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0.0 - 5.0 years
2 - 5 Lacs
bengaluru
Work from Office
International BPO Hiring at 24/7.ai Voice, Technical & Sales Roles Join Our Team as a Call Center Associate Printer & POS Software Support Greetings from the 24/7.ai HR Team! We are currently hiring for Voice & Technical Support roles at our Bangalore office, specifically focused on Printer and Point-of-Sale (POS) Software Support for a leading U.S.-based client. Location: Bangalore (Kadubeesanahalli) Work Mode: Work from Office (WFO) Job Title: Call Center Associate POS (Printer) Software & Store Application Support Department: Customer Support (Printer & POS Support) Customer Location: USA Job Location: Bangalore (In-Office, Kadubeesanahalli) Job Type: Full-Time / Contract to Hire Shift Timings: 5:00 PM 2:00 AM IST 2:00 AM – 11:00 AM IST 11:00 AM – 8:00 PM IST (Includes rotational weekend support) About the Role – Printer & POS Software Support You will be the first point of contact for store associates in the U.S., providing technical support for Point-of-Sale systems, software applications, and printer hardware used in retail environments. This role focuses on resolving issues related to: Printer connectivity and performance (receipt printers, barcode scanners, etc.) POS application errors Peripheral device troubleshooting Basic networking issues related to store systems Key Responsibilities: Handle inbound/outbound calls, emails, and chats for printer and POS-related issues. Troubleshoot software issues and hardware integration with store devices (printers, tablets, scanners). Guide store staff with detailed step-by-step resolutions. Escalate unresolved issues to Level 2/3 technical teams. Accurately document issues and resolutions using CRM tools. Adhere to defined SLAs and performance metrics (AHT, CSAT). Stay informed on latest POS system updates and printer technologies. Required Qualifications: Bachelor’s degree (BCA, BSc, or equivalent). 2–5 years of experience in customer support/call center or technical troubleshooting roles. Prior experience supporting U.S. clients . Strong communication skills (verbal & written); ability to understand U.S. accents. Experience with printer troubleshooting (thermal printers, receipt printers, etc.) preferred. Familiarity with CRM tools (Salesforce experience is a plus). Basic knowledge of desktop, tablet, and peripheral device troubleshooting. Proficiency in French or Spanish is a plus. What We Offer: Opportunity to grow into Level 2 / Level 3 Support , QA, or Process Excellence roles. Hands-on training with industry-leading POS and Printer Support systems . A collaborative, supportive work environment with career advancement opportunities. For More Information / To Apply, Contact: Nikhath – Sr. HR Executive Call/WhatsApp: +91 72599 74946 Email: Nikhath.Kuroshi@247.inc.com Reference: 247.ai ARC {Mohammad Nikhath Kuroshi-145} If you're passionate about technical support and want to work with cutting-edge retail technology in a global BPO environment, we’d love to hear from you!
Posted 2 weeks ago
1.0 - 2.0 years
1 - 1 Lacs
kheda, nadiad, anand
Work from Office
Taking care of computer systems, networking, printers and CCTV camera. Troubleshooting and keeping the IT system running smoothly. Connecting with vendors and buying the best hardware as required. Required Candidate profile Graduate/Diploma with 1 year of experience as hardware and networking engineer. Must have good command over maintaining computer systems. Job is based at Nadiad.
Posted 2 weeks ago
1.0 - 2.0 years
1 - 1 Lacs
kheda, nadiad, anand
Work from Office
Taking care of computer systems, networking, printers and CCTV camera. Troubleshooting and keeping the IT system running smoothly. Connecting with vendors and buying the best hardware as required. Required Candidate profile Graduate/Diploma with 1 year of experience as hardware and networking engineer. Must have good command over maintaining computer systems. Job is based at Nadiad.
Posted 2 weeks ago
1.0 - 3.0 years
0 - 0 Lacs
mohali
Work from Office
Monitoring and maintaining networks and servers. Upgrading, installing, and configuring new hardware and software to meet company objectives. Implementing security protocols and procedures to prevent potential threats. Creating user accounts and performing access control. Performing diagnostic tests and debugging procedures to optimize computer systems. Documenting processes, as well as backing up and archiving data. Developing data retrieval and recovery procedures. Designing and implementing efficient end-user feedback and error reporting systems. Keeping up to date with advancements and best practices in IT administration. Troubleshoot and resolve technical problems or issues related to computer software and systems Maintenance, service and upkeep of the systems and all the hardware IT devices. Deal and negotiate with vendors for purchasing new equipment for the company if and when needed. Analyze, recommend, and implement process improvements Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Train or instruct users in the proper use of hardware or software Follow all company policies and procedures; protect company assets Providing Remote Technical support for team members working remotely. Analyze incidents and determine the level of support required. Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions. Utilize network monitoring tools to identify system/network outages. Troubleshooting, analyzing, resolving technical issues (MS Office Suite, Windows OS, laptop, desktop, kiosks/touchscreens, printers, mobile devices like Apple/Android).
Posted 2 weeks ago
2.0 - 3.0 years
2 - 3 Lacs
virar
Work from Office
ERP Support, IT Administration, ERP Functional, ERP Development , Making BOM, Solve the Query , IT Support -AMC of Electronics , Laptop, Computer checking solving problem Quick heal updating
Posted 2 weeks ago
0.0 - 5.0 years
1 - 5 Lacs
hyderabad, chennai, bengaluru
Work from Office
Desktop and Technical Support Engineer & Network Engineer For Chennai ,bangalore and hyderabad Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable
Posted 2 weeks ago
0.0 - 4.0 years
1 - 4 Lacs
chennai
Work from Office
Responsibilities: * Collaborate with IT team on system improvements * Maintain confidentiality of company data * Install OS & configure outlooks * Troubleshoot printer issues & provide support Health insurance Provident fund
Posted 2 weeks ago
1.0 - 5.0 years
0 - 0 Lacs
gurugram, delhi / ncr
Work from Office
IT Support Executive We are seeking a proactive and technically skilled individual to provide comprehensive support across all IT systems, networks, hardware, and software. The ideal candidate will be responsible for managing company-wide data, troubleshooting technical issues, maintaining IT infrastructure, and implementing technological upgrades to enhance organizational productivity and efficiency. Key Responsibilities: - Managing operations such as computer networks, hardware, software like MS Teams, Office 365, OneDrive, SharePoint, OneNote, Calendar, NAS, Cloud, Outlook, Windows 10. Identifying potential problems with existing systems and recommending improvements to existing processes Manage IT Inventory for the company with updated information all the time. Manage the company LAN/WAN and troubleshoot any related issues reported by users. Implementing new technologies to improve efficiency and productivity Ensure accurate management, security, and backup of company data. Handle company email accounts and maintain compliance with data governance policies. Able to troubleshoot mobile devices like the iMac and iPhone. Provide on-site technical support to system users by troubleshooting issues of hardware and software issues. Maintain systems, install new equipment like Printer, Wifi, Cameras, Biomatrix, Boster. Skills & Qualifications Bachelor's degree in computer science, Information Technology, or related field Minimum 2-3 years of experience in IT support or systems administration. Excellent desktop and office apps troubleshooting skills. Strong hands-on experience in Windows 10, Exchange Online/SharePoint/OneDrive, LAN/WAN, MDM, and Microsoft Office Suite. Must know different communication Tools like MS Teams, Office 365, Zoom, WebEx, etc. Must know any relevant IT Asset Management tool. Must have sound knowledge of Windows Networking.
Posted 2 weeks ago
4.0 - 9.0 years
4 - 6 Lacs
srinagar
Work from Office
Job Title: Desktop Support Engineer /IT support(L2) Location: Srinagar (Jammu & Kashmir) Experience: 4 - 9 Years Education: Any Degree Preferred: Males only Joining: Immediate Joiners Preferred Working Days: 6 Days Working Job Description: We are looking for an experienced Desktop Support Engineer/IT support- L2 The ideal candidate should have hands-on experience in: Desktop/Laptop troubleshooting (hardware & software) Microsoft Outlook configuration & troubleshooting Installing and supporting operating systems & common applications Printer, scanner, and peripheral support Network basic troubleshooting User support via remote tools and on-site as needed Key Skills: Desktop Support, Outlook Configuration, Troubleshooting, Hardware Support, OS Installation, Network Basics Interested candidates can share their resume to Email ID: priyanka.p@locuz.com
Posted 2 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
mumbai, navi mumbai
Work from Office
Role Summary: Provide technical support for desktops, laptops, OS, software, and peripherals to ensure smooth IT operations. Key Responsibilities: Troubleshoot hardware, software & network issues. Install, configure & upgrade systems/applications. Set up user accounts, workstations & peripherals. Handle tickets & provide remote/onsite support. Maintain IT inventory & documentation. Basic knowledge of Windows/Mac OS, networking & Office 365. Strong troubleshooting & communication skills.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 3 Lacs
thane
Work from Office
Responsibilities: Troubleshoot network issues with hardware support Install OS & configure Outlook Manage printers & LAN connectivity Maintain WAN connectivity & device installations Provide exceptional customer service Provident fund
Posted 2 weeks ago
2.0 - 7.0 years
2 - 3 Lacs
gurugram
Work from Office
- Installation, repairing, preventive maintenance of Printer, Laser Printer, MFDs - Troubleshooting / Configuration of printer on network with satisfaction of the client - Supporting in repairing, S/W installation on Laptop, Desktop etc Required Candidate profile - Ready to go to work at client site (6 to 8 site in a day) in Gurgaon or nearby areas on bike. - Experience in repair / installation of printers, projectors, laptop etc - Good communication skills
Posted 2 weeks ago
2.0 - 3.0 years
2 - 2 Lacs
halol
Work from Office
Job Location : Halol, Gujarat JD : 1) User application troubleshooting 2) End User Support 3) Software troubleshooting 4) Application support 5) OS installation 6) Anti Virus , Back up & Restore 7) Bit locker encryption 8) Active Directory 9) Outlook configuration, back up etc.
Posted 2 weeks ago
2.0 - 3.0 years
3 - 3 Lacs
valsad
Work from Office
Job Location : Bhillad , Gujarat Role : Desktop Support Engineer JD 1) OS Installation 2) Printer support 3) Laptop support 4) Outlook configuration 5) Anti Virus 6) Back up & Recovery Management 7) End User Support 8) Software and User Application troubleshooting & providing L1 support
Posted 2 weeks ago
0.0 - 1.0 years
0 - 1 Lacs
chennai
Work from Office
Responsibilities: * Provide remote assistance via phone & email * Troubleshoot hardware issues on Windows OS * Install software & configure systems * Collaborate with team for project implementation Annual bonus
Posted 2 weeks ago
3.0 - 8.0 years
0 - 3 Lacs
ahmedabad
Work from Office
Desktop Engineer
Posted 2 weeks ago
1.0 - 3.0 years
1 - 1 Lacs
gonda
Work from Office
Role & responsibilities Printer engineer- field Preferred candidate profile
Posted 2 weeks ago
0.0 - 2.0 years
0 - 0 Lacs
hyderabad
Work from Office
Role & responsibilities Key skills required: •Excellent written, verbal, listening, analytical skills. •Easily grasp and communicate complex ideas. •Excellent problem-solving skills. •Knowledge of MS Office 2010, 2013 including Outlook. •Knowledge of computer hardware and software. •Knowledge of Operating Systems like Windows 10 and MacOS. •Knowledge of network and internet. Preferred candidate profile Long term Contract role Perks and benefits Please share matching resumes to sangala.shravan@teamlease.com
Posted 2 weeks ago
3.0 - 7.0 years
3 - 5 Lacs
noida
Work from Office
Technical Support & Troubleshooting Installation & Configuration System & Network Support User Account & Permissions Management IT Maintenance & Updates Training & Support Vendor Management & IT Procurement IT Security & Compliance
Posted 2 weeks ago
2.0 - 5.0 years
2 - 3 Lacs
hassan, gauribidanur, tiptur
Work from Office
Role & responsibilities Provides technical assistance for an organization's hardware, software, and network issues, focusing on troubleshooting, installation, maintenance, and user support to ensure smooth operations and user productivity. These responsibilities include resolving technical problems, setting up workstations for new employees, managing technology inventory, upgrading systems, documenting issues, and providing user training and guidance. Preferred candidate profile Graduate Immediate joiner
Posted 3 weeks ago
3.0 - 7.0 years
1 - 3 Lacs
bengaluru
Work from Office
Key Skills Required Printer Troubleshooting Printer Installation & Configuration Printer Part Replacement Printer Fault Diagnosis 2. Roles and Responsibilities We require a customer support engineer for the maintenance of end-user devices printers installed at our customer premises. Should be able to fault diagnose & replace faulty parts from Printer. Candidates with knowledge of Passbook printers, Laptop and Desktop. This is a field job and requires the candidate to travel to our customer premises for diagnosis and repair activity. It is essential for the candidate to own a two-wheeler for the purpose of traveling. 3. Desired Candidate Profile Candidates must have experience in working as a field Engineer. Good communication and a positive attitude are important. Perks and benefits Travel allowance Perks as per company policy
Posted 3 weeks ago
0.0 - 2.0 years
1 - 1 Lacs
bengaluru
Work from Office
Were Hiring! Technical Support & Solutions (Level 1) – Bangalore Freshers/12th/Graduates welcome Diploma/Networking + 2W license a plus Immediate joiners Apply: careers.xalvicadvisors@gmail.com
Posted 3 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
mohali, jhajjar, sunabeda
Work from Office
- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls
Posted 3 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
kharagpur, bavla, itanagar
Work from Office
- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls
Posted 3 weeks ago
1.0 - 3.0 years
3 - 4 Lacs
vadodara
Work from Office
Role & responsibilities Install, configure, and maintain computer hardware, software, and networks. Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers. Provide technical support to users, including troubleshooting and resolving IT-related problems. Ensure security of IT systems, including data backup, antivirus protection, and access controls. Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs. Implement and enforce IT policies, procedures, and standards to ensure compliance and security. Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity. Collaborate with other departments to understand IT needs and requirements. Plan and execute IT projects, including upgrades, migrations, and installations. Document IT systems, configurations, and procedures for knowledge sharing and training. Skills Required: IT support Hardware and software troubleshooting Network administration Security management IT policies and procedures Problem-solving Attention to detail Technical documentation
Posted 3 weeks ago
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