Senior Analyst, Commercial Experience Service Delivery Diageo

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Senior Analyst, Commercial Experience Service Delivery at our Global Business Operations (GBO) team, you will play a crucial role in providing strategic, financial, and business services essential for the day-to-day performance of our business. With a dedicated team spread across various global offices, including Bangalore, Budapest, Bogota, and Manila, you will have the opportunity to work with over 2,000 passionate individuals supporting 21 markets worldwide. The OTC (order to cash) Process, which you will be responsible for, handles interactions with 19,000 customers and 440 market contacts across 5 continents, providing 24-hour service in 3 shifts. Managing a significant volume, including collecting 192,000 orders, delivering 480,000 billing documents, and executing 264,000 Direct Debits annually, the OTC Process in GBO collects an average of 6 billion GBP per year from Diageo customers across approximately 25 markets, units, or Hubs. Your role as the Customer Supply Executive will involve improving sales through order management, delivering high-quality customer service to agreed standards, and enhancing service levels in collaboration with various departments. You will be accountable for tasks such as collecting and entering orders, resolving delivery and pricing issues, handling promotional and stock allocations, and managing key customer relationships. To excel in this role, you must possess fluent English, a strong customer service attitude, good analytical and problem-solving skills, as well as strong interpersonal and communication abilities. Attention to detail, accuracy, and proficiency in Outlook and Excel are essential, while prior experience in customer service or related areas and knowledge of PC and system skills, including SAP, XLS, and Word, are desirable. Success in this role hinges on demonstrating a proactive customer service attitude, attention to detail, the ability to work effectively in a team, and adaptability to diverse cultures. Flexibility is crucial for success, and we support various forms of flexible working arrangements tailored to individual needs. Join us in our mission to celebrate life every day, everywhere, and contribute to building the next generation of consumer products that are trusted and respected globally.,

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