Customer Service Executive Innovative Incentives

1.0 - 5.0 years

0 Lacs

chandigarh

On-site

As a Customer Service Executive, your primary responsibility will be to answer calls professionally, providing information on orders, cancellations, and addressing complaints about products and services. You will be actively engaging with potential customers, answering their queries, and recommending other products and services to uphold excellent service standards. To excel in this role, we are looking for candidates with 1-2 years of experience in customer support and CRM system handling. A graduation degree in any specialization is preferred, along with strong communication, presentation, problem-solving, multitasking, and time management skills. If you are a proactive problem solver with a passion for delivering exceptional service, this role is for you. You should be motivated to work collaboratively with the team to achieve set targets and follow established guidelines. Key qualifications for this position include excellent oral and written communication skills, a positive attitude, self-motivation, proven customer support experience, effective time management, proficiency in MS Office applications, and the ability to engage with customers in a professional and empathetic manner. In this role, you will be expected to interact with customers through various channels, provide information on products and services, handle phone inquiries with active listening skills, and maintain records of customer interactions. Familiarity with CRM systems and proficiency in regional languages apart from English and Hindi will be advantageous. Your focus will be on ensuring customer satisfaction, responding promptly to inquiries and escalations, and collaborating with colleagues to enhance the efficiency of the customer service process. By maintaining a positive and professional attitude at all times, you will contribute to delivering excellent customer support and upholding service standards.,

Posted 3 days ago

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