Principal Software Architect - Serviceability

Principal Software Architect u2013 Serviceability

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. We are 80,000+ unique individuals united by a shared purpose and a relentless determination to deliver on our customersu2019 needs.

In this role, you have the opportunity to make Serviceability better

As a Principal Software Architect u2013 Serviceability, you will own the architectural vision for intelligent serviceability spanning from device to cloud connectivity and serviceability across multiu2011product, multiu2011modality ecosystem. Youu2019ll translate strategy into platform architecturesu2014spanning medicalu2011grade device diagnostics and cloud implementation (AWS)u2014and guide adoption across teams to deliver reliable, compliant, and costu2011effective outcomes over a 12u201318 month horizon

Your Responsibilities

• Architect the serviceability platform: Define reference and platform architectures for medicalu2011grade device and cloudu2011based serviceability, including telemetry, diagnostics, secure remote access, overu2011theu2011air updates, and incident response workflows.u00A0
• Design deviceu2011centric serviceability: Specify and validate medicalu2011grade device service interfacesu00A0(APIs/diagnostic endpoints), local logging and remote software distribution strategies, service modes, fieldu2011service tooling, and connectivity workflows.u00A0
• Lead cloud implementation on AWS: Design and guide implementations leveraging AWSu00A0services (IoT Core, EKS, Lambda, API Gateway, CloudWatch, Kinesis, S3), with patterns for multiu2011tenant, compliant operations.u00A0
• Drive platform reuse and inneru2011source: Establish modular plugin frameworks and shared components to accelerate feature delivery across product lines.u00A0
• Coach architecture practices: Mentor teams on adaptive governance, architectural decision records (ADRs), and measurable nonu2011functional requirements (reliability, maintainability, observability, cost).u00A0
• Influence strategy & tradeu2011offs: Partner with product, R&D, DevOps, and customeru2011facing teams to align roadmaps, manage risks, and resolve escalations.u00A0
• Embed regulatory awareness: Ensure designs incorporate clinical/regional regulations, privacy, and datau2011residency/embargo considerations from the outset.

Key Focus Areas

• Medicalu2011Grade Device Serviceability: Robust diagnostic modes, secure local access, structured logging, and resilient update/rollback strategies.u00A0
• Cloud & Fleet Operations (AWS): Scalable ingestion, fleet management, observability, and runu2011cost optimization.u00A0
• Design Diversity & Commonality: Balance extensibility with common building blocks and guidelines.u00A0
• Reliability & Sustainability: Architect for uptime, MTTR reduction, and total cost of ownership.u00A0
• Regulatory Awareness: Bake in privacy, data protection, and regional/regulatory constraints.

Competencies for Success

• Stakeholder Influence & Storytelling: Communicate architecture intent clearly, build alignment, and inspire adoption across diverse stakeholders.u00A0
• Business Strategy Alignment: Customeru2011centric, outcomeu2011driven decisions with risku2011based thinking.u00A0
• Critical Thinking & Adaptability: Comfort with ambiguity challenge assumptions with data iterate quickly.u00A0
• Crossu2011Domain Collaboration: Orchestrate efforts across software, systems, cloud/DevOps, security, and service operations.

Required Skills and Experience

• MS or PhD in Computer Science, Software Engineering, or related field.u00A0
• Industry experience 15+ years
• 10+ years in software architecture, preferably in healthcare or other regulated industries.u00A0
• Proven delivery of serviceability/diagnostics platforms, including remote monitoring, fleet/device management, and fieldu2011service workflows.u00A0
• Deep experience with platformu2011based architectureu00A0and plugin frameworks demonstrated inneru2011source leadership.u00A0
• Handsu2011on architecture and delivery experience with AWSu00A0for production systems.u00A0
• Strong leadership, analytical, and communication skills with a track record of guiding complex, multiu2011team initiatives.u00A0Business acumen and ability to differentiate and translate requirements from a platform perspective, ensuring scalability and reuse across product lines.

Nice to Have (Preferred)

• Cybersecurity: Securityu2011byu2011design patterns threat modeling SBOM practices secure update mechanisms familiarity with ISO 27001/NIST collaboration with product security teams.u00A0
• Regulatory Frameworks: Working knowledge of FDA, MDR, HIPAA and their implications for cloud/device telemetry and service access.u00A0
• Edge/IoT: Gateway patterns, device identity/attestation, and offlineu2011first designs.u00A0
• Observability: Distributed tracing, SLOs/error budgets, and proactive incident management

Skill Area:

• Cloud (AWS)
• Medicalu2011Grade Device Serviceability
• Fleet & IoT Patterns
• Platform Architecture & Plugins
• Observability & Telemetry
• API & Integration
• Resilience & Reliability

Good To Have:

• DevOps & Delivery
• Compliance & Privacy
• Data & Stream Processing
• Cybersecurity (Preferred)
• Edge/Offline Patterns
• Data Modeling & Storage
• Handsu2011on Engineering

Soft Skills:

• Stakeholder Influence & Storytelling
• Business Strategy & Platform Thinking
• Critical Thinking & Decisionu2011Making
• Adaptive Governance & Coaching
• Crossu2011Domain Collaboration
• Leadership & Mentorship
• Innovation & Continuous Improvement
• Adaptability & Comfort with Ambiguity

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.Onsite roles require full-time presence in the companyu2019s facilities.Field roles are most effectively done outside of the companyu2019s main facilities, generally at the customersu2019 or suppliersu2019 locations.Indicate if this role is an office/field/onsite role.About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.u2022 Learn more about .u2022 Discover .u2022 Learn more about .If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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