Level-2 support interactions; adding those notes to helpdesk documentation to increase helpdesk knowledgebase and support capabilities (where applicable) Manages tickets via the Helpdesk support dashboard to ensure that time to first response SLAs are met Regularly monitors the Helpdesk support dashboard to triage tickets and monitors/prioritizes for ticket aging Performs all other duties as assigned by the Supervisor and or Manager TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Highly proficient in Microsoft Windows 10/11 desktop OS and the Microsoft Office Suite Technical knowledge of Active Directory and Microsoft Windows domains Working knowledge of scripting (PowerShell / VB Script, etc.) Able to install, setup, configure, troubleshoot, and optimize basic to complex systems and components Working knowledge with Office 365 Working knowledge of Microsoft network enterprise system computer environments Able to recognize, understand, and troubleshoot system performance warnings, alerts, and errors High attention to detail and focus on quality implementations Working knowledge of Jira Service Management or other relevant ticketing system Ability to work well under pressure and in a fast-paced, results-oriented, team environment Strong organizational skills and the ability to prioritize multiple tasks Strong logic, problem-solving, math and Internet skills along with specific attention to detail EDUCATION AND EXPERIENCE Bachelors Degree in an applied technology or equivalent technical training preferred Experience with Retal Point of Sale systems preferred Minimum of 5 years experience in related Help Desk job roles Relevant certifications, such as A+, hardware vendor programs, Microsoft, and customer service training PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable) Work is performed in a designated professional office workstation and environment Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software The employee may be required to stand, sit, crouch, walk and bend/conform in uncomfortable positions for varying periods of time JOB OVERVIEW The Senior Help Desk Analyst Retail IT is responsible providing efficient, timely, and high-quality tier L1 technical support and customer service to end-users of Topgolf Callaway Brands information systems with a emphasis on Retail store IT operations. Additionally, work on and support technical projects and tasks. ROLES AND RESPONSIBILITIES Provide first line support for trouble resolution and escalation of all incoming Help Desk corporate and Retail support tickets for L1 and L2, escalating to the System Admins as required. Perform computer operational maintenance which includes the ability to install, setup, configure, troubleshoot, and optimize client computer systems, peripherals, and components Consistently demonstrate professional and superior customer service and interpersonal skills Lead and work on technical projects as needed. Assist with general projects and team tasks Create and update incidents within ticket tracking system including detailed incident and resolution information Configure and support anti-virus/anti-malware software and promptly address any reported security breaches Update existing documentation as needed and create standard operating procedures and support KBs Troubleshoot advanced computer hardware, software, printing and network problems for multiple computer platforms, cloud solutions and phone systems Partner with third-party hardware, software, or support vendors as needed to resolve technical incidents Maintain asset (i.e., laptops, workstations, mobile devices, etc.) inventory Responsible for ensuring critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines Responsible for all 3rd party client applications, mobile devices, and wireless networking support Support new hire account creation, computer set-up and user orientation as needed Install hardware and software upgrades, manage user accounts, maintain backup systems, and assist with network and server changes and upgrades as needed Provide technical POS system support for retail store associates, including receipt printers and credit card terminals Provides Tier-1/Tier-2 customer support thru various channels, which includes logging into a phone queue, walk-ups, Microsoft Teams chat messages, direct email, and/or Help Desk mailbox Supports termination process, account disabling, asset reporting to HR, asset collection, license recovery, etc. Uses the companies ITSM system to record thorough notes and to completely document customer interactions in the tickets created on their behalf Reviews escalated tickets (that you worked) to thoroughly document Level-2 support interactions; adding those notes to helpdesk documentation to increase helpdesk knowledgebase and support capabilities (where applicable) Manages tickets via the Helpdesk support dashboard to ensure that time to first response SLAs are met Regularly monitors the Helpdesk support dashboard to triage tickets and monitors/prioritizes for ticket aging Performs all other duties as assigned by the Supervisor and or Manager TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Highly proficient in Microsoft Windows 10/11 desktop OS and the Microsoft Office Suite Technical knowledge of Active Directory and Microsoft Windows domains Working knowledge of scripting (PowerShell / VB Script, etc.) Able to install, setup, configure, troubleshoot, and optimize basic to complex systems and components Working knowledge with Office 365 Working knowledge of Microsoft network enterprise system computer environments Able to recognize, understand, and troubleshoot system performance warnings, alerts, and errors High attention to detail and focus on quality implementations Working knowledge of Jira Service Management or other relevant ticketing system Ability to work well under pressure and in a fast-paced, results-oriented, team environment Strong organizational skills and the ability to prioritize multiple tasks Strong logic, problem-solving, math and Internet skills along with specific attention to detail EDUCATION AND EXPERIENCE Bachelors Degree in an applied technology or equivalent technical training preferred Experience with Retal Point of Sale systems preferred Minimum of 5 years experience in related Help Desk job roles Relevant certifications, such as A+, hardware vendor programs, Microsoft, and customer service training PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable) Work is performed in a designated professional office workstation and environment Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software The employee may be required to stand, sit, crouch, walk and bend/conform in uncomfortable positions for varying periods of time.
Posted 2 months ago
3 - 6 years
2 - 4 Lacs
Mumbai Suburban
Work from Office
Role & responsibilities Responsible for business development and will be accountable to add new customers by understanding the needs and requirements. Responsible for achieving Sales targets. Generate new inquiries - Offer product details and prices, connect with Inside Sales Team/ Field sales executives / dealers / distributors. Coordinating complete sales activities within and outside the company. Providing technical support to other sales executives. Lead, mentor, and coach a team of at least 5 Sales Executives to achieve individual and team targets. Provide guidance, support, and training as needed to enhance the team's performance. Offer service to existing customers and help grow their business Coordinating with various departments within the company to ensure that the customer is best served. Contributes to team effort by accomplishing related results as needed. Maintain documentation and communicate the same to Stakeholders by recording customer queries and details Requirements & Skills Strong knowledge of Printing & IT Peripherals industry Bachelor's degree in related field. Strong organizational and time-management skills. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Ability to work independently and collaborate effectively within a team. Willingness to travel frequently and adapt to a flexible work schedule. Preferred candidate profile
Posted 2 months ago
2 - 3 years
2 - 3 Lacs
Gurugram
Work from Office
Must have knowledge about Canon ir Color 3226 Pinter Canon 2006 /2224 dn Printer Hp 72625 printer Hp 438nda printer Hp Color 78523 Printer Kyocera 2040dn printer Konica 206/226 printer MFP Copier experience Required Candidate profile Minimum 3 years experience in installation Print Driver, Scan to folder and scan to email Repair. should be ok with Field Job
Posted 2 months ago
- 1 years
0 Lacs
Medchal
Work from Office
The IT Hardware & Network Executive will be responsible for maintaining and supporting the organization's hardware infrastructure, ensuring seamless network operations, and providing end-user IT support. The role involves installation, configuration, troubleshooting, and management of hardware devices and network systems. Key Responsibilities: Install, configure, and maintain desktops, laptops, printers, and other IT hardware. Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet connectivity. Troubleshoot hardware and network-related issues, ensuring minimum downtime. Set up and manage network devices such as routers, switches, and firewalls. Provide technical support to internal users regarding software/hardware issues. Maintain IT asset inventory, including tracking issuance and maintenance. Assist in server maintenance and data backups as required. Ensure compliance with IT security protocols and data protection guidelines. Coordinate with vendors for hardware repairs and procurement. Document technical processes and user support records. Required Skills and Qualifications: Diploma / Bachelor's degree in Computer Science, IT, or related field. 13 years of experience in IT hardware and networking. Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Proficiency in Windows/Linux OS and Microsoft Office products. Knowledge of hardware troubleshooting and basic server administration. Good communication and problem-solving skills. Ability to work independently and manage time effectively. Contact : Rajasekhar -9154299433
Posted 2 months ago
- 1 years
0 Lacs
Ambarnath
Work from Office
Role & responsibilities Assist with the setup, installation, and configuration of desktops, laptops, printers, and other peripheral devices. Provide first-level support for software and hardware issues. Help in diagnosing and resolving technical issues (e.g., network connectivity, application errors, printing problems). Support routine maintenance of IT systems, including updates, patches, and backups. Document troubleshooting steps and user interactions in support ticketing systems. Assist in maintaining an inventory of IT equipment and software licenses. Provide basic training and support to users on standard tools (Microsoft Office, email, remote access, etc.) Escalate unresolved issues to senior support staff as needed. Key skills Required : Currently pursuing a degree/diploma in Information Technology, Computer Science, or related field. Basic understanding of computer hardware, operating systems (Windows, macOS), and common office software. Good communication and customer service skills. Willingness to learn and adapt in a fast-paced environment. Ability to work independently and as part of a team
Posted 2 months ago
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