Contact Center Solution Architect ideaHelix

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Contact Center Solution / Technology Architect with hands-on experience, your role will involve assessing the current contact center architecture and designing a migration roadmap to a CCaaS platform. You will be responsible for recommending solution architecture for platform modernization and identifying opportunities to enhance customer experience using AI technologies such as intent detection, virtual assistants, predictive routing, and sentiment analysis. Key Responsibilities: - Proficiency in contact center technologies including on-premises and CCaaS - Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration - Knowledge of R...

Posted 2 days ago

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Contact centre data and AI Architect RED Global

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As a Contact Centre Data and AI Architect, your primary responsibility will be to utilize your in-depth knowledge of Genesys and Five9 data ecosystem for supporting the migration of contact centers to CCaaS. You will play a crucial role in developing data solutions around this migration by defining a data strategy to migrate historical and real-time data to the cloud with minimal disruption to downstream systems. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Your expertise will be pivotal in identifying opportunities to enhance customer experience through AI technologies such as intent detection, virtual assistan...

Posted 5 days ago

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Contact centre data and AI Architect RED Global

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As a Contact Centre Data and AI Architect, your primary responsibility will be to leverage your deep knowledge of Genesys and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. You will play a key role in defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Your role will also involve evaluating and recommending data architectures that minimize the impact on downstream systems ...

Posted 2 months ago

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Contact centre data and AI Architect RED Global

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Contact Centre Data and AI Architect, you will be responsible for leveraging your deep knowledge of Genesys (including InfoMart, UCS, GAAP, SpeechMiner, WFM, and Routing) and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. Your role will involve defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. You will need to understand data models for Genesys (InfoMart, SpeechMiner) and create mappings to cloud equivalents. Collaboration with data architects will be essential to ensure reporting continui...

Posted 4 months ago

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