Principal Engineer, Technical Support - 11 Customer Engagement

As a Principal Technical Support Engineer (PTSE) at Pega, you will play a crucial role in Global Customer Support (GCS) by being the primary technical point of contact for customers, addressing their issues and striving to enhance customer satisfaction and loyalty through superior support services for Pegasystems products. Your responsibilities will include utilizing your expertise in Pegasystems products and technical environments to effectively manage support cases, ensuring timely and high-quality resolution for customers worldwide. You will collaborate with internal teams and customers to understand their business objectives and provide solutions that meet their needs. To excel in this role, you should be willing to work in rotational support coverage shifts and possess the ability to identify, propose, and implement solutions in a collaborative team environment. Your strong analytical skills will enable you to quickly grasp complex technical issues, customer deployments, and underlying architectures. Effective communication, negotiation, and conflict management skills are essential for engaging with customers and internal stakeholders at all levels. Ideally, you will have 6 to 9 years of technical experience with Java, J2EE expertise, and proficiency in database programming. Previous roles as a Java software developer and J2EE server administrator, along with troubleshooting and debugging experience, will be advantageous. Knowledge of J2EE application servers (such as Websphere, Weblogic, Tomcat) and relational databases (such as Oracle, DB2, UDB) is beneficial. Strong familiarity with Core Java, JSP, Servlets, JDBC, OOPS concepts, Multithreading, Exception Handling, Collections, and File systems will further support your success in this position. Joining Pega offers you the opportunity to work with cutting-edge technology, access continuous learning and development programs, and be part of an innovative, inclusive, and dynamic work environment. If you are looking to leverage your technical expertise to provide exceptional support services and drive customer success, we invite you to apply for the Principal Technical Support Engineer role at Pega. Job ID: 22281,