Job Title: Tier 1 Technical Support EIS v20 Location: Hybrid/Remote Employment Type: Full-Time Experience Required: 56 years Industry: Insurance / IT Services / Support Shift: Night Shift Job Summary: We are seeking a proactive and experienced Tier 1 Technical Support Specialist with strong knowledge of the EIS v20 insurance platform . The ideal candidate will have exceptional communication skills and the ability to work independently with minimal supervision. This role is responsible for providing front-line technical support, issue triaging, and resolution tracking to ensure a smooth and responsive support experience for users. Key Responsibilities: Provide Tier 1 technical support for the EIS v20 insurance system. Act as the first point of contact for user-reported issues and service requests. Perform initial triaging and issue documentation for escalation to Tier 2/3 if required. Clearly communicate technical information and issue status to non-technical users. Maintain accurate records of support tickets, resolutions, and follow-ups. Collaborate with cross-functional teams to ensure timely resolution of issues. Monitor support queues, meet defined SLAs, and escalate blockers appropriately. Prepare and update knowledge base articles for recurring issues and best practices. Requirements: 56 years of experience in a technical support or help desk role. Strong working knowledge of EIS v20 insurance system . Excellent verbal and written communication skills. Ability to handle client communication with professionalism and clarity. Self-starter with the ability to troubleshoot independently and escalate appropriately. Experience with support ticketing tools (e.g., ServiceNow, JIRA) is a plus. Ability to work in a fast-paced and customer-focused environment. Preferred Qualifications: Prior experience in the insurance or financial services domain. ITIL foundation certification is a plus.

Job Title: HR Recruiter Location: Kozhikode/Remote Employment Type: Full-Time Experience Required: 25 years Industry: IT / Services / Consulting Job Summary: We are looking for a dynamic and results-driven HR Recruiter to manage end-to-end recruitment processes. The ideal candidate should be well-versed in sourcing candidates using job portals like Naukri, Indeed, and LinkedIn, screening applications, and coordinating interviews. You will also be responsible for understanding hiring needs from clients and ensuring the right talent is brought on board efficiently and professionally. Key Responsibilities: Own and manage the full recruitment life cycle for various roles. Collaborate with hiring managers/clients to understand role requirements Draft and publish compelling job descriptions tailored to each position. Source candidates using job portals (Naukri, Indeed, LinkedIn, etc.). Screen resumes and applications to shortlist candidates based on requirements. Conduct initial telephonic or video screening to evaluate candidates. Schedule and coordinate interviews with internal and client teams. Maintain applicant tracking and provide regular updates to stakeholders. Maintain a positive candidate experience throughout the hiring process. Build and maintain a database of qualified candidates for future requirements. Requirements: 25 years of experience in recruitment, preferably in IT or services domain. Strong hands-on experience with job portals like Naukri, LinkedIn, and Indeed. Proven ability to create job descriptions and filter applicants effectively. Excellent communication and interpersonal skills. Ability to multitask and manage multiple open roles simultaneously. Self-driven, organized, and detail-oriented. Preferred Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. Experience working in a fast-paced consulting or staffing firm. Prior experience coordinating with clients or external hiring managers.