5.0 - 9.0 years

5 - 9 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities Strong knowledge of Genesys services including Massage, Config, URS, OCS, etc. Create and modify IVR flows based on process requirements Perform DN, agent, and campaign creation and mapping per business needs Modify PRI and GSM call routing according to operational changes Conduct first-level troubleshooting and escalate unresolved issues promptly Monitor CCPulse and create or update templates as required Perform real-time data deletion and agent ID mapping as per business requirements Install and configure Genesys applications and PRI/SIP/GSM gateways Maintain configuration backups for gateways as needed Manage SQL databases in accordance with business agreements Ensure call recording backups are maintained as per process requirements Handle predictive/blended dialer services, import/export tasks, and manage dialer strategies Open to 24x7 shifts and extended working hours Coordinate with internal teams or vendors to resolve dialer-related issues efficiently

Posted 2 months ago

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