391 Printer Troubleshooting Jobs - Page 16

INKJET /LASERJET PRINTER EXPERT WITH PRINTER HANDLING EXP OF MINIMUM 3 YEARS ON-SITE HANDLING, MAINTENANCE & TROUBLESHOOTING OF PRINTERS CHANGE OF PARTS, TONERS/CATRIDGE . SHOULD MANAGE PRODUCTION AT SITE Required Candidate profile Experience of working with HP, EPSON and other inkjet PRODUCTION PRINTERS MANUAL HANDLING OF PRINTERS, MAINTENANCE, CHANGE OF PARTS,, TROUBLESHOOTING CANDIDATE SHOULD KNOW HINDI/ENGLISH Perks and benefits LTA, CONVEYANCE ALLOWANCE, HRA FOR OUTSTATION

Budget Computer Repair & Sales is an Australian-based IT Services business in Perth, Western Australia. Our computer support services include hardware and software repairs, system security solutions, wireless and wired networking services, virus and spyware prevention and removal, data backup and recovery solutions and just about any other type of computer, Mac, or laptop support our customers require at their homes or offices. The Senior IT Technician deals with all Incidents and Service Requests; its the first point of call for all enquiries to IT. As a result of high growth, we have a fantastic opportunity for a Senior IT Technician passionate about providing excellent customer service to join our team. Working in a supportive team environment, you will provide remote support to all possible computer problems that can be resolved remotely. You will be involved in supporting many desktop, server, telephony, and network queries, and you will gain exposure to various technologies. Working hours will be from 7 a.m. to 3:30 p.m. Monday through Friday and 8 a.m. to 12:30 p.m. on Saturday. Public holidays will be as per Western Australia's Public holidays. NOT INDIAN PUBLIC HOLIDAYS. In the event of your successful acceptance, you will be required to provide your official academic certificates from the past two years as a form of guarantee. Are you willing to comply with this requirement? If you are happy with the above three points, continue reading. Requirements: Should be good in English speaking and writing skills 2 years experience in a similar position Knowledge Microsoft Office 365 is a must. Ability to provide telephone-based IT support using computer-based Incident Management Systems and remote support tools Demonstrated depth of technical understanding and knowledge of PC hardware, network architectures, peripherals, PC operating systems and a range of application software Demonstrated experience in supporting mobile platforms, including Android and iOS devices Demonstrated experience with mobile device management tools in a corporate environment Demonstrated experience in Windows applications. Effective oral, written communication and interpersonal skills Commitment and capacity to deliver quality client service and assistance Ability to work independently and as part of a team Experience in accurately identifying and classifying symptoms and possible causes of problems, ensuring appropriate assignment to specialist areas. The successful candidate will demonstrate the following experience: Previous remote support experience via phone, email and remote login Relevant IT Qualifications Microsoft Qualifications will be looked upon favourably. Call centre experience will be looked upon favourably. Excellent knowledge of networks, security infrastructure and applications; Proficient in troubleshooting across the following; Cisco, LAN, WAN, Internet, and firewalls; Proven ability to produce detailed system designs for network implementations. Solid understanding of following: Microsoft office 365 products Microsoft Exchange emails Gsuite Routers, Firewalls & VPNs Printer and scanner setup Backup solutions (e.g Acronic, Shadow Protect, cloudberry etc...) Advanced troubleshooting skills & analytical skills Good written and verbal communication in English

L1 Desktop Support Engineer. Network - Routing & Switching LAN Setup/Configure/Troubleshoot Outlook Configuration OS Installation Hardware Troubleshoot Network Printers Support

Desktop Support Engineer

Desktop Support Engineer

Must be aware of Windows environments, Active Directory(LDAP), Outlook, Installation. General network knowledge. Good resolution skills Ability to multitask, Ability to work in a team, Have good sense of judgment. Should be able to troubleshoot.

Job description: Experience - 0 - 3 yrs Location - Bangalore / Cochin / Trivandrum No of Position - 10 Key Responsibilities Diagnosing and resolving issues with desktops, laptops, printers, and other peripherals. Setting up new computers, installing operating systems, software applications, and configuring network connections. Providing technical assistance to end-users, addressing their queries and resolving problems related to computer systems and applications. Providing technical support to clients and internal teams regarding the application. Coordinating with other IT team members to address complex issues and implement solutions Skills Required Strong knowledge of desktop operating systems, hardware components, and common software applications. Ability to diagnose and resolve hardware and software issues effectively. Excellent verbal and written communication skills to interact with users and explain technical information clearly. Qualification 3 years Diploma or Degree in relevant field is a must. Send Resume to gayathri.s@accelits.com

End user desktop support L1 VIP User support & VC Support Hardware/software troubleshooting and resolution L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Asset inventory (PIV), Asset related activities End user project related activity (Like OS upgradation, coverage tool update, etc...) Network & Sharing printer installation. Office 365 support Coverage/compliance software installation and troubleshooting Vendor coordination, etc End user desktop support L2 Install, Maintain & Troubleshoots required client Software & hardware whether onsite or remotely. Handling Tickets & Managing Escalation Training to DL1 & new engineers Conduct remote troubleshooting. Guide user with Simple, Step-by-step instructions Direct unresolved issues to the next level of support personal Must have extensive VIP & Executives level support experience. If necessary, liaise with third-party support and PC equipment vendors. Monitoring Day to Day CCTV camera & check backup Maintaining IT Inventory records. Maintaining all software licenses and ensuring that the Arvind Smart spaces Ltd is following licensing norms. (OEM & Paper Licenses) Responding to customer questions regarding operation and malfunctions. Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users Network support L1 Able to troubleshoot and resolve L1 network issue for network devices. Implementation of LAN and WAN. Proactive monitoring on the networking device like Routers, Switches & Links. Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required. Escalation of unresolved incidents to L2 engineer Working on the tickets (IM, RF (SR/REQ/RITM), ITCHG, PBI), updating correct artifacts on the ITSM portal. Able to VLAN configuration and management Able to troubleshoot and resolve First level issue of Wireless network Switch backup and configuration Vendor coordination Good in communication With some knowledge Desktop support and resolve the desktop level network issues. Etc.. For Operation Manager Internal coordinate with Wipro Stack holder for execution of client requirements Like : Server (SNXT Team), Network (ACH & SNXT Team), Asset Team, Exchange Team, CSD team, DC team, Vendor Team, Dell Team Ensure operational reviews as per client requirement. Reporting and dashboard publishing as per client requirement and timelines Take care of day-to-day activity like SR Review (DC, EUS, CSD, Vendor, Exchange) INC Review (DC, EUS, CSD, Vendor, Exchange)) SLA Review Security Compliance SAM Compliance CMDB Correction Provide dedicated support to VIP user if needed. Monthly JSG deck to present the monthly data (Internal & External review) PMT MOM point discussion and co-ordination for closure Weekly, monthly reviews with operational, functional / SPOC to know the pluses of IT operation and sharing the health with client. Responsible for people management of partner resource at the sites. Ensure 100% availability of the resources as per agreed number on respective sites. Participating in internal & external audits Follow service delivery framework as per standards and guidelines in line with site requirements Coordinate with associated vendor partners & teems to ensure minimum service disruption or downtime during the major incidents. Conduct periodic review with associated partner direct association with services. Ticket compliance audit monthly Other miscellaneous activity (Escalations, Priorotu support, enabling support for activities like Bidding etc) Vendor/Partner (third Party) Escalation Management Review performance with Wipro team and participate in project board reviews. Identifying the improvement area and Drive enhancement in automation of tools dashboard and templates available in transition. Ensuring the completion of KAP and KT with Signoff from Customer For Asset Coordinator Asset management support Day to day update asset data in CMDB asset tool Add assets in Asset tool as per received request. Update/Change/modify assets as per raised request by user. Support in troubleshooting for the asset query and software issues of asset discovery Raise ticket in tool for the service now (asset management tool) catelog update/modify. Prepare ARC/RRC data and get approval from respected BUIT. Update asset stock details properly and issue to user as per request raised. Asset inventory (PIV), Asset related activities Co-ordinate and meeting with respective OEM/Vendor for Asset management tool Prepare and provide asset tag as per BU wise assets delivered at site. Coverage/compliance software installation and troubleshooting Vendor coordination, etc, For VDI Engineer Citrix XenDesktop (Mandatory) Windows and Citrix Implementation (Mandatory) Network Management Act as a single point of contact for the technical tower in front of the customer management. Have hands-on experience in Windows, VMWare, Virtulization Desktop Integration (VDI). Have experience in designing, installing, configuring ,managing, and troubleshooting complex Citrix Environment. Be able to design, implement, manage, maintain, deploy, troubleshoot and support internal and hosted customer Citrix Servers Environment; including the cloud environment Be able to implement new system hardware and software and develop local operating procedures and policies as needed. Design, Implement and Support Citrix XenDesktop (VDI) in VMWare ESX. Have hands-on experience in Citrix XenApp 7.6 and above, XenDesktop 7.6 and above, NetScaler 9.x above and StoreFront Have skills in core Citrix Virtual Desktop, PVS and Virtual Application Technologies. Have good Hands-On experience in troubleshooting Citrix Issues. Resolve complex tickets related published applications, desktops and other Citrix related matters Streamline issue resolution by coordinating with the customer's IT resources, Vendor, OEMs, Remote team, and the user community with complex, multiple AD Domains. Have advanced experience with PVS, Management of VDISKs, Coordinating UAT, and lifecycle management of Citrix images Have experience in AppSense Application Manager and/or Environment Manager Have experience in writing PowerShell Scripts to automate routine tasks. Have experience with virtualizing Windows 10 Have advanced experience with AD/GPOs and also, experience on 2016 OS. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Service Desk L1 Providing a Single Point of Contact (SPOC) for assistance with IT services under scope Log IT related tickets (incidents, service requests) from users- (received through phone, logged tickets in the tool) Acknowledge the tickets, allocate appropriate category. Classify the tickets as per Severity and Impact Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. Allocate the ticket to the respective support groups and track the ticket for closure. Recording, tracking, and updating incident ticket information in the service desk tool. Ensure activity details are updated in the tool by the respective support groups. Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope. Route service requests to the appropriate teams Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder. Service Desk L1.5/L2 Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope. Installation of all basic application on end points. Assistance to users for accessing business applications. Providing them FAQ based on the call trends. Troubleshoot desktop operating system problems. Troubleshoot desktop application problems. Install/configure system Operating System and Applications Configure & update Antivirus software for each end points. Cleaning of Virus and supporting to centralize AV Support team as legs and fits support. Providing immediate notification to CUSTOMER of system outages on critical systems and providing progress updates in accordance with the Procedures Manual. Basic installation of Printers on end points. Resolve all hardware and paper jam issues with respect to printers. Coordinate with hardware support teams and resolve any hardware failures in the printers. Resolve any issues for the print service due to virus in the network. First level network configuration and troubleshooting with help of Network team. Provide telephonic, remote control and onsite support for issues in Wi-Fi client. Support to network team with first level troubleshooting in case of calls that need to be escalated to the OEM. Configure Wi-Fi clients on the identified laptops. End user desktop support L1 - VIP User support & VC Support Hardware/software troubleshooting and resolution. L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Asset inventory (PIV), Asset related activities End user project related activity (Like OS upgradation, coverage tool update, etc...) Network & Sharing printer installation. Office 365 support Coverage/compliance software installation and troubleshooting Vendor coordination, etc. Endpoints support covers monitoring and troubleshooting of desktops, laptop, Printer, e-Gate, EPOS etc. devices. Perform and Record all Installation of new machines, movement within site, changes in configuration of machines (IMAC) as per policy. Maintain a details of asset Inventory. Product, inventory master to be uploaded and confirmation to be shared. Weekly audit of POS usage and removal of concessionaire POS to be shared. Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required. Escalation of unresolved incidents to L2 engineer Working on the tickets (IM, RF (SR/REQ/RITM), ITCHG, PBI), updating correct artifacts on the ITSM portal. End user desktop support L2 - VIP User support & VC Support Install, Maintain & Troubleshoots required client Software & hardware whether onsite or remotely. Handling Tickets & Managing Escalation Training to DL1 & new engineers Conduct remote troubleshooting. Guide user with Simple, Step-by-step instructions. Direct unresolved issues to the next level of support personal Must have extensive VIP & Executives level support experience. If necessary, liaise with third-party support and PC equipment vendors. Monitoring Day to Day CCTV camera & check backup Maintaining IT Inventory records. Maintaining all software licenses and ensuring that the Arvind Smart spaces Ltd is following licensing norms. (OEM & Paper Licenses) Responding to customer questions regarding operation and malfunctions. Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users. Network support L1 Able to troubleshoot and resolve L1 network issue for network devices. Implementation of LAN and WAN. Proactive monitoring on the networking device like Routers, Switches & Links. Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required. Escalation of unresolved incidents to L2 engineer Working on the tickets (IM, RF (SR/REQ/RITM), ITCHG, PBI), updating correct artifacts on the ITSM portal. Able to VLAN configuration and management Able to troubleshoot and resolve First level issue of Wireless network. Switch backup and configuration. Vendor coordination Good in communication With some knowledge Desktop support and resolve the desktop level network issues. Etc. Inventory updating with required artifacts as per policy and maintenance of port usage. Network support L2 All type network equipment (L2/L3) configuration. Required knowledge on Routing, Switching and wireless technology. Required knowledge on Wireless technology. Required knowledge on AP, RF and VC configuration. Aware on all network protocols. Proactive monitoring on the networking device like Routers, Switches & Links. Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required. Escalation of unresolved incidents to L3 engineer Working on the tickets (IM, RF (SR/REQ/RITM), ITCHG, PBI), updating correct artifacts on the ITSM portal. Able to VLAN configuration and management Able to troubleshoot and resolve issue of Wireless network. Switch backup and configuration. Vendor coordination Good in communication With some knowledge Desktop support and resolve the desktop level network issues. Etc. Support to prepare network diagram. Ready to visit Site location. Ensure Inventory updating with required artifacts as per policy and maintenance of port usage. Telecom L1 Manage all IP Phone, Digital, Analog, VC/TP, Polycom including end users creation and deletions. All end points and service level configurations/parameters will be managed. Subscribing Users credential, Managing User accounts, Managing greetings/Notification Creation of users (client access), Meeting ID Creation, Conference schedules in advance or real time, Monitoring the services, Auto dialing Live meeting recording (Playing the recordings), enabling video meetings. Incident and Services Request monitoring configuration and monitoring. Maintaining and updating of Infra Documents and Architecture diagram. Checking PRI status & setting time slots, Monitoring Voice call status, Backups Router/VG end to end configurations with respect to Voice service. Escalation of unresolved incidents to L2 engineer Working on the tickets (IM, RF (SR/REQ/RITM), ITCHG, PBI), updating correct artifacts on the ITSM portal. Inventory updating with required artifacts as per policy and maintenance of port usage. Telecom L2 Manage all IP Phone, Digital, Analog, VC/TP, Polycom end points/Application servers adding/deleting configurations, including end users creation and deletions All end points and service level configurations/parameters will be managed. All Voice related key features with respect to endpoints or in servers will be supported. Subscribing Users credential, Managing User accounts, Managing greetings/Notification Creation of users (client access), Meeting ID Creation, Conference schedules in advance or real time, Monitoring the services, Auto dialing Live meeting recording (Playing the recordings), enabling video meetings. Incident and Services Request monitoring Complete system infra capacity/utilization analysis, Trunk/PRI/SIP configuration and monitoring. To help in designing of the telecom solution required for Add-on and New sites based on the business unit need. Capacity/Risk Analysis and providing the mitigation plan, SIPs, SOPs/Knowledge base and proactive Problem management. Maintaining and updating of Infra Documents and Architecture diagram. Checking PRI status & setting time slots, Monitoring Voice call status, Backups Router/VG end to end configurations with respect to Voice service, Creds management, Health/Capacity Check (Checklist) Check IOS status and Version, E to E Voice configuration with respect to dial-peers and other related Voice services. Working on the tickets (IM, RF (SR/REQ/RITM), ITCHG, PBI), updating correct artifacts on the ITSM portal. Ensure Inventory updating with required artifacts as per policy and maintenance of port usage. Wintel Admin- CPU, Memory monitoring Disk management - creating partitions for the different types of servers. Disk space management for OS partition(s) System Log file management User account management Experienced in VM Ware Experienced in Active Directory Incident and Request Services monitoring Request Fulfillment Management Review of daily/weekly/monthly checklist Event log analysis at regular interval for maintaining the integrity of servers. Repeat Incident / Alert Analysis Managing / reconfiguring of DHCP scopes and reservations Managing / reconfiguring of DNS System State backup Managing / reconfiguring terminal services, cluster services, file servers Necessary support for restoration or DR drill Preparation of MIR for Major Incidents Reinstallations raise due to incidents. Vendor coordination Incident / Request Fulfillment / Change management Working on the tickets (IM, RF (SR/REQ/RITM), ITCHG, PBI), updating correct artifacts on the ITSM portal. Inventory updating with required artifacts as per policy and maintenance. Linux Admin- CPU, Memory monitoring Disk management - Creating partitions for the different types of servers. Disk space management for OS partition(s) System Log file management User account management Apply Naming Convention, Home Directory, Group Creation as per Policy Start up and shutdown of Cluster resources. User Disabling Access rights Incident and Request Services monitoring Request Fulfillment Management Server Reinstallation and configuration due to incident Support during Software Installation (Note: For 3rd Party Software, best effort support only) Linux messaging and security solutions. (Note: Limited to the OEM provided solutions) Volume Management File System Management Logical Partitioning and Administration Console Management Review of daily/weekly/monthly checklist Repeat Incident / Alert Analysis Managing / reconfiguring terminal services, cluster services, file servers Necessary support for restoration or DR drill Preparation of MIR for Major Incidents Reinstallations raise due to incidents. Vendor coordination Incident / Request Fulfillment / Change management Preparation of RCA for Major Incidents Repeat Incident / Alert Analysis Performance tuning suggest by OEM. Updation and maintenance of Availability, Capacity management Risk Analysis and providing the mitigation plan. Continual Service Improvement Planning and executions Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope) Preparing, maintaining and updation of SOP and KBase Maintaining and updation of Infra AS IS / Infra Documents Incident / Problem / Change management Database Admin- Provisioning of tools for database monitoring and management Monitoring of all databases for event, alerts, incident, performance, services batch jobs and service request. Monitoring and managing tablespace, log shipping, replication to DR site. Performance issue L1 check. User Access Management Provide timely escalation of complex problems to a technical support resource and/or to the appropriate level of senior staff. Database start-up and shutdown. Initiating backups at disk level on scheduled or ad hoc basis. Vendor coordination Application Patch Deployment (DDL, DML queries deployment based on scripts provided). Database patch management Incident monitoring. DR sync issue 2nd level resolution. Backup and restoration in supported assets, either scheduled or ad hoc. Performing export and import activities - scheduled or ad hoc. Handling issues related to performance. Database security patch application. Database housekeeping activity (purging, index rebuilding, reorganization, gathering statistics). Log calls with vendor for product bugs. Provide timely escalation of complex problems to a technical support resource and/or to the appropriate level of senior staff. Perform DR, backup restoration drill. ASM monitoring and space addition. Starting and stopping database, ASM, RAC services. Necessary support for restoration or drill Preparation of MIR for Major Incidents RAC Installations - grid and oracle home installation Hardening of the database along with documentation Review of daily/weekly/monthly checklist Repeat Incident/Alert Analysis Reinstallations raise due to incidents. Incident/Request Fulfilment/Change management Vendor Coordinator L Act as a single point of contact for IT vendors of client and provide vendor coordination for CUSTOMER operations. Lead Governance meetings with vendors. Maintain list of Insurances for Spare and repair cases. Maintain healthy relationship with CUSTOMERs IT vendors. Call Logging as per Vendor processes and coordinate till resolution / service restoration. Follow vendor escalation matrix and in case of any deviations escalate the same to CUSTOMERs SPOC. Maintain details of the various vendors with details like contact persons, telephone numbers, escalation matrix, SLA Information. Co-ordinate with vendor for dispatch of devices to respective service Depot for repair service e.g.: -Desktop / Laptop Hardware Asset Coordinator L1 - Asset management support Day to day update asset data in CMDB asset tool. Add assets in Asset tool as per received request. Update/Change/modify assets as per raised request by user. Support in troubleshooting for the asset query and software issues of asset discovery. Raise ticket in tool for the service now (asset management tool) catalog update/modify. Prepare ARC/RRC data and get approval from respected BUIT. Update asset stock details properly and issue to user as per request raised. Asset inventory (PIV), Asset related activities. Co-ordinate and meeting with respective OEM/Vendor for Asset management tool. Prepare and provide asset tag as per BU wise assets delivered at site. Coverage/compliance software installation and troubleshooting Vendor coordination, etc. Asset Coordinator L2 Asset management support. Day to day update asset data in CMDB asset tool. Add assets in Asset tool as per received request. Update/Change/modify assets as per raised request by user. Support in troubleshooting for the asset query and software issues of asset discovery. Raise ticket in tool for the service now (asset management tool) catalog update/modify. Prepare ARC/RRC data and get approval from respected BUIT. Update asset stock details properly and issue to user as per request raised. Asset inventory (PIV), Asset related activities. Co-ordinate and meeting with respective OEM/Vendor for Asset management tool. Prepare and provide asset tag as per BU wise assets delivered at site. Coverage/compliance software installation and troubleshooting. Vendor coordination, etc. Site Lead Responsible for shift roaster publish and ensuring availability of engineer in every shift. Ensure completion of all projects running for site & nearby location (O/S upgradation, S/W version upgradation etc.) Stock validation (monthly basis) on location as well as nearby location. Ensure correctness of CMDB data for site owning. Responsible to end-to-end completion of any activity/project running at site like network device upgradation, firmware upgradation, addition of new device). Enabling support required from local support team if required by any team. Training for new engineer joined and existing engineer. Manage team of technicians that operate, maintain and administer computer networks and related computing environment including computer hardware, software, and related documentation in accordance with IT best practices. Regular discussion with Customer Site IT lead and provide the support and per designed contract. Responsible for the performance of technical support projects or tasks in accordance with contract requirements, appropriate policies, procedures, and guidelines Direct and supervise all support resources for the performance of project assignments and activities. Track and support periodic hardware and software upgrades. Work closely with support partners to resolve Warranty/AMC related issue. Operation Manager - Coordinate with Wipro technical team of server, network, backup, storage, Patching, database, middleware, voice etc., Vendors, Client, support functions like tools, ITSM, automation, TSG, Major incident team. Participate in weekly, monthly, Adoch reviews with client as per business requirement. Submit all the reports to resident team for consolidation and submit to client. Plan end to end patching activities, coordinate with application/dependent team for services to stop & start. Enable required support for VA remediation. Participate in major incidents and follow up and update on RCA, execution of CA & PA participate in audit requirements and submit all the required artifacts. Enable End to end commissioning and decommission activities of all the devices. Monitor compliance tasks of all the DC devices. Reconciliation of data center assets for proactive monitoring. Presentation of monthly decks to client and work open MOM points. Conduct internal meetings with domain team for SLA & Pending tickets. Play key role in transition of new BU, location, devices. Identify area of improvements for improving DC devices performance and successfully execution. Review problem mgmt. ticket and work towards closure. Participate in risk management and mitigation activities. Support round the clock during outbreaks, migrations, upgrades etc. Asset and vendor mgmt. for DC devices. Capacity & availability mgmt. and reporting. Plan and patriciate in CMB and successful change execution and communication. Escalation mgmt. and effective communication. Play key role in execution of DC project activities. Platform /database/Middleware upgrade/migrations activities Plan and participate in DC-DR drills. Review backup activities and plan for restoration tasks. OT Support Engineer - Troubleshooting OT system OS (windows) issues. Support for standard software issues. Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors. Installation / re-installation / configuration of systems with the help of Plant IT/Automation Team. Support for local area network issues (LAN), DHCP client at system level. Install antivirus software and Signature as per guidelines received from Adani Cyber team. Install approved patches onto OT Systems post approval from Plant IT / Automation team. Troubleshooting hardware issues/ Replacing spare parts on best effort basis (based on availability/ arranged by plant teams)- e.g. power supply, monitor, hard-disk, motherboard, media converters, CD/ DVD drive issues. Manually Monitor local application backup on servers. Need to check if backup file created or not on local USB HDD. Escalate to OEM in case of any issues. OT hardware inventory record keeping & update. Half yearly Physical Asset Verification. Manually maintain User List having access to OT Systems under guidance of Plant IT / Automation team. Formatting and data removal for obsolete OT Servers/ machines which need to be disposed off (similar to IT procedure). For Process Control Systems (PCS), providing basis IT Support related to OS. Cluster Support - Desktop L1 / L2 Skill Cluster support is mainly configured for On Call Support across PAN India for non-resident engineer sites. Based on Call / request engineer need to be travel within cluster location for support. Location reach should be within 60 to 180 minutes of travel. Support model with Hybrid Hub & Spoke location. Min Distance perimeter between location (50 to 200 KM) Region specific Zone configuration for better reach Named resource for every cluster with operational backup. The following is the sample configuration of Cluster and further this will be done for all locations during contracting stage. For DCO L1 CPU, Memory monitoring Disk management - creating partitions for the different types of servers. Disk space management for OS partition(s) System Log file management User account management Experienced in VM Ware Experienced in Active Directory Incident and Request Services monitoring Request Fulfillment Management Review of daily/weekly/monthly checklist Zoho Sign Document ID: DF8DD52EF-ZDNONCUM5QZMRBSUKJIWX2IWKIYJVAL4J0AFTCSWLFO Internal to Wipro Event log analysis at regular interval for maintaining the integrity of servers. Repeat Incident / Alert Analysis Managing / reconfiguring of DHCP scopes and reservations Managing / reconfiguring of DNS System State backup Managing / reconfiguring terminal services, cluster services, file servers Necessary support for restoration or DR drill Preparation of MIR for Major Incidents Reinstallations raise due to incidents. Vendor coordination Incident / Request Fulfillment / Change management Job Description : (Data Center Engineer) OS level/application level patch management & routine administration. Server backup management Server consolidation, upgrades and migration services. Database performance tuning. HA RAC and data guard support services. Server monitoring User Directory services management. Virtual resource chargeback, Virtual resource capacity management. Vendor Management Walk-through of the Computer centres to monitor computer and facilities equipment, Maintain tape library Maintain Call List and SLA. Create and set up new user accounts/profile, as well as address issues with passwords Maintain inventory of data Center Job Description : (Security Engineer) A Security Engineer job description should include the responsibility of completing a thorough risk assessment, identifying vulnerabilities within a network, and creating firewalls, or configuring systems to enhance existing security features. Security Engineers are expected to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way. They must also be proficient in: Understanding complex technical issues and managing them within a fast-paced business environment Maintaining all the software and hardware in relation to security Documenting security certification Identifying current and emerging technology issues including security trends, vulnerabilities and threats Threat intelligence Sourcing and implementing new security solutions to better protect the organization Conducting proactive research to analyze security weaknesses and recommend appropriate strategies Liaising with vendors to implement security solutions

Involves Installation, Configuration, Troubleshooting of OS, Laptops, Desktops, Printers, Network, etc. Will need to deliver services based on SLA using some ticketing software. Ideally should have urge to learn and achieve customer satisfaction.

Position Overview: We are seeking a Field Support Engineer to provide on-site technical support for desktops, Laptop, printers, and other IT equipment. The role involves troubleshooting hardware and software issues, performing installations, and ensuring smooth IT operations. Key Responsibilities: Provide on-site support and troubleshoot desktop, laptop, printer, and hardware issues. Install, configure, and maintain IT systems and peripherals. Educate users on best practices and provide exceptional customer service. Maintain detailed records and collaborate with the IT team. Qualifications: 2+ years of field or technical support experience. Graduation degree or 3-year diploma. Good communication skills. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Provide Level 2 support for desktop, laptop, and peripheral issues (hardware/software). Troubleshoot OS-related issues (Windows 10/11, macOS), application errors, and network connectivity problems. Manage user accounts, profiles, and permissions via Active Directory. Install, configure, and maintain desktop hardware, software, and printers. Support Outlook, MS Office 365 suite, and standard enterprise applications. Resolve network-related issues (LAN/Wi-Fi, VPN, IP/DNS/DHCP). Coordinate with L3 or vendors for hardware replacement and complex issues. Perform patch updates, antivirus scanning, and compliance checks. Document issues and resolutions in ticketing system (ServiceNow, BMC Remedy, etc.). Perform routine system health checks and inventory audits. Support remote users through remote access tools (TeamViewer, AnyDesk, RDP, etc.). Adhere to SLA timelines and ITIL processes for incident, request, and change management.

Desktop Support Job Description:- Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and user. Providing desk side support for local users and remote assistance for users. Monitor, track and respond to customer satisfaction survey responses. Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP. Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling) OS Troubleshooting, Outlook Troubleshooting and Configuration Should have good communication and technical knowledge.

Role & responsibilities Perform installation, configuration, and preventive maintenance of ATMs and printers at customer sites. Conduct field repairs and fault diagnosis for hardware and software issues. Respond to service calls and resolve issues within defined SLA timelines. Coordinate with the support/helpdesk team to ensure issue resolution and customer communication. Maintain proper documentation of service visits, spare parts usage, and call closures. Ensure safe handling and movement of devices and tools during field visits. Identify recurring issues and escalate to the technical support or OEM teams. Keep track of spare inventory and report requirements for replenishment. Desired Skills: Strong troubleshooting and repair skills in electro-mechanical systems. Basic understanding of Windows OS, networking basics, and hardware diagnostics. Good communication and customer service skills. Ability to work independently in field conditions with minimum supervision.

Hiring for CMM 5 Level Org!! experience in handling VIP User issues. Must have worked in any IT ticketing tool and know about ticket priorities and SLA Knowledge on LAN, Network Monitoring, about VLAN, WLAN Required Candidate profile Designation: Desktop Support Engineer L2 Experience: 3 + Years Location: Gurugram Knowledge on SCCM, Antivirus, Encryption Software Contact: ankitapisal@peshr.com/9004076848

IT Support: Troubleshooting Various IT Related issues such as Laptop, Desktop, Server, Printer, Video Conferencing unit, outlook configuration, PC assembling. Exp - 6months min Location - Rajkot(Gujarat) Note - Candidates who are comfortable for Rajkot location only may contact. Immediate joiners are preferred others pls excuse. Interested candidates can share resumes to Varsha.easwaran@3i-Infotech.com or call me at 9869816404

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)