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Process Developer - Workforce Management (WFM or MIS) Genpact

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Process Developer - Workforce Management at Genpact, your role will involve being a part of the core sourcing team and driving various channels for timely delivery. It will be crucial for you to understand each business requirement as it comes in and ensure that the sourcing is directed appropriately. **Key Responsibilities:** - Monitor and manage activities to support service level agreements for the Philippines. - Keep track of real-time agent schedule adherence. - Monitor attendance and maintain scheduling information. - Conduct scheduling, re-scheduling, and optimization of meetings, coaching, and other activities. - Optimize breaks on the day of or the day before the actual schedul...

Posted 2 months ago

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