Prerelease Supportability Engineer - Fusion

As a Pre-Release Supportability Engineer at Autodesk, you will be a key player in ensuring the supportability of pre-release products by closely collaborating with Product Engineering, Product Management, and Insights teams. Your technical expertise and effective communication skills will be crucial in enhancing customer satisfaction and product quality. **Responsibilities:** - Act as the primary liaison between Customer Technical Success and other teams to ensure pre-release products are supportable and meet customer needs. - Collaborate with Product Engineering to identify and mitigate potential technical issues in pre-release products. - Work closely with Product Management to understand product roadmaps and provide feedback on supportability aspects. - Utilize Insights team data to analyze customer feedback and support trends for continuous improvement. - Develop and maintain comprehensive documentation for pre-release products, including troubleshooting guides and best practices. - Partner with Enablement to create learning content on pre-release product features and resolution techniques. - Monitor and report on the performance and supportability of pre-release products, providing actionable insights. - Participate in pre-release testing and validation processes to ensure product readiness for customer use. - Contribute to the development of supportability metrics and KPIs to measure the effectiveness of pre-release support efforts. - Foster a culture of collaboration and continuous improvement across all teams involved in pre-release product development. **Minimum Qualifications:** - Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. - 3-5 years of experience in technical support, product management, or a related role within the technology industry. - Strong technical background and understanding of complex product features. - Excellent communication skills and ability to collaborate effectively across diverse teams. - Proven ability to analyze data and provide actionable insights for product supportability. - Experience with development lifecycles, agile principles, and pre-release product testing. - Familiarity with supportability metrics and KPIs. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Passion for customer success and commitment to delivering high-quality support. **Preferred Qualifications:** - Experience in a SaaS environment or with cloud-based products. - Knowledge of Autodesk products and solutions. - Certification in Project Management or a related field. At Autodesk, amazing things are created every day with innovative software. Our Culture Code values diversity and belonging, fostering a workplace where everyone can thrive. If you're ready to shape the world and your future, join us in building a better tomorrow.,