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4.0 - 8.0 years

4 - 6 Lacs

Bharuch

Work from Office

1.Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers. 2.Knowledge of Computer Hardware and Networking such as, Computer Troubleshooting, Windows Troubleshooting, Software Installation Updating & License Activation, Printer Sharing etc. 3.Knowledge of DCS programming language 4.Managing Firewall policy, Allow to approve Web-site for user. 5.Install, configure, and support an organization's on network. 6.Identify problems, troubleshoot and provide advice and training to assist users. 7.Solving various problems of users requests for like support, assistance, problems, and Requests for additional equipment or services. 8.Maintain up-to-date inventory of all Desktops, Laptops, Printers, Network Devices & Peripheral equipment. 9.Knowledge of SAP Hana implementation 10.Creation & configuration of Manage Emails using C-panel, mail backup and restore in mail clients, MS outlook 2007,2010,2013,2016 & 2019. 11.Responsible for Creating Users & Groups, Organizational Unit, Profile, Home Folder, Group Policies. Experience 4 - 8 Years Industry IT Hardware Technical Support Telecom Engineering Qualification B.C.A, B.E, B.Sc, M.C.A Key Skills IT Executive Computer Science DCS Window Troubleshooting Computer Troubleshooting Male

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4.0 - 9.0 years

4 - 9 Lacs

Gurugram

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Experience Required: 4-13 years Qualification:- BCA/MCA & B.E (Computer Science Job Duties and Responsibilities (Please Mention In Below Table) 1 Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers. 2 Knowledge of Computer Hardware and Networking such as, Computer Troubleshooting, Windows Troubleshooting, Software Installation Updating & License Activation, Printer Sharing etc. 3 Knowledge of DCS programming language 4 Managing Firewall policy, Allow to approve Web-site for user. 5 Install, configure, and support an organization's on network. 6 Identify problems, troubleshoot and provide advice and training to assist users. 7 Solving various problems of users requests for like support, assistance, problems, and Requests for additional equipment or services. 8 Maintain up-to-date inventory of all Desktops, Laptops, Printers, Network Devices & Peripheral equipment. 9 Knowledge of SAP Hana implementation 10 Creation & configuration of Manage Emails using C-panel, mail backup and restore in mail clients, MS outlook 2007,2010,2013,2016 & 2019. 11 Responsible for Creating Users & Groups, Organizational Unit, Profile, Home Folder, Group Policies.

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4.0 - 9.0 years

4 - 8 Lacs

Gurugram

Work from Office

Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers.Install, configure, and support an organization's on network. Managing Firewall policy, Allow to approved Web-site for user. Solving various problems of users requests for like support, assistance, problems, and Requests for additional equipment or services. Maintain up-to-date inventory of all Desktops, Laptops, Printers, Network Devices & Peripheral equipment. Required Candidate profile Should be Argo Chemical/Chemical Industries Experience. Install, configure, and support an organization's on network.

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5.0 - 10.0 years

2 - 2 Lacs

Patna

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Key Responsibilities: Monitor and maintain the cleanliness and organization of computer lab spaces. Ensure that all lab equipment is in working order before and after use. Open and close the lab according to the schedule. Assist students and faculty with login issues, software use, and basic troubleshooting. Provide first-level support for hardware, software, and network issues. Escalate unresolved technical problems to IT support. Ensure that installed software is up to date and licensed. Maintain user access permissions and manage printing services. Monitor antivirus and security protocols. Guide students in using lab equipment and educational software. Enforce acceptable use policies and provide technical orientation when needed. Assist in academic tasks such as printing, scanning, and document formatting. Maintain records of equipment usage and report any damages or losses. Keep an up-to-date inventory of hardware and software assets. Document recurring issues and support requests for future reference. Qualifications: Education: Bachelors/masters degree in information technology, Computer Science, or a related field. Experience: Minimum experience of 5 years in similar role or academic IT environment preferred. Familiarity with Windows/MacOS operating systems and common academic software (e.g., Microsoft Office, learning management systems, basic networking). Key Skills: Strong interpersonal and communication skills. Problem-solving and analytical thinking. Ability to work independently and collaboratively. Attention to detail an good organizational skills.

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2.0 - 3.0 years

3 - 3 Lacs

Bengaluru

Work from Office

Responsibilities: Hardware Troubleshooting and Repair: Diagnosing and repairing issues related to the laptop's hardware components, such as the motherboard, screen, keyboard, and battery. This may involve component-level repairs, including soldering Health insurance Provident fund

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2.0 - 7.0 years

4 - 9 Lacs

Mumbai

Work from Office

Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve hardware and software issues efficiently. Install, configure, and maintain computer systems, networks, and peripherals. Develop and implement procedures for troubleshooting and resolving technical issues. Collaborate with other teams to ensure seamless service delivery. Analyze and report on technical issues and provide recommendations for improvement. Job Requirements Strong knowledge of computer systems, networks, and peripherals. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with helpdesk software and ticketing systems. Ability to analyze and interpret technical information and provide clear explanations. A graduate degree is required for this position. Use control and scroll to zoom the map Use two fingers to move the map

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4.0 - 9.0 years

4 - 7 Lacs

Bharuch

Work from Office

IT Executive For Agro chemical Industry In Saykha,Gujarat Job Title : Executive-IT Department : Information Technology Experience Required: 4-13 years Qualification:- BCA/MCA & B.E (Computer Science Job Duties and Responsibilities (Please Mention In Below Table) 1 Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers. 2 Knowledge of Computer Hardware and Networking such as, Computer Troubleshooting, Windows Troubleshooting, Software Installation Updating & License Activation, Printer Sharing etc. 3 Knowledge of DCS programming language 4 Managing Firewall policy, Allow to approve Web-site for user. 5 Install, configure, and support an organization's on network. 6 Identify problems, troubleshoot and provide advice and training to assist users. 7 Solving various problems of users requests for like support, assistance, problems, and Requests for additional equipment or services. 8 Maintain up-to-date inventory of all Desktops, Laptops, Printers, Network Devices & Peripheral equipment. 9 Knowledge of SAP Hana implementation 10 Creation & configuration of Manage Emails using C-panel, mail backup and restore in mail clients, MS outlook 2007,2010,2013,2016 & 2019. 11 Responsible for Creating Users & Groups, Organizational Unit, Profile, Home Folder, Group Policies.

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2.0 - 5.0 years

2 - 7 Lacs

Gurugram

Work from Office

Front Desk Executive/Receptionist :- 1. Greeting Visitors: Warmly welcoming clients, visitors, and employees as they arrive at the office. 2. Managing Calls: Answering and directing incoming phone calls, taking messages, or providing information as required. 3. Visitor Management: Maintaining visitor logs, issuing visitor passes, and notifying employees about their guests. 4. Scheduling Appointments: Managing meeting room bookings and coordinating with other staff members for schedules. 5. Customer Service: Responding to inquiries in person, over the phone, or via email and addressing any concerns. 6. Administrative Support: Assisting in clerical work such as photocopying, scanning, filing documents, and handling courier services. 7. Managing Office Supplies: Keeping track of office supplies, inventory, and placing orders when necessary. 8. Handling Deliveries: Receiving and distributing mail and packages. Skills Required Communication: Strong verbal and written communication skills. Organizational Skills: Ability to handle multiple tasks and manage time effectively. Technical Proficiency: Familiarity with MS Office, email management, and office equipment like printers and fax machines. Customer Service: A positive attitude and ability to interact professionally with visitors and employees. Problem-Solving: Ability to address and resolve issues as they arise in a calm and efficient manner.

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1.0 - 4.0 years

2 - 3 Lacs

Bengaluru, Bommanahalli

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Roles and Responsibilities Meet or exceed monthly/quarterly sales targets by effectively managing time and prioritizing tasks. Analyse customer needs and provide tailored solutions using IT products such as laptops, desktops, printers, etc. Collaborate with cross-functional teams (e.g., marketing, product) to develop targeted lead generation strategies. Develop and maintain relationships with existing clients to increase repeat business and referrals. Identify new business opportunities through cold calling, email campaigns, and social media platforms to drive sales growth. Desired Candidate Profile 1-4 years of experience in B2B sales or inside sales role. Strong understanding of channel sales principles and ability to work closely with partners. Excellent communication skills for effective cold calling, email marketing, and presentations.

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7.0 - 12.0 years

8 - 15 Lacs

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

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Responsible for sales activities, building & maintaining customer relationships Developing sales strategies & meeting sales targets Attending exhibitions, expos to create brand visibility. Increase market presence in Pharma customers in South region. Required Candidate profile Excellent Communication & Negotiation Skills Experience in CAPEX industry with very good pharma customer base in South. Knowledge of Vision Inspection, Serialization, Track & Trace Systems is a must.

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2.0 - 4.0 years

2 - 4 Lacs

Chennai

Work from Office

Role & responsibilities We are looking for an experienced and energetic Sales Executive with 23 years of experience in IT hardware or printer sales. The candidate should have basic knowledge of printers and must be willing to travel for field visits to meet clients, close deals, and expand business opportunities. Key Responsibilities: Identify and generate leads for printer and office field visits to potential and existing clients Explain product features, specifications, and basic technical details of printers Suggest suitable printer models based on customer needs Prepare and follow up on quotations. Coordinate with the support/technical team for demos, installations, and service Achieve monthly and quarterly sales targets Build and maintain strong customer relationships Provide timely reports on sales activity and client feedback Requirements: 2–3 years of experience in printer/IT product sales Basic understanding of different printer HP types (Inkjet, Laser, etc.) Good communication and presentation skills Willingness to travel for client meetings and field visits Goal-oriented with a customer-focused approach Bike is Mandatory.

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2.0 - 3.0 years

1 - 2 Lacs

Raipur

Work from Office

We are looking a store sales Executive female candidates required minimum qualification graduate work experience 2 years in computer sales service dealer or distributors any information pls call 9131801661

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1.0 - 6.0 years

2 - 5 Lacs

Kolkata

Work from Office

Identify and prospect potential clients in target markets to generate new business opportunities. Negotiate and close sales deals, ensuring customer satisfaction and meeting revenue targets.

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1.0 - 6.0 years

12 - 16 Lacs

Hyderabad

Work from Office

Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Job Responsibilities: Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problemsAct as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwideAnswer incoming customer phone calls and e-mail while providing superior customer serviceResponsible for the ownership of incident creation, resolution and closureUtilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requestsActively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solutionDocument all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issueUtilize basic networking functions and support for e-mail clients is essential Minimum Qualifications: High School Diploma or equivalent. 1+ year of experience in IT, Engineering Support, or related area. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical : Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. Good verbal and written communications skillsMust be able to enunciate clearly over the telephoneMust be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilitiesMinimum of two years practical experience in the computing industry and corporate service-desk computing environment7/365 availability is required. 24x7 shift modelGood troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networkingRequires experience with two or more of the followingWindows based OS's and basics of UNIX or Linux operating system Preferred Qualifications Bachelor’s degree requiredMinimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environmentCustomer service, technical training and/or industry standard certifications preferredContact Center experience will be a plus Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

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2.0 - 5.0 years

3 - 5 Lacs

Mumbai

Work from Office

Role & responsibilities Installing and upgrading of Windows systems. Familiarity with modern operating systems and server platforms. Installation of Windows and Mac Applications. Installation of Printer and other peripherals on Mac & Windows OS. Providing technical support for staff and back-end system users. Troubleshooting System and Server errors. Preparing Monthly and Daily Reports Keeping a track and inventory of Assets and Stock with their warranty Expiration and AMC Renewals and other details. Good Knowledge of Windows Server setup and Active directory, deployment, and maintenance. Good Network Knowledge about LAN & WAN. Crimping, punching IO and Jack panels. Knowledge of network security systems, intrusion detection systems, and data backup & Restoration. Good problem-solving skills. Good analytical and communication skills.

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0.0 - 5.0 years

2 - 3 Lacs

Bhiwadi

Work from Office

Role & responsibilities preparing machines for printing, adjusting settings like speed and ink flow, ensuring that materials are properly loaded and aligned, monitoring the printing process, performing routine maintenance, and completing quality control checks to ensure the final product meets specified standards Coral, Operating Digital printing machines, Flat Bed Printers

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0.0 - 3.0 years

3 - 3 Lacs

Bangalore/ Bengaluru

Work from Office

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:20k-22K Shifts :Rotational Virtual interview Call or whatsapp manya @8105833817/ 6364822002 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

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0.0 - 3.0 years

3 - 3 Lacs

Bangalore/ Bengaluru

Work from Office

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 22k Shifts :Rotational Virtual interview Call or whatsapp manya @6364803282 / 9606523804 /6364822002 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

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1.0 - 3.0 years

2 - 5 Lacs

Noida, Delhi / NCR

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Tech Sales Agents (Printers Calls Only) Technical Sales Min 1 year experience is must Salary upto 50 k+Unlimited Incentives Location- Noida/Delhi Call/what's App 8755752433 Required Candidate profile Tech Sales Agents Perks and benefits Perks and Incentives

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1.0 - 5.0 years

2 - 3 Lacs

Cuttack, Hyderabad, Bengaluru

Work from Office

The Sales Executive is responsible generating new business, acquiring new clients, printers sales. He is responsible for new client meetings generated through telesales & self, conducting demo, and deal closure. Contact - 9953400594 (HR Sanjana)

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1.0 - 2.0 years

3 - 4 Lacs

Bengaluru

Work from Office

Job Summary: We are seeking a skilled System Administrator with strong hands-on experience in macOS systems (MacBooks), Wi-Fi Access Points, and basic firewall configurations. The ideal candidate should be capable of handling user device management, network troubleshooting, and Level 1 to 2 support for security and connectivity issues across various enterprise environments. Key Responsibilities: Manage, configure, and troubleshoot MacBook devices including software installations, updates, security policies, and user access. Handle Wi-Fi Access Point configuration, monitoring, and optimization (Cisco, Aruba, Ubiquiti, or similar). Perform basic firewall administration such as port forwarding, policy review, URL filtering, and troubleshooting. Provide end-user IT support for desktops, laptops, printers, and mobile devices. Manage asset inventory, patch updates, system backups, and endpoint compliance. Monitor and resolve network connectivity issues across wired and wireless infrastructure. Maintain user accounts, permissions, and profiles in Active Directory or similar systems. Assist in onboarding/offboarding IT setups for employees. Work closely with L3/Network Security team for escalated firewall and network tasks. Maintain documentation for system procedures, network diagrams, and access logs. Required Skills & Qualifications: 2 years of proven experience in macOS system administration. Hands-on with Enterprise Access Points deployment, troubleshooting, and user connectivity. Knowledge of basic firewall functions (FortiGate, Sophos, Cisco ASA, or similar). Familiarity with VPNs, IP address management, and DNS/DHCP troubleshooting. Good understanding of security best practices for endpoints and networks. Strong problem-solving and communication skills. Experience with remote tools like JAMF, TeamViewer, AnyDesk, or MDM solutions is a plus.

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1.0 - 3.0 years

1 - 4 Lacs

Mangaluru

Work from Office

Job Summary. We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and ensure the smooth functioning of desktop systems within the organization. The role involves installing, maintaining, and troubleshooting hardware, software, and network-related issues on end-user devices.. Key Responsibilities. Provide firstand second-level support for desktops, laptops, printers, and other end-user devices. Install, configure, and maintain operating systems (Windows/Mac/Linux) and standard software packages. Perform system upgrades, patches, and preventive maintenance. Troubleshoot hardware, software, and network issues (LAN/Wi-Fi) in a timely manner. Assist with user account creation, password resets, and access management in Active Directory or similar systems. Maintain asset inventory and track hardware/software licenses. Collaborate with the IT infrastructure team for escalations and backend support. Set up and support video conferencing tools and collaboration platforms (Zoom, Teams, etc.). Ensure adherence to IT policies, procedures, and security protocols. Document incidents, requests, and resolutions in the IT ticketing system (e.g., ServiceNow, JIRA, Freshservice). Qualifications. Diploma or Bachelor’s degree in Computer Science, IT, or a related field. 2–5 years of experience in desktop support or IT helpdesk roles. Strong knowledge of Windows OS, Microsoft Office 365, and endpoint management tools. Basic understanding of networking concepts (IP, DNS, DHCP, etc.). Hands-on experience with hardware troubleshooting (desktops, laptops, peripherals). Familiarity with ITSM tools and remote desktop support technologies. Good communication and problem-solving skills. Ability to work independently or as part of a team, sometimes under pressure. Show more Show less

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6.0 - 8.0 years

5 - 9 Lacs

Chennai

Work from Office

hackajob is collaborating with Comcast to connect them with exceptional tech professionals for this role.. Job Summary. Responsible for all aspects of office automation and system administration support including hardware, systems software, system performance, security and system network integration. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.. Job Description. Core Responsibilities. Studies program operating instruction sheets to determine equipment setup and run operations.. Reviews, controls and schedules input data. Performs computer support functions such as updating software with new releases, maintaining access security, running backups, maintaining operating logs and maintaining data processing supplies.. Continuously observes the operation of the console panel, storage devices, printers and the action of the console printer to monitor the system and determine the point of equipment or program failure.. Adjusts computer operations when units of the system malfunction.. Maintains operating records such as machine performance and production reports.. Sets standards and audits those standards.. Consistent exercise of independent judgment and discretion in matters of significance.. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.. Other duties and responsibilities as assigned.. Employees At All Levels Are Expected To. Understand our Operating Principles; make them the guidelines for how you do your job.. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.. Win as a team make big things happen by working together and being open to new ideas.. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.. Drive results and growth.. Respect and promote inclusion & diversity.. Do what's right for each other, our customers, investors and our communities.. Disclaimer. This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.. Education. Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.. Relevant Work Experience. 5-7 Years. Show more Show less

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1.0 - 5.0 years

2 - 3 Lacs

Mumbai, Nagpur, Pune

Work from Office

The Sales Executive is responsible generating new business, acquiring new clients, printers sales. He is responsible for new client meetings generated through telesales & self, conducting demo, and deal closure. Contact - 9953400594 (HR Sanjana)

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10.0 - 15.0 years

7 - 11 Lacs

Hyderabad

Work from Office

The IT Support Team Manager within Backbaud Corporate IT is a hybrid roe, providing eadership to direct reports and technica support, incuding compex troubeshooting and customer support for the companys endpoints. This roe is aso accountabe for managing oca vendors that service Backbaud. The roe coaborates cosey with the IT Support System Engineering teams to ensure exceent system support. What You Do Peope Management Responsibiities Coach and manage IT support staff on KPIs, customer focus, knowedge management, and reated activities. Provide deveopment opportunities for team members. Faciitate team meetings and training sessions. Manage performance reviews and provide constructive feedback. Foster a coaborative and positive team environment. Endpoint Support Assist with in-office support needs, incuding ive support requests (in-person, phone, and chat). Support for endpoints (Desktop environment, VDI, mobie devices). Hardware maintenance, instaation, troubeshooting, and evauation for use cases. Desktop software instaation and troubeshooting. Desktop image depoyment and maintenance. Configure, insta, maintain, and repair various endpoint products (PCs, MACs, scanners, printers, periphera devices). Mobie device management. Understanding of Microsoft Entra ID, Microsoft MFA, and physica authentication tokens (e.g., Yubikey technoogy). Experience in IT service management processes (Request Fufiment, Incident management, Change management). Endpoint Management Responsibiities Ensure compiance with Standard Operating Procedures (SOP) and Service Leve Agreements (SLA). Coordinate preventive maintenance and service programs for endpoint devices. Provide Service Desk escaation support. Anayze probem trends, determine root causes, and make recommendations to the team and management. Conduct compex troubeshooting and root cause anaysis. Knowedge Management Appy Knowedge Centered Soutions (KCS) methodoogy to daiy incident management. Create new knowedge base artices based on customer incidents. Edit and update current knowedge base artices. Coaborate with appication support to deveop new knowedge for the team. Other Skis: IT management experience with office moves or new office setups. Vendor management experience, interfacing with third-party vendors to ensure agreed-upon services are fufied. What you' bring 10 years reevant professiona experience, 5 years or more manageria experience In-depth knowedge of Windows OS and MS Office suite products. Experience with Appe operating systems and mobie devices. Experience with ServiceNow or other ticket tracking software. Soid experience in ITIL service management processes, with practica knowedge in Service Transition ifecyce processes. CertificationsA+, Net+ recognized. Must have experience managing 3rd party service deivery vendors. Abiity to work fexibe hours as required by business priorities Stay up to date on everything Backbaud, foow us on Linkedin, X, Instagram, Facebook and YouTube Backbaud is proud to be an equa opportunity empoyer and is committed to maintaining an incusive work environment. A quaified appicants wi receive consideration for empoyment without regard to race, coor, reigion, gender, gender identity or expression, sexua orientation, nationa origin, physica or menta disabiity, age, or veteran status or any other basis protected by federa, state, or oca aw.

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