5 - 7 years
0 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
JD for PowerCurve (PCC) Platform Support Analyst
Responsibilities:. Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance.. Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3.. Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures.. Manage ingestion of Credit Providers and ComputerShare return files and outbound files.. Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications.. Support PROD, UAT and SIT environments including access issues and database permissions.. Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays.. Ensure accurate collections communications and hardship arrangement processing.. Collaborate with IT and business teams to align PCC functionality with operational needs.. Engage in ITIL Incident, Problem, and Release Management processes.. Document support procedures and maintain production support documentation.. Provide L2/L3 support and escalate to Experian vendor when necessary.. Manage releases and deployment into customer environments.. Functional knowledge of Debt management (collections and recoveries) systems.. Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.).
Capgemini
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bengaluru, karnataka, india
Salary: Not disclosed
