Pre-Sales Travel and Hospitality

We are looking for a senior leader to drive Domain Strategy, Presales, and AI-led Solutioning for our Travel & Hospitality (T&H) vertical. This role will own thought leadership, shape modernization and GenAI-driven transformation narratives, and lead high-impact client pursuits across hotels, OTAs, airlines, and related sub-verticals. The position plays a critical role in aligning domain capabilities with business growth objectives (AOP), mentoring solution teams, and partnering closely with sales and marketing to strengthen Cybage’s T&H footprint globally.

Technical and Professional Requirements

Mandatory

• 20+ years of overall IT experience with at least 5+ years in the Travel & Hospitality domain
• Strong hands-on exposure to PMS, GMS, guest systems, CRM, loyalty platforms, and booking flows
• Proven experience in designing AI / GenAI-led transformation use cases
• Excellent client communication, solutioning, and executive-level engagement skills

Preferred

• Exposure to cloud platforms, GenAI tooling, and modern data platforms
• Experience working with OTAs, airline systems, or cruise platforms
• Certifications in hospitality, digital transformation, or consulting

Job Responsibilities

Domain Strategy & Thought Leadership

• Provide domain coverage across PMS, GMS, loyalty, guest operations, and property systems, with deeper expertise in at least two areas
• Create POVs and GTM narratives focused on modernization and guest experience transformation
• Identify whitespace opportunities in T&H sub-domains and build aligned capabilities in line with AOP

Presales & Deal Leadership

• Lead RFP responses, proposals, solution workshops, estimations, and client pitches
• Customize solution and SME participation based on sub-verticals such as hotels, OTAs, airlines, and cruise platforms

AI-Led Solutioning

• Drive GenAI use cases including guest personalization, concierge bots, and revenue operations prediction
• Build experience-led AI narratives balancing customer delight, revenue growth, and cost optimization
• Collaborate with engineering and AI teams to translate ideas into reusable solution assets

Team & SME Management

• Mentor Solution Architects and Business Analysts supporting T&H pursuits
• Maintain domain-to-SME mapping to ensure optimal coverage and reuse
• Drive enablement initiatives aligned with AOP through targeted skill development

Sales & Marketing Collaboration

• Partner with sales and marketing teams on pursuit messaging, pitch decks, and client targeting
• Support campaign content and represent the T&H vertical in external forums when required
• Track and review success metrics including win rate, IP reuse, and domain coverage effectiveness

Educational Requirements

• Bachelor’s degree or equivalent experience; advanced degree or relevant certifications are a plus.