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Workflow Coordinator (Associate) - Presentation Studio Mercer

2 - 5 years

2 - 4 Lacs

Gurgaon

Work from Office

The role is based out of Gurugram . Job Overview: Workflow Coordinators have at least 1 year experience coordinating for a Presentation team. They support the work of the Presentation Studio while building connections and relationships with requestors and stakeholders across Oliver Wyman. They provide seamless access to DTP globally with their deep understanding of our range of capabilities. Workflow Coordinators are the first point of contact for requestors and assign incoming requests to the Presentation Studio team members. They liaise on Premium briefings and help requestors engage with other parts of the Creative Studio (Design, Video, Digital etc.) when necessary. By fostering relationships with requestors and stakeholders within Oliver Wyman, they can understand their ever-changing needs and promote our products, services, and values effectively. The coordinators connect the team's creative talents with the business by working closely with Presentation Studio Managers to identify suitable individuals or teams to work on specific tasks or projects. Coordinators are responsible for scheduling tasks and prioritizing time for the team globally. Where they have the overview, they can manage this themselves or engage the local managers or senior team members to assist . Workflow Coordinators should have the appropriate skills to fully understand requests and assist with small jobs while coordinating whenever possible. Workflow Coordinators are expected to efficiently juggle multiple tasks. As such they continuously work on their attention to detail and focus on the job. Key Responsibilities: Organization and scheduling : Managing inbox and responding to requests Assigning, updating and prioritizing work by using internal workflow tool Monitoring global waitlist requests, focusing on their scope and business priority Understanding local project needs and awareness of pressing business needs Collaborating with global coordination team, taking active participation in global coordination meetings and suggesting new solutions Assisting the team with prioritizing their work where needed Communication : Consistently demonstrates positive engagement with requestors and stakeholders Building and maintaining productive working relationships Connecting requestors with relevant DTP talent Setting the standard for communication with requestors and stakeholders Effectively interprets requestors specific instructions and offers an appropriate solution Problem solving : Using analytical skills to support requestors to solve problems Assisting the team where necessary to translate requirements to an appropriate solution Adapting solutions to changing needs of a project Taking briefs for Premium work Skills and Attributes: Fluent in written and spoken English Client-centric mentality, can-do attitude Ability to interact with people at all levels of the company Excellent time management skills Creative problem-solving skills Self-starter who is also able to work effectively as part of a team Excellent attention to detail Eager to learn new skills

Posted 3 months ago

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