Interacting with customers to understand their vehicle problems and explain the repair or maintenance process Developing cost estimates for automotive repairs or maintenance Advising customers on necessary/suggested services and options Coordinate with automotive technicians to ensure timely completion of work Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule Building and maintaining strong, long-lasting customer relationships Ensuring that the customers understand the work that was done and the charges involved Managing administrative tasks such as paperwork and records related to the service provided Order necessary parts and supplies to perform the repairs Follow up with customers to ensure satisfaction and generate leads

CAR SALES

Car sales

Car sales

• Address customer needs and services by listening to customer's description of symptoms; • clarifying description of problems conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions; Prepare accurate estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles; • Review all Multipoint inspections with customers; Prepare repair orders (RO) by listening to the customer's concerns and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation; Keep customers informed of status of vehicle throughout the service process;

Fresher ITI , Diploma & BE candidates can apply for the job,

Greet customers as they arrive at the car dealership, and engage them in conversation to determine their car buying needs. • Provide customers with information on available car makes and their prices. • Assist customers in determining the features that they need in a car, and provide them with possible options. • Show customers displayed cars, both from the inside and the outside, to assist them in making informed buying decisions. • Work cars’ controls to demonstrate their features, and accompany customers on test drives. • Assist customers in inspection conditions of used cars, providing them with background and ownership information. • Create and maintain rapport with both existing and new customers, and suggest trade-ins where appropriate. • Match buyers’ requirements with various available models, or provide customers with timelines on when their exact matches will be available. • Negotiate prices, by ensuring that the parameters of limitations set by the company are adhered to. • Lead customers through the buying process, ensuring that they are provided with the right bills and invoices. • Ascertain that all documents related to cars and their sales are complete and accurate, and handed over to the customers at the close of each sale.