Job
Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Highly Skilled and extensive experience in Oracle RAC 19c , ASM Data Guard, RMAN, DR drill, OEM Education : bachelor's degree in computer science, Information Technology, or a related field. Advanced certifications in Oracle (e.g., Oracle DBA OCP, OCM) are a plus. Experience : Minimum of 15 years of experience in Oracle database administration, with at least 3 years in a team lead or supervisory role. Strong hands-on experience with Oracle database versions (12c, 19c, or later) in enterprise environments. Deep understanding of database architecture, data modeling, performance tuning, high availability, and disaster recovery. Proven experience in managing large-scale databases, including clustering (RAC), data guard, and replication technologies. Technical Skills : Proficiency in Oracle SQL, PL/SQL, and scripting languages (e.g., Shell, Python, PowerShell). Strong knowledge of Oracle tools (e.g., RMAN, Oracle Enterprise Manager, Data Pump, GoldenGate). Familiarity with cloud-based Oracle services (e.g., Oracle Cloud Infrastructure, Autonomous Database). Experience with database monitoring, performance tuning, and troubleshooting tools. Team Leadership & Management: Lead, mentor, and manage a team of Oracle DBAs, providing guidance and support in database administration, troubleshooting, and performance tuning. Define clear goals, objectives, and KPIs for the team to ensure high performance and alignment with organizational priorities. Conduct regular performance reviews and provide professional development opportunities for team members. Foster a culture of collaboration, accountability, and continuous learning within the team. Database Administration: Oversee the installation, configuration, and maintenance of Oracle database systems, ensuring high availability, security, and performance. Manage backups, recovery, patch management, and ensure that databases are operating efficiently and securely. Proactively monitor database health and performance, identifying issues before they impact business operations. Perform database tuning and optimization to enhance system performance and reduce downtime. Incident & Problem Management: Act as an escalation point for complex database issues, providing troubleshooting expertise and resolving incidents quickly. Develop and implement disaster recovery plans and ensure their effectiveness during drills or actual events. Perform root cause analysis on recurring database issues and implement long-term solutions. Documentation & Reporting: Maintain accurate documentation on database configurations, architecture, procedures, and operational best practices. Provide regular reports to senior management on database health, performance metrics, and any major issues or risks. Career Level-IC4 Career Level - IC4 As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Highly Skilled and extensive experience in Oracle RAC 19c , ASM Data Guard, RMAN, DR drill, OEM Education : bachelor's degree in computer science, Information Technology, or a related field. Advanced certifications in Oracle (e.g., Oracle DBA OCP, OCM) are a plus. Experience : Minimum of 15 years of experience in Oracle database administration, with at least 3 years in a team lead or supervisory role. Strong hands-on experience with Oracle database versions (12c, 19c, or later) in enterprise environments. Deep understanding of database architecture, data modeling, performance tuning, high availability, and disaster recovery. Proven experience in managing large-scale databases, including clustering (RAC), data guard, and replication technologies. Technical Skills : Proficiency in Oracle SQL, PL/SQL, and scripting languages (e.g., Shell, Python, PowerShell). Strong knowledge of Oracle tools (e.g., RMAN, Oracle Enterprise Manager, Data Pump, GoldenGate). Familiarity with cloud-based Oracle services (e.g., Oracle Cloud Infrastructure, Autonomous Database). Experience with database monitoring, performance tuning, and troubleshooting tools. Team Leadership & Management: Lead, mentor, and manage a team of Oracle DBAs, providing guidance and support in database administration, troubleshooting, and performance tuning. Define clear goals, objectives, and KPIs for the team to ensure high performance and alignment with organizational priorities. Conduct regular performance reviews and provide professional development opportunities for team members. Foster a culture of collaboration, accountability, and continuous learning within the team. Database Administration: Oversee the installation, configuration, and maintenance of Oracle database systems, ensuring high availability, security, and performance. Manage backups, recovery, patch management, and ensure that databases are operating efficiently and securely. Proactively monitor database health and performance, identifying issues before they impact business operations. Perform database tuning and optimization to enhance system performance and reduce downtime. Incident & Problem Management: Act as an escalation point for complex database issues, providing troubleshooting expertise and resolving incidents quickly. Develop and implement disaster recovery plans and ensure their effectiveness during drills or actual events. Perform root cause analysis on recurring database issues and implement long-term solutions. Documentation & Reporting: Maintain accurate documentation on database configurations, architecture, procedures, and operational best practices. Provide regular reports to senior management on database health, performance metrics, and any major issues or risks. Career Level-IC4
