4 Print Services Jobs

Summary As the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the clients Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront. Key Responsibilities Serve as the subject matter expert and escalation point for all remote IT support activities involving Network, Audio-Visual (AV), Print services, and Telephony infrastructure. Manage the lifecycle of service requests within SLA parameters, including documentation, tracking, escalation, and status updates. Provide Tier 2 escalation support for Remote Building Technology issues. Troubleshoot and resolve network issues (e.g. VLAN, SSID, IP allocation), AV hardware/software, and enterprise print systems like Everyone Print. Collaborate closely with internal and external support teams to escalate issues as required, ensuring resolution within OLA/SLA timelines. Support onboarding and integration of vendor teams to ensure a seamless support experience for end users. Contribute to client-aligned IT projects and ensure successful execution as per scope and training. Create, update, and maintain knowledge base articles, SOPs, and process documentation. Who Were Looking For Minimum of 3 years' experience in Service Desk or IT support leadership or equivalent, ideally in a global/multi-location environment. Bachelor&aposs degree in information technology, Computer Science, or related field. Strong interpersonal, communication, and stakeholder management skills. Comfortable working in dynamic, evolving environments with a proactive and analytical mindset. Knowledge of ITIL processes and a commitment to high-quality service delivery. Flexibility to work outside regular hours during planned maintenance, outages, or escalated incidents including weekends and holidays. Preferred Experience and Certifications Hands-on experience with network technologies and wireless vendors such as Cisco, Ruckus, or Mist. Familiarity with network monitoring tools like Zabbix, SolarWinds, or LogicMonitor. Exposure to automation tools and scripting is a plus. Certifications preferred: JunOS, Cisco IOS, or Ruckus product proficiency ITIL Foundation v3 or v4 Valid Network Fundamentals certificate Working knowledge of Salesforce and Jira Show more Show less

Summary As the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the clients Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront. Key Responsibilities Serve as the subject matter expert and escalation point for all remote IT support activities involving Network, Audio-Visual (AV), Print services, and Telephony infrastructure. Manage the lifecycle of service requests within SLA parameters, including documentation, tracking, escalation, and status updates. Provide Tier 2 escalation support for Remote Building Technology issues. Troubleshoot and resolve network issues (e.g. VLAN, SSID, IP allocation), AV hardware/software, and enterprise print systems like Everyone Print. Collaborate closely with internal and external support teams to escalate issues as required, ensuring resolution within OLA/SLA timelines. Support onboarding and integration of vendor teams to ensure a seamless support experience for end users. Contribute to client-aligned IT projects and ensure successful execution as per scope and training. Create, update, and maintain knowledge base articles, SOPs, and process documentation. Who Were Looking For Minimum of 3 years' experience in Service Desk or IT support leadership or equivalent, ideally in a global/multi-location environment. Bachelor&aposs degree in information technology, Computer Science, or related field. Strong interpersonal, communication, and stakeholder management skills. Comfortable working in dynamic, evolving environments with a proactive and analytical mindset. Knowledge of ITIL processes and a commitment to high-quality service delivery. Flexibility to work outside regular hours during planned maintenance, outages, or escalated incidents including weekends and holidays. Preferred Experience and Certifications Hands-on experience with network technologies and wireless vendors such as Cisco, Ruckus, or Mist. Familiarity with network monitoring tools like Zabbix, SolarWinds, or LogicMonitor. Exposure to automation tools and scripting is a plus. Certifications preferred: JunOS, Cisco IOS, or Ruckus product proficiency ITIL Foundation v3 or v4 Valid Network Fundamentals certificate Working knowledge of Salesforce and Jira Show more Show less

As a Senior Administrator with over 10 years of experience in the IT industry, you will be responsible for designing, implementing, and managing Windows, Cisco UCS, and VMware environments. Your role will involve supporting day-to-day operations in a Windows Server 2016 environment, migrating applications and data to a new VMware vSphere 6 environment, configuring and managing Active Directory, DNS, and DHCP, providing technical support to users and IT staff, and managing a Windows Server 2008 R2 environment with 500 users. You should have strong technical skills and a passion for learning new technologies. Your key skills should include expertise in Windows Server 2012/2016/2019, VMware vSphere, Active Directory, DNS, DHCP, File Services, Print Services, Incident Management, and Change Management. Your proven track record of success in this field will be essential in ensuring the smooth functioning of the IT infrastructure.,

You should have a minimum of 3-5 years of experience in IT infrastructure support. As a suitable candidate for this position located in Noida, you are required to hold a degree in B.E/B.Tech/BCA/MCA. Your key responsibilities will include providing support for Microsoft Windows platforms such as 2008, 2012, and higher. It is essential that you have hands-on experience with Virtualization, Cluster, and Storage concepts. Proficiency in VMware is mandatory for this role. Your expertise should encompass Windows security configuration and analysis, with the ability to promptly identify and resolve any issues that may arise. A thorough technical understanding of Windows platform components including Windows, AD, VMware, and Hyper V is expected. You must also have experience in managing Windows heterogeneous platform environments, particularly MS Clustering. In addition, you will be responsible for troubleshooting and optimizing Microsoft infrastructure services like Active Directory, Group Policies, DNS, File and Print Services, Windows Clustering, SFTP, DFS, Certificate Services, and Remote Desktop Services. It is important that you create and maintain technical documentation outlining system configurations, procedures, and standards. You should be adept at controlling administrator rights on VM Infrastructure, utilizing VMware Converter Enterprise, and setting up resource pools, VMware Distributed Resources Scheduler (DRS) clusters, and VMware High Availability (HA) clusters. Your experience should also include ESXi Server installation, configuring virtual switches, network connections, port groups, and storage. Moreover, you are expected to have knowledge of Storage (SAN/NAS), backup and recovery mechanisms, migration tools like VMotion and Live Migration, as well as network installations, implementations, and configurations involving Cisco Routers and Switches. Familiarity with LAN, WAN, and Datacentre architectures, as well as services like DHCP, NTP, ARP, NAT, and ACL is essential. A solid understanding of TCP/IP networking, including IP classes, subnets, multicast, NAT, ACL, and IPV4 and IPV6 addressing is required for this role.,